Site Preparation Guide: NCR Selfserv™ Xk22 (2246) Kiosk
Site Preparation Guide: NCR Selfserv™ Xk22 (2246) Kiosk
BCC5-0000-5390
Issue E
The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR SelfServ is a trademark of NCR Corporation in the United States and/or other
countries. Other product names mentioned in this publication may be trademarks or registered trademarks of their respective companies
and are hereby acknowledged.
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Licensing LLC in the United States and other countries.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is permitted under the terms and
conditions of an agreement you have with NCR, NCR's copyright notice must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become available.
NCR, therefore, reserves the right to change specifications without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances,
photographs are of equipment prototypes. Software screen images are representative, and in some cases, may not match a customer’s
installed software exactly. Therefore, before using this document, consult with your NCR representative or NCR office for information that
is applicable and current.
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Copyright © 2024
By NCR Corporation
Global Headquarters
864 Spring St NW
Atlanta, GA 30308
U.S.A.
All Rights Reserved
i
Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and field
engineers.
Safety Requirements
The NCR SelfServ™ XK22 (2246) Kiosk conforms to all applicable legal requirements. To view
the compliance statements see the NCR Selfserv Kiosks Safety and Regulatory Information
(B005-0000-2063).
Caution: The on/off switch is a logic switch only. The AC line voltage primaries are live at all
times when the power cord is connected. Therefore, disconnect the AC power cord before
opening the unit to install features or service this terminal.
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase voltage not
exceeding 240 V.
ii
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the appropriate
safety agency for the country of installation (UL, CSA, TUV, VDE) or those which are
recommended by NCR Corporation.
Warning: DO NOT connect or disconnect the transaction printer while the terminal is
connected to AC power. This can result in system or printer damage.
Warning: DO NOT connect or disconnect any serial peripherals while the terminal is
connected to AC power. This can result in system or printer damage.
Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least resistance for
electric current to reduce the risk of electric shock. This product is equipped with an electric
cord having an equipment-grounding conductor and a grounding plug. The plug must be
plugged into a matching outlet that is properly installed and grounded in accordance with all
local codes and ordinances. Do not modify the plug provided – if it will not fit the outlet, have
the proper outlet installed by a qualified electrician. Improper connection of the equipment-
grounding conductor can result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without yellow
stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or service
personnel if the grounding instructions are not completely understood, or if you are in doubt
as to whether the product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole receptacles that
accept the product’s plug. Repair or replace damaged or worn cords immediately.
This Product may contain a lithium coin cell battery(s) which contains Perchlorate and are
subject to the State of California’s Best Management Practices (BMP) Regulations for
Perchlorate Materials.
Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
If you need NCR Warranty support for post installation issues, please contact NCR Customer
Services at the following numbers:
• 1-937-445-1936 (International)
iv
• Local Office: Field Services will need to log a new case in GEMS.
• Direct (L1 Support): If the customer is contracted for level 1 support, call +1-800-792-
5642, Option 1, Option 1, then open a new case. The “direct support team” would then
need to escalate the GEMS incident to the appropriate support team. Standard would go to
HWT, Brand would be assigned to Brand.
• Direct Customer with Corporate Help Desk: Log a new case on NAYS
For assistance with the OBF process, provide the following details:
• NCR Sales Order Number (Sales Order Number is located on the box)
• Description of failure (please be specific. For example: “display will not power on”)
Hardware that fails after installation or staging DOES NOT qualify as an Out of Box
failure but would be managed using same process described above.
v
Table of Contents
Revision Record
Overview
This document provides the information necessary to prepare a site to NCR specifications
before installing an NCR SelfServ™ XK22 (2246) Kiosk. The site must be properly prepared
before the kiosk is installed because site preparation deficiencies may be difficult to detect
and correct after installation.
2 NCR SelfServ™ XK22 (2246) Site Preparation Guide
Name Description
2246-5010-1001 XK22 Kiosk HOSP; Single-sided; i3; 8GB; 120GB SSD; Printer; Imager;
VX820; HOSP Win 10 OS
2246-5010-1004 XK22 Kiosk HOSP; Single-sided; i3; 8GB; 120GB SSD; Printer; Imager;
MSR; HOSP Win 10 OS
2246-5010-1005 XK22 Kiosk HOSP; Equinox 6200M Mount, i3; 8GB; 120GB SSD;
Printer; Imager; HOSP Win 10 OS, US Power Cord
2246-5010-1201 XK22 Kiosk HOSP; VX820 / IPP350 mount, i3; 8GB; 120GB SSD;
Printer; Imager; HOSP Win 10 OS, UK Power Cord
2246-5010-1205 XK22 Kiosk HOSP; Equinox 6200M mount, i3; 8GB; 120GB SSD;
Printer; Imager; HOSP Win 10 OS, UK Power Cord
2246-5010-1405 XK22 Kiosk HOSP; Equinox 6200M mount, i3; 8GB; 120GB SSD;
Printer; Imager; HOSP Win 10 OS, Int Power Cord
2246-5010-3001 XK22 Kiosk HOSP; Single-sided; i3; 8GB; 120GB SSD; Printer; Imager;
VX820; HOSP Win 10 OS, uNav
2246-5010-3004 XK22 Kiosk HOSP; MSR, uNav, i3; 8GB; 120GB SSD; Printer; Imager;
HOSP Win 10 OS, US Power Cord
2246-5010-3005 XK22 Kiosk HOSP; Equinox 6200M mount, uNav, i3; 8GB; 120GB SSD;
Printer; Imager; HOSP Win 10 OS, US Power Cord
NCR SelfServ™ XK22 (2246) Site Preparation Guide 3
Customer Responsibilities
Before the system can be installed, the customer must do or provide the following:
• When required by NCR, provide the NCR Customer Services representative with
appropriate drawings that indicate:
• Make building alterations necessary to meet wiring and other site requirements.
• Provide and install all communications cables, wall jacks, special connectors, and
associated hardware.
• Provide and install necessary power distribution boxes, conduits, grounds, lightning
protection devices, and associated hardware.
• Make sure all applicable codes, regulations, and laws (including, but not limited to,
electrical, building, safety, and health) are met.
• Provide and install floor coverings and environmental systems that limit or control static
electricity build-up and discharge.
In general, keep the NCR equipment area free from dust, smoke, lint, and other particles.
Restrict smoking, eating, and drinking around the equipment. Avoid locating the equipment
near other machines that generate ink, carbon, and paper dust particles.
4 NCR SelfServ™ XK22 (2246) Site Preparation Guide
Peripherals tend to be less sensitive to electrostatic damage when directly grounded through
their power cords. If the peripheral is powered by the terminal and has no dedicated ground,
then all of the ESD energy is coupled into the port connection. Some devices may require the
use of an in-line galvanic isolator/surge protector in order to prevent problems.
The NCR TPP/SCER process is designed to evaluate third party peripherals and determine
whether additional protective devices are needed.
The NCR Workstation and Peripherals AC Wiring Guide (BST0–2115–53) contains additional
information on this subject.
NCR SelfServ™ XK22 (2246) Site Preparation Guide 5
Environmental Requirements
Barometric Pressure
The NCR SelfServ™ XK22 (2246) Kiosk operates within the following barometric pressure
conditions.
Temperature
The NCR SelfServ™ XK22 (2246) Kiosk operates over the following temperature ranges. Avoid
continuous operation at or near the indicated temperature extremes, or in locations where the
temperature changes beyond the restrictions.
Humidity
The NCR SelfServ™ XK22 (2246) Kiosk operates within the following humidity ranges. Avoid
continuous operation at or near the indicated humidity extremes, or in locations where the
humidity changes beyond the restrictions. Never expose the kiosk to condensation.
Electrical Requirements
Power Requirements
The Kiosk main power supply has a maximum output of 150 Watts and provides power to the
kiosk and its powered peripherals.
Power (W)
Mode
230V 60Hz 120V 60Hz
AC Wiring Requirements
The customer must provide suitable AC power for the NCR SelfServ™ XK22 (2246) Kiosk and
any associated equipment and devices. NCR recommends a dedicated unswitched power line
dedicated to the NCR equipment installation. Refer to the NCR Workstation and Peripherals AC
Wiring Guide (BST0-2115-23) for store AC wiring requirements. The AC outlet must be
installed near the kiosk and easily accessible to the operator.
NCR SelfServ™ XK22 (2246) Site Preparation Guide 7
LAN Communications
The NCR SelfServ™ XK22 (2246) Kiosk supports Ethernet 10/100/1000baseT Local Area
Network (LAN) communication protocol. Cat-5 wiring for 100baseT or higher is
recommended.
For Ethernet communications wiring specifications, refer to the NCR Ethernet Communication
Wiring Guide (BST0-2118-82).
8 NCR SelfServ™ XK22 (2246) Site Preparation Guide
Transient Protection
AC Power Line Transient Protection
In the process of power distribution, transient electrical energy (including, but not limited to,
lightning strikes, intermittent short circuits, and switching transients) can be introduced onto
power lines. Such transient energy can be very damaging to electronic hardware, and can also
cause data corruption. Under these circumstances, NCR recommends the use of AC power
transient suppressors. Such protection devices are intended to guard against power line
transients that can result in hardware damage and various system or program errors.
When power transient suppression is required, the suppressors used should meet the
following minimum requirements:
• Be of the voltage limiting (clipping), or tracking filter type. The suppressor must not clamp
the voltage to zero, and must self-recover after the passage of the transient. The suppressor
may be of the hybrid type construction that makes use of various technologies in order to
meet speed and dissipation requirements.
• Upon failure, exhibit a positive indication of its failure such as a blown fuse or tripped
breaker.
• Be listed by the accepted safety organization for the country involved (UL, CSA, VDE, ETL,
and so on) and the installation must conform to local, state, and national electrical codes
and regulations.
NCR SelfServ™ XK22 (2246) Site Preparation Guide 9
• Be of the voltage limiting type and must self-recover after passage of the transient.
• Must be designed to avoid signal degradation for the given interface they are attached to.
• Be installed in accordance with all applicable local, state, and national electrical codes and
regulation.
Note: NCR provides a full line of both AC power and data line transient surge suppressors to
protect your NCR unit and reduce downtime and extend the life of the NCR TouchPort travel
solution. For sizing and product information, please call NCR Site Preparation Services at 800-
257-0458.
The following product offerings are available from NCR Site Preparation Services:
• Provides data line protection from catastrophic surges that can migrate onto the data
line and network.
10 NCR SelfServ™ XK22 (2246) Site Preparation Guide
Weight
Unit Weight
The following table shows the approximate weights for each NCR XK22 Kiosk configuration.
These values are for reference only. Exact weights are dependent on build configuration.
Kiosk
Kiosk Head Pedestal Baseplate Total Weight
Configuration
Shipping Weight
The following table shows the approximate shipping weights for each NCR XK22 Kiosk part.
These values are for reference only. Exact weights are dependent on build configuration.
Kiosk Dimensions
The NCR XK22 Kiosk can be installed in different configurations, depending on the features,
kits, and components ordered. Following are dimensions of different NCR XK22 Kiosk
configurations.
Accessibility of Devices
The dimensions in this section show the accessibility of devices for all users especially for
persons with disabilities. Depending on the type of the NCR XK22 Kiosk unit installed, refer to
the following:
Countertop Mount Configuration • Heights and Depths (Countertop and Wall Mount
Wall Mount Configuration Configurations) on the facing page
• Distance for Voice Guidance on page 27
Pedestal Mount Configuration • Heights and Depths (Pedestal Mount
Configuration) on page 24
• Distance for Voice Guidance on page 27
NCR SelfServ™ XK22 (2246) Site Preparation Guide 21
Touchscreen/Display Top of active display area 1639.8 mm (64.56 in.) 122.9 mm (4.84 in.)
Coupon Chute Center of paper entry slot 1079.4 mm (42.5 in.) 104.5 mm (4.11 in.)
PIN Pad No. 5 button 1063.3 mm (41.86 in.) 10.8 mm (0.43 in.)
(Ingenico IPP320 or IPP350)
PIN Pad No. 5 button 1062.3 mm (41.82 in.) 1.6 mm (0.06 in.)
(Verifone VX820 or VX850)
PIN Pad No. 5 button 1052.5 mm (41.44 in.) -8.8 mm (-0.35 in.)
(Ingenico Lane 3000)
PIN Pad No. 5 button 1046.8 mm (41.21 in.) 2.6 mm (0.10 in.)
(Verifone P400)
NFC Reader Center of scan area 1039.6 mm (40.93 in.) 33.9 mm (1.33 in.)
PIN Pad No. 5 button 1034.6 mm (40.73 in.) 2.38 mm (0.94 in.)
(Equinox 6200M)
PIN Pad No. 5 button 1025.6 mm (40.38 in.) 42.3 mm (1.67 in.)
(Ingenico Lane 5000)
PIN Pad No. 5 button 1013.5 mm (39.9 in.) 50.9 mm (2.00 in.)
(Ingenico iSC250)
PIN Pad No. 5 button 1008.7 mm (39 71 in.) 44.8 mm (1.76 in.)
(Verifone MX915)
PIN Pad No. 5 button 1001.9 mm (39 44 in.) 124.5 mm (4.90 in.)
(Verifone MX925)
Receipt Printer Center of paper exit slot 988.3 mm (38.91 in.) 4.1 mm (0.16 in.)
Barcode Scanner Center of scan area 946.9 mm (37.28 in.) 2.1 mm (0.08 in.)
*The recommended installation height from the ground is 814 mm (32.05 in.).
22 NCR SelfServ™ XK22 (2246) Site Preparation Guide
Touchscreen/Display Top of active display area 1639.8 mm (64.56 in.) 212.4 mm (8.36 in.)
Coupon Chute Center of paper entry slot 1079.4 mm (42.5 in.) 194 mm (7.64 in.)
PIN Pad No. 5 button 1063.3 mm (41.86 in.) 109.8 mm (4.32 in.)
(Ingenico IPP320 or IPP350)
PIN Pad No. 5 button 1062.3 mm (41.82 in.) 97.2 mm (3.83 in.)
(Verifone VX820 or VX850)
PIN Pad No. 5 button 1052.5 mm (41.44 in.) 80.6 mm (3.17 in.)
(Ingenico Lane 3000)
PIN Pad No. 5 button 1046.8 mm (41.21 in.) 74.7 mm (2.94 in.)
(Verifone P400)
NFC Reader Center of scan area 1039.6 mm (40.93 in.) 123.4 mm (4.86 in.)
PIN Pad No. 5 button 1034.6 mm (40.73 in.) 122.8 mm (4.83 in.)
(Equinox 6200M)
PIN Pad No. 5 button 1025.6 mm (40.38 in.) 131.8 mm (5.19 in.)
(Ingenico Lane 5000)
PIN Pad No. 5 button 1013.5 mm (39.9 in.) 149.9 mm (5.9 in.)
(Ingenico iSC250)
PIN Pad No. 5 button 1008.7 mm (39.71 in.) 143.8 mm (5.66 in.)
(Verifone MX915)
PIN Pad No. 5 button 1001.9 mm (39.44 in.) 124.5 mm (4.90 in.)
(Verifone MX925)
Receipt Printer Center of paper exit slot 988.3 mm (38.91 in.) 93.6 mm (3.69 in.)
Barcode Scanner Center of scan area 946.9 mm (37.28 in.) 91.6 mm (3.61 in.)
NCR SelfServ™ XK22 (2246) Site Preparation Guide 25
Example: 12 o'clock means above the Audio Jack, 3 o'clock means to the right of the Audio
Jack, 6 o'clock means below the Audio Jack, and 9 o'clock means to the left of the Audio Jack.
Direction
Direction
Interface Devices
30 NCR SelfServ™ XK22 (2246) Site Preparation Guide
Service Clearance
Kiosk with Small PIN Pad
NCR recommends to use the following bolt specifications for NCR XK22 Kiosk Countertop
Mount:
Note: Longer bolts are required if the counter top board thickness is greater than
25 mm (0.98 in.).
• Quantity — 4 pieces
• Quantity — 4 pieces
• Quantity — 4 pieces
NCR SelfServ™ XK22 (2246) Site Preparation Guide 33
Mounting Dimensions
This section provides recommended dimensions for the Power/LAN cable passage cutout (if
cables are routed under the countertop) and distances for bolt holes.
34 NCR SelfServ™ XK22 (2246) Site Preparation Guide
• Quantity — 6 pieces
• Quantity — 6 pieces
• Toggle Anchor
• Quantity — 6 pieces
NCR SelfServ™ XK22 (2246) Site Preparation Guide 37
Mounting Dimensions
This section provides recommended dimensions for the Power/LAN cable passage cutout (if
cables are routed through the cable access cutout on the wall) and recommended height from
the floor to bolt holes.
38 NCR SelfServ™ XK22 (2246) Site Preparation Guide
NCR SelfServ™ XK22 (2246) Site Preparation Guide 39
In Bolted Pedestal Mount installation, the kiosk pedestal is bolted to the floor and cannot be
transferred from one location to another. This option requires drilling bolt holes on the floor.
Note: The anchors are not shipped with the kiosk and must be obtained locally.
NCR recommends to use the following bolt specifications for NCR XK22 Kiosk Bolted Pedestal
Mount:
• Quantity — 4 pieces
• Quantity — 4 pieces
42 NCR SelfServ™ XK22 (2246) Site Preparation Guide
Mounting Dimensions
This section shows distances for pedestal bolt holes.
NCR SelfServ™ XK22 (2246) Site Preparation Guide 43