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Activity 3 - Text Stakeholders

Société Générale Group actively measures customer satisfaction through various methods and has implemented the NPS across its global operations. The Group engages with employees via an annual survey and maintains dialogue with regulatory bodies, investors, and NGOs to ensure compliance and transparency. Additionally, it promotes responsible purchasing practices and has received recognition for its commitment to fair supplier relations.

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12 views2 pages

Activity 3 - Text Stakeholders

Société Générale Group actively measures customer satisfaction through various methods and has implemented the NPS across its global operations. The Group engages with employees via an annual survey and maintains dialogue with regulatory bodies, investors, and NGOs to ensure compliance and transparency. Additionally, it promotes responsible purchasing practices and has received recognition for its commitment to fair supplier relations.

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mam838343
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Société Générale Group measures the satisfaction of its 30 million customers in the 61 countries where it operates and in all

its businesses. This is done through various


means: barometers, mystery visits, questionnaires, etc.
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The NPS is a vector for continuous improvement in customer satisfaction and is now being deployed in all the Group's businesses and in all 61 countries where it
operates. In 2019 and for the seventh time, Société Générale's networks were also voted Customer Service of the Year by Viséo Customer Insight.

Société Générale has put in place various means of listening to and dialoguing with all its employees. The first of these is the Employee Barometer, an annual, anonymous
internal survey conducted throughout the Group. We also maintain a permanent and constructive dialogue with all employee representative bodies.

The Group is a dynamic and responsive partner in all the financial markets in which it operates. The Group's dedicated employees maintain close relations with the
banking and financial supervisory authorities and regulatory bodies, and participate in market consultations and committees. This enables Societe Generale to understand
and anticipate regulatory changes as well as to foster joint reflection and work with these authorities.

Société Générale managers meet with investors during roadshows to present the Group's strategy and results while exchanging with them, including on
Environmental, Social and Governance (ESG) issues
We maintain an ongoing dialogue with our individual shareholders through meetings at General Meetings or at regular specific events, and through dedicated
communication via the Shareholders' Newsletter and the dedicated space on the Group's corporate website. In order to enrich this dialogue and to provide all
necessary information, a Shareholders' Consultative Committee (CCA),

Financial performance ratings by four independent rating agencies (Fitch, Moody's, R&I, Standard & Poor's) are an integral part of the Group's overall
performance indicators. The Group's non-financial rating enables investors to make choices based on Environmental, Social and Governance criteria

Société Générale has set up a specific procedure to centralize, at the level of the CSR department, all correspondence and contacts from NGOs. Whenever
possible, internal investigations are carried out in order to provide documented responses in writing. Group representatives regularly take part in working and
discussion sessions with around ten NGOs (including Friends of the Earth, Oxfam, ShareAction, BankTrack, Urgewald, WWF, etc.).

Aware of its economic strength and concerned about maintaining fair relations with suppliers, Société Générale has been committed to a responsible purchasing
policy since 2006. Our Group has been awarded the "Supplier Relations and Responsible Purchasing" label.

This label attests to the Bank's commitment to establishing sustainable and balanced relationships with its suppliers (81% of which are very small businesses).

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