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Skills

The document outlines the core skill set required for a Multi-National Corporation (MNC) Store Manager, emphasizing expertise in operations, inventory management, team leadership, customer service, and financial management. It highlights the importance of technology proficiency, compliance readiness, and process improvement strategies. Additionally, it lists bonus skills that enhance value, such as knowledge of international logistics and sustainability practices.

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Rajendre More
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2 views2 pages

Skills

The document outlines the core skill set required for a Multi-National Corporation (MNC) Store Manager, emphasizing expertise in operations, inventory management, team leadership, customer service, and financial management. It highlights the importance of technology proficiency, compliance readiness, and process improvement strategies. Additionally, it lists bonus skills that enhance value, such as knowledge of international logistics and sustainability practices.

Uploaded by

Rajendre More
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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✅ Core Skill Set for MNC Store Manager

1. Operations & Store Management

 Expertise in SOPs (Standard Operating Procedures)


 Store opening, running & closing routines
 Inventory planning, control, and stock rotation (FIFO, LIFO, JIT)
 Store layout optimization & visual merchandising (for industrial/warehouse setups)
 Quality, safety & compliance adherence (e.g., ISO, OSHA)
 Inventory Control – Knowledge of FIFO, LIFO, JIT, ABC analysis, stock rotation,
and material handling.
 Store Layout & Space Optimization – Ensuring product placement enhances
efficiency and safety.
 Standard Operating Procedures (SOPs) – Implementation and compliance across
daily activities.
 Daily Operations Supervision – Opening, shift management, closing, facility
hygiene, and documentation.

2. Inventory & Supply Chain Management

 Demand forecasting & stock replenishment


 ABC & XYZ Analysis, EOQ, Reorder Level setting
 GRN (Goods Receipt Note), MRR (Material Receipt Report), inspection process
 Vendor coordination & material follow-up
 ERP / WMS proficiency (SAP, Oracle, Zoho Inventory, etc.)

3. Team Leadership & Human Resource Management

 Team recruitment, training & performance appraisal


 Shift planning, manpower optimization
 Conflict resolution & motivation techniques
 Delegation, task allocation & team discipline
 Cross-functional coordination (procurement, logistics, QC, finance)

4. Customer Service & Stakeholder Management

 Handling internal customer queries (Production, Maintenance, QA)


 Managing audits, vendor visits, and HOD-level reporting
 Timely issuance of materials for production with zero delay
 Communication & negotiation skills

5. Sales Support & KPI Monitoring

 Assist in order execution, dispatch planning


 Monitor KPIs: Inventory Accuracy, Order Fulfilment, Lead Time, Shrinkage
 Prepare MIS reports, daily dashboards, and consumption reports
 Target achievement alignment with company goals
6. Technology & System Skills

 ERP systems (SAP MM/WM, Oracle, MS Dynamics)


 Advanced Excel (VLOOKUP, Pivot, Conditional Formatting, Dashboards)
 Barcode/RFID Systems, Scanner-based issuance
 Data analytics tools (Power BI, Tableau basics preferred)
 Email/report automation tools

7. Financial & Cost Management

 Budgeting for store operations


 Cost control in inventory, wastage, shrinkage
 Cycle counting, stock variance control, reconciliation
 Asset management and documentation

8. Audit & Compliance Readiness

 Knowledge of Internal, External, Statutory Audits


 5S, Kaizen, Lean practices
 ISO 9001 / 14001 / 45001 understanding
 Compliance with EHS and safety norms

9. Process Improvement & Strategic Planning

 Implementation of Lean, 5S, Six Sigma in store


 Root Cause Analysis (RCA), Pareto & Fishbone Diagrams
 Automation of manual processes (digital transformation)
 Strategic stock level planning aligned with project timelines

10. Soft Skills & Leadership Attributes

 Strong leadership and decision-making


 Time management and multi-tasking
 Communication (verbal, written, presentation)
 Critical thinking and problem-solving
 Adaptability to fast-paced, dynamic environments

🎯 Bonus Skills That Add Value in MNCs


 Knowledge of international logistics/documentation (Import-Export basics)
 Cross-cultural team collaboration
 Sustainability practices in operations (Green operations)
 Familiarity with Project Management tools (MS Project, Jira)
 Awareness of AI/ML applications in supply chain/store ops

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