Okay, this is a comprehensive and well-thought-out workflow for a device repair service application.

Leveraging
20 years of experience, let's structure this into a robust Flutter frontend and a scalable PHP/PostgreSQL
backend, focusing on a premium, innovative UI/UX.

Guiding Principles (UI/UX Focus):

1. Clarity & Simplicity: Reduce cognitive load at every step. Guide the user naturally.
2. Efficiency: Minimize taps and required inputs. Pre-fill where possible.
3. Feedback & Transparency: Keep the user informed about processes (uploads, loading, status) and
choices.
4. Aesthetics & Polish: Use smooth animations, high-quality visuals, and consistent design language.
5. Trust & Security: Visually reassure the user about data privacy and process integrity.

Flutter Frontend Development (UI/UX Enhanced)

We'll use a state management solution like Bloc/Cubit or Riverpod for scalability and separation of concerns.
Navigation will be handled using Flutter's built-in Navigator 2.0 or a package like go_router for deep linking
and better structure.

Project Structure (Simplified):

lib/
├── main.dart
├── core/ # Core utilities, constants, themes, base classes
│ ├── theme/
│ ├── constants/
│ ├── utils/
│ └── network/ # API client setup (e.g., Dio)
├── features/ # Feature-based modules
│ ├── auth/
│ │ ├── presentation/
│ │ │ ├── pages/ # SignInScreen.dart
│ │ │ ├── widgets/ # GoogleSignInButton.dart, AppleSignInButton.dart
│ │ │ └── bloc/ # AuthBloc, AuthState, AuthEvent
│ │ └── data/ # Repositories, DataSources (interact with backend)
│ ├── service_selection/
│ │ ├── presentation/
│ │ │ ├── pages/ # ServiceSelectionScreen.dart
│ │ │ └── widgets/ # ServiceTab.dart, TrackOrderButton.dart
│ │ └── ... (bloc, data)
│ ├── hardware_flow/ # Covers Device -> Brand -> Issue -> Media -> Schedule ->
Review
│ │ ├── presentation/
│ │ │ ├── pages/ # DeviceSelectionScreen.dart, BrandSelectionScreen.dart, ...
ReviewScreen.dart
│ │ │ ├── widgets/ # DeviceGridItem.dart, BrandListItem.dart,
IssueDropdown.dart, MediaUploader.dart, CalendarView.dart, SlotSelector.dart,
SummaryCard.dart
│ │ │ └── cubit/ # HardwareFlowCubit (manages state across the multi-step
hardware flow)
│ │ └── ... (data)
│ ├── software_flow/
│ │ ├── presentation/
│ │ │ ├── pages/ # SoftwareContactScreen.dart
│ │ │ └── ... (widgets, bloc)
│ │ └── ... (data)
│ ├── tracking/
│ │ ├── presentation/
│ │ │ ├── pages/ # DeviceStatusScreen.dart
│ │ │ └── widgets/ # StatusStepper.dart, MapView.dart (if real-time GPS)
│ │ └── ... (bloc, data)
│ └── profile/
│ ├── presentation/
│ │ ├── pages/ # UserProfileScreen.dart
│ │ └── ... (widgets, bloc)
│ └── ... (data)
└── app_router.dart # Navigation configuration
content_copydownload
Use code with caution.

Page-by-Page UI/UX Implementation:

Page 1: Sign-In/Sign-Up Screen (SignInScreen.dart)

 UI: Minimalist design. App logo prominently displayed. Clear heading like "Welcome" or "Get Started".
o Buttons: Large, easily tappable "Sign in with Google" and "Sign in with Apple" buttons using
official branding guidelines/icons (sign_in_with_apple, google_sign_in packages).
Place them centrally.
o Alternative: Consider only showing these two buttons initially. If a user needs a different
method later (perhaps for corporate accounts), that could be a separate flow. Avoid clutter.
o Feedback: Use CircularProgressIndicator overlaid during the OAuth process. Display
clear error messages via SnackBar or a dialog on failure (e.g., "Authentication failed. Please
try again.").
 UX: Smooth fade-in animation. Instant visual feedback on button press. Seamless transition to the
native OAuth flow.
 Navigation:
 o Success: context.go('/profile') or context.go('/service-selection') (Decide
initial landing page post-login). Use pushReplacement logic to prevent going back to login.
o Failure: Remain on the page, show error message.

Page 2: Service Selection Screen (ServiceSelectionScreen.dart)

 UI:
o AppBar: Clean AppBar with the app title. Potentially place the "Track My Order" button here
for high visibility, perhaps with an icon
(e.g., Icons.location_pin or Icons.receipt_long).
o Tabs: Use a TabBar with two distinct tabs: "Software Services" and "Hardware Services".
 Innovation: Instead of plain text, use Card widgets within the TabBarView for each
service. Each card has:
 A high-quality, vibrant, slightly abstract image representing
software/hardware.
 Clear, concise title ("Software Support", "Hardware Repair").
 Short description.
 Subtle hover/press effect (e.g., scale transform, shadow elevation change).
o Track My Order: If not in AppBar, a clearly
labeled OutlinedButton or TextButton positioned consistently (e.g., below tabs, above
footer).
 UX: Smooth tab transitions (FadeTransition or SlideTransition). Images load efficiently
(use FadeInImage with placeholders). Tapping a service card provides immediate visual feedback
before navigating.
 Navigation:
o Software Tab Tap: context.go('/software-contact')
o Hardware Tab Tap: context.go('/hardware-device-selection')
o Track My Order Tap: context.go('/track-order')

Page 3A: Software Contact Screen (SoftwareContactScreen.dart)

 UI: Simple, focused screen.

o Clear heading: "Software Support Helpline".
o Display the toll-free number prominently.
o Large, inviting "Call Now" ElevatedButton with a phone icon.
o Optional: Briefly mention operating hours or what to expect.
 UX: The call button is the primary action. Use url_launcher package to initiate the call
(tel:<phone_number>). Handle potential exceptions (e.g., on a tablet without telephony).
 Navigation: After initiating the call (can't reliably detect call end), maybe show a SnackBar "Initiating
call..." and then automatically navigate back after a short delay or provide a "Done"
button: context.pop() (back to Service Selection).

Page 3B: Hardware Device Selection Screen (DeviceSelectionScreen.dart)

  UI:
o AppBar: Title like "Select Device Type". Back button.
o Grid: Use GridView.builder for responsiveness.
o Item: Custom widget (DeviceGridItem) showing:
 Clear, well-designed icon
(e.g., Icons.tablet_mac, Icons.laptop, Icons.desktop_windows). Use
consistent icon style.
 Device type name ("Tablet", "Laptop").
 Card appearance with InkWell for tap effect.
 UX: Icons should be instantly recognizable. Add a subtle scale animation on tap. Ensure grid spacing
is comfortable on various screen sizes.
 Navigation: On tap: context.go('/hardware-brand-selection', extra: {'deviceType':
selectedDevice}) (passing selected device type).

Page 4: Brand Selection Screen (BrandSelectionScreen.dart)

 UI:
o AppBar: Title like "Select Brand". Back button. Maybe show selected device type subtly (e.g.,
"Select Brand for Laptop").
o List/Grid: Use ListView.builder or GridView.builder depending on the number of
brands.
o Item: Custom widget (BrandListItem) showing:
 High-quality brand logo (Image.network with caching via cached_network_image).
 Brand name (as fallback or supplementary).
 Use InkWell and perhaps MouseRegion (for web/desktop) for hover effects (slight
zoom, border, or background change).
o Innovation: Consider a sticky header/search bar if the list is very long. Fetch brands
dynamically from the backend.
 UX: Logos should be clear and crisp. Fast loading. Smooth scrolling. Clear visual feedback on
selection.
 Navigation: On tap: context.go('/hardware-issue-selection', extra: {'deviceType':
deviceType, 'brand': selectedBrand}) (passing data forward).

Page 5: Issue Selection Screen (IssueSelectionScreen.dart)

 UI:
o AppBar: Title "Describe the Issue". Back button.
o Form: Use Form widget for validation.
 AI-Powered Dropdown:
 Use a package like flutter_typeahead or dropdown_search.
 Fetch common issues from the backend based on device/brand.
 As the user types, filter suggestions intelligently (simple string matching or
more advanced backend logic).
 Label: "Select Issue Category (or type to search)".
  Device Details: TextFormField widgets for:
 Device Model (Label: "Model Name/Number")
 Serial Number (Label: "Serial Number (Optional, helps speed up service)").
Add info tooltip explaining where to find it.
 Issue Description (TextField with maxLines: 3 or more. Label: "Detailed
Issue Description").
 Progress Indicator: Could use a Stepper widget visually at the top to show
progress through the hardware flow (Device -> Brand -> Issue -> Media -> Schedule -
> Review).
 UX: The "AI" dropdown should feel responsive and helpful, not cumbersome. Provide clear validation
messages (validator property on fields). Use TextInputAction.next to move focus logically.
 Navigation: On valid form submission (e.g., via an "Next" or "Continue"
button): context.go('/hardware-media-upload', extra: { ...allCollectedData }). Use
a Cubit/Bloc to hold the state of this multi-step flow.

Page 6: Media Upload Screen (MediaUploadScreen.dart)

 UI:
o AppBar: Title "Upload Photos/Video". Back button. Stepper updated.
o Instructions: Clear text: "Upload up to 4 images and 1 video (max 45s) showing the issue."
o Image Slots: Use a Wrap or Row of 4 placeholder widgets (e.g., DottedBorder boxes
with Icons.add_a_photo). When an image is selected/uploaded, replace placeholder with
a Stack containing the thumbnail (Image.file or Image.network after upload) and a small
'X' button to remove it.
o Video Slot: Similar placeholder (Icons.videocam) / thumbnail display.
o Upload
Progress: Show LinearProgressIndicator or CircularProgressIndicator during
upload, possibly overlaid on the thumbnail.
o AI Suggestions: Display contextual tips dynamically near the upload buttons or as
dismissible banners (e.g., "Tip: Ensure good lighting for clear photos.", "Suggestion: Capture
the serial number if visible."). These can be static or fetched based on the issue type.
 UX: Use image_picker package. Handle permissions gracefully. Clear feedback on upload
success/failure for each file. Visual indication of limits (e.g., disable 'add' button when 4 images are
present). Compress images client-side (flutter_image_compress) before upload to save
bandwidth/time. Validate video duration.
 Navigation: "Next" button enabled only after minimum requirements met (e.g., at least one
image/video, depending on rules). context.go('/hardware-appointment-scheduling', extra:
{ ...allDataIncludingMediaUrls }).

Page 7: Appointment Scheduling Screen (AppointmentSchedulingScreen.dart)

 UI:
o AppBar: Title "Schedule Pickup". Back button. Stepper updated.
o Calendar: Use table_calendar package or similar.
 Highlight today's date.
  Visually disable dates outside the 72-hour rolling window from tomorrow.
 Mark dates with available slots. Fetch availability from GET /appointment/slots.
o Time Slots: Below the calendar, display available time slots for the selected date in
a Wrap or GridView.
 Show slots like "9:00 AM - 11:00 AM".
 Visually disable/grey out booked slots.
 Real-time Counter: Display "X slots available for [Date]" - update this when
fetching/re-fetching slots. Maybe a subtle refresh button or automatic polling.
 UX: Selecting a date should instantly load/display its slots. Selecting a time slot should be clear (e.g.,
change background color). Smooth transitions between date selections. Prevent selection of
unavailable dates/slots.
 Navigation: "Next" button enabled only after a valid date and time slot are
selected. context.go('/hardware-review', extra: { ...allDataIncludingTimeSlot }).

Page 8: Review and Confirmation Screen (ReviewScreen.dart)

 UI:
o AppBar: Title "Review & Confirm". Back button. Stepper shows completion.
o Summary: Use a ListView with clearly sectioned data (Card or ListTile with dividers):
 Service Type (Hardware)
 Device & Brand
 Issue Details (Category, Description, Model, Serial)
 Uploaded Media (Thumbnails - tapping could show full screen)
 Scheduled Pickup Slot (Date & Time)
 User Contact Info (from profile, maybe allow editing here?)
o Edit: Provide "Edit" buttons next to each section, navigating back to the relevant screen while
preserving the flow state (context.go('/hardware-issue-selection', editMode:
true)).
o Submit Button: Large, prominent ElevatedButton labeled "Confirm Appointment".
 UX: Easy scannability is key. Ensure all collected data is presented clearly. The edit functionality adds
flexibility. Show a loading indicator on submit.
 Navigation:
o On Submit button tap: Call POST /appointment/create with all data.
o On Success: Navigate to a dedicated Confirmation Screen (context.go('/appointment-
confirmation', extra: {appointmentDetails})). Show success message
(SnackBar or dialog).
o On Failure: Show specific error message (e.g., "Selected slot just became unavailable. Please
choose another.", "Failed to create appointment. Please try again."). Potentially navigate back
to scheduling page.

Page 9: Confirmation Screen (ConfirmationScreen.dart)

 UI: Simple, reassuring screen.

o Large success icon (e.g., Icons.check_circle).
 o Confirmation message: "Appointment Scheduled Successfully!"
o Summary of appointment time.
o Maybe booking ID.
o Buttons: "Track My Order", "Back to Home".
 UX: Provides clear confirmation and next steps.
 Navigation: To tracking page or home page.

Page 10: Track My Order Screen (DeviceStatusScreen.dart)

 UI:
o AppBar: Title "Track My Order".
o List: If multiple active orders, show a list. Tapping one leads to details.
o Detail View:
 Show device info & issue summary.
 Status Display: Use a vertical Stepper widget (or custom timeline view) showing
stages: "Booked", "Pickup Scheduled [Date/Time]", "Picked-Up", "Inward Scan @
Facility", "Diagnosing", "Repairing", "Repair Complete", "Out for Delivery",
"Delivered". Highlight the current status.
 Timestamps: Show dates/times for completed steps.
 Map Integration (Optional): If live delivery tracking (GPS) is active, embed
a google_maps_flutter widget showing the agent's location.
 UX: Clear visual progression of the repair status. Fetch status from GET /device/{id}/status on
screen load and potentially periodically or via push notification trigger. Map view adds significant value
during delivery.

PHP Backend Development (PHP 8.1.10 with PostgreSQL)

We'll use a modern PHP framework like Laravel or Symfony for structure, ORM (Eloquent/Doctrine), routing,
security features, and dependency injection. This significantly speeds up development and ensures best
practices. PostgreSQL is an excellent choice.

Key Architectural Considerations:

 RESTful APIs: Design endpoints following REST principles.

 Service Layer: Encapsulate business logic in service classes, keeping controllers thin.
 Repositories: Abstract database interactions (especially if not using a full ORM).
 DTOs (Data Transfer Objects): Use objects to pass data between layers, especially for API
requests/responses.
 Dependency Injection: Use the framework's container for managing dependencies.
 Error Handling: Implement global exception handling for consistent error responses.
 Logging: Use Monolog or similar for robust logging.
 Queues: For time-consuming tasks like sending notifications or complex processing, use a queue
system (e.g., Redis/Beanstalkd with Laravel Queues).
Database Schema (PostgreSQL - Refined):

-- Users (Handles Google/Apple IDs)

CREATE TABLE users (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
email VARCHAR(255) UNIQUE NOT NULL,
google_id VARCHAR(255) UNIQUE NULL,
apple_id VARCHAR(255) UNIQUE NULL,
name VARCHAR(255) NULL,
phone VARCHAR(50) NULL, -- Store validated/normalized phone number
address TEXT NULL,
photo_url VARCHAR(512) NULL,
created_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
updated_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
);
CREATE INDEX idx_users_email ON users(email);

-- Services (Software/Hardware - could be extended)

CREATE TABLE services (
id SERIAL PRIMARY KEY,
name VARCHAR(100) NOT NULL,
description TEXT NULL,
image_key VARCHAR(255) NULL -- Key for image in storage (S3 etc)
);

-- Device Types (Tablet, Laptop, etc.)

CREATE TABLE device_types (
id SERIAL PRIMARY KEY,
name VARCHAR(100) UNIQUE NOT NULL,
icon_key VARCHAR(100) NULL -- e.g., 'tablet', 'laptop' for mapping in Flutter
);

-- Brands
CREATE TABLE brands (
id SERIAL PRIMARY KEY,
name VARCHAR(100) UNIQUE NOT NULL,
logo_key VARCHAR(255) NULL -- Key for logo in storage
);

-- Issues (Potentially linked to device/brand)

CREATE TABLE issues (
id SERIAL PRIMARY KEY,
-- Optional FKs if issues are very specific
 -- device_type_id INT NULL REFERENCES device_types(id),
-- brand_id INT NULL REFERENCES brands(id),
issue_category VARCHAR(255) NOT NULL, -- User-facing category/suggestion
description TEXT NULL, -- Internal notes about this category
suggestion_priority SMALLINT DEFAULT 0 -- For sorting suggestions
);

-- Appointments (Central Table)

CREATE TYPE appointment_status AS ENUM ('Pending', 'Confirmed', 'Cancelled',
'PickupScheduled', 'InProgress', 'Completed');
CREATE TABLE appointments (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
user_id UUID NOT NULL REFERENCES users(id),
service_id INT NOT NULL REFERENCES services(id),
device_type_id INT NOT NULL REFERENCES device_types(id),
brand_id INT NOT NULL REFERENCES brands(id),
issue_category_id INT NULL REFERENCES issues(id), -- Selected suggested issue
device_model VARCHAR(255) NULL,
serial_number VARCHAR(255) NULL,
issue_description TEXT NOT NULL,
appointment_time TIMESTAMPTZ NOT NULL,
status appointment_status NOT NULL DEFAULT 'Pending',
-- Pickup/Delivery Details (can be normalized further if needed)
pickup_address TEXT NULL, -- Can default from user profile
delivery_executive_id INT NULL, -- Link to executive table if needed
external_tracking_id VARCHAR(100) NULL, -- For Shiprocket etc.
created_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
updated_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
);
CREATE INDEX idx_appointments_user_id ON appointments(user_id);
CREATE INDEX idx_appointments_appointment_time ON appointments(appointment_time);
CREATE INDEX idx_appointments_status ON appointments(status);

-- Appointment Media (Images/Videos)

CREATE TYPE media_type AS ENUM ('image', 'video');
CREATE TYPE uploaded_by_actor AS ENUM ('customer', 'executive');
CREATE TABLE appointment_media (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
appointment_id UUID NOT NULL REFERENCES appointments(id) ON DELETE CASCADE,
storage_key VARCHAR(512) NOT NULL, -- e.g., S3 object key
media_type media_type NOT NULL,
uploaded_by uploaded_by_actor NOT NULL DEFAULT 'customer',
file_size_bytes BIGINT NULL,
 -- AI Verification fields (optional)
verification_status VARCHAR(50) DEFAULT 'pending', -- pending, verified, mismatch
verification_notes TEXT NULL,
created_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
);
CREATE INDEX idx_appointment_media_appointment_id ON
appointment_media(appointment_id);

-- Device Status Tracking (Timeline)

CREATE TYPE device_repair_status AS ENUM ('Picked-Up', 'Inward', 'Diagnosed',
'AwaitingApproval', 'Repairing', 'Repaired', 'QualityCheck', 'Completed',
'OutForDelivery', 'Delivered', 'CannotRepair');
CREATE TABLE device_status_updates (
id BIGSERIAL PRIMARY KEY,
appointment_id UUID NOT NULL REFERENCES appointments(id) ON DELETE CASCADE,
status device_repair_status NOT NULL,
notes TEXT NULL,
-- user_id UUID NULL REFERENCES users(id), -- User who performed the update
(internal)
created_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
);
CREATE INDEX idx_device_status_updates_appointment_id_created_at ON
device_status_updates(appointment_id, created_at DESC);

-- OTPs
CREATE TABLE otps (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
appointment_id UUID NOT NULL REFERENCES appointments(id) ON DELETE CASCADE,
otp_hash VARCHAR(255) NOT NULL, -- Store hashed OTP
purpose VARCHAR(50) NOT NULL, -- e.g., 'pickup_verification',
'delivery_confirmation'
expires_at TIMESTAMPTZ NOT NULL,
verified_at TIMESTAMPTZ NULL,
attempts SMALLINT DEFAULT 0,
created_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
);
CREATE INDEX idx_otps_appointment_id_purpose ON otps(appointment_id, purpose);
CREATE INDEX idx_otps_expires_at ON otps(expires_at);

-- Delivery Executive Verifications (Secure Link)

CREATE TABLE delivery_executive_verifications (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
appointment_id UUID NOT NULL REFERENCES appointments(id) ON DELETE CASCADE,
 token_hash VARCHAR(255) UNIQUE NOT NULL, -- Hash of the secure token
executive_id VARCHAR(100) NULL, -- Identifier for the executive if available
expires_at TIMESTAMPTZ NOT NULL,
verified_at TIMESTAMPTZ NULL,
created_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
);
CREATE INDEX idx_delivery_exec_verifications_appointment_id ON
delivery_executive_verifications(appointment_id);

-- Notifications Log
CREATE TYPE notification_channel AS ENUM ('fcm', 'sms', 'email');
CREATE TYPE notification_status AS ENUM ('pending', 'sent', 'failed', 'delivered',
'read'); -- Delivery/Read status might come via webhooks
CREATE TABLE notifications (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
user_id UUID NOT NULL REFERENCES users(id),
appointment_id UUID NULL REFERENCES appointments(id),
channel notification_channel NOT NULL,
recipient VARCHAR(255) NOT NULL, -- Email, Phone, FCM Token
message TEXT NOT NULL,
status notification_status NOT NULL DEFAULT 'pending',
scheduled_at TIMESTAMPTZ NULL, -- For delayed notifications
sent_at TIMESTAMPTZ NULL,
error_message TEXT NULL,
created_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
);
CREATE INDEX idx_notifications_user_id ON notifications(user_id);
CREATE INDEX idx_notifications_status ON notifications(status);
content_copydownload
Use code with caution.SQL

Backend Module Implementation (using Laravel as example):

1. Authentication and User Management:

o Packages: laravel/socialite for Google/Apple
OAuth. laravel/sanctum or tymon/jwt-auth for API token auth.
o Routes: routes/api.php
 POST /auth/{provider}/callback (Handles OAuth callback)
 GET /user/profile (Middleware: auth:sanctum or auth:api)
 POST /logout (Middleware: auth:sanctum or auth:api)
o Logic: AuthController, UserService. Handle user creation/lookup based on provider ID.
Store basic info. Issue API token on success.
2. Appointment Management System:
 o Routes:
 POST /appointments (Middleware: auth:sanctum) -
> AppointmentController@create
 GET /appointments/slots -> AppointmentController@getAvailableSlots
 GET /appointments/{appointment} (Middleware: auth:sanctum, check
ownership) -> AppointmentController@show
 PUT /appointments/{appointment}/confirm (Internal/Admin potentially)
o Logic: AppointmentService, AppointmentController, Appointment model.
 create: Validate DTO, check 72hr window, check daily limit
(Appointment::whereDate('appointment_time', $date)->count() < 100),
check specific slot availability, create Appointment record. Trigger notifications
(queued).
 getAvailableSlots: Query appointments table, aggregate counts per slot for the
next 3 days. Return available slots considering the daily limit. Cache this result
briefly.
3. Device Status Tracking:
o Routes:
 GET /appointments/{appointment}/status (Middleware: auth:sanctum, check
ownership) -> DeviceStatusController@getStatuses
 POST /internal/appointments/{appointment}/status (Middleware: internal
auth/admin) -> DeviceStatusController@addStatusUpdate
o Logic: DeviceStatusService, DeviceStatusController, DeviceStatusUpdate model.
 getStatuses: Fetch all DeviceStatusUpdate records for the appointment, order
by created_at.
 addStatusUpdate: Create new DeviceStatusUpdate record.
Update appointments.status (optional denormalization). Trigger notifications
(queued).
4. Media and Verification Modules:
o Packages: AWS SDK for PHP (aws/aws-sdk-php), Intervention Image
(intervention/image) for basic processing/resizing if needed. OpenCV would typically be a
separate microservice called via API.
o Routes:
 POST /appointments/{appointment}/media (Middleware: auth:sanctum, check
ownership) -> MediaController@uploadMedia
 GET /verify/executive/{token} -
> VerificationController@verifyExecutiveToken (Publicly accessible but
secure token)
 POST /internal/media/compare (Internal endpoint if AI comparison is backend-
driven)
o Logic: MediaService, VerificationService, MediaController, AppointmentMedia m
odel.
 uploadMedia: Validate file (size, type). Upload to S3 using SDK.
Create AppointmentMedia record with storage key.
  verifyExecutiveToken: Find DeliveryExecutiveVerification by hashed
token, check expiry, mark as verified. Generate OTP for pickup.
 AI Comparison (Conceptual): Receive keys for customer/exec media, fetch from S3,
send to AI service API, store result.
5. OTP Verification:
o Routes:
 POST /internal/appointments/{appointment}/otp/generate (Triggered
internally after exec verification or for delivery) -> OtpController@generate
 POST /appointments/{appointment}/otp/verify (Middleware: auth:sanctum,
or could be executive app endpoint) -> OtpController@verify
o Logic: OtpService, OtpController, Otp model.
 generate: Create secure random code, hash it (password_hash), store in otps with
expiry (e.g., 15 mins), purpose. Trigger SMS/Push notification via NotificationService
(queued).
 verify: Find OTP by appointment ID & purpose, check not expired, check not
already verified, increment attempt count, compare hash (password_verify). Mark
as verified if match. Handle max attempts.
6. Notification System:
o Packages: kreait/laravel-firebase (FCM), laravel/vonage-notification-
channel or laravel/twilio-notification-channel (SMS), built-in Mail support.
o Logic: Create custom Notification classes
(e.g., AppointmentConfirmedNotification, OtpGeneratedNotification, StatusUpda
tedNotification). Use Laravel's Notification facade: Notification::send($user, new
AppointmentConfirmedNotification($appointment));. Define via() method in
Notification class to specify channels (mail, database, fcm, sms). Use Queues for
sending: implements ShouldQueue. Log notifications in the notifications table via a
database channel or listener.
o API: No direct frontend API usually needed, triggered internally by other services. Maybe an
endpoint GET /notifications for the user to see history.
7. Delivery Tracking and Real-Time Updates:
o Packages: Guzzle HTTP Client or framework's HTTP client to interact with Logistics API
(Shiprocket etc.). Potentially laravel-websockets or Pusher for real-time updates to Flutter
app.
o Routes:
 GET
/appointments/{appointment}/delivery/track (Middleware: auth:sanctum,
check ownership) -> DeliveryController@track
 POST /webhooks/delivery/update (Public webhook endpoint, secure with
signature verification) -> DeliveryController@handleWebhook
o Logic: DeliveryService, DeliveryController.
 track: Get external_tracking_id from appointment. Call Logistics Provider API.
Format and return relevant data.
 handleWebhook: Verify webhook signature. Parse payload. Update
relevant DeviceStatusUpdate or appointments record. Potentially push real-time
 update via WebSockets/Pusher to the specific user channel. Trigger notification
(queued).

Security and Data Integrity Measures:

 HTTPS: Configure web server (Nginx/Apache).

 Data Encryption: Use framework features for hashing passwords/OTPs (password_hash). Encrypt
sensitive configuration/API keys. Use PostgreSQL encryption features if needed for data at rest.
 Authentication: Implement robustly using Sanctum/JWT and Socialite.
 Authorization: Use Policies or Gates in Laravel to ensure users can only access/modify their own
data (e.g., AppointmentPolicy). Protect internal/admin routes.
 Input Validation: Use framework validation rules extensively for all incoming requests (DTOs).
 SQL Injection Prevention: Use the ORM (Eloquent/Doctrine) or parameterized queries (PDO) -
frameworks handle this well.
 CSRF Protection: Enabled by default in web routes (less critical for pure API, but Sanctum handles
SPA cases).
 Rate Limiting: Apply rate limiting to sensitive endpoints (login, OTP generation/verification).
 Secure Headers: Set security headers (CSP, HSTS, X-Frame-Options, etc.).
 OTP Security: Hashing, short expiry, attempt limits, rate limiting.
 Secure Tokens: Use cryptographically secure random strings for verification links, hash them in the
DB, short expiry.

Final Workflow Summary Integration:

1. Sign Up/In: Flutter uses OAuth packages -> Calls Backend /auth/{provider}/callback ->
Backend validates, creates/finds user, returns API token -> Flutter stores token, navigates to Service
Selection.
2. Service/Device Selection: Flutter UI -> Navigation logic passes selections. Hardware flow uses
Cubit/Bloc to maintain state.
3. Issue/Media: Flutter UI -> Fetches issue suggestions (GET /issues?q=...) -> Collects form data ->
Uploads media (POST /appointments/{id}/media) -> Backend stores media on S3, returns
keys/URLs -> Flutter adds URLs to flow state.
4. Scheduling: Flutter UI -> Fetches slots (GET /appointments/slots) -> User selects -> Flutter adds
to flow state.
5. Review & Confirm: Flutter displays summary from flow state -> User submits -> Flutter sends all data
(POST /appointments) -> Backend validates everything (incl. final slot check), creates appointment,
triggers notifications (queued).
6. OTP & Pickup: Backend generates secure exec link (VerificationService) -> Backend generates
OTP (POST /internal/.../otp/generate) upon link verification -> Triggers SMS/Push -> Flutter
user sees OTP request / Exec enters OTP -> Backend verifies (POST
/appointments/{id}/otp/verify).
7. Tracking & Notifications: Backend updates status (POST /internal/.../status) -> Triggers
Notifications (FCM, SMS, Email via Queue) -> Flutter receives push notification, updates UI -> Flutter
 fetches latest status timeline (GET /appointments/{id}/status) -> Flutter fetches live location
(GET /appointments/{id}/delivery/track) if applicable.

This detailed structure provides a robust foundation for building a high-quality, user-centric repair service
application using Flutter and PHP/PostgreSQL, incorporating innovative UX elements and strong backend
practices.