JIRA System

Timesheet Entry and Approval

FAQ
Document Version [3.0] and Date [24.06.2021]

By :- DCT Team
1. INTRODUCTION
The document list out the frequently asked questions for the JIRA system covering
timesheet entry and approval process.

Frequently Answered Questions:-

1.1 Area:-Login and Access

Sr. Question Answer

No.
1 How to I navigate to Masteknet? Masteknet is located at the following path
http://www.masteknet.com. You may enter the credentials
shared earlier.

2 Where do I find JIRA Timesheet Once logged into Masteknet , JIRA timesheet system can be
system? located at the following path :-
Masteknet --> Applications --> Project Delivery --> JIRA
Project Planning

3 The JIRA timesheet page is asking me You may enter the same credentials used earlier to login to
to enter Username and Password, Masteknet.
what should I enter? The nomenclature user name will be 'UsernameEmpID'.
Example if your Name is 'Steve' and Emp.ID is '100' the User
name will be 'Steve100'.

4 Why am I not able to login to JIRA Level 1- Please contact your Project Manager or PMO who will
system even after entering my correct be able do a Level 1 check.
credentials?
Level 2 - You may also want to check to ensure that your
Active Directory credentials are active and not expired. The
same can be checked by logging out of outlook or masteknet
and trying to login back.
In case the password has been expired, system will give you a
prompt to change your password.

Alternatively you can also reset your password at the below

path.
https://adfs.mastek.com/adfs/portal/updatepassword

https://pwm.mastek.com
Level 3 - If the problem still persists, you may create a ticket
on DCTHelpdesk located in the Application section of
Masteknet. Alternatively you can drop an email to
[email protected]
1.2 Area: - Timesheet Entry and Edit

Sr. No.
Question Answer

1.
I am new to the JIRA system, Once logged into the JIRA timesheet system, please
how do I log my time sheet navigate to Tempo --> My Work.
efforts? You will now see a button 'Log Time' which will
enable you to enter and submit timesheet efforts.
Alternatively if you have already added a task earlier,
you can click on the cell against the row and column
you want to enter efforts.
2.
How do I verify that the task Once you have logged your timesheet efforts, you will
entered by me has been be able to see the task entered on your 'My work'
captured into the system? screen.
If the entry done does not reflect, you may refresh
the page.
3.
On clicking ‘Log time’, Why You might not be assigned to a project or your
am I not able to find any project manager may not have assigned any task to
task assigned to me? you. Please contact your Project Manager.

You may also try searching for a task using the

project key.

This could also be a situation when one task has been

tagged to multiple resources in a project (Ref Sr. No.
21)

If the problem still persists, you may create a ticket

on DCTHelpdesk located in the Application section of
Masteknet. Alternatively, you can drop an email to
[email protected]
4.
I have worked on one task Yes, you can enter you timesheet for a period upto
for a few days continuously, the end of the current month.
can I enter the timesheet To do so, simply click on the 'Period' checkbox on the
efforts in one block rather Log Time screen.
 than adding the same day
wise?

5.
How frequently do I need to All employees are mandated to enter and log their
ensure compliance on my timesheet efforts on a daily basis followed by sending
timesheet? the timesheet to your Project Manager for approval
every Monday.
6.
Will I be able to copy a task The default timesheet period view is set to the
of my previous week current week.
timesheet to the current You may modify the same by clicking on the duration
week? tab located below your name.
Once done you will now be able to view the
timesheet task for the past duration selected.
Now click on the date in the grid view to add the
efforts against the task for the selected date.
7.
Currently I am able to view The default timesheet period view is set to the
only my current weeks’ current week.
timesheet , however I would You may modify the same by clicking on the duration
want to have a wider view tab located below your name.
comprising of a few more Once done you will now be able to view the
past weeks ? timesheet task for the past duration selected.
8.
Can I create a custom view Yes, you can create a custom view for your
for my timesheet? timesheet. The default view is set to 'Grid View -
Days'. You can modify the same by clicking on the
said label.
9.
How do I edit my timesheet? Yes, you can by following the below steps.
Click on the effort entered on the Timesheet
summary screen for the task which you want to Edit.
You will now get a pop up where you can edit the
timesheet for the given day.
10.
Can I edit my timesheet No, you will not be able to edit your timesheet once
once I have sent it to my submitted to your manager.
manager for approval?
11.
I have entered my timesheet Yes, you can by following the below steps.
effort but would want to Click on the effort entered on the Timesheet
move the same to another summary screen.
day, how can I do the same? You will now get an editable pop up. Click on the
Actions --> Move.
Select the name of the issue/ task you would want to
move the efforts entered.
Click on the 'Move' button.
12.
Can I split my timesheet Yes, you can split your timesheet effort with another
effort already entered with task by following the below steps.
another task? Click on the effort entered on the Timesheet
summary screen.
You will now get an editable pop up. Click on the
Actions --> Split
Select the name of the issue/ task you would want to
split the efforts entered along with the number of
hours.
Click on the 'Split' button.
13.
Can I delete my timesheet Yes, you can delete your timesheet effort entered by
effort already entered? following the below steps.
Click on the effort entered on the Timesheet
summary screen.
You will now get an editable pop up. Click on the
Actions --> Delete
Click on the 'Delete' button.
14.
Can I enter timesheet for Yes, you can enter the timesheet effort for future
the future period? weeks till the month end only.
At the month end the timesheet for the next month
will open for entry.
15.
Can I download my Yes, you can download your own timesheet. Click on
timesheet? the Action link (…) located adjacent to the 'Grid
View - Days' label. Select the format you would want
to download.
16.
Is there a minimum or No. minimum time limit is defined in the system. The
maximum threshold time maximum time to enter per day is 24 hrs.
defined to enter timesheet
for a day or a week?
17.
Can I still enter and submit Yes, you can as long as the timesheet period for the
my timesheet for the past month is open.
week?
18.
Will I still be able to log my Yes, you will still be able to enter your timesheet for
timesheet efforts after the a task even after the remaining hrs. for the same was
remaining hrs. Touched 0? touched 0.
19.
I am assigned to a project Yes, you will still be required to enter your timesheet
but the same is a No Project by selecting the task assigned to you.
/ non billable, do I still need
This will fall under a ‘No Project’. In case you do not
to enter my timesheet in
have access to a ‘No Project’, please drop an email to
JIRA?
[email protected] requesting for access.
20.
In Total Hrs., Why am I 40 hrs. is considered as the standard working hours
always able to see 40 hrs. per week. However there is no restriction set which
Constant every week? limits timesheet entry to 40 hrs. per week.
21 I am not able to find a Non-Billable This is a situation when one task has been tagged to
task / No Project or any other multiple resources in a project.
billable task assigned to me? In case you are not able to find any specific task, and if the
same has been created by your Project Manager, you may
navigate to Project menu --> Select the name of the
project. Click on ‘Issue’ on the LHS navigation.
You will now be able to view the list of all task created in
your project.
Select the Task & scroll down the page to Tempo --> Log
Time.
Alternatively, you can also navigate to Issues --> Filter the
name of your project to find the list of all created issues.
22 How will the Weekly time freezing On every Tuesday’s the previous week’s timesheet get
will work? closed i.e. for 18th to 24th June week the timesheet will get
freezed on 28th June at 23:59 pm IST.
1.3 Area – Timesheet Approval

Sr. No. Question Answer

1. How do I submit my timesheet to To submit your timesheet to your manager for approval,
my manager for approval? click on 'Submit Period' link.
Select the reviewer name from the list and add any remarks
if required.

2. In Submit period, I can see Yes, you will be able to view the status of your past weeks
timesheet of various past weeks timesheet along with a progress bar of how much effort you
having different status, what does have logged VS 40 standard working hours per week.
each status signify? The status you will observe are:-
* Open - This is the current week’s timesheet.
* Ready to Submit - This is the past weeks timesheet which is
pending from your side to submit to your project manager
for approval.
* Waiting for Approval - You have submitted your timesheet
to your manager for approval and the same is awaited.
* Approved - Approved by Project Manager
* Rejected - Rejected by Project Manager

3. Would my manager be notified by Yes, as soon as you submit your timesheet to your manager
the system when I submit my for approval, he/she would be automatically notified by the
timesheet for approval? system.

4. Would my direct reporting’s be Yes, as soon as you action any of your direct reporting’s
notified by the system when I timesheet, he/she would be automatically notified by the
approve / reject their time sheet? system.

5. How do I approve the timesheet of To approve the timesheet of your team members, navigate
my team? to Tempo --> Teams.
Select the name of the team you want to action approvals
against.
Click on 'Approvals' tab located on the far RHS of the page.
The page has a bifurcated view showing the list of Pending
Approvals and Approved.
To approve click on the 'Approve' button while you can click
on reject to reject a timesheet.
Enter any remarks if required and click on the Approve
button.

6. One of my team member has sent Once the employee has submitted the timesheet for
his/her timesheet to me for approval, the project manager will have to reject the
approval, but I would need him/her timesheet of the employee so that the employee can edit
to do some changes, how will the timesheet. Necessary remarks can be entered at time of
he/she be able to edit the same rejection.
without me having to reject the Alternatively the Project Manager would be able to edit the
timesheet? timesheet on behalf of the employee.
7. I am a Project Manager, are there Yes, you as a project manager will be able to view the
any reports available for me? Logged Efforts of your team.
The Report is located at Tempo --> Reports --> Logged Time

8. When I am trying to submit my You might be a part of multiple projects each project having
timesheet for approval, why am I its own approver.
able to view multiple approver
names?
9. Can I delegate one of my team Yes, you can. The same can be done by creating a ticket on
members to approve timesheet on DCTHelpdesk located in the Application section of
my behalf? Masteknet. Alternatively you can drop an email to
[email protected]

10. I have worked on multiple projects No. When you submit your weekly timesheet for approval a
during the week and all having notification will be sent to all reviewers. Only 1 person can
different project managers, now approve on the same.
when I submit my timesheet for
approval, will I need to seek
approval from all of my project
managers?
11 Will the weekly time sheet will flow Yes, as a Manager or the other Approver you will be able to
to the Manager or Approver? approve the weekly timesheet as is happening now also.

12 If my reportee have not filled my

weekly timesheet for the week and In this case as an Approver or Manager of the project
its get locked on next Tuesday how you can provide the Grace period to your reportee and
will they fill timesheet for that
locked week? they can fill their timesheet.
Also, if the grace period is provided by you to resources
reports to you then they can enter timesheet for any project
they are mapped to.
13 If the resource does not fill the The resource will get the grace period as per given by
weekly time sheet in grace period? Manager and Manager should inform reportee to fill the
timesheet in that given time span. If the resource miss that
particular timeline then he/she won’t be able to fill
timesheet.

For Example:- If a Manager provided grace period of 2 hours

then resource needs to fill the weekly timesheet in 2 hours.

14 As a Manager or Approver can I Yes as a Manager or an approver you can provide the grace
provide the Grace period again? period to your resources in case their timesheet gets locked
after the grace period.

15 Can resources get the grace period No, For the closed month resource cannot fill the timesheet.
of previous month timesheet also? It will only be applicable for the open month only.
1.4 Area:- Administration

Sr. No. Question Answer

1. How do I assign resources to my You can connect with your Recourse Manager who will assist
project in JIRA? you on the same.
2. How do I create a project in JIRA? You can connect with your Project Manager /PMO who will
assist you on the same.

1.5 Area:- Tutorial Videos

Sr. Questi Answer

No on
.
1. Do we Yes, we do have tutorial videos covering various topics. You can find the same by
have navigating to the below link:-
any
JIRA https://mastekgroup.sharepoint.com/CorpFunctions/Pages/Internal%20Information%20Sy
tutorial stems/JIRA.aspx
videos ?
Amendment History

Version Date Prepared By Reviewed / Description

No. Approved By
1.0 12-11- Dwayne Pereira Utkarsha Sawant / Original Final Copy
2020 Salesh K
2.0 12-03- Dwayne Pereira Utkarsha Sawant / Added Sec. 1.5
2021 Salesh K
3.0 24-06- Megha Gupta Utkarsha Sawant/ Added weekly time
2022 Salesh K sheet FAQs