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Knowledge Management

The document discusses various knowledge management tools, including document management systems, content management systems, intranets, wikis, and data warehouses, highlighting their roles in enhancing employee workflows and decision-making. It also differentiates between knowledge and wisdom, explaining that knowledge is information acquired through education and experience, while wisdom involves the judicious application of that knowledge. Additionally, the document outlines ways to gain wisdom, such as enriching life experiences, improving emotional intelligence, investing in others' development, and being authentic.

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8 views

Knowledge Management

The document discusses various knowledge management tools, including document management systems, content management systems, intranets, wikis, and data warehouses, highlighting their roles in enhancing employee workflows and decision-making. It also differentiates between knowledge and wisdom, explaining that knowledge is information acquired through education and experience, while wisdom involves the judicious application of that knowledge. Additionally, the document outlines ways to gain wisdom, such as enriching life experiences, improving emotional intelligence, investing in others' development, and being authentic.

Uploaded by

ktxtriogamers
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Knowledge Management

Knowledge management tools


 Document management systems act as a centralized storage system for digital
documents, such as PDFs, images, and word processing files. These systems enhance
employee workflows by enabling easy retrieval of documents, such as lessons
learned.
 Content management systems (CMS) are applications which manage web content
where end users can edit and publish content. These are commonly confused with
document management systems, but CMSs can support other media types, such as
audio and video.
 Intranets are private networks that exist solely within an organization, which enable
the sharing of enablement, tools, and processes within internal stakeholders. While
they can be time-consuming and costly to maintain, they provide a number of
groupware services, such as internal directories and search, which facilitate
collaboration.
 Wikis can be a popular knowledge management tool given its ease of use. They make
it easy to upload and edit information, but this ease can lead to concerns about
misinformation as workers may update them with incorrect or outdated information.
 Data warehouses aggregate data from different sources into a single, central,
consistent data store to support data analysis, data mining, Artificial Intelligence (AI),
and machine learning. Data is extracted from these repositories so that companies can
derive insights, empowering employees to make data-driven decisions.

Uses of Knowledge management


 On boarding employees: Knowledge management systems help
to address the huge learning curve for new hires. Instead of
overwhelming new hires with a ‘data dump’ in their first weeks,
continually support them with knowledge tools that will give them
useful information at any time.
 Day-to-day employee tasks: Enable every employee to have
access to accurate answers and critical information. Access to highly
relevant answers at the right time, for the right person, allows
workforces to spend less time looking for information and more time
on activities that drive business.
 Self-serve customer service: Customers repeatedly say they’d
prefer to find an answer themselves, rather than pick up the phone
to call support. When done well, a knowledge management system
helps businesses decrease customer support costs and increase
customer satisfaction.
Differences between knowledge and Wisdom
Knowledge Wisdom
It refers to the information, facts, and Involves the ability to apply
skills acquired through education, knowledge and experience
experience, or learning. Knowledge is judiciously to make sound decisions
about understanding and possessing and judgments. It goes beyond
information. Knowledge is often knowing facts to understanding the
objective and can be measured in deeper meaning and implications of
terms of what one knows. those facts.

Knowledge can be acquired through Wisdom is typically acquired through


reading, studying, learning, or a combination of knowledge,
gathering information through various experience, reflection, and the ability
means. Knowledge is often gained to draw meaningful insights from
through formal education or practical one's life and surroundings.
experience.

Knowledge is more concrete and Wisdom is more abstract and holistic.


specific. Knowledge is about Wisdom involves a broader
possessing information, skills, or perspective, incorporating values,
understanding about a particular ethics, and a deep understanding of
subject or domain. the interconnectedness of various
aspects of life.

Knowledge is the foundation for Wisdom involves the thoughtful and


making informed decisions and compassionate application of
solving problems. Knowledge knowledge to navigate complex
provides the tools and information situations. Wisdom considers the
needed to address specific situations. long-term consequences and ethical
implications of actions.

Knowledge can be acquired relatively Wisdom often requires time,


quickly through learning and study. experience, and reflection. It is often
associated with a deeper
understanding that comes with age
and a variety of life experiences.

Knowledge assists in decision- Wisdom guides decision-making by


making by providing relevant considering not only the facts but also
information and options. the broader context, ethical
considerations, and long-term
implications.

Knowledge can be static and may Wisdom tends to be more timeless


become outdated over time as new and enduring, as it involves a deeper
information emerges. understanding that transcends specific
facts or circumstances.

How to Gain Wisdom


Gaining wisdom takes time, but everyone has the capacity to become wiser. Here are a few
ways to develop leadership traits that can influence your wisdom.

 Enrich your life. Wise leaders do more listening than talking. They seek ways to constantly
grow to understand the breadth and depth of the world around them. They have a quest for
knowledge that knows no bounds. Academics can help impart knowledge and skills to
transform professionals into wise leaders who make a positive impact on others.

 Improve your emotional intelligence. Unlike being born with a top IQ, emotional
intelligence can be improved. Wise leaders tend to have high emotional intelligence, which
includes being self-aware, understanding personal values as well as the values of others, and
respecting those around them.

 Invest in the development of others. It can be lonely at the top, and wise leaders understand
the importance of investing in their team. When developing others through mentorship,
coaching, and leading by example, wise leaders increase their wisdom through a natural
reciprocity.

 Be authentic and true to yourself. Wise leaders understand choices and their impact on the
world around them. Authenticity creates opportunity.

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