ee RS Let ee 1 e-commerce does not include (a) A business's interactions with its suppliers (b) A business's interactions with its customers (Choose the correct alternative) (c) Interactions among the various departments within the business (d) Interactions among the geographically dispersed units of the business Call Centre handles (a) Only in-bound voice based business () (c) Both voice based and non-voice based business (4) Itis not an application of e-business (a) Online bidding (o) (¢) Online trading (a) Use of ATM to withdraw money is an example of (a) 828 commerce (b) (c) C2C commerce (a) | (Choose the correct alternative) Only out-bound voice based business | Both customer facing and back-end business | (Choose the correct alternative) Online procurement Contract R&D (Choose the correct alternative) 82C commerce 2B commerce | Formation of consumers’ forum and pressure groups (e.g, Yahoo group) isan example of (Choose the correct alternative) (a) 828 commerce (b) (c) C2Ccommerce (a) B2C commerce €28 commerce |Pee Ly Thisisnotabeneft of eSusiness (2) Convenience (©) Global each ‘Match the cour (choose the correct ateratg) (0) Low persona touch (a) Customer satfacion [werent money om A | [Pcs of scrote by yd Fon aps [ose] (1 aceormens | * —- |e) intro commerce) (6) 82 commer] «Sues only indus buying and sling pres nd sere ove einem The /Fbe? Ge ea nim commerce ihe firm's intracton with employes, Tie froe Gere, 2Ccommerce ses sited for dealing goods for which theres established markt, Tre/Fale? Gv reson 11. eBusiness provides customer’ wiser cae, Tie/Fabe? Gre ree i)_Employes Send their day report vough nal i) Sale of used books trough eBaycom, 12, By what name dgtisation of busines known? What isthe relationship between e-business and e-commerce? I Case Stuches rating Eraating & Creating Te Questa 0) Reet eet Pn dak pr aE eae Te Da ee alee ee ee ee ae ee See ag ile ae eg ee he eee aes eee ee ‘ansactions. The customer alvo can shop sting at home or offic. They can acces the internet to buy goods Ere eee cee ee GW peace ae (ites an on wras peed ae ae oe a ee oe eee ‘Ams. (2) The company is following Busines snc it conducts al busines activites using the computer nerwos he Ae eee Feat i be a ia on Baked cap hs no, lng ed re ee re ee Cin cl ain ar noma oe eo en can acces the intent to buy goods ad services, Payment can alo be mae Sonn ean ‘quick response and redrsal to customer complain Ws: This help to increase customer satisfaction. (Gi) Movement see es ee 0 te un eg irs th nt nia cp ad si fires Tce og ‘own internet so that all the ems ‘can interact and pass ‘information to each other thro¥f et tra |_intemnet. Free rnc Video conferen 6Qs 5: Emerging Modes of Business to take fast action. The CEO | employees on line. Which type of e-commerce is su ra-B Commerce ed the idea and installed an internet connection for connecting all the ‘ggested by Mr Ayush? Explain. (3 marks) Here, parties involved in the electronic transactions are from within a give hence, the name ‘nme Bonnie rom within a given business firm; hence, Intra-B commerce makes i ; akes it possible for the marketing department to interact constantly with the production department to get information about customer requirements, Intra-B commerce makes it possible for the fi greater utilisation of plant and machinery, management, Mr. Mohan wants to buy a new sofa set for his house, but he did not have enough space to keep it. He planned to sell the old sofa through OLX, so that he could get some surplus money and space for new sofa set. He got a very good response and out of many buyers, he chose the buyer who gave him the best price. Identify and explain the type of e-commerce referred to in the above case. (3 marks) C2C Commerce Here, the business originates from the consumer and the ultimate destination is also consumer. This type of commerce is best suited for dealing in goods for which there is no established market, eg., selling used books over the internet. Another important C2C area of application is the formation of consumers’ forum and pressure groups (e-g., ‘Yahoo groups). An aggrieved customer can share his experience with a product/service/vendor and warn others by just writing a message. itm to reap advantages of efficient inventory and cash management, effective handling of customers’ orders and effective human resourceRee ee a —— —____——— (choose the correct alternative 1. outsourcing {a) Restricts only tothe contracting out of information Technology Enabled Services (FTES) {b) Restricts only tothe contracting out of non-core business processes {c)_ Includes contracting out of manufacturing and RAD as well as service processe restricts only to domestic territory (¢) Includes offshoring [captive BPO unit provides services toa wide base of cents, cutting across industries ‘Verticals ar the firms which provide thelr services to a wide base of cients cutting aross industries. Trve/Fase? Give reason True/False? Give reason, ‘True/Flse? Give reason. ss — both core and noncore — but ‘TruefFlse? Give reason. 2 3 4. Outsourcing comprises four segments. 5, Outsourcing means— do tall by yourself 6. Why do firms choose to outsourcing? 7. Name the service in which a firm gts its task done by another frm 1, What are captive BPO units? 9. What are ‘Horizontal’ in outsourcing terminology? 10. What are "Vertical in outsourcing terminology? 11. Mention any two strongest trends that are shaping the business. 12 XY2 Ltd specialised in consutancy service. Te company makes software for reputed bank of USA itis specialised in making aaesrncs ofthat bank. To carry on ths work, XY2 Lid hies professionals like engineers, CAS, et, who are very competent in providing such services. Ident te type of business services provided by XYZ td \ Case SUE Analysing, Evaluating & Creating Type Questions 41. Shree Redhey Publications Pt Ld. publishing books, i= very old company. All ts busines activites Saree eee ina traditional manner. Recently, Mr, Subhash Dey was appointed as the Chief Executive Bre (Cp0) of the company. He watched all the actives ofthe company from proximity. He noticed ec Cmpany was doing sevral activities which could be got done from outside at less cost and in a sid mecing of all the managers ofthe company and it was unanimously decided that che company Fe ae ies tention only of the Core Specialisation Areas and for the remaining activities the ould Foye speraised companies from ouside wil be hired. This decision was implemented wich mediate efece es sts did Mr, Subhash Dey give effect to? | G@)_ Which ewo concep {0 ive ewe examples each of the concepes identified in (0) oni | ns) Sesines Pres Ouaouring (BPO) and Knowledge Proves Outoucng (KPO) | oF BPO services: 8 EO nem lg on om io (iy Adversing serves, eg designing the advesing copy, sect the media of averting and arrange dime and space for advertising Examples of KPO services: { Tvestment research services {ih Toga process outsourcingQa Qs Val Kanne Joes ds eal Busnes fel at» vey Ig sae The frm at ey lta steno fo averirmen Theor oe Bm ere tha she sd mor io sdvertsemen, some other iportant cs ae pending, One othe partners the rm aged that ifthe job of advertisement is handed over to some Advertising Company, they might bs rlieved of that important acti By ding they lp ei of pecsaton a heen om hi sci wl ow ao, The fins implemen ihe rr a (0) Tecate emerging mode of brnc dcud in te sore at f bigtalass marks) (9 ‘The enrging mode of uns i =“Ousoucing of Serve’ I hi seth fr i outscurng (0 Buna so Bune me court anc cies Whe iu of shares ie of ibe aig lan fo Sani tun, sien of fds see, The ancl sce eate piie nog kus em ayn ve (i Corsa Cour vce workup Spcali pal sence. Thee et» mnbe of Cour series ho cary bale cur, pr nd pnd ovis deviations tmp eee ee (i) Catone appt ies Coxomer apport ves a afr le tev handing dene Compa fate usomey, Nowe ls vas buns Rr doo main ho ‘ence depron but hey hi he view of ome ould pir wh cay ou the ine eee Se ce ret een lrg Serre el eel eee Se a ae cn eee a re eae area eerie eee a eC sO er Gm) sae cena or aces ta et elk mere tee ate eee ete eee te ae ee ha bamcr gi bales ee a eetly ee ale ee fae haeeee let mien mater am the services requiring high-end knowledge done from outside the business. PO) bee Pee tale aoe ae ee is oe . eusiness means conducting industry, wade and business using the computer ne nee Cceranr of i M7 Sop oh soo Onin nal Calg Neonat oeaederatoar stapes ee eae Crit mua nuit ne nen ues es oe Toon Cee eee ee ee eee ae ea Oe bes sel So per deel eet ca er conubi br be peop lperane of ebalsaenjcoasatnesel cg 3 Gaba compete pee G0 Lover pe (i) Spot daes (eran O) Emerging ecnlpes ne ee cf cmmenes x bs ly pokeLod eal ging Modes of Business fe! Maximum Marks : 25 Time allowed : 1 hour qu Qe Qa a Qs 6 Q7 Qs Qs cee irda dla (Choose the correc alernative)(\ mack (@) A business ineractions with ts suppliers () A busines interactions with i customers (© Interactions among the various departments within the business (@) Ineractons among the geographically dispersed units of the busines (Choose the correct alernative) (1 ak Owssourcing: (TES) (@) Restricts only tothe contracting out of Information Technology Enabled Services (b) Resercts only to the contracting out of non-core busines processes (© Includes contracting out of manufacturing and R&D a well as service core— bur restricts only to domestic etitory (@) Includes offshoring ‘The payment mechanism typical to e-busines: processes — both core and non. (Choose te correct alteative) (rat (@) Cash on Delivery (CoD) () Cheques (0) Cred and Debie Cards (@) eCash ‘Converting the message into a code o that unauthorised persons may not understand i is called Enerypeion. (TruelFale) (1 ra Write a shore note on Knowledge Process Outsourcing (KPO). G mats Me Supriyo who is fom West Bengal wants to send some books to his brother in Delhi. Which mode will tse ? Why are chese services getting popular? Explain any 3 poins (3 matt) ‘What do you mean by: (@) B28 comma? 0 B2C commerce? (© Ine commer? @ CiC commence? (mu Bsns proces outsourcing ian acter end cha ly ping busines wold in India” In fave tenet xpi Be beefs of Business Proce Outurcng cea deny the allowing ype of busines and dxingush erwcen them on ay fou bats (6 ma (@) Ram, a wholesaler sll bangles, accesories etc. in Chandni Chowk, (i) Mohan, a businessman sells his products eg. purses, necklace etc through wwwamazon.in,Business Ftr) a Emerging Modes of Bu we allowed +1 hour a peeal get Nk (@) Online bidding (Choose the coret alternative) (1 mark (©) Online procurement ) Online trading s : (@) Contract R&D Q2 eBusiness includes: (Choose the correct alternative) (1. mask (@) ecommerce (©) Production (Product development (@) All ofthe above 3 Digan meas cansmison of (Choose the cores alternative) (a) texe (6) sound (©) images (¢) all ofthe these (QA Vericals are the firms which provide their services to wide base of clients, cutting across industries. (TruefPake) (1 ark QS Distinguish beeween e-commerce and e-business Q6 Which ype of e-business transaction i depiced below (Selling of old clothes on e-bay. (a) Managing stock and cash accounts ofan organization. (i) Maruti Udyog buying security lock system from Autocops. (x) Withdraws money fiom ATM. (©) Collecting daily repor of employees on e-mail. (si) Registering complaines online in companys call centre. 7 wvctain, worzquickercom ee ae examples of websites used to conduct busines. ipa sofa set gor spi iran He nd ge oe esl ae shen ney eet cs bcom Di er frend’s advice and got her sofa repre so that i looks beter a sicely pret cs ein ee pepengey end | camer and sold ifr Rs 9,00. After one eck the buyer found the real sate of sofa se and ald ipa be | she did noe answer any ofthe cll (9. Name the typeof busines in above ase. (i) Explain any three advantages of such typeof business 4 mars 8 Ravi, the manufacurer of watches, hands over the promotional job 0 some advert ‘manufacturing it to avid time wastage and concentrate on core activites of business. (©) Whae is being done her by handing over the job ro ome other agency? sing agency after (®) Which work is being oursourced here? Why ? (5 marks) % ya buss andouscuring fel he mening ef Bane? Dia thes pon the growing importance of thes en ( maths)eee ed Chapter 1: Evolution and Fundamentals of Business Chapter 2: Forms of Business Organisations Chapter 3: Public, Private and Multinational Cor Chapter 4: Business Services | Chapter 5: Emerging Modes of Business Time allowed : 1 he. 30 min. Masteenms Marks Ate QUA Call Centre handles (Chose the correct alternative) (rac) @) Only in-bound voice based business () Only outbound voice based business (©) Both voice based and non-voice bated business | |G) Both customer Facing and back-end busines | Q2 Complaine lodged by a customer atthe company’ cll cent ia typeof. of e-business tansaction (Chote the correct alternative) ra (2) C2B Commerce () B2C Commerce (0) Intro B Commerce (@) C2C Commerce Q3_B2B Commerce means: (Chote the correct alkermative) (1 math) (2) Fiemis iterations with other busines (b) Firmisinerations with ts customers (©) Fiemisimternal proceses (@) None of the above Qu The board of directors ofa joine stock company is elected by: (Choose he correc alternative) (| (2) General public (©) Government bodies (©) Shareholders (4) Employees 5 A government company is any company in which the paid up capital held by che government isnot less chan (Choo the coree alternative (\ st (@) 49 percent () 51 percent (©) 50 per cent (2) 25 percent 6 Centralised control in MNC’ implies contol exercised by: (Chooe the cones alternative) (\ wh) (@) Branches (b) Subsidiaries (6) Headquarters (@) Parliament Q7 Generally, cote activites are outsourced. ‘Chiari (all QB Lalita, «housewife sll old newspaper of rwo months at 300, wll you casi ic as business activi? Why? (1 mar) 9. Whar do you mean by? (i B2B Commerce (i B2C Commerce (ii) Iuea B- Commerce oam 10 aie discs any three modes of paymen for gods purchased hough online shopping mahCea ceed eee What is "Public Private Partnership’? Expl plain briefly the two trends that are Differentiate between private and public c “Profit can no more Write Distinguish between e-business and tra (i) Physical presence (i) Cost of setting up and operating cost (iii) Nature of contact (iv) Nature of internal commu: (¥) Response time (vi) Ease of going global. lain its two features, shaping business today. -ompany. (any four basis) be the objective of business than eating is the objective of living,” Explain. detailed note on various facilities offered by Indian Postal Department. ional business on the basis of: 3 marks) | 4 marks) | 4 marks) | (4 marks) 5 marks) (6 marksUy 10. UL. © © @ ) © ) @-@, G- ©, Gi) =), GW) = @ False: eBusiness includes not only buying and selling products and services over the internet (Le, e-commerce) but aso other electronically conducted busines functions such as production, inventory managene development, accounting and finance and HRM. Fas: In Inua-B commerce, parties involved are fiom within a given busines firm, eg, interaction between production department and marketing department. “Tzur: For example, C2C commerce can be used to sell used books over the internet True: Because of internet (€-Busines), the whole world has become a shop for the customers. They have complete freedom to choose products from almost any part of the world e-Business e-Business includes not only ecommerce, but also other ecronicaly conducted business functions such as production, inventory management, product development, accounting and finance and human resource management. product Objective Type Questions 5.2 2 Pea Prete eee #2 | Objective ‘Type Questions 5.1 Tulse: A captive BPO unit provides services ofa given kind to only one firm, eg, General Electric (GE) Fale: Verticals are the firm which specialise in one ory industries and scale up to doing 2 number of proces from noncore to core Tuer Outsourcing comprises four Key segments contract manufacturing, contract research, contacts and informatics. Fale: Outsourcing means contracting out By ouwourcing routine, non-core activities, a company gets benefit from the experience, expertise and effceney GF the outsourcing firms and ie can focus on key matte BPO (Business Process Outsourcing) Captive BPO unit provides services ofa given kind oon one frm, e4 General Electric (GE) i the largest captive BPO unit in India Horiontls are the persons/iems which provide di services to a wide base of clients, cutting across industries Verticals ate the pesons/frms which specialise in one or ‘oro industries and scale up to doing a number of proces fom non-core (0 core. (@ Ousourcing (i) eBusines Knowledge Process Outsourcing (KPO)