Acknowledgement

I wish to express my sincerely gratitude to Miss.Ahalya, our Business Intelligence subject lecture for
providing me an opportunity to do my Project and assignment, which also helped me in doing a lot of
research I came to know about new things.

I would like to express my special thanks of gratitude to all lectures as well as our General Manager and
IDM Eastern campus, who gave this great opportunity and supported me on this project. I am thankful to
them. I would also like to thank God, my parents, guardians and friends who help me a lot in finalizing this
project within limited period.

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Contents
Acknowledgement ....................................................................................................................................... 7
Table of Figures .......................................................................................................................................... 8
Introduction ............................................................................................................................................... 10
Part – 01 .................................................................................................................................................... 11
Business process .................................................................................................................................... 11
1. Operational Process ................................................................................................................. 12
2. Supporting Process .................................................................................................................. 12
3. Management Process ............................................................................................................... 13
Business process management ............................................................................................................... 13
Business process monitoring .................................................................................................................. 14
Business process visibility ..................................................................................................................... 14
Business process modeling or mapping .................................................................................................. 14
Part – 02 .................................................................................................................................................... 15
Types of data (structured, semi-structured or unstructured data) ............................................................ 15
Structured Data .................................................................................................................................. 16
Semi-Structured Data......................................................................................................................... 16
Unstructured Data .............................................................................................................................. 16
Differentiate between unstructured and semi-structured data within an organization .............................. 17
Part – 03 .................................................................................................................................................... 19
Presentation- Benefits and drawbacks of using application software as a mechanism for business
processing. ............................................................................................................................................ 19
Conclusion ................................................................................................................................................ 32
References ................................................................................................................................................. 33

Table of Figures
FIGURE 1: BUSINESS PROCESS ..................................................................................................................... 11
FIGURE 2: BUSINESS PROCESS CATEGORIES ................................................................................................. 11
FIGURE 3: OPERATIONAL PROCESS .............................................................................................................. 12
FIGURE 4: SUPPORTS PROVIDED IN THE SUPPORTING PROCESS ..................................................................... 12
FIGURE 5: BUSINESS PROCESS MANAGEMENT ............................................................................................. 13

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FIGURE 6: TYPE OF DATA ............................................................................................................................ 15
FIGURE 7: DIFFERENTIATE BETWEEN STRUCTURED , UNSTRUCTURED AND SEMI-STRUCTURED DATA .............. 17
FIGURE 8: COVER SLIDE OF THIS PRESENTATION .......................................................................................... 19
FIGURE 9: CONTENT SLIDE .......................................................................................................................... 19
FIGURE 10: BUSINESS PROCESSING SLIDE .................................................................................................... 20
FIGURE 11: INTRODUCTION SLIDE ............................................................................................................... 20
FIGURE 12: APPLICATION SOFTWARE .......................................................................................................... 21
FIGURE 13: BASIC TYPES OF APPLICATION SOFTWARE ................................................................................ 22
FIGURE 14: WHERE IS APPLICATION SOFTWARE USED? SLIDE ..................................................................... 22
FIGURE 15: TYPES OF APPLICATION SOFTWARE FOR BUSINESS .................................................................... 23
FIGURE 16: COMMON TYPES OF BUSINESS SOFTWARE SLIDE ......................................................................... 23
FIGURE 17: BUSINESS PROCESSES AND FUNCTIONS SLIDE ........................................................................... 24
FIGURE 18: EXAMPLES OF BUSINESS PROCESSES AND FUNCTIONS SLIDE...................................................... 25
FIGURE 19: E-COMMERCE SLIDE ................................................................................................................. 26
FIGURE 20: E-COMMERCE BUSINESS FUNCTIONS ........................................................................................ 26
FIGURE 21: BESPOKE SOFTWARE SLIDE ....................................................................................................... 27
FIGURE 22: SLIDE OF 7 SUCCESSFUL BESPOKE APPLICATION SOFTWARE BE USED ....................................... 27
FIGURE 23: BESPOKE SOFTWARE CAN BE USED ............................................................................................ 28
FIGURE 24: SLIDE OF HOW TO USE APPLICATION SOFTWARE IN BUSINESS PROCESS ....................................... 28
FIGURE 25: SLIDE OF DISADVANTAGES ....................................................................................................... 29
FIGURE 26: SLIDE FOR ADVANTAGES .......................................................................................................... 29
FIGURE 27: CONCLUSION ............................................................................................................................ 30
FIGURE 28: BIBLIOGRAPHY......................................................................................................................... 31
FIGURE 29: QUESTION SLIDE ....................................................................................................................... 31
FIGURE 30: LAST SLIDE .............................................................................................................................. 32

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Introduction

A business is defined as an organization or entrepreneurial entity engaged in business, industrial or

professional activities. Business Intelligence Definition Business Intelligence (BI) develops software and
services that transform data into dynamic intelligence that communicates a company's strategic and strategic
business decisions.
Business intelligence can help companies make better decisions by displaying current and historical data on
their business environment. Analysts use BIs to provide performance and competitive definitions to keep a
company running smoothly and efficiently.BI include several part of that. Therefore here the report tell
about some of them.

In this statement, different models related to business processes, procedures and processes will be evaluated.
This statement makes us will understand several terms or concepts such as data capture and input, data
conversion, security considerations, semi and unstructured data.
Apart from these, different systems of technologies will be compared with the business intelligence system.
Different application software and database systems will be explored. Several business processes like sales,
marketing and purchasing operation, Supporting problem-solving and decision making system, technical
support functions, Forecasting as well as predictive reasoning would be analyzed.

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Part – 01
Create a report about the business process and supporting process with the suitable examples.

Business process
A business process is a set of tasks that end up delivering a service or product to a customer. A business
process is also defined as a set of functions and tasks that, once completed, will achieve an organizational
goal.
(Appian, 2020)
The importance of business processes

The need and benefits of a business process are

evident in large companies. A process that creates
the lifeblood of any business and helps streamline
personal operations, ensuring that resources are
brought to optimal use.

Key reasons to have well-defined business

processes
 Identify what tasks are important for big
business goals.
Figure 1: Business process
 Performance Improvement Communication
regulation between people or activities or departments.
 Set up approvals to ensure accountability and optimal use of resources.
 Standardize a few procedures to complete tasks that are
very important to the business.
(Kissflow Inc, June 11, 2020)

Business process can be defined in three categories:

1. Operational Process
2. Supporting Process
3. Management Process

Figure 2: Business process categories

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 1. Operational Process

An operational process is an organized set of functions or tasks that make up a particular service or product.
For examples are: medical assessment process, drug approval process, financial process. Agent billing, trip
booking, leave management process, business travel management process. (Rouse, September 2018)

Figure 3: Operational process

2. Supporting Process

Supporting processes or secondary processes: Processes that support key processes and functions within an
organization.

Figure 4: Supports provided in the supporting process

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Examples of ancillary or management processes include accounting, human resource management, and
workplace security. An important difference between operational and support processes is that support
processes do not provide value directly to customers.

Support processes do not directly create products or services, but are necessary to assist or assist in the
implementation of operating or management processes. Examples of processes that support operating
processes include supply procurement, inventory filling and machine maintenance.
(Rouse, September 2018)

3. Management Process

In the management process, all the work that comes under management matters is implemented. Building
management, interior and exterior management, staff management, payroll management, etc.

All these things are handled under this process of business process.
It is the basic understanding of the management process to achieve
certain goals related to a business, proper planning is done, then the
plan is implemented and the process is guided and controlled. Senior
executives are involved in this process.
(Rouse, September 2018)

Figure 5: Business Process Management

Business process management

Business process management is a strategy that companies use to ensure that their business processes run
smoothly. This may contribute to process improvement by assisting management review, and can control
organizational processes to ensure they are efficient and effective.

Companies use BPM software to monitor and control automated and non-automated business processes and
to improve their management processes.

Business process management activities include steps like business process modeling, execution,
monitoring and optimization.
(Rouse, September 2018)

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Business process monitoring

Business process monitoring is a method of using analytics to monitor the performance of a process.
Process tracking is used to detect factors such as process cycle time, errors and cost.

Companies use performance monitoring to evaluate the operational performance of an activity. Technical
monitoring helps to measure the technical performance of an application, overseeing and recording aspects
such as response time and idle time.
(Rouse, September 2018)

Business process visibility

Business process visibility provides a holistic view of each process of organizations, enhances operational
response and speeds up decision making. Helps management teams determine if their processes are aligned
with key business objectives and objectives, and to determine whether the procedures that help make a
process successful work accurately.

Business process monitoring can also help improve business process visibility by helping to identify
possible problems. (Rouse, September 2018)

Business process modeling or mapping

Business processes are often visually depicted with a flow chart showing a sequence of tasks with certain
definitions or end points.

Business process mapping or modeling illustrates through graphs and diagrams how some processes flow to
others. (Rouse, September 2018)

There are some different ways to think about business process mapping and workflow.

 Sequential business process: Sequential business processes are outlined in a document with clear
starting and ending points. Following this process diagram, a company performs a series of actions
to complete a task within the constraints of a predetermined timeline.

 Status-driven business process: Status-driven business process does not have rigorous starting and
ending points. These processes can be completed at any stage depending on workflow changes, the
nature of the product, or office culture.

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  Parallel business process: When the functions of a business process are executed in parallel, they are
carried out simultaneously. In this type of business process, operations must be completed at all
branches before the next phase of the business process begins.

(Rouse, September 2018)

Part – 02
Differentiate the three types of data (structured, semi-structured or unstructured data) with examples.

Types of data (structured, semi-structured or unstructured data)

When we talk about data or analysis, the terms structured, unstructured and semi-structured data are often
discussed. These are three types of data that are now suitable for all types of business applications.
Structured data has been around for some time, and traditional systems and reporting still rely on this type
of data. However, there has been a rapid increase in the generation of semi-structured and unstructured data
sources over the past few years. With the addition of all three types of data, many more businesses now tend
to take their analytics to the next level. (Naeem, May 18th, 2020)

Figure 6: Type of data

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Structured Data

Structured data is information that is transformed into a well-defined and well-defined data model. Source
data can be converted to pre-formatted fields and then extracted and easily read by SQL. SQL-related
databases with tables with rows and columns are a perfect example of structured data.

It uses the corresponding sample memory of the configured data because it reduces data redundancy.
However, it also indicates that the structured data are highly interdependent and have low flexibility.
Structured data is generated by humans and machines.

There are numerous examples of structured data generated by machines such as POS data such as size,
barcodes and blog stats. Similarly, anyone working on data would have used spreadsheets once in their
lifetime, which is the classic case of man-made structured data. Due to the structure of structured data, it is
easier to analyze than semi-structured and non-structured data.
(Naeem, May 18th, 2020)

Semi-Structured Data

Data may or may not be configured - there is another type between these two that is somewhat configured.
Such data is defined as semi-structured.
This type of data has certain static and definite properties that do not limit it to a rigid structure required for
related databases. Organizational properties such as metadata or semantic tags are used to further manage it
with semi-structured data, however, it still has some variations and inconsistencies.

Example of semi-configured data Separated files. It contains elements that can break down data into
separate sequences. In some cases, unconfirmed data is classified as semi-configured because it has one or
more classifying properties.
(Naeem, May 18th, 2020)

Unstructured Data

Data that is in complete raw form is called unstructured. This data is difficult to process due to its complex
organization and design. Unstructured data can take many forms, including social media posts, chats,

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satellite images, IoT sensor data, emails and presentations. Unstructured data is quality, not quantity, so it is
often characterized and characterized by nature.

For example, data from social media or websites can be used to detect future buying trends or to determine
the effectiveness of a marketing campaign. In addition, unconfirmed data can help detect fraudulent emails
and chat formats, which can be useful for companies to monitor policy compliance.
(Naeem, May 18th, 2020)

Figure 7: Differentiate between structured, unstructured and semi-structured data

Differentiate between unstructured and semi-structured data within an organization

We will differentiate between these three types of data structures using analogies. Assume that there are three
types of job interviews: unstructured, semi-structured and structured.

In an unstructured interview, the questions asked are entirely the choice of the interviewer. He can determine
the questions he wants to ask and the order in which they will be asked.

Another type is a structured interview. In this case, the interviewer will strictly follow the script developed
by the HR department and the same script will be used for all the applicants.

The third type is semi-structured. In this case, the interview will combine elements of unstructured and
structured interviews. It includes elements of a size and consistency similar to a structured interview.

HNC/HND Computing 17
However, at the same time, it also has the flexibility to customize questions to suit the situation, which is a
feature of the unstructured interview.

If we examine this analogy, we can see that structured data is less flexible, more organized, and stored in a
defined format. At the same time, unconfirmed data is too complex and often provides quality information
that cannot be matched with a pre-defined data model. Semi-structured data, on the other hand, include the
characteristics of both types.

Historically, businesses have focused only on extracting and analyzing information from structured data.
However, with the development of semi-structured and unstructured data, businesses now need to look
towards a solution that allows them to analyze all three types of data.

Institutional quality tools such as the Astra Center Price may help. Center Price has built -in support for
configured, semi-configured and unconfirmed data formats. The tool allows you to quickly capture data
trapped in a different system, verify its quality, modify it to meet business needs, and export it to the data
analysis layer. As a result, you can convert input data from your database, documents, emails, PDFs and
various other formats into standard business publications, which can then be used to make important business
decisions.

In summarize, businesses need to analyze all three types of data and make more use of the information they
have to advance beyond their competition.

(Naeem, May 18th, 2020)

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Part – 03
Presentation- Benefits and drawbacks of using application software as a mechanism
for business processing.

Figure 8: Cover slide of this presentation

Figure 9: Content slide

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 Figure 11: Introduction slide

Figure 10: Business processing slide

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Above picture (figure 11) shows about the introduction about this presentation tells about using application
software as a mechanism for business processing.

Above picture (figure 10) shows and explain about the business process.
(Appian, 2020)

Figure 12: Application software

Above picture (figure 12) shows and explain about the Application software and example for that.
(Techopedia Inc., 2020)

Below picture (figure 13) shows and explain about the Basic Types of Application Software, such as utility
software, integrated software and Specific application software

Below picture (figure 14) shows about Application Software used places, such as banks, business, E-
commerce, Education and etc.

HNC/HND Computing 21
 Figure 13: Basic Type of Application Software Slide

Figure 13: Basic Types of Application Software

Figure 14: Where is Application Software Used? Slide

HNC/HND Computing 22
 Figure 15: Types of Application Software for Business

Above picture (figure 15) shows and explain about the Types of Application Software for Business.

Figure 16: Common types of business software slide

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(Nibusinessinfo.co.uk, 2020)

Above picture (figure 16) shows about Common types of business software and explained about that.

Figure 17: Business Processes and Functions Slide

Above picture (figure 17) shows and explained about Business Processes and Functions.
(Cohen, 2020)

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 Figure 18: Examples of Business Processes and Functions Slide

Above picture (figure 18) shows about Examples of Business Processes and Functions and the voice note
should explained about the functions.
(Spacey, May 24, 2018)

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 Figure 19: E-commerce slide

Above picture (figure 19) shows about the definition of E-commerce. (shopify.com, 2020)

This picture
(figure 20)
shows about
the E-
Commerce
Business
Functions and
explained it.
(engitel.com,
2020)

Figure 20: E-Commerce Business Functions

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 Figure 21: Bespoke software slide

Above picture (figure 21) shows about the definition of bespoke software.
( 1Tech, 2019)

Figure 22: Slide of 7 Successful Bespoke Application Software Be Used

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Above slide picture (figure 22) shows about seven Successful Bespoke Application Software Be Used.
(Ide, 2020)

Figure 23: Bespoke software can be used

Above picture (figure 23) shows and explained about where bespoke application software can be used.

Figure 24: slide of How to use application software in Business process

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Above picture (figure 24) shows about how to use the application software in the business processes.
(Er. Nawaraj Bhandari, Jul 21, 2018)

Figure 26: Slide for advantages

Figure 25: Slide of Disadvantages

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Above picture (figure 25) shows about the advantages of using application software. (Nibusinessinfo.co.uk,
2020)
Above picture (figure 26) shows about the disadvantages of using application software.
(Crcuser4, September 13, 2012)

Figure 27: Conclusion

Above picture (figure 27) shows about the conclusion of this presentation about using application software
as a mechanism for business processing.

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 Figure 28: Bibliography

Above picture (figure 28) shows about the reference for this presentation.

Figure 29: Question slide

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 Figure 30: Last slide

Above pictures (figure 29 and 30) shows question area and “Thank you”, it is use to make this presentation
effectively.

Conclusion
In this report wrote about different models related to business processes and explained the terms Business
Process and Supporting Processes with using examples. In this statement tells about the types of data such as
structured, unstructured and semi-structured and different between unstructured and semi-structured data
within an organization. Finally the presentation used to evaluate the benefits and drawbacks of using
application software as a mechanism for business processing.

HNC/HND Computing 32
References
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https://www.1tech.eu/services/bespokeappdev.html#:~:text=Bespoke%20software%20is%20a%20software,
off%20the%20shelf'%20alternative%20available.
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process/#:~:text=A%20business%20process%20is%20a,will%20accomplish%20an%20organizational%20g
oal.&text=Operational%20processes%20constitute%20the%20core%20business
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process#:~:text=The%20function%20refers%20to%20both,across%20organization%20and%20functional%
20lines.
[Accessed 15 05 2020].
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[Online]
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[Accessed 19 06 2020].
Kissflow Inc, June 11, 2020. The Extensive Guide to Business Processes. [Online]
Available at: https://kissflow.com/bpm/business-process/
[Accessed 20 06 2020].
Naeem, T., May 18th, 2020. Understanding Structured, Semi-Structured, and Unstructured Data. [Online]
Available at: https://www.astera.com/type/blog/structured-semi-structured-and-unstructured-
data/#:~:text=Whereas%2C%20unstructured%20data%20is%20more,includes%20properties%20of%20bot
h%20types.
[Accessed 17 06 2020].

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Nibusinessinfo.co.uk, 2020. Computer software for business. [Online]
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[Accessed 19 06 2020].
Nibusinessinfo.co.uk, 2020. www.nibusinessinfo.co.uk. [Online]
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[Accessed 16 05 05].
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process#:~:text=Examples%20of%20supporting%20or%20management,HR%20management%20and%20w
orkplace%20safety.&text=Examples%20of%20management%20processes%20include,and%20infrastructur
e%20or%20capacity%20mana
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shopify.com, 2020. Ecommerce. [Online]
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