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IT_Support_Interview_Cheat_Sheet

This cheat sheet provides guidance for an IT Support Executive telephonic interview, covering self-introduction, motivation for the role, troubleshooting steps for common issues, and key technical concepts. It also addresses handling difficult users, strengths and weaknesses, potential career growth, and questions to ask the interviewer. The document emphasizes the importance of communication skills and technical knowledge in the interview process.

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Aditya Kesarwani
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
3 views

IT_Support_Interview_Cheat_Sheet

This cheat sheet provides guidance for an IT Support Executive telephonic interview, covering self-introduction, motivation for the role, troubleshooting steps for common issues, and key technical concepts. It also addresses handling difficult users, strengths and weaknesses, potential career growth, and questions to ask the interviewer. The document emphasizes the importance of communication skills and technical knowledge in the interview process.

Uploaded by

Aditya Kesarwani
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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IT Support Executive - Telephonic Interview Cheat Sheet

1. Self Introduction

Hello, my name is [Your Name], and Im a recent graduate in [Your Degree] from [Your College Name]. I have a strong

interest in IT support and troubleshooting. Im familiar with Windows, Linux, and basic networking concepts. I enjoy

solving technical issues and helping users, and Im excited about this opportunity to grow and learn in a support role.

2. Why do you want to work in IT support?

Because I love solving tech problems and helping people. IT support lets me do both. It's also a great way to gain

experience with different systems and technologies.

3. PC is slow What will you do?

- Open Task Manager check high CPU/RAM usage

- Close unnecessary processes

- Delete temporary files

- Run Disk Cleanup

- Scan for viruses

- Check system updates and background apps

4. User cant connect to internet Troubleshooting steps

- Check if Wi-Fi is turned on

- Restart router and user device

- Use ipconfig /all to check IP

- Try ipconfig /release + renew

- Flush DNS ipconfig /flushdns

- Reinstall network driver if needed


IT Support Executive - Telephonic Interview Cheat Sheet

5. Whats the difference: Windows vs Linux?

Windows: User-friendly, GUI-based, widely used

Linux: Open-source, terminal-based, more flexible and used in servers

6. What is an IP address and DNS?

IP address: Unique identifier of a device on a network

DNS: Translates website names (like google.com) into IP addresses

7. How do you handle an angry/frustrated user?

I stay calm, listen carefully, and respond politely. I avoid technical jargon and explain in simple terms. If I can't solve it

immediately, I assure them Ill escalate or follow up quickly.

8. What if you dont know the answer to an issue?

I will not guess. Ill check documentation or ask a senior, and ensure the user gets a proper solution.

9. What are your strengths?

Im a quick learner, patient while solving problems, and have strong communication skills. I stay calm under pressure

and genuinely enjoy helping others with technical issues. Im also adaptable and open to learning new tools and

systems.

10. What is your weakness?

Sometimes I take more time than necessary to double-check my work because I want to avoid mistakes. But Im learning

to balance speed with accuracy and improve my efficiency with practice.


IT Support Executive - Telephonic Interview Cheat Sheet

11. What is the growth in this role?

The IT Support Executive role is a strong foundation. With experience and learning, I can grow into L2/L3 support,

system/network administrator, or even move into cloud, cybersecurity, or team lead roles over time.

12. Do you have any questions for us?

Yes, Id like to know what a typical day looks like for someone in this role, and what kind of learning or growth

opportunities are available here.

13. What is a telephonic interview?

A telephonic interview is a job interview conducted over a phone call. It is used to check your communication, basic

technical knowledge, and suitability for the role. You should be in a quiet place, speak clearly, and keep your resume

and notes handy.

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