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3.1introduction To Communication

The document provides an overview of communication, defining it as the purposeful exchange of information between individuals. It outlines key features of communication, including its two-way nature, the necessity of a clear message, and the importance of mutual understanding and response. Additionally, it highlights the significance of communication in facilitating action, planning, coordination, decision-making, leadership, and boosting morale within organizations.

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Pooja Rathod
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5 views3 pages

3.1introduction To Communication

The document provides an overview of communication, defining it as the purposeful exchange of information between individuals. It outlines key features of communication, including its two-way nature, the necessity of a clear message, and the importance of mutual understanding and response. Additionally, it highlights the significance of communication in facilitating action, planning, coordination, decision-making, leadership, and boosting morale within organizations.

Uploaded by

Pooja Rathod
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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BANSAL GROUP OF INSTITUTES

3.1 Introduction to Communiscation


What is Communication?
The word communication is derived from a Latin word meaning “to share.” Communication can
be defined as “purposefully and actively exchanging information between two or more people to
convey or receive the intended meanings through a shared system of signs and (symbols)

Meaning and Nature of Communication:


The exchange of information or passing of information, ideas or thought from one person to the
other or from one end to the other is communication. According to McFarland communication is,
“a process of meaningful interaction among human beings. More specifically, it is the process by
which meanings are perceived and understandings are reached among human beings.”

Features of communication
1. Communication takes place between at least two or more people
The most important feature of communication is the parties involved in the communication
process. The communication usually takes place between two or more than two people where one
person is the recipient of the information, and another is the transmitter of the information.
However, a communication process is a two-way communication process, which means both
parties involved in the communication process can share information at the same time.

2. A two-way process
As we have learned already that communication is a two-way process where all parties involved
in the communication process exchange ideas and information with one another. However,
communication is not complete unless the message is not understood and acknowledged by the
receiver of the message.

3. The message
Communication is useless if it does not contain a useful message. Therefore, a message is a must
in the communication process. A message can be an idea, information, instructions, or suggestions.
A communication is called effective if it delivers the intended message properly, and there will be
no communication with no message.

4. Dynamic in nature
Communication is dynamic, which means it grows and evolves with the participation of parties
and their mood and state of mind involved in the communication.
BANSAL GROUP OF INSTITUTES

Therefore, communication can either last for hours or last for just a few seconds depending on
the information being shared in the communication and the interest of people involved in the
communication.

5. Establish mutual Understanding


Another important feature of communication is to establish understanding between the parties
involved in the communication process which means the information is received and understood
by the receiver in the same way as the sender wanted it to be received and understood.
Communication is not successful until the message is not conveyed correctly and until the
acknowledgment is not received by the sender of the message.

6. Response
Communication will be considered complete only if the appropriate response is received by the
sender of the message.

7. Systematic
Communication is systematic, which means each component of the communication depends on
the other component of the communication. The meaning of entire communication will change
with the little change in any of the component involved in the communication.
For example, if communication takes place between a boss and his subordinate over the phone.
The information exchanged in the communication process can be affected by the slightest
problem in the phone line.

Importance of Communication:
The following points can illustrate the importance of communication
1. Base for Action:
Communication acts as a base for any action. Starting of any activity begins with communication
which brings information necessary to begin with.

2. Planning Becomes Easy


Communication facilitates planning. Planning is made easy by communication. Any type of
information regarding the human resource requirement of each department of the organisation
with their qualifications, the type and kinds of job etc. can be collected through communication
which helps in human resource planning. Policies and programmes for their acquisition can be
BANSAL GROUP OF INSTITUTES

prepared and implemented. In the entire process communication plays a vital role, it also
facilitates managerial planning of the organization.

3. Means of Coordination:
Communication is an important tool for coordinating the efforts of various people at work in the
organization.

4. Aids in Decision-Making:
The information collected through communication aids in decision-making. Communication
facilitates access to the vital information required to take decisions.

5. Provides Effective Leadership:


A communication skill bring manager near to his subordinates and exchange ideas and submits
appropriate proposals, knows their opinions, seeks advices and make decisions. This enables a
manager to win confidence of his subordinates through constantly communicating with them and
removing probable misunderstandings. In this way he leads his people to accomplish the
organizational goal.

6. Boosts Morale and Motivation:


An effective communication system instills confidence among subordinates and workers
ensuring change in their attitude and behavior. The main cause of conflict and dissatisfaction is
misunderstanding which can be removed through communication skills. The removal of
misunderstanding makes manager and his subordinates understand each other and create good
industrial relations. This boosts up the morale of the people and motivates them to work harder.

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