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Process Mapping

The document discusses various types of process mapping techniques, including Process Flow Diagrams (PFD), Value Stream Maps (VSM), and SIPOC, highlighting their purposes and differences. It emphasizes the importance of process maps in identifying defects, value-added steps, and stakeholder interactions within processes. Additionally, it outlines the necessary inputs for creating process maps and the significance of understanding processes for operational efficiency.

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84 views3 pages

Process Mapping

The document discusses various types of process mapping techniques, including Process Flow Diagrams (PFD), Value Stream Maps (VSM), and SIPOC, highlighting their purposes and differences. It emphasizes the importance of process maps in identifying defects, value-added steps, and stakeholder interactions within processes. Additionally, it outlines the necessary inputs for creating process maps and the significance of understanding processes for operational efficiency.

Uploaded by

chaudharyd4545
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Process Mapping

Q. What is Process Flow Diagram (PFD)?

A. A Process Flow Diagram is a schematic representation of a process steps and decision steps.
B. It is in the form of a diagram that uses graphic symbols to depict the nature and flow of the
process steps in a process.
C. It consists of Value added steps and Non Value added steps

Question. Which of the Process Maps help you to identify handoffs between stakeholders?

A. VSM
B. Swim Lanes
C. PFD
D. SIPOC

Question. Why do we need Process Maps at TCS?

A. Identify the location of defects


B. Locate value added and non-value added steps of a process
C. Train associates in process flow

Question. Why do we Need Value Stream Map?

A. Helps to visualize the Transactions flow at the Operations floor


B. Allows to see waste (Non Value added activities) at the floor
C. Helps to improve flow of a transaction by reducing the waste

Question. What will you do after studying Process Mapping unit?

A. Locate all types of Process Maps on the Floor


B. Study and Analyze the process Maps
C. Walk through as per Process Maps on the Floor

Question. What inputs do you require to draw Process Maps?

A. Knowledge of the Process


B. Data relevant to the process
C. Stakeholders of the process
Q. Why do we need SIPOC?

A. Identifies all the Suppliers, Inputs, Outputs, Customer for L1 level Process Steps
B. Identifies the boundaries of Process Steps
C. Helps to define the Input Measures, Process Measures and Output Measures

Question. What is the critical difference between swim lanes and Process flow diagram?

A. Stakeholders are shown visually in swim lanes but not shown in process flow diagram
B. Time and motion data are shown visually in swim lanes but not shown in process flow diagram
C. Metrics are shown visually in swim lanes but not shown in process flow diagram

Question. You are creating a very high level process map and also collecting Time and motion data,
which Process mapping technique you will deploy?

A. SIPOC
B. VSM
C. Swim lanes
D. All of the options

Question. Which is the relevant process Map for L1 process

A. SIPOC
B. PFD
C. Swim Lane
D. All of the options

Question. Which of the Process Maps help you to identify Value added and Non Value added process
steps in the process?

A. SIPOC
B. VSM
C. E-SIPOC
D. E-PMO

Question. Which of the Process Maps help you to identify number of approvals in the process?

A. PFD or/and Swim Lanes


B. VSM
C. SIPOC
D. All of the options

Q. Which Process Map will you deploy for L4 process?

A. SIPOC
B. VSM
C. Swim Lane or PFD
D. All of the options

Q. What is a Process?

A collection of activities that takes one or more inputs and transforms them into outputs that are of
value to the customer.

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