Audit Id Form Id Audit Score Scorable Value Scoring Value Transmon Id Agentid

PID0024_001-9 PID0024_001 100 100 100 5240 TVT4778

PID0024_001-9 PID0024_001 80 100 80 5245 TVT4513
PID0024_001-9 PID0024_001 0 100 0 5244 TVT4513
PID0024_001-9 PID0024_001 80 100 80 5241 TVT4513
PID0024_001-9 PID0024_001 60 100 60 5242 TVT10107
PID0024_001-9 PID0024_001 80 100 80 5243 TVT10353
PID0024_001-1 PID0024_001 80 100 80 5993 TVT5312
PID0024_001-1 PID0024_001 0 100 0 5994 TVT5235
PID0024_001-1 PID0024_001 0 100 0 5995 TVT10107
PID0024_001-1 PID0024_001 0 100 0 5996 TVT4224
PID0024_001-1 PID0024_001 0 100 0 5997 TVT4229
PID0024_001-1 PID0024_001 100 100 100 5999 TVT4227
PID0024_001-1 PID0024_001 80 100 80 6000 TVT5284
PID0024_001-1 PID0024_001 0 100 0 6001 TVT5249
PID0024_001-1 PID0024_001 0 100 0 6002 TVT5200
PID0024_001-1 PID0024_001 80 100 80 6003 TVT5155
PID0024_001-1 PID0024_001 100 100 100 6004 TVT5228
PID0024_001-1 PID0024_001 80 100 80 6005 TVT4778
PID0024_001-1 PID0024_001 0 100 0 6006 TVT4513
PID0024_001-1 PID0024_001 60 100 60 6010 TVT4496
PID0024_001-1 PID0024_001 0 100 0 6013 TVT10340
PID0024_001-1 PID0024_001 0 100 0 6014 TVT10353
PID0024_001-1 PID0024_001 0 100 0 6011 TVT4491
PID0024_001-1 PID0024_001 80 100 80 6650 TVT4411
Agentname Ldap Id Ldap Name Duration Holdtime Ucid Incident IdCallingnumber
Ramkesh Meenvcosjv.tvt4778 Ramkesh Meen 139 0 1709122101536 9350078822
Rekha Rawat vcosjv.tvt4513 Rekha Rawat 163 0 1709200391217 9895021036
Rekha Rawat vcosjv.tvt4513 Rekha Rawat 230 0 1709121941857 8226858911
Rekha Rawat vcosjv.tvt4513 Rekha Rawat 73 0 1709023169685 8977894143
Hemant Kumar vScosjv.tvt10107Hemant Kumar S 194 0 1.709029E+12 8800726043
Rahul Nirmal vcosjv.TVT1035Rahul Nirmal 164 0 1.709194E+12 9427389027
Anchal Mishra vcosjv.tvt5312 Anchal Mishra 221 0 1.709892E+12 9815228050
Deenbandhu vcosjv.tvt5235 Deenbandhu 140 0 1.709907E+12 9306139066
Hemant Kumar vScosjv.tvt10107Hemant Kumar S 163 0 1.709908E+12 9767487008
Jyoti Nagar vcosjv.tvt4224 Jyoti Nagar 156 0 1709897683958 9791915296
Kaif Ahmed vcosjv.tvt4229 Kaif Ahmed 129 0 1709891493484 7538832342
Khushiram Bair vcosjv.tvt4227 Khushiram Bair 159 0 1709888607826 8814051818
Kritika Thakur vcosjv.tvt5284 Kritika Thakur 97 0 1.709891E+12 8789719429
Naziya Rangrez vcosjv.tvt5249 Naziya Rangrez 147 0 1.709795E+12 9758438382
Piyush Jangid vcosjv.tvt5200 Piyush Jangid 144 0 1.709785E+12 9096278414
Prem Sharma vcosjv.tvt5155 Prem Sharma 138 0 1.709886E+12 9779988372
Priyanka Bansalvcosjv.tvt5228 Priyanka Bansal 93 0 1709622565954 7668548620
Ramkesh Meenvcosjv.tvt4778 Ramkesh Meen 122 0 1.70989E+15 9602260132
Rekha Rawat vcosjv.tvt4513 Rekha Rawat 93 0 1709813770115 7250379366
Umesh Gurjar vcosjv.tvt4496 Umesh Gurjar 144 0 1.709821E+12 7666511110
Anil kumawat vcosjv.TVT1034Anil kumawat 159 0 1.709875E+12 8197133715
Rahul Nirmal vcosjv.TVT1035Rahul Nirmal 161 0 1.709961E+12 9494686332
Yadu Nandan Sivcosjv.tvt4491 Yadu Nandan Si 177 0 1.709994E+12 9971466753
Saurabh Jat tvt4411 vcosjv.tvt4411 151 0 #171014971319 9447548954
Voc Actual Issue Ty Actual Sub Issu Actual Sub Sub Transaction TypOverallcommenWeek
Customer had sOthers Other NA Call Call Synopsis: Week4
Customer had sOthers Other NA Call Call Synopsis: C Week4
Customer has reOthers Other NA Call Call Synopsis: C Week4
Customer has reOthers Other NA Call Call Synopsis: C Week4
Customer statedOthers Other NA Call Call Synopsis: C Week4
Customer statedOthers Other NA Call Call Synopsis: C Week4
Customer statedOthers Other NA Call Call Synopsis: C Week1
Customer wanted Others Other NA Call Call Synopsis: Week1
Customer statedOthers Other NA Call Call Synopsis: C Week1
Customer wanted Others Other NA Call Call Synopsis: C Week1
Customer wanteOthers Other NA Call Call Synopsis: C Week1
Customer wanted Others Other NA Call Call Synopsis: C Week1
Call Synopsis: Others Other NA Call Call Synopsis: Week1
Call Synopsis: C Others Other NA Call Call Synopsis: C Week1
Call Synopsis: C Others Other NA Call Call Synopsis: C Week1
Call Synopsis: Others Other NA Call Call Synopsis: Week1
Call Synopsis: Others Other NA Call Call Synopsis: C Week1
Call Synopsis: Others Other NA Call Call Synopsis: Week1
Call Synopsis: Others Other NA Call Call Synopsis: Week1
Call Synopsis: Others Other NA Call Call Synopsis: Week1
Call Synopsis: Others Other NA Call Call Synopsis: Week1
Call Synopsis: C Others Other NA Call Call Synopsis: C Week1
Call Synopsis: Others Other NA Call Call Synopsis: Week1
NA Others Others Others Call Call Scenario:ThWeek1
Incident Id Selected Issue Selected Sub Is Selected Sub SuDot Journey Node Information
CMFKLS221023Others Other NA 28-02-2024 NA NA
CMFKDQ161023Others Other NA 29-02-2024 NA NA
CMFKBB190423Others Other NA 28-02-2024 NA NA
CMFKCB120823Others Other NA 27-02-2024 NA NA
CMFKGQ150623Others Other NA 27-02-2024 NA NA
CMFKMX180623Others Other NA 29-02-2024 NA NA
CMFKLY220323Others Other NA 08-03-2024 NA NA
CMFKVP210323Others Other NA 08-03-2024 NA NA
CMFKOY110523Others Other NA 08-03-2024 NA NA
CMFKXJ250623 Others Other NA 08-03-2024 NA NA
CMFKSV140223Others Other NA 08-03-2024 NA NA
CMFKHC220123Others Other NA 08-03-2024 NA NA
CMFKUO080823Others Other NA 08-03-2024 NA NA
CMFKOU030323Others Other NA 07-03-2024 NA NA
CMFKDW300323 Others Other NA 07-03-2024 NA NA
CMFKLT280124Others Other NA 08-03-2024 NA NA
CMFKFN231123Others Other NA 05-03-2024 NA NA
CMFKWU080124 Others Other NA 08-03-2024 NA NA
CMFKMU270124 Others Other NA 07-03-2024 NA NA
SPFKHP0707230Others Other NA 07-03-2024 NA NA
CMFKBN061023Others Other NA 08-03-2024 NA NA
CMFKHN080823Others Other NA 09-03-2024 NA NA
EWFKCX220922Others Other NA 09-03-2024 NA NA
NA Others Others Others 11-03-2024 NA NA
Language Audit Type Calltype Sub Process Column1 Product CategoNot opening the
Hindi Recorded Good CMP CMP Inbound Mobile and AcceYes
English Recorded Good CMP CMP Inbound Mobile and AcceYes
Hindi Recorded Good CMP CMP Inbound Mobile and AcceYes
English Recorded Good CMP CMP Inbound Mobile and AcceYes
Hindi Recorded Good CMP CMP Inbound Mobile and AcceYes
Hindi Recorded Good CMP CMP Inbound Mobile and AcceYes
Hindi Recorded Good CMP CMP Inbound Mobile and AcceYes
Hindi Recorded Good CMP CMP Inbound Mobile and AcceYes
Hindi Recorded Bad CMP CMP Inbound Mobile and AcceYes
Hindi Recorded Bad CMP CMP Inbound Mobile and AcceYes
English Recorded Bad CMP CMP Inbound Mobile and AcceYes
Hindi Recorded Good CMP CMP Inbound Mobile and AcceYes
Hindi Recorded Good CMP CMP Inbound Mobile and AcceYes
Hindi Recorded Good CMP CMP Inbound Mobile and AcceYes
Hindi Recorded Bad CMP CMP Inbound Mobile and AcceYes
Hindi Recorded Good CMP CMP Inbound Mobile and AcceYes
Hindi Recorded Good CMP CMP Inbound Mobile and AcceYes
English Recorded Good CMP CMP Inbound Mobile and AcceYes
English Recorded Bad CMP CMP Inbound Mobile and AcceYes
English Recorded Good CMP CMP Inbound Mobile and AcceYes
English Recorded Bad CMP CMP Inbound Mobile and AcceYes
Hindi Recorded Bad CMP CMP Inbound Mobile and AcceYes
Hindi Recorded Bad CMP CMP Inbound Mobile and AcceYes
English Recorded Good CMP CMP Inbound Mobile and AcceYes
Q1-Reason Q1-Remarks No branding Q2-Reason Q2-Remarks Name exchangeQ3-Reason
- Yes - Yes -
- Yes - No -
- Yes - Yes -
- Yes - No -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - No -
- Yes - Yes -
Q3-Remarks Asked the custom
Q4-Reason Q4-Remarks Rushing throughQ5-Reason Q5-Remarks
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
NA - Yes -
NA - Yes -
NA - Yes -
NA - Yes -
NA - Yes -
No - Yes -
No - Yes -
No - Yes -
NA - Yes -
NA - Yes -
NA - Yes -
NA - Yes -
No - Yes -
Yes - Yes -
Yes - Yes -
NA - Yes -
NA - Yes -
NA - Yes -
NA - Yes -
Yes - Yes -
Not offering addQ6-Reason Q6-Remarks Not pitching forQ7-Reason Q7-Remarks Did not greet t
Yes - NA - Yes
No - NA - Yes
No - NA - Yes
No - NA - Yes
Yes - NA - No
Yes - NA - Yes
Yes - NA - Yes
Yes - NA - Yes
Yes - NA - Yes
No - NA - Yes
Yes - NA - No
Yes - NA - Yes
Yes - NA - Yes
Yes - NA - Yes
Yes - NA - Yes
Yes - NA - Yes
Yes - NA - Yes
Yes - NA - Yes
No - NA - No
Yes - NA - No
Yes - NA - Yes
Yes - NA - Yes
Yes - NA - Yes
Yes - NA - Yes
Q8-Reason Q8-Remarks Usage of mute /Q9-Reason Q9-Remarks Usage of mute /Q10-Reason
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
Q10-Remarks Agent did not do
Q11-Reason Q11-Remarks Did not inform Q12-Reason Q12-Remarks
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
Did not refresh Q13-Reason Q13-Remarks Was in a hurry tQ14-Reason Q14-Remarks Was impatient a
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
NA - Yes - Yes
Q15-Reason Q15-Remarks Did not empathiQ16-Reason Q16-Remarks Over empathy Q17-Reason
- NA - NA -
- NA - NA -
- NA - NA -
- NA - NA -
- No - NA -
- No - NA -
- No - NA -
- No - NA -
- NA - NA -
- NA - NA -
- NA - NA -
- NA - NA -
- No - NA -
- Yes - NA -
- No - NA -
- No - NA -
- NA - NA -
- NA - NA -
- NA - NA -
- No - NA -
- NA - NA -
- NA - NA -
- NA - NA -
- NA - NA -
Q17-Remarks Did not apologiQ18-Reason Q18-Remarks Over apology Q19-Reason Q19-Remarks
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
Yes - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
NA - NA -
Yes - NA -
No - NA -
NA - NA -
NA - NA -
NA - NA -
Yes - NA -
NA - NA -
NA - NA -
NA - NA -
No - NA -
ZT - Was not polQ20-Reason Q20-Remarks ZT - Was rude/ Q21-Reason Q21-Remarks Did not attempt
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Q22-Reason Q22-Remarks Did not honour Q23-Reason Q23-Remarks Did not speak aQ24-Reason
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
- NA - Yes -
Q24-Remarks Tone was inapprQ25-Reason Q25-Remarks Used difficult o Q26-Reason Q26-Remarks
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Was not able toQ27-Reason Q27-Remarks Was not able toQ28-Reason Q28-Remarks Shared conflict
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Yes - Yes - Yes
Q29-Reason Q29-Remarks Did not speak i Q30-Reason Q30-Remarks Using incorrect Q31-Reason
- Yes - Yes -
- Yes - No -
- Yes - Yes -
- No - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - No -
- Yes - No -
- Yes - Yes -
- Yes - Yes -
- Yes - No -
- Yes - Yes -
- Yes - Yes -
Q31-Remarks Did not probe tQ32-Reason Q32-Remarks Unnecessary pro
Q33-Reason Q33-Remarks
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - No -
Yes - No -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Did not use theQ34-Reason Q34-Remarks Gave complete Q35-Reason Q35-Remarks Did not educate
Yes - Yes - NA
Yes - Yes - NA
Yes - EI Did not provide complete / corrNA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - EI Did not provide complete / corrNA
Yes - EI Did not provide complete / corrNA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - Yes - NA
Yes - EI Did not provide complete / corrNA
Yes - Yes - NA
Yes - EI Did not provide complete / corrNA
Yes - EI Did not provide complete / corrNA
Yes - EI Did not provide complete / corrNA
Yes - Yes - NA
Q36-Reason Q36-Remarks Tagged the inteQ37-Reason Q37-Remarks Captured all re Q38-Reason
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - EI Did not document the call with
- Yes - EI Did not document the call with
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- EI Did not tag under correct orderYes -
- BI Did not select the Correct issueYes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
- BI Did not select the Correct issueYes -
- Yes - Yes -
- Yes - Yes -
- Yes - Yes -
 Q38-Remarks Followed the LeQ39-Reason Q39-Remarks Customer FacingQ40-Reason Q40-Remarks
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
not document the call with Yes - Yes -
not document the call with Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Yes - Yes -
Opportunities I Q41-Reason Q41-Remarks File Id Fatal Count Fatal Status Agent Dispositi
Yes - 0 No Accept
Yes - 0 No -
Yes - 1 Yes -
Yes - 0 No -
Yes - 0 No Accept
Yes - 0 No -
Yes - 0 No Accept
Yes - 1 Yes -
Yes - 1 Yes Accept
Yes - 1 Yes -
Yes - 1 Yes -
Yes - 0 No Accept
Yes - 0 No Accept
Yes - 1 Yes -
Yes - 1 Yes -
Yes - 0 No Accept
Yes - 0 No -
Yes - 0 No Accept
Yes - 1 Yes -
Yes - 0 No Accept
Yes - 2 Yes -
Yes - 1 Yes -
Yes - 1 Yes -
Yes - 0 No -
Dispositioned BTeamleader Sample To Created By Agent Dispositi Agent Dispositi Audit Start Dat
TVT4778 TBD QA felestina 04-03-2024 18:00:37 04-03-2024
- TBD QA felestina 04-03-2024 13:48:50 04-03-2024
- TBD QA felestina 04-03-2024 14:07:15 04-03-2024
- TBD QA felestina 04-03-2024 15:29:16 04-03-2024
TVT10107 TBD QA felestina 04-03-2024 18:03:51 04-03-2024
- TBD QA felestina 04-03-2024 15:54:02 04-03-2024
TVT5312 TBD QA felestina 11-03-2024 16:57:02 11-03-2024
- TBD QA felestina 11-03-2024 12:37:46 11-03-2024
TVT10107 TBD QA felestina 11-03-2024 14:34:39 11-03-2024
- TBD QA felestina 11-03-2024 15:01:21 11-03-2024
- TBD QA felestina 11-03-2024 15:24:26 11-03-2024
TVT4227 TBD QA felestina 11-03-2024 16:49:46 11-03-2024
TVT5284 TBD QA felestina 11-03-2024 16:51:04 11-03-2024
- TBD QA felestina 11-03-2024 16:26:45 11-03-2024
- TBD QA felestina 11-03-2024 16:41:19 11-03-2024
TVT5155 TBD QA felestina 12-03-2024 10:36:46 11-03-2024
- TBD QA felestina 11-03-2024 17:11:12 11-03-2024
TVT4778 TBD QA felestina 12-03-2024 9:57:46 11-03-2024
- TBD QA felestina 11-03-2024 17:33:32 11-03-2024
TVT4496 TBD QA felestina 12-03-2024 12:18:15 11-03-2024
- TBD QA felestina 11-03-2024 18:24:13 11-03-2024
- TBD QA felestina 12-03-2024 18:10:12 12-03-2024
- TBD QA felestina 12-03-2024 18:20:36 12-03-2024
- TBD QA clirafiyasultana 13-03-2024 17:05:08 13-03-2024
Audit Started T Createdon DateCreatedon TimeRebuttal CommRebuttal Reaso Rebuttal RaisedRebuttal Closed
13:18:44 04-03-2024 13:31:32 - -
13:33:42 04-03-2024 13:48:50 - -
13:50:07 04-03-2024 14:07:15 - -
15:17:26 04-03-2024 15:29:16 - -
15:30:49 04-03-2024 15:46:44 - -
15:47:06 04-03-2024 15:54:02 - -
12:10:15 11-03-2024 12:22:54 - -
12:24:04 11-03-2024 12:37:46 - -
12:38:17 11-03-2024 12:50:37 - -
14:45:11 11-03-2024 15:01:21 - -
15:01:45 11-03-2024 15:24:26 - -
15:33:42 11-03-2024 15:41:17 - -
15:41:36 11-03-2024 15:50:33 - -
15:56:11 11-03-2024 16:26:45 - -
16:27:33 11-03-2024 16:41:19 - -
16:41:42 11-03-2024 17:03:43 - -
17:04:11 11-03-2024 17:11:12 - -
17:11:35 11-03-2024 17:18:43 - -
17:19:12 11-03-2024 17:33:32 - -
17:40:13 11-03-2024 18:00:26 - -
18:03:12 11-03-2024 18:24:13 - -
18:05:27 12-03-2024 18:10:12 - -
18:11:51 12-03-2024 18:20:36 - -
16:58:04 13-03-2024 17:05:08 - -
Disagree Sample Allocat Sample Allocat Acknowledge CAudit End Date Audit Ended Ti Presave Start D
04-03-2024 sreegith
04-03-2024 sreegith
04-03-2024 sreegith
04-03-2024 sreegith
04-03-2024 sreegith
04-03-2024 sreegith
11-03-2024 sreegith
11-03-2024 sreegith
11-03-2024 sreegith
11-03-2024 sreegith
11-03-2024 sreegith
11-03-2024 sreegith
11-03-2024 sreegith
11-03-2024 sreegith
11-03-2024 sreegith
11-03-2024 sreegith
11-03-2024 sreegith
11-03-2024 sreegith
11-03-2024 sreegith
11-03-2024 sreegith
11-03-2024 sreegith
11-03-2024 sreegith
11-03-2024 sreegith
12-03-2024 sreegith 13-03-2024 17:04:52 13-03-2024
Presave StartedPresave End DaPresave Ended Auditor Shift StAuditor Shift E AuditoradherenAgent Softskills
10:00:00 19:00:00 Yes 100
10:00:00 19:00:00 Yes 66.67
10:00:00 19:00:00 Yes 100
10:00:00 19:00:00 Yes 66.67
10:00:00 19:00:00 Yes 33.33
10:00:00 19:00:00 Yes 66.67
10:00:00 19:00:00 Yes 66.67
10:00:00 19:00:00 Yes 66.67
10:00:00 19:00:00 Yes 100
10:00:00 19:00:00 Yes 66.67
10:00:00 19:00:00 Yes 33.33
10:00:00 19:00:00 Yes 100
10:00:00 19:00:00 Yes 66.67
10:00:00 19:00:00 Yes 100
10:00:00 19:00:00 Yes 66.67
10:00:00 19:00:00 Yes 66.67
10:00:00 19:00:00 Yes 100
10:00:00 19:00:00 Yes 66.67
10:00:00 19:00:00 Yes 33.33
10:00:00 19:00:00 Yes 33.33
10:00:00 19:00:00 Yes 100
10:00:00 19:00:00 Yes 66.67
10:00:00 19:00:00 Yes 100
17:04:54 13-03-2024 17:05:08 10:00:00 19:00:00 Yes 66.67
Agent InformatAgent Action Call Etiquette Respectful BehaCommunicationAccuracy Of InfSystem Tagging
100 100 100 100 100 100 100
100 100 100 100 0 100 100
0 100 100 100 100 0 100
100 100 100 100 0 100 100
100 100 0 0 100 100 100
100 100 100 0 100 100 100
100 100 100 0 100 100 100
100 0 100 0 100 100 0
100 0 100 100 100 100 0
0 100 100 100 0 0 100
0 100 0 100 0 0 100
100 100 100 100 100 100 100
100 100 100 0 100 100 100
100 0 100 100 100 100 0
100 0 100 0 100 100 0
100 100 100 0 100 100 100
100 100 100 100 100 100 100
100 100 100 100 0 100 100
0 100 0 100 0 0 100
100 100 0 0 100 100 100
0 0 100 100 100 0 0
0 100 100 100 0 0 100
0 100 100 100 100 0 100
100 100 100 0 100 100 100
Legal GuidelineAudit EvaluatioEvaluation Variance
- 0:12:48 No
- 0:15:08 No
- 0:17:08 No
- 0:11:50 No
- 0:15:55 No
- 0:06:56 No
- 0:12:39 No
- 0:13:42 No
- 0:12:20 No
- 0:16:10 No
- 0:22:41 No
- 0:07:35 No
- 0:08:57 No
- 0:30:34 No
- 0:13:46 No
- 0:22:01 No
- 0:07:01 No
- 0:07:08 No
- 0:14:20 No
- 0:20:13 No
- 0:21:01 No
- 0:04:45 No
- 0:08:45 No
- 0:07:02 No