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Case Abc Bank

The document outlines the use case for submitting a new application for an ABC Bank credit card by customers. It details the typical actions taken by the customer and the corresponding system responses, including application confirmation and credit checks. Additionally, it describes alternate scenarios where issues arise during the application process, leading to manual verification or rejection notifications.

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Jayesh Kuwar
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43 views3 pages

Case Abc Bank

The document outlines the use case for submitting a new application for an ABC Bank credit card by customers. It details the typical actions taken by the customer and the corresponding system responses, including application confirmation and credit checks. Additionally, it describes alternate scenarios where issues arise during the application process, leading to manual verification or rejection notifications.

Uploaded by

Jayesh Kuwar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Use Case Name: Submit New Application for the ABC Bank credit card

Actor(s): Customer
(NOTE: The Four Actors triggering the process can be one of
the following: User, Role, System, Time I
Examples of Actors: Vendor, Staff Member, Purchase
Manager, Warehouse Manager, Executive, Top Management,
Front End System, Linked Website or interface, 7AM, Every 1st
Day of the Month. Every Monday at 7 AM)
Description: This case describes the New customers application for credit
cards once submitted customer will get response about
application confirmation and outcome of the application
Requirements 1.1
reference:
Typical course of Actor Actions System Response
events: (Happy 1--------------+----------------;
Path when Step 1. This use case is Step 2. The customer's
everything goes initiated when a personal information is
as per plan with a customers agrees to the validated about address
happy ending) 3 compliance questions and accepteble Id.
and proceeds with an
application by accepting Step 3. The customer's credit
terms and conditions Check gets done.

Step 5 Customer has to Step 4. If customer has good


accept the limit and credit score the
enter the desirable Pin. application gets
approved the limit
appears with customer to
accept.
Step 6 screen appers for the
customer to create
online banking username
and password
Step 6. Customer recieves
the email confirmation
with the card arrivals
details and
confirmation number.

Step 7. This use case


concludes when the
customer receives the
application submission
email.
Alternate courses: Step 2. If the system founds some problems verifying
(Not so Happy customer profile on credit bereua or expired Id is
Path when submitted then application goes under review.
something does Step 3. Sent the email to customer about "your application
not go as per the is under review we will contact you again in 5-7
plan) days" and send the application to back end team for
manual varification
Step 4. If the issue is with customer profile then send an email
which stating the facts that we wont be able to approve
you this time with possible concerns and if manual
verification not possible due to expired Id then send more
documents needed email. but If manual varification is
done then send the congratulations email to customer
Pre-condition: Instant approval only posiible if the all credit bureau
information is match with good profile.

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