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Patricia is assisting a customer named Thu with account verification, requesting personal information such as name, date of birth, email, and phone number. Thu, a Vietnamese citizen, provides her date of birth, email, and phone number but does not have a Social Security Number. Thu also shares a case number previously given by another agent for further assistance.

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Patricia is assisting a customer named Thu with account verification, requesting personal information such as name, date of birth, email, and phone number. Thu, a Vietnamese citizen, provides her date of birth, email, and phone number but does not have a Social Security Number. Thu also shares a case number previously given by another agent for further assistance.

Uploaded by

lamvoanhthuu
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Patricia (2/27/2024, 9:27:45 PM): Hi, my name is Patricia.

I am reviewing your
question and will help you momentarily.
Patricia (2/27/2024, 9:27:58 PM): Can you verify your Name Social Security Number,
and Date of Birth please, email, and phone number so i can pull up account
information please.
Thu (2/27/2024, 9:29:06 PM): I’m Vietnam citizen so I don’t have Social Security
Number at this time.
Thu (2/27/2024, 9:29:45 PM): My Date of Birth: April 13, 1994
Thu (2/27/2024, 9:30:22 PM): Email: [email protected]
Thu (2/27/2024, 9:31:03 PM): Phone number: +84 908143056
Patricia (2/27/2024, 9:31:20 PM): Ok one moment
Thu (2/27/2024, 9:33:15 PM): Case number: 18338339
Thu (2/27/2024, 9:33:40 PM): This is the case number that another live chat agent
gave my husband
Patricia (2/27/2024, 9:35:13 PM): I am looking into this

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