House Design
House Design
Shipment Delays, EDD vs RDD, how to communicate this at the aggregate level
Option 1 will never happen. All of the shipments will have the same EDD. If some are
delayed.
We should give some indication if the EDD has been updated. “Now Arriving” is good
enough
For MVP, we don’t need to
“Buy it Again” button- is this needed for MVP for Premier customers? How would this
work?
TO DO:
Mobile View
Message to show when a customer looks at the view on mobile. Message + link to
show desktop view.
Navigation between “Old” and New pages. How do we make that more seamless?
Aside from the different “environment” MyAccount vs not.. that will be weird, thus the
customer needs to be clear and easy to understand the “back and fourth”. As long as
that is clear, it should be ok for MVP.
Need to sync w/ MyAccount team to upstand their existing pattern. Highly likely we’ll
adopt what they already use for this.
In Commercial Scenarios, Email is NOT the primary vehicle of how customers come to
check the status of their orders. This is their everyday job, they are just coming to the
site and logging in to see their statuses.
For Email comms, we are starting from a black slate. What do we need to communicate,
and when?
2 Email Scenario
1 Shipping Addres
Multiple Ship Groups
Primary CTA
This link is at the DPID level. Clicking that CTA will take the customer to the
corresponding DPID expanded on the “Purchase History Page (after Sign In + Store
selector page)
Note: Not all customers will have access to the emails + or online pages.
In the Order Checkout in premier... additional recipients can be added to the email
Comms about the order. They may not be premier users, but they are getting our emails
intended for Premier Customers. They could be our customer’s customers
How will these non-premier customers track their orders if the carrier link is not in
the email
We currently handle this via a separate “punchout experience”.
“to view orders older than XX-XX-XXXX (show date), “click here” which links to the OLD
experience
Mock Up Flow
Back Navigation
Company Name Inc. Access Group: Administrator Role: SiteAdmin Switch to Another Premier Account About Access Roles
Dell Support
Track Orders PO Number: P123456789 Dell Purchase ID: 2024123456789
Software &
Subscriptions Alienware m15 Ryzen™ Edition R5 Gaming Laptop
Manage User Delivery Address: 1234 Bluebonnet Rd, Unit 407, Austin, TX 78745 Shipping Instructions
Access
Invoices 123456789 Delivered FedEx Express 10 Mar 12, 2024 Track Order
Owned Devices 333333333 Delivered UPS 10 Mar 12, 2024 Track Order
Account Settings 666666666 Delivered FedEx Express 10 Mar 12, 2024 Track Order
Manage Dell Partners 123456789 Delivered FedEx Express 10 Mar 12, 2024 Track Order
Bulk Warranty Purchase 333333333 Delivered FedEx Express 10 Mar 12, 2024 Track Order
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Invoices PO Number: P123456789 Dell Purchase ID: 2024123456789
Software &
Subscriptions
Showing 1 to 25 of 100 Orders
Manage User
Access Invoice Date Order Number Invoice Number Payment Status Invoice Total Invoice Due
Commercial Partner Jun 20, 2024 111111111 111111111 Unpaid $ 2,000.00 $ 1,000.00
Profile Jun 20, 2024 222222222 222222222 Unpaid $ 1,000.00 $ 1,000.00
Channel Partner Profile Jun 20, 2024 555555555 555555555 Paid $ 2,000.00 $0.00
Early Access Program Jun 20, 2024 888888888 888888888 Paid $ 3,000.00 $0.00
Company Name Inc. Access Group: Administrator Role: SiteAdmin Switch to Another Premier Account About Access Roles
Dell Support
Purchase History Download Records
Software &
Subscriptions
PO Number Dell Purchase ID Order Number Order Status
Manage User
Access Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces
Invoices
Purchase Date PO Number Dell Purchase ID Location Order Total
Commercial Partner Apr 15, 2024 P123456789 65146514654 United States $ 12345.67
Profile
Apr 8, 2024 P123456789 15136584856 United States $ 12345.67
Channel Partner Profile Apr 15, 2024 P123456789 65146514654 United States $ 12345.67
Early Access Program Apr 20, 2024 P123456789 54213656895 United States $ 12345.67
Company Name Inc. Access Group: Administrator Role: SiteAdmin Switch to Another Premier Account About Access Roles
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Purchase History View Downloads (1) Export Records
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PO Number Dell Purchase ID Order Number Order Status
Manage User
Access Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces
Invoices
Purchase Date PO Number Dell Purchase ID Location Order Total
Commercial Partner Overview Invoices Packing Slip Exchange Items Purchase Order Details
Profile
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Packing Slip
View Orders
Exchange Items
Manage Shipping
Address
Order Details
Get Help
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Company Name Inc. Access Group: Administrator Role: SiteAdmin Switch to Another Premier Account About Access Roles
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View Orders PO Number: P123456789 Dell Purchase ID: 2024123456789
Software &
Subscriptions
Showing 1 to 25 of 100 Orders Filters Bulk Actions
Manage User
Access Order Number Product Description Status Delivery By Actions
123456789 Alienware m15 Ryzen™ Edition R5 Gaming Laptop Processing Aug 25, 2024 View Invoice
Orders
111111111 Alienware m15 Ryzen™ Edition R5 Gaming Laptop Processing Aug 25, 2024 Track Order More
Order History 222222222 Alienware m15 Ryzen™ Edition R5 Gaming Laptop Processing Aug 25, 2024 Track Order More
333333333 Multiple Items (2) Processing Aug 25, 2024 Track Order More
Invoices
444444444 Alienware m15 Ryzen™ Edition R5 Gaming Laptop Processing Aug 25, 2024 Track Order More
Quotes 555555555 Alienware m15 Ryzen™ Edition R5 Gaming Laptop Processing Aug 30, 2024 Track Order More
666666666 Alienware m15 Ryzen™ Edition R5 Gaming Laptop Processing Aug 30, 2024 Track Order More
Owned Devices
777777777 Multiple Items (3) Processing Aug 30, 2024 Track Order More
Reports 888888888 Alienware m15 Ryzen™ Edition R5 Gaming Laptop Processing Aug 30, 2024 Track Order More
999999999 Alienware m15 Ryzen™ Edition R5 Gaming Laptop Processing Aug 30, 2024 Track Order More
Account Settings
123456789 Inspiron 24 All-In-One Laptop Shipped Jul 25, 2024 Track Order More
Commercial Partner 111111111 Inspiron 24 All-In-One Laptop Shipped Jul 25, 2024 Track Order More
Profile 222222222 Inspiron 24 All-In-One Laptop Shipped Jul 25, 2024 Track Order More
444444444 Inspiron 24 All-In-One Laptop Shipped Jul 25, 2024 Track Order More
Channel Partner Profile 555555555 Inspiron 24 All-In-One Laptop Shipped Jul 30, 2024 Track Order More
666666666 Inspiron 24 All-In-One Laptop Delivered Jul 30, 2024 Track Order More
Bulk Warranty Purchase
777777777 Multiple Items (3) Delivered Jul 30, 2024 Track Order More
Early Access Program 888888888 Inspiron 24 All-In-One Laptop Delivered Jul 30, 2024 Track Order More
999999999 Inspiron 24 All-In-One Laptop Delivered Jul 30, 2024 Track Order More
Company Name Inc. Access Group: Administrator Role: SiteAdmin Switch to Another Premier Account About Access Roles
Dell Support
View Orders PO Number: P123456789 Dell Purchase ID: 2024123456789
Software &
Subscriptions
PO Number Dell Purchase ID Order Number Order Status
Manage User
Access Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces
Invoices
Order Number Product Description Status Delivery By Actions
Quotes 123456789 Alienware m15 Ryzen™ Edition R5 Gaming Laptop Processing Aug 25, 2024 View Invoice
111111111 Alienware m15 Ryzen™ Edition R5 Gaming Laptop Processing Aug 25, 2024 Track Order More
Owned Devices
222222222 Alienware m15 Ryzen™ Edition R5 Gaming Laptop Processing Aug 25, 2024 Track Order More
Reports 333333333 Multiple Items (2) Processing Aug 25, 2024 Track Order More
444444444 Alienware m15 Ryzen™ Edition R5 Gaming Laptop Processing Aug 25, 2024 Track Order More
Account Settings
555555555 Alienware m15 Ryzen™ Edition R5 Gaming Laptop Processing Aug 30, 2024 Track Order More
Commercial Partner 666666666 Alienware m15 Ryzen™ Edition R5 Gaming Laptop Processing Aug 30, 2024 Track Order More
Profile
777777777 Multiple Items (3) Processing Aug 30, 2024 Track Order More
888888888 Alienware m15 Ryzen™ Edition R5 Gaming Laptop Processing Aug 30, 2024 Track Order More
Manage Dell Partners
999999999 Alienware m15 Ryzen™ Edition R5 Gaming Laptop Processing Aug 30, 2024 Track Order More
Channel Partner Profile 123456789 Inspiron 24 All-In-One Laptop Shipped Jul 25, 2024 Track Order More
111111111 Inspiron 24 All-In-One Laptop Shipped Jul 25, 2024 Track Order More
Bulk Warranty Purchase
222222222 Inspiron 24 All-In-One Laptop Shipped Jul 25, 2024 Track Order More
Early Access Program 333333333 Multiple Items (2) Shipped Jul 25, 2024 Track Order More
444444444 Inspiron 24 All-In-One Laptop Shipped Jul 25, 2024 Track Order More
555555555 Inspiron 24 All-In-One Laptop Shipped Jul 30, 2024 Track Order More
666666666 Inspiron 24 All-In-One Laptop Delivered Jul 30, 2024 Track Order More
777777777 Multiple Items (3) Delivered Jul 30, 2024 Track Order More
888888888 Inspiron 24 All-In-One Laptop Delivered Jul 30, 2024 Track Order More
999999999 Inspiron 24 All-In-One Laptop Delivered Jul 30, 2024 Track Order More
Exchange Items
Account: Morgan Stanley Global Portal RC 748499
Select items to exchange Reason for exchange Pickup and delivery details Packing details Review and submit
Alienware Wireless Gaming Mouse - AW610M - Dark Side Of The Moon View 100 100 0
View Exchange Items (1000) Cancel Save and Add More Save and Continue
Order Details
Dell Purchase ID: 2023123456789 Order Number: 123456789
Alienware Mechanical Gaming Monitor AW410K + Dual Mode RGB 5 $800.00 $4,000.00
Curved Display: AW610M
Open Item Discount
Alienware Mechanical Gaming Monitor AW410K + Dual Mode RGB 5 $800.00 $4,000.00
Curved Display: AW610M
Shipping $100.00
Tax $50.00
Discount/Coupons
The available discounts/coupons are applied on your total purchase with DPID: 2022123456789
The displayed dates are based on GMT time zone and may vary by one day based on your time zone.
Payment Details
The displayed payment details are for your total purchase in reference to your Dell Purchase ID: 2023123456789.
To chec , extend or renew warranty on any product please use Service Tag lin .
k k
Express
Serial Windows
Dell Mobile Wireless Gaming Mouse MS360 SHS765SKS 362983723723948 ---- ----
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Company Name Inc. Access Group: Administrator Role: SiteAdmin Switch to Another Premier Account About Access Roles
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Purchase History Export Records
Software &
Subscriptions
PO Number Dell Purchase ID Order Number Order Status
Manage User
Access Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces
Invoices
Purchase Date PO Number Dell Purchase ID Location Order Total
Commercial Partner Overview Invoices Packing Slip Exchange Items Purchase Order Details
Profile
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Company Name Inc. Access Group: Administrator Role: SiteAdmin Switch to Another Premier Account About Access Roles
Dell Support
Purchase History Export Records
Software &
Your export has started. Your zip file will be available in your browser downloads folder as soon as it’s ready.
Subscriptions
Manage User
Access PO Number Dell Purchase ID Order Number Order Status
Orders
Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces
Invoices
Showing 1 to 25 of 500 purchases in last 9 0 Days
Quotes
Purchase Date PO Number Dell Purchase ID Location Order Total
Owned Devices
Apr 22, 2024
22, 2 24 P122345
456789
89 54
54 188789525
895253 United States $12345.67
Profile
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Apr 8, 2024
8, 2 24 P122345
456789
89 15513658485
584856 United States $12345.67
Apr 8, 2024
8, 2 24 P122345
456789
89 15513658485
584856 Canada $12345.67
Apr 8, 2024
8, 2 24 P122345
456789
89 15513658485
584856 United States $12345.67
Apr 8, 2024
8, 2 24 P122345
456789
89 15513658485
584856 Canada $12345.67
Apr 8, 2024
8, 2 24 P122345
456789
89 15513658485
584856 United States $12345.67
Company Name Inc. Access Group: Administrator Role: SiteAdmin Switch to Another Premier Account About Access Roles
Dell Support
Purchase History Export Records
Software &
Your export is complete. Your zip file is now available in your browser downloads folder.
Subscriptions
Manage User
Access PO Number Dell Purchase ID Order Number Order Status
Orders
Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces
Invoices
Showing 1 to 25 of 500 purchases in last 9 0 Days
Quotes
Purchase Date PO Number Dell Purchase ID Location Order Total
Owned Devices
Apr 22, 2024
22, 2 24 P122345
456789
89 54
54 188789525
895253 United States $12345.67
Profile
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Apr 8, 2024
8, 2 24 P122345
456789
89 15513658485
584856 United States $12345.67
Apr 8, 2024
8, 2 24 P122345
456789
89 15513658485
584856 Canada $12345.67
Apr 8, 2024
8, 2 24 P122345
456789
89 15513658485
584856 United States $12345.67
Apr 8, 2024
8, 2 24 P122345
456789
89 15513658485
584856 Canada $12345.67
Apr 8, 2024
8, 2 24 P122345
456789
89 15513658485
584856 United States $12345.67
Company Name Inc. Access Group: Administrator Role: SiteAdmin Switch to Another Premier Account About Access Roles
Dell Support
Purchase History Export Records
Software &
Subscriptions
PO Number Dell Purchase ID Order Number Order Status
Manage User
Access Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces
Invoices
Purchase Date PO Number Dell Purchase ID Location Order Total
Commercial Partner Overview Invoices Packing Slip Exchange Items Purchase Order Details
Profile
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Company Name Inc. Access Group: Administrator Role: SiteAdmin Switch to Another Premier Account About Access Roles
Dell Support
Purchase History View Downloads (1) Export Records
Confirm Export
Software &
Subscriptions You are about to download a large file that exceeds
PO Number Dell dPurchase
2,000 recor s. It makeIDtake a few minutes to complete
Ord. er Number Order Status
Confirm download?
Manage User
Access Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces
Cancel Yes, download
Invoices
Purchase Date PO Number Dell Purchase ID Location Order Total
Commercial Partner Overview Invoices Packing Slip Exchange Items Purchase Order Details
Profile
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Company Name Inc. Access Group: Administrator Role: SiteAdmin Switch to Another Premier Account About Access Roles
Dell Support
Purchase History View Downloads (1) Export Records
Software &
Your export has started. Your zip file will be available in your browser downloads folder as soon as it’s ready.
Subscriptions
Manage User
Access PO Number Dell Purchase ID Order Number Order Status
Orders
Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces
Invoices
Showing 1 to 25 of 500 purchases in last 90 Days
Quotes
Purchase Date PO Number Dell Purchase ID Location Order Total
Owned Devices
Apr 22, 2024 P123456789 54187895253 United States $12345.67
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Company Name Inc. Access Group: Administrator Role: SiteAdmin Switch to Another Premier Account About Access Roles
Dell Support
Purchase History View Downloads (1) Export Records
Software &
Your export is complete. Your zip file is now available in your browser downloads folder.
Subscriptions
Manage User
Access PO Number Dell Purchase ID Order Number Order Status
Orders
Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces
Invoices
Showing 1 to 25 of 500 purchases in last 90 Days
Quotes
Purchase Date PO Number Dell Purchase ID Location Order Total
Owned Devices
Apr 22, 2024 P123456789 54187895253 United States $12345.67
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Company Name Inc. Access Group: Administrator Role: SiteAdmin Switch to Another Premier Account About Access Roles
Dell Support
Purchase History Export Records
Software &
Subscriptions
PO Number Dell Purchase ID Order Number Order Status
Manage User
Access Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces
Invoices To view orders older than XX-XX-XXXX, please visit old experience.
Quotes
Purchase Date PO Number Dell Purchase ID Location Order Total
Owned Devices
Apr 22, 2024 P123456789 54187895253 United States $12345.67
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Company Name Inc. Access Group: Administrator Role: SiteAdmin Switch to Another Premier Account About Access Roles
Dell Support
Purchase History Export Records
Software &
Subscriptions
PO Number Dell Purchase ID Order Number Order Status
Manage User
Access Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces
Purchase History Showing 1 to 25 of 500 purchases in last 45 Days View purchases older than XX-XX-XXXX
Invoices
Purchase Date PO Number Dell Purchase ID Location Order Total
Commercial Partner Overview Invoices Packing Slip Exchange Items Purchase Order Details
Profile
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Company Name Inc. Access Group: Administrator Role: SiteAdmin Switch to Another Premier Account About Access Roles
Dell Support
Purchase History Export Records
Software &
Subscriptions
PO Number Dell Purchase ID Order Number Order Status
Manage User
Access Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces Enter up to 100 values divide by spaces
Invoices
Purchase Date PO Number Dell Purchase ID Location Order Total
Commercial Partner Overview Invoices Packing Slip Exchange Items Purchase Order Details
Profile
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706
Delivery Address: 5498 Bull Creek Dr, Unit 1204 B, Austin, TX 78706