Service Description

SNMP Monitoring Optimization

1. Introduction
Contents
This Services Description document (“SDD”) describes Simple Network Management
1. Introduction . . . . . . . . . . . . . . . . . 1 Protocol (SNMP) Monitoring Optimization Service (“services”) delivered by Juniper Networks
to a Juniper Care Plus customer or Juniper Service Specialist (“customer”). Juniper Networks
2. Eligibility and Purchasing . . . . 1
SNMP Monitoring Optimization Services provide an in-depth audit of the customer’s

3. Service Features and SNMP setup for Juniper Networks® Junos operating system-based devices and offer

Deliverable Description . . . . . . 1 recommendations for achieving optimal configuration.

4. Customer Responsibilities . . 2
2. Eligibility and Purchasing
Services are available only to end users who hold a valid Juniper Care Plus contract, or
5. Availability . . . . . . . . . . . . . . . . . . 2 to Juniper Operate Specialists who hold a valid Advanced Partner Support or Advanced
Customer Support contract. Services may be purchased using consulting credits; four (4)
6. Scope . . . . . . . . . . . . . . . . . . . . . . 2 consulting credits are required for service delivery.

7. Glossary . . . . . . . . . . . . . . . . . . . . 2 3. Service Features and Deliverables Description

As Juniper Networks will provide the customer with the following:
3.1. A study of current tools used for network management, with a focus on ensuring
the SNMP configuration is current and optimal.
3.2. A gap analysis of SNMP polling, with a focus on ensuring the configuration
matches the software version and is optimal for the customer’s mission.
3.3. A defined process that will help the customer respond effectively to SNMP
messages.
3.5. Assurance that the proposed SNMP traps and polling do not hit a known Problem
Request (PR) for the Junos OS version running on the customer network.
3.6. The elements listed above will be captured in a report that features the following
format:
• Summary
• Review of current collection and support structure, with a focus on SNMP traps
needed to support this
• Gap analysis of SNMP traps and polling against the customer’s Junos OS
version
• MS Excel table listing proposed SNMP traps and polling
• Recommendations for response methodology
• Device list

1
SNMP Monitoring Optimization Service Description

The conclusions and recommendations from this report will be 5. Availability

based on the customer’s network and will not require a manual
5.1. Services are available in EMEA only.
review of tools such as Pathfinder and Knowledge Base.
5.2. Services will be delivered between the hours of 9 a.m.
3.7. Juniper is available to review the report with the
and 5 p.m. local time, Monday through Friday, excluding
customer, clarifying the recommendations and benefits,
Juniper Networks observed holidays.
provided the customer submits a written request within
5.3. Services will be delivered remotely from an authorized
10 days of the report’s delivery.
Juniper Networks location unless specified otherwise.
4. Customer Responsibilities Customer understands and agrees that Juniper may, in
Juniper’s obligation to provide applicable services is conditional its sole discretion, subcontract the performance of part
upon the customer meeting the following conditions: of the service.

4.1. Service will be for Junos OS-based devices (Juniper 5.4. SNMP monitoring reports are available in English only.
Networks MX Series 3D Universal Edge Routers, T Series
6. Scope
Core Routers, SRX Series Services Gateways, and EX
6.1. The services require four (4) consulting credits if
Series Ethernet Switches). To allow delivery of the
redeemed using the AS Credits purchased by the
report, the customer must provide the supporting ASCE
customer.
Team Member with the following command outputs
from customer’s routers: 6.2. Unit price for this service is limited to one SNMP
Monitoring Optimization Report.
1. SNMP MIBs being monitored, both for traps and
polling 6.3. SNMP Monitoring Optimization Services deliverables
are based on the network profile information
2. Configuration outputs: one device output per set of
provided by the customer. The scope of services
devices with similar configurations
may be impacted if the required information and
I. show version | no-more
documentation are not provided completely and in a
II. show configuration | except SECRET | display timely fashion.
set | no-more
6.4. Implementation of recommendations and guidance
III. show configuration | except SECRET | display are not included in the scope of the services.
inheritance | no-more Implementation of recommendations and guidance are
IV. show chassis hardware detail | no-more at the customer’s discretion.
V. show chassis hardware detail | display xml | no-
7. Glossary
more
• ASCE: Juniper Advanced Services Consulting Engineer
VI. show security alg status (only for SRX Series)
• Simple Network Management Protocol (SNMP): An Internet

The provision of services also assumes that the customer will: standard protocol for collecting and organizing information
about managed devices on IP networks and for modifying that
4.2. Review all data and highlight any sensitive data such as
information to change device behavior.
IP addresses
• Polling: An SNMP request made by an SNMP manager to an
4.3. Provide hardware and software inventory along with
SNMP supported device; the device will respond to the request
configuration data as and when requested by Juniper
with data about the device.
to enable delivery of the service deliverables in this
• Trap: Alert messages sent from a remote SNMP-supported
offering
device to a central SNMP manager.
4.4. Provide a primary and backup technical contact
who will be responsible for providing the network
information required for the services deliverables in this
offering
4.5. Participate in ongoing communications with Juniper’s
primary contact(s) who will help in the delivery of the
service deliverables in this offering
4.6. (Optional) Initiate a follow-up meeting with Juniper
within 10 days of service completion

2
SNMP Monitoring Optimization Service Description

About Juniper Networks

Juniper Networks challenges the status quo with products,
solutions and services that transform the economics of
networking. Our team co-innovates with customers and partners
to deliver automated, scalable and secure networks with agility,
performance and value. Additional information can be found at
Juniper Networks or connect with Juniper on Twitter and Facebook.

Corporate and Sales Headquarters APAC and EMEA Headquarters

Juniper Networks, Inc. Juniper Networks International B.V.
1133 Innovation Way Boeing Avenue 240
Sunnyvale, CA 94089 USA 1119 PZ Schiphol-Rijk
Phone: 888.JUNIPER (888.586.4737) Amsterdam, The Netherlands
or +1.408.745.2000 Phone: +31.0.207.125.700
Fax: +1.408.745.2100 Fax: +31.0.207.125.701
www.juniper.net

Copyright 2015 Juniper Networks, Inc. All rights reserved. Juniper Networks, the Juniper Networks logo, Junos
and QFabric are registered trademarks of Juniper Networks, Inc. in the United States and other countries.
All other trademarks, service marks, registered marks, or registered service marks are the property of their
respective owners. Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper
Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.

9060148-001-EN Feb 2018