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Zahid Ali

This document contains a resume for Zahid Ali. It summarizes his career objective, professional experience working as an application support engineer and system engineer, education including a master's degree in computer science, professional qualifications like MCTS and CCNA, and personal details. His experience includes providing technical support, software and hardware installation, troubleshooting networks and applications, and maintaining systems for banks.

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Asad Naqvi
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105 views2 pages

Zahid Ali

This document contains a resume for Zahid Ali. It summarizes his career objective, professional experience working as an application support engineer and system engineer, education including a master's degree in computer science, professional qualifications like MCTS and CCNA, and personal details. His experience includes providing technical support, software and hardware installation, troubleshooting networks and applications, and maintaining systems for banks.

Uploaded by

Asad Naqvi
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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a Q atme

ZAHID ALI
Cell: 0333-3844946 [email protected] Plot No 65-W Block 6 P.E.C.H.S Karachi. CAREER OBJECTIVE:
To achieve a position and apply my knowledge to deliver competence in order to ensure growth of the organization and seek grooming and improvement in my capabilities to face growing organization business challenges.

Advance Skills & Knowledge Areas:


Technical support & customer support Windows XP/Vista/Windows7 Software / Hardware installation & troubleshooting Various Applications / System MS office Suite WANS / LANS

PROFESSIONAL EXPERIENCE: Application Support Engineer (Inbox Business Technologies)


Assign to Standard Chartered Bank Pakistan Ltd. From 1st October 2010 to continue

Job Responsibilities:
Resolving technical issues associated to ATM/CDM/CPM terminals and channels application and other monitoring application like I-Cam, I-Journal, Insight. Keeping track on health check of ATM/CDM/CPM machines and all application servers and make them up to date with Antivirus and Windows security patches and maintaining smooth infrastructure operations. End to end coordination for CPM deployments all over Pakistan along with its complete technology infrastructure deployment and maintenance. Arrangement of weekly/monthly meetings with technology vendors and manage their follow up trackers. Providing Support of IT hardware, Software and Infrastructure. Troubleshooting & Support of Windows XP & MS Outlook on Dell Hardware at all levels. First, Second & Third Line Support (Software, Hardware and Networks). Hardware installation, testing, cleaning, troubleshooting, repair and maintenance. System check-ups, on-site computer setup, tune-ups, assessment and diagnostics. Optimum trouble-shooting and problem solving abilities developed. Ensuring the appropriate level of antivirus protection. Managing each client running on network over SCCM. Ensuring the maximum support to end users. Handled the tasks of reviewing user calls. Coordination with technology vendors for day to day operations and routine up gradation projects on ATMs, /CDMs/CPMs terminals and all related applications.

System Engineer (Gerrys Soft Logic)


Assign to Standard Chartered Bank Pakistan Ltd. From August 2009 to September 2010

Job Responsibilities: Working as Systems Support Engineer providing application and network support in the Main IT Head
Office, Operation Building as well as in Branches, Major Support on java based application (EBBS) design for STANDARD CHARTERED BANK for the transactions, enquiries, authentications, information of customers and Bank Data Configuring, troubleshooting, and resolving problems in windows XP, windows 2000 Professional at client side and Server side. Technical support of Client OS of windows XP, 2000 pro, and OS and there installation through Ghost Cast Server, and deployment of software on client machines through Radia Server

Provide technical assistance remotely to branch users and support engineers at branches. Maintains and manage desktops, Printers, Scanners, and laptops. Installation and configuration of variety of drivers and adapter of Different Network Printers and Network Scanners, Laptops, Desktops, Networking hard wares. Configuration and troubleshooting Microsoft outlook at client side. Systems inventory Maintenance. Update systems data with current location & users information.

Observer (Pakistan Meteorological Department) From 20th February 2006 to 3rd June 2008 Job Responsibilities:
Update systems accord hardware and software and input data. Checked Air pressure record in aero logical Department. Handle all the software installation and hardware troubleshooting.

ACADEMICS QUALIFICATION:
Master Of Computer Science (2008) From: University of Karachi. Bachelor Of Computer Science (2007) From: Indus Institute of Higher Education.

PROFESSIONAL QUALIFICATION:
MCTS Microsoft Certified Technology Specialist. (Managing & Maintaining a Microsoft Windows Server 2003 Environment) CCNA Cisco Certified Network Associate (From: CTTC)

SPECIAL SKILLS:
All Computer Related Skills. Target oriented and has potential to make critical decisions. Excellent communication skills. Have leadership qualities, excellent interpersonal and administration skills. A fast learner, able to understand new ideas and concepts quickly. Ambitious to learn and work. Result oriented adding value to the organization. Ability to conduct research and write reports. Ability to work in teams Ability to work under pressure and with tight deadlines.

EXTRA CURRICULAR ACTIVITIES:


IT Seminars/ workshops attended Internet Browsing Reading Books Playing cricket Fathers Name Date of Birth CNIC No Religion Nationality

PERSONAL DETAILS:
: : : : : Nisar Ahmed 24th January 1985 42401-9990263-5 Islam Pakistani

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