WE ARE

MOTOROLA
SOLUTIONS.

CAPABILITY STATEMENT
AUSTRALIA AND NEW ZEALAND
IN TRULY SAFER CITIES,
COMMUNITIES AND
BUSINESSES CAN THRIVE.
 ON ANY
GIVEN DAY,
EVERY
MOMENT
MATTERS TO
SOMEONE,
SOMEWHERE.
Motorola Solutions connects people through technology. Businesses and
government agencies around the world turn to us when they want to create
highly connected teams, who can access critical information in the moments
that matter.
From a manufacturing plant in New Zealand to a busy Queensland coal mine,
and from the small police station in outback Western Australia to the most
secure government offices in Australia, our products and solutions support
mobile transactions of all kinds, and ensure the safety of people everywhere.
You can rely on Motorola Solutions for expertise, services and solutions,
trusting our years of innovation and experience. By designing and
implementing our products and services after directly observing how they
perform in your specific industry, we can enhance your workplace experience
every day.

“Motorola Solutions’ system has reduced response times to

better than world standards for motorsports. It also provides
peace of mind for the competitors, because they can see that we
are good operators using modern technology … It’s fantastic to
be able to sit back and watch on the mapping screen, knowing
everyone is OK. The network and radio system has taken out a lot
of the risks – it has really revolutionised this event.”
Justin Hunt, director, Australasian Safari
 THIS IS WHY
WE’RE HERE,
AND WHY WE DO
WHAT WE DO.
THIS IS OUR
PURPOSE.
“On the motorcycle I’m a single responder, this [radio] “It is anticipated that there will be from 200 up to 700
is the only communication I’ve got with anybody users in peak construction periods. There is a very
within the service. If I’ve got a regular ambulance high satisfaction rate from the users and actually
coming to the scene, I need to relay the information we have had no complaints. It is a very efficient
to them quickly and accurately. And minutes literally communications system with excellent performance
count. The last job I did was a cardiac arrest in the and exceptional reliability.”
middle of the city. We were there in a couple of Sylvain Picard, systems and automation manager,
minutes, and I relayed the information for the other Koniambo Nickel Mine Project – MINERALS & ENERGY
cars coming to the proper location. So the minutes
that we take to get there literally make a difference. “The integrated sat nav system is benefitting clinical
If this radio doesn’t work, I’ve got no communication outcomes for Ambulance Victoria, particularly
with anybody else within the service. This is crucial to where time is of essence. The quicker that we can
what I do.” get there, the quicker we can defibrillate the patient
C
 olin Straney, intensive care paramedic, Ambulance and provide advanced life support, then the better
Service of NSW – PUBLIC SAFETY the outcome for the patient … The benefits to our
end-users from Ambulance Victoria bringing in a
“With Motorola being the market leader, or what I satellite navigation solution are around making sure
considered to be the market leader, we didn’t need that we get to patients as quickly as possible, we
to look any further…It’s improved our customer get to hospital as quickly as possible and we have
service tenfold. It’s just so much better than before.” ambulances available for when patients need them.”
G
 arry Cupitt, director, Gold Coast Freight – Brett Drummond, acting group manager, Ambulance
TRANSPORT & LOGISTICS Victoria – PUBLIC SAFETY

“Businesses these days are heavily reliant on “This is a high reliability organisation where failure
communications, and our business is probably more can be catastrophic. Safety is critical, it’s inherent
reliant than most … The best benefit from a business in everything we do … We treat radios as personal
perspective is that the new system has removed protection equipment (PPE), so they must be
any risk due to a lack of communication that might intrinsically safe. We needed the green stamp to
arise if there is an incident. While it doesn’t prevent make sure all staff – managers, drivers, control
the incident from occurring, it means we’ve put centre, contractors – have something reliable,
measures in place to address them – measures that operating on a reliable system.”
weren’t there before.” Kerran Deihl, terminal operations manager, New Zealand
Oil Services Ltd – OIL & GAS
M
 argaret Munro, general manager, Earth & Sky–
TOURISM
OUR CUSTOMER FOCUS
For more than 45 years in Australia and 35 in New Zealand, we have partnered with our customers to
achieve their goals.
Our customers include some of the largest and most respected government and public safety
agencies, retailers, mining companies, educational institutions and other leading organisations
worldwide. The organisations that trust Motorola Solutions for their products and services include:

• Ambulance Service of NSW • Koniambo Nickel Mine • Government of South Australia

• Ambulance Victoria Project • University of Canberra
“My role on product
• Brisbane City Council • QGC • Vale New Caledonia development groups
• Queensland Government
• Crown Melbourne Ltd • Victorian Government means Australia and
• Emergency Services • Mackay Sugar • Western Australia Police New Zealand input
Telecommunications • New Zealand Oil Services Ltd into new products and
Authority (ESTA) features.”
Adam Polak, product
operations – Asia Pacific &
OUR COMMITMENT TO QUALITY Middle East, joined 1980
Motorola Solutions is committed to the highest governance standards and ensuring that every
product, network or application we provide to our customers meets stringent measures for quality and
consistency.
We constantly strive to conform with the following quality methods, standards and certifications:
• ISO9001: standards relating • ITIL principles: for IT service • Deming Model: a continuous
to quality management management quality improvement model “Motorola Solutions
systems • Digital Six Sigma: a process • Sarbanes-Oxley legislation: has achieved 23
• ISO27001: for management in which 99.99966 per cent of principles of governance and successive years of
of information security and products are statistically free accountability ISO9001 certification,
privacy of defects which in itself is a
• AS4801: workplace health challenge, given
and safety compliance that companies are
continually assessed
for proof of compliance.
It demonstrates our
OUR GLOBAL PRESENCE AND SCALE focus on continuous
Our customers benefit from our access to a wealth of expertise and experience, with manufacturing, improvement, which
sales and administrative facilities in dozens of locations worldwide: is ingrained in the
• 4,300 Motorola and partner • 220 professional services • 2,800 global network sites business.“
integration resources consultants • 75 repair centres Michael Martin, service
• 3,200 Motorola and partner • 3.5 million devices managed • 16 solution support centres design and development
support representatives and supported manager, joined 1987
• 380 certified project • 5,000 development engineers
management professionals
Moreover, we make our presence felt on the global stage. Australian staff members hold positions
on a variety of product development groups, ensuring our local customers have a voice in technology
development and support. We participate in Motorola Solutions’ Product Advisory Councils, where we
have a direct vote on all research and development (R&D) decisions, as well as Lifecycle Management
Teams, which look strategically at product management.
Motorola Solutions is a very active member of the DMR Association, contributing to the development
and promotion of the standard since day one. We have chaired the association for several years, as
well as contributing pro bono intellectual property and working on initial interoperability testing.
WHAT WE DO

Motorola Solutions provides mission-critical communication infrastructure, devices, software, and services for government, public
safety and commercial customers globally. Within Australia, New Zealand and and internationally, Motorola Solutions is a major
supplier of communications services and technology to governments, emergency services organisations, mining and energy industries,
manufacturing sectors, transportation, tourism, telecommunications carriers and telecommunications service providers.
This is how we help some of our customers:

QGC’s liquefied natural gas project in southern

Queensland has the assurance of Motorola We have offices in these locations offering comprehensive
services across Australia, New Zealand and Asia-Pacific.
Solutions’ network operations management
and support.

Managed services for the

network and TETRA radios at
mining company Vale in New
Caledonia.

New Zealand Oil Services Ltd

uses intrinsically-safe radios so
staff can communicate safely
and reliably.

The largest fully integrated

digital radio network in
Australia supports Western
Australia Government’s
emergency services with a
state-wide shared radio
network. Victorian Government’s voice and data networks
provide mission-critical communications for police, The Connect Plus
ambulance and fire services across the greater network revolutionises
Melbourne metropolitan region. communications for fleet
company Wentworth
Carrying.

Motorola Solutions works in partnership to help improve the way you work and communicate. We do that by applying our strong heritage
of innovation and thorough understanding of your industry. By continuously challenging ourselves, we ensure our technology never stops
helping achieve greater benefits and efficiency for our customers.
WE CAN HELP YOU Key Products
Motorola Solutions delivers reliable communications strategies that keep your teams mobile and Two-way Radios
connected regardless of device or technology. By simplifying your technology needs, you can focus on
Business Applications
achieving the outcomes which are important to you. Specifically, this is how.
Public Safety Applications
• Design technology solutions with consultancy and visioning services to support your team needs
Radio Networks
today, and anticipate industry shifts so you always stay current with technology.
Integrated Command &
• Keep your networks “always on” with managed services so you stay connected. Control
• Roam across private radio and broadband networks, and enterprise systems to expand your reach Intelligence Led Public
to voice and data applications and critical information. This includes land mobile radio (LMR), public Safety
safety LTE, 3G, 4G, Wi-Fi and hybrid approaches. Public Safety LTE
• Optimise your workflow by tapping into information from multiple sources, in the best format for Smart LTE Devices (LEX)
your role.
SCADA Systems
• Integrate your choice of devices and applications for greater flexibility without compromising Work Group Communications
security or performance.
• Share information safely by securing your devices, applications and networks.
• Capture and unite data — whether you are using two-way radios, smart phones, tablets, laptops,
wearables, cameras, sensors, alarms or anything else — to draw intelligence for real-time Key Services
operational insight. Managed Services
• Monitor and manage a range of devices and technologies including non-Motorola products, because Network & Application
we understand that today’s workplaces require a mix of technologies for the best outcome. Assessments
System Implementation
• Make it easy to scale your use of devices and applications with affordable cloud-based
subscriptions. Asset Management
• Maintain constant visibility of the performance of your network, devices, security and applications Network Management
via a single management portal so you always know what is happening. Lifecycle Services
• Protect and support your workforce with command and control services. Preventive Maintenance &
Repair
• Assure 24/7 delivery of your team’s communications via outcome based support and service level
agreements, including help desk services. Technical Support
Service from the Start

Network Operations Control Centre (NOCC) Innovation Centre

The Motorola Solutions NOCC is the critical backbone for Our Innovation Centre, based in Melbourne, is where our
monitoring and management of emergency services and other customers and partners can interact with technology and
organisations which depend on 24/7 “always on” service. solutions to stimulate collaboration, innovation and discovery.
WE ARE INNOVATIVE
WE ARE PASSIONATE
WE ARE DRIVEN
WE ARE ACCOUNTABLE
WE ARE PARTNERS

OUR VALUES OUR VALUES ARE

THE PRINCIPLES
THAT GOVERN
HOW WE
BEHAVE AS AN
ORGANISATION
AND MAKE
DECISIONS.
THEY
REPRESENT THE
FUNDAMENTAL
BELIEFS THAT
WE ALL SHARE
AND ARE
BUILT ON OUR
FOUNDATION OF
UNWAVERING
COMMITMENT
TO INTEGRITY
AND DOING
BUSINESS THE
RIGHT WAY.
 OUR PEOPLE
Our customers can access a level of professional expertise that “I have enjoyed the
stems from 85 plus years’ heritage, including more than 45 years in flexibility of working
Australia and 35 years in New Zealand.
with different people
Motorola Solutions gives you direct access to the most while on the graduate
comprehensive network of communications engineers and support program. I am also
staff within the global telecommunications industry. We understand pleased that Motorola
the real-world challenges you face, and our work always starts with
Solutions is making
developing a deep understanding of your environment.
a conscious effort
to encourage young
OUR CHANNEL PARTNERS women like me
in engineering/IT
Across Australia, New Zealand and the Pacific Islands, Motorola
Solutions partners with more than 65 specialists. Many of these
careers. For example,
partners have been with us for more than 25 years. discussions at our
Women’s Business
We demand high standards from our partners, whom are vetted
Council also help to
through stringent processes. To be a Motorola Solutions partner, an
organisation must demonstrate excellent technical capabilities, sales identify where we can
resources, financial capability, a strong internet presence and sound do more.”
back-end system. We also align with the principles of Sarbanes- Vaishaka Dwarakanath,
Oxley legislation in terms of governance and accountability. engineer, joined 2013
Under our channel partner program, PartnerEmpower, each partner
must meet certain criteria to continue as an authorised Motorola
Solutions dealer.

Motorola Solutions has expertise in these industries:

Government & Public Safety Retail Hospitality Manufacturing & Supply Chain

Minerals & Energy Healthcare Education Transportation & Logistics

 CORPORATE
RESPONSIBILITY
ENVIRONMENTAL SUSTAINABILITY
Motorola Solutions is committed to being part of Our environmental performance is rated as best-
“Our corporate social the solution to climate change, and we also work in-class by respected independent monitors.
responsibility program with you to reduce your company footprint, by: In 2014 alone, Motorola Solutions achieved
is very rewarding. • designing products to use less energy, contain listings ranked in the following: Corporate Dow
The mark of a truly environmentally-preferred materials and are Jones Sustainability Index, Carbon Disclosure
successful company is highly recyclable; Project: Standard & Poor’s 500 Climate
its involvement in the Disclosure Leadership Index, Newsweek’s
• setting targets to reduce emissions and waste
America’s Greenest Companies, CR Magazine
broader community as from our operations;
100 Best Corporate Citizens List, Fortune
a responsible citizen. • involvement in voluntary climate change World’s Most Admired Companies List and
I am proud to be part programmes that promote awareness and Global 100 Index of World’s Most Sustainable
of Motorola Solutions’ transparency; and Companies.
contribution, whether • our end-of-life recycling program (ECOMOTO
Takeback) covering two-way radios and other We are strongly committed to improving social
it’s recycling, disaster and environmental conditions in our supply
electronic waste, dismantled at our accredited
relief, volunteering, or chain, and we expect our suppliers to act fairly
– and regularly audited – recycling facilities.
supporting emergency and responsibly as well.
services communities.”
M
 ichael Martin, service
design and development AN UNWAVERING APPROACH TO HEALTH AND SAFETY
manager, joined 1987 Motorola Solutions demonstrably maintains a Our day-to-day practices include:
strong commitment to occupational health and • Regular hazard reporting, audit and workplace
safety for all employees, contractors, suppliers inspections at all sites
and customers, and provides safe workplaces • Formally electing health and safety
and systems of work at all times. representatives
Motorola Solutions complies with all relevant • Conducting regular OH&S committee
legislation in relation to National Occupational meetings
“In supplying essential Health and Safety Acts, including compliance • Providing regular annual training for all
communications with regulations, standards (such as AS4801), employees on OH&S related issues and topics
equipment and and codes of practices as applicable.
• Provision of an online OH&S information
the outstanding portal available to all staff
fundraising achieved
by staff, Motorola
has contributed to
COMMUNITY INVESTMENT
Motorola Solutions Foundation is the charitable Oxfam Trailwalker, raising more than $27,000
Oxfam providing
and philanthropic arm of Motorola Solutions, in 2014, and we supply communications
lasting solutions in focusing on public safety, disaster relief, equipment for the event. In addition, our
the communities employee programs and education. We are also graduate program takes in a number of graduate
we support. This committed to disaster prevention by sponsoring engineers at the beginning of their careers,
is something that the education of emergency services. In guiding them through their first experience in
Motorola should be Australia, our teams participate in the gruelling the workplace.
very proud of.”
A
 ndy Mein, national STRINGENT ETHICS STANDARDS
Trailwalker manager,
Motorola Solutions has a long history of organisation, annual International Ethics Day
Oxfam Australia.
stringent ethics standards with biannual activities and a policy of zero tolerance, all of
compulsory ethics training for all staff, a which are reflected in our Code of Business
confidential reporting service (EthicsLine), Conduct. This strong adherence to ethics is
a Business Conduct Champion within the expected throughout our supply chain as well.
OUR HISTORY:
MOMENTS THAT DEFINE US
First established in Chicago, USA, by brothers Paul and Joseph Galvin, Motorola Solutions started life as
the Galvin Manufacturing Corporation in 1928. In 1930, Paul Galvin named one of the first commercially
successful car radios the ‘Motorola’ by linking ‘motor’ (for motorcar) with ‘ola’ (which implied sound).
The Motorola brand was born, and 25 years later the Australian chapter of the story begins in Sydney,
followed by New Zealand in 1978.

1955 Motorola licenses a company in Sydney to 2004 Motorola signs a deal to design, build and manage
manufacture its television and radio equipment. the Metropolitan Mobile Radio (MMR) network
for Victorian emergency services. In following
1968 The Sydney company is incorporated and supplies the
years, we deliver other whole-of-government
Australian Post Master General’s department paging
networks, such as the NSW Government Radio
system.
Network (2009), South Australian Government
1975 A sales office opens in Adelaide. Radio Network (2010), and the network for
Western Australia’s emergency services radio
1976 Australia completes its first end-to-end production communications (2012).
of radios, and employees reach 100.
2006 A Motorola P25 digital wireless network provides
1978 The number of Australian employees reaches 200. communications and emergency services for the
1978 Motorola opens a sales office in New Zealand Commonwealth Games in Melbourne.
serving the growing communications market. 2006 Motorola acquires Symbol.
1982 A significant milestone is reached when the company 2011 Motorola Solutions separates from Motorola
goes from making radios according to US designs to Mobility to focus solely on government and
Australian engineers designing and building radios and enterprise segments of the market.
equipment from the ground up, enabling designs to meet
Australian needs. 2012 The Victorian Government emergency services contract
(MMR) is extended for four years.
1985 Motorola becomes official radio communications supplier
for the Australian Grand Prix in Adelaide – the first of 2012 Motorola Solutions’ Innovation Centre opens at our
many years. Melbourne headquarters.
1986 The first fully Australian designed radio, SYNTRX, 2013 Motorola Solutions, as the key contractor to Telstra,
begins production and wins the Australian Design is selected to design, build, operate and maintain
Award. Queensland’s Government Wireless Network (GWN),
ahead of the G20 Summit meetings in Cairns (September
1988 Motorola has over 400 employees in Australia with sales 2014) and Brisbane (November 2014).
of $80 million nationally.
2014 The Network Operations Control Centre (NOCC) marks
1988 Motorola New Zealand signs a contract with Telecom. In its 10th year, while MMR celebrates a decade since the
the same year it holds the biggest cellular market share in initial pilot.
New Zealand.
2014 Zebra Technologies acquires Motorola Solutions’
1989 The Perth office opens. enterprise business.
2000 The Olympics are held in Sydney, and Motorola supplies a 2014 Motorola Solutions signs a memorandum of
substantial amount of the communications equipment. understanding with Telstra to further develop public
2003 The Victorian Government chooses Motorola to provide safety broadband solutions.
an integrated public safety Mobile Data Network (MDN), 2015 We continued extension and transformation of the
which allows the state’s public safety agencies to share Victorian Metropolitan Data Network (MDN) as a
information and communicate more effectively. managed service, enabling the service to stay at the
forefront of technology innovation.
WE INNOVATE
TO MOBILISE
AND
CONNECT
PEOPLE IN THE
MOMENTS THAT
MATTER.
THIS IS OUR PROMISE.
Motorola Solutions Australia Pty Limited
The information presented herein is to the best of our knowledge true and accurate. No warranty or guarantee expressed or implied is made regarding the capacity,
performance or suitability of any product. MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylised M Logo axre trademarks or registered trademarks of Motorola
Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2015 Motorola Solutions, Inc. All rights reserved.
BTB/MA735 07/15