Technical Manual – Thor

Trouble Shooting Manual

Thor

ORIGINAL INSTRUCTION

Code: Year: 2020 Rev.: 01

www.alfadispenser.com

EN TROUBLE SHOOTING 1
Technical Manual – Thor

8. TROUBLE SHOOTING

Error code Error detected Error description Resolution of the problem

Test failure means that the
program on the MAB board
1 TIMERMG_TEST_FAILED Timer operation test failure
has stopped working.
Restart the program
Check for the absence of
parameters in the case of
EEPROM_COLOR_CIRC_PARAM_CRC_ MAB replacement. Load the
2 Circuit parameter CRC fault
FAULT master/colorant circuit
parameters onto the new
MAB board
Check for the absence of
parameters in the case of
EEPROM_CALIB_CURVES_PARAM_CR Calibration curve parameter
3 MAB replacement. Load the
C_FAULT CRC fault
calibration parameters onto
the new MAB board
Check for the absence of
parameters in the case of
EEPROM_SLAVES_EN_PARAM_CRC_F
5 Slave configuration CRC fault MAB replacement. Load the
AULT
SLAVE configurations onto
the new MAB board
Check for the absence of
parameters in the case of
EEPROM_HUM_20_PARAM_CRC_FAUL Humidifier 2.0 parameter CRC
8 MAB replacement. Load
T fault
Humidifier 2.0 parameters
onto the new MAB board
Check for the absence of
parameters in the case of
EEPROM_CIRCUIT_PUMP_TYPES_CRC For each circuit type pump
9 MAB replacement. Load the
_FAULT CRC fault
types of pumps onto the new
MAB board
Machine operation Software
10 USER_INTERRUPT HALT has been pressed
interruption

Check the SCCB power

supply wiring and replace it
if damaged. Check the
"X" BASE slave
TIMEOUT_COM_MAB_ACT B“X”, where RS485 communication
11-18 communication time-out
“X” = 1..8 connector, and visually
(detected on the MAB side)
check the board hardware. If
damaged, replace the ”X”
BASE slave board

Check the SCCB power

supply wiring and replace it
if damaged. Check the
Slave “Y” COLORANT
TIMEOUT_COM_MAB_ACT C“Y”, where RS485 communication
19-34 communication time-out
“Y” = 1..16 connector, and visually
(detected on the MAB side)
check the board hardware. If
damaged, replace the ”Y”
COLORANT slave board

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 Technical Manual – Thor

Error code Error detected Error description Resolution of the problem

Check the SCCB power

supply wiring and replace it
if damaged. Check the
Slave AUTOCAP
RS485 communication
51 AUTOCAP_IDX communication time-out
connector, and visually
(detected on the MAB side)
check the board hardware. If
damaged, replace the
AUTOCAP slave board

Check the HUTBRD power

supply wiring and replace it
if damaged. Check the
Slave HUMIDIFIER
RS485 communication
53 HUMIDIFIER_IDX communication time-out
connector, and visually
(detected on the MAB side)
check the board hardware. If
damaged, replace the
HUMIDIFIER slave board

Verify the MMT power

supply wiring and replace it
if damaged. Check the
TINTING slave
RS485 communication
54 TIMEOUT_COM_MAB_ACT_TINTING communication time-out
connector, and visually
(detected on the MAB side)
check the board hardware. If
damaged, replace the
TINTING Slave board

Check MAB and MGB power

supply wiring and replace it
if damaged. Check the
MAB-MGB Communication
59 TIMEOUT_COM_MAB_MGB SERIAL communication
time-out
connectors, and visually
check the hardware of the 2
boards

Check the SCCB power

supply wiring and replace it
if damaged. Check the
"X" BASE slave
B”X”_BASE_TOUT_ERROR, where “X” = RS485 communication
61-68 communication time-out
1..8 connector, and visually
(detected on the SLAVE side)
check the board hardware. If
damaged, replace the ”X”
BASE slave board

Check the SCCB power

supply wiring and replace it
if damaged. Check the
Slave “Y” COLORANT
C”Y”_COLOR_TOUT_ERROR, where “Y” RS485 communication
69-82 communication time-out
= 1..16 connector, and visually
(detected on the SLAVE side)
check the board hardware. If
damaged, replace the ”Y”
COLORANT slave board

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Technical Manual – Thor

Error code Error detected Error description Resolution of the problem

Check the SCCB power
supply wiring and replace it
if damaged. Check the
AUTOCAP slave
RS485 communication
101 AUTOCAP_TOUT_ERROR communication time-out
connector, and visually
(detected on the SLAVE side)
check the board hardware. If
damaged, replace the
AUTOCAP slave board

Check the HUTBRD power

supply wiring and replace it
if damaged. Check the
HUMIDIFIER slave
RS485 communication
102 HUMIDIFIER_20_TOUT_ERROR communication time-out
connector, and visually
(detected on the SLAVE side)
check the board hardware. If
damaged, replace the
HUMIDIFIER slave board

Verify the MMT power

supply wiring and replace it
if damaged. Check the
TINTING slave
RS485 communication
103 TINTING_TOUT_ERROR communication time-out
connector, and visually
(detected on the SLAVE side)
check the board hardware. If
damaged, replace the
TINTING Slave board

The RESET process was

NOT completed within the
maximum set time. Check
201 RESET_TIMEOUT RESET process time-out
for a mechanical jam in the
dispenser and eliminate it if
possible

Dispensing did NOT start

within the maximum set
time. Check for a
202 TIMEOUT_SUPPLY_START Time-out at Dispensing start
mechanical jam in the
dispenser and eliminate it if
possible

Dispensing did not end

within the maximum set
time. The formula is too
203 TIMEOUT_SUPPLY_FAILED Dispensing duration time-out long, or check for a
mechanical jam in the
dispenser and eliminate it if
possible

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 Technical Manual – Thor

Error code Error detected Error description Resolution of the problem

Verify the cleanliness of the
mechanical parts and
sensors, and remove any
residues if necessary. Verify
the integrity of the motor and
replace it if deterioration is
encountered. If any
mechanical parts are
Loss of steps: deviation upon
damaged or jammed,
230 AUTOCAP_HOME_POS_ERROR the detection of slave
remove or change the
AUTOCAP HOME position
mechanical parts in
question.
Verify the electrical
connections and change
them if damaged. Check the
photocell sensors and
reposition them or change
them if damaged.
Verify the cleanliness and
positioning of the photocell
mounted on the ”X” BASE,
then clean or reattach the
sensor. Verify the integrity of
the “flag”, the pusher, the
B”X”_BASE_RESET_ERROR, where “X” = "X" BASE slave reset motor, and the connectors,
301-308
1..8 procedure duration time-out and replace the parts or the
entire unit if any mechanical
wear or damage is found. If
the communication is
present but an electronic
type problem remains,
replace the SCCB board.
Verify the cleanliness of the
mechanical parts and
sensors, and remove any
residues if necessary. Verify
the integrity of the motor and
replace it if deterioration is
encountered. If any
mechanical parts are
Loss of steps: deviation upon
damaged or jammed,
342 AUTOCAP_HOMING_ERROR the detection of slave
remove or change the
AUTOCAP HOME position
mechanical parts in
question.
Verify the electrical
connections and change
them if damaged. Check the
photocell sensors and
reposition them or change
them if damaged.
Verify the integrity of the
Tinting Pump reset procedure Pump motor, of connectors,
346 TINTING_PUMP_RESET_ERROR
duration time-out the connection on the MMT
board
Verify the integrity of the
Tinting Valve reset procedure Valve motor, of connectors,
347 TINTING_VALVE_RESET_ERROR
duration time-out the connection on the MMT
board

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Technical Manual – Thor

Error code Error detected Error description Resolution of the problem

Verify the integrity of the
Tinting Table reset procedure Table motor, of connectors,
348 TINTING_TABLE_RESET_ERROR
duration time-out the connection on the MMT
board
Check for consistency errors
between the tables and the
B”X”_DATA_SUPPLY_FAILED, where “X” circuit installed on the
351-358 Invalid table parameters
= 1..8 machine. Verify the proper
installation of the calibration
tables in the Machine menu.
Check for consistency errors
between the tables and the
C”X”_DATA_SUPPLY_FAILED, where “X” circuit installed on the
359-374 Invalid table parameters
= 1..16 machine. Verify the proper
installation of the calibration
tables in the Machine menu.
Check for consistency errors
In CONTINUOUS dispensing between the tables and the
B”X”_SUPPLY_CALC_ERROR, where “X” the Number of steps of the "X" circuit installed on the
401-408
= 1..8 BASE to carry out is NOT a machine. Verify the proper
multiple of a whole stroke installation of the calibration
tables in the Machine menu.

Check for consistency errors

In CONTINUOUS dispensing
between the tables and the
the Number of steps of the "X"
C”X”_SUPPLY_CALC_ERROR, where “X” circuit installed on the
409-424 COLORANT to carry out is
= 1..16 machine. Verify the proper
NOT a multiple of a whole
installation of the calibration
stroke
tables in the Machine menu.

DISABLED_REQUIRED_CIRCUIT_”X”_ER Load the Slave

"X" Slave must dispense but
451-475 ROR, where “X” = 0..24 configurations onto the new
is erroneously Disabled
MAB board.

Check the correct operation

B”X”_COLOR_HOME_POS_ERROR, Error in the HOMING of the photocell and the
501-508
where “X”=1..8 procedure of the "X" BASE correct movement of the "X"
BASE stepper
Verify the correct operation
Error in the HOMING of the 2 photocells and the
534 TINTING_VALVE_HOME_POS_ERROR
procedure of the Tinting Valve correct movement of the
stepper
Verify the correct operation
Error in the HOMING of the photocell, that there is
535 TINTING_TABLE_HOME_POS_ERROR procedure of the Tinting at least one flag on the table
Turning Table and the correct movement of
the stepper
B”X”_COLOR_HOME_BACK_ERROR, Loss of steps error in "X" Decrease the dispensing
551-558
where “X” = 1..8 BASE Dispensing speed
At the end of the movement
B”X”_COLOR_POS0_READ_LIGHT_ERR from HOME position to POS0 Check photocell and stepper
601-608
OR, where “X” = 1..8 the photocell is NOT engaged operation
in the "X" BASE

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 Technical Manual – Thor

Error code Error detected Error description Resolution of the problem

Tinting Pump Home photocell
NOT engaged at the end of
pump step movement, or
TINTING_PUMP_POS0_READ_LIGHT_E Check Home photocell and
633 never engaged within an
RROR Stepper operation
undefined time or number of
steps, or NOT engaged during
Tinting Table movement

No. 2 Valve photocells NOT

engaged during Tinting Table
TINTING_VALVE_POS0_READ_LIGHT_E movement or at the end of Verify operation of the 2
634
RROR Homing procedure, or photocells and stepper
CLOSED valve during
Dispensing

At the end of the dosing

B”X”_COLOR_END_STROKE_READ_DA Check photocell and stepper
651-658 stroke the photocell is
RK_ERROR, where “X” = 1..8 operation
engaged in "X" BASE

B_”X”_OVERCURRENT_ERROR, where "X" BASE stepper motor Check wirings, stepper

701-708
“X” = 1..8 overcurrent operation

Overcurrent on a Tinting Verify wirings and operation

TINTING_PUMP_OVERCURRENT_ERRO
733 Pump stepper motor driver of Pump L6482H driver on
R
jumper MMT board

Overcurrent on a Tinting Verify wirings and operation

TINTING_VALVE_OVERCURRENT_ERR
734 Valve stepper motor driver of Valve L6482H driver on
OR
jumper MMT board
Overcurrent on a Tinting Verify wirings and operation
TINTING_TABLE_OVERCURRENT_ERR
735 Table stepper motor driver of Table L6482H driver on
OR
jumper MMT board
Replace electronic board, if
B”X”_SOFTWARE_ERROR, where “X” = Logic error in the process
751-758 the problem persists request
1..8 statuses on "X" BASE
a Firmware update
Replace electronic board, if
C”X”_SOFTWARE_ERROR, where “X” = Logic error in the process
759-774 the problem persists request
1..16 statuses on "X" COLORANT
a Firmware update

Replace electronic board, if

Logic error in the process
791 AUTOCAP_SOFTWARE_ERROR the problem persists request
statuses on AUTOCAP
a Firmware update
Replace the MMT electronic
Logic error in the Tinting
board, if the problem
792 TINTING_PUMP_SOFTWARE_ERROR Pump process statuses
persists request a Tinting
(including the Valve)
Firmware update
Replace the MMT electronic
Logic error in the Tinting board, if the problem
793 TINTING_TABLE_SOFTWARE_ERROR
Table process statuses persists request a Tinting
Firmware update

B”X_COLOR_DRV_OVER_CURR_TEMP_ "X" BASE Stepper motor Check wirings, stepper

801-808
ERROR, where “X” = 1..8 overtemperature operation

AUTOCAP_DRV_OVER_CURR_TEMP_E AUTOCAP Stepper motor Check wirings, stepper

841
RR overtemperature operation

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Technical Manual – Thor

Error code Error detected Error description Resolution of the problem

B”X_COLOR_OPEN_LOAD_ERROR, Load missing in "X" BASE Check wirings, stepper
851-858
where “X” = 1..8 Stepper operation
Load missing in AUTOCAP Check wirings, stepper
891 AUTOCAP_OPEN_LOAD_ERR
Stepper operation
Refill Water in the tank. If
the problem persists, check
Insufficient Water level in
895 TOO_LOW_WATER_LEVEL connection of the level
Humidifier tank
sensor to the board that
manages it
Check the correctness of
parameters sent. The
Error in Humidifier 2.0 duration of Pump and
896 HUMIDIFIER_20_PARAM_ERROR
parameters reception Heater activation must
NEVER be greater than
Period
Check connection of T/H
Sensor housing board with
HUTBRD board.
Error in Temperature
898 TEMPERATURE_ERROR Check that T/H sensor is not
measurement
wet. If the problem persists,
replace the board and/or the
connection cable

Temperature on board the

899 TEMPERATURE_TOO_LOW Check Heater operation
machine too Low

Verify Tinting Table stepper

Timeout expired during Tinting motor wirings, the Table
TINTING_TIMEOUT_TABLE_MOVE_ERR
907 Table Homing, or in characteristic parameters
OR
positioning to one circuit sent to the Tinting and
operation of Table photocell

Verify that there is a

The reference mark found in
reference mark on the
the Tinting Table Homing
Tinting Table, that the Table
TINTING_TABLE_SEARCH_POSITION_R differs from the theoretical
908 characteristic parameters
EFERENCE_ERROR value set by a quantity in
sent to the Tinting are
steps greater than the
correct and operation of
tolerance set
Table photocell

Absence of the circuit The self-learning procedure

TINTING_LACK_OF_CIRCUITS_POSITIO positional table at the has not been completed
909
N_ERROR beginning of a Tinting Table correctly, or has never been
positioning carried out

Error in the Self-learning

procedure of the Tilting Table:
at the start the Table is not on
A Reset must be
the Reference mark, or the
successfully completed
TINTING_SELF_LEARNING_PROCEDUR Table photocell is not
911 before performing Self
E_ERROR engaged, or the number of
Learning. Check Tinting
circuits found is > 16, or the
Table photocell operation
number of circuits found in
one rotation direction is
different from the other

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 Technical Manual – Thor

Error code Error detected Error description Resolution of the problem

No response within the
Check 485 MAB- Tinting
timeout set when the Pump
connections. Verify the set
parameter setting command is
912 TINTING_BAD_PUMP_PARAM_ERROR parameters and send the
sent to Tinting, or when the
command to set the Pump
Tinting Pump characteristic
parameters again
parameters are incorrect

No response within the

Check 485 MAB- Tinting
timeout set when the Table
connections. Verify the set
parameter setting command is
913 TINTING_BAD_TABLE_PARAM_ERROR parameters and send the
sent to Tinting, or when the
command to set the Table
Tinting Table characteristic
parameters again
parameters are incorrect

Check for the absence of

Tinting Pump parameter parameters in the case of
914 EEPROM_PUMP_PARAM_CRC_FAULT CRC fault MAB replacement. Load the
Tinting Pump parameters
onto the new MAB board

Check for the absence of

parameters in the case of
Tinting table parameter CRC
MAB replacement. Load
915 EEPROM_TABLE_PARAM_CRC_FAULT fault
Tinting Turning Table
parameters onto the new
MAB board

No response within the

Check 485 MAB- Tinting
timeout set when the
connections. Verify the set
Peripheral units setting
916 TINTING_BAD_PERIPH_PARAM_ERROR parameters and send the
command is sent to Tinting, or
command to set the
when the command
Peripheral units again
parameters are incorrect

The Tinting Pump Home Verify pump home photocell

TINTING_PUMP_PHOTO_HOME_READ_
918 photocell is engaged while it and Tinting stepper
DARK_ERROR_ST
should not be engaged operation

Verify Pump and Tinting

Tinting Pump Coupling
Stepper coupling photocell
TINTING_PUMP_PHOTO_INGR_READ_L photocell is in a wrong state:
919 operation. Verify the Pump
IGHT_ERROR engaged while it should not be
characteristic parameters
engaged or vice-versa.
sent to the Tinting

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Technical Manual – Thor

Error code Error detected Error description Resolution of the problem

Tinting Table test failed:
the starting position is NOT on
the reference mark, or no Perform a Reset and try the
circuit has been detected, or Table Test again, verify the
the number of detected operation of the Tinting
circuits is > 16, or the position Table photocell, check the
of at least one detected circuit consistency between the
in one direction differs from circuits present on the Table
that in the opposite direction and those configured in the
920 TINTING_TABLE_TEST_ERROR
by a quantity in steps > of the software, try again to
set threshold, or the position perform Self Learning,
of at least one detected circuit increase the tolerance on
differs from that obtained in the positions of the Table by
the Self Learning of a quantity sending the Table
> of the set threshold, or the Parameter configuration
map of detected circuits command again
differs from that configured by
software

Replace the carriage into its

Base carriage off-position
position. Verify carriage
922 TINTING_BASES_CARRIAGE_ERROR when the machine is NOT in
microswitch wiring on Tinting
Diagnostic mode
board

Open panel for Refill on the

Tinting Table when the
machine is NOT in Diagnostic
mode, or it is in Diagnostic Close the panel. Verify the
923 TINTING_PANEL_TABLE_ERROR mode and you want to Tinting board panel
activate operations involving microswitch wiring
the movement of something
that is NOT the Rotation of the
Tinting Table
Verify the connections and
No load at CN4 output
wiring of the Heating
926 TINTING_HEATER_OPEN_LOAD_ERROR reserved to water heating
Resistance on the MMT
Resistance on MMT board
board

Current circulating in the

water heating resistance is Verify the connections and
TINTING_HEATER_OVERCURRENT_TH higher than the threshold set wiring of the Heating
927
ERMAL_ERROR in the MMT board driver, or Resistance on the MMT
overtemperature detected on board
the driver

Shut off the machine, wait

some minutes and turn in on
again. If the problem
Tinting Pump stepper motor
TINTING_PUMP_MOTOR_THERMAL_SH persists, verify the electric
934 controller internal
UTDOWN_ERROR connections with the Pump
overtemperature
stepper motor. If the
problem persists, replace
the MMT board

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 Technical Manual – Thor

Error code Error detected Error description Resolution of the problem

Shut off the machine, wait
some minutes and turn in on
again. If the problem
Tinting Valve stepper motor
TINTING_VALVE_MOTOR_THERMAL_ persists, verify the electric
935 controller internal
SHUTDOWN_ERROR connections with the Valve
overtemperature
stepper motor. If the
problem persists, replace
the MMT board
Shut off the machine, wait
some minutes and turn in on
again. If the problem
Tinting Table stepper motor
TINTING_TABLE_MOTOR_THERMAL_SH persists, verify the electric
936 controller internal
UTDOWN_ERROR connections with the Table
overtemperature
stepper motor. If the
problem persists, replace
the MMT board
Verify the electric
Tinting Pump stepper motor connections with the Pump
TINTING_PUMP_MOTOR_UNDER_VOLT
937 controller gate control voltage stepper motor. If the
AGE_ERROR
too low problem persists, replace
the MMT board
Verify the electric
Tinting Valve stepper motor connections with the Valve
TINTING_VALVE_MOTOR_UNDER_VOL
938 controller gate control voltage stepper motor. If the
TAGE_ERROR
too low problem persists, replace
the MMT board

Verify the electric

Tinting Table stepper motor connections with the Table
TINTING_TABLE_MOTOR_UNDER_VOLT
939 controller gate control voltage stepper motor. If the
AGE_ERROR
too low problem persists, replace
the MMT board

CRC fault of positional table of Perform Tinting Table Self-

EEPROM_TINTING_COLORANTS_STEP the circuits on the Tinting Learning. If the problem
940
S_POSITION_CRC_FAULT Table stored on the MMT persists, replace the MMT
board EEPROM board

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Technical Manual – Thor

Error code Error detected Error description Resolution of the problem

The circuits detected at the

end of the Tinting Table
Homing do not coincide with
those found by the Self-
Learning and stored in the
MMT board EEPROM, or the
positional tables of at least
Verify Tinting Table
one circuit found in the two
photocell operation. Repeat
directions by the Self-Learning
Self-Learning,
differ by a quantity in steps >
verify that the circuits
of the tolerance set in the
physically present on the
Table parameter configuration
C”X”_TURN_TABLE_MISCMATCH_POSIT Table coincide with those
984-1007 command, or the positional
ION_ERROR, where “X” = 1..24 set in the software
table of at least one circuit
configuration page, increase
found by the Self-Learning
the Tolerance on the
differs from the theoretical
positions of the circuits and
value of a quantity in steps >
postpone the Tinting Table
of the tolerance set in the
parameter setting command
Table parameter configuration
command, or incorrect
matching between the
positional table found in the
Self-Learning and the colorant
configuration set in the
software

Connect a scale to calibrate

The scale is not connected to it, or disable the scale
1000 SCALE NOT RESPONDING
the machine Device within machine
configuration in Admin mode

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