WPMU DEV Support Task Sheet
WPMU DEV Support Task Sheet
DAPP-121014
Hola!
We’re looking for the right people to join our team, ideally
you’ll already have some solid experience with our plugins
and services to kick-start your training, but it’s not
required.
Over to you!
At WPMU DEV we don’t just provide our members with support for
our own products, we offer them support for any WordPress issue at all, to
the best of our abilities.
Jane, she’s using one of the default WP themes and she’s just sent in a request
to remove her logo/site name (don’t ask, she just wants it), but she doesn’t want
to stop there because then she wants her menu aligning in the center.
Every now and then we got some members that signup, pay, and
even download some plugins but don’t have any idea how to install
WordPress or those plugins. We’ve even had some that didn’t know what
WordPress was, really!
Assume that you’re chatting with your gran or granddad and they have
never used a computer in their lives, in fact don’t even use a mobile phone.
They ask you what you do, in 200 words or less, explain in the simplest of
ways what WordPress really is and why it’s important, also explain what a
plugin is, use at least one analogy that anyone should be able to
understand.
They mocked up exactly how they want it (lucky you, most don’t), pay
attention to that detail and help them achieve what they want. Don’t forget
to also let them know how to make your changes.