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USER'S GUIDE
 Internal Use Only

Bitdefender Ultimate Security

User's Guide

Publication date 02/01/2024

Copyright © 2024 Bitdefender

Legal Notice

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic
or mechanical, including photocopying, recording, or by any information storage and retrieval system, without
written permission from an authorized representative of Bitdefender. The inclusion of brief quotations in reviews
may be possible only with the mention of the quoted source. The content can not be modified in any way.
Warning and Disclaimer. This product and its documentation are protected by copyright. The information in this
document is provided on an “as is” basis, without warranty. Although every precaution has been taken in the
preparation of this document, the authors will not have any liability to any person or entity with respect to any loss
or damage caused or alleged to be caused directly or indirectly by the information contained in this work.
This book contains links to third-party Websites that are not under the control of Bitdefender, therefore Bitdefender
is not responsible for the content of any linked site. If you access a third-party website listed in this document, you
will do so at your own risk. Bitdefender provides these links only as a convenience, and the inclusion of the link does
not imply that Bitdefender endorses or accepts any responsibility for the content of the third-party site.
Trademarks. Trademark names may appear in this book. All registered and unregistered trademarks in this
document are the sole property of their respective owners, and are respectfully acknowledged.
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Table of Contents
About This Guide ................................................................................... 1
Purpose and Intended Audience ........................................................ 1
How to Use This Guide ..................................................................... 1
Conventions used in This Guide ......................................................... 2
Typographical Conventions ....................................................... 2
Admonitions ........................................................................... 2
Request for Comments ..................................................................... 3
1. Total Security for Windows PC ............................................................ 4
1.1. Installation ............................................................................... 4
1.1.1. Preparing for installation ................................................. 4
1.1.2. System requirements ...................................................... 4
1.1.3. Software requirements .................................................... 5
1.1.4. Installing your Bitdefender product ................................... 5
1.2. Managing your Security ............................................................ 13
1.2.1. Antivirus protection ...................................................... 13
1.2.2. Advanced Threat Defense .............................................. 31
1.2.3. Online Threat Prevention ............................................... 33
1.2.4. Email Protection ........................................................... 36
1.2.5. Antispam .................................................................... 37
1.2.6. Firewall ....................................................................... 46
1.2.7. Vulnerability ................................................................ 51
1.2.8. Video & Audio Protection ............................................... 58
1.2.9. Ransomware Remediation ............................................. 62
1.2.10. Cryptomining Protection .............................................. 64
1.2.11. Scam Copilot for Windows ........................................... 66
1.2.12. Anti-tracker ............................................................... 66
1.2.13. Safepay security for online transactions ......................... 69
1.2.14. Parental Control ......................................................... 72
1.2.15. Device Anti-Theft ........................................................ 80
1.3. Utilities .................................................................................. 82
1.3.1. Profiles ....................................................................... 82
1.3.2. OneClick Optimizer ....................................................... 89
1.3.3. Data Protection ............................................................ 90
1.4. How to ................................................................................... 91
1.4.1. Installation .................................................................. 91
1.4.2. Bitdefender Central ...................................................... 96
1.4.3. Scanning with Bitdefender ............................................. 99
1.4.4. Parental Control ......................................................... 104
1.4.5. Privacy protection ....................................................... 109
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1.4.6. Optimization Tools ...................................................... 111

1.4.7. Useful Information ..................................................... 113
1.5. Troubleshooting .................................................................... 122
1.5.1. Solving common issues ............................................... 122
1.5.2. Removing threats from your system .............................. 141
2. Antivirus for Mac ............................................................................ 148
2.1. What is Bitdefender Antivirus for Mac ....................................... 148
2.2. Installation and Removal ........................................................ 148
2.2.1. System Requirements ................................................. 148
2.2.2. Installing Bitdefender Antivirus for Mac ......................... 149
2.2.3. Removing Bitdefender Antivirus for Mac ......................... 153
2.3. Getting Started ..................................................................... 154
2.3.1. Opening Bitdefender Antivirus for Mac ........................... 154
2.3.2. App Main Window ....................................................... 155
2.3.3. App Dock Icon ........................................................... 156
2.3.4. Navigation Menu ........................................................ 156
2.3.5. Dark Mode ................................................................. 157
2.4. Protecting against Malicious Software ...................................... 158
2.4.1. Best Practices ............................................................ 158
2.4.2. Scanning Your Mac ..................................................... 159
2.4.3. Scan Wizard ............................................................... 160
2.4.4. Quarantine ................................................................ 161
2.4.5. Bitdefender Shield (real-time protection) ....................... 161
2.4.6. Scam Copilot for macOS .............................................. 162
2.4.7. Scan Exceptions ......................................................... 163
2.4.8. Web Protection .......................................................... 164
2.4.9. Anti-tracker ............................................................... 165
2.4.10. Email Protection ....................................................... 167
2.4.11. Safe Files ................................................................ 169
2.4.12. Time Machine Protection ........................................... 171
2.4.13. Fixing Issues ............................................................ 171
2.4.14. Notifications ............................................................ 172
2.4.15. Updates .................................................................. 173
2.5. Configuring Preferences ......................................................... 175
2.5.1. Accessing Preferences ................................................ 175
2.5.2. Protection Preferences ................................................ 175
2.5.3. Advanced Preferences ................................................ 176
2.5.4. Special Offers ............................................................ 176
2.6. Bitdefender Central ............................................................... 177
2.6.1. About Bitdefender Central ........................................... 177
2.6.2. Accessing Bitdefender Central ...................................... 178
2.6.3. 2-Factor Authentication ............................................... 178
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2.6.4. Adding trusted devices ................................................ 180

2.6.5. Activity ...................................................................... 180
2.6.6. My Subscriptions ........................................................ 181
2.6.7. My Devices ................................................................ 182
2.6.8. Notifications .............................................................. 185
2.7. Frequently Asked Questions ................................................... 185
3. Mobile Security for Android ............................................................. 190
3.1. What is Bitdefender Mobile Security ......................................... 190
3.2. Getting Started ..................................................................... 190
3.2.1. Device Requirements .................................................. 190
3.2.2. Installing Bitdefender Mobile Security ........................... 190
3.2.3. Sign in to your Bitdefender account ............................... 192
3.2.4. Configure Protection ................................................... 192
3.2.5. Dashboard ................................................................. 193
3.3. Malware Scanner .................................................................. 195
3.3.1. App Anomaly Detection ............................................... 197
3.4. Web Protection ..................................................................... 197
3.5. VPN ..................................................................................... 199
3.5.1. VPN Settings .............................................................. 200
3.5.2. Subscriptions ............................................................. 201
3.6. Scam Copilot ........................................................................ 201
3.6.1. Scam Alert ................................................................. 202
3.7. Anti-Theft Features ................................................................ 204
3.7.1. Activating Anti-Theft ................................................... 205
3.7.2. Using Anti-Theft features from Bitdefender Central ......... 207
3.7.3. Anti-Theft Settings ...................................................... 207
3.8. Account Privacy .................................................................... 207
3.9. App Lock .............................................................................. 209
3.9.1. Activating App Lock .................................................... 209
3.9.2. Lock mode ................................................................. 210
3.9.3. App Lock Settings ....................................................... 211
3.9.4. Snap Photo ................................................................ 211
3.9.5. Smart Unlock ............................................................. 212
3.10. Reports .............................................................................. 213
3.11. WearON ............................................................................. 214
3.11.1. Activating WearON .................................................... 214
3.12. About ................................................................................ 215
3.13. Frequently Asked Questions ................................................. 215
4. Mobile Security for iOS ................................................................... 221
4.1. What is Bitdefender Mobile Security for iOS ............................... 221
4.2. Getting Started ..................................................................... 221
4.2.1. Device Requirements .................................................. 221
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4.2.2. Installing Bitdefender Mobile Security for iOS ................. 222

4.2.3. Sign in to your Bitdefender account ............................... 223
4.2.4. Dashboard ................................................................. 223
4.3. Scan .................................................................................... 225
4.4. Scam Copilot ........................................................................ 226
4.4.1. Scam Alert ................................................................. 226
4.5. Web Protection ..................................................................... 228
4.5.1. Bitdefender alerts ....................................................... 229
4.6. VPN ..................................................................................... 230
4.6.1. Subscriptions ............................................................. 232
4.7. Account Privacy .................................................................... 233
4.8. Frequently Asked Questions ................................................... 234
5. VPN ............................................................................................... 235
5.1. What is Bitdefender VPN ........................................................ 235
5.1.1. Encryption protocols ................................................... 235
5.2. VPN Subscriptions ................................................................. 236
5.2.1. Basic subscription ...................................................... 236
5.2.2. Premium subscription ................................................. 236
5.2.3. How to upgrade to Premium VPN .................................. 236
5.3. Installation ........................................................................... 237
5.3.1. Preparing for installation ............................................. 237
5.3.2. System requirements .................................................. 238
5.3.3. Installing Bitdefender VPN ........................................... 239
5.4. Using Bitdefender VPN ........................................................... 242
5.4.1. Opening Bitdefender VPN ............................................ 242
5.4.2. How to connect to Bitdefender VPN .............................. 243
5.4.3. How to connect to a different server .............................. 244
5.5. Bitdefender VPN Settings & Features ....................................... 245
5.5.1. Accessing Settings ...................................................... 245
5.5.2. General ..................................................................... 245
5.5.3. Features .................................................................... 247
5.6. Uninstalling Bitdefender VPN .................................................. 253
5.7. Frequently Asked Questions ................................................... 255
6. Password Manager ......................................................................... 257
6.1. What is Bitdefender Password Manager .................................... 257
6.1.1. Security and how it works ............................................ 257
6.2. Getting Started ..................................................................... 257
6.2.1. System Requirements ................................................. 257
6.2.2. Installation ................................................................ 259
6.3. Importing & Exporting your passwords ..................................... 264
6.3.1. Compatibility ............................................................. 264
6.3.2. Importing into Password Manager ................................ 265
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6.3.3. Exporting from Password Manager ................................ 266

6.4. Features & Functionalities ...................................................... 268
6.4.1. Password Handling ..................................................... 268
6.4.2. Account Handling ....................................................... 270
6.4.3. Other functionalities ................................................... 272
6.5. Frequently Asked Questions ................................................... 274
7. Digital Identity Protection .............................................................. 278
7.1. What is Bitdefender Digital Identity Protection .......................... 278
7.2. Getting Started ..................................................................... 279
7.2.1. Activate Digital Identity Protection ................................ 279
7.2.2. Configure Digital Identity Protection .............................. 279
7.2.3. Review your Digital Footprint, Data Breaches and
possible Impersonations ...................................................... 280
7.2.4. Improve your check-up ............................................... 280
7.3. Dashboard ........................................................................... 281
7.3.1. Digital Identity Monitor ................................................ 281
7.4. Digital Footprint .................................................................... 282
7.4.1. Reviewing your Digital Footprint .................................... 282
7.5. Data Breaches ...................................................................... 282
7.5.1. Reviewing Data Breaches ............................................ 282
7.6. Impersonation Check ............................................................ 283
7.6.1. Reviewing possible Impersonations .............................. 283
7.7. Education ............................................................................. 284
7.8. Event History ........................................................................ 284
7.9. Frequently Asked Questions ................................................... 284
8. Getting Help .................................................................................. 286
8.1. Asking for Help ..................................................................... 286
8.2. Online Resources .................................................................. 286
8.2.1. Bitdefender Support Center ......................................... 286
8.2.2. The Bitdefender Expert Community .............................. 287
8.2.3. Bitdefender Cyberpedia ............................................... 287
8.3. Contact Information .............................................................. 287
8.3.1. Local distributors ........................................................ 288
Glossary ............................................................................................ 289
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ABOUT THIS GUIDE

Purpose and Intended Audience

Your Bitdefender Ultimate Security subscription can protect 5 of your
devices or up to 25 devices and 5 different members, depending on
the subscription plan of your choice, offering top-level security for PCs,
Macs, iOS and Android smartphones and tablets. The management of
the protected devices can be done through a Bitdefender account, which
needs to be associated with an active subscription.
This guide provides assistance with the setup and use of the products
included in your subscription: Bitdefender Total Security (for Windows),
Bitdefender Antivirus for Mac (for macOS), Bitdefender Mobile Security
(for Android) and Bitdefender Mobile Security for iOS, Bitdefender VPN,
Password Manager and Bitdefender Digital Identity Protection.
You can find out how to configure Bitdefender on different devices to keep
them protected from all kinds of threats.

How to Use This Guide

This guide is organized around the four products included in Bitdefender
Ultimate Security:
❍ Total Security for Windows PC (page 4)
Learn how to use the product on your Windows-based PCs and
laptops.
❍ Antivirus for Mac (page 148)
Learn how to use the product on your Macs.
❍ Mobile Security for Android (page 190)
Learn how to use the product on your Android-based smartphones and
tablets.
❍ Mobile Security for iOS (page 221)
Learn how to use the product on your iOS-based smartphones and
tablets.
❍ VPN (page 235)

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Learn how to hide your online identity using Bitdefender VPN on any of
your devices.
❍ Password Manager (page 257)
Keep track and safely store of all of your passwords and credentials
with Password Manager.
❍ Digital Identity Protection (page 278)
Learn how you can protect and monitor your digital identity.
❍ Getting Help (page 286)
Find out where to look for help if something unexpected pops up.

Conventions used in This Guide

Typographical Conventions
Several text styles are used in this guide for an improved readability. Their
aspect and meaning are presented in the table below.

Appearance Description
sample syntax Syntax samples are printed with monospaced characters.
https://www.bitdefender.com The URL link is pointing to some external location, on http or ftp servers.
[email protected] Email addresses are inserted in the text for contact information.
About this Guide (page 1) This is an internal link, towards some location inside the document.
filename File and directories are printed using monospaced font.
option All the product options are printed using bold characters.
keyword Important keywords or phrases are highlighted using bold characters.

Admonitions
The admonitions are in-text notes, graphically marked, bringing to your
attention additional information related to the current paragraph.

Note
The note is just a short observation. Although you can omit it, the notes
can provide valuable information, such as specific feature or a link to
some related topic.

Important
This requires your attention and is not recommended to skip over it.
Usually, it provides non-critical but significant information.

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Warning
This is critical information you should treat with increased caution.
Nothing bad will happen if you follow the indications. You should read
and understand it, because it describes something extremely risky.

Request for Comments

We invite you to help us improve the book. We have tested and verified all
of the information to the best of our ability. Please write to tell us about
any flaws you find in this book or how you think it could be improved, to
help us provide you with the best documentation possible.
Let us know by sending an email to [email protected].
Write all of your documentation-related emails in English so that we can
process them efficiently.

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1. TOTAL SECURITY FOR WINDOWS PC

1.1. Installation
1.1.1. Preparing for installation
Before you install Bitdefender Ultimate Security, complete these
preparations to ensure the installation will go smoothly:
❍ Make sure that the device where you plan to install Bitdefender meets
the system requirements. If the device does not meet all the system
requirements, Bitdefender will not be installed or, if installed, it will not
work properly and it will cause system slowdowns and instability. For
a complete list of system requirements, refer to System requirements
(page 4).
❍ Log on to the device using an Administrator account.
❍ Remove any other similar software from the device. If any is detected
during the Bitdefender installation process, you will be notified to
uninstall it. Running two security programs simultaneously may affect
their operation and cause major problems with the system. Windows
Defender will be disabled during the installation.
❍ Disable or remove any firewall program that may be running on the
device. Running two firewall programs simultaneously may affect
their operation and cause major problems with the system. Windows
Firewall will be disabled during the installation.
❍ It is recommended that your device be connected to the internet
during the installation, even when from a CD/DVD. If newer versions
of the app files included in the installation package are available,
Bitdefender can download and install them.

1.1.2. System requirements

You may install Bitdefender Ultimate Security only on devices running the
following operating systems:
❍ Windows 7 with Service Pack 1
❍ Windows 8.1

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❍ Windows 10
❍ 2,5 GB available free hard disk space (at least 800 MB on the system
drive)
❍ 2 GB of memory (RAM)

Important
System performance may be affected on devices that have old
generation CPUs.

Note
To find out the Windows operating system your device is running and
hardware information:
❍ In Windows 7, right-click My Computer on the desktop, and then
select Properties from the menu.
❍ In Windows 8.1, locate This PC and then right-click its icon.
Select Properties in the bottom menu. Look in the System area to
find information about your system type.
❍ In Windows 10 / Windows 11, type System in the search box
from the taskbar and click its icon. Look in the System area to find
information about your system type.

1.1.3. Software requirements

To be able to use Bitdefender and all its features, your device needs to
meet the following software requirements:
❍ Microsoft Edge 40 and higher
❍ Internet Explorer 11
❍ Mozilla Firefox 51 and higher
❍ Google Chrome 34 and higher
❍ Microsoft Outlook 2007 / 2010 / 2013 / 2016
❍ Mozilla Thunderbird 14 and higher

1.1.4. Installing your Bitdefender product

You can install Bitdefender from the installation disc, or using the web
installer downloaded on your device from Bitdefender Central.
If your purchase covers more than one device, repeat the installation
process and activate your product with the same account on every device.

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The account you need to use is the one which contains your Bitdefender
active subscription.

Install from Bitdefender Central

From Bitdefender Central you can download the installation kit
corresponding to the purchased subscription. Once the installation
process is complete, Bitdefender Ultimate Security is activated.
To download Bitdefender Ultimate Security from Bitdefender Central:
1. Access Bitdefender Central.
2. Select the My Devices panel, and then click INSTALL PROTECTION.
3. Choose one of the two available options:
❍ Protect this device
a. Select this option, and then select the owner of the device. If
the device belongs to someone else, click the corresponding
button.
b. Save the installation file.

❍ Protect other devices

a. Select this option, and then select the owner of the device. If
the device belongs to someone else, click the corresponding
button.
b. Click SEND DOWNLOAD LINK.
c. Type an email address in the corresponding field, and click
SEND EMAIL.
Note that the generated download link is valid for the next 24
hours only. If the link expires, you will have to generate a new
one by following the same steps.
d. On the device you want to install your Bitdefender product,
check the email account that you typed in, and then click the
corresponding download button.

4. Wait for the download to complete, and then run the installer.

Validating the installation

Bitdefender first checks your system to validate the installation.

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If your system does not meet the system requirements for installing
Bitdefender, you will be informed of the areas that need improvement
before you can proceed.
If an incompatible security solution or an older version of Bitdefender is
detected, you will be prompted to remove it from your system. Please
follow the directions to remove the software from your system, thus
avoiding problems occurring later on. You may need to reboot your device
to complete the removal of detected security solutions.
The Bitdefender Total Security installation package is constantly updated.

Note
Downloading the installation files can take a long time, especially over
slower internet connections.
Once the installation is validated, the setup wizard appears. Follow the
steps to install Bitdefender Ultimate Security.

Step 1 - Bitdefender installation

Before proceeding with the installation, you have to agree with the
Subscription Agreement. Please take some time to read the Subscription
Agreement as it contains the terms and conditions under which you may
use Bitdefender Ultimate Security.
If you do not agree to these terms, close the window. The installation
process will be abandoned and you will exit setup.
Two additional tasks can be performed at this step:
❍ Keep the Send product reports option enabled. By allowing this
option, reports containing information about how you use the product
are sent to the Bitdefender servers. This information is essential for
improving the product and can help us provide a better experience
in the future. Note that these reports contain no confidential data,
such as your name or IP address, and that they will not be used for
commercial purposes.
❍ Select the language you want to install the product in.
Click INSTALL to launch the installation process of your Bitdefender
product.

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Step 2 - Installation in process

Wait for the installation to complete. Detailed information about the
progress is displayed.

Step 3 - Installation completed

Your Bitdefender product is successfully installed.
A summary of the installation is displayed. If any active threat was
detected and removed during the installation, a system reboot may be
required.

Step 4 - Device Analysis

You will now be asked if you wish to perform an analysis of your device, to
ensure that it is safe. During this step, Bitdefender will scan critical system
areas. Click Start Device Analysis to initiate it.
You can hide the scan interface by clicking on Run Scan in Background.
After that, choose whether you want to be informed when the scan is
finished, or not.
When the scan is completed, click Open Bitdefender Interface.

Note
Alternatively, if you do not wish to perform the scan, you can simply
click on Skip.

Step 5 - Get started

In the Getting started window you can see details about your active
subscription.
Click FINISH to access the Bitdefender Ultimate Security interface.

Install from installation disc

To install Bitdefender from the installation disc, insert the disc in the
optical drive.
A installation screen should be displayed in a few moments. Follow the
instructions to start installation.
If the installation screen does not appear, use Windows Explorer to
browse to the disc's root directory and double-click the file autorun.exe.

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If your internet speed is slow, or your system is not connected to

the internet, click the Install from CD/DVD button. In this case, the
Bitdefender product available on the disc will be installed and a newer
version will be downloaded from the Bitdefender servers via product
update.

Validating the installation

Bitdefender first checks your system to validate the installation.
If your system does not meet the system requirements for installing
Bitdefender, you will be informed of the areas that need improvement
before you can proceed.
If an incompatible security solution or an older version of Bitdefender is
detected, you will be prompted to remove it from your system. Please
follow the directions to remove the software from your system, thus
avoiding problems occurring later on. You may need to reboot your device
to complete the removal of detected security solutions.
The Bitdefender Total Security installation package is constantly updated.

Note
Downloading the installation files can take a long time, especially over
slower internet connections.
Once the installation is validated, the setup wizard appears. Follow the
steps to install Bitdefender Ultimate Security.

Step 1 - Bitdefender Installation

Before proceeding with the installation, you have to agree with the
Subscription Agreement. Please take some time to read the Subscription
Agreement as it contains the terms and conditions under which you may
use Bitdefender Ultimate Security.
If you do not agree to these terms, close the window. The installation
process will be abandoned and you will exit setup.
Two additional tasks can be performed at this step:
❍ Keep the Send product reports option enabled. By allowing this
option, reports containing information about how you use the product
are sent to the Bitdefender servers. This information is essential for
improving the product and can help us provide a better experience
in the future. Note that these reports contain no confidential data,

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such as your name or IP address, and that they will not be used for
commercial purposes.
❍ Select the language you want to install the product in.
Click INSTALL to launch the installation process of your Bitdefender
product.

Step 2 - Installation in process

Wait for the installation to complete. Detailed information about the
progress is displayed.

Step 3 - Installation completed

A summary of the installation is displayed. If any active threat was
detected and removed during the installation, a system reboot may be
required.

Step 4 - Device Analysis

You will now be asked if you wish to perform an analysis of your device, to
ensure that it is safe. During this step, Bitdefender will scan critical system
areas. Click Start Device Analysis to initiate it.
You can hide the scan interface by clicking on Run Scan in Background.
After that, choose whether you want to be informed when the scan is
finished, or not.
When the scan is completed, click Continue with Create Account.

Note
Alternatively, if you do not wish to perform the scan, you can simply
click on Skip.

Step 5 - Bitdefender account

After you complete the initial setup, the Bitdefender Account window
appears. A Bitdefender account is required to activate the product and use
its online features. For more information, refer to Bitdefender Central.
Proceed according to your situation.
❍ I want to create a Bitdefender account
1. Type the required information in the corresponding fields. The data
you provide here will remain confidential. The password must be at

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least 8 characters long, include at least one number or symbol and

include lower and upper case characters.
2. Before proceeding further you have to agree with the Terms of use.
Access the Terms of use and read them carefully as they contain
the terms and conditions under which you may use Bitdefender.
Additionally, you can access and read the Privacy Policy.
3. Click CREATE ACCOUNT.

Note
Once the account is created, you can use the provided email
address and password to sign in to your account at https://
central.bitdefender.com, or in the Bitdefender Central app
provided that it is installed on one of your Android or iOS
devices. To install the Bitdefender Central app on Android, you
have to access Google Play, search Bitdefender Central, and
then tap the corresponding installation option. To install the
Bitdefender Central app on iOS, you have to access App Store,
search Bitdefender Central, and then tap the corresponding
installation option.

❍ I already have a Bitdefender account

1. Click Sign In.
2. Type the email address in the corresponding field, and then click
NEXT.
3. Type your password, and then click SIGN IN.
If you forgot the password for your account or you simply want to
reset the one you already set:
a. Click Forgot password?.
b. Type your email address, and then click NEXT.
c. Check your email account, type the security code you have
received, and then click NEXT.
Alternatively, you can click Change password in the email that
we sent you.
d. Type the new password you want to set, and then type it once
again. Click SAVE.

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Note
If you already have a MyBitdefender account, you can use it to
sign into your Bitdefender account. If you forgot your password,
you first need to go to https://my.bitdefender.com to reset it.
Then, use the updated credentials to sign into your Bitdefender
account.

❍ I want to sign in using my Microsoft, Facebook or Google account

To sign in with your Microsoft, Facebook or Google account:
1. Select the service you want to use. You will be redirected to the
login page of that service.
2. Follow the instructions provided by the selected service to link your
account to Bitdefender.

Note
Bitdefender does not get access to any confidential information
such as the password of the account you use to sign in, or the
personal information of your friends and contacts.

Step 6 - Activate your product

Note
This step appears if you have selected to create a new Bitdefender
account during the previous step, or if you signed in using an account
with an expired subscription.
An active internet connection is required to complete the activation of
your product.
Proceed according to your situation:
❍ I have an activation code
In this case, activate the product by following these steps:
1. Type the activation code in the I have an activation code field, and
then click CONTINUE.

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Note
You can find your activation code:
❍ on the CD/DVD label.
❍ on the product registration card.
❍ in the online purchase email.

2. I want to evaluate Bitdefender

In this case, you can use the product for a 30 day period. To begin
the trial period, select I don't have a subscription, I want to try
the product for free, and then click CONTINUE.

Step 7 - Get started

In the Get started window you can see details about your active
subscription.
Click FINISH to access the Bitdefender Ultimate Security interface.

1.2. Managing your Security

1.2.1. Antivirus protection
Bitdefender protects your device from all kinds of threats (malware,
Trojans, spyware, rootkits and so on). The protection Bitdefender offers
is divided into two categories:
❍ On-access scanning - prevents new threats from entering your system.
Bitdefender will, for example, scan a word document for known threats
when you open it, and an email message when you receive one.
On-access scanning ensures real-time protection against threats,
being an essential component of any computer security program.

Important
To prevent threats from infecting your device, keep on-access
scanning enabled.

❍ On-demand scanning - allows detecting and removing the threat that

already resides in the system. This is the classic scan initiated by the
user - you choose what drive, folder or file Bitdefender should scan,
and Bitdefender scans it - on-demand.

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Bitdefender automatically scans any removable media that is connected

to the device to make sure it can be safely accessed. For more
information, refer to Automatic scan of removable media (page 26).
Advanced users can configure scan exceptions if they do not want specific
files or file types to be scanned. For more information, refer to Configuring
scan exceptions (page 28).
When it detects a threat, Bitdefender will automatically attempt to remove
the malicious code from the infected file and reconstruct the original
file. This operation is referred to as disinfection. Files that cannot be
disinfected are moved to quarantine to contain the infection. For more
information, refer to Managing quarantined files (page 30).
If your device has been infected with threats, refer to Removing threats
from your system (page 141). To help you clean your device of threats
that cannot be removed from within the Windows operating system,
Bitdefender provides you with Rescue Environment (page 141). This is
a trusted environment, especially designed for threat removal, which
enables you to boot your device independent of Windows. When the
device runs in Rescue Environment, Windows threats are inactive, making
it easy to remove them.

On-access scanning (real-time protection)

Bitdefender provides real-time protection against a wide range of threats
by scanning all accessed files and email messages.

Turning on or off real-time protection

To turn on or off real-time protection against threats:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTIVIRUS pane, click Open.
3. In the Advanced window, turn on or off Bitdefender Shield.
4. If you want to disable real-time protection, a warning window appears.
You must confirm your choice by selecting from the menu how long
you want the real-time protection to be disabled. You can disable
real-time protection for 5, 15 or 30 minutes, for an hour, permanently
or until a system restart. The real-time protection will automatically
turn on when the selected time will expire.

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Warning
This is a critical security issue. We recommend you to disable real-
time protection for as little time as possible. If real-time protection is
disabled, you will not be protected against threats.

Configuring the real-time protection advanced settings

Advanced users might want to take advantage of the scan settings
Bitdefender offers. You can configure the real-time protection settings in
detail by creating a custom protection level.
To configure the real-time protection advanced settings:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTIVIRUS pane, click Open.
3. In the Advanced window, you can configure the scan settings as
needed.

Information on the scan options

You may find this information useful:
❍ Scan only applications. You can set Bitdefender to scan only accessed
apps.
❍ Scan potentially unwanted applications. Select this option to scan
for unwanted applications. A potentially unwanted application (PUA)
or potentially unwanted program (PUP) is a software that usually
comes bundled with freeware software and will display pop-ups or
install a toolbar in the default browser. Some of them will change the
homepage or the search engine, others will run several processes in
the background slowing down the PC or will display numerous ads.
These programs can be installed without your consent (also called
adware) or will be included by default in the express installation kit
(ad-supported).
❍ Scan scripts. The Scan scripts feature allows Bitdefender to scan
powershell scripts and office documents that could contain script-
based malware.
❍ Scan network shares. To safely access a remote network from your
device, we recommend you to keep the Scan network shares option
enabled.

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❍ Scan process memory. Scans for malicious activity in the memory of

running processes.
❍ Scan command line. Scans the command line of newly launched
applications to prevent fileless attacks.
❍ Scan archives. Scanning inside archives is a slow and resource-
intensive process, which is therefore not recommended for real-time
protection. Archives containing infected files are not an immediate
threat to the security of your system. The threat can affect your system
only if the infected file is extracted from the archive and executed
without having real-time protection enabled.
If you decide on using this option, turn it on, and then drag the slider
along the scale to exclude from scanning archives that are bigger than
a given value in MB (Megabytes).
❍ Scan boot sectors. You can set Bitdefender to scan the boot sectors
of your hard disk. This sector of the hard disk contains the necessary
computer code to start the boot process. When a threat infects the
boot sector, the drive may become inaccessible and you may not be
able to start your system and access your data.
❍ Scan only new and modified files. By scanning only new and modified
files, you may greatly improve overall system responsiveness with a
minimum trade-off in security.
❍ Scan keyloggers. Select this option to scan your system for keylogger
apps. Keyloggers record what you type on your keyboard and send
reports over the internet to a malicious person (hacker). The hacker
can find out sensitive information from the stolen data, such as bank
account numbers and passwords, and use it to gain personal benefits.
❍ Early boot scan. Select the Early boot scan option to scan your
system at startup as soon as all its critical services are loaded. The
mission of this feature is to improve threat detection at system startup
and the boot time of your system.

Actions taken on detected threats

You can configure the actions taken by the real-time protection by
following these steps:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTIVIRUS pane, click Open.

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3. In the Advanced window, scroll down on the window until you see the
Threat actions option.
4. Configure the scan settings as needed.
The following actions can be taken by the real-time protection in
Bitdefender:
Take proper action
Bitdefender will take the recommended actions depending on the type of
detected file:
❍ Infected files. Files detected as infected match a piece of threat
information found in the Bitdefender Threat Information Database.
Bitdefender will automatically attempt to remove the malicious code
from the infected file and reconstruct the original file. This operation is
referred to as disinfection.
Files that cannot be disinfected are moved to quarantine to contain the
infection. Quarantined files cannot be executed or opened; therefore,
the risk of getting infected disappears. For more information, refer to
Managing quarantined files (page 30).

Important
For particular types of threats, disinfection is not possible because
the detected file is entirely malicious. In such cases, the infected
file is deleted from the disk.

❍ Suspicious files. Files are detected as suspicious by the heuristic

analysis. Suspicious files cannot be disinfected, because no
disinfection routine is available. They will be moved to quarantine to
prevent a potential infection.
❍ Archives containing infected files.
❍ Archives that contain only infected files are deleted automatically.
❍ If an archive contains both infected and clean files, Bitdefender
will attempt to delete the infected files provided it can reconstruct
the archive with the clean files. If archive reconstruction is not
possible, you will be informed that no action can be taken so as to
avoid losing clean files.

Move to quarantine

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Moves detected files to quarantine. Quarantined files cannot be executed

or opened; therefore, the risk of getting infected disappears. For more
information, refer to Managing quarantined files (page 30).
Deny access
In case an infected file is detected, the access to this will be denied.

Restoring the default settings

The default real-time protection settings ensure good protection against
threats, with minor impact on system performance.
To restore the default real-time protection settings:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTIVIRUS pane, click Open.
3. In the Advanced window, scroll down on the window until your see
the Reset advanced settings option. Select this option to reset the
antivirus settings to default.

On-demand scanning
The main objective for Bitdefender is to keep your device clean of threats.
This is done by keeping new threats out of your device and by scanning
your email messages and any new files downloaded or copied to your
system.
There is a risk that a threat is already lodged in your system, before
you even install Bitdefender. This is why it's a very good idea to scan
your device for resident threats after you've installed Bitdefender. And it's
definitely a good idea to frequently scan your device for threats.
On-demand scanning is based on scan tasks. Scan tasks specify the
scanning options and the objects to be scanned. You can scan the device
whenever you want by running the default tasks or your own scan tasks
(user-defined tasks). If you want to scan specific locations on your device
or to configure the scan options, configure and run a custom scan.

Scanning a file or folder for threats

You should scan files and folders whenever you suspect they might be
infected. Right-click the file or folder you want to be scanned, point to
Bitdefender and select Scan with Bitdefender. The Antivirus Scan wizard

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will appear and guide you through the scanning process. At the end of
the scan, you will be prompted to choose the actions to be taken on the
detected files, if any.

Running a Quick Scan

Quick Scan uses in-the-cloud scanning to detect threats running in your
system. Running a Quick Scan usually takes less than a minute and uses a
fraction of the system resources needed by a regular antivirus scan.
To run a Quick Scan:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTIVIRUS pane, click Open.
3. In the Scans windows, click the Run Scan button next to Quick Scan.
4. Follow the Antivirus Scan wizard to complete the scan. Bitdefender
will automatically take the recommended actions on detected files. If
there remain unresolved threats, you will be prompted to choose the
actions to be taken on them.

Running a System Scan

The System Scan task scans the entire device for all types of threats
endangering its security, such as malware, spyware, adware, rootkits and
others.

Note
Because System Scan performs a thorough scan of the entire system,
the scan may take a while. Therefore, it is recommended to run this
task when you are not using your device.
Before running a System Scan, the following are recommended:
❍ Make sure Bitdefender is up-to-date with its threat information
database. Scanning your device using an outdated threat information
database may prevent Bitdefender from detecting new threats found
since the last update. For more information, refer to Keeping
Bitdefender up-to-date.
❍ Shut down all open programs.
If you want to scan specific locations on your device or to configure the
scanning options, configure and run a custom scan. For more information,
refer to Configuring a custom scan (page 20).

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To run a System Scan:

1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTIVIRUS pane, click Open.
3. In the Scans windows, click the Run Scan button next to System
Scan.
4. The first time you run a System Scan, you are introduced into the
feature. Click Ok, got it to continue.
5. Follow the Antivirus Scan wizard to complete the scan. Bitdefender
will automatically take the recommended actions on detected files. If
there remain unresolved threats, you will be prompted to choose the
actions to be taken on them.

Configuring a custom scan

In the Manage Scans window, you can set up Bitdefender to run scans
whenever you consider that your device needs a check for potential
threats. You can choose to schedule a System Scan or a Quick Scan, or
you can create a custom scan at your convenience.
To configure a new custom scan in detail:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTIVIRUS pane, click Open.
3. In the Scans windows, click +Create scan.
4. In the Task Name field, type a name for the scan, then select the
locations you would like to be scanned, and then click Next.
5. Configure these general options:
❍ Scan only applications. You can set Bitdefender to scan only
accessed apps.
❍ Scan task priority. You can choose the impact a scan process
should have on your system performance.
❍ Auto - The priority of the scan process will depend on the
system activity. To make sure that the scan process will not
affect the system activity, Bitdefender will decide whether the
scan process should be run with high or low priority.

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❍ High - The priority of the scan process will be high. By choosing

this option, you will allow other programs to run slower and
decrease the time needed for the scan process to finish.
❍ Low - The priority of the scan process will be low. By choosing
this option, you will allow other programs to run faster and
increase the time needed for the scan process to finish.

❍ Post scan actions. Choose what action Bitdefender should take in

case no threats are found:
❍ Show Summary window
❍ Shutdown device
❍ Close Scan window

6. If you want to configure the scanning options in detail, click Show

advanced options. You can find information about the listed scans at
the end of this section.
Click Next.
7. You can enable Schedule scan task if you wish, and then choose when
the custom scan you created should start.
❍ At system startup
❍ Daily
❍ Monthly
❍ Weekly
If you choose Daily, Monthly, or Weekly, drag the slider along the scale
to set the desired period of time when the scheduled scan should
start.
8. Click Save to save the settings and close the configuration window.
Depending on the locations to be scanned, the scan may take a while.
If threats will be found during the scanning process, you will be
prompted to choose the actions to be taken on the detected files.

Information on the scan options

You may find this information useful:

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❍ If you are not familiar with some of the terms, check them in
the glossary. You can also find useful information by searching the
internet.
❍ Scan potentially unwanted applications. Select this option to scan
for unwanted applications. A potentially unwanted application (PUA)
or potentially unwanted program (PUP) is a software that usually
comes bundled with freeware software and will display pop-ups or
install a toolbar in the default browser. Some of them will change the
homepage or the search engine, others will run several processes in
the background slowing down the PC or will display numerous ads.
These programs can be installed without your consent (also called
adware) or will be included by default in the express installation kit
(ad-supported).
❍ Scan archives. Archives containing infected files are not an immediate
threat to the security of your system. The threat can affect your
system only if the infected file is extracted from the archive and
executed without having real-time protection enabled. However, it is
recommended to use this option to detect and remove any potential
threat, even if it is not an immediate threat.
Drag the slider along the scale to exclude from scanning archives that
are bigger than a given value in MB (Megabytes).

Note
Scanning archived files increases the overall scanning time and
requires more system resources.

❍ Scan only new and modified files. By scanning only new and modified
files, you may greatly improve overall system responsiveness with a
minimum trade-off in security.
❍ Scan boot sectors. You can set Bitdefender to scan the boot sectors
of your hard disk. This sector of the hard disk contains the necessary
computer code to start the boot process. When a threat infects the
boot sector, the drive may become inaccessible and you may not be
able to start your system and access your data.
❍ Scan memory. Select this option to scan programs running in your
system's memory.
❍ Scan registry. Select this option to scan registry keys. Windows
Registry is a database that stores configuration settings and options

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for the Windows operating system components, as well as for installed

apps.
❍ Scan cookies. Select this option to scan the cookies stored by
browsers on your device.
❍ Scan keyloggers. Select this option to scan your system for keylogger
apps. Keyloggers record what you type on your keyboard and send
reports over the internet to a malicious person (hacker). The hacker
can find out sensitive information from the stolen data, such as bank
account numbers and passwords, and use it to gain personal benefits.

Antivirus Scan Wizard

Whenever you initiate an on-demand scan (for example, right-click a
folder, point to Bitdefender and select Scan with Bitdefender), the
Bitdefender Antivirus Scan wizard will appear. Follow the wizard to
complete the scanning process.

Note
If the scan wizard does not appear, the scan may be configured to run
silently, in the background. Look for the scan progress icon in the
system tray. You can click this icon to open the scan window and to see
the scan progress.

Step 1 - Perform scan

Bitdefender will start scanning the selected objects. You can see real-time
information about the scan status and statistics (including the elapsed
time, an estimation of the remaining time and the number of detected
threats).
Wait for Bitdefender to finish scanning. The scanning process may take a
while, depending on the complexity of the scan.
Stopping or pausing the scan. You can stop scanning anytime you want
by clicking STOP. You will go directly to the last step of the wizard. To
temporarily stop the scanning process, just click PAUSE. You will have to
click RESUME to resume scanning.
Password-protected archives. When a password-protected archive is
detected, depending on the scan settings, you may be prompted to
provide the password. Password-protected archives cannot be scanned
unless you provide the password. The following options are available:

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❍ Password. If you want Bitdefender to scan the archive, select this

option and type the password. If you do not know the password,
choose one of the other options.
❍ Don't ask for a password and skip this object from scan. Select this
option to skip scanning this archive.
❍ Skip all password-protected items without scanning them. Select
this option if you do not want to be bothered about password-
protected archives. Bitdefender will not be able to scan them, but a
record will be kept in the scan log.
Choose the desired option and click OK to continue scanning.

Step 2 - Choose actions

At the end of the scan, you will be prompted to choose the actions to be
taken on the detected files, if any.

Note
When you run a quick scan or a system scan, Bitdefender will
automatically take the recommended actions on detected files during
the scan. If there remain unresolved threats, you will be prompted to
choose the actions to be taken on them.
The infected objects are displayed in groups, based on the threats they
are infected with. Click the link corresponding to a threat to find out more
information about the infected objects.
You can choose an overall action to be taken for all issues or you can
select separate actions for each group of issues. One or several of the
following options can appear on the menu:
Take proper actions
Bitdefender will take the recommended actions depending on the type of
detected file:
❍ Infected files. Files detected as infected match a piece of threat
information found in the Bitdefender Threat Information Database.
Bitdefender will automatically attempt to remove the malicious code
from the infected file and reconstruct the original file. This operation is
referred to as disinfection.
Files that cannot be disinfected are moved to quarantine to contain the
infection. Quarantined files cannot be executed or opened; therefore,

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the risk of getting infected disappears. For more information, refer to

Managing quarantined files (page 30).

Important
For particular types of threats, disinfection is not possible because
the detected file is entirely malicious. In such cases, the infected
file is deleted from the disk.

❍ Suspicious files. Files are detected as suspicious by the heuristic

analysis. Suspicious files cannot be disinfected, because no
disinfection routine is available. They will be moved to quarantine to
prevent a potential infection.
❍ Archives containing infected files.
❍ Archives that contain only infected files are deleted automatically.
❍ If an archive contains both infected and clean files, Bitdefender
will attempt to delete the infected files provided it can reconstruct
the archive with the clean files. If archive reconstruction is not
possible, you will be informed that no action can be taken so as to
avoid losing clean files.

Delete
Removes detected files from the disk.
If infected files are stored in an archive together with clean files,
Bitdefender will attempt to delete the infected files and reconstruct the
archive with the clean files. If archive reconstruction is not possible, you
will be informed that no action can be taken so as to avoid losing clean
files.
Take no action
No action will be taken on the detected files. After the scan is completed,
you can open the scan log to view information on these files.
Click Continue to apply the specified actions.

Step 3 - Summary
When Bitdefender finishes fixing the issues, the scan results will appear
in a new window. If you want comprehensive information on the scanning
process, click SHOW LOG to view the scan log.

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Important
In most cases Bitdefender successfully disinfects the infected files
it detects or it isolates the infection. However, there are issues that
cannot be solved automatically. If required, restart your system to
complete the cleaning process. For more information and instructions
on how to remove a threat manually, refer to Removing threats from
your system (page 141).

Checking scan logs

Each time a scan is performed, a scan log is created and Bitdefender
records the detected issues in the Antivirus window. The scan log contains
detailed information about the logged scanning process, such as scanning
options, the scanning target, the threats found and the actions taken on
these threats.
You can open the scan log directly from the scan wizard, once the scan is
completed, by clicking SHOW LOG.
To check a scan log or any detected infection at a later time:
1. Click Notifications on the navigation menu on the Bitdefender
interface.
2. In the All tab, select the notification regarding the latest scan.
This is where you can find all threat scan events, including threats
detected by on-access scanning, user-initiated scans and status
changes for automatic scans.
3. In the notifications list, you can check what scans have been
performed recently. Click a notification to view details about it.
4. To open the scan log, click View log.

Automatic scan of removable media

Bitdefender automatically detects when you connect a removable storage
device to your device and scans it in the background when the Autoscan
option is enabled. This is recommended to prevent threats from infecting
your device.
Detected devices fall into one of these categories:
❍ CDs/DVDs
❍ Flash drives, such as flash pens and external hard-drives

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❍ mapped (remote) network drives

You can configure automatic scan separately for each category of storage
devices. Automatic scan of mapped network drives is off by default.

How does it work?

When it detects a removable storage device, Bitdefender starts scanning
it for threats (provided automatic scan is enabled for that type of device).
You will be notified through a pop-up window that a new device has been
detected and it is being scanned.
A Bitdefender scan icon will appear in the system tray. You can click
this icon to open the scan window and to see the scan progress.
When the scan is completed, the scan results window is displayed to
inform you if you can safely access files on the removable media.
In most cases, Bitdefender automatically removes detected threats or
isolates infected files into quarantine. If there are unresolved threats after
the scan, you will be prompted to choose the actions to be taken on them.

Note
Take into account that no action can be taken on infected or suspicious
files detected on CDs/DVDs. Similarly, no action can be taken on
infected or suspicious files detected on mapped network drives if you
do not have the appropriate privileges.
This information may be useful to you:
❍ Be careful when using a threat-infected CD/DVD, because the threat
cannot be removed from the disc (the media is read-only). Make sure
real-time protection is turned on to prevent threats from spreading to
your system. It is best practice to copy any valuable data from the disc
to your system, and then dispose of the disc.
❍ In some cases, Bitdefender may not be able to remove threats from
specific files due to legal or technical constraints. Such an example
are files archived using a proprietary technology (this is because the
archive cannot be recreated correctly).
To find out how to deal with threats, refer to Removing threats from
your system (page 141).

Managing removable media scan

To manage automatic scan of removable media:

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1. Click Protection on the navigation menu on the Bitdefender interface.

2. In the ANTIVIRUS pane, click Open.
3. Select the Settings window.
The scanning options are pre-configured for the best detection results. If
infected files are detected, Bitdefender will try to disinfect them (remove
the malicious code) or to move them to quarantine. If both actions fail, the
Antivirus Scan wizard will allow you to specify other actions to be taken on
infected files. The scanning options are standard and you cannot change
them.
For best protection, it is recommended to let selected the Autoscan
option for all types of removable storage devices.

Scan hosts file

The hosts file comes by default with your operating system installation
and is used to map hostnames to IP addresses each time you access a
new webpage, connect to a FTP or to other internet servers. It is a plain
text file and malicious programs may modify it. Advanced users know how
to use it to block annoying ads, banners, third-party cookies, or hijackers.
To configure scan hosts file:
1. Click Settings on the navigation menu on the Bitdefender interface.
2. Select the Advanced tab.
3. Turn on or off Scan hosts file.

Configuring scan exceptions

Bitdefender allows excepting specific files, folders or file extensions from
scanning. This feature is intended to avoid interference with your work
and it can also help improve system performance. Exceptions are to
be used by users having advanced computer knowledge or, otherwise,
following the recommendations of a Bitdefender representative.
You can configure exceptions to apply to on-access or on-demand
scanning only, or to both. The objects excepted from on-access scanning
will not be scanned, no matter if they are accessed by you or by an app.

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Note
Exceptions will NOT apply for contextual scanning. Contextual scanning
is a type of on-demand scanning: you right-click the file or folder you
want to scan and select Scan with Bitdefender.

Excepting files and folders from scanning

To except specific files and folders from scanning:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTIVIRUS pane, click Open.
3. In the Settings window, click Manage Exceptions.
4. Click +Add an Exception.
5. Enter the path of the folder you want to except from scanning in the
corresponding field.
Alternatively, you can navigate to the folder by clicking the browse
button in the right side of the interface, select it and click on OK.
6. Turn on the switch next to the protection feature that should not scan
the folder. There are three options:
❍ Antivirus
❍ Online Threat Prevention
❍ Advanced Threat Defense

7. Click Save to save the changes and close the window.

Excepting files extensions from scanning

When you except a file extension from scanning, Bitdefender will no
longer scan files with that extension, regardless of their location on your
device. The exception also applies to files on removable media, such as
CDs, DVDs, USB storage devices or network drives.

Important
Use caution when excepting extensions from scanning because such
exceptions can make your device vulnerable to threats.
To except file extensions from scanning:
1. Click Protection on the navigation menu on the Bitdefender interface.

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2. In the ANTIVIRUS pane, click Open.

3. In the Settings window, click Manage Exceptions.
4. Click +Add an Exception.
5. Type the extensions that you want to be excepted from scanning with
a dot before them, separating them with semicolons (;).
txt;avi;jpg
6. Turn on the switch next to the protection feature that should not scan
the extension.
7. Click Save.

Managing scan exceptions

If the configured scan exceptions are no longer needed, it is
recommended that you delete them or disable scan exceptions.
To manage scan exceptions:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTIVIRUS pane, click Open.
3. In the Settings window, click Manage Exceptions. A list with all your
exceptions will be displayed.
4. To remove or edit scan exceptions, click one of the available buttons.
Proceed as follows:
❍ To remove an entry from the list, click the button next to it.
❍ To edit an entry from the table, click the Edit button next to it. A
new window appears where you can change the extension or the
path to be excepted and the security feature you want them to be
excepted from, as needed. Make the necessary changes, then click
MODIFY.

Managing quarantined files

Bitdefender isolates the threat-infected files it cannot disinfect and the
suspicious files in a secure area named quarantine. When a threat is in
quarantine it cannot do any harm because it cannot be executed or read.
Bitdefender scans the quarantined files each time the threat information
database is updated. Cleaned files are automatically moved back to their
original location.

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To check and manage quarantined files:

1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTIVIRUS pane, click Open.
3. Go to the Settings window.
Here you can view the name of the quarantined files, their original
location and the name of the detected threats.
4. Quarantined files are managed automatically by Bitdefender according
to the default quarantine settings.
Though not recommended, you can adjust the quarantine settings
according to your preferences by clicking View Settings.
Click the switches to turn on or off:
Rescan quarantine after threat information update
Keep this option turned on to automatically scan quarantined files
after each threat information database is updated. Cleaned files are
automatically moved back to their original location.
Delete content older than 30 days
Quarantined files older than 30 days are automatically deleted.
Create exceptions for restored files
The files you restore from quarantine are moved back to their original
location without being repaired and automatically excepted from
future scans.
5. To delete a quarantined file, select it and click the Delete button. If
you want to restore a quarantined file to its original location, select it
and click Restore.

1.2.2. Advanced Threat Defense

Bitdefender Advanced Threat Defense is an innovative proactive detection
technology which uses advanced heuristic methods to detect ransomware
and other new potential threats in real time.
Advanced Threat Defense continuously monitors the apps running on the
device, looking for threat-like actions. Each of these actions is scored and
an overall score is computed for each process.
As a safety measure you will be notified each time threats and potentially
malicious processes are detected and blocked.

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Turning on or off Advanced Threat Defense

To turn on or off Advanced Threat Defense:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ADVANCED THREAT DEFENSE pane, click Open.
3. Go to the Settings window and click switch next to Bitdefender
Advanced Threat Defense.

Note
To keep your system protected from ransomware and other threats, we
recommend you to disable Advanced Threat Defense for as little time
as possible.

Checking detected malicious attacks

Whenever threats or potentially malicious processes are detected,
Bitdefender will block them to prevent your device from being infected
by ransomware or other malware. You can check at any time the list of
detected malicious attacks by following these steps:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ADVANCED THREAT DEFENSE pane, click Open.
3. Go to the Threat Defense window.
The attacks detected in the latest 90 days are displayed. To find
details about the type of a detected ransomware, the path of the
malicious process, or if the disinfection has been successful, simply
click it.

Adding processes to exceptions

You can configure exception rules for trusted apps so that Advanced
Threat Defense does not block them if they perform threat-like actions.
To start adding processes to the Advanced Threat Defense exceptions list:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ADVANCED THREAT DEFENSE pane, click Open.
3. In the Settings window, click Manage Exceptions.
4. Click +Add an Exception.

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5. Enter the path of the folder you want to except from scanning in the
corresponding field.
Alternatively, you can navigate to the executable by clicking the
browse button in the right side of the interface, select it and click on
OK.
6. Turn on the switch next to Advanced Threat Defense.
7. Click Save.

Exploits detection
A way used by hackers to breach systems, is to take advantage of
particular bugs or vulnerabilities present in computer software (apps or
plugins) and hardware. To make sure that your device stays away from
such attacks, that normally spread very fast, Bitdefender uses the newest
anti-exploit technologies.

Turning on or off exploit detection

To turn on or off the exploit detection:
❍ Click Protection on the navigation menu on the Bitdefender interface.
❍ In the ADVANCED THREAT DEFENSE pane, click Open.
❍ Go to the Settings window and click the switch next to Exploit
detection to turn the feature on or off.

Note
The Exploit detection option is enabled by default.

1.2.3. Online Threat Prevention

Bitdefender Online Threat Prevention ensures a safe browsing experience
by alerting you about potential malicious webpages.
Bitdefender provides real-time online threat prevention for:
❍ Internet Explorer
❍ Microsoft Edge
❍ Mozilla Firefox
❍ Google Chrome

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❍ Safari
❍ Bitdefender Safepay™
❍ Opera
To configure Online Threat Prevention settings:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ONLINE THREAT PREVENTION pane, click Settings.
In the Web Protection sections, click the switches to turn on or off:
❍ Web attack prevention blocks threats coming from the internet,
including drive-by downloads.
❍ Search Advisor, a component that rates the results of your search
engine queries and the links posted on social networking websites by
placing an icon next to every result:
You should not visit this webpage.
This webpage may contain dangerous content. Exercise caution if
you decide to visit it.
This is a safe page to visit.
Search Advisor rates the search results from the following web search
engines:
❍ Google
❍ Yahoo!
❍ Bing
❍ Baidu
Search Advisor rates the links posted on the following online social
networking services:
❍ Facebook
❍ Twitter

❍ Encrypted web scan.

More sophisticated attacks might use secure web traffic to mislead
their victims. Therefore, we recommend you to keep enabled the
Encrypted web scan option.
❍ Fraud protection.

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❍ Phishing protection.
Scroll down and you will reach the Network threat prevention section.
Here you have the Network threat prevention option. To keep your device
away from attacks made by complex malware (such as ransomware)
through the exploitation of vulnerabilities, keep this option enabled.
You can create a list of websites, domains, and IP addresses that will
not be scanned by the Bitdefender anti-threat, antiphishing, and antifraud
engines. The list should contain only websites, domains, and IP addresses
that you fully trust.
To configure and manage websites, domains, and IP addresses using the
Online Threat Prevention feature provided by Bitdefender:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ONLINE THREAT PREVENTION pane, click Settings.
3. Click Manage exceptions.
4. Click +Add an Exception.
5. Type in the corresponding field the name of the website, the name of
the domain, or the IP address you want to add to exceptions.
6. Click the switch next to Online Threat Prevention.

7. To remove an entry from the list, click the button next to it.
Click Save to save the changes and close the window.

Bitdefender alerts in the browser

Whenever you try to visit a website classified as unsafe, the website is
blocked and a warning page is displayed in your browser.
The page contains information such as the website URL and the detected
threat.
You have to decide what to do next. The following options are available:
❍ Navigate away from the website by clicking TAKE ME BACK TO
SAFETY.
❍ Proceed to the website, despite the warning, by clicking I understand
the risks, take me there anyway.

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❍ If you are sure that the detected website is safe, click SUBMIT to add
it to exceptions. We recommend you to add only websites that you fully
trust.

1.2.4. Email Protection

Your email is an important part of your digital life, and given its multiple
applications in real life, it has become a preferred attack vector for bad
actors and one of the primary cybersecurity concerns of the everyday
user.
Email Protection is a security feature that allows you to scan and
identify potentially dangerous content in emails received in your inbox.
This feature is a package of a variety of technologies brought together
under the same protection module, such as anti-phishing, antimalware,
antispam, anti-fraud and anti-scam software.
By creating a direct connection between Bitdefender and your email
service provider, you allow the antivirus to scan your emails directly
and eliminate the limitations incurred by using different devices or email
clients.

Note
You can protect up to 5 different email accounts.

Configuring your account

This feature is seamlessly integrated into the user interface. To start using
Email Protection:
1. Under Protection, click Open in the Email Protection card.
2. Choose your email provider for the email account you want to protect.

Note
Email Protection is currently available for Google accounts, Outlook
accounts and soon-to-be available for Yahoo Mail as well.

3. Click on the Sign in button.

The operation will then continue in your browser.
4. Enter your email address and click on the Next button
5. To continue, enter your passowrd and click on the Next button.

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6. Check the permissions requested on screen and allow Bitdefender to

protect your email account.
Your email account is now protected and all your newly incoming emails
will be scanned against threats.

Note
Each scanned email will be marked with a label to indicate its safetly
levels.

Dashboard
The dashboard will display your protected emails under which you will
find:
❍ configuration date (the date at which the account was set up for Email
Protection)
❍ status (active or inactive)
❍ number of filtered emails in the last 30 days.
Here you will see a chart showcasing the number of safe emails and
dangerous emails received.
To add multiple email accounts click on the Add another account and go
through the configuration process above for each of them.
To pause scanning or remove an account from this feature click on the
three dots next to the account in question and click of Manage account.

1.2.5. Antispam
Spam is a term used to describe unsolicited email. Spam is a growing
problem, both for individuals and for organizations. It's not pretty, you
wouldn't want your kids to see it, it can get you fired (for wasting too much
time or from receiving porn in your office mail) and you can't stop people
from sending it. The next best thing to that is, obviously, to stop receiving
it. Unfortunately, Spam comes in a wide range of shapes and sizes, and
there's a lot of it.
Bitdefender Antispam employs remarkable technological innovations and
industry standard antispam filters to weed out spam before it reaches the
user's Inbox. For more information, refer to Antispam insights (page 38).
The Bitdefender Antispam protection is available only for email clients
configured to receive email messages via the POP3 protocol. POP3 is one

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of the most widely used protocols for downloading email messages from a
mail server.

Note
Bitdefender does not provide antispam protection for email accounts
that you access through a web-based email service.
The spam messages detected by Bitdefender are marked with the
[spam] prefix in the subject line. Bitdefender automatically moves spam
messages to a specific folder, as follows:
❍ In Microsoft Outlook, spam messages are moved to a Spam folder,
located in the Deleted Items folder. The Spam folder is created when
an email is labeled as spam.
❍ In Mozilla Thunderbird, spam messages are moved to a Spam folder,
located in the Trash folder. The Spam folder is created when an email
is labeled as spam.
If you use other mail clients, you must create a rule to move the email
messages marked as [spam] by Bitdefender to a custom quarantine folder.
If the Deleted items or Trash folders are deleted, the Spam folder will be
deleted too. However, a new Spam folder will be created as soon as an
email is labeled as spam.

Antispam insights
The antispam feature has the following features and settings:

Antispam filters
The Bitdefender Antispam Engine incorporates cloud protection and other
several different filters that ensure your Inbox to be SPAM-free, like
Friends list, Spammers list and Charset filter.

Friends list / Spammers list

Most people communicate regularly to a group of people or even receive
messages from companies or organizations in the same domain. By using
friends or spammers list, you can easily classify which people you want
to receive email from (friends) no matter what the message contains, or
which people you never want to hear from again (spammers).

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Note
We recommend that you add your friends' names and email addresses
to the Friends list. Bitdefender does not block messages from those
on the list; therefore, adding friends helps ensure that legitimate
messages get through.

Charset filter
Many spam messages are written in Cyrillic and / or Asian charsets. The
Charset Filter detects this kind of messages and tags them as SPAM.

Antispam operation
The Bitdefender Antispam Engine uses all antispam filters combined to
determine whether a certain email message should get into your Inbox or
not.
Every email that comes from the internet is first checked with the Friends
list/Spammers list filter. If the sender's address is found in the Friends list
the email is moved directly to your Inbox.
Otherwise, the Spammers list filter will take over the email to verify if the
sender's address is on its list. If a match is made, the email will be tagged
as SPAM and moved in the Spam folder.
Else, the Charset filter will check if the email is written in Cyrillic or Asian
characters. If so the email will be tagged as SPAM and moved in the Spam
folder.

Note
If the email is tagged as SEXUALLY EXPLICIT in the subject line,
Bitdefender will consider it SPAM.

Supported email clients and protocols

Antispam protection is provided for all POP3/SMTP email clients. The
Bitdefender Antispam toolbar however is integrated only into:
❍ Microsoft Outlook 2007 / 2010 / 2013 / 2016 / 2019
❍ Mozilla Thunderbird 14 and higher versions

Turning on or off antispam protection

Antispam protection is enabled by default.

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To turn on or off the Antispam feature:

1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTISPAM pane, turn on or off the switch.

Using the antispam toolbar in your mail client window

In the upper area of your mail client window you can see the Antispam
toolbar. The Antispam toolbar helps you manage antispam protection
directly from your mail client. You can easily correct Bitdefender if it
marked a legitimate message as SPAM.

Important
Bitdefender integrates into the most commonly used mail clients
through an easy-to-use antispam toolbar. For a complete list of
supported mail clients, refer to Supported email clients and protocols
(page 39).
Each button from the Bitdefender toolbar will be explained below:
Settings - opens a window where you can configure the antispam
filters and the toolbar settings.
Is Spam - indicates that the selected email is spam. The email will be
moved immediately to the Spam folder. If the antispam cloud services are
activated, the message is sent to Bitdefender Cloud for further analysis.
Not Spam - indicates that the selected email is not spam and
Bitdefender should not have tagged it. The email will be moved from the
Spam folder to the Inbox directory. If the antispam cloud services are
activated, the message is sent to Bitdefender Cloud for further analysis.

Important
The Not Spam button becomes active when you select a message
marked as SPAM by Bitdefender (normally these messages are located
in the Spam folder).

Add Spammer - adds the sender of the selected email to the

Spammers list. You may need to click OK to acknowledge. The email
messages received from addresses in the Spammers list are automatically
marked as [spam].
Add Friend - adds the sender of the selected email to the Friends list.
You may need to click OK to acknowledge. You will always receive email
messages from this address no matter what they contain.

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Spammers - opens the Spammers list that contains all the email
addresses from which you don't want to receive messages, regardless of
their content. For more information, refer to Configuring the Spammers
List (page 43).

Friends - opens the Friends list that contains all the email addresses
from which you always want to receive email messages, regardless of
their content. For more information, refer to Configuring the Friends List
(page 42).

Indicating detection errors

If you are using a supported mail client, you can easily correct the
antispam filter (by indicating which email messages should not have been
marked as [spam]). Doing so helps improve the efficiency of the antispam
filter. Follow these steps:
1. Open your mail client.
2. Go to the junk mail folder where spam messages are moved.
3. Select the legitimate message incorrectly marked as [spam] by
Bitdefender.

4. Click the Add Friend button on the Bitdefender antispam toolbar

to add the sender to the Friends list. You may need to click OK
to acknowledge. You will always receive email messages from this
address no matter what they contain.

5. Click the Not Spam button on the Bitdefender antispam toolbar

(normally located in the upper part of the mail client window). The
email message will be moved to the Inbox folder.

Indicating undetected spam messages

If you are using a supported mail client, you can easily indicate which
email messages should have been detected as spam. Doing so helps
improve the efficiency of the antispam filter. Follow these steps:
1. Open your mail client.
2. Go to the Inbox folder.
3. Select the undetected spam messages.

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4. Click the Is Spam button on the Bitdefender antispam toolbar

(normally located in the upper part of the mail client window). They
are immediately marked as [spam] and moved to the junk mail folder.

Configuring toolbar settings

To configure the antispam toolbar settings for your email client, click
Settings button on the toolbar, and then the Toolbar Settings tab.
Here you have the following options:
❍ Mark spam email messages as 'Read' - marks the spam messages as
read automatically, so as not to be disturbing when they arrive.
❍ You can choose whether or not to display confirmation windows when
you click the Add Spammer and Add Friend buttons on the
antispam toolbar.
Confirmation windows can prevent accidentally adding email senders
to Friends / Spammers list.

Configuring the Friends List

The Friends list is a list of all the email addresses from which you always
want to receive messages, regardless of their content. Messages from
your friends are not labeled as spam, even if the content resembles spam.

Note
Any mail coming from an address contained in the Friends list, will
automatically be delivered to your Inbox without further processing.
To configure and manage the Friends list:
❍ If you are using Microsoft Outlook or Thunderbird, click the Friends
button on the Bitdefender antispam toolbar.
❍ Alternatively:
1. Click Protection on the navigation menu on the Bitdefender
interface.
2. In the ANTISPAM pane, click Settings.
3. Access the Manage Friends window.

To add an email address, select the Email address option, enter the
address, and then click ADD. Syntax: [email protected].

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To add all the email addresses from a specific domain, select the Domain
name option, enter the domain name, and then click ADD. Syntax:
❍ @domain.com and domain.com - all the received email messages from
domain.com will reach your Inbox regardless of their content;
❍ domain - all the received email messages from domain (no matter the
domain suffixes) will be tagged as SPAM;
❍ com - all the received email messages having the domain suffix com
will be tagged as SPAM;
It is recommended to avoid adding entire domains, but this may be useful
in some situations. For example, you can add the email domain of the
company you work for, or those of your trusted partners.
To delete an item from the list, click the corresponding button next to it.
To delete all entries from the list, click Clear List.
You can save the Friends list to a file so that you can use it on another
device or after reinstalling the product. To save the Friends list, click the
Save button and save it to the desired location. The file will have a .bwl
extension.
To load a previously saved Friends list, click Load and open the
corresponding .bwl file. To reset the content of the existing list when
loading a previously saved list, check the box next to Overwrite current
list.

Configuring the Spammers List

The Spammers list is a list of all the email addresses from which you
don't want to receive messages, regardless of their content. Any email
message received from an address contained in the Spammers list will be
automatically marked as SPAM, without further processing.
To configure and manage the Spammers list:
❍ If you are using Microsoft Outlook or Thunderbird, click Spammers
button on the Bitdefender antispam toolbar integrated into your mail
client.
❍ Alternatively:
1. Click Protection on the navigation menu on the Bitdefender
interface.

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2. In the ANTISPAM pane, click Settings.

3. Access the Manage Spammers window.

To add an email address, select the Email address option, enter the
address, and then click ADD. Syntax: [email protected].
To add all the email addresses from a specific domain, select the Domain
name option, enter the domain name, and then click ADD. Syntax:
❍ @domain.comand domain.com - all the received email messages from
domain.com will reach your Inbox regardless of their content;
❍ domain - all the received email messages from domain (no matter the
domain suffixes) will be tagged as SPAM;
❍ com - all the received email messages having the domain suffix com
will be tagged as SPAM.
It is recommended to avoid adding entire domains, but this may be useful
in some situations.

Warning
Do not add domains of legitimate web-based email services (such as
Yahoo, Gmail, Hotmail or other) to the Spammers list. Otherwise, the
email messages received from any registered user of such a service
will be detected as spam. If, for example, you add yahoo.com to the
Spammers list, all email messages coming from yahoo.com addresses
will be marked as [spam].

To delete an item from the list, click the corresponding button next to it.
To delete all entries from the list, click Clear List.
You can save the Spammers list to a file so that you can use it on another
device or after reinstalling the product. To save the Spammers list, click
the Save button and save it to the desired location. The file will have
a .bwl extension.
To load a previously saved Spammers list, click LOAD and open the
corresponding .bwl file. To reset the content of the existing list when
loading a previously saved list, select Overwrite current list.

Configuring the local antispam filters

As described in Antispam insights (page 38), Bitdefender uses a
combination of different antispam filters to identify spam. The antispam
filters are pre-configured for efficient protection.

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Important
Depending on whether or not you receive legitimate emails written
in Asian or Cyrillic characters, disable or enable the setting that
automatically blocks such emails. The corresponding setting is disabled
in the localized versions of the program that use such charsets (for
example, in the Russian or Chinese version).
To configure the local antispam filters:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTISPAM pane, click Settings.
3. Go to the Settings window and click the corresponding turn on or off
switches.
If you are using Microsoft Outlook or Thunderbird, you can configure the
local antispam filters directly from your mail client. Click the Settings
button on the Bitdefender antispam toolbar (normally located in the upper
part of the mail client window), and then the Antispam Filters tab.

Configuring the cloud settings

The cloud detection makes use of the Bitdefender Cloud services to
provide you with efficient and always up-to-date antispam protection.
The cloud protection functions as long as you keep Bitdefender Antispam
enabled.
Samples of legitimate or spam emails can be submitted to Bitdefender
Cloud when you indicate detection errors or undetected spam emails. This
helps improve the Bitdefender antispam detection.
Configure the email sample submission to Bitdefender Cloud by selecting
the desired options by following these steps:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTISPAM pane, click Settings.
3. Go to the Settings window and click the corresponding turn on or off
switches.
If you are using Microsoft Outlook or Thunderbird, you can configure the
cloud detection directly from your mail client. Click the Settings button
on the Bitdefender antispam toolbar (normally located in the upper part of
the mail client window), and then the Cloud Settings tab.

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1.2.6. Firewall
The Firewall protects your device from inbound and outbound
unauthorized connection attempts, both on local networks and on the
internet. It is quite similar to a guard at your gate - it keeps track of
connection attempts and decides which to allow and which to block.
The Bitdefender firewall uses a set of rules to filter data transmitted to
and from your system.
Under normal conditions, Bitdefender automatically creates a rule
whenever an app tries to access the internet. You can also manually add
or edit rules for apps.
As a safety measure you will be notified each time a potentially malicious
app is blocked from accessing the internet.
Bitdefender automatically assigns a network type to every network
connection it detects. Depending on the network type, the firewall
protection is set to the appropriate level for each connection.
To find out more about the firewall settings for each network type and how
you can edit the network settings, refer to Managing connection settings
(page 49).

Turning on or off firewall protection

To turn firewall protection on or off:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the FIREWALL pane, turn on or off the switch.

Warning
Because it exposes your device to unauthorized connections, turning
off the firewall should only be a temporary measure. Turn the firewall
back on as soon as possible.

Managing app rules

To view and manage the firewall rules controlling apps' access to network
resources and the internet:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the FIREWALL pane, click Settings.

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3. Go to the Application Access window.

You can see the latest programs (processes) that have passed through
Bitdefender Firewall and the internet network you are connected to. To
see the rules created for a specific app, simply click it, and then click the
View application rules link. The Rules window opens.
For each rule the following information is displayed:
❍ NETWORK - the process and the network adapter types (Home /
Office, Public or All) to which the rule applies to. Rules are
automatically created to filter network or internet access through any
adapter. By default, the rules apply to any network. You can manually
create rules or edit existing rules to filter an app's network or internet
access through a specific adapter (for example, a wireless network
adapter).
❍ PROTOCOL - the IP protocol the rule applies to. By default, the rules
apply to any protocol.
❍ TRAFFIC - the rule applies in both directions, inbound and outbound.
❍ PORTS - the PORT protocol the rule applies to. By default, the rules
apply to all ports.
❍ IP - the internet protocol (IP) the rule applies to. By default, the rules
apply to any IP address.
❍ ACCESS - whether the app is allowed or denied access to the network
or internet under the specified circumstances.
To edit or delete the rules for the selected app, click the icon.
❍ Edit rule - opens a window where you can edit the current rule.
❍ Delete rule - you can choose to remove the current set of rules for the
selected app.

Adding app rules

To add an app rule:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the FIREWALL pane, click Settings.
3. In the Rules window, click Add rule.
Here you can apply the following changes:

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❍ Apply this rule to all applications. Enable this switch to apply the
created rule to all apps.
❍ Program Path. Click BROWSE and select the app the rule applies to.
❍ Permission. Select one of the available permissions:

Permission Description
Allow The specified app will be allowed network / internet access under the specified
circumstances.
Deny The specified app will be denied network / internet access under the specified
circumstances.

❍ Network Type. Select the type of network the rule applies to. You can
change the type by opening the Network Type drop-down menu and
selecting one of the available types from the list.

Network Type Description

Any Network Allow all traffic between your device and other devices no matter the network type.
Home/Office Allow all traffic between your device and different ones in the local network.
Public All traffic is filtered.

❍ Protocol. Select from the menu the IP protocol the rule applies to.
❍ If you want the rule to apply to all protocols, select Any.
❍ If you want the rule to apply to TCP, select TCP.
❍ If you want the rule to apply to UDP, select UDP.
❍ If you want the rule to apply to ICMP, select ICMP.
❍ If you want the rule to apply to IGMP, select IGMP.
❍ If you want the rule to apply to GRE, select GRE.
❍ If you want the rule to apply to a specific protocol, type the number
assigned to the protocol you want to filter in the blank edit field.

Note
IP protocol numbers are assigned by the Internet Assigned
Numbers Authority (IANA). You can find the complete list of
assigned IP protocol numbers at http://www.iana.org/assignments/
protocol-numbers.

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❍ Direction. Select from the menu the traffic direction the rule applies
to.

Direction Description
Outbound The rule applies only for the outgoing traffic.
Inbound The rule applies only for the incoming traffic.
Both The rule applies in both directions.

Click the Advanced Settings button in the lower part of the window to
customize the following settings:
❍ Custom Local Address. Specify the local IP address and port the rule
applies to.
❍ Custom Remote Address. Specify the remote IP address and port the
rule applies to.
To remove the current set of rules and restore the default ones, click
Reset rules in the Rules window.

Managing connection settings

Whether you connect to the internet using a Wi-Fi or Ethernet adapter, you
can configure what settings should be applied for a safe navigation. The
options you can choose from, are:
❍ Dynamic – the network type will be automatically set based on the
profile of the connected network, Home/Office or Public. When this
happens, only Firewall rules for the specific network type or those
defined to apply to all network types will apply.
❍ Home / Office – the network type will always be Home / Office,
disregarding the profile of the connected network. When this happens,
only Firewall rules for Home/Office or those defined to apply to all
network types will apply.
❍ Public - the network type will always be Public, disregarding the
profile of the connected network. When this happens, only Firewall
rules for Public or those defined to apply to all network types will
apply.
To configure your network adapters:
1. Click Protection on the navigation menu on the Bitdefender interface.

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2. In the FIREWALL pane, click Settings.

3. Select the Network Adapters window.
4. Select the settings you want to apply when connecting to the following
adapters:
❍ Wi-Fi
❍ Ethernet

Configuring advanced settings

To configure advanced firewall settings:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the FIREWALL pane, click Settings.
3. Select the Settings window.
The following features can be configured:
❍ Port scan protection - detects and blocks attempts to find out which
ports are open.
Port scans are frequently used by hackers to find out which ports are
open on your device. They might then break into your device if they
find a less secure or vulnerable port.
❍ Alert mode - alerts are shown each time an app tries to connect to
the internet. Select Allow or Block. When Alert mode is turned on, the
Profiles feature is automatically switched off. Alert mode can be used
simultaneously with Battery Mode.
❍ Allow access to domain network - allow or deny access to resources
and shares defined by your domain controllers.
❍ Stealth Mode - whether you can be detected by other devices. Click
the Edit stealth settings to choose when your device should or should
not be visible to other devices.
❍ Default application behavior - allow Bitdefender apply automatic
settings to app with no defined rules. Click Edit default rules to
choose whether automatic settings should be applied or not.
❍ Automatic - apps access will be allowed or denied based on the
automatic Firewall and user rules.

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❍ Allow - apps that don't have any Firewall rule defined will be
automatically allowed.
❍ Block - apps that don't have any Firewall rule defined will be
automatically blocked.

1.2.7. Vulnerability
An important step in protecting your device against malicious actions and
apps is to keep the operating system and the apps you regularly use up
to date. Moreover, to prevent unauthorized physical access to your device,
strong passwords (passwords that cannot be easily guessed) must be
configured for each Windows user account and for the Wi-Fi networks you
connect to as well.
Bitdefender provides two easy ways to fix the vulnerabilities of your
system:
❍ You can scan your system for vulnerabilities and fix them step by step
using the Vulnerability Scan option.
❍ Using automatic vulnerability monitoring, you can check and fix
detected vulnerabilities in the Notifications window.
You should check and fix system vulnerabilities every one or two weeks.

Scanning your system for vulnerabilities

To detect system vulnerabilities, Bitdefender requires an active internet
connection.
To scan you system for vulnerabilities:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the VULNERABILITY pane, click Open.
3. In the Vulnerability Scan tab click Start Scan, then wait for
Bitdefender to check your system for vulnerabilities. The detected
vulnerabilities are grouped in the three categories:
❍ OPERATING SYSTEM
❍ Operating System Security
Altered system settings that may compromise your device and
data, such as not displaying warnings when executed files
perform changes on your system without your permission or

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when MTP devices such as phones or cameras connect and

execute different operations without your knowledge.
❍ Critical Windows updates
A list of critical Windows updates that are not installed on your
computer is displayed. A system restart may be required to
allow Bitdefender finish the installation. Please note that it may
take a while to install the updates.
❍ Weak Windows accounts
You can see the list of the Windows user accounts configured
on your device and the level of protection their password
provides. You can choose between asking the user to change
the password at the next login or changing the password
yourself immediately. To set a new password for your system,
select Change the password now.
To create a strong password, we recommend you to use a
combination of uppercase and lowercase letters, numbers and
special characters (such as #, $ or @).

❍ APPLICATIONS
❍ Browser Security
Change upon your device's settings that allows the execution
of files and programs downloaded via Internet Explorer without
an integrity validation, which may lead to your device being
compromised.
❍ Application updates
To see information about the app that needs to be updated,
click its name from the list.
If an app is not up to date, click Download new version to
download the latest version.

❍ NETWORK
❍ Network and Credentials
Altered system settings such as automatically connecting to
open hotspot networks without your knowledge or not enforcing
encryption on the outgoing secure channel traffic.
❍ Wi-Fi networks and routers
To find out more about the wireless network and router you are
connected to, click its name from the list. If it is recommended

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to set a stronger password for your home network, make sure

that you follow our instructions, so that you can stay connected
without worrying about your privacy.
When other recommendations are available, follow the provided
instructions to make sure your home network stays safe from
the hackers' prying eyes.

Using automatic vulnerability monitoring

Bitdefender scans your system for vulnerabilities regularly, in the
background, and keeps records of detected issues in the Notifications
window.
To check and fix the detected issues:
1. Click Notifications on the navigation menu on the Bitdefender
interface.
2. In the All tab, select the notification regarding the Vulnerability scan.
3. You can see detailed information regarding the detected system
vulnerabilities. Depending on the issue, to fix a specific vulnerability
proceed as follows:
❍ If Windows updates are available, click Install.
❍ If automatic Windows update is disabled, click Enable.
❍ If an app is outdated, click Update now to find a link to the vendor
webpage from where you can install the latest version of that app.
❍ If a Windows user account has a weak password, click Change
password to force the user to change the password at the next
logon or change the password yourself. For a strong password, use
a combination of uppercase and lowercase letters, numbers and
special characters (such as #, $ or @).
❍ If the Windows Autorun feature is enabled, click Fix to disable it.
❍ If the router you have configured has set a weak password, click
Change password to access its interface from where you can set a
strong one.
❍ If the network you are connected to has vulnerabilities which may
expose your system at risk, click Change Wi-Fi settings.

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To configure the vulnerability monitoring settings:

1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the VULNERABILITY pane, click Open.

Important
To be automatically notified about system or app vulnerabilities,
keep the Vulnerability option enabled.

3. Go to the Settings tab.

4. Choose the system vulnerabilities you want to be regularly checked by
using the corresponding switches.
Windows updates
Check if your Windows operating system has the latest critical security
updates from Microsoft.
Application updates
Check if apps installed on your system are up-to-date. Outdated apps
can be exploited by malicious software, making your PC vulnerable to
outside attacks.
User passwords
Check whether the passwords of the Windows accounts and routers
configured on the system are easy to guess or not. Setting passwords
that are hard to guess (strong passwords) makes it very difficult
for hackers to break into your system. A strong password includes
uppercase and lowercase letters, numbers and special characters
(such as #, $ or @).
Autoplay
Check the status of the Windows Autorun feature. This feature enables
apps to be automatically started from CDs, DVDs, USB drives or other
external devices.
Some types of threats use Autorun to spread automatically from
removable media to the PC. This is why it is recommended to disable
this Windows feature.
Wi-Fi Security Advisor
Check if the wireless home network you are connected to is secure or
not, and if it has vulnerabilities. Also, check if the password of your
home router is strong enough, and how you can make it safer.
Most unprotected wireless networks are not secure, thus allowing the
hackers' prying eyes have access to your private activities.

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Note
If you turn off monitoring of a specific vulnerability, related issues will
no longer be recorded in the Notifications window.

Wi-Fi Security Advisor

While on the go, working in a coffee shop, or waiting at the airport,
connecting to a public wireless network for making payments, checking
emails or social network accounts can be the fastest solution. But prying
eyes trying to hijack your personal data can be there, watching how the
information leaks through the network.
Personal data means the passwords and usernames you use to get access
to your online accounts, such as emails, bank accounts, social media
accounts, but also the messages you send.
Usually, public wireless networks are more likely to be unsafe since they
do not require password at login, and if they do, the password could be
made available to anybody who wants to connect. Moreover, they may be
malicious or honeypot networks, representing a target for cyber criminals.
The Bitdefender Wi-Fi Security Advisor gives information about:
❍ Home Wi-Fi networks
❍ Office Wi-Fi networks
❍ Public Wi-Fi networks

Turning on or off Wi-Fi Security Advisor notifications

To turn on or off the Wi-Fi Security Advisor notifications:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the VULNERABILITY pane, click Open.
3. Go to the Settings window and turn on or off the Wi-Fi Security
Advisor option.

Configuring Home Wi-Fi network

To start configuring your home network:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the VULNERABILITY pane, click Open.

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3. Go to the Wi-Fi Security Advisor window and click Home Wi-Fi.

4. In the Home Wi-Fi tab, click SELECT HOME WI-FI.
A list with the wireless networks you connected to until now is
displayed.
5. Point to your home network, and then click SELECT.
If a home network is considered unsecured or unsafe, configuration
recommendations to improve its security are displayed.
To remove the wireless network you have set as a home network, click the
REMOVE button.
To add a new wireless network as home, click Select new home wi-fi.

Configuring Office Wi-Fi network

To start configuring your office network:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the VULNERABILITY pane, click Open.
3. Go to the Wi-Fi Security Advisor window, click Office Wi-Fi.
4. In the Office Wi-Fi tab, click SELECT OFFICE WI-FI.
A list with the wireless networks you connected to until now is
displayed.
5. Point to your office network, and then click SELECT.
If an office network is considered unsecured or unsafe, configuration
recommendations to improve its security are displayed.
To remove the wireless network you have set as office network, click
REMOVE.
To add a new wireless network as office, click Select new office wi-fi.

Public Wi-Fi
While connected to an unsecured or unsafe wireless network, the Public
Wi-Fi profile is activated. While running in this profile, Bitdefender
Ultimate Security is set to automatically accomplish the following program
settings:
❍ Advanced Threat Defense is turned on

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❍ The Bitdefender Firewall is turned on and the following settings are

applied to your wireless adapter:
❍ Stealth mode - ON
❍ Network type - Public

❍ The following settings from Online Threat Prevention are turned on:
❍ Encrypted web scan
❍ Protection against fraud
❍ Protection against phishing

❍ A button that opens Bitdefender Safepay™ is available. In this case, the

Hotspot protection for unsecured networks is enabled by default.

Checking information about Wi-Fi networks

To check information about the wireless networks you usually connect to:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the VULNERABILITY pane, click Open.
3. Go to the Wi-Fi Security Advisor window.
4. Depending on the information you need, select one of the three tabs,
Home Wi-Fi, Office Wi-Fi or Public Wi-Fi.
5. Click View details next to the network you want to find more info
about.
There are three types of wireless networks filtered by their importance,
each type indicated by a specific icon:
Wi-Fi is unsafe - indicates that the security level of the network
is low. This means that there is a high risk to use it, and it is not
recommended to make payments or check bank accounts without
an extra protection. In such situations, we recommend you to use
Bitdefender Safepay™ with Hotspot protection for unsecured networks
enabled.
Wi-Fi is unsafe - indicates that the security level of the network
is moderate. This means that it can have vulnerabilities and it is
not recommended to make payments or check bank accounts without
an extra protection. In such situations, we recommend you to use

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Bitdefender Safepay™ with Hotspot protection for unsecured networks

enabled.
Wi-Fi is secure - indicates that the network you use is secure.
In this case, you can use sensitive data for making online operations.
By clicking the View details link in the area of each network, the following
details are displayed:
❍ Secured - here you can view if the selected network is secured or not.
Unencrypted networks can leave the data you use exposed.
❍ Encryption type - here you can view the encryption type used by
the selected network. Some encryption types may not be secure.
Therefore, we strongly recommend you to check information about
the displayed encryption type to be sure that you are protected while
surfing the web.
❍ Channel/Frequency - here you can view the channel frequency used
by the selected network.
❍ Password strength - here you can view how strong the password is.
Note that the networks that have set weak passwords represent a
target to cyber criminals.
❍ Type of sign in - here you can view if the selected network is protected
using a password or not. It is highly recommended to connect only to
networks that have set strong passwords.
❍ Authentication type - here you can view the authentication type used
by the selected network.

1.2.8. Video & Audio Protection

More and more threats are designed to access built-in webcams and
microphones. To prevent unauthorized access to your webcam and to
inform you what unstrusted apps access your device’s microphone and
when, Bitdefender Video & Audio has included:
❍ Webcam Protection
❍ Microphone Monitor

Webcam Protection
That hackers may take over your webcam to spy on you is not a novelty
anymore, and solutions to protect it, such as revoking app’s privileges,

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disable the device’s built-in camera, or to cover it up are not very practical.
To prevent further attempts to gain access to your privacy, Bitdefender
Webcam Protection permanently monitors the apps that try to get access
to your camera and blocks those that are not listed as trusted.
As a safety measure you will be notified each time an untrusted app will
attempt to gain access to your camera.

Turning on or off Webcam Protection

1. Click Privacy on the navigation menu on the Bitdefender interface.
2. In the VIDEO & AUDIO PROTECTION pane, click Settings.
3. Now go to the Settings window and turn on or off the corresponding
switch.

Configuring Webcam Protection

You can configure which rules should be applied when an app will try to
gain access to your camera by following these steps:
1. Click Privacy on the navigation menu on the Bitdefender interface.
2. In the VIDEO & AUDIO PROTECTION pane, click Settings.
3. Go to the Settings tab.
The following options are available:
Application block rules
❍ Block all access to the webcam - no app will be allowed to gain
access to your webcam.
❍ Block browsers' access to the webcam - no web browser except
Internet Explorer and Microsoft Edge will be allowed to gain access
to your webcam. Due to the Windows Store apps procedure to run
in a single process, Internet Explorer and Microsoft Edge cannot be
detected by Bitdefender as web browsers, and therefore are excepted
from this setting.
❍ Set application permissions based on community choice - if the
majority of Bitdefender users consider a popular app as being
harmless, then its access to the webcam will be automatically set on
Allow. If a popular app is considered as dangerous by the many, then
its access will be automatically set on Blocked.

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Notifications
❍ Notify when allowed applications connect to the webcam - you will
be notified each time an allowed app will access your webcam.

Adding apps to the Webcam Protection list

Apps that try to connect to your webcam are automatically detected and
depending on their behavior and the community's choice, their access is
allowed or denied. However, you can manually start configuring on your
own what action should be taken by following these steps:
1. Click Privacy on the navigation menu on the Bitdefender interface.
2. In the VIDEO & AUDIO PROTECTION pane, click Settings.
3. Go to the Webcam Protection window.
4. Click Add application window.
5. Click the desired link:
❍ From Windows Store - a list with the detected Windows Store
apps is displayed. Turn on the switches next to the apps you want
to add to the list.
❍ From your apps - go to the .exe file you want to add to the list, and
then click OK.

To view what the Bitdefender users have chosen to do with the selected
app, click the icon.
The apps that will request access to your camera together with the time of
last activity will appear in this window.
You will be notified each time one of the allowed apps is blocked by the
Bitdefender users.
To stop the access of an added app to your webcam, click the icon.
The icon turns to , meaning that the selected app will have no access to
your webcam.

Microphone monitor
Rogue apps may access your built-in microphone silently or in the
background without your consent. To make you aware of potential
malicious exploits, Bitdefender Microphone monitor will give you notice

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of such events. This way, no app will be able to gain access to your
microphone without you being in charge.

Turning on or off Microphone monitor

1. Click Privacy on the navigation menu on the Bitdefender interface.
2. In the VIDEO & AUDIO PROTECTION pane, click Settings.
3. Select the Settings window.
4. In the Settings window, turn on or off the Microphone monitor switch.

Configuring notifications for Microphone monitor

To configure what notifications should appear when apps will try to gain
access to your microphone, follow these steps:
1. Click Privacy on the navigation menu on the Bitdefender interface.
2. In the VIDEO & AUDIO PROTECTION pane, click Settings.
3. Go to the Settings window.
Notifications
❍ Notify when an application tries to access the microphone
❍ Notify when browsers access the microphone
❍ Notify when untrusted apps access the microphone
❍ Display notification based on Bitdefender users' choice

Adding apps to the Microphone monitor list

Apps that will try to connect to your microphone will be automatically
detected and added to the Notification list. However, you can manually
configure on your own if a notification should be displayed or not by
following these steps:
1. Click Privacy on the navigation menu on the Bitdefender interface.
2. In the VIDEO & AUDIO PROTECTION pane, click Settings.
3. Go to the Audio Protection window.
4. Click Add application window.
5. Click the desired link:

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❍ From Windows Store - a list with the detected Windows Store

apps is displayed. Turn on the switches next to the apps you want
to add to the list.
❍ From your apps - go to the .exe file you want to add to the list, and
then click OK.

To view what the Bitdefender users have chosen to do with the selected
app, click the icon.
The apps that will request access to your microphone together with the
time of last activity will appear in this window.
To stop receiving notifications regarding the activity of an added app, click
the icon.
The icon turns to , meaning that no Bitdefender notification will be
displayed when the selected app will try to access your microphone.

1.2.9. Ransomware Remediation

Bitdefender Ransomware Remediation backs up your files such as
documents, pictures, videos, or music to make sure that they are
protected from being damaged or lost in case of ransomware encryption.
Each time a ransomware attack is detected, Bitdefender will block all
processes involved in the attack and start the remediation process. This
way, you will be able to recover the content of your entire files without
paying for any asked ransom.

Turning on or off Ransomware Remediation

To turn on or off Ransomware Remediation:
1. 1. Click Protection on the navigation menu on the Bitdefender
interface.
2. In the RANSOMWARE REMEDIATION pane, turn on or off the switch.

Note
To ensure that your files are protected against ransomware, we
recommend you to keep Ransomware Remediation enabled.

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Turning on or off automatic restore

Automatic Restore makes sure that your files are automatically restored in
the event of ransomware encryption.
To turn on or off automatic restore:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the RANSOMWARE REMEDIATION pane, click Manage.
3. In the Settings window, turn on or off the Automatic restore switch.

Viewing files that were automatically restored

When the Automatic restore option is enabled, Bitdefender will
automatically restore files that were encrypted by a ransomware. Hereby,
you can enjoy a worry-free experience knowing that you files are safe.
To view files that were automatically restored:
1. Click Notifications on the navigation menu on the Bitdefender
interface.
2. In the All tab, select the notification regarding the latest ransomware
behavior remediated, and then click Restored Files.
The list with the restored files is displayed. Here you can also view the
location where your files have been restored.

Restoring encrypted files manually

In case you have to manually restore files that were encrypted by a
ransomware, follow these steps:
1. Click Notifications on the navigation menu on the Bitdefender
interface.
2. In the All tab, select the notification regarding the latest ransomware
behavior detected, and then click Encrypted Files.
3. The list with the encrypted files is displayed.
Click Recover Files to continue.
4. In case the entire or a part of the restoring process fails, you have to
choose the location where the decrypted files should be saved. Click
Restore location, and then choose a location on your PC.
5. A confirmation window appears.

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Click Finish to end the restoring process.

Files with the following extensions can be restored in case they get
encrypted:
.3g2;.3gp;.7z;.ai;.aif;.arj;.asp;.aspx;.avi;.bat;.bin;.bmp;.c;.cda;.cgi;.class;.c
om;.cpp;.cs;.css;.csv;.dat;.db;.dbf;.deb;.doc;.docx;.gif;.gz;.h264;.h;.flv;.ht
m;.html;.ico;.jar;.java;.jpeg;.jpg;.js;.jsp;.key;.m4v;.mdb;.mid;.midi;.mkv;.m
p3;.mp4;.mov;.mpg;.mpeg;.ods;.odp;.odt;.ogg;.pdf;.pkg;.php;.pl;.png;.pps;
.ppt;.pptx;.ps;.psd;.py;.rar;.rm;.rtf;.sav;.sql;.sh;.svg;.swift;.swf;.tar;.tex;.tif;
.tiff;.txt;.xlr;.xls;.xlsx;.xml;.wmv;.vb;.vob;.wav;.wks;.wma;.wpl;.wps;.wpd;.
wsf;.z;.zip;

Adding applications to exceptions

You can configure exception rules for trusted apps so that the
Ransowmare Remediation feature does not block them if they perform
ransomware-like actions.
To add apps to the Ransomware Remediation exceptions list:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the RANSOMWARE REMEDIATION pane, click Manage.
3. Go to the Exceptions window and click +Add an Exception.

1.2.10. Cryptomining Protection

What is Cryptomining Protection?
With the use of cryptomining attackers can benefit financially without
carrying the assosiated costs and legal consequences.
Bitdefender’s Cryptomining Protection feature defends Windows
computers against the growing threat of unauthorized crypto-mining
activities, a malicious practice that exploits a user’s resources and
electricity to generate revenue for attackers.

Note
Cryptomining Protection relies on:
❍ Bitdefender Shield
❍ Web Attack Prevention
In order to have Cryptomining Protection capable of running, both of
these two features must be enabled as well.

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Enabling Cryptomining Protection

The Cryptomining Protection feature is located within the Protection tab.
To enable it, simply toggle its corresponding switch.

Note
Cryptomining Protection is disabled by default, ensuring that users
have control over its activation.

Modes of operation
Once enabled, the Cryptomining Protection feature operates in 2 distinct
states, each tailored to the user’s preferences:
1. Block all Cryptomining activities. (automatically blocks any crypto-
mining activities and takes necessary actions to prevent further
unauthorized attempts)
This mode is ideal for users who have no intention of engaging in
crypto-mining activities.
2. Detect Cryptomining activities. (issues alerts whenever a crypto-
mining activity is detected and requires user input to determine the
appropriate action)
This mode is suited for users actively involved in their own crypto-
mining activities but wish to monitor and control any unauthorized
attempts.

Manage exceptions
Exceptions can be specified for applications, with the added capability
of defining specific command lines. However, exceptions can also be
established without the need for providing such detailed parameters,
offering a balance between customization and simplicity.
To add an exception:
1. Click Protection on the left-hand side menu on the Bitdefender
interface.
2. In the Cryptomining Protection pane, click Settings.
3. Click the Manage exceptions option.
4. Next, click the Add an Exception button.

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5. A new window will open. You can manually exclude applications, URLs,
and IP addresses.
6. Finally, click Save. The new rule is added to Cryptomining Protection
exceptions list.

Note
To remove an exception, simply click the trash can icon next to it.

1.2.11. Scam Copilot for Windows

Scam Copilot is Bitdefender's AI-powered scam detector.
In using it, you can send any tricky texts, emails, social media messages,
links or even QR codes you've received and are suspicious of, in order to
get an instant analysis on their safety and legitimacy.
To set up Scam Copilot:
1. Open Bitdefender.
2. Open the Protection tab in the left side menu of the Bitdefender
window.
3. Click on the Get started button.
4. From here, follow all on-screen instructions to enable all components
of the Scam Copilot module.
Scam Copilot will then successfully be setup on your device!
In the Scam Copilot dashboard, you are able to see the amount of verified
and detected messages, emails and links you are receiving and which are
continuously monitored by Bitdefender, as well as the number of potential
scams checked and detected so far.
In the same dashboard, you also have the option to chat with Scam
Copilot, when you feel as though you might be targeted by a scam or
phishing attempt.

1.2.12. Anti-tracker
Many websites you visit are using trackers to collect information about
your behavior, either to share it with third-party companies or to show
ads that are more relevant for you. Hereby, websites owners are making
money to be able to provide you content for free or continue operating.

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Besides collecting information, trackers can slow down your browsing

experience or waste your bandwidth.
With Bitdefender Anti-tracker extension activated in your web browser,
you avoid to be tracked so that your data remains private while you
browse online and you speed up the time websites need to load.
The Bitdefender extension is compatible with the following web browsers:
❍ Internet Explorer
❍ Google Chrome
❍ Mozilla Firefox
The trackers we detect are grouped in the following categories:
❍ Advertising - used to analyze website traffic, user behavior or visitors’
traffic patterns.
❍ Customer Interaction - used to measure user interaction with
different input forms such as chat or support.
❍ Essential - used to monitor critical webpage functionalities.
❍ Site Analytics - used to gather data regarding webpage usage.
❍ Social Media - used to monitor social audience, activity and user
engagement with different social media platforms.

Anti-tracker interface
When the Bitdefender Anti-tracker extension is activated, the icon
appears next to the search bar in your web browser. Every time you visit
a website, a counter can be noticed on the icon, referring to the detected
and blocked trackers. To view more details about the blocked trackers,
click the icon to open the interface. Besides the number of the trackers
blocked, you can view the time required for the page to load and the
categories to which the detected trackers belong. To view the list of the
websites that are tracking, click the desired category.
To disable Bitdefender from blocking trackers on the website you are
currently visiting, click Pause protection on this website. This setting
applies only as long you have the website open and will be reverted to the
initial state when you close the website.

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To allow trackers from a specific category to monitor your activity, click

the desired activity, and then click the corresponding button. If you
change your mind, click the same button once again.

Turning Bitdefender Anti-tracker off

To turn off the Bitdefender Anti-tracker:
❍ From your web browser:
1. Open your web browser.
2. Click the icon next to the address bar in your web browser.
3. Click the icon in the upper-right corner.
4. Use the corresponding switch to turn off.
The Bitdefender icon turns grey.

❍ From the Bitdefender interface:

1. Click Privacy on the navigation menu on the Bitdefender interface.
2. In the ANTI-TRACKER pane, click Settings.
3. Next to the web browser for which you want to disable the
extension, turn off the corresponding switch.

Allowing a website to be tracked

If you would like to be tracked while you visit a particular website, you can
add its address to exceptions as follows:
1. Open your web browser.
2. Click the icon next to the search bar.
3. Click the icon in the upper-right corner.
4. If you are on the website you want to add to exceptions, click Add
current website to the list.
If you would like to add another website, type its address in the
corresponding field, and then click .

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1.2.13. Safepay security for online transactions

The computer is quickly becoming the main tool for shopping and banking.
Paying bills, transferring money, buying pretty much anything you can
imagine has never been quicker or easier.
This involves sending personal information, account and credit card data,
passwords and other types of private information over the internet, in
other words exactly the type of information flow that cyber-criminals are
very interested to tap into. Hackers are relentless in their efforts to steal
this information, so you can never be too careful about securing online
transactions.
Bitdefender Safepay™ is first of all a protected browser, a sealed
environment that is designed to keep your online banking, e-shopping and
any other type of online transaction private and secure.
Bitdefender Safepay™ offers the following features:
❍ It blocks access to your desktop and any attempt to take snapshots of
your screen.
❍ It comes with a virtual keyboard which, when used, makes it
impossible for hackers to read your keystrokes.
❍ It is completely independent from your other browsers.
❍ It comes with built-in hotspot protection to be used when your device
is connected to unsecured Wi-fi networks.
❍ It supports bookmarks and allows you to navigate between your
favorite banking/shopping sites.
❍ It is not limited to banking and e-shopping. Any website can be opened
in Bitdefender Safepay™.

Using Bitdefender Safepay™

By default, Bitdefender detects when you navigate to an online banking
site or online shop in any browser on your device and prompts you to
launch it in Bitdefender Safepay™.
To access the main interface of Bitdefender Safepay™, use one of the
following methods:
❍ From the Bitdefender interface:

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1. Click Privacy on the navigation menu on the Bitdefender interface.

2. In the SAFEPAY pane, click Settings.
3. In the Safepay window, click Launch Safepay.

❍ From Windows:
❍ In Windows 7:
1. Click Start and go to All Programs.
2. Click Bitdefender.
3. Click Bitdefender Safepay™.

❍ In Windows 8.1:
Locate Bitdefender Safepay™ from the Windows Start screen (for
example, you can start typing "Bitdefender Safepay™" directly in
the Start screen) and then click the icon.
❍ In Windows 10 and Windows 11:
Type "Bitdefender Safepay™" in the search box from the taskbar
and click its icon.

If you are used to web browsers, you will have no trouble using
Bitdefender Safepay™ - it looks and behaves like a regular browser:
❍ enter URLs you want to go to in the address bar.
❍ add tabs to visit multiple websites in the Bitdefender Safepay™
window by clicking .
❍ navigate back and forward and refresh pages using
respectively.
❍ access Bitdefender Safepay™ settings by clicking and choosing
Settings.
❍ manage your bookmarks by clicking next to the address bar.
❍ open the virtual keyboard by clicking .
❍ increase or decrease the browser size by pressing simultaneously Ctrl
and the +/- keys in the numeric keypad.
❍ view information about your Bitdefender product by clicking and
choosing About.

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❍ print important information by clicking and choosing Print.

Note
To switch between Bitdefender Safepay™ and Windows desktop, press
the Alt+Tab keys, or click the Switch to Desktop option on the upper
left side of the window.

Configuring settings
Click and choose Settings to configure Bitdefender Safepay™:
Apply Bitdefender Safepay rules for accessed domains
The websites you have added to Bookmarks with the Automatically
open in Safepay option enabled will appear here. If you want to stop
automatically opening with Bitdefender Safepay™ a website from the list,
click × next to the desired entry from the Remove column.
Block pop-ups
You can choose to block pop-ups by clicking the corresponding switch.
You can also create a list of websites to allow pop-ups from. The list
should contain only websites you fully trust.
To add a site to the list, provide its address in the corresponding field and
click ADD DOMAIN.
To remove a website from the list, select the icon corresponding to the
desired entry.
Manage Plugins
You can choose whether you wish to enable or disable specific plugins in
Bitdefender Safepay™.
Manage certificates
You can import certificates from your system to a certificate store.
Click IMPORT and follow the wizard to use the certificates in Bitdefender
Safepay™.
Use Virtual Keyboard
The Virtual Keyboard will automatically appear when a password field is
selected.
Use the corresponding switch to enable or disable the feature.

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Printing confirmation
Enable this option if you want to give your confirmation before the printing
process starts.

Managing bookmarks
If you disabled the automatic detection of some or all websites,
or Bitdefender simply doesn't detect certain websites, you can add
bookmarks to Bitdefender Safepay™ so that you can easily launch favorite
websites in the future.
Follow these steps to add a URL to Bitdefender Safepay™ bookmarks:
1. Click and choose Bookmarks to open the Bookmarks page.

Note
The Bookmarks page is opened by default when you start
Bitdefender Safepay™.

2. Click the + button to add a new bookmark.

3. Type the URL and the title of the bookmark, and then click CREATE.
Check the Automatically open in Safepay option if you want the
bookmarked page to open with Bitdefender Safepay™ each time you
access it. The URL is also added to the Domains list on the settings
page.

Turning off Safepay notifications

When a banking site is detected, the Bitdefender product is set up to
notify you through a pop-up window.
To turn off the Safepay notifications:
1. Click Privacy on the navigation menu on the Bitdefender interface.
2. In the SAFEPAY pane, click Settings.
3. In the Settings window, turn off the switch next to Safepay
notifications.

1.2.14. Parental Control

Bitdefender Parental Control allows you to manage and protect your
children's online activities. Once you have configured Bitdefender Parental

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Control, you can easily find out what your children are doing on the
devices they use and where they have been in the last 24 hours. Moreover,
to help you know better what your children are doing, the feature gives
you statistics about their activities and interests.
In your Bitdefender subscription you have included the following features:
❍ On Windows:
❍ Block inappropriate webpages.
❍ Block apps like games, chat, file sharing programs, or others.
❍ Block the usage of the monitored device.
❍ Block internet access for specific periods of time (such as when it's
time for lessons).
❍ Set time restrictions for the usage of the devices.
❍ View the average time spent by your children on a device.
❍ View a report with the apps used on the monitored device in the
last 30 days.
❍ Set restricted areas.
❍ Find your child's Android device location.

To check your children's online activities, manage the devices your

children use, or change the Parental Control settings, you need to access
your Bitdefender account.
You can access your Bitdefender account from a web browser by going to
https://central.bitdefender.com.

Note
In this material you are provided with the options and instructions
available on the web platform.

Accessing Parental Control - My Children

Once you access the Parental Control section, the My Children window
is available. Here you can start creating profiles for your children and
later you can view and edit them. Once created, the profiles are displayed
as profile cards, allowing you to quickly manage them and check their
statuses at a glance.

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As soon as you create a profile, you can start customizing more detailed
settings to monitor and control the access to the internet and to specific
apps for your children.
You can access Parental Control settings from Bitdefender Central on any
PC or mobile device connected to the internet.
Access your Bitdefender account:
❍ On any device with internet access:
1. Access Bitdefender Central.
2. Sign in to your Bitdefender account using your email address and
password.
3. Select the Parental Control panel.
4. In the window that appears, you can manage and configure the
Parental Control profiles for each device.

❍ From your Bitdefender interface:

1. Click Privacy on the navigation menu on the Bitdefender interface.
2. In the PARENTAL CONTROL pane, click Configure.
You are redirected to the Bitdefender account webpage. Make sure
that you are signed in with your credentials.
3. Select the Parental Control feature.
4. In the window that appears, you can manage and configure the
Parental Control profiles for each device.

Note
Make sure you are logged on to the device with an administrator
account. Only users with administrative rights on the system (system
administrators) can access and configure Parental Control.

Create profiles for your children

To start monitoring your children's online activities, you need to configure
profiles and install the Bitdefender Parental Control app on the devices
they use.
To create a child profile:
1. Access Bitdefender Central.

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2. Select the Parental Control panel.

3. Click ADD A CHILD PROFILE in the My Children window.
4. Set specific information, such as name, date of birth or gender. To add
a picture to your child's profile, click the icon in the bottom right
corner of the Profile picture option. Click SAVE to continue.
Based on children development standards, setting the child's date of
birth automatically loads settings for searching the web considered
appropriate for his age category.
5. Click LET'S ADD A DEVICE.
6. If your child's device already has a Bitdefender product installed,
select his device from the available list, and then select the account
you want to monitor. Click ASSIGN.

Important
On Windows and macOS-based devices that do not have a Bitdefender
product installed, the Bitdefender Parental Control monitoring tracker
will be installed so that you can monitor your children online activities.
On Android and iOS-based devices, the Bitdefender Parental Control
app will be downloaded and installed.
To assign other devices, click ADD DEVICE next to the child's profile.
Follow the instructions from step 6 provided in this chapter.

Monitoring your children's online activities

Bitdefender Parental Control helps you keep track of what your children
are doing online. This way, you can always find out exactly in what
activities they were involved while spending time on the assigned devices.
Depending on the settings you make, Bitdefender provides you with
reports that may contain detailed information for each event, such as:
❍ The status of the event.
❍ The notification severity.
❍ The device name.
❍ The date and time when the event occurred.
To monitor the internet traffic, the accessed apps, or the online activities
for your children:

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1. Access Bitdefender Central.

2. Select the Parental Control panel.
3. Select a child profile.
In the main Activity window you can view the information you are
interested in.

Configuring the Reports Settings

By default, when Parental Control is enabled, your children's online
activities are logged.
To receive email notifications about your children's online activities:
1. Access Bitdefender Central.
2. Select the Parental Control panel.
3. Click on REPORT SETTINGS.
4. Enable the corresponding switch to receive activity reports.
5. Type the email address where the email notifications are to be sent.
6. Adjust the frequency by selecting: daily, weekly or monthly, and then
click SAVE.
You can also choose to receive notifications in your Bitdefender account in
the following situations:
❍ Every time your children are trying to access blocked apps.
❍ Every time your children receive calls from blocked/unknown phone
numbers.
❍ Every time your children leave the safe areas or enter restricted areas.
❍ Every time your children check in as Safe.

Editing a profile
To edit an existing profile:
1. Access Bitdefender Central.
2. Select the Parental Control panel.
3. Click OPTIONS on the desired profile card, and then select Edit
profile.

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4. After customizing the wanted settings, select SAVE.

Removing a profile
To remove an existing profile:
1. Access Bitdefender Central.
2. Select the Parental Control panel.
3. Select the child profile.
4. Click the OPTIONS button, then select Delete profile.
5. Confirm your choice.

Configuring Parental Control profiles

To start monitoring your children, a profile needs to be assigned to the
devices that have installed the Bitdefender Parental Control feature or
app.
After creating a profile, you can customize more detailed settings to
monitor and control the access to the internet and to specific apps.
To start configuring a profile, select the desired profile card and click
OPTIONS.
Click a tab to configure the corresponding Parental Control feature for the
device:
❍ Screentime - here you can block the access to the devices you
specified at your children's profiles. The access can be restricted both
at a certain time interval and for cumulative daily limits.
❍ Applications - here your can block the access to certain apps, such as
games, messaging software, movies, etc.
❍ Websites - here you can filter web navigation.
❍ View devices - here you can view the status of the monitored devices,
assign a new device to your child's profile or remove an assigned
device.
If you use the Amazon Alexa smart-speaker or the Google Assistant app,
you can initiate voice commands to check your children's locations or
online activities. To view the complete list of the voice commands that you
can initiate, refer to Voice commands to interact with Bitdefender.

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Activity
The main window gives you detailed information about your children's
online activities from the last 24 hours or from the last 7 days, depending
on your choice, inside and outside the home. To view activities from the
previous seven days click Last 7 days.
Depending on the activity, this window may include information about:
❍ Website activity - here you can view info about the categories of
websites that your children have visited. Click the CHANGE SETTINGS
link to allow or deny access to specific interests.
❍ Latest added phone contacts - here you can view if any new contacts
have been added on your child's devices. Click the VIEW ALL PHONE
CONTACTS link to select the contacts that your children should stay in
touch with or not.
❍ Applications - here you can see the apps your children have used.
Click the VIEW ALL APPLICATIONS link to block or allow the access
to specific apps.
❍ Screentime - here you can see the time spent online on all devices
assigned to your children. Click the VIEW SCREENTIME to acces the
Screentime window.

Applications
The Applications window allows you to block apps from running on
Windows. Games, media and messaging software, as well as other
categories of software can be blocked this way.
Here you can also view a top 30 days used apps together with the time
spent by your children on using them. Information about the time spent
on using apps can only be retrieved from Windows.
To configure application control for a specific user account:
1. A list with the assigned devices is displayed.
Select the card with the device on which you want to restrict app
access.
2. Click Manage the apps used by....
A list with the installed apps is displayed.
3. Select Blocked next to the apps you want your child to stop using.

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4. Click SAVE to apply the new setting.

You can stop monitoring the installed apps by turning off the Monitor
Apps Used option in the upper-right corner of the window.

Websites
The Websites window helps you block websites with inappropriate
content on Windows. Websites that host videos, games, media and
messaging software, as well as other categories of negative content can
be blocked this way.
The feature can be enabled or disabled by using the corresponding switch.
Depending on the age you set for your children, the Interests list comes by
default with a selection of categories enabled. To allow or deny the access
to a specific category, click it.
The icon that appears indicates that your child will not be able to
access content related to a specific category.
Allowing or blocking a website:
To allow or restrict the access to certain webpages, you have to add them
to the Exceptions list, as follows:
1. Click the MANAGE button.
2. Type the webpage you want to allow or block in the corresponding
field.
3. Select Allow or Block.
4. Click the + icon to save the changes.

Note
Access restrictions to websites can be set only for Windows, Android
and macOS devices added at your child's profile.

Screentime
In the Screentime window you are informed about the time spent on the
assigned devices on the current day, how much time is left from the daily
limit you set, and the status of the selected profile, active or paused. From
this window you can also set time restrictions for different times of the
day, such as bed time, homework or private lessons.
Time Restrictions

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To start configuring time restrictions:

1. Click OPTIONS and select Screentime.
2. In the Scehdules area, click ADD A SCHEDULE.
3. Give a name to the schedule you want to set (for example, bed time,
homework, tennis lessons, etc.).
4. Set the time frame and days when the restrictions should be applied,
and then click ADD SCHEDULE to save the settings.
To edit a restriction you set, go to the Schedules section, point the
restriction you want to edit, and the click the EDIT button.
To delete a restriction, go to the Screen Time window, point the restriction
you want to edit, click EDIT, then select DELETE SCHEDULE.
Daily Limit
The daily limit usage can be applied. If you set the profile to be put on
pause once the limit is reached, then this setting will apply to all assigned
devices.
To set a daily limit usage:
1. Click OPTIONS and select SET DAILY TIME LIMITS.
2. Set the time and days when the restrictions should be applied, and
then click SAVE CHANGES to save the settings.

1.2.15. Device Anti-Theft

Laptop theft is a major issue that affects individuals and organizations
alike. Even more than losing the hardware itself, the data lost with it can
cause significant damage, both financially and emotionally.
Yet few people take the proper steps to secure their important personal,
business and financial data in the case of theft or loss.
Bitdefender Anti-Theft helps you be better prepared for such an event by
allowing you to remotely locate or lock your laptop and even wipe all data
from it, should you ever part with your laptop against your will.
To use the Anti-Theft features, the following prerequisites must be met:
❍ The commands can only be sent from the Bitdefender account.

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❍ The laptop must be connected to the internet to receive the

commands.
Anti-Theft features work in the following way:
Locate
View your device's location on Google Maps.
The accuracy of the location depends on how Bitdefender is able to
determine it. The location is determined to within tens of meters if Wi-fi is
enabled on your laptop and there are wireless networks in its range.
If the laptop is connected to a wired LAN with no Wi-fi based location
available, the location will be determined based on the IP address, which
is considerably less accurate.
Alert
Send a remote alert on the device.
The feature is only available on mobile devices.
Lock
Lock your laptop and set a 4 digit PIN for unlocking it. When you send the
Lock command, the system reboots and logging back into Windows is only
possible after entering the PIN you have set.
If you want Bitdefender to take photos of the one who tries to get access
to your laptop, check the corresponding check box. The snapped photos
are taken using the front camera and displayed together with the time-
stamp in the Anti-Theft dashboard. Only the two most recent photos will
be saved.
This action is available only for laptops that have front camera.
Wipe
Remove all data from your system. When you send the Wipe command,
the laptop reboots and the data on all hard drive partitions is erased.
Show IP
Displays the last IP address for the selected device. Click SHOW IP to
make it visible.
Anti-Theft is activated after the installation and can be accessed
exclusively through your Bitdefender account from any device connected
to the internet, anywhere.

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Using Anti-Theft features

To access the Anti-Theft features, use one of the following possibilities:
❍ From the Bitdefender main interface:
1. Click Utilities on the navigation menu on the Bitdefender interface.
2. Click GO TO CENTRAL.
You are redirected to the Bitdefender Central page. Make sure that
you are signed in with your credentials.
3. In the Bitdefender Central window that opens, click the desired
device card, then select Anti-Theft.

❍ On any device with internet access:

1. Open a web browser and go to: https://central.bitdefender.com.
2. Sign in to your Bitdefender account using your email address and
password.
3. Select the My Devices panel.
4. Click the desired device card, then select Anti-Theft.
5. Select the feature you want to use:
Locate - display your device's location on Google Maps.
Show IP - display the last IP address of your device.
Alert - send an alert on the device.
Lock - lock your laptop and set a PIN code for unlocking it.
Wipe - delete all data from your laptop.

Important
After you wipe a device, all Anti-Theft features cease to
function.

1.3. Utilities
1.3.1. Profiles
Daily job activities, watching movies or playing games may cause system
slow down, especially if they are running simultaneously with Windows
update processes and maintenance tasks. With Bitdefender, you can now

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choose and apply your preferred profile, which makes system adjustments
suited to increase the performance of specific installed apps.
Bitdefender provides the following profiles:
❍ Work Profile
❍ Movie Profile
❍ Game Profile
❍ Public Wi-Fi Profile
❍ Battery Mode Profile
If you decide to not use Profiles, a default profile called Standard is
enabled and it brings no optimization to your system.
According to your activity, the following product settings are applied when
Work, Movie or Game profiles are activated:
❍ All Bitdefender alerts and pop-ups are disabled.
❍ Automatic Update is postponed.
❍ Scheduled scans are postponed.
❍ The Antispam feature is enabled.
❍ Search Advisor is disabled.
❍ Special offers notifications are disabled.
According to your activity, the following system settings are applied when
Work, Movie or Game profiles are activated:
❍ Windows Automatic Updates are postponed.
❍ Windows alerts and pop-ups are disabled.
❍ Unnecessary background programs are suspended.
❍ Visual effects are adjusted for best performance.
❍ Maintenance tasks are postponed.
❍ Power plan settings are adjusted.
While running in the Public Wi-Fi profile, Bitdefender Ultimate Security is
set to automatically accomplish the following program settings:
❍ Advanced Threat Defense is turned on
❍ The Bitdefender Firewall is turned on and the following settings are
applied to your wireless adapter:

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❍ Stealth mode - ON
❍ Network type - Public

❍ The following settings from Online Threat Prevention are turned on:
❍ Encrypted web scan
❍ Protection against fraud
❍ Protection against phishing

Work Profile
Running multiple tasks at work, such as sending emails, having a video
communication with your distant colleagues or working with design apps
may affect your system performance. Work Profile has been designed
to help you improve your work efficiency, by turning off some of your
background services and maintenance tasks.

Configuring Work Profile

To configure the actions to be taken while in Work Profile:
1. Click Utilities on the navigation menu on the Bitdefender interface.
2. In the Profiles tab, click Settings.
3. Click the CONFIGURE button from the Work Profile area.
4. Choose the system adjustments you would like to be applied by
checking the following options:
❍ Boost performance on work apps
❍ Optimize product settings for Work profile
❍ Postpone background programs and maintenance tasks
❍ Postpone Windows Automatic Updates

5. Click SAVE to save the changes and close the window.

Manually adding apps to the Work Profile list

If Bitdefender does not automatically enter Work Profile when you launch
a certain work app, you can manually add the app to the Work application
list.

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To manually add apps to the Work application list in Work Profile:

1. Click Utilities on the navigation menu on the Bitdefender interface.
2. In the Profiles tab, click Settings.
3. Click the CONFIGURE button from the Work Profile area.
4. In the Work profile settings window, click Applications list.
5. Click ADD.
A new window appears. Browse to the app's executable file, select it
and click OK to add it to the list.

Movie Profile
Displaying high quality video content, such as high definition movies,
requires significant system resources. Movie Profile adjusts system and
product settings so you can enjoy an uninterrupted and seamless movie
experience.

Configuring Movie Profile

To configure the actions to be taken while in Movie Profile:
1. Click Utilities on the navigation menu on the Bitdefender interface.
2. In the Profiles tab, click Settings.
3. Click the CONFIGURE button from the Movie Profile area.
4. Choose the system adjustments you would like to be applied by
checking the following options:
❍ Boost performance on video players
❍ Optimize product settings for Movie profile
❍ Postpone background programs and maintenance tasks
❍ Postpone Windows Automatic Updates
❍ Adjust power plan settings for movies

5. Click SAVE to save the changes and close the window.

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Manually adding video players to the Movie Profile list

If Bitdefender does not automatically enter Movie Profile when you launch
a certain video player app, you can manually add the app to the Movie
application list.
To manually add video players to the Movie application list in Movie
Profile:
1. Click Utilities on the navigation menu on the Bitdefender interface.
2. In the Profiles tab, click Settings.
3. Click the CONFIGURE button from the Movie Profile area.
4. In the Movie profile settings window, click Players list.
5. Click ADD.
A new window appears. Browse to the app's executable file, select it
and click OK to add it to the list.

Game Profile
Enjoying an uninterrupted gaming experience is all about reducing system
load and diminishing slowdowns. By using behavioral heuristics along
with a list of known games, Bitdefender can automatically detect running
games and optimize your system resources so that you can enjoy your
gaming break.

Configuring Game Profile

To configure the actions to be taken while in Game Profile:
1. Click Utilities on the navigation menu on the Bitdefender interface.
2. In the Profiles tab, click Settings.
3. Click the Configure button from the Game Profile area.
4. Choose the system adjustments you would like to be applied by
checking the following options:
❍ Boost performance on games
❍ Optimize product settings for Game profile
❍ Postpone background programs and maintenance tasks
❍ Postpone Windows Automatic Updates

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❍ Adjust power plan settings for games

5. Click SAVE to save the changes and close the window.

Manually adding games to the Game list

If Bitdefender does not automatically enter Game Profile when you launch
a certain game or app, you can manually add the app to the Game
application list.
To manually add games to the Game application list in Game Profile:
1. Click Utilities on the navigation menu on the Bitdefender interface.
2. In the Profiles tab, click Settings.
3. Click the Configure button from the Game Profile area.
4. In the Game profile settings window, click Games list.
5. Click ADD.
A new window appears. Browse to the game's executable file, select it
and click OK to add it to the list.

Public Wi-Fi Profile

Sending emails, typing sensitive credentials or shopping online while
connected to unsafe wireless networks can expose your personal data to
risk. Public Wi-Fi Profile adjusts product settings to give you the possibility
to make payments online and use sensitive information in a protected
environment.

Configuring Public Wi-Fi profile

To configure Bitdefender to apply product settings while connected to an
unsafe wireless network:
1. Click Utilities on the navigation menu on the Bitdefender interface.
2. In the Profiles tab, click Settings.
3. Click the CONFIGURE button from the Public Wi-Fi Profile area.
4. Let the Adjusts product settings to boost protection when
connected to an unsafe public Wi-Fi network check box enabled.
5. Click Save.

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Battery Mode Profile

Battery Mode profile is specially designed for laptop and tablet users. Its
purpose is to minimize both system and Bitdefender impact on power
consumption when the battery charge level is lower than the default one
or the one you select.

Configuring Battery Mode Profile

To configure the Battery Mode profile:
1. Click Utilities on the navigation menu on the Bitdefender interface.
2. In the Profiles tab, click Settings.
3. Click the Configure button from the Battery Mode Profile area.
4. Choose the system adjustments to be applied by checking the
following options:
❍ Optimize product settings for Battery mode.
❍ Postpone background programs and maintenance tasks.
❍ Postpone Windows Automatic Updates.
❍ Adjust power plan settings for Battery mode.
❍ Disable external devices and network ports.

5. Click SAVE to save the changes and close the window.

Type a valid value in the spin box or select one using the up and down
arrow keys to specify when the system should start operating in Battery
Mode. By default, the mode is activated when the battery charge level
drops below 30%.
The following product settings are applied when Bitdefender operates in
Battery Mode profile:
❍ Bitdefender Automatic Update is postponed.
❍ Scheduled scans are postponed.
Bitdefender detects when your laptop has switched to battery power and
based on the battery charge level it automatically enters Battery Mode.
Likewise, Bitdefender automatically exits Battery Mode when it detects
the laptop is no longer running on battery.

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Real-time optimization
Bitdefender Real-time optimization is a plugin that improves your system
performance silently, in the background, making sure that you are not
interrupted while you are in a profile mode. Depending on the CPU load,
the plugin monitors all processes, focusing on those that take up a higher
load, to adjust them to your needs.
To turn on or off Real-time optimization:
1. Click Utilities on the navigation menu on the Bitdefender interface.
2. In the Profiles tab, click Settings.
3. Scroll down until you see the Real-time optimization option, and then
use the corresponding switch to turn it on or off.

1.3.2. OneClick Optimizer

Issues such as hard disk failures, leftover registry files and browser
history, may slow down your work, which may become nagging for you.
All these can now be fixed with one single click of a button.
OneClick Optimizer allows you to identify and remove useless files by
running multiple cleaning tasks at the same time.
To start the OneClick Optimizer process:
1. Click Utilities on the navigation menu on the Bitdefender interface.
2. Click the Optimize button.
a. Analyzing
Wait for Bitdefender to finish searching for system issues.
❍ Disk Cleanup - identifies unnecessary files and folders.
❍ Registry Cleanup - identifies invalid or outdated references in
the Windows Registry.
❍ Privacy Cleanup - identifies temporary internet files and
cookies, browser cache and history.
The number of found issues is displayed. Click the View details link
to review them before proceeding with the cleaning process. Click
Optimize to continue.
b. Optimizing

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Wait for Bitdefender to finish optimizing your system.

c. Issues
This is where you can view the operation result.
If you want comprehensive information on the optimization
process, click the View detailed report button.

1.3.3. Data Protection

Deleting files permanently
When you delete a file, it can no longer be accessed through normal
means. However, the file continues to be stored on the hard disk until it is
overwritten when copying new files.
The Bitdefender File Shredder helps you permanently delete data by
physically removing it from your hard disk.
You can quickly shred files or folders from your device using the Windows
contextual menu by following these steps:
1. Right-click the file or folder you want to permanently delete.
2. Select Bitdefender > File Shredder in the context menu that appears.
3. Click Delete permanently, and then confirm that you wish to continue
with the process.
Wait for Bitdefender to finish shredding the files.
4. The results are displayed. Click Finish to exit the wizard.
Alternatively, you can shred files from the Bitdefender interface, as
follows:
1. Click Utilities on the navigation menu on the Bitdefender interface.
2. In the Data Protection pane, click File Shredder.
3. Follow the File Shredder wizard:
a. Click the Add Folders button to add the files or folders you want to
be permanently removed.
Alternatively, drag these files or folders to this window.
b. Click Delete Permanently, and then confirm that you wish to
continue with the process.
Wait for Bitdefender to finish shredding the files.

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c. Results Summary
The results are displayed. Click Finish to exit the wizard.

1.4. How to
1.4.1. Installation
How do I install Bitdefender on a second device?
If the subscription you have purchased covers more than one device, you
can use your Bitdefender account to activate a second PC.
To install Bitdefender on a second device:
1. Click Install on another device on the lower-left corner of the
Bitdefender interface.
A new window appears on your screen.
2. Click SHARE DOWNLOAD LINK.
3. Follow the on-screen instructions to install Bitdefender.
The new device on which you have installed the Bitdefender product will
appear in the Bitdefender Central dashboard.

How can I reinstall Bitdefender?

Typical situations when you would need to reinstall Bitdefender include
the following:
❍ you have reinstalled the operating system.
❍ you want to fix issues that might have caused slowdowns and crashes.
❍ your Bitdefender product is not starting or working properly.
In the event that one of the mentioned situations is your case, follow
these steps:
❍ In Windows 7:
1. Click Start and go to All Programs.
2. Find Bitdefender Ultimate Security and select Uninstall.
3. Click REINSTALL in the window that appears.
4. You need to restart the device to complete the process.

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❍ In Windows 8.1:
1. From the Windows Start screen, locate Control Panel (for example,
you can start typing "Control Panel" directly in the Start screen),
and then click its icon.
2. Click Uninstall a program or Programs and Features.
3. Find Bitdefender Ultimate Security and select Uninstall.
4. Click REINSTALL in the window that appears.
5. You need to restart the device to complete the process.

❍ In Windows 10 and Windows 11:

1. Click Start, then click Settings.
2. Click the System icon in the Settings area, then select Apps &
features.
3. Find Bitdefender Ultimate Security and select Uninstall.
4. Click Uninstall again to confirm your choice.
5. Click REINSTALL.
6. You need to restart the device to complete the process.

Note
By following this reinstall procedure, customized settings are saved and
available in the new installed product. Other settings may be switched
back to their default configuration.

Where can I download my Bitdefender product from?

You can install Bitdefender from the installation disc, or using the web
installer you can download on your device from the Bitdefender Central
platform.

Note
Before running the kit, it is recommended to remove any security
solution installed on your system. When you use more than one security
solution on the same device, the system becomes unstable.
To install Bitdefender from Bitdefender Central:
1. Access Bitdefender Central.

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2. Select the My Devices panel, and then click INSTALL PROTECTION.

3. Choose one of the two available options:
❍ Protect this device
Select this option, and then select the owner of the device. If the
device belongs to someone else, click the corresponding button.
❍ Protect other devices
Select this option, and then select the owner of the device. If the
device belongs to someone else, click the corresponding button.
Click SEND DOWNLOAD LINK. Type an email address in the
corresponding field, and click SEND EMAIL. Note that the
generated download link is valid for the next 24 hours only. If the
link expires, you will have to generate a new one by following the
same steps.
On the device you want to install your Bitdefender product,
check the email account that you typed in, and then click the
corresponding download button.

4. Run the Bitdefender product you have downloaded.

How do I use my Bitdefender subscription after a Windows

upgrade?
This situation appears when you upgrade your operating system and you
want to continue using your Bitdefender subscription.
If you are using a previous Bitdefender version you can upgrade, free
of charge, to the latest Bitdefender, as follows:
❍ From a previous Bitdefender Antivirus version to the latest Bitdefender
Antivirus available.
❍ From a previous Bitdefender Internet Security version to the latest
Bitdefender Internet Security available.
❍ From a previous Bitdefender Total Security version to the latest
Bitdefender Total Security available.
There are two cases which may appear:
❍ You have upgraded the operating system using Windows Update and
you notice Bitdefender is no longer working.
In this case, you need to reinstall the product by following these steps:

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❍ In Windows 7:
1. Click Start, go to Control Panel and double-click Programs and
Features.
2. Find Bitdefender Ultimate Security and select Uninstall.
3. Click REINSTALL in the window that appears.
4. Wait for the uninstall process to complete, and then reboot your
system.
Open the interface of your new installed Bitdefender product to
have access to its features.

❍ In Windows 8.1:
1. From the Windows Start screen, locate Control Panel (for
example, you can start typing "Control Panel" directly in the
Start screen), and then click its icon.
2. Click Uninstall a program or Programs and Features.
3. Find Bitdefender Ultimate Security and select Uninstall.
4. Click REINSTALL in the window that appears.
5. Wait for the uninstall process to complete, and then reboot your
system.
Open the interface of your new installed Bitdefender product to
have access to its features.

❍ In Windows 10 and Windows 11:

1. Click Start, then click Settings.
2. Click the System icon in the Settings area, then select Apps.
3. Find Bitdefender Ultimate Security and select Uninstall.
4. Click Uninstall again to confirm your choice.
5. Click REINSTALL in the window that appears.
6. Wait for the uninstall process to complete, and then reboot your
system.
Open the interface of your new installed Bitdefender product to
have access to its features.

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Note
By following this reinstall procedure, customized settings are saved
and available in the new installed product. Other settings may be
switched back to their default configuration.

❍ You changed your system and you want to continue using the
Bitdefender protection. Therefore, you need to reinstall the product
using the latest version.
To solve this situation:
1. Download the installation file:
a. Access Bitdefender Central.
b. Select the My Devices panel, and then click INSTALL
PROTECTION.
c. Choose one of the two available options:
❍ Protect this device
Select this option, and then select the owner of the
device. If the device belongs to someone else, click the
corresponding button.
❍ Protect another device
Select this option, and then select the owner of the
device. If the device belongs to someone else, click the
corresponding button.
Click SEND DOWNLOAD LINK. Type an email address in the
corresponding field, and click SEND EMAIL. Note that the
generated download link is valid for the next 24 hours only.
If the link expires, you will have to generate a new one by
following the same steps.
On the device you want to install your Bitdefender product,
check the email account that you typed in, and then click the
corresponding download button.

2. Run the Bitdefender product you have downloaded.

For more information about the Bitdefender installation process, refer
to Installing your Bitdefender product (page 5).

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How can I upgrade to the latest Bitdefender version?

From now on, the upgrade to the newest version is possible without
following the manual uninstall and reinstall procedure. More exactly, the
new product including new features and major product improvements
is delivered via product update and, if you already have an active
Bitdefender subscription, the product gets automatically activated.
If you are using the 2020 version, you can upgrade to the newest version
by following these steps:
1. Click RESTART NOW in the notification you receive with the upgrade
information. If you miss it, access the Notifications window, point to
the most recent update, and then click the RESTART NOW button.
Wait for the device to restart.
The What's new window with information about the improved and
new features appears.
2. Click the Read more links to be redirected to our dedicated page with
more details and helpful articles.
3. Close the What's new window to access the interface of the new
installed version.
Users that want to upgrade for free from Bitdefender 2016 or a lower
version to the newest Bitdefender version, have to remove their current
version from Control Panel, and then download the latest installation
file from the Bitdefender website at the following address: https://
www.bitdefender.com/Downloads/. The activation is possible only with a
valid subscription

1.4.2. Bitdefender Central

How do I sign in to Bitdefender account with another account?
You have created a new Bitdefender account and you want to use it from
now on.
To successfully sign in with another Bitdefender account:
1. Click on your account name in the upper part of the Bitdefender
interface.
2. Click Switch Account on the upper right corner of the screen to
change the account linked to the device.

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3. Type the email address in the corresponding field, and then click
NEXT.
4. Type your password, and then click SIGN IN.

Note
The Bitdefender product from your device automatically changes
according to the subscription associated to the new Bitdefender
account. If there is no available subscription associated to the new
Bitdefender account, or you wish to transfer it from the previous
account, you can contact Bitdefender for support as described in
section Asking for Help (page 286).

How do I turn off Bitdefender Central help messages?

To help you understand what each option in Bitdefender Central is useful
for, help messages are displayed in the dashboard.
If you wish to stop seeing this kind of messages:
1. Access Bitdefender Central.
2. Click the icon in the upper right side of the screen.
3. Click My Account in the slide menu.
4. Click Settings in the slide menu.
5. Disable the Turn on/off help messages option.

I forgot the password I set for my Bitdefender account. How do I

reset it?
There are two possibilities to set a new password for your Bitdefender
account:
❍ From the Bitdefender interface:
1. Click My Account on the navigation menu on the Bitdefender
interface.
2. Click Switch Account on the upper right corner of the screen.
A new window appears.
3. Type your email address and click NEXT.
A new window appears.
4. Click Forgot password?.

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5. Click NEXT.
6. Check your email account, type the security code you have
received, and then click NEXT.
Alternatively, you can click Change password in the email that we
sent you.
7. Type the new password you want to set, and then type it once
again. Click SAVE.

❍ From your web browser:

1. Go to: https://central.bitdefender.com.
2. Click SIGN IN.
3. Type your email address, and then click NEXT.
4. Click Forgot password?.
5. Click NEXT.
6. Check your email account and follow the provided instructions to
set a new password for your Bitdefender account.

To access your Bitdefender account from now on, type your email address
and the new password you have just set.

How can I manage the logon sessions associated to my Bitdefender

account?
In your Bitdefender account you have the possibility to view the latest
inactive and active logon sessions running on devices associated to your
account. Moreover, you can sign out remotely by following these steps:
1. Access Bitdefender Central.
2. Click the icon in the upper right side of the screen.
3. Click Sessions in the slide menu.
4. In the Active sessions area, select the SIGN OUT option next to the
device you want to finish the logon session.

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1.4.3. Scanning with Bitdefender

How do I scan a file or a folder?

The easiest way to scan a file or folder is to right-click the object you want
to scan, point to Bitdefender and select Scan with Bitdefender from the
menu.
To complete the scan, follow the Antivirus Scan wizard. Bitdefender will
automatically take the recommended actions on detected files.
If there remain unresolved threats, you will be prompted to choose the
actions to be taken on them.
Typical situations when you would use this scanning method include the
following:
❍ You suspect a specific file or folder to be infected.
❍ Whenever you download files from the internet that you think might be
dangerous.
❍ Scan a network share before copying files to your device.

How do I scan my system

To perform a complete scan on the system:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTIVIRUS pane, click Open.
3. Click the Run Scan button next to System Scan.
4. Follow the System Scan wizard to complete the scan. Bitdefender will
automatically take the recommended actions on detected files.
If there remain unresolved threats, you will be prompted to choose the
actions to be taken on them. For more information, refer to.

How do I schedule a scan?

You can set your Bitdefender product to start scanning important system
locations when you are not in the front of the device.
To schedule a scan:
1. Click Protection on the navigation menu on the Bitdefender interface.

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2. In the ANTIVIRUS pane, click Open.

3. Click next to the scan type that you want to schedule, System Scan
or Quick Scan, in the lower part of the interface, then select Edit.
Alternatively, you can create a scan type to suit your needs by clicking
+Create Scan next to Manage Scans.
4. Customize the scan according to your needs, then click Next.
5. Check the box next to Choose when to schedule this task.
Select one of the corresponding options to set a schedule:
❍ At system startup
❍ Daily
❍ Weekly
❍ Monthly
If you choose Daily, Monthly, or Weekly, drag the slider along the scale
to set the desired period of time when the scheduled scan should
start.
If you choose to create a new custom scan, the Scan task window
appears. From here you can select the locations you want to be scanned.

How do I create a custom scan task?

If you want to scan specific locations on your device or to configure the
scanning options, configure and run a customized scan task.
To create a customized scan task, proceed as follows:
1. In the ANTIVIRUS pane, click Open.
2. Click +Create Scan next to Manage Scans.
3. In the task name field, type a name for the scan, select the locations
you would like to be scanned, and then click NEXT.
4. Configure these general options:
❍ Scan only applications. You can set Bitdefender to scan only
accessed apps.
❍ Scan task priority. You can choose the impact a scan process
should have on your system performance.
❍ Auto - The priority of the scan process will depend on the
system activity. To make sure that the scan process will not

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affect the system activity, Bitdefender will decide whether the

scan process should be run with high or low priority.
❍ High - The priority of the scan process will be high. By choosing
this option, you will allow other programs to run slower and
decrease the time needed for the scan process to finish.
❍ Low - The priority of the scan process will be low. By choosing
this option, you will allow other programs to run faster and
increase the time needed for the scan process to finish.

❍ Post scan actions. Choose what action Bitdefender should take in

case no threats are found:
❍ Show Summary window
❍ Shutdown device
❍ Close Scan window

5. If you want to configure the scanning options in detail, click Show

advanced options.
Click Next.
6. You can enable the Schedule scan task option, if you wish, then
choose when the custom scan you created should start.
❍ At system startup
❍ Daily
❍ Monthly
❍ Weekly
If you choose Daily, Monthly, or Weekly, drag the slider along the scale
to set the desired period of time when the scheduled scan should
start.
7. Click Save to save the settings and close the configuration window.
Depending on the locations to be scanned, the scan may take a while.
If threats will be found during the scanning process, you will be
prompted to choose the actions to be taken on the detected files.
If you want to, you can quickly rerun a previous custom scan by clicking
the corresponding entry in the available list.

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How do I except a folder from being scanned?

Bitdefender allows excepting specific files, folders or file extensions from
scanning.
Exceptions are to be used by users having advanced computer knowledge
and only in the following situations:
❍ You have a large folder on your system where you keep movies and
music.
❍ You have a large archive on your system where you keep different data.
❍ You keep a folder where you install different types of software and
apps for testing purposes. Scanning the folder may result in losing
some of the data.
To add a folder to the Exceptions list:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTIVIRUS pane, click Open.
3. Click the Settings tab.
4. Click on Manage Exceptions.
5. Click +Add an Exception.
6. Enter the path of the folder you want to except from scanning in the
corresponding field.
Alternatively, you can navigate to the folder by clicking the browse
button in the right side of the interface, select it and click on OK.
7. Turn on the switch next to the protection feature that should not scan
the folder. There are three options:
❍ Antivirus
❍ Online Threat Prevention
❍ Advanced Threat Defense

8. Click Save to save the changes and close the window.

What to do when Bitdefender detected a clean file as infected?

There may be cases when Bitdefender mistakenly flags a legitimate file as
being a threat (a false positive). To correct this error, add the file to the
Bitdefender Exceptions area:

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1. Turn off the Bitdefender real-time antivirus protection:

a. Click Protection on the navigation menu on the Bitdefender
interface.
b. In the ANTIVIRUS pane, click Open.
c. In the Advanced window, turn off Bitdefender Shield.
A warning window appears. You must confirm your choice by
selecting from the menu how long you want the real-time
protection to be disabled. You can disable real-time protection for
5, 15 or 30 minutes, for an hour, permanently or until a system
restart.

2. Display hidden objects in Windows. To find out how to do this, refer to

How do I display hidden objects in Windows? (page 119).
3. Restore the file from the Quarantine area:
a. Click Protection on the navigation menu on the Bitdefender
interface.
b. In the ANTIVIRUS pane, click Open.
c. Go to the Settings windows and click Manage quarantine.
d. Select the file, and then click Restore.

4. Add the file to the Exceptions list. To find out how to do this, refer to
How do I except a folder from being scanned? (page 102).
5. Turn on the Bitdefender real-time antivirus protection.
6. Contact our support representatives so that we may remove the
detection of the threat information update. To find out how to do this,
refer to Asking for Help (page 286).

How do I check what threats Bitdefender detected?

Each time a scan is performed, a scan log is created and Bitdefender
records the detected issues.
The scan log contains detailed information about the logged scanning
process, such as scanning options, the scanning target, the threats found
and the actions taken on these threats.
You can open the scan log directly from the scan wizard, once the scan is
completed, by clicking SHOW LOG.

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To check a scan log or any detected infection at a later time:

1. Click Notifications on the navigation menu on the Bitdefender
interface.
2. In the All tab, select the notification regarding the latest scan.
This is where you can find all threat scan events, including threats
detected by on-access scanning, user-initiated scans and status
changes for automatic scans.
3. In the notifications list, you can check what scans have been
performed recently. Click a notification to view details about it.
4. To open a scan log, click View log.

1.4.4. Parental Control

How do I protect my children from online threats?

Bitdefender Parental Control allows you to restrict access to the internet
and to specific apps, preventing your children from viewing inappropriate
content whenever you are not around.
To configure the Parental Control:
1. Click Privacy on the navigation menu on the Bitdefender interface.
2. In the PARENTAL CONTROL pane, click Configure.
You are redirected to the Bitdefender account webpage. Make sure
that you are signed in with your credentials.
3. The Parental Control dashboard opens. This is where you can check
and configure the Parental Control settings.
4. Click ADD A CHILD PROFILE.
5. Set specific information, such as name, date of birth or gender. To add
a picture to your child's profile, click the icon in the bottom right
corner of the Profile picture option. Click SAVE to continue.
Based on children development standards, setting the child's date of
birth automatically loads settings for searching the web considered
appropriate for his age category.
6. Click LET'S ADD A DEVICE.

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7. If your child's device already has a Bitdefender product installed,

select his device from the available list, and then select the account
you want to monitor. Click ASSIGN.

Important
On Windows and macOS-based devices that do not have a Bitdefender
product installed, the Bitdefender Parental Control monitoring tracker
will be installed so that you can monitor your children online activities.
On Android and iOS-based devices, the Bitdefender Parental Control
app will be downloaded and installed.

How do I block my child's access to a website?

Bitdefender Parental Control allows you to control the content accessed
by your child while using his device and enables you to block access to a
website.
To block access to a website, you need to add it to the Exceptions list, as
follows:
1. Go to: https://internetsecurityservices-
central.mysecuritydashboard.com/.
2. Sign in to your Bitdefender account using your email address and
password.
3. Click Parental Control to access the dashboard.
4. Select your child's profile.
5. Click OPTIONS tab, and then select Websites.
6. Click MANAGE.
7. Type the website you want to block in the corresponding field.
8. Select Block.
9. Click the icon to save the changes, then click DONE.

Note
Restrictions can be set only for Android, macOS and Windows-based
devices.

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How do I prevent my child from using certain apps?

Bitdefender Parental Control allows you to control the content accessed
by your children while using devices.
To block the access to an app:
1. Go to: https://internetsecurityservices-
central.mysecuritydashboard.com/.
2. Sign in to your Bitdefender account using your email address and
password.
3. Click Parental Control to access the dashboard.
4. Select a child profile.
5. Click OPTIONS and select Applications.
6. A list with the assigned devices is displayed.
Select the card with the device on which you want to restrict app
access.
7. Click Manage the apps used by....
8. Select Blocked next to the apps you want your child to stop using.
9. Click SAVE to apply the new setting.

Note
Restrictions can be set only for Android, macOS and Windows-based
devices.

How can I set a location as safe or restricted for my child?

Bitdefender Parental Control allows you to set a location as safe or
restricted for your child.
To set a location:
1. Go to: https://central.bitdefender.com.
2. Sign in to your Bitdefender account using your email address and
password.
3. Click Parental Control to access the dashboard.
4. Select your child's profile.
5. Click OPTIONS and select Child Location.

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6. Click Devices in the frame you have in the Child Location window.
7. Click the device you want to configure.
8. In the Areas window, click the ADD AREA button.
9. Choose the type of the location, SAFE or RESTRICTED.
10 Type a valid name for the area where your child has permission to go
. or not.
11 Set the range that should be applied for monitoring from the Radius
. slide bar.
12 Click ADD AREA to save your settings.
.
Whenever you want to set a restricted location as safe, or a safe location
as restricted, click it, and then select the EDIT AREA button. Depending
on the change you want to make, select the SAFE or the RESTRICTED
option, and then click UPDATE AREA.

How do I block my child's access to the assigned devices during

daily activities?
Bitdefender Parental Control allows you to limit your child's access to the
assigned devices during daily activities, such as school hours, when the
homework should be done, or when your child should sleep.
To set up time restrictions:
1. Go to: https://internetsecurityservices-
central.mysecuritydashboard.com/.
2. Sign in to your Bitdefender account using your email address and
password.
3. Click Parental Control to access the dashboard.
4. Select the profile of the child you want to set restrictions to.
5. Click OPTIONS and select Screentime.
6. In the Schedules area, click Add a schedule.
7. Give a name to the restriction you want to set (for example, bed time,
homework, tennis lessons, etc.).

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8. Set the time frame and days when the restrictions should be applied,
and then click ADD SCHEDULE to save the settings.

How do I block my child's access to the assigned devices during the

day or night?
Bitdefender Parental Control allows you to limit your child's access to the
assigned devices at different times during a day.
To set up daily limit usage:
1. Go to: https://internetsecurityservices-
central.mysecuritydashboard.com/.
2. Sign in to your Bitdefender account using your email address and
password.
3. Click Parental Control to access the dashboard.
4. Select the profile of the child you want to set restrictions to.
5. Click OPTIONS and select Screentime.
6. In the Daily time limits area, click SET DAILY TIME LIMITS.
7. Set the time and days when the restrictions should be applied, and
then click SAVE CHANGES to save the settings.

How to remove a child profile

If you want to remove an existing child profile:
1. Go to: https://central.bitdefender.com.
2. Sign in to your Bitdefender account using your email address and
password.
3. Click Parental Control to access the dashboard.
4. Select the child profile you wish to delete.
5. Click OPTIONS and select Delete profile.
6. Confirm your choice.

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1.4.5. Privacy protection

How do I make sure my online transaction is secure?
To make sure your online operations remain private, you can use the
browser provided by Bitdefender to protect your transactions and home
banking apps.
Bitdefender Safepay™ is a secured browser designed to protect your
credit card information, account number or any other sensitive data you
may enter while accessing different online locations.
To keep your online activity secure and private:
1. Click Privacy on the navigation menu on the Bitdefender interface.
2. In the SAFEPAY pane, click Settings.
3. In the Safepay window, click Launch Safepay.
4. Click the button to access the Virtual Keyboard.
Use the Virtual Keyboard when typing sensitive information such as
your passwords.

What can I do if my device has been stolen?

Mobile device theft, whether it is a smartphone, a tablet or a laptop
is one of the main issues today affecting individuals and organizations
throughout the world.
Bitdefender Anti-Theft allows you to not only locate and lock the stolen
device, but also wipe all data to ensure that it will not be used by the thief.
To access the Anti-Theft features from your account:
1. Access Bitdefender Central.
2. Select the My Devices panel.
3. Click the desired device card, and then select Anti-Theft.
4. Select the feature you want to use:
❍ LOCATE - display your device's location on Google Maps.
Show IP - displays the last IP address for the selected device.
❍ Alert - send an alert on the device.
❍ Lock - lock your device and set a numeric PIN code for
unlocking it. Alternatively, enable the corresponding option to allow

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Bitdefender to take snapshots of the person who is trying to access

your device.
❍ Wipe - delete all data from your device.

Important
After you wipe a device, all Anti-Theft features cease to
function.

How do I remove a file permanently with Bitdefender?

If you want to remove a file permanently from your system, you need to
delete the data physically from your hard disk.
The Bitdefender File Shredder will help you to quickly shred files or
folders from your device using the Windows contextual menu by following
these steps:
1. Right-click the file or folder you want to permanently delete, point to
Bitdefender and select File Shredder.
2. Click Delete Permanently, and then confirm that you wish to continue
with the process.
Wait for Bitdefender to finish shredding the files.
3. The results are displayed. Click FINISH to exit the wizard.

How do I protect my webcam from being hacked?

You can set your Bitdefender product to allow or deny the access of
installed apps to your webcam by following these steps:
1. Click Privacy on the navigation menu on the Bitdefender interface.
2. In the VIDEO & AUDIO PROTECTION pane, click Settings.
3. Go to the Webcam Protection window and you will see the list with
the apps that have requested access to your camera.
4. Point to the app you want to allow or ban the access, and then click
the switch represented by a video camera, situated next to it.
To view what the other Bitdefender users have chosen to do with the
selected app, click the icon. You will be notified each time one of
the listed apps is blocked by the Bitdefender users.

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To manually add apps to this list, click the Add application button and
select one of the two options.
❍ From Windows Store
❍ From your apps

How can I manually restore encrypted files when the restoration

process fails?
In case encrypted files cannot be automatically restored, you can
manually restore them by following these steps:
1. Click Notifications on the navigation menu on the Bitdefender
interface.
2. In the All tab, select the notification regarding the latest ransomware
behavior detected, and then click Encrypted Files.
3. The list with the encrypted files is displayed.
Click Recover files to continue.
4. In case the entire or a part of the restoring process fails, you have to
choose the location where the decrypted files should be saved. Click
Restore location, and then choose a location on your PC.
5. A confirmation window appears.
Click Finish to end the restoring process.
Files with the following extensions can be restored in case they get
encrypted:
.3g2; .3gp;
.7z; .ai; .aif; .arj; .asp; .aspx; .avi; .bat; .bin; .bmp; .c; .cda; .cgi; .class; .com
; .cpp; .cs; .css; .csv; .dat; .db; .dbf; .deb;.doc; .docx; .gif; .gz; .h264; .h; .flv;
.htm; .html;.ico; .jar; .java; .jpeg; .jpg;.js; .jsp; .key; .m4v; .mdb; .mid; .midi;
.mkv; .mp3; .mp4; .mov; .mpg; .mpeg; .ods; .odp;.odt; .ogg; .pdf; .pkg; .ph
p; .pl; .png; .pps; .ppt; .pptx; .ps; .psd; .py; .rar; .rm; .rtf; .sav; .sql; .sh; .svg;
.swift; .swf; .tar; .tex; .tif; .tiff; .txt; .xlr; .xls; .xlsx; .xml; .wmv; .vb; .vob; .wa
v; .wks; .wma; .wpl; .wps; .wpd; .wsf; .z; .zip;

1.4.6. Optimization Tools

How do I improve my system performance?
The system performance depends not only on the hardware configuration,
such as the CPU load, memory usage and hard disk space. It is also

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directly connected to your software configuration and to your data

management.
These are the main actions you can take with Bitdefender to improve your
system's speed and performance:
❍ Optimize your system performance with a single click (page 112)
❍ Scan your system periodically (page 112)

Optimize your system performance with a single click

The OneClick Optimizer option saves you valuable time when you want
a quick way to improve your system performance by rapidly scanning,
detecting and cleaning useless files.
To start the OneClick Optimizer process:
1. Click Utilities on the navigation menu on the Bitdefender interface.
2. Click the Optimize button.
3. Let Bitdefender search for files that can be deleted, then click the
Optimize button to finish the process.

Scan your system periodically

Your system speed and its general behavior can also be affected by
threats.
Make sure to scan your system periodically, at least once a week.
It is recommended to use the System Scan because it scans for all types
of threats endangering the security of your system and it also scans inside
archives.
To start the System Scan:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTIVIRUS pane, click Open.
3. Click Run Scan next to System Scan.
4. Follow the wizard steps.

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1.4.7. Useful Information

How do I test my security solution?
To make sure that your Bitdefender product is properly running, we
recommend you using the Eicar test.
The Eicar test allows you to check your security solution using a safe file
developed for this purpose.
To test your security solution:
1. Download the test from the official webpage of the EICAR organization
http://www.eicar.org/.
2. Click the Anti-Malware Testfile tab.
3. Click Download on the left-side menu.
4. From Download area using the standard protocol http click the
eicar.com test file.
5. You will be informed that the page you are trying to access contains
the EICAR-Test-File (not a threat).
If you click I understand the risks, take me there anyway, the
download of the test will begin and a Bitdefender pop-up will inform
you that a threat was detected.
Click More details to find out more information about this action.
If you do not receive any Bitdefender alert, we recommend you to contact
Bitdefender for support as described in section Asking for Help (page
286).

How do I remove Bitdefender?

If you want to remove your Bitdefender Ultimate Security:
❍ In Windows 7:
1. Click Start, go to Control Panel and double-click Programs and
Features.
2. Find Bitdefender Ultimate Security and select Uninstall.
3. Click REMOVE in the window that appears.
4. Wait for the uninstall process to complete, and then reboot your
system.

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❍ In Windows 8.1:
1. From the Windows Start screen, locate Control Panel (for example,
you can start typing "Control Panel" directly in the Start screen),
and then click its icon.
2. Click Uninstall a program or Programs and Features.
3. Find Bitdefender Ultimate Security and select Uninstall.
4. Click REMOVE in the window that appears.
5. Wait for the uninstall process to complete, and then reboot your
system.

❍ In Windows 10 and Windows 11:

1. Click Start, then click Settings.
2. Click the System icon in the Settings area, then select Apps.
3. Find Bitdefender Ultimate Security and select Uninstall.
4. Click Uninstall again to confirm your choice.
5. Click REMOVE in the window that appears.
6. Wait for the uninstall process to complete, and then reboot your
system.

Note
This reinstall procedure will permanently delete the customized
settings.

How do I remove Bitdefender VPN?

The procedure of removing Bitdefender VPN is similar to the one you use
to remove other programs from your device:
❍ In Windows 7:
1. Click Start, go to Control Panel and double-click Programs and
Features.
2. Find Bitdefender VPN and select Uninstall.
Wait for the uninstall process to complete.

❍ In Windows 8.1:

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1. From the Windows Start screen, locate Control Panel (for example,
you can start typing "Control Panel" directly in the Start screen),
and then click its icon.
2. Click Uninstall a program or Programs and Features.
3. Find Bitdefender VPN and select Uninstall.
Wait for the uninstall process to complete.

❍ In Windows 10 and Windows 11:

1. Click Start, then click Settings.
2. Click the System icon in the Settings area, then select Installed
apps.
3. Find Bitdefender VPN and select Uninstall.
4. Click Uninstall again to confirm your choice.
Wait for the uninstall process to complete.

How do I remove the Bitdefender Anti-tracker extension?

Depending on the web browser you are using, follow these steps to
uninstall the Bitdefender Anti-tracker extension:
❍ Internet Explorer
1. Click next to the search bar, and then select Manage add-ons. A
list with the installed extensions appears.
2. Click Bitdefender Anti-tracker.
3. Click Disable at the bottom right.

❍ Google Chrome
1. Click next to the search bar.
2. Select More Tools, and then Extensions.
A list with the installed extensions appears.
3. Click Remove in the Bitdefender Anti-tracker card.
4. Click Remove in the popup that appears.

❍ Mozilla Firefox

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1. Click next to the search bar.

2. Select Add-ons, and then Extensions.
A list with the installed extensions appears.

3. Click and then select Remove.

How do I automatically shut down the device after the scan is over?
Bitdefender offers multiple scan tasks that you can use to make sure
your system is not infected with threats. Scanning the entire device may
take longer time to complete depending on your system's hardware and
software configuration.
For this reason, Bitdefender allows you to configure your product to shut
down your system as soon as the scan is over.
Consider this example: you have finished your work and you want to go to
sleep. You would like to have your entire system checked for threats by
Bitdefender.
To shut down the device when Quick Scan or System scan is over:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTIVIRUS pane, click Open.

3. In the Scans window, click next to Quick Scan or System Scan and
select Edit.
4. Customize the scan according to your needs and click Next.
5. Check the box next to Choose when to schedule this task, and then
choose when the task should start.
If you choose Daily, Monthly, or Weekly, drag the slider along the scale
to set the desired period of time when the scheduled scan should
start.
6. Click Save.
To shut down the device when a custom scan is over:

1. Click next to the custom scan you created.

2. Click Next and then click Next again.

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3. heck the box next to Choose when to schedule this task, and then
choose when the task should start.
4. Click Save.
If no threats are found, the device will shut down.
If there remain unresolved threats, you will be prompted to choose the
actions to be taken on them. For more information, refer to Antivirus Scan
Wizard (page 23).

How do I configure Bitdefender to use a proxy internet connection?

If your device connects to the internet through a proxy server, you
must configure Bitdefender with the proxy settings. Normally, Bitdefender
automatically detects and imports the proxy settings from your system.

Important
Home internet connections do not normally use a proxy server. As
a rule of thumb, check and configure the proxy connection settings
of your Bitdefender program when updates are not working. If
Bitdefender can update, then it is properly configured to connect to
the internet.
To manage the proxy settings:
1. Click Settings on the navigation menu on the Bitdefender interface.
2. Select the Advanced tab.
3. Turn on Proxy server.
4. Click Proxy change.
5. There are two options to set the proxy settings:
❍ Import proxy settings from default browser - proxy settings of
the current user, extracted from the default browser. If the proxy
server requires a username and a password, you must specify them
in the corresponding fields.

Note
Bitdefender can import proxy settings from the most popular
browsers, including the latest versions of Microsoft Edge,
Internet Explorer, Mozilla Firefox and Google Chrome.

❍ Custom proxy settings - proxy settings that you can configure

yourself.

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The following settings must be specified:

❍ Address - type in the IP of the proxy server.
❍ Port - type in the port Bitdefender uses to connect to the proxy
server.
❍ Username - type in a user name recognized by the proxy.
❍ Password - type in the valid password of the previously
specified user.

6. Click OK to save the changes and close the window.

Bitdefender will use the available proxy settings until it manages to
connect to the internet.

Am I using a 32 bit or a 64 bit version of Windows?

To find out if you have a 32 bit or a 64 bit operating system:
❍ In Windows 7:
1. Click Start.
2. Locate Computer on the Start menu.
3. Right-click Computer and select Properties.
4. Look under System to check the information about your system.

❍ In Windows 8.1:
1. From the Windows Start screen, locate This PC (for example, you
can start typing "Computer" directly in the Start screen) and then
right-click its icon.
2. Select Properties in the bottom menu.
3. Look in the System area to see your system type.

❍ In Windows 10 and Windows 11:

1. Type "System" in the search box from the taskbar and click its icon.
2. Look in the System area to find information about your system type.

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How do I display hidden objects in Windows?

These steps are useful in those cases where you are dealing with a threat
situation and you need to find and remove the infected files, which could
be hidden.
Follow these steps to display hidden objects in Windows:
1. Click Start, go to Control Panel.
In Windows 8.1: From the Windows Start screen, locate Control
Panel (for example, you can start typing "Control Panel" directly in
the Start screen), and then click its icon.
2. Select Folder Options.
3. Go to View tab.
4. Select Show hidden files and folders.
5. Clear Hide extensions for known file types.
6. Clear Hide protected operating system files.
7. Click Apply, then click OK.
In Windows 10 and Windows 11:
1. Type "Show hidden files and folders" in the search box from the
taskbar and click its icon.
2. Select Show hidden files, folders, and drives.
3. Clear Hide extensions for known file types.
4. Clear Hide protected operating system files.
5. Click Apply, then click OK.

How do I remove other security solutions?

The main reason for using a security solution is to provide protection and
safety for your data. But what happens when you have more than one
security product on the same system?
When you use more than one security solution on the same device, the
system becomes unstable. The Bitdefender Ultimate Security installer
automatically detects other security programs and offers you the option to
uninstall them.
If you did not remove the other security solutions during the initial
installation:

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❍ In Windows 7:
1. Click Start, go to Control Panel and double-click Programs and
Features.
2. Wait a few moments until the installed software list is displayed.
3. Find the name of the program you want to remove and select
Uninstall.
4. Wait for the uninstall process to complete, and then reboot your
system.

❍ In Windows 8.1:
1. From the Windows Start screen, locate Control Panel (for example,
you can start typing "Control Panel" directly in the Start screen),
and then click its icon.
2. Click Uninstall a program or Programs and Features.
3. Wait a few moments until the installed software list is displayed.
4. Find the name of the program you want to remove and select
Uninstall.
5. Wait for the uninstall process to complete, and then reboot your
system.

❍ In Windows 10 and Windows 11:

1. Click Start, then click Settings.
2. Click the System icon in the Settings area, then select Apps.
3. Find the name of the program you want to remove and select
Uninstall.
4. Click Uninstall again to confirm your choice.
5. Wait for the uninstall process to complete, and then reboot your
system.

If you fail to remove the other security solution from your system, get the
uninstall tool from the vendor website or contact them directly to provide
you with the uninstall guidelines.

How do I restart in Safe Mode?

Safe mode is a diagnostic operating mode, used mainly to troubleshoot
problems affecting normal operation of Windows. Such problems range

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from conflicting drivers to threats preventing Windows from starting

normally. In Safe Mode only a few apps work and Windows loads just
the basic drivers and a minimum of operating system components. This is
why most threats are inactive when using Windows in Safe Mode and they
can be easily removed.
To start Windows in Safe Mode:
❍ In Windows 7:
1. Restart the device.
2. Press the F8 key several times before Windows starts to access the
boot menu.
3. Select Safe Mode in the boot menu or Safe Mode with Networking
if you want to have internet access.
4. Press Enter and wait while Windows loads in Safe Mode.
5. This process ends with a confirmation message. Click OK to
acknowledge.
6. To start Windows normally, simply reboot the system.

❍ In Windows 8.1, Windows 10 and Windows 11:

1. Launch System Configuration in Windows by simultaneously
pressing the Windows + R keys on your keyboard.
2. Write msconfig in the Open dialog box, then click OK.
3. Select the Boot tab.
4. In the Boot options area, select the Safe boot check box.
5. Click Network, and then OK.
6. Click OK in the System Configuration window which informs you
that the system needs to be restarted to be able to make the
changes you set.
Your system is restarting in Safe Mode with Networking.

To reboot in normal mode, switch back the settings by launching again the
System Operation and clearing the Safe boot check box. Click OK, and
then Restart. Wait for the new settings to be applied.

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1.5. Troubleshooting
1.5.1. Solving common issues
This chapter presents some problems you may encounter when
using Bitdefender and provides you with possible solutions to these
problems. Most of these problems can be solved through the appropriate
configuration of the product settings.
❍ My system appears to be slow (page 122)
❍ Scan doesn't start (page 123)
❍ I can no longer use an app (page 126)
❍ What to do when Bitdefender blocks a website, a domain, an IP
address, or an online app that is safe (page 127)
❍ How to update Bitdefender on a slow internet connection (page 131)
❍ Bitdefender services are not responding (page 132)
❍ Antispam filter does not work properly (page 132)
❍ Bitdefender removal failed (page 137)
❍ My system doesn't boot up after installing Bitdefender (page 138)
If you cannot find your problem here, or if the presented solutions
do not solve it, you can contact the Bitdefender technical support
representatives as presented in chapter Asking for Help (page 286).

My system appears to be slow

Usually, after installing a security software, there may appear a slight
slowdown of the system, which to a certain degree is normal.
If you notice a significant slowdown, this issue can appear for the
following reasons:
❍ Bitdefender is not the only security program installed on the
system.
Though Bitdefender searches and removes the security programs
found during the installation, it is recommended to remove any other
security solution you may use before installing Bitdefender. For more
information, refer to How do I remove other security solutions? (page
119).

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❍ The system requirements for running Bitdefender are not met.

If your machine does not meet the system requirements, the device
will become sluggish, especially when multiple apps are running at the
same time. For more information, refer to System requirements (page
4).
❍ You have installed apps that you do not use.
Any device has programs or apps that you do not use. And many
unwanted programs run in the background taking up disk space and
memory. If you do not use a program, uninstall it. This is also valid for
any other pre-installed software or trial app you forgot to remove.

Important
If you suspect a program or an app to be an essential part of
your operating system, do not remove it and contact Bitdefender
Customer Care for assistance.

❍ Your system may be infected.

Your system speed and its general behavior can also be affected by
threats. Spyware, malware, Trojans and adware all take a toll on your
device’s performance. Make sure to scan your system periodically, at
least once a week. It is recommended to use the Bitdefender System
Scan because it scans for all types of threats endangering the security
of your system.
To start the System Scan:
1. Click Protection on the navigation menu on the Bitdefender
interface.
2. In the ANTIVIRUS pane, click Open.
3. In the Scans window, click Run Scan next to System Scan.
4. Follow the wizard steps.

Scan doesn't start

This type of issue can have two main causes:
❍ A previous Bitdefender installation which was not completely
removed or a faulty Bitdefender installation.
In this case reinstall Bitdefender:
❍ In Windows 7:

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1. Click Start, go to Control Panel and double-click Programs and

Features.
2. Find Bitdefender Ultimate Security and select Uninstall.
3. Click REINSTALL in the window that appears.
4. Wait for the reinstall process to complete, and then reboot your
system.

❍ In Windows 8.1:
1. From the Windows Start screen, locate Control Panel (for
example, you can start typing "Control Panel" directly in the
Start screen), and then click its icon.
2. Click Uninstall a program or Programs and Features.
3. Find Bitdefender Ultimate Security and select Uninstall.
4. Click REINSTALL in the window that appears.
5. Wait for the reinstall process to complete, and then reboot your
system.

❍ In Windows 10 and Windows 11:

1. Click Start, then click Settings.
2. Click the System icon in the Settings area, then select Installed
apps.
3. Find Bitdefender Ultimate Security and select Uninstall.
4. Click Uninstall again to confirm your choice.
5. Click REINSTALL in the window that appears.
6. Wait for the reinstall process to complete, and then reboot your
system.

Note
By following this reinstall procedure, customized settings are saved
and available in the new installed product. Other settings may be
switched back to their default configuration.

❍ Bitdefender is not the only security solution installed on your

system.

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In this case:
1. Remove the other security solution. For more information, refer to
How do I remove other security solutions? (page 119).
2. Reinstall Bitdefender:
❍ In Windows 7:
a. Click Start, go to Control Panel and double-click Programs
and Features.
b. Find Bitdefender Ultimate Security and select Uninstall.
c. Click REINSTALL in the window that appears.
d. Wait for the reinstall process to complete, and then reboot
your system.

❍ In Windows 8.1:
a. From the Windows Start screen, locate Control Panel (for
example, you can start typing "Control Panel" directly in the
Start screen), and then click its icon.
b. Click Uninstall a program or Programs and Features.
c. Find Bitdefender Ultimate Security and select Uninstall.
d. Click REINSTALL in the window that appears.
e. Wait for the reinstall process to complete, and then reboot
your system.

❍ In Windows 10 and Windows 11:

a. Click Start, then click Settings.
b. Click the System icon in the Settings area, then select
Installed apps.
c. Find Bitdefender Ultimate Security and select Uninstall.
d. Click Uninstall again to confirm your choice.
e. Click REINSTALL in the window that appears
f. Wait for the reinstall process to complete, and then reboot
your system.

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Note
By following this reinstall procedure, customized settings are
saved and available in the new installed product. Other settings
may be switched back to their default configuration.
If this information was not helpful, you can contact Bitdefender for
support as described in section Asking for Help (page 286).

I can no longer use an app

This issue occurs when you are trying to use a program which was working
normally before installing Bitdefender.
After installing Bitdefender you may encounter one of these situations:
❍ You could receive a message from Bitdefender that the program is
trying to make a modification to the system.
❍ You could receive an error message from the program you're trying to
use.
This type of situation occurs when Advanced Threat Defense mistakenly
detects some apps as malicious.
Advanced Threat Defense is a Bitdefender feature which constantly
monitors the apps running on your system and reports those with
potentially malicious behavior. Since this feature is based on a heuristic
system, there may be cases when legitimate apps are reported by
Advanced Threat Defense.
When this situation occurs, you can except the respective app from being
monitored by Advanced Threat Defense.
To add the program to the exceptions list:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ADVANCED THREAT DEFENSE pane, click Open.
3. In the Settings window, click Manage Exceptions.
4. Click +Add an Exception.
5. Enter the path of the executable you want to except from scanning in
the corresponding field.

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Alternatively, you can navigate to the executable by clicking the

browse button in the right side of the interface, select it and click on
OK.
6. Turn on the switch next to Advanced Threat Defense.
7. Click Save.
If this information was not helpful, you can contact Bitdefender for
support as described in section Asking for Help (page 286).

What to do when Bitdefender blocks a website, a domain, an IP

address, or an online app that is safe
Bitdefender offers a secure web browsing experience by filtering all web
traffic and blocking any malicious content. However, it is possible that
Bitdefender considers a website, a domain, an IP address, or online
app that are safe as unsafe, which will cause Bitdefender HTTP traffic
scanning to block them incorrectly.
Should the same page, domain, IP address, or online app be blocked
repeatedly, they can be added to exceptions so that they will not
be scanned by the Bitdefender engines, thus ensuring a smooth web
browsing experience.
To add a website to Exceptions:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ONLINE THREAT PREVENTION pane, click Settings.
3. Click Manage exceptions.
4. Click +Add an Exception.
5. Type in the corresponding field the name of the website, the name of
the domain, or the IP address you want to add to exceptions.
6. Click the switch next to Online Threat Prevention.
7. Click Save to save the changes and close the window.
Only websites, domains, IP addresses, and apps that you fully trust
should be added to this list. These will be excepted from scanning by
the following engines: threat, phishing and fraud.
If this information was not helpful, you can contact Bitdefender for
support as described in section Asking for Help (page 286).

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I cannot connect to the internet

You may notice that a program or a web browser can no longer connect to
the internet or access network services after installing Bitdefender.
In this case, the best solution is to configure Bitdefender to automatically
allow connections to and from the respective software app:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the FIREWALL pane, click Settings.
3. In the Rules window, click Add rule.
4. A new window appears where you can add the details. Make sure to
select all the network types available and in the Permission section
select Allow.
Close Bitdefender, open the software app and try again to connect to the
internet.
If this information was not helpful, you can contact Bitdefender for
support as described in section Asking for Help (page 286).

I cannot access a device on my network

Depending on the network you are connected to, the Bitdefender firewall
may block the connection between your system and another device (such
as another PC or a printer). As a result, you may no longer share or print
files.
In this case, the best solution is to configure Bitdefender to automatically
allow connections to and from the respective device, as follows:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the FIREWALL pane, click Settings.
3. In the Rules window, click Add rule.
4. Turn on the Apply this rule to all applications option.
5. Click the Advanced Settings button.
6. In the Custom Remote Address box, type the IP address of the PC or
printer you want to have unrestricted access to.
If you still cannot connect to the device, the issue may not be caused by
Bitdefender.

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Check for other potential causes, such as the following:

❍ The firewall on the other device may block file and printer sharing with
your PC.
❍ If the Windows Firewall is used, it can be configured to allow file
and printer sharing as follows:
❍ In Windows 7:
1. Click Start, go to Control Panel and select System and
Security.
2. Go to Windows Firewall, and then click Allow a program
through Windows Firewall.
3. Select the File and Printer Sharing check box.

❍ In Windows 8.1:
1. From the Windows Start screen, locate Control Panel (for
example, you can start typing "Control Panel" directly in the
Start screen), and then click its icon.
2. Click System and Security, go to Windows Firewall and
select Allow an app through Windows Firewall.
3. Select the File and Printer Sharing check box, and then
click OK.

❍ In Windows 10 and Windows 11:

1. Type "Allow an app through Windows Firewall" in the search
box from the taskbar and click its icon.
2. Click Change settings.
3. In the Allowed apps and features list select the File and
Printer Sharing check box, and then click OK.

❍ If another firewall program is used, refer to its documentation or

help file.

❍ General conditions that may prevent using or connecting to the shared

printer:

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❍ You may need to log on to a Windows administrator account to

access the shared printer.
❍ Permissions are set for the shared printer to allow access to
specific device and users only. If you are sharing your printer, check
the permissions set for the printer to see if the user on the other
device is allowed access to the printer. If you are trying to connect
to a shared printer, check with the user on the other device if you
have permission to connect to the printer.
❍ The printer connected to your device or to the other one is not
shared.
❍ The shared printer is not added on the device.

Note
To learn how to manage printer sharing (share a printer, set or
remove permissions for a printer, connect to a network printer or to
a shared printer), go to the Windows Help and Support Center (in
the Start menu, click Help and Support).

❍ Access to a network printer may be restricted to specific devices or

users only. You should check with the network administrator if you
have permission to connect to that printer.
If this information was not helpful, you can contact Bitdefender for
support as described in section Asking for Help (page 286).

My internet is slow
This situation may appear after you install Bitdefender. The issue could be
caused by errors in the Bitdefender firewall configuration.
To troubleshoot this situation:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the FIREWALL pane, turn off the switch to disable the feature.
3. Check if your internet connection improved with the Bitdefender
firewall disabled.
❍ If you still have a slow internet connection, the issue may not be
caused by Bitdefender. You should contact your Internet Service
Provider to verify if the connection is operational on their side.
If you receive confirmation from your Internet Service Provider
that the connection is operational on their side and the issue still

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persists, contact Bitdefender as described in section Asking for

Help (page 286).
❍ If the internet connection improved after disabling the Bitdefender
firewall:
a. Click Protection on the navigation menu on the Bitdefender
interface.
b. In the FIREWALL pane, click Settings.
c. Go to the Network Adapters tab and set your internet
connection on Home/Office.
d. In the Settings tab, turn off Port scan protection.
In the Stealth Mode area, click Edit stealth settings. Turn on
Stealth Mode for the network adapter you are connected to.
e. Close Bitdefender, reboot the system and check the internet
connection speed.

If this information was not helpful, you can contact Bitdefender for
support as described in section Asking for Help (page 286).

How to update Bitdefender on a slow internet connection

If you have a slow internet connection (such as dial-up), errors may occur
during the update process.
To keep your system up to date with the latest Bitdefender threat
information database:
1. Click Settings on the navigation menu on the Bitdefender interface.
2. Select the Update tab.
3. Turn off the Silent update switch.
4. Next time when an update will be available, you will be prompted
to select which update you would like to download. Select only
Signatures update.
5. Bitdefender will download and install only the threat information
database.

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Bitdefender services are not responding

This article helps you troubleshoot the Bitdefender Services are not
responding error. You may encounter this error as follows:
❍ The Bitdefender icon in the system tray is grayed out and you are
informed that the Bitdefender services are not responding.
❍ The Bitdefender window indicates that the Bitdefender services are
not responding.
The error may be caused by one of the following conditions:
❍ temporary communication errors between the Bitdefender services.
❍ some of the Bitdefender services are stopped.
❍ other security solutions running on your device at the same time with
Bitdefender.
To troubleshoot this error, try these solutions:
1. Wait a few moments and see if anything changes. The error may be
temporary.
2. Restart the device and wait a few moments until Bitdefender is loaded.
Open Bitdefender to see if the error persists. Restarting the device
usually solves the problem.
3. Check if you have any other security solution installed as they may
disrupt the normal operation of Bitdefender. If this is the case, we
recommend you to remove all of the other security solutions and then
reinstall Bitdefender.
For more information, refer to How do I remove other security
solutions? (page 119).
If the error persists, please contact our support representatives for help
as described in section Asking for Help (page 286).

Antispam filter does not work properly

This article helps you troubleshoot the following problems concerning the
Bitdefender Antispam filtering operation:
❍ A number of legitimate email messages are marked as [spam].
❍ Many spam messages are not marked accordingly by the antispam
filter.

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❍ The antispam filter does not detect any spam message.

Legitimate messages are marked as [spam]

Legitimate messages are marked as [spam] simply because they look
like spam to the Bitdefender antispam filter. You can normally solve this
problem by adequately configuring the Antispam filter.
Bitdefender automatically adds the receivers of your email messages to
a Friends List. The email messages received from the contacts in the
Friends list are considered to be legitimate. They are not verified by the
antispam filter and, thus, they are never marked as [spam].
The automatic configuration of the Friends list does not prevent the
detection errors that may occur in these situations:
❍ You receive a lot of solicited commercial mail as a result of subscribing
on various websites. In this case, the solution is to add the email
addresses from which you receive such email messages to the Friends
list.
❍ A significant part of your legitimate mail is from people to whom you
never e-mailed before, such as customers, potential business partners
and others. Other solutions are required in this case.
If you are using one of the mail clients Bitdefender integrates into,
indicate detection errors.

Note
Bitdefender integrates into the most commonly used mail clients
through an easy-to-use antispam toolbar. For a complete list of
supported mail clients, refer to Supported email clients and protocols
(page 39).
Add contacts to Friends List
If you are using a supported mail client, you can easily add the senders of
legitimate messages to the Friends list. Follow these steps:
1. In your mail client, select an email message from the sender that you
want to add to the Friends list.
2. Click the Add Friend button on the Bitdefender antispam toolbar.
3. You may be asked to acknowledge the addresses added to the Friends
list. Select Don't show this message again and click OK.

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You will always receive email messages from this address no matter what
they contain.
If you are using a different mail client, you can add contacts to the Friends
list from the Bitdefender interface. Follow these steps:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTISPAM pane, click Manage Friends.
A configuration window appears.
3. Type the email address you always want to receive email messages
from and then click ADD. You can add as many email addresses as you
want.
4. Click OK to save the changes and close the window.
Indicate detection errors
If you are using a supported mail client, you can easily correct the
antispam filter (by indicating which email messages should not have been
marked as [spam]). Doing so helps improve the efficiency of the antispam
filter. Follow these steps:
1. Open your mail client.
2. Go to the junk mail folder where spam messages are moved.
3. Select the legitimate message incorrectly marked as [spam] by
Bitdefender.
4. Click the Add Friend button on the Bitdefender antispam toolbar
to add the sender to the Friends list. You may need to click OK
to acknowledge. You will always receive email messages from this
address no matter what they contain.
5. Click the Not Spam button on the Bitdefender antispam toolbar
(normally located in the upper part of the mail client window). The
email message will be moved to the Inbox folder.

Many spam messages are not detected

If you are receiving many spam messages that are not marked as [spam],
you must configure the Bitdefender antispam filter so as to improve its
efficiency.
Try the following solutions:

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1. If you are using one of the mail clients Bitdefender integrates into,
indicate undetected spam messages.

Note
Bitdefender integrates into the most commonly used mail clients
through an easy-to-use antispam toolbar. For a complete list
of supported mail clients, refer to Supported email clients and
protocols (page 39).

2. Add spammers to the Spammers list. The email messages received

from addresses in the Spammers list are automatically marked as
[spam].
Indicate undetected spam messages
If you are using a supported mail client, you can easily indicate which
email messages should have been detected as spam. Doing so helps
improve the efficiency of the antispam filter. Follow these steps:
1. Open your mail client.
2. Go to the Inbox folder.
3. Select the undetected spam messages.
4. Click the Is Spam button on the Bitdefender antispam toolbar
(normally located in the upper part of the mail client window). They
are immediately marked as [spam] and moved to the junk mail folder.
Add spammers to Spammers List
If you are using a supported mail client, you can easily add the senders of
the spam messages to the Spammers list. Follow these steps:
1. Open your mail client.
2. Go to the junk mail folder where spam messages are moved.
3. Select the messages marked as [spam] by Bitdefender.
4. Click the Add Spammer button on the Bitdefender antispam
toolbar.
5. You may be asked to acknowledge the addresses added to the
Spammers list. Select Don't show this message again and click OK.
If you are using a different mail client, you can manually add spammers
to the Spammers list from the Bitdefender interface. It is convenient to do

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this only when you have received several spam messages from the same
email address. Follow these steps:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTISPAM pane, click Settings.
3. Go to the Manage Spammers window.
4. Type the spammer's email address and then click the Add. You can
add as many email addresses as you want.
5. Click OK to save the changes and close the window.

Antispam filter does not detect any spam message

If no spam message is marked as [spam], there may be a problem
with the Bitdefender Antispam filter. Before troubleshooting this problem,
make sure it is not caused by one of the following conditions:
❍ Antispam protection might be turned off. To verify the antispam
protection status, click Protection on the navigation menu on the
Bitdefender interface. Look in the Antispam pane to check if the
feature is enabled.
If Antispam is turned off, this is what is causing your problem. Click the
corresponding switch to turn on your antispam protection.
❍ The Bitdefender Antispam protection is available only for email clients
configured to receive email messages via the POP3 protocol. This
means the following:
❍ Email messages received via web-based email services (such as
Yahoo, Gmail, Hotmail or other) are not filtered for spam by
Bitdefender.
❍ If your email client is configured to receive email messages using
other protocol than POP3 (for example, IMAP4), the Bitdefender
Antispam filter does not check them for spam.

Note
POP3 is one of the most widely used protocols for downloading
email messages from a mail server. If you do not know the protocol
that your email client uses to download email messages, ask the
person who configured your email client.

❍ Bitdefender Ultimate Security doesn't scan Lotus Notes POP3 traffic.

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A possible solution is to repair or reinstall the product. However, you may

want to contact Bitdefender for support instead, as described in section
Asking for Help (page 286).

Bitdefender removal failed

If you want to remove your Bitdefender product and you notice that the
process hangs out or the system freezes, click Cancel to abort the action.
If this does not work, restart the system.
When removal fails, some Bitdefender registry keys and files may remain
in your system. Such remainders may prevent a new installation of
Bitdefender. They may also affect system performance and stability.
To completely remove Bitdefender from your system:
❍ In Windows 7:
1. Click Start, go to Control Panel and double-click Programs and
Features.
2. Find Bitdefender Ultimate Security and select Uninstall.
3. Click REMOVE in the window that appears.
4. Wait for the uninstall process to complete, and then reboot your
system.

❍ In Windows 8.1:
1. From the Windows Start screen, locate Control Panel (for example,
you can start typing "Control Panel" directly in the Start screen),
and then click its icon.
2. Click Uninstall a program or Programs and Features.
3. Find Bitdefender Ultimate Security and select Uninstall.
4. Click REMOVE in the window that appears.
5. Wait for the uninstall process to complete, and then reboot your
system.

❍ In Windows 10 and Windows 11:

1. Click Start, then click Settings.
2. Click the System icon in the Settings area, then select Installed
apps.

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3. Find Bitdefender Ultimate Security and select Uninstall.

4. Click Uninstall again to confirm your choice.
5. Click REMOVE in the window that appears.
6. Wait for the uninstall process to complete, and then reboot your
system.

My system doesn't boot up after installing Bitdefender

If you just installed Bitdefender and cannot reboot your system in normal
mode anymore there may be various reasons for this issue.
Most probably this is caused by a previous Bitdefender installation which
was not removed properly or by another security solution still present on
the system.
This is how you may address each situation:
❍ You had Bitdefender before and you did not remove it properly.
To solve this:
1. Reboot your system and enter in Safe Mode. To find out how to do
this, refer to How do I restart in Safe Mode? (page 120).
2. Remove Bitdefender from your system:
❍ In Windows 7:
a. Click Start, go to Control Panel and double-click Programs
and Features.
b. Find Bitdefender Ultimate Security and select Uninstall.
c. Click REMOVE in the window that appears.
d. Wait for the uninstall process to complete, and then reboot
your system.
e. Reboot your system in normal mode.

❍ In Windows 8.1:
a. From the Windows Start screen, locate Control Panel (for
example, you can start typing "Control Panel" directly in the
Start screen), and then click its icon.
b. Click Uninstall a program or Programs and Features.

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c. Find Bitdefender Ultimate Security and select Uninstall.

d. Click REMOVE in the window that appears.
e. Wait for the uninstall process to complete, and then reboot
your system.
f. Reboot your system in normal mode.

❍ In Windows 10 and Windows 11:

a. Click Start, then click Settings.
b. Click the System icon in the Settings area, then select
Installed apps.
c. Find Bitdefender Ultimate Security and select Uninstall.
d. Click Uninstall again to confirm your choice.
e. Click REMOVE in the window that appears.
f. Wait for the uninstall process to complete, and then reboot
your system.
g. Reboot your system in normal mode.

3. Reinstall your Bitdefender product.

❍ You had a different security solution before and you did not remove
it properly.
To solve this:
1. Reboot your system and enter in Safe Mode. To find out how to do
this, refer to How do I restart in Safe Mode? (page 120).
2. Remove the other security solution from your system:
❍ In Windows 7:
a. Click Start, go to Control Panel and double-click Programs
and Features.
b. Find the name of the program you want to remove and
select Remove.
c. Wait for the uninstall process to complete, and then reboot
your system.

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❍ In Windows 8.1:
a. From the Windows Start screen, locate Control Panel (for
example, you can start typing "Control Panel" directly in the
Start screen), and then click its icon.
b. Click Uninstall a program or Programs and Features.
c. Find the name of the program you want to remove and
select Remove.
d. Wait for the uninstall process to complete, and then reboot
your system.

❍ In Windows 10 and Windows 11:

a. Click Start, then click Settings.
b. Click the System icon in the Settings area, then select
Installed apps.
c. Find the name of the program you want to remove and
select Uninstall.
d. Wait for the uninstall process to complete, and then reboot
your system.

To correctly uninstall the other software, go to their website and

run their uninstall tool or contact them directly to provide you with
the uninstall guidelines.
3. Reboot your system in normal mode and reinstall Bitdefender.

You have already followed the steps above and the situation is not
solved.
To solve this:
1. Reboot your system and enter in Safe Mode. To find out how to do this,
refer to How do I restart in Safe Mode? (page 120).
2. Use the System Restore option from Windows to restore the device to
an earlier date before installing the Bitdefender product.
3. Reboot the system in normal mode and contact our support
representatives for help as described in section Asking for Help (page
286).

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1.5.2. Removing threats from your system

Threats can affect your system in many different ways and the Bitdefender
approach depends on the type of threat attack. Because threats change
their behavior frequently, it is difficult to establish a pattern for their
behavior and their actions.
There are situations when Bitdefender cannot automatically remove the
threat infection from your system. In such cases, your intervention is
required.
❍ Rescue Environment (page 141)
❍ What to do when Bitdefender finds threats on your device? (page 142)
❍ How do I clean a threat in an archive? (page 143)
❍ How do I clean a threat in an email archive? (page 144)
❍ What to do if I suspect a file as being dangerous? (page 145)
❍ What are the password-protected files in the scan log? (page 146)
❍ What are the skipped items in the scan log? (page 146)
❍ What are the over-compressed files in the scan log? (page 146)
❍ Why did Bitdefender automatically delete an infected file? (page 146)
If you cannot find your problem here, or if the presented solutions
do not solve it, you can contact the Bitdefender technical support
representatives as presented in chapter Asking for Help (page 286).

Rescue Environment
Rescue Environment is a Bitdefender feature that allows you to scan
and disinfect all existing hard drive partitions inside and outside of your
operating system.
Bitdefender Rescue Environment is integrated with Windows RE.

Starting your system in Rescue Environment

You can enter Rescue Environment only from your Bitdefender product, as
follows:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTIVIRUS pane, click Open.

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3. Click Open next to Rescue Environment.

4. Click REBOOT in the window that appears.
Bitdefender Rescue Environment loads in a few moments.

Scanning your system in Rescue Environment

To scan your system Rescue Environment:
1. Enter Rescue Environment, as described in Starting your system in
Rescue Environment (page 141).
2. The Bitdefender scanning process starts automatically as soon as the
system is loaded in Rescue Environment.
3. Wait for the scan to complete. If any threat is detected, follow the
instructions to remove it.
4. To exit Rescue Environment, click the Close button in the window with
the scan results.

What to do when Bitdefender finds threats on your device?

You may find out there is a threat on your device in one of these ways:
❍ You scanned your device and Bitdefender found infected items on it.
❍ A threat alert informs you that Bitdefender blocked one or multiple
threats on your device.
In such situations, update Bitdefender to make sure you have the latest
threat information database and run a System Scan to analyze the system.
As soon as the system scan is over, select the desired action for the
infected items (Disinfect, Delete, Move to quarantine).

Warning
If you suspect the file is part of the Windows operating system or
that it is not an infected file, do not follow these steps and contact
Bitdefender Customer Care as soon as possible.
If the selected action could not be taken and the scan log reveals an
infection which could not be deleted, you have to remove the file(s)
manually:
The first method can be used in normal mode:
1. Turn off the Bitdefender real-time antivirus protection:

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a. Click Protection on the navigation menu on the Bitdefender

interface.
b. In the ANTIVIRUS pane, click Open.
c. In the Advanced window, turn off Bitdefender Shield.

2. Display hidden objects in Windows. To find out how to do this, refer to

How do I display hidden objects in Windows? (page 119).
3. Browse to the location of the infected file (check the scan log) and
delete it.
4. Turn on the Bitdefender real-time antivirus protection.
In case the first method failed to remove the infection:
1. Reboot your system and enter in Safe Mode. To find out how to do this,
refer to How do I restart in Safe Mode? (page 120).
2. Display hidden objects in Windows. To find out how to do this, refer to
How do I display hidden objects in Windows? (page 119).
3. Browse to the location of the infected file (check the scan log) and
delete it.
4. Reboot your system and enter in normal mode.
If this information was not helpful, you can contact Bitdefender for
support as described in section Asking for Help (page 286).

How do I clean a threat in an archive?

An archive is a file or a collection of files compressed under a special
format to reduce the space on disk necessary for storing the files.
Some of these formats are open formats, thus providing Bitdefender the
option to scan inside them and then take appropriate actions to remove
them.
Other archive formats are partially or fully closed, and Bitdefender can
only detect the presence of threats inside them, but is not able to take any
other actions.
If Bitdefender notifies you that a threat has been detected inside an
archive and no action is available, it means that removing the threat is
not possible due to restrictions on the archive’s permission settings.
Here is how you can clean a threat stored in an archive:

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1. Identify the archive that includes the threat by performing a System

Scan of the system.
2. Turn off the Bitdefender real-time antivirus protection:
a. Click Protection on the navigation menu on the Bitdefender
interface.
b. In the ANTIVIRUS pane, click Open.
c. In the Advanced window, turn off Bitdefender Shield.

3. Go to the location of the archive and decompress it using an archiving

app, like WinZip.
4. Identify the infected file and delete it.
5. Delete the original archive to make sure the infection is totally
removed.
6. Recompress the files in a new archive using an archiving app, like
WinZip.
7. Turn on the Bitdefender real-time antivirus protection and run a
System scan to make sure there is no other infection on the system.

Note
It's important to note that a threat stored in an archive is not
an immediate threat to your system, since the threat has to be
decompressed and executed to infect your system.
If this information was not helpful, you can contact Bitdefender for
support as described in section Asking for Help (page 286).

How do I clean a threat in an email archive?

Bitdefender can also identify threats in email databases and email
archives stored on disk.
Sometimes it is necessary to identify the infected message using the
information provided in the scan report, and delete it manually.
Here is how you can clean a threat stored in an email archive:
1. Scan the email database with Bitdefender.
2. Turn off the Bitdefender real-time antivirus protection:

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a. Click Protection on the navigation menu on the Bitdefender

interface.
b. In the ANTIVIRUS pane, click Open.
c. In the Advanced window, turn off Bitdefender Shield.

3. Open the scan report and use the identification information (Subject,
From, To) of the infected messages to locate them in the email client.
4. Delete the infected messages. Most email clients also move the
deleted message to a recovery folder, from which it can be recovered.
You should make sure the message is deleted also from this recovery
folder.
5. Compact the folder storing the infected message.
❍ In Microsoft Outlook 2007: On the File menu, click Data File
Management. Select the personal folders (.pst) files you intend to
compact, and click Settings. Click Compact Now.
❍ In Microsoft Outlook 2010 / 2013/ 2016: On the File menu, click
Info, and then Account settings (Add and remove accounts or
change existing connection settings). Then click Data File, select
the personal folders (.pst) files you intend to compact, and click
Settings. Click Compact Now.

6. Turn on the Bitdefender real-time antivirus protection.

If this information was not helpful, you can contact Bitdefender for
support as described in section Asking for Help (page 286).

What to do if I suspect a file as being dangerous?

You may suspect a file from your system as being dangerous, even though
your Bitdefender product did not detect it.
To make sure your system is protected:
1. Run a System Scan with Bitdefender. To find out how to do this, refer
to How do I scan my system (page 99).
2. If the scan result appears to be clean, but you still have doubts and
want to make sure about the file, contact our support representatives
so that we may help you.
To find out how to do this, refer to Asking for Help (page 286).

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What are the password-protected files in the scan log?

This is only a notification which indicates that Bitdefender has detected
these files are either protected with a password or by some form of
encryption.
Most commonly, the password-protected items are:
❍ Files that belong to another security solution.
❍ Files that belong to the operating system.
To actually scan the contents, these files would need to either be
extracted or otherwise decrypted.
Should those contents be extracted, Bitdefender's real-time scanner
would automatically scan them to keep your device protected. If you
want to scan those files with Bitdefender, you have to contact the product
manufacturer to provide you with more details on those files.
Our recommendation to you is to ignore those files because they are not a
threat for your system.

What are the skipped items in the scan log?

All files that appear as Skipped in the scan report are clean.
For increased performance, Bitdefender does not scan files that have not
changed since the last scan.

What are the over-compressed files in the scan log?

The over-compressed items are elements which could not be extracted by
the scanning engine or elements for which the decryption time would have
taken too long making the system unstable.
Overcompressed means that Bitdefender skipped scanning within that
archive because unpacking it proved to take up too many system
resources. The content will be scanned on real time access if needed.

Why did Bitdefender automatically delete an infected file?

If an infected file is detected, Bitdefender will automatically attempt to
disinfect it. If disinfection fails, the file is moved to quarantine to contain
the infection.

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For particular types of threats, disinfection is not possible because the

detected file is entirely malicious. In such cases, the infected file is
deleted from the disk.
This is usually the case with installation files that are downloaded from
untrustworthy websites. If you find yourself in such a situation, download
the installation file from the manufacturer's website or other trusted
website.

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2. ANTIVIRUS FOR MAC

2.1. What is Bitdefender Antivirus for Mac

Bitdefender Antivirus for Mac is a powerful antivirus scanner, which can
detect and remove all kinds of malicious software ("threats"), including:
❍ ransomware
❍ adware
❍ viruses
❍ spyware
❍ Trojans
❍ keyloggers
❍ worms
This app detects and removes not only Mac threats, but also Windows
threats, thus preventing you from accidentally sending infected files to
your family, friends and colleagues using PCs.

2.2. Installation and Removal

This chapter includes the following topics:
❍ System Requirements (page 148)
❍ Installing Bitdefender Antivirus for Mac (page 149)
❍ Removing Bitdefender Antivirus for Mac (page 153)

2.2.1. System Requirements

You may install Bitdefender Antivirus for Mac on Macintosh computers
running OS X Yosemite (10.10) or newer versions.
Your Mac must also have minimum 1 GB available hard disk space.
An internet connection is required to register and update Bitdefender
Antivirus for Mac.

Note
Bitdefender Anti-tracker and Bitdefender VPN can only be installed on
systems running macOS 10.12 or newer versions.

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How to find out your macOS version and hardware

information about your Mac
Click the Apple icon in the upper-left corner of the screen and choose
About This Mac. In the window that appears you can see the version
of your operating system and other useful information. Click System
Report for detailed hardware information.

2.2.2. Installing Bitdefender Antivirus for Mac

The Bitdefender Antivirus for Mac app can be installed from your
Bitdefender account as follows:
1. Sign in as an administrator.
2. Go to: https://central.bitdefender.com.
3. Sign in to your Bitdefender account using your email address and
password.
4. Select the My Devices panel, and then click INSTALL PROTECTION.
5. Choose one of the two available options:
❍ Protect this device
a. Select this option, and then select the owner of the device. If
the device belongs to someone else, click the corresponding
button.
b. Save the installation file.

❍ Protect other devices

a. Select this option, and then select the owner of the device. If
the device belongs to someone else, click the corresponding
button.
b. Click SEND DOWNLOAD LINK.
c. Type an email address in the corresponding field, and click
SEND EMAIL.
Note that the generated download link is valid for the next 24
hours only. If the link expires, you will have to generate a new
one by following the same steps.

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d. On the device you want to install your Bitdefender product,

check the email account that you typed in, and then click the
corresponding download button.

6. Run the Bitdefender product you have downloaded.

7. Complete the installation steps.

Installation process
To install Bitdefender Antivirus for Mac:
1. Click the downloaded file. This will launch the installer, which will
guide you through the installation process.
2. Follow the installation wizard.

Step 1 - Welcome Window

Click Continue.

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Step 2 - Read the Subscription Agreement

Before continuing with the installation, you have to agree with the
Subscription Agreement. Please take some time to read the Subscription
Agreement as it contains the terms and conditions under which you may
use Bitdefender Antivirus for Mac.
From this window you can also select the language you want to install the
product in.
Click Continue, and then click Agree.

Important
If you do not agree to these terms, click Continue, and then click
Disagree to cancel the installation and quit the installer.

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Step 3 - Start Installation

Bitdefender Antivirus for Mac will be installed in Macintosh HD/Library/

Bitdefender. The installation path cannot be changed.
Click Install to start the installation.

Step 4 - Installing Bitdefender Antivirus for Mac

Wait until the installation is completed, and then click Continue.

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Step 5 - Finish

Click Close to close the installer window.

The installation process is now complete.

Important
❍ If you are installing Bitdefender Antivirus for Mac on macOS
High Sierra 10.13.0 or a newer version, the System Extension
Blocked notification appears. This notification informs you that the
extensions signed by Bitdefender have been blocked and must be
manually enabled. Click OK to continue. In the Bitdefender Antivirus
for Mac window that appears, click the Security & Privacy link. Click
Allow in the lower part of the window, or select the Bitdefender SRL
from the list, and then click OK.
❍ If you are installing Bitdefender Antivirus for Mac on macOS Mojave
10.14 or a newer version, a new window will be displayed, informing
you that you have to Grant Bitdefender Full Disk Access and Allow
Bitdefender to load. Follow the on-screen instructions to properly
configure the product.

2.2.3. Removing Bitdefender Antivirus for Mac

Being a complex app, Bitdefender Antivirus for Mac cannot be removed in
the normal way, by dragging the app icon from the Applications folder to
the Trash.
To remove Bitdefender Antivirus for Mac, follow these steps:

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1. Open a Finder window, and then go to the Applications folder.

2. Open the Bitdefender folder in Applications, and then double-click
BitdefenderUninstaller.
3. Select the preferred uninstall option.

Note
If you’re trying to remove just the Bitdefender VPN app select
Uninstall VPN only.

4. Click Uninstall and wait for the process to complete.

5. Click Close to finish.

Important
If there is an error, you can contact Bitdefender Customer Care as
described in Asking for Help (page 286).

2.3. Getting Started

This chapter includes the following topics:
❍ Opening Bitdefender Antivirus for Mac (page 154)
❍ App Main Window (page 155)
❍ App Dock Icon (page 156)
❍ Navigation Menu (page 156)
❍ Dark Mode (page 157)

2.3.1. Opening Bitdefender Antivirus for Mac

You have several ways to open Bitdefender Antivirus for Mac.
❍ Click the Bitdefender Antivirus for Mac icon in the Launchpad.

❍ Click the icon in the menu bar and choose Open Antivirus
interface.
❍ Open a Finder window, go to Applications and double-click the icon
Bitdefender Antivirus for Mac.

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Important
The first time you open Bitdefender Antivirus for Mac on macOS Mojave
10.14 or a newer version, a protection recommendation appears. This
recommendation appears because we need permissions to scan your
entire system for threats. To give us permissions, you have to be logged
in as administrator and follow these steps:
1. Click the System Preferences link.
2. Click the icon, and then type in your administrator credentials.
3. A new window opens. Drag the BDLDaemon file to the allowed apps
list.

2.3.2. App Main Window

Bitdefender Antivirus for Mac meets the needs of computer beginners and
very technical people alike. Its graphical user interface is designed to suit
each and every category of users.

To go through the Bitdefender interface, an introduction wizard containing

details on how to interact with the product and how to configure it is
displayed on the upper left side. Select the right angle bracket to continue
being guided, or Skip tour to close the wizard.
The status bar at the top of the window informs you about the
system's security status using explicit messages and suggestive colors.
If Bitdefender Antivirus for Mac has no warnings, the status bar is green.
When a security issue has been detected, the status bar changes its color

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into red. For detailed information on issues and how to fix them, refer to
Fixing Issues (page 171).
To offer you an effective operation and increased protection while carrying
out different activities, Bitdefender Autopilot will act as your personal
security advisor. Depending on the activity you perform, either you work or
make online payments Bitdefender Autopilot will come up with contextual
recommendations based on your device usage and needs. This will help
you discovery and benefit from the advantages brought by the features
included into the Bitdefender Antivirus for Mac app.
From the navigation menu on the left side you can access the Bitdefender
sections for detailed configuration and advanced administrative tasks
(Protection and Privacy tabs), notifications, your Bitdefender account and
the Preferences area. Also, you can contact us (Help tab) for support in
case you have questions or something unexpected appears.

2.3.3. App Dock Icon

The Bitdefender Antivirus for Mac icon can be noticed in the Dock as soon
as you open the app. The icon in the Dock provides you with an easy way
to scan files and folders for threats. Just drag and drop the file or folder
over the Dock icon and the scan will start immediately.

2.3.4. Navigation Menu

On the left side on the Bitdefender interface is the navigation menu, which
enables you to quickly access the Bitdefender features you need to handle
your product. The tabs available in this area, are:

❍ Dashboard. From here, you can quickly fix security issues, view
recommendations according to your system needs and usage patterns,
perform quick actions, and go to your Bitdefender account to manage
the devices you have added to your Bitdefender subscription.

❍ Protection. From here, you can launch antivirus scans, add files to
the exceptions list, protect files and apps from ransomware attacks,

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secure your Time Machine backups, and configure protection while

surfing on the internet.
❍ Privacy. From here, you can open the Bitdefender VPN app and
install the Anti-tracker extension in your web browser.
❍ Notifications. From here, you can see details about the actions
taken on scanned files.
❍ My Account. From here, you can see the Bitdefender account and
subscription by which your device is protected, as well as switch your
account if needed.
❍ Preferences. From here, you can configure the Bitdefender settings.
❍ Help. From here, whenever you need assistance in solving a
situation with your Bitdefender product, you can contact the Technical
Support department. You can also send us your feedback to help us
improve the product.

2.3.5. Dark Mode

To give your eyes protection against glare and lights while working at
night or in a lightless operating condition, Bitdefender Antivirus for Mac
supports Dark Mode for Mojave 10.14 and later. The colors of the interface
have been optimized so that you can use your Mac without straining your
eyes. The Bitdefender Antivirus for Mac interface adjusts itself depending
on your device appearance seetings.

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2.4. Protecting against Malicious Software

This chapter includes the following topics:
❍ Best Practices (page 158)
❍ Scanning Your Mac (page 159)
❍ Scan Wizard (page 160)
❍ Quarantine (page 161)
❍ Bitdefender Shield (real-time protection) (page 161)
❍ Scan Exceptions (page 163)
❍ Web Protection (page 164)
❍ Anti-tracker (page 165)
❍ Safe Files (page 169)
❍ Time Machine Protection (page 171)
❍ Fixing Issues (page 171)
❍ Notifications (page 172)
❍ Updates (page 173)

2.4.1. Best Practices

To keep your system protected against threats and to prevent accidental
infection of other systems, follow these best practices:
❍ Keep Bitdefender Shield enabled, as to allow system files to be
automatically scanned by Bitdefender Antivirus for Mac.
❍ Maintain your Bitdefender Antivirus for Mac product up to date with
the latest threat information and product updates.
❍ Check and fix the issues reported by Bitdefender Antivirus for Mac
regularly. For detailed information, refer to Fixing Issues (page 171).
❍ Check the detailed log of events concerning the Bitdefender Antivirus
for Mac activity on your computer. Whenever something relevant to
the security of your system or data happens, a new message is
added to the Bitdefender Notifications area. For more details, access
Notifications (page 172).
❍ You should also adhere to these best practices:

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❍ Make a habit of scanning files that you download from an external

storage memory (such as an USB stick or a CD), especially when
you do not know the source.
❍ If you have a DMG file, mount it and then scan its contents (the files
within the mounted volume/image).
The easiest way to scan a file, a folder or a volume is to drag & drop it
over the Bitdefender Antivirus for Mac window or Dock icon.
No other configuration or action is required. However, if you want to, you
can adjust the app settings and preferences to better suit your needs. For
more information, refer to Configuring Preferences (page 175).

2.4.2. Scanning Your Mac

Beside the Bitdefender Shield feature, which monitors the installed apps
on a regular basis, looking for threat-like actions and prevents new threats
from entering your system, you can scan your Mac or specific files anytime
you want.
The easiest way to scan a file, a folder or a volume is to drag&drop it over
the Bitdefender Antivirus for Mac window or Dock icon. The scan wizard
will appear and guide you through the scanning process.
You can also start a scan as follows:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. Select the Antivirus tab.
3. Click one of the three scan buttons to start the desired scan.
❍ Quick Scan - checks for threats the most vulnerable locations on
your system (for example, the folders that contain the documents,
downloads, mail downloads and temporary files of each user).
❍ System Scan - performs a comprehensive check for threats of the
entire system. All connected mounts will be scanned too.

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Note
Depending on the size of your hard disk, scanning the entire
system may take a while (up to an hour or even more). For
improved performance, it is recommended not to run this task
while performing other resource-intensive tasks (such as video
editing).
If you prefer, you can choose not to scan specific mounted
volumes by adding them to the Exceptions list from the
Protection window.

❍ Custom Scan - helps you check specific files, folders or volumes

for threats.

You can also start a System or Quick Scan from Dashboard.

2.4.3. Scan Wizard

Whenever you initiate a scan, the Bitdefender Antivirus for Mac scan
wizard will appear.

Real-time information about detected and resolved threats is displayed

during each Scan.
Wait for Bitdefender Antivirus for Mac to finish scanning.

Note
The scanning process may take a while, depending on the complexity of
the scan.

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2.4.4. Quarantine
Bitdefender Antivirus for Mac allows isolating the infected or suspicious
files in a secure area, named quarantine. When a threat is in quarantine it
cannot do any harm because it cannot be executed or read.

The Quarantine section displays all the files currently isolated in the
Quarantine folder.
To delete a file from quarantine, select it and click Delete. If you want
to restore a quarantined file to its original location, select it and click
Restore.
To view a list with all the items added to quarantine:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. Click Open in the Quarantine pane.

2.4.5. Bitdefender Shield (real-time protection)

Bitdefender provides real-time protection against a wide range of threats
by scanning all installed apps, their updated versions, and new and
modified files.
To disable the real-time protection:
1. Click Preferences on the navigation menu on the Bitdefender
interface.
2. Turn off Bitdefender Shield in the Protection window.

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Warning
This is a critical security issue. We recommend you to disable real-
time protection for as little time as possible. If real-time protection
is disabled, you will not be protected against threats.

2.4.6. Scam Copilot for macOS

Scam Copilot is Bitdefender's AI-powered scam detector.
In using it, you can send any tricky texts, emails, social media messages,
links or even QR codes you've received and are suspicious of, in order to
get an instant analysis on their safety and legitimacy.
To set up Scam Copilot:
1. Open Bitdefender Antivirus for Mac.
2. In the main dashboard:
❍ Click on the Scam Copilot panel directly, or
❍ Click on Protection in the left side menu, then open the Scam
Copilot tab at the top.

3. Click on the Get started button.

4. Set up Scam Copilot.
You will see which Scam Copilot components are already enabled and
which are not, and you will be guided to configure those that need
extra steps. Follow the on-screen instructions to grant the required
permissions:
❍ Online Scam Protection:
a. Click the Enable extension button.
b. Install the TrafficLight (page 164) extension in your browser, if
you haven't already.

❍ New Scam Wave Alerts:

a. Click the Allow notification permission button to receive alerts
about emerging scam campaigns in your region.

❍ Email Protection

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a. If Email Protection is disabled, click the Add email account

button.
b. Choose your email provider. (Google or Outlook)
c. Sign in with your Google or Outlook email account.
d. Allow Bitdefender to scan your mailbox.

5. Once all Scam Copilot components are enabled, you can close the
setup window.
Scam Copilot for your macOS is now successfully configured!

2.4.7. Scan Exceptions

If you want to, you can set Bitdefender Antivirus for Mac not to scan
specific files, folders, or even an entire volume. For example, you might
want to exclude from scanning:
❍ Files that are mistakenly identified as infected (known as false
positives)
❍ Files that cause scanning errors
❍ Backup volumes

The exceptions list contains the paths that have been excepted from
scanning.
To access the exceptions list:

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1. Click Protection on the navigation menu on the Bitdefender interface.

2. Click Open in the Exceptions pane.
There are two ways to set a scan exception:
❍ Drag&drop a file, folder or volume over the exceptions list.
❍ Click the button labeled with the plus sign (+), located under the
exceptions list. Then, choose the file, folder or volume to be excepted
from scanning.
To remove a scan exception, select it from the list and click the button
labeled with the minus sign (-), located under the exceptions list.

2.4.8. Web Protection

Bitdefender Antivirus for Mac uses the TrafficLight extensions to
completely secure your web browsing experience. The TrafficLight
extensions intercept, process and filter all web traffic, blocking malicious
content.
The extensions work and integrate with the following web browsers:
Mozilla Firefox, Google Chrome and Safari.

Enabling TrafficLight extensions

To enable the TrafficLight extensions:
1. Click Fix Now in the Web protection card on Dashboard.
2. The Web protection window opens.
The detected web browser you have installed on your system appears.
To install the TrafficLight extension on your browser, click Get
Extension.
3. You are redirected to:
https://bitdefender.com/solutions/trafficlight.html
4. Select Free Download.
5. Follow the steps to install the TrafficLight extension corresponding to
your web browser.

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Managing extensions settings

An array of features is available to protect you from all kinds of threats you
may encounter while web browsing. To access them, click the TrafficLight
icon next to your browser's settings, and then click the Settings button:
❍ Bitdefender TrafficLight Settings
❍ Web Protection - prevents you from accessing websites used for
malware, phishing and fraud attacks.
❍ Search Advisor - provides advance warning of risky websites within
your search results.

❍ Exceptions
If you are on the website you want to add to exceptions, click Add
current website to the list.
If you would like to add another website, type its address in the
corresponding field, and then click .
No warning will be displayed in case threats are present on the
excepted pages. This is why only websites you fully trust should be
added to this list.

Page rating and alerts

Depending on how TrafficLight classifies the webpage you are currently
viewing, one of the following icons is displayed in its area:
This is a safe page to visit. You can continue your work.
This webpage may contain dangerous content. Exercise caution if you
decide to visit it.
You should leave the webpage immediately as it contains malware or
other threats.
In Safari, the background of the TrafficLight icons is black.

2.4.9. Anti-tracker
Many websites you visit are using trackers to collect information about
your behavior, either to share it with third-party companies or to show
ads that are more relevant for you. Hereby, websites owners are making
money to be able to provide you content for free or continue operating.

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Besides collecting information, trackers can slow down your browsing

experience or waste your bandwidth.
With Bitdefender Anti-tracker extension activated in your web browser,
you avoid to be tracked so that your data remains private while you
browse online and you speed up the time websites need to load.
The Bitdefender extension is compatible with the following web browsers:
❍ Google Chrome
❍ Mozilla Firefox
❍ Safari
The trackers we detect are grouped in the following categories:
❍ Advertising - used to analyze website traffic, user behavior or visitors’
traffic patterns.
❍ Customer Interaction - used to measure user interaction with
different input forms such as chat or support.
❍ Essential - used to monitor critical webpage functionalities.
❍ Site Analytics - used to gather data regarding webpage usage.
❍ Social Media - used to monitor social audience, activity and user
engagement with different social media platforms.

Activating Bitdefender Anti-tracker

To activate the Bitdefender Anti-tracker extension in your web browser:
1. Click Privacy on the navigation menu on the Bitdefender interface.
2. Select the Anti-tracker tab.
3. Click Enable extension next to the web browser for which you want to
activate the extension.

Anti-tracker interface
When the Bitdefender Anti-tracker extension is activated, the icon
appears next to the search bar in your web browser. Every time you visit
a website, a counter can be noticed on the icon, referring to the detected
and blocked trackers. To view more details about the blocked trackers,
click the icon to open the interface. Besides the number of the trackers
blocked, you can view the time required for the page to load and the

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categories to which the detected trackers belong. To view the list of the
websites that are tracking, click the desired category.
To disable Bitdefender from blocking trackers on the website you are
currently visiting, click Pause protection on this website. This setting
applies only as long you have the website open and will be reverted to the
initial state when you close the website.
To allow trackers from a specific category to monitor your activity, click
the desired activity, and then click the corresponding button. If you
change your mind, click the same button once again.

Turning Bitdefender Anti-tracker off

To turn off the Bitdefender Anti-tracker from your web browser:
1. Open your web browser.
2. Click the icon next to the address bar in your web browser.
3. Click the icon in the upper-right corner.
4. Use the corresponding switch to turn off.
The Bitdefender icon turns grey.

Allowing a website to be tracked

If you would like to be tracked while you visit a particular website, you can
add its address to exceptions as follows:
1. Open your web browser.
2. Click the icon next to the search bar.
3. Click the icon in the upper-right corner.
4. If you are on the website you want to add to exceptions, click Add
current website to the list.
If you would like to add another website, type its address in the
corresponding field, and then click .

2.4.10. Email Protection

Your email is an important part of your digital life, and given its multiple
applications in real life, it has become a preferred attack vector for bad
actors and one of the primary cybersecurity concerns of the everyday
user.

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Email Protection is a security feature that allows you to scan and

identify potentially dangerous content in emails received in your inbox.
This feature is a package of a variety of technologies brought together
under the same protection module, such as anti-phishing, antimalware,
antispam, anti-fraud and anti-scam software.
By creating a direct connection between Bitdefender and your email
service provider, you allow the antivirus to scan your emails directly
and eliminate the limitations incurred by using different devices or email
clients.

Note
You can protect up to 5 different email accounts.

Configuring your account

This feature is seamlessly integrated into the user interface. To start using
Email Protection:
1. Under Protection, click on the Email Protection tab.
2. Choose your email provider for the email account you want to protect.

Note
Email Protection is currently available for Google accounts, Outlook
accounts and soon-to-be available for Yahoo Mail as well.

3. Click on the Sign in button.

The operation will then continue in your browser.
4. Enter your email address and click on the Next button
5. To continue, enter your passowrd and click on the Next button.
6. Check the permissions requested on screen and allow Bitdefender to
protect your email account.
Your email account is now protected and all your newly incoming emails
will be scanned against threats.

Note
Each scanned email will be marked with a label to indicate its safetly
levels.

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Navigate the Email Protection Dashboard

The dashboard will display your protected emails under which you will
find:
❍ configuration date (the date at which the account was set up for Email
Protection)
❍ status (active or inactive)
❍ number of filtered emails in the last 30 days.
Here you will see a chart showcasing the number of safe emails and
dangerous emails received.
To add multiple email accounts click on the Add another account and go
through the configuration process above for each of them.
To pause scanning or remove an account from this feature click on the
three dots next to the account in question and select the action you want
done.

2.4.11. Safe Files

Ransomware is a malicious software that attacks vulnerable systems
by locking them, and asks for money to let the user take back the
control of his system. This malicious software acts intelligent by displaying
false messages to panic the user, urging him to proceed with the asked
payment.
Using the latest technology, Bitdefender ensures system integrity by
protecting critical system areas against ransomware attacks without
impacting the system. However, you may also want to protect your
personal files such as documents, photos, or movies from being accessed
by untrusted apps. With Bitdefender Safe Files you can settle personal
files to a shelter and configure on your own which apps should be allowed
to make changes in the protected files and which should not.
To add afterwards files to the protected environment:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. Select the Anti-Ransomware tab.
3. Click Protected Files in the Safe Files area.

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4. Click the button labeled with the plus sign (+), located under the
protected files list. Then, choose the file, folder or volume to be
protected in case ransomware attacks will try access them.
To avoid system slow down, we recommend you to add utmost 30 folders,
or save multiple files in a single folder.
By default, the folders Pictures, Documents, Desktop, and Downloads are
protected against threat attacks.

Note
Custom folders can be protected only for current users. External drives,
system and app files cannot be added to the protection environment.
You will be informed each time an unknown app with an unusual behavior
will try to modify the files you added. Click Allow or Block to add it to the
Managing Applications list.

Applications Access
Those apps that try to change or delete protected files may be flagged as
potentially unsafe and added to the Blocked apps' list. If such an app is
blocked and you are sure that its behavior is normal, you can allow it by
following these steps:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. Select the Anti-Ransomware tab.
3. Click Application Access in the Safe Files area.
4. Change the status to Allow next to the blocked app.
Apps that are set on Allow can be set on Blocked as well.
Use the drag&drop method or click the plus sign (+) to add more
apps to the list.

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2.4.12. Time Machine Protection

Bitdefender Time Machine Protection serves as an additional layer of
security for your backup drive, including all the files you have decided
to store in it, by blocking the access of any external source. In case files
from your Time Machine drive will be encrypted by ransomware, you will
be able to recover them without paying for the asked ransom.
In case you need to restore items from a Time Machine backup, please
check the Apple support page for instructions.

Turning on or off Time Machine Protection

To turn on or off disable Time Machine Protection:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. Select the Anti-Ransomware tab.
3. Enable or disable the Time Machine Protection switch.

2.4.13. Fixing Issues

Bitdefender Antivirus for Mac automatically detects and informs you about
a series of issues that can affect the security of your system and data. In
this way, you can fix security risks easily and in a timely manner.
Fixing the issues indicated by Bitdefender Antivirus for Mac is a quick and
easy way to ensure optimal protection of your system and data.
Detected issues include:

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❍ The new threat information update was not been downloaded from our
servers.
❍ Threats have been detected on your system and the product cannot
automatically disinfect them.
❍ The real-time protection is disabled.
To check and fix detected issues:
1. If Bitdefender has no warnings, the status bar is green. When a
security issue has been detected, the status bar changes its color into
red.
2. Check the description for more information.
3. When a issue is detected, click the corresponding button to take
action.

The list of unresolved threats is updated after each system scan no matter
whether the scan is automatically made in the background or initiated by
you.
You can choose to take the following actions on unresolved threats:
❍ Manually delete. Take this action to remove the infections manually.
❍ Add to Exceptions. This action is not available for threats found inside
archives.

2.4.14. Notifications
Bitdefender keeps a detailed log of events concerning its activity on your
computer. Whenever something relevant to the security of your system or

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data happens, a new message is added to the Bitdefender Notifications

area, in a similar way to a new email appearing in your Inbox.
Notifications are an important tool in monitoring and managing your
Bitdefender protection. For instance, you can easily check if the update
was successfully performed, if threats or vulnerabilities were found on
your computer, etc. Additionally, you can take further action if needed or
change actions taken by Bitdefender.
To access the Notifications log, click Notifications on the navigation menu
on the Bitdefender interface. Every time a critical event occurs, a counter
can be noticed on the icon.
Depending on type and severity, notifications are grouped in:
❍ Critical events indicate critical issues. You should check them
immediately.
❍ Warning events indicate non-critical issues. You should check and fix
them when you have the time.
❍ Information events indicate successful operations.
Click each tab to find more details about the generated events. Brief
details are displayed at a single-click on each event title, namely: a short
description, the action Bitdefender took on it when it happened, and the
date and time when it occurred. Options may be provided to take further
action if needed.
To help you easily manage logged events, the Notifications window
provides options to delete or mark as read all events in that section.

2.4.15. Updates
New threats are found and identified every day. This is why it is very
important to keep Bitdefender Antivirus for Mac up to date with the latest
threat information updates.
The threat information updates are performed on the fly, meaning that the
files to be updated are replaced progressively. In this way, the update will
not affect the product operation and, at the same time, any vulnerability
will be excepted.
❍ If Bitdefender Antivirus for Mac is up-to-date, it can detect the latest
threats discovered and clean the infected files.

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❍ If Bitdefender Antivirus for Mac is not up-to-date, it will not be able to

detect and remove the latest threats discovered by Bitdefender Labs.

Requesting an Update
You can request an update manually anytime you want.
An active internet connection is required to check for available updates
and download them.
To request an update manually:
1. Click the Actions button in the menu bar.
2. Choose Update threat information database.
Alternatively, you can request an update manually by pressing CMD + U.
You can see the update progress and downloaded files.

Getting Updates through a Proxy Server

Bitdefender Antivirus for Mac can update only through proxy servers that
do not require authentication. You do not have to configure any program
settings.
If you connect to the internet through a proxy server that requires
authentication, you must switch to a direct internet connection regularly
to obtain threat information updates.

Upgrade to a new version

Occasionally, we launch product updates to add new features and
improvements or fix product issues. These updates may require a system
restart to initiate the installation of new files. By default, if an update
requires a computer restart, Bitdefender Antivirus for Mac will keep
working with the previous files until you reboot the system. In this case,
the update process will not interfere with the user's work.
When a product update is completed, a pop-up window will inform you
to restart the system. If you miss this notification, you can either click
Restart to upgrade from the menu bar or manually restart the system.

Finding information about Bitdefender Antivirus for Mac

To find information about the Bitdefender Antivirus for Mac version you
have installed, access the About window. In the same window you can

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access and view the Subscription Agreement, Privacy Policy and Open-
source licenses.
To access the About window:
1. Open Bitdefender Antivirus for Mac.
2. Click Bitdefender Antivirus for Mac in the menu bar and choose About
Antivirus for Mac.

2.5. Configuring Preferences

This chapter includes the following topics:
❍ Accessing Preferences (page 175)
❍ Protection Preferences (page 175)
❍ Advanced Preferences (page 176)
❍ Special Offers (page 176)

2.5.1. Accessing Preferences

To open the Bitdefender Antivirus for Mac Preferences window:
❍ Do any of the following:
❍ Click Preferences on the navigation menu on the Bitdefender
interface.
❍ Click Bitdefender Antivirus for Mac in the menu bar and choose
Preferences.

2.5.2. Protection Preferences

The protection preferences window allows you to configure the overall
scanning approach. You can configure the actions taken on the infected
and suspicious files detected and other general settings.
❍ Bitdefender Shield. Bitdefender Shield provides real-time protection
against a wide range of threats by scanning all installed apps, their
updated versions, and new and modified files. We do not recommend
you to disable Bitdefender Shield, but if you have to, do it for as little
time as possible. If Bitdefender Shield is disabled, you will not be
protected against threats.

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❍ Scan only new and changed files. Select this check box to set
Bitdefender Antivirus for Mac to scan only files that have not been
scanned before or that have been modified since their last scan.
You can choose not to apply this setting for custom and drag & drop
scanning by clearing the corresponding check box.
❍ Don't scan content in backups. Select this check box to exclude
backup files from scanning. If the infected files are restored at a later
time, Bitdefender Antivirus for Mac will automatically detect them and
take the proper action.

2.5.3. Advanced Preferences

You can choose an overall action to be taken for all issues and suspected
items found during a scanning process.
Action for infected items
❍ Try to disinfect or move to quarantine - If infected files are detected,
Bitdefender will try to disinfect them (remove the malicious code) or to
move them to quarantine.
❍ Take no action - No action will be taken on the detected files.
Action for suspected items
❍ Move files to quarantine - If suspected files are detected, Bitdefender
will move them to quarantine.
❍ Take no action - No action will be taken on the detected files.

2.5.4. Special Offers

When promotional offers are available, the Bitdefender product is set up
to notify you through a pop-up window. This gives you the opportunity to
benefit from advantageous prices and keep your devices protected for a
longer period of time.
To turn on or off special offers notifications:
1. Click Preferences on the navigation menu on the Bitdefender
interface.
2. Select the Other tab.
3. Turn on or off the My offers switch.

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Note
The My offers option is enabled by default.

2.6. Bitdefender Central

This chapter Includes the following topics:
❍

2.6.1. About Bitdefender Central

Bitdefender Central is the platform where you have access to the
product's online features and services and can remotely perform
important tasks on devices Bitdefender is installed on. You can sign in to
your Bitdefender account from any computer or mobile device connected
to the internet by going to https://central.bitdefender.com, or directly from
the Bitdefender Central app on Android and iOS devices.
To install the Bitdefender Central app on your devices:
❍ On Android - search Bitdefender Central on Google Play, and then
download and install the app. Follow the required steps to complete
the installation.
❍ On iOS - search Bitdefender Central on App Store, and then download
and install the app. Follow the required steps to complete the
installation.
Once you are signed in, you can start doing the following:
❍ Download and install Bitdefender on Windows, macOS, iOS and
Android operating systems. The products available for download are:
❍ Bitdefender Antivirus for Mac
❍ The Bitdefender Windows product line
❍ Bitdefender Mobile Security for Android
❍ Bitdefender Mobile Security for iOS

❍ Manage and renew your Bitdefender subscriptions.

❍ Add new devices to your network and manage them wherever you are.

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2.6.2. Accessing Bitdefender Central

There are several ways to access Bitdefender Central. Depending on the
task you want to perform, you can use any of the following possibilities:
❍ From the Bitdefender Antivirus for Mac main interface:
1. Click the Go to your account link at the lower right part of the
screen.

❍ From your web browser:

1. Open a web browser on any device with internet access.
2. Go to: https://central.bitdefender.com.
3. Sign in to your account using your email address and password.

❍ From your Android or iOS device:

1. Open the Bitdefender Central app you have installed.

Note
In this material we have included the options that you can find on the
web interface.

2.6.3. 2-Factor Authentication

The 2-Factor Authentication method adds an extra security layer to your
Bitdefender account, by requiring an authentication code in addition to
your sign-in credentials. This way you will prevent account takeover and
keep away types of cyberattacks, such as keyloggers, brute-force or
dictionary attacks.

Enabling 2-Factor Authentication

By enabling 2-Factor Authentication, you will make your Bitdefender
account much more secure. Your identity will be verified each time you
will sign in from different devices, either to install one of the Bitdefender
products, check the status of your subscription or run tasks remotely on
your devices.
To enable 2-Factor Authentication:
1. Access Bitdefender Central.

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2. Click the icon in the upper right side of the screen.

3. Click Bitdefender Account in the slide menu.
4. Select the Password and security tab.
5. Click GET STARTED.
Choose one of the following methods:
❍ Authenticator App - use an authenticator app to generate a code
each time you want sign in to your Bitdefender account.
If you would like to use an authenticator app, but you are not sure
what to choose, a list with the authentication apps we recommend
is available.
a. Click USE AUTHENTICATOR APP to start.
b. To sign in on an Android or iOS-based device, use your device to
scan the QR code.
To sign in on a laptop or computer, you can add manually the
displayed code.
Click CONTINUE.
c. Insert the code provided by the app, or the one displayed at the
previous step, and then click ACTIVATE.

❍ E-mail - each time you sign in to your Bitdefender account, a

verification code will be sent to your email inbox. Check the email
and then use the code you received.
a. Click USE EMAIL to start.
b. Check your email and type in the provided code.
c. Click ACTIVATE.

In case you want to stop using 2-Factor Authentication:

1. Click TURN OFF 2-FACTOR AUTHENTICATION.
2. Check your app or email account and type in the code you have
received.
In case you have choosen to receive the authentication code via email,
you have five minutes to check your email account and type in the
generated code. If the time expires, you will have to generate a new
code by following the same steps.

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3. Confirm your choice.

2.6.4. Adding trusted devices

To make sure that only you can access your Bitdefender account, we
might require a security code first. If you would like to skip this step each
time you connect from the same device, we recommend you to nominate
it as a trusted device.
To add devices as trusted devices:
1. Access Bitdefender Central.

2. Click the icon in the upper right side of the screen.

3. Click Bitdefender Account in the slide menu.
4. Select the Password and security tab.
5. Click Trusted Devices.
6. The list with the devices Bitdefender is installed on is displayed. Click
the desired device.
You can add as many devices as you want, provided that they have
Bitdefender installed and your subscription is valid.

2.6.5. Activity
In the Activity area you have access to information on the devices that
have Bitdefender installed.
Once you access the Activity window, the following cards are available:
❍ My Devices. Here you can view the number of the connected devices
along with their protection status. To fix issues remotely on the
detected devices, tap Fix issues, and then tap SCAN AND FIX
ISSUES.
To view details about the detected issues, tap View issues.
Information about detected threats cannot be retrieved from iOS-
based devices.
❍ Threats blocked. Here you can view a graph showing an overall
statistic including information about the threats blocked in the last
24 hours and seven days. The displayed information is retrieved

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depending on the malicious behavior detected on accessed files, apps

and URLs.
❍ Top users with threats blocked. Here you can view a top with the
users were the most threats have been found.
❍ Top devices with threats blocked. Here you can view a top with the
devices were the most threats have been found.

2.6.6. My Subscriptions
The Bitdefender Central platform gives you the possibility to easily
manage the subscriptions you have for all your devices.

Check available subscriptions

To check your available subscriptions:
1. Access Bitdefender Central.
2. Select the My Subscriptions panel.
Here you have information about the availability of the subscriptions you
own and the number of devices using each of them.
You can add a new device to a subscription or renew it by selecting a
subscription card.

Note
You can have one or more subscriptions on your account provided that
they are for different platforms (Windows, macOS, iOS or Android).

Activate subscription
A subscription can be activated during the installation process by using
your Bitdefender account. Together with the activation process, the
subscription's validity starts to count down.
If you have purchased an activation code from one of our resellers or
you received it as a present, then you can add its availability to your
Bitdefender subscription.
To activate a subscription using an activation code, follow these steps:
1. Access Bitdefender Central.
2. Select the My Subscriptions panel.

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3. Tap the ACTIVATION CODE button, then type the code in the
corresponding field.
4. Tap ACTIVATE to continue.
The subscription is now activated.

Renew Subscription
If you disabled the automatic renewal of your Bitdefender subscription,
you can manually renew it by following these steps:
1. Access Bitdefender Central.
2. Select the My Subscriptions panel.
3. Select the desired subscription card.
4. Tap RENEW to continue.
A webpage opens in your web browser where you can renew your
Bitdefender subscription.

2.6.7. My Devices
The My Devices area in your Bitdefender account gives you the possibility
to install, manage and take remote actions on your Bitdefender product
on any device, provided that it is turned on and connected to the internet.
The device cards display the device name, protection status and if there
are security risks affecting the protection of your devices.

Adding a new device

If your subscription covers more than one device, you can add a new
device and install your Bitdefender Ultimate Security on it, as follows:
1. Access Bitdefender Central.
2. Select the My Devices panel, and then tap INSTALL PROTECTION.
3. Choose one of the two available options:
❍ Protect this device
Select this option, and then select the owner of the device. If the
device belongs to someone else, tap the corresponding button.
❍ Protect other devices
Select this option, and then select the owner of the device. If the
device belongs to someone else, tap the corresponding button.

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Tap SEND DOWNLOAD LINK. Type an email address in the

corresponding field, and tap SEND EMAIL. Note that the generated
download link is valid for the next 24 hours only. If the link expires,
you will have to generate a new one by following the same steps.
On the device you want to install your Bitdefender product,
check the email account that you typed in, and then tap the
corresponding download button.

4. Wait for the download to complete, and then run the installer.

Customize your device

To easily identify your devices, you can customize the device name:
1. Access Bitdefender Central.
2. Select the My Devices panel.
3. Tap the desired device card, and then the icon in the upper-right
corner of the screen.
4. Select Settings.
5. Type in a new name in the Device name field, then tap SAVE.
You can create and assign an owner to each of your devices for better
management:
1. Access Bitdefender Central.
2. Select the My Devices panel.
3. Tap the desired device card, and then the icon in the upper-right
corner of the screen.
4. Select Profile.
5. Tap Add owner, then fill in the corresponding fields. Customize the
profile by adding a photo, selecting a date of birth, and adding an email
address and a phone number.
6. Tap ADD to save the profile.
7. Select the desired owner from the Device owner list, then tap
ASSIGN.

Remote actions
To remotely update Bitdefender on a device:

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1. Access Bitdefender Central.

2. Select the My Devices panel.
3. Tap the desired device card, and then the icon in the upper-right
corner of the screen.
4. Select Update.
For more remote actions and information regarding your Bitdefender
product on a specific device, tap the desired device card.
Once you tap on a device card, the following tabs are available:
❍ Dashboard. In this window you can view details about the selected
device, check its protection status, the status of Bitdefender VPN and
how many threats have been blocked in the last seven days. The
protection status can be green, when there is no issue affecting your
device, yellow when the device needs your attention or red when the
device is at risk. When there are issues affecting your device, tap the
drop-down arrow in the upper status area to find out more details.
❍ Protection. From this window you can remotely run a Quick or a
System Scan on your devices. Tap the SCAN button to start the
process. You can also check when the last scan was performed on
the device and a report of the latest scan with the most important
information is available.
❍ Vulnerability. To check a device for any vulnerabilities such as
missing Windows updates, outdated apps, or weak passwords tap the
SCAN button in the Vulnerability tab. Vulnerabilities cannot be fixed
remotely. In case any vulnerability is found, you need to run a new
scan on the device and then take the recommended actions. Tap More
details to access a detailed report about the found issues.

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2.6.8. Notifications
To help you stay informed about what is happening on the devices
associated to your account, the icon is at hand. Once you tap it you
have an overall image consisting of information about the activity of the
Bitdefender products installed on your devices.

2.7. Frequently Asked Questions

How can I try Bitdefender Antivirus for Mac before applying for a
subscription?
You are a new Bitdefender customer and would like to try our product
before buying it. The trial period is 30 days and you can continue using
the installed product only if you buy a Bitdefender subscription. To try
Bitdefender Antivirus for Mac, you have to:
1. Create a Bitdefender account by following these steps:
a. Go to: https://central.bitdefender.com.
b. Type the required information in the corresponding fields. The data
you provide here will remain confidential.
c. Before proceeding further you have to agree with the Terms of use.
Access the Terms of use and read them carefully as they contain
the terms and conditions under which you may use Bitdefender.
Additionally, you can access and read the Privacy Policy.
d. Click CREATE ACCOUNT.

2. Download Bitdefender Antivirus for Mac as follows:

a. Select the My Devices panel, and then click INSTALL
PROTECTION.
b. Choose one of the two available options:
❍ Protect this device
i. Select this option, and then select the owner of the
device. If the device belongs to someone else, click the
corresponding button.
ii. Save the installation file.

❍ Protect other devices

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i. Select this option, and then select the owner of the

device. If the device belongs to someone else, click the
corresponding button.
ii. Click SEND DOWNLOAD LINK.
iii. Type an email address in the corresponding field, and click
SEND EMAIL.
Note that the generated download link is valid for the next
24 hours only. If the link expires, you will have to generate a
new one by following the same steps.
iv. On the device you want to install your Bitdefender product,
check the email account that you typed in, and then click
the corresponding download button.

c. Run the Bitdefender product you have downloaded.

I have an activation code. How do I add its validity to my subscription?

If you have purchased an activation code from one of our resellers or
you received it as a present, then you can add its availability to your
Bitdefender subscription.
To activate a subscription using an activation code, follow these steps:
1. Access Bitdefender Central.
2. Select the My Subscriptions panel.
3. Click the ACTIVATION CODE button, then type the code in the
corresponding field.
4. Click ACTIVATE to continue.
The extension is now visible in your Bitdefender account, and in your
Bitdefender Antivirus for Mac installed product, in the lower-right part of
the screen.
The scan log indicates there are still unresolved items. How do I
remove them?
The unresolved items in the scan log may be:
❍ restricted access archives (xar, rar, etc.)
Solution: Use the Reveal in Finder option to find the file and delete it
manually. Make sure to empty the Trash.

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❍ restricted access mailboxes (Thunderbird, etc.)

Solution: Use the app to remove the entry containing the infected file.
❍ Content in backups
Solution: Enable the Don't scan content in backups option in
Protection Preferences or Add to Exceptions the detected files.
If the infected files are restored at a later time, Bitdefender Antivirus
for Mac will automatically detect them and take the proper action.

Note
Restricted access files means files Bitdefender Antivirus for Mac
can only open, but it cannot modify them.

Where can I see details about the product activity?

Bitdefender keeps a log of all important actions, status changes and other
critical messages related to its activity. To access this information, click
Notifications on the navigation menu on the Bitdefender interface.
Can I update Bitdefender Antivirus for Mac through a Proxy Server?
Bitdefender Antivirus for Mac can update only through proxy servers that
do not require authentication. You do not have to configure any program
settings.
If you connect to the internet through a proxy server that requires
authentication, you must switch to a direct internet connection regularly
to obtain threat information updates.
How do I remove Bitdefender Antivirus for Mac?
To remove Bitdefender Antivirus for Mac, follow these steps:
1. Open a Finder window, and then go to the Applications folder.
2. Open the Bitdefender folder, and then double-click
BitdefenderUninstaller.
3. Click Uninstall and wait for the process to complete.
4. Click Close to finish.

Important
If there is an error, you can contact Bitdefender Customer Care as
described in Asking for Help (page 286).

How do I remove the TrafficLight extensions from my web browser?

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❍ To remove the TrafficLight extensions from Mozilla Firefox, follow

these steps:
1. Go to Tools and select Add-ons.
2. Select Extensions on the left column.
3. Select the extension and click Remove.
4. Restart the browser for the removal process to complete.

❍ To remove the TrafficLight extensions from Google Chrome, follow

these steps:
1. At the top right, click More .
2. Go to More tools and select Extensions.
3. Click the Remove icon next to the extension you want to
remove.
4. Click Remove to confirm the removal process.

❍ To remove Bitdefender TrafficLight from Safari, follow these steps:

1. Go to Preferences or press Command-Comma(,).
2. Select Extensions.
A list with the installed extensions appears.
3. Select the Bitdefender TrafficLight extension, and then click
Uninstall.
4. Click Uninstall once again to confirm the removal process.

When should I use Bitdefender VPN?

You have to be careful when you access, download, or upload content
on the internet. To make sure you stay safe while browsing the web, we
recommend you to use Bitdefender VPN when you:
❍ want to connect to public wireless networks
❍ want to access content that normally is restricted in specific areas, no
matter if you are home or abroad
❍ want to keep your personal data private (usernames, passwords, credit
card information, etc.)

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❍ want to hide your IP address

Will Bitdefender VPN have a negative impact on the battery life of my
device?
Bitdefender VPN is designed to protect your personal data, hide your
IP address while connected to unsecured wireless networks, and access
restricted content in certain countries. To avoid an unnecessary battery
consumption of your device, we recommend you to use the VPN only
when you need it, and disconnect when offline.
Why am I encountering internet slowdowns while connected with
Bitdefender VPN?
Bitdefender VPN is designed to offer you a light experience while surfing
the web; however, your internet connectivity or the server distance you
connect to may cause the slowdown. In this case, if it is not a must to
connect from your location to a faraway hosted server (e.g. from USA
to China), we recommend you to allow Bitdefender VPN to automatically
connect you to the nearest server, or find a server closer to your current
location.

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3. MOBILE SECURITY FOR ANDROID

3.1. What is Bitdefender Mobile Security

Online activities such as paying bills, making holiday reservations, or
buying goods and services are convenient and hassle-free. But as many
activities evolved on the internet, these come with high risks and, if
security details are ignored, personal data may be hacked. And what is
more important than protecting data stored in online accounts and on the
personal smartphone?
Bitdefender Mobile Security allows you to:
❍ Gain the best protection for your Android smartphone and tablet with
minimal impact on battery life
❍ Protect yourself from falling victim to link-based mobile scams
❍ Have access to our secure VPN for a fast, anonymous and safe
experience while surfing the web
❍ Remotely locate, lock and wipe your Android device in case of loss or
theft
❍ Verify whether your email account has been involved in data breakages
or data leaks

3.2. Getting Started

3.2.1. Device Requirements
Bitdefender Mobile Security works on any device running Android 5.0 or
any later versions of the operating system. An active internet connection is
required for in-the-cloud threat scanning.

3.2.2. Installing Bitdefender Mobile Security

❍ From Bitdefender Central
❍ On Android
1. Go to: https://central.bitdefender.com.
2. Sign in to your Bitdefender account.

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3. Select the My Devices panel.

4. Tap INSTALL PROTECTION, and then tap Protect this device.
5. Select the owner of the device. If the device belongs to
someone else, tap the corresponding button.
6. You are redirected to the Google Play app. In the Google Play
screen, tap the installation option.

❍ On Windows, macOS, and iOS

1. Go to: https://central.bitdefender.com.
2. Sign in to your Bitdefender account.
3. Select the My Devices panel.
4. Press INSTALL PROTECTION, and then press Protect other
devices.
5. Select the owner of the device. If the device belongs to
someone else, press the corresponding button.
6. Press SEND DOWNLOAD LINK.
7. Type an email address in the corresponding field, and press
SEND EMAIL. Note that the generated download link is valid
for the next 24 hours only. If the link expires, you will have to
generate a new one by following the same steps.
8. On the device you want to install Bitdefender check the email
account that you typed in, and then press the corresponding
download button.

❍ From Google Play

Search for Bitdefender Mobile Security to locate and install the app.
Alternatively, scan the QR Code:

Before going through the validation steps, you have to agree with
the Subscription Agreement. Please take some time to read the
Subscription Agreement as it contains the terms and conditions under
which you may use Bitdefender Mobile Security.
Tap CONTINUE to proceed to the next window.

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3.2.3. Sign in to your Bitdefender account

To use Bitdefender Mobile Security, you must link your device to a
Bitdefender, Facebook, Google, Microsoft, or Apple account by signing in
to the account from the app. The first time you open the app, you will be
prompted to sign in to an account.
If you installed Bitdefender Mobile Security from your Bitdefender
account, the app will attempt to automatically sign in to that account.
To link your device to a Bitdefender account:
1. Type your Bitdefender account email address and password in the
corresponding fields. If you do not have a Bitdefender account and
want to create one, select the corresponding link.
2. Tap SIGN IN.
To sign in using a Facebook, Google, or Microsoft account, tap the service
you want to use from the OR SIGN WITH area. You are redirected to the
login page of the selected service. Follow the instructions to link your
account to Bitdefender Mobile Security.

Note
Bitdefender does not get access to any confidential information such
as the password of the account you use to sign in, or the personal
information of your friends and contacts.

3.2.4. Configure Protection

Once you successfully sign in to the app, the Configure protection window
appears. To secure your device, we recommend you to go through these
steps:
❍ Subscription status. To be protected by Bitdefender Mobile Security,
you must activate your product with a subscription, which specifies
how long you may use the product. As soon as it expires, the app stops
performing its functions and protecting your device.
If you have an activation code, tap I HAVE A CODE, and then tap
ACTIVATE.
If you have signed in with a new Bitdefender account and have no
activation code, you can use the product for 14 days, free of charge.
❍ Web Protection. If your device requires Accessibility to activate Web
Protection, tap ACTIVATE. You are redirected to the Accessibility

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menu. Tap Bitdefender Mobile Security, and then turn on the

corresponding switch.
❍ Malware Scanner. Run a one-time scan to make sure that your device
is free from threats. To initiate the scan process, tap SCAN NOW.
As soon as the scanning process begins, the dashboard appears. Here
you can see the security status of your device.

3.2.5. Dashboard
Tap the Bitdefender Mobile Security icon in your device's app drawer to
open the app interface.
The Dashboard offers information about the security status of your device
and through Autopilot helps you to improve your device security by giving
you features recommendations.
The status card at the top of the window informs you about the
device's security status using explicit messages and suggestive colors.
If Bitdefender Mobile Security has no warnings, the status card is green.
When a security issue has been detected, the status card changes its color
into red.
To offer you an effective operation and increased protection while carrying
out different activities, Bitdefender Autopilot will act as your personal
security advisor. Depending on the activity you perform, Bitdefender
Autopilot will come up with contextual recommendations based on your
device usage and needs. This will help you discover and benefit from the
advantages brought by the features included into the Bitdefender Mobile
Security app.
Whenever there is a process in progress or a feature requires your input,
a card with more information and possible actions is displayed in the
Dashboard.
You can access the Bitdefender Mobile Security features and easily
navigate from the bottom navigation bar:
Malware Scanner
Allows you to initiate an on-demand scan and enable Scan Storage. For
more information, refer to Malware Scanner (page 195).
Web Protection

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Ensures a safe browsing experience by alerting you about potential

malicious webpages. For more information, refer to Web Protection (page
197).
VPN
Encrypts internet communication, helping you maintain your privacy no
matter what network you are connected to. For more information, refer to
VPN (page 199).
Scam Alert
Keeps you safe by alerting you of malicious links arriving via SMS,
messaging applications and any type of notification. For more information,
refer to Scam Alert (page 202).
Anti-Theft
Allows you to turn the Anti-Theft features on or off and to configure Anti-
Theft settings. For more information, refer to Anti-Theft Features (page
204).
Account Privacy
Checks if any data breach has occurred in your online accounts. For more
information, refer to Account Privacy (page 207).
App Lock
Allows you to protect your installed apps by setting a PIN access code. For
more information, refer to App Lock (page 209).
Reports
Keeps a log of all important actions, status changes and other critical
messages related to your device ’s activity. For more information, refer to
Reports (page 213).
WearON
Communicates with your smartwatch to help you find your phone in case
you misplace or forget where you left it. For more information, refer to
WearON (page 214).

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3.3. Malware Scanner

Bitdefender protects your device and data against malicious apps using
on-install scanning and on-demand scanning.
The Malware Scanner interface provides a listo of all the types of threats
Bitdefender looks for, along with their definitions. Simply tap on any threat
to view its definition.

Note
Make sure your mobile device is connected to the internet. If your
device is not connected to the internet, the scan process will not start.

❍ On-install scanning
Whenever you install an app, Bitdefender Mobile Security
automatically scans it using in-the-cloud technology. The same
scanning process starts each time the installed apps are updated.

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If the app is found to be malicious, an alert will appear prompting you

to uninstall it. Tap Uninstall to go to that app's uninstall screen.
❍ On-demand scanning
Whenever you want to make sure that the apps installed on your
device are safe to use, you can initiate an on-demand scan.
To start an On-demand scan:
1. Tap Malware Scanner on the bottom navigation bar.
2. Tap START SCAN.

Note
Additional permissions are required on Android 6 for the
Malware Scanner feature. After tapping START SCAN, select
Allow for the following:
❍ Allow Antivirus to make and manage phone calls?
❍ Allow Antivirus to access photos, media, and files on your
device?

The scan progress is displayed and you can stop the process at any
time.
By default, Bitdefender Mobile Security will scan your device's internal
storage, including any mounted SD card. This way, any dangerous apps
that might be on the card can be detected before they can cause harm.
To disable the Scan Storage setting:
1. Tap More on the bottom navigation bar.
2. Tap Settings.
3. Disable the Scan Storage switch in the Malware Scanner area.
If any malicious apps are detected, information about them will be
displayed and you can remove them by tapping UNINSTALL.
The Malware Scanner card displays the state of your device. When your
device is safe, the card is green. When the device requires a scan, or there
is any action that requires your input, the card will turn red.
If your Android’s version is 7.1 or newer, you can access a shortcut to
Malware Scanner so that you can run scans faster, without opening the
Bitdefender Mobile Security interface. To do this, press and hold the

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Bitdefender icon on your Home screen or Apps drawer, and then select
the icon.

3.3.1. App Anomaly Detection

Bitdefender App Anomaly Detection is a novel technology integrated
into the Bitdefender Malware Scanner to provide an additional layer
of protection by continuously monitoring and detecting any malicious
behaviors and alerting the user if suspicious activities are identified.
Bitdefender App Anomaly Detection protects users even when they have
unknowingly installed a dangerous app that runs dormant for a period of
time or a seemingly trusted app that breaks its functionality and turns
rogue.

3.4. Web Protection

Web Protection checks using Bitdefender cloud services webpages you
access with the default Android browser, Google Chrome, Firefox, Firefox
Focus, Opera, Opera Mini, Edge, Brave, Samsung Internet, DuckDuckGo,
Yandex Browser, Huawei Browser and Dolphin.

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Note
Additional permissions are required on Android 6 for the Web
Protection feature.
Allow permission to register as Accessibility service and tap TURN ON
when requested. Tap Antivirus and enable the switch, then confirm
that you agree with the access to your device’s permission.

Each time you access a banking site, Bitdefender Web Protection is set to
notify you to use Bitdefender VPN. The notification appears in the status
bar. We recommend you to use Bitdefender VPN while you are signed
in into your bank account so that your data can stay safe from potential
security breaches.
To disable the Web Protection notification:

1. Tap More on the bottom navigation bar.

2. Tap Settings.

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3. Turn off the corresponding switch in the Web Protection area.

3.5. VPN
With Bitdefender VPN you can keep your data private each time you
connect to unsecured wireless networks while in airports, malls, cafés,
or hotels. This way, unfortunate situations such as theft of personal data,
or attempts to make your device’s IP address accessible to hackers can be
avoided.
The VPN serves as a tunnel between your device and the network you
connect to securing your connection, encrypting the data using bank-
grade encryption, and hiding your IP address wherever you are. Your
traffic is redirected through a separate server; thus making your device
almost impossible to be identified through the myriad of other devices
that are using our services. Moreover, while connected to the internet via
VPN, you are able to access content that is normally restricted in specific
areas.

Note
Some countries practice internet censorship and therefore the usage
of VPNs on their territory has been banned by law. To avoid legal
consequences, a warning message can appear when you try to use the
Bitdefender VPN app for the first time. By continuing using the app, you
confirm that you are aware of the applicable country regulations and
the risks to which you might be exposed.
There are two ways to turn on or off Bitdefender VPN:
❍ Tap CONNECT in the VPN card from the Dashboard.
The status of Bitdefender VPN is displayed.
❍ Tap VPN on the bottom navigation bar, and then tap CONNECT.
Tap CONNECT each time you want to stay protected while connected
to unsecured wireless networks.
Tap DISCONNECT whenever you want to disable the connection.

Note
The first time you turn on VPN, you are asked to allow Bitdefender to
set up a VPN connection that will monitor network traffic. Tap OK to
continue.

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If your Android’s version is 7.1 or newer, you can access a shortcut

to Bitdefender VPN, without opening the Bitdefender Mobile Security
interface.
To do this, press and hold the Bitdefender icon on your Home screen or
Apps drawer, and then select the icon.
To save battery power, we recommend you to turn off the VPN feature
when you do not need it.
If you have a premium subscription and would like to connect to a server
at your will, tap Server Location in the VPN feature, and then select the
location you want. For details about VPN subscriptions, refer to

3.5.1. VPN Settings

For an advanced configuration of your VPN:

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1. Tap More on the bottom navigation bar.

2. Tap Settings.
In the VPN area, you can configure the following options:
❍ Quick VPN access - a notification will appear in the status bar of your
device to allow you to quickly turn on VPN.
❍ Open Wi-Fi warning - each time you connect to an open Wi-Fi network,
you are notified in the status bar of your device to use VPN.

3.5.2. Subscriptions
Bitdefender VPN offers for free a daily 200 MB traffic quota per device
to secure your connection every time you need, and connects you
automatically to the optimal server location.
To get unlimited traffic and unrestricted access to content worldwide by
choosing a server location at your will, upgrade to the premium version.
You can upgrade to the Bitdefender Premium VPN version anytime by
tapping on Activate Premium in the VPN window.
The Bitdefender Premium VPN subscription is independent from the
Bitdefender Mobile Security subscription, meaning you will be able to
use it for its entire availability, regardless of the state of your security
subscription. In case the Bitdefender Premium VPN subscription expires,
but the one for Bitdefender Mobile Security is still active, you will be
reverted to the free plan.
Bitdefender VPN is a cross-platform product, available in the Bitdefender
products compatible with Windows, macOS, Android, and iOS. Once you
upgrade to the premium plan, you will be able to use your subscription on
all products, provided that you login with the same Bitdefender account.

Note
Bitdefender VPN also works as a standalone application on all
supported operating systems, namely Windows, macOS, Android and
iOS.

3.6. Scam Copilot

This feature is essentially an AI-powered chatbot trained by Bitdefender
to detect various scams, phishing attempts, misinformation campaigns
and phony websites.

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To activate Scam Copilot:

1. Open the Bitdefender Mobile Security app. In the Dashboard panel, a
card pertaining to Scam Copilot will be present. Tap Activate.
2. Enable accessibility to Bitdefender Mobile Security by tapping the
TURN ON button.
3. Allow Notification permission.
Scam Copilot is now properly configured on your device.
You can the access the Scam Copilot dedicated tab. Here you will find:
❍ Scam Detection Chatbot: Ask the chatbot to review any messages you
find suspicious.
❍ Prevention Assistant: Helps you learn more about scams to become
proficient in spotting them.
❍ Automatic Scan Detection status and control panel.
❍ SMS filtering: Have your dangerous messages filtered straight in your
messaging app.

3.6.1. Scam Alert

The Scam Alert feature takes preventive measures to the forefront,
dealing with potentially dangerous situations before they even have a
chance to become a problem, including malware threats. Scam Alert
monitors all incoming SMS messages and Android notifications in real-
time.
When a dangerous link arrives in a message on your phone, a warning will
pop up on your screen. Bitdefender will offer two options. The first option
is to dismiss the information. The second option is to VIEW DETAILS.
This provides you with more information about the incident, as well as
essential pieces of advice, such as:
❍ Don’t open or forward the detected link.
❍ For texts, delete the message if possible.
❍ Block the sender if they’re not a trusted contact.
❍ Uninstall the app that sends dangerous links in notifications.

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Note
Due to Android operating system limitations, Bitdefender cannot delete
text messages, take any direct measures related to the SMS messages,
or any other source of malicious notifications. If you ignore the Scam
Alert warning and try to open the dangerous link, Bitdefender’s Web
Protection feature will automatically catch it, preventing your device
from becoming infected.

Activating Scam Alert

To enable Scam Alert, you need to grant the Bitdefender Mobile Security
app access to the SMS messages and the notification system:
1. Open the Bitdefender Mobile Security app installed on your Android
phone or tablet.
2. In the Bitdefender app main screen, tap the Scam Alert option on the
bottom navigation bar, then press TURN ON.
3. Tap the ALLOW button.
4. In the Notification Access list, toggle Bitdefender Security to the ON
position.
5. Confirm the action by pressing ALLOW.
6. Return to the Scam Alert screen and press ALLOW to give Bitdefender
the ability to scan incoming SMS messages.

Real-time Chat Protection

Chat messages are our most comfortable mean of keeping in touch, but
they're also an easy way for dangerous links to reach you.
With the Chat Protection feature active, the Scam Alert module is
extended from protecting your texts and notifications to keeping your
chats safe against link-based attacks as well, by detecting dangerous links
your either send or receive while chatting.
To enable Chat Protection:
1. Open the Bitdefender Mobile Security app installed on your Android
phone or tablet.
2. In the Bitdefender app main screen, tap the Scam Alert option on the
bottom navigation bar.

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3. You will be met by the Chat Protection feature at the top of the Scam
Alert tab. Toggle its corresponding switch to the ON position.

Note
Currently, Chat Protection is compatible with the following applications:
❍ WhatsApp
❍ Facebook Messenger
❍ Telegram
❍ Discord

3.7. Anti-Theft Features

Bitdefender can help you locate your device and prevent your personal
data from getting into the wrong hands.
All you need to do is activate Anti-Theft from the device and, when
needed, access Bitdefender Central from any web browser, anywhere.

Note
The Anti-Theft interface also includes a link to our Bitdefender Central
app on Google Play Store. You can use this link to download the app, in
case you haven't done it already.
Bitdefender Mobile Security offers the following Anti-Theft features:
Remote Locate
View your device's current location on Google Maps. The location is
refreshed every 5 seconds, so you can track it if it is on the move.
The accuracy of the location depends on how Bitdefender is able to
determine it:
❍ If the GPS is enabled on the device, its location can be pinpointed to
within a couple of meters as long it is in the range of GPS satellites (i.e.
not inside a building).
❍ If the device is indoors, its location can be determined to within tens of
meters if Wi-Fi is enabled and there are wireless networks available in
its range.
❍ Otherwise, the location will be determined using only information from
the mobile network, which can offer an accuracy no better than several
hundred meters.

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Remote Lock
Lock your device's screen and set a numeric PIN for unlocking it.
Remote Wipe
Remove all personal data from your estranged device.
Send alert to device (Scream)
Remotely send a message to be displayed on the device's screen, or
trigger a loud sound to be played on the device speaker.
If you lose your device, you can let whoever finds it know how they can
return it to you by displaying a message on the screen of the device.
If you misplaced your device and there is a chance it is not far from you
(for example, somewhere around the house or the office), what better way
to find it than to make it play a loud sound? The sound will be played even
if the device is in silent mode.

3.7.1. Activating Anti-Theft

To enable Anti-Theft features, simply complete the configuration process
from the Anti-Theft card available in the Dashboard.
Alternatively, you can activate Anti-Theft by following these steps:

1. Tap More on the bottom navigation bar.

2. Tap Anti-Theft.
3. Tap TURN ON.
4. The following procedure will begin to help you activate this feature:

Note
Additional permissions are required on Android 6 for the Anti-Theft
feature.
To enable it, follow these steps:
a. Tap Activate Anti-Theft, then tap TURN ON.
b. Allow permissions for Antivirus to access your device’s
location.

a. Grant Admin Privileges

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These privileges are essential to the operation of Anti-Theft and

therefore must be granted to continue.
b. Set Application PIN
To prevent unauthorized access to your device, a PIN code must
be set. Every time an attempt will be made to access your device,
the PIN will have to be entered first. Alternatively, on devices that
support fingerprint authentication, a fingerprint confirmation can
be used instead of the configured PIN code.
The same PIN code is used by App Lock to protect your installed
apps.
c. Activate Snap Photo
Each time someone will try to unlock your device without success
while Snap Photo is turned on, Bitdefender will take a photo of him.
More exactly, every time the PIN code, password, or fingerprint
confirmation you set to protect your device is entered wrong three
times in a row, a photo is taken using the front camera. The photo
is saved together with the time-stamp and reason, and can be
seen when you open Bitdefender Mobile Security and access the
Anti-Theft window.
Alternatively, you can view the taken photo in your Bitdefender
account:
i. Go to: https://central.bitdefender.com.
ii. Sign in to your account.
iii. Select the My Devices panel.
iv. Select your Android device, and then the Anti-Theft tab.
v. Tap next to Check your snapshots to view the latest photos
that were taken.
Only the two most recent photos are saved.

Once the Anti-Theft feature is activated, you can enable or disable Web
Control commands individually from the Anti-Theft window by tapping the
corresponding options.

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3.7.2. Using Anti-Theft features from Bitdefender Central

Note
All Anti-Theft features require the Background data option to be
enabled in your device's Data usage settings.
To access the Anti-Theft features from your Bitdefender account:
1. Access Bitdefender Central.
2. Select the My Devices panel.
3. In the MY DEVICES window, select the desired device card by tapping
on its corresponding View details button.
4. Select the Anti-Theft tab.
5. Tap the button corresponding to the feature you want to use:
Locate - display your device's location on Google Maps.
SHOW IP - displays the last IP address for the selected device.
Alert - type a message to display on your device's screen and/or
make your device play a sound alarm.
Lock - lock your device and set a PIN code for unlocking it.
Wipe - delete all data from your device.

Important
After you wipe a device, all Anti-Theft features cease to function.

3.7.3. Anti-Theft Settings

If you wish to enable or disable the remote commands:
1. Tap More on the bottom navigation bar.
2. Tap Anti-Theft.
3. Enable or disable the desired options.

3.8. Account Privacy

Bitdefender Account Privacy detects if any data breach has occurred in
the accounts you use for making online payments, shopping, or signing in
different apps or websites. The data that may be stored into an account
can be passwords, credit card information, or bank account information,

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and, if not properly secured, identity theft or invasion to privacy may

occur.
The privacy status of an account is displayed right after validation.
Automatic rechecks are set to run in the background, but manual scans
can be run as well on a daily basis.
Notifications will be displayed each time new breaches that include any of
the validated email accounts are discovered.
To start keeping personal information safe:

1. Tap More on the bottom navigation bar.

2. Tap Account Privacy.

3. Tap GET STARTED.
4. The email address used to create your Bitdefender account appears
and is automatically added to the list of monitored accounts.
5. To add another account, tap ADD ACCOUNT in the Account Privacy
window, and then type the e-mail address.
Tap ADD to continue.
Bitdefender needs to validate this account before displaying private
information. Therefore, an email with a validation code is sent to the
provided email address.
Check your inbox, and then type the received code in the Account
Privacy area of your app. If you cannot find the validation email in the
Inbox folder, check the Spam folder.
The privacy status of the validated account is displayed.
If breaches are found in any of your accounts, we recommend you to
change their password as soon as possible. To create a strong and secure
password, take into consideration these tips:
❍ Make it at least eight characters long.
❍ Include lower and upper case characters.
❍ Add at least one number or symbol, such as #, @, % or !.
Once you secured an account that was part of a privacy breach, you can
confirm the changes by marking the identified breach(es) as Solved. To do
this:

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1. Tap More on the bottom navigation bar.

2. Tap Account Privacy.
3. Tap the account you just secured.
4. Tap the breach you secured the account for.
5. Tap SOLVED to acknowledge that the account is secured.
When all the detected breaches are marked as Solved, the account will no
longer appear as breached, at least until a new breach is detected.
To stop being notified each time automatic scans are done:
1. Tap More on the bottom navigation bar.
2. Tap Settings.
3. Turn off the corresponding switch in the Account Privacy area.

3.9. App Lock

Installed apps such as emails, photos, or messages, can contain personal
data that you would like to remain private by selectively restricting access
to them.
App Lock helps you block unwanted access to apps by setting a security
PIN access code. The PIN code you set must be at least 4 digits long,
but not more than 8, and is required every time you want to access the
selected restricted apps.
Biometric authentication (such as fingerprint confirmation or face
recognition) can be used instead of the configured PIN code.

3.9.1. Activating App Lock

To restrict access to selected apps, configure App Lock from the card
displayed in the Dashboard after activating Anti-Theft.
Alternatively, you can activate App Lock by following these steps:
1. Tap More on the bottom navigation bar.
2. Tap App Lock.
3. Tap TURN ON.

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4. Allow access to usage data for Bitdefender Security.

5. Allow draw over other apps.
6. Go back to the app, configure the access code, and then tap SET PIN.

Note
This step is available only if you didn't previously configure the PIN
in Anti-Theft.

7. Enable the Snap Photo option to catch any intruder that will try to
access your private data.

Note
Additional permissions are required on Android 6 for the Snap
Photo feature. To enable it, allow Antivirus to take pictures and
record video.

8. Select the apps you want to protect.

Using the wrong PIN or fingerprint five times in a row, will activate a 30
seconds time-out session. This way, any attempt to break in the protected
apps will be blocked.

Note
The same PIN code is used by Anti-Theft to help you locate your device.

3.9.2. Lock mode

The first time you add an app to App Lock, the App Lock Mode screen
appears. From here you can choose when the App Lock feature should
protect the apps installed on your device.

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You can choose from one of the following options:

❍ Require unlock every time - each time the locked apps are accessed,
the PIN code or fingerprint you have set up will have to be used.
❍ Keep unlocked until screen off - the access to your apps will be valid
until the screen turns off.
❍ Lock after 30 seconds - you can exit and access again your unlocked
apps within 30 seconds.
If you would like to change the selected setting:
1. Tap More on the bottom navigation bar.
2. Tap Settings.
3. Tap Require unlock every time in the App Lock area.
4. Choose the desired option.

3.9.3. App Lock Settings

For an advanced configuration of App Lock:
1. Tap More on the bottom navigation bar.
2. Tap Settings.
In the App Lock area, you can configure the following options:
❍ Sensitive app suggestion - receive a lock notification each time you
are installing a sensitive app.
❍ Require unlock every time - choose one of the available lock and
unlock options.
❍ Smart Unlock - keep apps unlocked while you are connected to
trusted Wi-Fi networks.
❍ Random keyboard - prevent PIN reading by randomizing number
positions.

3.9.4. Snap Photo

With Bitdefender Snap Photo you can catch your friends or relatives on the
hop. This way you can educate their curious eyes to not look through your
personal files or the apps you use.

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The feature works easy: each time the PIN code or fingerprint
confirmation you set to protect your apps is entered wrong three times
in a row, a photo is taken using the front camera. The photo is saved
together with the time-stamp and reason, and can be seen when you open
Bitdefender Mobile Security and access the App Lock feature.

Note
This feature is available only for phones that have a front camera.

To configure the Snap Photo feature for App Lock:

1. Tap More on the bottom navigation bar.
2. Tap Settings.
3. Enable the corresponding switch in the Snap Photo area.
The photos snapped when the incorrect PIN is entered are displayed in
the App Lock window and can be viewed full-screen.
Alternatively, they can be viewed in your Bitdefender account:
1. Go to: https://central.bitdefender.com.
2. Sign in to your account.
3. Select the My Device panel.
4. Select your Android device, and then the Anti-Theft tab.
5. Tap next to Check your snapshots to view the latest photos that
were taken.
Only the two most recent photos are saved.
To stop uploading snapped photos on your Bitdefender account:
1. Tap More on the bottom navigation bar.
2. Tap Settings.
3. Disable Upload photos in the Snap Photo area.

3.9.5. Smart Unlock

An easy method to stop being asked by the App Lock feature to enter the
PIN code or fingerprint confirmation for the protected apps each time you
access them is to activate Smart Unlock.

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With Smart Unlock you can set as trusted the Wi-Fi networks you usually
connect to, and when connected to them, the App Lock blocking settings
will be disabled for the protected apps.
To configure the Smart Unlock feature:

1. Tap More on the bottom navigation bar.

2. Tap App Lock.

3. Tap the button.

4. Tap the switch next to Smart Unlock, if the feature is not yet enabled.
Validate using your fingerprint or your PIN.
The first time you'll activate the feature, you will need to enable the
location permission. Tap the ALLOW button, then tap ALLOW again.
5. Tap ADD to set the Wi-Fi connection you're currently using as trusted.
Whenever you change your mind, disable the feature and the Wi-Fi
networks you have set as trusted will be treated as untrusted.

3.10. Reports
The Reports feature keeps a detailed log of events concerning the
scanning activity on your device.
Whenever something relevant to the security of your device happens, a
new message is added to the Reports.
To access the Reports section:

1. Tap More on the bottom navigation bar.

2. Tap Reports.
The following tabs are available in the Reports window:
❍ WEEKLY REPORTS - here you have access to the security status
and the performed tasks from the current and previous week. The
current week’s report is generated each Sunday and you will receive a
notification informing you about it becoming available.
Each week a new tip will be displayed in this section, so make sure you
check back regularly to get the best out of the app.
To stop receiving notifications each time a report is generated:

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1. Tap More on the bottom navigation bar.

2. Tap Settings.
3. Disable the New report notification switch in the Reports area.

❍ ACTIVITY LOG - here you can check detailed information about the
activity of your Bitdefender Mobile Security app since it was installed
on your Android device.
To delete the available activity log:
1. Tap More on the bottom navigation bar.
2. Tap Settings.
3. Tap Clear Activity Log, and then tap CLEAR.

3.11. WearON
With Bitdefender WearON you can easily find your smartphone whether
you left it at the office in a conference room or under a pillow on your
couch. The device can be found even if the silent mode is activated.
Keep this feature enabled to make sure that you always have your
smartphone at hand.

Note
The feature works with Android 4.3 and Android Wear.

3.11.1. Activating WearON

To use WearON, you only have to connect your smartwatch to the
Bitdefender Mobile Security app and activate the feature with the
following voice command:
Start:<Where is my phone>
Bitdefender WearON has two commands:
1. Phone Alert
With the Phone Alert feature you can quickly find your smartphone
whenever you step too far away from it.
If you have your smartwatch with you, it automatically detects the app
on your phone and vibrates whenever you go too far from your phone,
more exactly when the Bluetooth connectivity is lost.

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To enable this feature, open Bitdefender Mobile Security, tap Global

Settings in the menu and select the corresponding switch under the
WearON section.
2. Scream
Finding your phone has never been easier. Whenever you forget where
you left your phone, tap the Scream command on your watch to make
your phone scream.

3.12. About
To find information about the Bitdefender Mobile Security version you
have installed, to access and read the Subscription Agreement and Privacy
Policy, and view the Open-source licenses:
1. Tap More on the bottom navigation bar.
2. Tap Settings.
3. Tap the desired option in the About area.

3.13. Frequently Asked Questions

Why does Bitdefender Mobile Security require an internet connection?
The app needs to communicate with Bitdefender servers to determine the
security status of the apps it scans and of the webpages you are visiting,
and also to receive commands from your Bitdefender account, when using
the Anti-Theft features.
What does Bitdefender Mobile Security need each permission for?
❍ Internet access -> used for cloud communication.
❍ Read phone state and identity -> used to detect if the device is
connected to the internet and to extract certain device info needed
to create a unique ID when communicating to Bitdefender cloud.
❍ Read and write browser bookmarks -> Web Protection module deletes
malicious sites from your browsing history.
❍ Read log data -> Bitdefender Mobile Security detects traces of threat
activities from the Android logs.
❍ Location -> required for remote location.
❍ Camera -> required for Snap photo.

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❍ Storage -> used to allow the Malware Scanner to check the SD card.
How can I stop submitting to Bitdefender information about suspect
apps?
By default, Bitdefender Mobile Security sends reports to Bitdefender
servers about the suspect apps you are installing. This information is
essential for improving the threat detection and can help us to offer you
a better experience in the future. In case you want to stop sending us
information about suspect apps:

1. Tap More on the bottom navigation bar.

2. Tap Settings.
3. Turn off In-the-cloud detection in the Malware Scanner area.
Where can I see details about the app's activity?
Bitdefender Mobile Security keeps a log of all important actions, status
changes, and other critical messages related to its activity. To access see
about the app's activity:

1. Tap More on the bottom navigation bar.

2. Tap Reports.
In the WEEKLY REPORTS window you can access the reports that are
generated every week and in the ACTIVITY LOG window you can view
information about the activity of your Bitdefender app.
I forgot the PIN code that I set to protect my app. What do I do?
1. Access Bitdefender Central.
2. Select the My Devices panel.

3. Tap the desired device card, and then tap in the upper-right corner
of the screen.
4. Select Settings.
5. Retrieve the PIN code from the Application PIN field.
How can I change the PIN code I set for App Lock and Anti-Theft?
If you wish to change the PIN code you set for App Lock and Anti-Theft:

1. Tap More on the bottom navigation bar.

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2. Tap Settings.
3. Tap Security PIN CODE in the Anti-Theft area.
4. Type in the current PIN code.
5. Type in the new PIN code you want to set.
How can I switch off the App Lock feature?
There is no turn off option for the App Lock feature, but you can easily
disable it by clearing the check boxes next to the selected apps after
validating the PIN or fingerprint you have set.
How can I set another wireless network as trusted?
First, you have to connect your device to the wireless network you want to
set as trusted. Then follow these steps:
1. Tap More on the bottom navigation bar.
2. Tap App Lock.
3. Tap in the upper-right corner.
4. Tap ADD next to the network you want to set as trusted.
How can I stop seeing snapped photos taken on my devices?
To stop making visible the snapped photos taken on your devices:
1. Access Bitdefender Central.
2. Tap in the upper right side of the screen.
3. Tap Settings in the slide menu.
4. Disable the Show/don't show snap photos taken on your devices
option.
How can I keep my online shopping secure?
Online shopping comes with high risks when some details are ignored. To
not become a victim of fraud, we recommend you the following:
❍ Keep your security app updated.
❍ Submit online payments only with buyer protection.
❍ Use a VPN when connecting to the internet from public and unsecured
wireless networks.

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❍ Pay attention to the passwords you have assigned to your online

accounts. They have to be strong including capital and lowercase
letters, numbers and symbols (@, !, %, #, etc.).
❍ Make sure that the information you send is over secure connections.
The online website extension has to be HTTPS://, and not HTTP://.
When should I use Bitdefender VPN?
You have to be careful when you access, download, or upload content
on the internet. To make sure you stay safe while browsing the web, we
recommend you to use Bitdefender VPN when you:
❍ want to connect to public wireless networks
❍ want to access content that normally is restricted in specific areas, no
matter you are home or abroad
❍ want keep your personal data private (usernames, passwords, credit
card information, etc.)
❍ want to hide your IP address
Will Bitdefender VPN have a negative impact on the battery life of my
device?
Bitdefender VPN is designed to protect your personal data, hide your
IP address while connected to unsecured wireless networks, and access
restricted content in certain countries. To avoid an unnecessary battery
consumption of your device, we recommend you to use the VPN only
when you need it, and disconnect when offline.
Why am I encountering internet slowdowns while connected with
Bitdefender VPN?
Bitdefender VPN is designed to offer you a light experience while surfing
the web; however, your internet connectivity or the server distance you
connect to may cause the slowdown. In this case, if it is not a must to
connect from your location to a faraway hosted server (e.g. from USA
to China), we recommend you to allow Bitdefender VPN to automatically
connect you to the nearest server, or find a server closer to your current
location.
Can I change the Bitdefender account linked to my device?
Yes, you can easily change the Bitdefender account linked to your device
by following these steps:

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1. Tap More on the bottom navigation bar.

2. Tap your email address.
3. Tap Log out of your account. If a PIN code has been set, you are
prompted to type it.
4. Confirm your choice.
5. Type the email address and the password of your account in the
corresponding fields, and then tap SIGN IN.
How will Bitdefender Mobile Security impact my device’s performance
and battery autonomy?
We keep the impact very low. The app only runs when it is essential -
after you install an app, when you browse the app interface or when you
want a security check. Bitdefender Mobile Security does not run in the
background when you call your buddies, type a message or play a game.
What is Device Administrator?
Device Administrator is an Android feature that gives Bitdefender Mobile
Security the permissions needed to perform certain tasks remotely.
Without these privileges, remote lock would not work and device wipe
would not be able to completely remove your data. If you want to remove
the app, make sure to revoke these privileges before trying to uninstall
from Settings > Security > Select device administrators.
How to fix "No Google Token" error that appears when signing in to
Bitdefender Mobile Security.
This error occurs when the device is not associated with a Google account,
or the device is associated with an account but a temporary problem is
preventing it from connecting to Google. Try one of the following solutions:
❍ Go to Android Settings > Applications > Manage Applications >
Bitdefender Mobile Security and tap Clear data. Then try to sign in
again.
❍ Make sure your device is associated with a Google account.
To check this, go to Settings > Accounts & sync and see if a Google
account is listed under Manage Accounts. Add your account if one is
not listed, restart your device and then try to sign in to Bitdefender
Mobile Security.
❍ Restart your device, and then try to sign in again.

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In what languages is Bitdefender Mobile Security available?

Bitdefender Mobile Security is currently available in the following
languages:
❍ Brazilian
❍ Czech
❍ Dutch
❍ English
❍ French
❍ German
❍ Greek
❍ Hungarian
❍ Italian
❍ Japanese
❍ Korean
❍ Polish
❍ Portuguese
❍ Romanian
❍ Russian
❍ Spanish
❍ Swedish
❍ Thai
❍ Turkish
❍ Vietnamese
Other languages will be added in future releases. To change the language
of the Bitdefender Mobile Security interface, go to your device's Language
& keyboard settings and set the device to the language you want to use.

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4. MOBILE SECURITY FOR IOS

4.1. What is Bitdefender Mobile Security for iOS

Online activities such as paying bills, making holiday reservations, or
buying goods and services are convenient and hassle-free. But as many
activities evolved on the internet, these come with high risks and, if
security details are ignored, personal data may be hacked. And what is
more important than protecting data stored in online accounts and on the
personal smartphone?
Bitdefender Mobile Security for iOS allows you to:
❍ Gain the most powerful protection against threats with the least
impact on battery
❍ Protect your personal data: passwords, address, social and financial
information
❍ Easily check your phone security to detect and fix misconfigurations
that might expose it
❍ Avoid accidental data exposure and misuse for all installed apps
❍ Scan your device to achieve optimal security and privacy settings
❍ Gain usage insights into your online activity and history of prevented
incidents
❍ Check your online accounts against data breaches or data leaks
❍ Encrypt internet traffic with the included VPN
Bitdefender Mobile Security for iOS is delivered free of charge and
requires activation with a Bitdefender account. However, some important
features of Bitdefender, such as our 'Web Protection' module, require a
paid subscription in order to be accessible to our users.

4.2. Getting Started

4.2.1. Device Requirements
Bitdefender Mobile Security for iOS works on any device running iOS 12
or later versions of the operating system and needs an active internet

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connection to be activated and to detect if any data leakage has occurred

in your online accounts.

4.2.2. Installing Bitdefender Mobile Security for iOS

❍ From Bitdefender Central
❍ On iOS
1. Access Bitdefender Central.
2. Select the My Devices panel.
3. Tap INSTALL PROTECTION, and then tap Protect this device.
4. Select the owner of the device. If the device belongs to
someone else, tap the corresponding button.
5. You are redirected to the App Store app. In the App Store
screen, tap the installation option.

❍ On Windows, macOS, Android

1. Access Bitdefender Central.
2. Select the My Devices panel.
3. Press INSTALL PROTECTION, and then press Protect other
devices.
4. Select the owner of the device. If the device belongs to
someone else, press the corresponding button.
5. Press SEND DOWNLOAD LINK.
6. Type an email address in the corresponding field, and press
SEND EMAIL. Note that the generated download link is valid
for the next 24 hours only. If the link expires, you will have to
generate a new one by following the same steps.
7. On the device you want to install Bitdefender check the email
account that you typed in, and then press the corresponding
download button.

❍ From App Store

Search for Bitdefender Mobile Security for iOS to locate and install the
app.

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An introduction window containing details about the product features is

displayed the first time you open the app. Tap Get started to proceed to
the next window.
Before going through the validation steps, you have to agree with the
Subscription Agreement. Please take some time to read the Subscription
Agreement as it contains the terms and conditions under which you may
use Bitdefender Mobile Security for iOS.
Tap Continue to proceed to the next window.

4.2.3. Sign in to your Bitdefender account

To use Bitdefender Mobile Security for iOS you must link your device to a
Bitdefender, Facebook, Google, Apple, or Microsoft account by signing in
to the account from the app. The first time you open the app, you are be
prompted to sign in to an account.
To link your device to a Bitdefender account:
1. Type your Bitdefender account email address in the corresponding
field, and then tap NEXT. If you do not have a Bitdefender account and
want to create one, select the corresponding link, and then follow the
onscreen instructions until the account is activated.
To sign in using a Facebook, Google, Apple, or Microsoft account,
tap the service you want to use from the Or sign in with area. You
are redirected to the sign in page of the selected service. Follow the
instructions to link your account to Bitdefender Mobile Security for
iOS.

Note
Bitdefender does not get access to any confidential information
such as the password of the account you use to sign in, or the
personal information of your friends and contacts.

2. Type your password, and then tap SIGN IN.

From here you can also access the Bitdefender Privacy Policy.

4.2.4. Dashboard
Tap the Bitdefender Mobile Security for iOS icon in your device's app
drawer to open the application interface.

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The first time you access the app, you are prompted to allow Bitdefender
to send you notifications. Tap Allow to stay informed each time
Bitdefender has to communicate you something relevant to your app. To
manage Bitdefender notifications, go to Settings > Notifications > Mobile
Security.
To get access to the section you need, tap the corresponding icon from the
bottom of the screen.
Web Protection
Stay safe while you surf the web and whenever less secure apps will try to
access untrusted domains. For more information, refer to Web Protection
(page 228).
VPN
Maintain your privacy no matter what network you are connected to by
keeping your internet communication encrypted. For more information,
refer to VPN (page 230).
Account Privacy
Find out whether your email accounts have been leaked or not. For more
information, refer to Account Privacy (page 233).
To see additional options, tap the icon on your device while in the
application's home screen. The following options appear:
❍ Restore purchases - from here you can restore the previous
subscriptions you have purchased through your iTunes account.
❍ Settings - from here you have access to:
❍ VPN Settings
❍ Agreement - you can read the terms under which you use the
Bitdefender VPN service. If you tap I don't agree anymore, you
will not be able to use Bitdefender VPN at least until you tap I
Agree.
❍ Open Wi-Fi warning - you can enable or disable the product
notification that appears each time you connect to an unsecured
Wi-Fi network.
The purpose of this notification is to help you keep your data
private and secure by using Bitdefender VPN.

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❍ Web Protection Settings

❍ Agreement - you can read the terms under which you use the
Bitdefender Web Protection service. If you tap I don't agree
anymore, you will not be able to use Bitdefender VPN at least
until you tap I Agree.
❍ Enable Web Protection notification - Notifies you that Web
Protection can be enabled after finishing a VPN session.

❍ Product reports

❍ Feedback - from here you can launch the default email client to send
us your feedback about the app.
❍ App info - from here, you have access to information about the
installed version and to Subscription Agreement, Privacy Policy, and
Open-source licenses compliances.

4.3. Scan
Bitdefender Mobile Security for iOS allows you to scan your device for any
security vulnerabilities and potential threats on your device. Running the
scan will check for:
❍ OS version: Checking your iOS version for the latest updates.
❍ Passcode/Biometrics: Checking the security level in regards to
accessing your device.
❍ Web Protection: Checking the state of the Web Protection module
❍ Account Privacy: Checking for the presence of monitored accounts
listed in the Account Privacy module.
❍ Scan Wi-Fi: Checking for the security status of the currently
connected network.
The protection status is determined after you run a manual scan.
After running the first scan, you will be met with Bitdefender's Autopilot
recommendations. This is your personal security advisor, providing
contextual recommendations based on your device usage and needs. This
way, you’ll get to benefit from everything your app has to offer.

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Note
When first entering the app, you will be prompted to run a scan.

4.4. Scam Copilot

This feature is essentially an AI-powered chatbot trained by Bitdefender
to detect various scams, phishing attempts, misinformation campaigns
and phony websites.
To activate Scam Copilot:
1. Open the Bitdefender Mobile Security app. In the Dashboard panel, a
card pertaining to Scam Copilot will be present. Tap Activate.
2. You will have to enable SMS filtering as instructed below:
a. Open Settings on your device.
b. Select Messages from the list.
c. Select Unknown and Spam.
d. Toggle ON Filter Unknown Senders.
e. Select Mobile Security in SMS Filtering.

3. Once you are finished, press Continue.

4. Enable Calendar scan. A pop-up will appear on your screen shortly
after pressing the Enable button. Tap on Allow Full Access.
Scam Copilot is now properly configured on your device.
You can the access the Scam Copilot dedicated tab. Here you will find:
❍ Scam Detection Chatbot: Ask the chatbot to review any messages you
find suspicious.
❍ Prevention Assistant: Helps you learn more about scams to become
proficient in spotting them.
❍ Automatic Scan Detection status and control panel.
❍ SMS filtering: Have your dangerous messages filtered straight in your
messaging app.

4.4.1. Scam Alert

The Scam Alert feature available in Bitdefender Mobile Security for iOS
proactively protects Apple users from phishing scams. Scam Alert for iOS

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includes two layers of protection that monitor scams delivered through

SMS/MMS messages and calendar invites:
❍ Text Message Filter (SMS, MMS)
This feature identifies and filters unwanted SMS and MMS messages.
A malicious SMS/MMS (Short Message Service/Multimedia Messaging
Service) refers to a type of message sent to mobile devices with
harmful intent. These messages are designed to exploit vulnerabilities,
deceive recipients, or cause harm to the target’s device, personal
information, or security.
❍ Calendar Invite Link Scanner
This feature detects spam calendars and events that contain
dangerous links. The calendar virus is a type of spam that affects the
Calendar app of your iPhone, which can be annoying and potentially
dangerous:
❍ You get unwanted calendar invitations or event notifications when
you accidentally accept a fake calendar invite sent to your email
address by hackers or spammers.
❍ When you click on the link in the invite, you unknowingly subscribe
to the sender’s calendar, which allows them to send you more
spam events.
❍ The spam events may contain links or attachments that could lead
you to phishing pages or other cyber-threats if you open them.

How to set up Scam Alert

To enable Scam Alert, you need to grant the Bitdefender Mobile Security
app access to calendar notifications and SMS messages:
How to enable SMS Filtering:
In order for Bitdefender to start filtering messages, you must manually
activate the Filter Unknown Senders option in Messages app settings:
1. Open the Settings app on your iPhone or iPad.
2. Scroll down and select Messages in the list.
3. Tap the Unknown & Spam section.
4. Toggle Filter Unknown Senders to the on position.

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5. Select Mobile Security in the SMS Filtering section and then

choose Enable.
Bitdefender will now be able to filter junk messages on your iPhone/iPad.

Note
Due to iOS restrictions, Bitdefender SMS filtering can only be used
for SMS and MMS messages that come from people you don’t have
saved in your contacts. This means it won’t filter messages from people
already in your contacts list or iMessage messages from anyone.
How to enable Calendar Scan:
1. Open the Bitdefender Mobile Security app installed on your iPhone or
iPad.
2. Go to the Scam Alert option in the bottom navigation bar and
press Set up now.
3. Tap Continue, and then tap Enable.
4. Choose OK to grant Bitdefender access to your calendar. A calendar
scan will begin immediately.

4.5. Web Protection

Bitdefender Web Protection ensures a safe browsing experience by
alerting you about potential malicious webpages and when less secure
installed apps will try to access untrusted domains.
When an URL points to a known phishing or fraudulent website, or to
malicious content such as spyware or viruses, the webpage is blocked
and an alert is shown. The same thing happens when installed apps try to
access malicious domains.

Important
If you are located in an area where the usage of a VPN service
is restricted by law, the functionality of Web Protection will not be
available.
To activate Web Protection:
1. Tap the icon from the bottom of the screen.
2. Tap I Agree.
3. Enable the Web Protection switch.

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Note
The first time you turn on Web Protection, you might be prompted
to allow Bitdefender to set up VPN configurations that will monitor
network traffic. Tap Allow, to continue. If an authentication method
(fingerprint or PIN code) has been set to protect your smartphone,
you are required to use it. To be able to detect access to untrusted
domains, Web Protection is working together with the VPN services.

Important
The Web Protection feature and the VPN cannot function at the
same time. Whenever one of them is enabled, the other (if it is
active at that time) will be disabled.

4.5.1. Bitdefender alerts

Whenever you try to visit a website classified as unsafe, the website is
blocked. To make you aware of the event, you are notified by Bitdefender
in the Notification center and in your browser. The warning page contains
information such as the website URL and the detected threat. You have to
decide what to do next.
Also, you are notified in the Notification Center whenever a less secure
app tries to access untrusted domains. Tap the displayed notification to be
redirected to the window where you can decide what to do next.
The following options are available for both cases:
❍ Navigate away from the website by tapping TAKE ME BACK TO
SAFETY.
❍ Proceed to the website, despite the warning, by tapping the displayed
notification, and then I want to access the page.
Confirm your choice.

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4.6. VPN
With Bitdefender VPN you can keep your data private each time you
connect to unsecured wireless networks while in airports, malls, cafés,
or hotels. This way, unfortunate situations such as theft of personal data,
or attempts to make your device’s IP address accessible to hackers can be
avoided.
The VPN serves as a tunnel between your device and the network you
connect to securing your connection, encrypting the data using military-
grade encryption, and hiding your IP address wherever you are. Your
traffic is redirected through a separate server; thus making your device
impossible to be identified by your ISP, through the myriad of other
devices that are using our services. Moreover, while connected to the
internet via Bitdefender VPN, you are able to access content that is
normally restricted in specific areas.

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Note
Some countries practice internet censorship and therefore the usage
of VPNs on their territory has been banned by law. To avoid legal
consequences, a warning message can appear when you try to use the
Bitdefender VPN app for the first time. By continuing using the app, you
confirm that you are aware of the applicable country regulations and
the risks to which you might be exposed.
To turn on Bitdefender VPN:
1. Tap the icon from the bottom of the screen.
2. Tap Connect each time you want to stay protected while connected to
unsecured wireless networks.
Tap Disconnect whenever you want to disable the connection.

Note
The first time you turn on VPN, you are prompted to allow Bitdefender
to set up VPN configurations that will monitor network traffic. Tap
Allow, to continue. If an authentication method (fingerprint or PIN
code) has been set to protect your smartphone, you are required to use
it.

The icon appears in the status bar when VPN is active.

To save battery power, we recommend you to turn off VPN when you do
not need it.
If you have a premium subscription and would like to connect to a
server at your will, tap Automatic in the VPN interface, and then select
the location you want. For details about VPN subscriptions, refer to
Subscriptions (page 232).

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4.6.1. Subscriptions
Bitdefender VPN offers for free a daily 200 MB traffic quota per device
to secure your connection every time you need, and connects you
automatically to the optimal server location.
To get unlimited traffic and unrestricted access to content worldwide by
choosing a server location at your will, upgrade to the premium version.
You can upgrade to the Bitdefender Premium VPN version anytime by
tapping the Activate Premium VPN button available in the VPN window.
There are two types of subscriptions to choose from: annual and monthly.
The Bitdefender Premium VPN subscription is independent from the
Bitdefender Mobile Security for iOS free subscription, meaning you will
be able to use it for its entire availability. In case the Bitdefender Premium
VPN subscription expires, your will be automatically reverted to the free
plan.
Bitdefender VPN is a cross-platform product, available in the Bitdefender
products compatible with Windows, macOS, Android, and iOS. Once you
upgrade to the premium plan, you will be able to use your subscription on
all products, provided that you login with the same Bitdefender account.

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Note
Bitdefender VPN also works as a standalone application on all
supported operating systems, namely Windows, macOS, Android and
iOS.

4.7. Account Privacy

Bitdefender Account Privacy detects if any data leakage has occurred in
the accounts you use for making online payments, shopping, or signing in
different apps or websites. The data that may be stored into an account
can be passwords, credit card information, or bank account information,
and, if not properly secured, identity theft or invasion to privacy may
occur.
The privacy status of an account is displayed right after validation.
To check if any of accounts has been leaked, tap Scan for leaks.
To start keeping personal information safe:
1. Tap the icon from the bottom of the screen.
2. Tap Add account.
3. Type your email address in the corresponding field, and then tap Next.
Bitdefender needs to validate this account before displaying private
information. Therefore, an email with a validation code is sent to the
provided email address.
4. Check your inbox, and then type the received code in the Account
Privacy area of your app. If you cannot find the validation email in the
Inbox folder, check the Spam folder too.
The privacy status of the validated account is displayed.
If leaks are found in any of your accounts, we recommend you to change
their password as soon as possible. To create a strong and secure
password, take into consideration these tips:
❍ Make it at least eight characters long.
❍ Include lower and upper case characters.
❍ Add at least one number or symbol, such as #, @, % or !.
Once you secured an account that was part of a privacy breach, you can
confirm the changes by marking the identified leak(s) as Solved. To do
this:

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1. Tap next to the breach you solved.

2. Tap Mark as solved.
When all the detected leaks are marked as Solved, the account will no
longer appear as leaked, at least until a new leakage is detected.

4.8. Frequently Asked Questions

How does Bitdefender Mobile Security for iOS protect me against
viruses and cyber threats?
Bitdefender Mobile Security for iOS provides absolute protection against
all cyber threats and is especially designed to keep your sensitive data
safe from prying eyes.
You get a wealth of advanced security and privacy features for your iPhone
and iPad - plus many bonus features, including VPN and Web Protection.
Bitdefender Mobile Security for iOS reacts instantly to viruses and
malware with no compromise to your system’s performance.
What type of devices and operating systems does Bitdefender Mobile
Security for iOS cover?
Bitdefender Mobile Security for iOS will protect your smartphones and
tablets running iOS against all cyber threats.
Why do I need Bitdefender Mobile Security for iOS on Apple OS?
Some of your most personal data is stored on your iPhone or iPad - and
you need to know it is safe at all times. Bitdefender Mobile Security for
iOS provides absolute protection against cyber threats and takes care
of your online privacy and private information without interfering in your
day-to-day activities.
Do I get a VPN with my Bitdefender Mobile Security for iOS
subscription?
Bitdefender Mobile Security for iOS comes with a basic version of
Bitdefender VPN that includes a generous amount of traffic (200 MB/ day,
a total of 6GB/ month) free of charge.

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5. VPN

5.1. What is Bitdefender VPN

The VPN serves as a tunnel between your device and the network you
connect to securing your connection, encrypting the data using military-
grade encryption, and hiding your IP address wherever you are. Your
traffic is redirected through a separate server; thus making your device
impossible to be identified by your ISP, through the myriad of other
devices that are using our services. Moreover, while connected to the
internet via Bitdefender VPN, you are able to access content that is
normally restricted in specific areas.

Note
Some countries practice internet censorship and therefore the usage
of VPNs on their territory has been banned by law. To avoid legal
consequences, a warning message can appear when you try to use
the Bitdefender VPN feature for the first time. By continuing using
the feature, you confirm that you are aware of the applicable country
regulations and the risks to which you might be exposed.

5.1.1. Encryption protocols

The default ciphersuite sets enabled in Hydra client and server are
provided below. All other cipher suites are disabled.
Hydra Client ciphersuites:
❍ ECDHE-ECDSA-AES128-GCM-SHA256:ECDHE-RSA-AES128-GCM-
SHA256
❍ ECDHE-ECDSA-AES256-SHA:ECDHE-ECDSA-AES128-SHA
❍ ECDHE-RSA-AES128-SHA:ECDHE-RSA-AES256-SHA:DHE-RSA-
AES128-SHA
❍ DHE-RSA-AES256-SHA:AES128-SHA:AES256-SHA:DES-CBC3-SHA

Note
Server side set is much more restrictive and both Hydra client and
server will reject a mode different from GCM using AES. Hydra server
enforces server side priority of stronger ciphersuites and will reject TLS
handshake if weaker suite is requested by a client. This list is also
configurable in runtime on the server side.

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5.2. VPN Subscriptions

With Bitdefender VPN, you can opt for two types of subscriptions:
❍ The Basic subscription
❍ The Premium subscription

5.2.1. Basic subscription

Bitdefender VPN offers for free a daily 200 MB traffic quota per device to
secure your connection every time you need and allows you to connect to
a single location which cannot be changed.
The Basic subscription is available to any user who downloads
Bitdefender VPN.

5.2.2. Premium subscription

To gain unlimited access to all the features included in Bitdefender VPN,
upgrade to the Premium version. Users with an active Premium VPN
subscription have unlimited protected traffic and can connect to any of
our servers around the world.
There are two plans available for the Premium subscription: the Monthly
Plan and the Yearly Plan.
❍ The Monthly Plan: with this plan, you will be charged every month for
the Premium VPN services. You can opt-out whenever you wish.
❍ The Yearly Plan: requires a one-time payment, granting you access to
our Premium VPN services for an entire year.

5.2.3. How to upgrade to Premium VPN

The easiest way to upgrade to the Premium version of Bitdefender VPN
is to click on the Upgrade button situated in the lower part of the
main interface. Choose the desired subscription model, then follow the
on-screen instructions.
If you already have an activation code, follow the instructions below:
❍ For Windows users
1. Click the My Account icon on the left-hand side of the VPN
interface.

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2. Click Add it here.

3. Type in the code received via e-mail, then click the Activate Code
button.

❍ For macOS users

1. Click the cogwheel in the upper-right corner of the VPN interface
and select My Account.
2. Click Add it here.
3. Type in the code received via e-mail, then click the Activate Code
button.

❍ For Android users

1. Tap the cogwheel in the upper-right corner of the VPN interface
and select My Account.
2. Tap Add code.
3. Type in the code received via e-mail, then click the Activate Code
button.

❍ For iOS users

1. Tap the cogwheel in the upper-right corner of the VPN interface
and select My Account.
2. Tap Add code.
3. Type in the code received via e-mail, then click the Activate Code
button.

5.3. Installation
5.3.1. Preparing for installation
Before you install Bitdefender VPN, complete these preparations to
ensure the installation will go smoothly:
❍ Make sure that the device where you plan to install Bitdefender meets
the system requirements. If the device does not meet all the system
requirements, Bitdefender will not be installed or, if installed, it will not
work properly and it will cause system slowdowns and instability.

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For the complete list of all system requirements, refer to System

requirements (page 238)
❍ Log on to the device using an Administrator account.
❍ It is recommended that your device be connected to the internet
during the installation, even when from a CD/DVD. If newer versions
of the app files included in the installation package are available,
Bitdefender can download and install them.

5.3.2. System requirements

❍ For Windows users
❍ Operating System: Windows 7 with Service Pack 1, Windows 8.1,
Windows 10 and Windows 11
❍ Memory (RAM): 1 GB
❍ Available free hard disk space: 500 MB free space
❍ Net Framework: min version 4.5.2

Important
System performance may be affected on devices that have old
generation CPUs.

❍ For macOS users

❍ Operating System: macOS Sierra (10.12) or later
❍ Available free hard disk space: 100MB free space

❍ For Android users

❍ Operating System: Android 5.0 or later
❍ Storage: 100MB
❍ An active Internet connection

❍ For iOS users

❍ Operating System: iOS 12 or later
❍ Storage on iPhone: 50MB
❍ Storage on iPad: 100MB

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❍ An active Internet connection

5.3.3. Installing Bitdefender VPN

To begin the installation, follow the instructions corresponding to the
operating system you use:
❍ For Windows users
1. To begin the installation of Bitdefender VPN on a Windows
PC, simply start by downloading the installation kit from
https://www.bitdefender.com/solutions/vpn/download or from the
e-mail received after a purchase.
2. Double-click the downloaded installer to run it.
3. Choose Yes if presented with the User Account Control dialog box.
4. Wait until the download completes.
5. Select the product language using the drop-down menu on the
installer.
6. Check the box “I confirm that I have read and I agree with the
Subscription Agreement and Privacy Policy”, then click START
INSTALLATION.
7. Wait until the installation completes.
8. SIGN IN with your Bitdefender Central account. If you don’t have
a Central account, sign up for one by clicking the button CREATE
ACCOUNT.
9. Choose I have an Activation Code if you’ve purchased a Premium
VPN subscription.
Otherwise, you can choose START TRIAL to test out the product for
free for 7 days before committing to paying for it.
10 Type in the code received via e-mail, then click the ACTIVATE
. PREMIUM button.
11 After a short wait, Bitdefender VPN is installed and ready to be
. used on your computer.

❍ For macOS users

1. To begin the installation of Bitdefender VPN on macOS,
simply start by downloading the installation kit from

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https://www.bitdefender.com/solutions/vpn/download or from the

e-mail received after a purchase.
2. The installer will be saved on the Mac. In the Downloads folder,
double-click the package file.
3. Follow the on-screen instructions. Choose Continue.
4. You will be guided through the steps necessary to install
Bitdefender VPN on your Mac. Click twice the Continue button.
5. Click Agree, after you read and agree to the terms of the software
license agreement.
6. Click Install.
7. Enter an administrator username and password, then click Install
Software.
8. You will be notified that a system extension signed by Bitdefender
has been blocked. This is not an error, only a security check. Click
Open Security Preferences.
9. Click the lock icon to unlock it.
Enter an administrator name and password, then press Unlock.
10 Click Allow to load Bitdefender’s system extension. Then close the
. Security and Privacy window and the installer.
11 Access the shield icon on the menu bar, then Sign In with your
. Bitdefender Central account. If you don’t have a Central account,
please sign up for one.
12 Choose I have an Activation Code if you’ve purchased a Premium
. VPN subscription.
Otherwise, you can choose START TRIAL to test out the product for
free for 7 days before committing to paying for it.
13 Type in the code received via e-mail, then click the Activate Code
. button.
14 After a short wait, Bitdefender VPN is installed and ready to be
. used on your Mac.

❍ For Android users

1. To install Bitdefender VPN on Android, first open the Google Play
Store app on your smartphone or tablet.

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2. Search for Bitdefender VPN and select this app.

3. Tap the Install button and wait until the download completes.
4. Tap Open to run the app.
5. Check the box “I agree with the Subscription Agreement and
Privacy Policy”, then tap Continue.
6. Sign In with your Bitdefender Central account. If you don’t have a
Central account, sign up for one by tapping Create Account.
7. Choose I have an activation code if you’ve purchased a Premium
VPN subscription.
Otherwise, you can choose Start 7 days Trial to test out the product
for free for 7 days before committing to paying for it.
8. Type in the code received via e-mail, then tap Activate code.

❍ For iOS users

1. To install Bitdefender VPN on iOS, first open App Store on your
iPhone or iPad.
2. Search for Bitdefender VPN and select this app.
3. Tap the Get icon and wait until the download completes.
4. Tap Open to run the app.
5. Check the box I agree with the Subscription Agreement and
Privacy Policy, then tap Continue.
6. Sign In with your Bitdefender Central account. If you don’t have an
account, sign up for one by tapping Create Account.
7. Tap Allow if you wish to receive Bitdefender VPN notifications.
8. Choose I have an activation code if you’ve purchased a Premium
VPN subscription.
Otherwise, you can choose Start 7 days Trial to test out the product
for free for 7 days before committing to paying for it.
9. Type in the code received via e-mail, then tap Activate code.

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5.4. Using Bitdefender VPN

5.4.1. Opening Bitdefender VPN
❍ For Windows
To access the main interface of Bitdefender VPN, use one of the
following methods:
❍ From the system tray
Right-click the red shield icon in the system tray, and then select
Show in the menu.
❍ From the Bitdefender interface
If a Bitdefender security product such as Bitdefender Total Security
or Bitdefender Antivirus Plus etc. is already installed on your
Windows computer, you can open Bitdefender VPN from there:
1. Click Privacy on the left sidebar of the Bitdefender interface.
2. Click Open VPN on the VPN pane.

❍ From your desktop

Double-click the Bitdefender VPN shortcut on your Desktop.

❍ For macOS
You can open the Bitdefender VPN app by clicking the icon from the
menu bar at the top right of the screen.
If the Bitdefender shield cannot be found in the menu bar, use your
Mac Launchpad or Finder to bring it back:
❍ From Launchpad
1. Press F4 on your keyboard to enter the Launchpad on your Mac.
2. Browse through the pages of installed apps until you locate the
Bitdefender VPN app. Alternatively, you can type Bitdefender
VPN in Launchpad to start filtering your results.
3. Once you see the Bitdefender VPN app, click on its icon to pin it
to the menu bar.

❍ From Finder
1. Click on Finder at the bottom left of the Dock (Finder is the icon
that looks like a blue square with a smiley face).

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2. Next, click Go at the top left of the screen, on the menu bar.
3. Select Applications from the menu to enter the Applications
folder on your Mac.
4. From the Applications folder open the Bitdefender folder and
then double-click the Bitdefender VPN app.

Note
In order to access Bitdefender VPN on your Android or iOS mobile
devices, simply open the Bitdefender VPN application after you have
installed it.

5.4.2. How to connect to Bitdefender VPN

The VPN interface displays the status of the app: connected or
disconnected. The server location for users with the free version is
automatically set by Bitdefender to the most appropriate server, while
premium users have the possibility to change the server location they
want to connect to by selecting it from the Virtual Location list. To connect
or disconnect, simply click the power button from the VPN interface.

❍ For Windows: The system tray icon displays a green checkmark

when the VPN is connected, and a black mark when the VPN is

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disconnected. While connected to a manually selected location, the

IP address is displayed on the main interface.
❍ For macOS: The menu bar icon shows black when the VPN
is connected, and white when the VPN is disconnected. Click
the circular button in the middle of the interface and wait for the
connection to be established.
❍ For Android & iOS: To connect to Bitdefender VPN for Android, iOS
and iPadOS:
❍ In the Bitdefender VPN app: To connect or disconnect simply tap
the power button on the VPN interface. The status of Bitdefender
VPN is displayed.
❍ In the Bitdefender Mobile Security app:
1. Access the VPN icon on the bottom navigation bar of
Bitdefender Mobile Security.
2. Tap CONNECT each time you want to stay
protected while connected to unsecured wireless
networks. Tap DISCONNECT whenever you want to disable the
VPN connection.

5.4.3. How to connect to a different server

With a Premium subscription, Bitdefender VPN allows you to connect to
any of our servers around the world, at any time. To do this, you will have
to:
1. Open the Bitdefender VPN app.
2. Tap the Locations button in the lower left corner of the interface.
3. Select any country you wish.
4. Click on the Connect to [country of choice] button in the lower part of
the interface.
❍ The system tray icon displays a green checkmark when the VPN is
connected.
❍ The virtual server’s IP address is shown on the home screen while
connected to Bitdefender VPN.

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❍ A summary of your connection time, the amount of secured traffic,

and the last 5 locations you connected to are also shown on the main
dashboard.

5.5. Bitdefender VPN Settings & Features

5.5.1. Accessing Settings
To access the Bitdefender VPN settings, you will have to follow the steps
described below:
❍ On Windows
1. Open the Bitdefender VPN app on your device by double clicking its
icon in the system tray or by right-clicking on it and selecting Show.
2. Click on the Settings button (represented by a cogwheel) on the
right side of the interface.

❍ On macOS
1. Open the Bitdefender VPN app on your macOS device by clicking its
icon in the menu bar.
2. Click on the cogwheel button in the upper-right corner of the
Bitdefender VPN interface and select Settings.

❍ On Android
1. Open the Bitdefender VPN app on your device.
2. Tap on your account in the upper-right corner of the Bitdefender
VPN interface.

❍ On iOS
1. Open the Bitdefender VPN app on your device.
2. Tap on your account in the upper-right corner of the Bitdefender
VPN interface.

5.5.2. General
Here you can modify the following:

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❍ Open on Startup – Bitdefender VPN will launch automatically on

device startup.
❍ Show latest locations – Display the most recent locations on the
home screen, for quick access.
❍ Show dashboard data – Show trends, stats, and other helpful
information on the VPN home screen.
❍ Clear dashboard data – All your dashboard data will be erased and all
counters reset.
❍ Theme – Light/dark theme
❍ Language – Change the language of Bitdefender VPN.
❍ Notifications – Manage your notifications preferences.
❍ Help improve Bitdefender VPN – Submit anonymous product reports
to help us improve your experience.
❍ Reset all settings – Reset the VPN to its original settings without
reinstalling it.

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5.5.3. Features

Privacy

Internet Kill-Switch
The Kill-Switch is a feature implemented in Bitdefender VPN. When
enabled, this features temporarily suspends all Internet traffic if the VPN
connection accidentally drops. As soon as you are back online, the VPN
connection will be reestablished.
To activate the Kill-Switch, follow the steps below:
❍ On Windows & macOS
1. Open the Bitdefender VPN app on your device by double clicking its
icon in the system try or by right-clicking on it and selecting Show.
2. Click on the account button on the upper-right side of the interface.
3. Select Privacy.
4. Enable the Internet Kill-Switch option.

❍ On Android
1. Open the Bitdefender VPN app on your device.
2. Click on the account button in the upper-right corner of the
Bitdefender VPN interface.
3. Under Privacy, enable the Kill-Switch option.

❍ On iOS
1. Open the Bitdefender VPN app on your device.
2. Click on the account button in the upper-right corner of the
Bitdefender VPN interface.
3. Under Privacy, enable the Kill-Switch option.

Note
This feature is also available for macOS devices with operating systems
10.15.4 or later versions.

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Ad blocker and Anti-tracker

These features are designed to assist you in staying private and enjoying
the web without annoying ads or companies peeking in on you. They help
in blocking ads and stopping online trackers.

Ad blocker
The Ad blocker is used to block ads, popups, loud video ads or ad banners
while browsing. This helps websites load faster and be cleaner, as well as
safer to interact with.
To enable the Ad blocker:
1. Locate the Ad blocker and Antitracker feature in Settings - Privacy .
2. Toggle the switch to the ON position.

Anti-tracker
The Anti-tracker is used to block trackers set by advertisers to follow
and profile you online. Some websites may malfunction when blocking
trackers, but adding the URL to the Whitelist may fix this.
To enable the Anti-tracker:
1. Locate the Ad blocker and Antitracker feature in Settings - Privacy.
2. Toggle the switch to the ON position.

Whitelist
Some websites might not load properly if you block their tracker code and
ads. Adding the URLs of these specific domains to the whitelist can fix this
issue, but keep in mind that, while browsing on these websites, you will
see ads and their tracker code will be active.
Add websites you want to allow showing ads and using trackers by:
1. Locate the Ad blocker and Antitracker feature in Settings - Privacy.
2. Click on the Manage link. Then, go to the Whitelist section of the
window and click on its corresponding Manage link.
3. Click on Add website and insert the desired URL.

Auto-connect
While on the go, working in a coffee shop, or waiting at the airport,
connecting to a public wireless network for making payments, checking

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emails or social network accounts can be the fastest solution. But prying
eyes trying to hijack your personal data can be there, watching how the
information leaks through the network.
To safeguard you against the perils of unsecured or unencrypted public
wireless hotspots, Bitdefender VPN includes an auto-connect feature.
This means that Bitdefender VPN can be automatically be activated
in certain situations, depending on your preferences and the operating
system you are running.
❍ On Windows the auto-connect feature can be enabled for the
following situations:
❍ Startup: Connect the VPN at Windows startup.
❍ Unsecured Wi-Fi: Use the VPN whenever you connect to public or
unsecured Wi-Fi networks.
❍ Peer-to-peer apps: Connect to the VPN when you start a peer-to-
peer file sharing app.
❍ Apps and domains: Always use the VPN for certain apps and
websites.

Note
1. Click the Manage link.
2. Browse to the location of the app for which you want to use
VPN, select the app name, then click Add.

❍ Website categories: Connect to the VPN when visiting specific

website categories. Bitdefender VPN can connect automatically for
the following website categories:
❍ Financial
❍ Online Payments
❍ Health
❍ File sharing
❍ Online Dating
❍ Adult Content

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Note
For each category, you can select a different server for the VPN
to connect to.

❍ On macOS the auto-connect feature can be enabled for the following

situations:
❍ Startup: Connect the VPN at macOS startup.
❍ Unsecured Wi-Fi: Use the VPN whenever you connect to public or
unsecured Wi-Fi networks.
❍ Peer-to-peer apps: Connect to the VPN when you start a peer-to-
peer file sharing app.
❍ Applications: Always connect the VPN for certain apps.

❍ On Android and iOS Bitdefender VPN can be set to connect

automatically only when you're on an unsecured or public Wi-Fi.

Advanced

Split tunneling
Virtual private network (VPN) split tunneling lets you route some of
your application or device traffic through an encrypted VPN, while
other applications or devices have direct access to the internet. This
is particularly useful if you want to benefit from services that perform
best when your location is known while also enjoying secure access to
potentially sensitive communications and data.
By enabling the Split tunneling feature, selected apps and websites will
bypass the VPN and access the Internet directly.
To manage the applications and websites that bypass the VPN:
1. Click the Manage link once the feature is enabled.
2. Click the Add button.
3. Browse to the location of the app in question or insert the URL of the
website desired, then click Add.

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Note
By adding a website, the entire domain including all subdomains
will be bypassed.

Important
On macOS devices, the Split tunneling feature is available only for
websites.

App Traffic Optimizer

Bitdefender VPN’s App Traffic Optimizer lets you prioritize traffic to the
most important apps on your device without exposing your connection
to privacy hazards. VPNs redirect Internet traffic through a secure tunnel
while using robust encryption algorithms to protect it.
However, this combination of techniques can have some drawbacks,
mainly concerning the connection’s speed. Several factors can trigger
connection slowdowns, the most common being the distance to the server
you’re connecting to, network congestion, and high bandwidth usage. If
you ever felt that sometimes Bitdefender VPN places an unnecessary
burden on your connection and slowdowns constantly get in your way,
there might be a better answer than disconnecting.
How does App Traffic Optimizer work?
Certain apps and services such as streaming platforms, torrent clients,
and games require more bandwidth. Constantly using them could affect
your Internet connection speed. Routing your traffic through a VPN
tunnel already subjects your connection to a relative slowdown. Placing
additional strain on your connection can seriously degrade your online
experience.
Bitdefender VPN's App Traffic Optimizer feature can help you tackle VPN
connection slowdowns by prioritizing it to the app of your choice. The
feature lets you decide what apps should receive the bulk of your traffic,
then allocates the resources accordingly. For instance, if you’re in a
meeting and notice that the quality of your call is subpar, App Traffic
Optimizer lets you prioritize traffic to the video conferencing app for
improved results.
Typically, VPN users would resort to closing all interfering processes
on their device or even disabling their VPN connection to get faster

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Internet speed. App Traffic Optimizer lets you enjoy uninterrupted privacy
protection without compromising your connection speed.

Using App Traffic Optimizer

Currently, the feature is only available on Windows devices and lets you
prioritize traffic to up to 3 applications.
Follow these steps to enable and configure it with minimal effort:
1. Launch the Bitdefender VPN application on your Windows
computer.
2. Click the account button in the upper-right corner to access the VPN’s
settings.
3. Head to the Advanced tab and enable the App Traffic
Optimizer feature. The color of the switch will change from gray to
blue.
To manage the applications prioritized by this feature:
1. Click the Manage link.
2. Browse to the location of the app for which you want to optimize
traffic, select the app name, then click Add. The app will appear in the
Prioritized section.

Note
Alternatively, if you have recently opened the application you want
to prioritize, press the + button in the App Traffic Optimizer window.

3. Disconnect and reconnect to Bitdefender VPN after adding or

removing apps from the list.
To remove an app from App Traffic Optimizer, simply click the icon next
to the app name.

Note
The App Traffic Optimizer is not available on macOS.

Protocol
Here you can choose the type of protocol you want to use for data
transfer. The following options are available:

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❍ Automatic - Bitdefender VPN will select the optimal protocol for your
specific device and network.
❍ Hydra Catapult - Fast and secure, ideal for streaming and gaming.
❍ OpenVPN UDP - Optimized for fast speeds. However, this protocol is
not as reliable in terms of data loss as other protocols in the list.
❍ OpenVPN TCP - Designed for reliability. Ensures your data is delivered
entirely, but it is not as fast as OpenVPN UDP.
❍ Wireguard - Newer protocol, providing strong security and a high level
of performance.

Double-hop
With this feature you can manage the servers through which to send and
double-encrypt your internet traffic. Your data will pass through two VPN
servers instead of one, making it harder to track your internet activity.

Note
You can only add a total of 5 double-hop locations. However, you can
delete the custom double-hops in your list and create others at any
time.

Important
Using servers located on different continents in the same double-hop
may slow down your connection speed.

5.6. Uninstalling Bitdefender VPN

The procedure of removing Bitdefender VPN is similar to the one you use
to remove other programs from your computer:
❍ Uninstalling Bitdefender VPN from Windows devices
❍ In Windows 7:
1. Click Start, go to Control Panel and double-click Programs and
Features.
2. Find Bitdefender VPN and select Uninstall.
Wait for the uninstall process to complete.

❍ In Windows 8 and Windows 8.1:

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1. From the Windows Start screen, locate Control Panel (for

example, you can start typing "Control Panel" directly in the
Start screen), and then click its icon.
2. Click Uninstall a program or Programs and Features.
3. Find Bitdefender VPN and select Uninstall.
Wait for the uninstall process to complete.

❍ In Windows 10 and Windows 11:

1. Click Start, then click Settings.
2. Click the System icon in the Settings area, then select Installed
apps.
3. Find Bitdefender VPN and select Uninstall.
4. Click Uninstall again to confirm your choice.
Wait for the uninstall process to complete.

❍ Uninstalling from macOS devices

1. Click on Go in the menu bar and select Applications.
2. Double-click on the Bitdefender folder.
3. Run BitdefenderUninstaller.
4. In the new window, check the box next to Bitdefender VPN, then
click on Uninstall.
5. Type a valid administrator account name and a password, then
click OK.
6. Finally, you will be notified that Bitdefender VPN has been
successfully uninstalled. Click Close.

❍ Uninstalling from Android devices

1. Open the Play Store app.
2. Search for Bitdefender VPN.
3. In the Bitdefender VPN app store page, select Uninstall.
4. Confirm by tapping OK.

❍ Uninstalling from iOS devices

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1. Hold your finger on the Bitdefender VPN app.

2. Select Delete App.
3. Tap Delete.

5.7. Frequently Asked Questions

When should I use Bitdefender VPN?
You have to be careful when you access, download, or upload content
on the Internet. To make sure you stay safe while browsing the web, we
recommend you to use the VPN when you:
❍ want to connect to public wireless networks
❍ want to access content that is normally restricted in specific areas, no
matter if you are home or abroad
❍ want to keep your personal data private (usernames, passwords, email
addresses, credit card information, etc.)
❍ want to hide your IP address
Can I choose a city with Bitdefender VPN?
Yes. Currently, Bitdefender VPN for Windows, macOS, Android, and iOS
can be used to select a specific city. Here’s the list of currently available
cities:
❍ USA: Atlanta, Charlotte, Chicago, Dallas, Denver, Houston, Los
Angeles, Miami, New York, Newark, Phoenix, Portland, San Jose,
Seattle, Washington
❍ Canada: Montreal, Toronto, Vancouver
❍ UK: London, Manchester
Can Bitdefender VPN be installed as a stand-alone app?
The VPN app is installed automatically alongside your Bitdefender
security solution. It can also be installed as a standalone app from
the product page, from Google Play Store & App Store.
Will Bitdefender share my IP address and personal data shared with
third parties?
No, with Bitdefender VPN your privacy is 100% safe. Nobody (advertising
agencies, ISPs, insurance companies, etc.) will have access to your online
logs.

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What encryption algorithm does it use?

Bitdefender VPN uses the Hydra protocol on all platforms, 256-bit AES
encryption or the highest available cypher supported by both client and
server, with Perfect Forward Secrecy. This means that encryption keys are
generated for each new VPN session and erased from memory when the
session is over.
Can I have access to GEO-IP restricted content?
With Premium VPN you have access to an extensive network of virtual
locations all over the world.
Will it have a negative impact on the battery life of my device?
Bitdefender VPN is designed to protect your personal data, hide your IP
address while connected to unsecured wireless networks, and access
restricted content in certain countries. To avoid unnecessary battery
consumption of your device, we recommend you to use the VPN only
when you need it and disconnect when offline.
Why does the VPN slow down my Internet connection?
Bitdefender VPN is designed to offer a light experience while surfing the
web. Depending on the distance between your actual location and the
server location you choose to connect to, some speed penalty is expected,
however it’s almost always sufficiently small that it goes unnoticed
during normal online activity. Moreover, we rely on one of the fastest
VPN infrastructures in the world. If it is not a must to connect from
your location to a faraway hosted server (e.g. from the USA to France),
we recommend you allow the VPN to automatically connect you to the
nearest server or find a server closer to your current location.

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6. PASSWORD MANAGER

6.1. What is Bitdefender Password Manager

Bitdefender Password Manager is a multi-platform service designed to
help users store and organize all of their online passwords. It is built
with the strongest known cryptographic algorithms for the highest level
of safety and digital security. It works as a browser extension and mobile
app solution for identity and password management, banking and all other
types of sensitive information across devices.
Bitdefender Password Manager can auto-save, auto-fill, automatically
generate and manage your passwords for all websites and online services
with the help of a single Master Password, making your overall digital
identity much easier to manage.

6.1.1. Security and how it works

Behind the Bitdefender Password Manager software stand some of the
latest cryptographic algorithms which assure the highest data security
users can hope for, such as AES-256-CCM, SH512, BCRYPT, HTTPS and
WSS protocols for data transmission. All data involved is at all times
encrypted and decrypted locally. This makes it such that only the account
holder alone can have access to the information stored within the account,
as well as to the Master Password that is used to access and subsequently
make use of the data in question.

6.2. Getting Started

6.2.1. System Requirements
You may use the latest version of Bitdefender Password Manager only on
devices running the following operating systems:
❍ For PC users:
❍ Windows 7 with Service Pack 1
❍ Windows 8
❍ Windows 8.1

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❍ Windows 10
❍ Windows 11

❍ For macOS users:

❍ macOS 10.14 (Mojave) and later macOS operating systems

Note
Note that System Performance may be affected on devices that have
old generation CPUs.

❍ For iOS users:

❍ iOS 11.0 or later iOS operating systems

❍ For Android users:

❍ Android 5.1 and later Android operating systems

Note
❍ Fingerprint unlock feature is supported on Android 6.0 and later.
❍ Autofill feature is supported on Android 8.0 and later, compatible
with iPhone, iPad and iPod touch.

Software Requirements
To be able to use Bitdefender Password Manager and all its features,
your Windows or macOS devices need to meet the following software
requirements:
❍ Microsoft Edge (based on Chromium 80 and later)
❍ Mozilla Firefox (version 65 or later)
❍ Google Chrome (version 72 or later)
❍ Safari (version 12 or later)

Note
The Sofware Requirements are not applicable for Android and iOS.

Warning
Failure to meet the System Requirements presented above will result
in either the inability of installing Bitdefender Password Manager or the
malfunctioning of the product.

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6.2.2. Installation
This chapter will guide you on how to install Bitdefender Password
Manager to both the web browsers on your Windows PC and macOS, as
well as on your mobile Android or iOS devices.

Important
Prior to the installation, make sure that you have a valid Password
Manager subscription in your Bitdefender Central account so that this
browser extension can retrieve its validity from your account.
Active subscriptions are listed in the My Subscriptions section within
Bitdefender Central.

Installing on Windows and macOS devices

Unlike most desktop applications and software which need to be installed
and set up on these devices, Bitdefender Password Manager comes as a
browser extension - also called an add-on - that can be quickly added and
enabled to your preferred browser.
The currently supported browsers for the product are the following:
Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari.
1. Go to https://central.bitdefender.com/ and sign in to your account.
If you don't already have an account, click on CREATE ACCOUNT, then
type your full name, an email address and a password.
2. Select My Devices on the left sidebar of the screen.
3. In the My Devices section, proceed by clicking on + Add Device.
4. This action will prompt a new window to pop up. Choose Password
Manager in the selection screen.
5. Choose This Device.
If you are looking to install on a different device, select Other devices.
You can then email a download link to the respective device or directly
copy the URL for the installation.
6. Next choose on which browser you want to install the Password
Manager extension.
7. Each corresponding button will redirect you to the browser’s
Extensions Store. From there, simply follow the instructions on screen
as shown below:

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Microsoft Edge
❍ Click the Get button
❍ Click Add extension in the prompt that appears on screen

Google Chrome
❍ Click the Add to Chrome button
❍ In the confirmation box, click Add extension

Mozilla Firefox
❍ Click the Add to Firefox button
❍ Click the Install button in the upper right corner of the screen

Safari
❍ Click the Get button, then click Install
❍ Open Safari and select Preferences in the top menu bar
❍ In the Preferences window, click the Extensions tab
❍ Select the checkbox next to Password Manager to enable it

Once you have followed these steps, set a strong master password, then
press the Save Master Password button after you read and agree with the
Terms and conditions.

Important
Note that you will require this Master Password to unlock all the
passwords, credit card information and notes saved in Bitdefender
Password Manager. This is essentially the key that allows the owner
to use this product.

Warning
Upon creating the Master Password, you will receive a 24-digit
recovery key. Make a note of your recovery key in a safe place and
don’t lose it. This key is the only way to access your passwords saved
in Password Manager in the event that you happen to forget the Master
Password previously set up for your account.
❍ You can press Close when done.

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Installing on Android devices

The easiest method of installing Bitdefender Password Manager for
Android phones and tablets is to download the application directly from
Google Play.

Installing the Bitdefender Password Manager app can also be done

through your Bitdefender Central account:
1. On your Android mobile device sign in to your Bitdefender Central
account by accessing https://login.bitdefender.com/central/login.
2. Select My Devices on the left sidebar of the screen.
3. In the My Devices section, proceed by clicking on + Add Device.
4. This action will prompt a new window to pop up. Choose Password
Manager in the selection screen.
5. Choose This Device.
If you are looking to install on a different device, select Other devices.
You can then email a download link to the respective device or directly
copy the URL for the installation.
6. You will be redirected to Google Play. Tap Install to download
Bitdefender Password Manager on Android.
7. Once the download is completed, open the Password Manager
application.
8. If you are not automatically logged in to your account, sign in using
your username and password.
Once you have followed these steps, set a strong master password,
then press the Save Master Password button after you read and agree
with the Terms and conditions.

Important
Note that you will require this Master Password to unlock all the
passwords, credit card information and notes saved in Bitdefender
Password Manager. This is essentially the key that allows the owner
to use this product.

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Warning
Upon creating the Master Password, you will receive a 24-digit
recovery key. Make a note of your recovery key in a safe place and
don’t lose it. This key is the only way to access your passwords
saved in Password Manager in the event that you happen to forget
the Master Password previously set up for your account.
❍ You can press Close when done.

9. Create a 4-digit PIN, so if you switch to another app and then return
to Password Manager, you won’t have to re-enter the master password
you set up previously. If available, you can also enable face recognition
or fingerprint authentication.
10 Tap on Enable Autofill to configure Android autofill settings.
.
Note
If you skip this step, you can enable and customize the Android
autofill features at a later time by following the instructions
available at Intelligent Autofill (page 269).

11 You will be met by a list of apps that can autofill passwords.

. Select Password Manager and then the device will prompt you to
confirm that you trust this app.
Tap OK.
12 Enter the PIN you set up in step 9 to confirm this action.
.
The installation on your Android device is now complete.

Installing on iOS devices

The easiest method of installing Bitdefender Password Manager for iOS
and iPadOS devices is to download the application from the Apple App
Store.

Installing the Bitdefender Password Manager app can also be done

through your Bitdefender Central account:

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1. On your iPhone or iPad sign in to your Bitdefender Central account by

accessing https://login.bitdefender.com/central/login.
2. Select My Devices on the left sidebar of the screen.
3. In the My Devices section, proceed by clicking on + Add Device.
4. This action will prompt a new window to pop up. Choose Password
Manager in the selection screen.
5. Choose This Device.
If you are looking to install on a different device, select Other devices.
You can then email a download link to the respective device or directly
copy the URL for the installation.
6. You will be redirected to App Store. Tap the cloud icon with an arrow
pointing down to download Bitdefender Password Manager for iOS.
7. Once the application is installed, open it and check the small box
on the screen. Select Continue after you read and agree with the
Subscription Agreement.
8. If you are not automatically logged in to your account, sign in using
your username and password.
Once you have followed these steps, set a strong master password,
then press the Save Master Password button after you read and agree
with the Terms and conditions.

Important
Note that you will require this Master Password to unlock all the
passwords, credit card information and notes saved in Bitdefender
Password Manager. This is essentially the key that allows the owner
to use this product.

Warning
Upon creating the Master Password, you will receive a 24-digit
recovery key. Make a note of your recovery key in a safe place and
don’t lose it. This key is the only way to access your passwords
saved in Password Manager in the event that you happen to forget
the Master Password previously set up for your account.
❍ You can press Close when done.

9. Create a 4-digit PIN, so if you switch to another app and then return
to Password Manager, you won’t have to re-enter the master password

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you set up previously. If available, you can also enable face recognition
or fingerprint authentication.
The installation on your iOS / iPadOS device is now complete!

6.3. Importing & Exporting your passwords

Bitdefender Password Manager is built in such a way as to efficiently
facilitate communication and data transfer with external sources,
platforms and software tools. This is the core reason why the very
frequently encountered need of importing or exporting passwords into or
out of Bitdefender Password Manager can be satisfied with ease.

6.3.1. Compatibility
Bitdefender Password Manager can seamlessly transfer data from the
following list of applications:
❍ 1Password
❍ Bitwarden
❍ Bitdefender Password Manager
❍ ByePass
❍ Chrome browser
❍ Claro
❍ Dashlane
❍ Edge browser
❍ ESET Password Manager v2
❍ ESET Password Manager v3
❍ StickyPassword
❍ Watchguard
❍ Firefox browser
❍ Gestor de contraseñas – Claro
❍ Gestor de contraseñas – SIT
❍ Gestor de contraseñas – Telnor
❍ KeePass 2.x

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❍ LastPass
❍ Panda Dome Passwords
❍ PassWatch
❍ Saferpass
❍ SFR Cybersécurité
❍ SIT
❍ F-Secure
❍ Telnor

Note
If the name of the browser or password manager tool from which
you are trying to transfer data files is not mentioned in the list
provided above, you can follow our online guide on how users can
edit a CSV file from unsupported password managers so that you can
import your information into Bitdefender Password Manager: https://
www.bitdefender.com/consumer/support/answer/2472/
This transfer of data between Bitdefender Password Manager and other
account management software can be done through the following data
formats:
CSV, JSON, XML, TXT, 1pif and FSK.

6.3.2. Importing into Password Manager

Bitdefender Password Manager allows you to easily import passwords
from other password managers and browsers. If you are currently looking
to switch to Bitdefender Password Manager from another password
managing service, you have most likely stored a considerable amount of
credentials such as usernames, passwords, and other login data required
for all your accounts.
Now that you’ve chosen Bitdefender Password Manager, you will be
looking to import that saved data into it.
Here is how to import your stored information from other apps and
web browsers into Bitdefender Password Manager, regardless of the
operating system on which you have chosen to install this product:

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1. Click the Password Manager icon in your web browser (on Windows or
macOS) or launch the Password Manager application (on Android or
iOS). If prompted, enter your Master Password.
2. Open the Password Manager menu to expand the sidebar on the left
and click the Settings menu item.
3. Scroll down to the Data section and click on the Import Data option.
4. Use the drop-down menu to select the name of the password manager
app or browser you want to import your accounts from. Input your
Master Password in the corresponding field, then click on Choose File.

5. Browse through your folders to find the location in which you have
saved the file containing your usernames and passwords, exported
from your other password manager or web browser, then press
Continue.
Once imported, your passwords will then be accessible on all devices
where Bitdefender Password Manager application or browser extension is
installed.

6.3.3. Exporting from Password Manager

Bitdefender Password Manager allows you to easily export your saved
passwords (including account login credentials, secure notes, etc.) into a
CSV (comma-separated values) file or an encrypted file if you ever wish to

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switch to another password manager service, so that your departure from

Bitdefender Password Manager will not be a difficult process.

Important
A CSV file is not encrypted and contains usernames and passwords
in plain text format, meaning your private information can be read by
anyone having access to your device. We therefore recommend you
follow the instructions below on a trusted device.
Here is how you can export your data from Bitdefender Password
Manager:
1. Click the Password Manager icon in your web browser (on Windows or
macOS) or launch the Password Manager application (on Android or
iOS). If prompted, enter your Master Password.
2. Open the Password Manager menu to expand the sidebar on the left
and click the Settings menu item.
3. Scroll down to the Data section and click on the Export Data option.
4. Now you should be prompted with the following two options:
❍ CSV
❍ Password-protected files
Select your preferred option, then input your Master Password, and
click the Export data button.

Note
If you pick the password-protected file option, you will be asked to
encrypt the data containing the accounts list with a password, so
this way only you would be able to access it if needed.

5. Your web browser/app will proceed by saving a file named Bitdefender

Password Manager_exported_data_current-date to your system in the
default download folder. It contains all your data stored in Bitdefender
Password Manager.
After exporting your data, you can upload it to the password manager of
your choice.

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6.4. Features & Functionalities

This chapter will take you through all features and functionalities of
Bitdefender Password Manager, explaining their usefulness and how to
operate them most efficiently.

6.4.1. Password Handling

Password Generator
The golden rule in regards to online security is to always use unique
random passphrases for every service that requires account creation.
Password reuse across multiple platforms is the number one reason
behind identity theft and losses associated with hostile account takeover.
This feature helps users with generating secure, complex, and unique
passwords for every new account they create anywhere online. This
eliminates the need for users to come up with strong passwords on
their own or being careful not to reuse the same password for multiple
accounts.

The Password Generator can be accessed through the tab on the top
of the Password Manager interface.
The generator can be set to return passwords between 4 and 32
characters.
You can also specify the types of characters that should or should
not be present in the randomly generated password by checking
or unchecking the corresponding tick boxes. (Lowercase, Uppercase,
Numbers, Special)

By pressing the button to the right of the displayed password, the

generator will change the suggested password.
To use the displayed password, press Use password, action which will
save the string of characters to your clipboard.

Note
Your previously generated passwords will be temporarily stored in
Password history, which can be accessed through the Password
history button.

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Password Capturing
With this feature within Password Manager, you will be prompted to store
all of your new passwords immediately after creating them. Password
Manager will prompt users to store their newly created passwords, so that
they may be added to the ultra-safe environment provided by Bitdefender
right away.

Intelligent Autofill
Bitdefender Password Manager can be set up in such a way that it
can autofill your login credentials and most importantly passwords.
Proprietary algorithms can detect and pre-fill credentials on previously
visited websites, saving the users’ time every time they log in to a service.
1. On Windows or macOS, click on the Password Manager icon in your
web browser.
On Android or iOS, launch the Password Manager application.
If prompted, enter your Master Password.
2. Open the Password Manager menu to expand the sidebar on the left
and click the Settings menu item.
3. Click on Device Settings.
4. Here you will notice a button displaying either Disable Auto-Fill or
Enable Auto-Fill. This setting controls the operating state of the
intelligent autofill feature.

Security Report
The Security Report is a tool that will generate reports based on a number
of features meant to bolster your digital security. It will let you know if
a password requires your immediate attention by determining its level of
security. It will detect password duplicates and prompt you to change
them accordingly, avoiding the dangers of recycling the same passwords
for multiple accounts.
The report will concentrate on providing you with information on your
overall password hygiene: this refers to duplicate passwords, weak or
otherwise leaked passwords or email addresses.
This is done by comparing the list of encrypted hashes from Troy’s
webpage locally on your device to check if it contains the corresponding

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hashes of your passwords. If a match is to be found, you will be notified

so as to encourage you to consequently change your passwords and other
login credentials.
To access the Security Report, enter the Password Manager interface and
select its corresponding button in the top bar.

Sync Across Other Platforms

Saving your passwords once into Bitdefender Password Manager will
enable you to store and securely access them on all your Windows, Mac,
Android or iOS devices from Chrome, Safari, Firefox and Edge or inside
mobile apps.

Note
Bitdefender is also equipped with an offline mode to access your
passwords, in the event that you happen to not have access to the
internet. This makes your passwords accessible at all times and from
anywhere.

Deleting an entry
To delete saved passwords first press the edit icon next to the entry you
want to remove, located in the Accounts tab. Scroll down then choose
Delete. When asked if you are sure you want to remove the account select
Remove.

6.4.2. Account Handling

Authentication
The Authentication into Bitdefender Password Manager is done through
the PIN set up in the installation process of the product. (Note that the
Auto-Lock feature will lock the password manager or logout after a period
of inactivity at browser level or closing the mobile app)
Additionally, it can also be done through the use of biometrics, if available,
such as Fingerprint or Face unlock.
To enable or disable biometry-based authentication:
1. On Windows or macOS, click on the Password Manager icon in your
web browser.

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On Android or iOS, launch the Password Manager application.

If prompted, enter your Master Password.
2. Open the Password Manager menu to expand the sidebar on the left
and click the Settings menu item.
3. Click on Device Settings.
4. Here you will notice a button displaying either Disable biometry or
Enable biometry. This setting controls the operating state of the
biometry-based authentication feature.

Master Password Reset

Important
The Change Master Password feature is not available on mobile
devices. The only way you can change or recover your master password
is via the Bitdefender Password Manager browser extension on a
Windows PC or a macOS device.
Here’s how to change your Master Password as a precautionary measure
and create a new one in Bitdefender Password Manager:
1. Once you have the browser extension installed, click the Password
Manager icon in your web browser toolbar.
2. Enter your current master password to unlock the vault.

Important
If you do not remember the current master password, click the
I’ve forgotten my password option on the same screen. Enter
the 24-digit Recovery Key provided during the initial Bitdefender
Password Manager setup, then type a new master password. If you
forget or misplace both the Master Password and the Recovery
Key, as a last resort, contact a Bitdefender representative to help
reset your account. Resetting your account will erase all your data
and passwords saved in Bitdefender Password Manager.

3. Open the Password Manager menu to expand the sidebar on the left
and click the Settings menu item.
4. Click on the My account button in the Account section.
5. A window with information about your Password Manager subscription
will be displayed.

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Click on the Change Master Password button.

6. You’ll be redirected to a new window where you can choose a new
master password. Enter your current master password, then type a
new master password. The new master password must contain a
minimum of 8 characters, at least one lowercase letter, one uppercase
letter, and one number.
7. Press the Change button when you’re done.
8. Wait a few moments until Bitdefender resets the old master password.
Do not exit your web browser!
9. Next, you are provided with a new 24-digit recovery key. Make a note
of the recovery key in a safe place and don’t lose it. This key is the
only way to access your passwords saved in Password Manager in case
you forget the master password.
Press Close when you’re done.
10 You will be logged out of Bitdefender Password Manager.
. To unlock the vault, use the new master password you just set.

6.4.3. Other functionalities

Identities management
This feature allows users to store multiple identities and lets Password
Manager automatically fill in details in web forms before making a
purchase in a quick, easy and secure manner.
Like everything else in Password Manager, all sensitive data contained
within these stored identities is encrypted and available only to the user’s
device.
To add an identity to Password Manager:
1. On Windows or macOS, click on the Password Manager icon in your
web browser.
On Android or iOS, launch the Password Manager application.
If prompted, enter your Master Password.
2. Open the Password Manager menu to expand the sidebar on the left
and click the Identities menu item.
3. Press on the Add Identity button at the bottom.

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4. Complete the details you want stored then press Save.

Credit Card management

This feature allows you to save and fill credit card details for easier, faster
and more secure shopping.
To add a credit card to Password Manager:

1. On Windows or macOS, click on the Password Manager icon in your

web browser.
On Android or iOS, launch the Password Manager application.
If prompted, enter your Master Password.

2. Open the Password Manager menu to expand the sidebar on the left
and click the Credit cards menu item.
3. Press on the Add Identity button at the bottom.
4. Complete the details you want stored then press Save.

Secure Me
The Secure Me feature allows you to remotely log out or delete browsing
history of your computer, tablet or mobile device. If you’re sharing a
device with other people, we strongly recommend you turn this feature
on.
To locate and enable this feature:

1. On Windows or macOS, click on the Password Manager icon in your

web browser.
On Android or iOS, launch the Password Manager application.
If prompted, enter your Master Password.

2. Open the Password Manager menu to expand the sidebar on the left
and click the Secure Me menu item.
3. Press on the Secure all sessions button.
If you are looking to secure only a particular device, look for it in the
list of devices on which Password Manager is installed or enabled on a
specific browser.

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Notes
Secure Notes is a feature that acts just like a secret notebook where you
can store sensitive data, sort it and use color coding to better visualize
it. Not only does it keep information tidy, but you also keep it safe and
secure.
To locate and enable this feature:
1. On Windows or macOS, click on the Password Manager icon in your
web browser.
On Android or iOS, launch the Password Manager application.
If prompted, enter your Master Password.
2. Open the Password Manager menu to expand the sidebar on the left
and click the Notes menu item.
3. Press on the ⨁ Add note button.
Once you have written down the information you want to safekeep,
press Save.

6.5. Frequently Asked Questions

Some common questions about Bitdefender Password Manager tend
to recur. We have the answers! Here you can learn more about your
Bitdefender account, importing passwords, data security protocols, and
other topics important to our customers.

General questions about Bitdefender Password Manager

How do I stop the Password Manager pop-up in my Bitdefender
security solution?
The Password Manager notification displayed by Bitdefender Total
Security, Internet Security, and Antivirus Plus in August 2022 can be
dismissed by clicking the “x” button. The “Manage your passwords with
Bitdefender Password Manager” window will randomly reappear a couple
of times before disappearing forever. You can opt out of this promotional
message by toggling Recommendation notifications to the off position in
Bitdefender Settings.
What happens when Bitdefender Password Manager expires?
Once your Password Manager subscription expires and is no longer active,
you will have a maximum of 90 days to export your passwords. Your

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passwords will be backed up for another 30 days. During those 90 days,

you will only be able to export your data. You cannot continue to use
Password Manager. The auto-fill feature will stop working, as well as the
ability to generate passwords.
At the end of the 90-day grace period, you have 30 extra days to contact
Bitdefender support and request to restore your passwords back to the
live database. You will then be able to export your passwords from
Bitdefender Password Manager.
Your data will be kept in the live database only until the end of the day
it was restored on demand. At midnight the database is erased – and if
you have not yet exceeded the 30-day extra period, passwords can be
restored again from backup. Raw database data from the backup can be
provided upon request to the user, but the database is encrypted and the
information cannot be accessed.
What is a Master Password, and why do I have to remember it?
The Master Password is the key that unlocks the door to all the passwords
stored in your Bitdefender Password Manager account. The master
password must be at least 8 characters long. So create a strong master
password, memorize it, and never share it with anyone. To create a strong
master password, we recommend you use a combination of uppercase
and lowercase letters, numbers, and special characters (like #, $, or @).
How can I stop Bitdefender from asking for my Master Password every
time I open the browser?
If you lock your device without closing your browser, Password Manager
doesn’t lock and you can access your data when you return. As a security
measure, every time you open the browser you have to sign in with your
Bitdefender Central account and then input your Master password.
❍ To stop the Central sign-in prompt, go into Settings and tick “Disable
login tab on startup”.
❍ To stop the master password prompt, check the “Remember me” box
on the Unlock your vault screen.
Why don’t you store my Master Password, and what happens if I forget
it?
The reason why we don’t store your Master Password on our servers is
so that only you can access your account. It’s the most secure way. If
Bitdefender Password Manager doesn’t recognize your master password,

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make sure you type it correctly and the Caps Lock key is not active on the
keyboard.
If you forget the master password, you can always use the Recovery Key
to unlock Password Manager. During the sign-up process, Bitdefender
Password Manager provides a recovery key that can be used to regain
access to the account without losing your data.
If you forget or misplace both the Master Password and the Recovery
Key, as a last resort, contact a Bitdefender representative to reset your
account.

Important
Resetting your account will erase all your data and passwords saved in
Bitdefender Password Manager.
Can multiple users share one Bitdefender Password Manager
subscription?
For now, the ability to have multiple users on the same Password Manager
subscription is not available but we are working on enabling this feature in
the near future.
What is Offline mode and how does it work?
Offline mode is automatically activated when the Internet connection
drops while using Bitdefender Password Manager. If you are already
signed in and have entered your master password, Offline mode lets you
access your passwords when an Internet connection is out of reach.
How do I uninstall Bitdefender Password Manager?
To uninstall Bitdefender Password Manager:
❍ On Windows and macOS:
Remove the Password Manager extension from your web browser.
Right-click on the Bitdefender icon and select “Remove”.
❍ On Android:
Tap and hold the Password Manager app, then drag it to the top of the
screen where it says “Uninstall”.
❍ On iOS & iPadOS:
Tap and hold the Password Manager app until all apps on your screen
begin wiggling, then tap the X to the top left of the Bitdefender icon.

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Privacy & Security questions about Bitdefender Password

Manager
Could Bitdefender employees see my passwords?
Absolutely not. Your privacy is our top priority. This is the main reason
why we do not store your master password on our data servers: so
that no one has access to your account, not even company employees.
Every password and account are highly encrypted with the strongest data
security algorithm, and the code we see simply looks like a random string
of numbers and letters jumbled together.
What would happen if Password Manager servers were hacked?
Each password is encrypted locally on your device before it gets anywhere
near our servers, so if hackers were to break into our system, they would
only get pages of random letters and numbers without your key to decrypt
them. This means that you and your account details are always safe with
us.

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7. DIGITAL IDENTITY PROTECTION

7.1. What is Bitdefender Digital Identity Protection

Online privacy and security are some of the main focuses for internet
users nowadays. And there are some very good reasons for that. With
major data breaches happening more often than not, it is imperative to
make sure that your personally identifiable information (PII) is safe and
secure.
But what can be classified as personally identifiable information?
Traditionally, sensitive information such as the full name, social security
number, driver’s license, mailing address or credit card information
were considered PII. Eventually, less-sensitive info, such as zip codes,
IP addresses, or login IDs were also included. Over time, your digital
footprint, meaning the data you leave behind as a result of your browsing
the internet, might come to include some of these.
Bitdefender Digital Identity Protection represents the private way to
online freedom, allowing you to regain control of your digital life. And
it requires only your name, most used email address and your phone
number. Based on these, it searches on both the Surface Web and the
Dark Web for personal information that was exposed publicly.
Bitdefender Digital Identity Protection offers the following:
❍ Monitoring and detection services: it monitors more than 100
personally identifiable information such as SSN, credit cards or home
address, and displays all data found about your online footprint.

Note
Bitdefender does not store or process personally identifiable
information. Only references to potential data breaches are kept,
without including sensitive data.

❍ Real-time alerts: You receive notifications about data breaches and

exposed data in Dark Web, personal information in Surface Web and
potential impersonators you on social media.
❍ Solutions: Our service suggests clear actions required to solve issues
and provide reminders if an issue is not solved entirely. It can also

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provide instructions on how to remove the personalized ads, export

your data, or turn off the tracking.

7.2. Getting Started

7.2.1. Activate Digital Identity Protection
Activate the Bitdefender Digital Identity Protection subscription after your
order is placed and paid.
1. Open the confirmation email received shortly after completing your
order and click on GET STARTED.
2. You will be redirected to https://central.bitdefender.com.
Sign in with your Bitdefender Central account. If you don’t have an
account, choose to create one.
3. After signing in, the subscription will automatically be attached to your
Central account and will trigger the onboarding process.
Alternatively:
❍ access the My Subscriptions panel from Central, located on the left
side of the window, and click + Activate with code.
❍ type in the 10 digit-key found in your confirmation email and
press ACTIVATE.
❍ if prompted, select how you would like to use the code, then click
on ACTIVATE.

7.2.2. Configure Digital Identity Protection

1. Go to https://central.bitdefender.com/ and sign in to your account.
If you don't already have an account, click on CREATE ACCOUNT, then
type your full name, an email address and a password.
2. Select the Digital Identity Protection panel.
A welcoming screen is displayed.
3. Click BEGIN.
4. You will now be informed on what information you need to provide.
Your data will always be encrypted and secured.
Click NEXT.

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5. Type your first name, middle name (if any) and last name in their
corresponding boxes, then click NEXT.
6. Type your email address, then click NEXT.
Make sure it is a valid email address you can access.
7. A security code is sent to the address you provided.
Open your email, copy the code and paste it in its corresponding field.
After that, click CHECK.
8. Select your country and enter your phone number, then click NEXT.
9. You should receive a security code shortly after that.
Enter the code, then select CHECK.
10 After the initial check is performed, click FINISH.
.

Note
You will be informed if any breaches, personally identifiable information
or potential impersonation attempts are discovered during this first
check.
Bitdefender Digital Identity Protection is now configured.

7.2.3. Review your Digital Footprint, Data Breaches and

possible Impersonations
After you complete the configuration, Bitdefender Digital Identity
Protection performs an online check to discover potential impersonations,
data breaches and personally identifiable information on the Open Web.
We recommend reviewing every piece of info included in the DIGITAL
FOOTPRINT, DATA BREACHES and IMPERSONATION CHECK tabs.
❍ Reviewing your Digital Footprint (page 282)
❍ Reviewing Data Breaches (page 282)
❍ Reviewing possible Impersonations (page 283)

7.2.4. Improve your check-up

We use the data you provide to monitor the Surface Web and Dark Web to
detect any activity that might affect your privacy or your personal brand
reputation.

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If you would like to add another email address or another phone number,
click , then click on ADD EMAIL ADDRESS or ADD PHONE NUMBER
and follow the instructions.

7.3. Dashboard
The Dashboard aggregates information included in the DIGITAL
FOOTPRINT, DATA BREACHES and IMPERSONATION CHECK sections.
It includes the following:
❍ Your exposed data and their web sources
❍ The average amount of exposed data for the entire community
❍ Your Digital Footprint evolution
❍ Privacy-related content
❍ Data Breaches
❍ The average number of data breaches inside the community

7.3.1. Digital Identity Monitor

Using only accurate information Bitdefender’s system looks for new
personal data exposed on the Open Web and Dark Web and scans all the
major Social media platforms for any signs of an impersonation attempt.
Click on CHECK NOW to perform an online scan.

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7.4. Digital Footprint

Your personally identifiable information and their sources appear here. It
is up to you to evaluate if having the information public on the web is a
threat.
Our AI-driven monitor relies heavily on correct data to detect new threats,
so please tell us if the information is accurate or inaccurate.
Once you confirm a piece of information is yours, we add it to our
monitoring system and improve the chances of discovering other ones
in the future.

7.4.1. Reviewing your Digital Footprint

To review your digital footprint:
1. Go to the DIGITAL FOOTPRINT tab.
2. Information that has not been verified yet will appear with the text
Verify on the right side. Click Verify, then select Yes or No, depending
on the case.

Note
Every piece of information confirmed is added to our monitoring
algorithm, improving the results displayed by our services. Information
that is dismissed will no longer be displayed. However, it will still
remain available on the web.

7.5. Data Breaches

Breaches occur when hackers manage to bypass a company’s security
measures and obtain your personal information, to sell it on the dark
web. Typically, cybercriminals target login data, personally identifiable
information (PII), medical records, and banking-related details.
Any organization or service can fall victim to a data breach, but those
with a large consumer base make more attractive targets. Breaches
commonly include names, email addresses, usernames, passwords,
postal addresses, phone numbers, social security numbers (SSN) and
credit card data (number, expiration date, CVV).

7.5.1. Reviewing Data Breaches

To review your data breaches:

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1. Go to the DATA BREACHES tab.

2. Under some entries, you will find a list of actions required for securing
your account. After performing an action, click the box next to it in
order to confirm.
If you’re not sure about how to perform a task, you can always click on
the link included in the task description and you’ll be redirected to a
page where you’ll find all the necessary steps.
Not all breaches can be dealt with in this manner. Some of them, such
as Collection #1, won’t include steps. Instead, you will be redirected
to articles available online where you can find more help.

Note
Bitdefender does not store or process personally identifiable
information. Only references to potential data breaches are kept,
without including sensitive data.

7.6. Impersonation Check

Criminals known as “pretexters” use the art of impersonation in many
ways, playing the role of a trusted individual to deceive their victims
and gain access to sensitive information. The practice of “pretexting” is
defined as presenting oneself as someone else to manipulate a recipient
into providing sensitive data such as passwords, credit card numbers, or
other confidential information.
Bitdefender Digital Identity Protection monitors 25 Social Media platforms
and notifies you instantly if it finds a profile that could be an
impersonation attempt.

7.6.1. Reviewing possible Impersonations

The IMPERSONATION CHECK tab is where all possible attempts will be
displayed. For each detection, you can choose one of three possibilities:
❍ It is an impersonation attempt
❍ It is your own profile
❍ It is a different profile
Depending on the choice, Bitdefender Digital Identity Protection will
recommend specific steps in order to deal with the issue. Every time you
complete a step, you can mark it as Done.

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7.7. Education
The Education tab serves as a knowledge base where the user can find
more information on how to protect their digital identity.
Articles listed here can be sorted into several categories:
❍ Breaches
❍ Exposures
❍ Impersonation Check
To access the full version of an article, click on its corresponding Read
more link.

7.8. Event History

The Event History section is the means by which we communicate
constantly with our users. It represents a chronologically ordered list of
events regarding the protection of your Digital Identity.
Besides newly detected threats (if any), you can return to this page for
valuable advice on how to properly conduct yourself online, to increase
the chances of not dealing with privacy issues.
In the Event History section, you can find the following information:
❍ Actions performed
❍ Service updates
❍ Data Breaches

7.9. Frequently Asked Questions

Why is online privacy so important nowadays?
Online privacy means protecting your private and financial data from
cybercriminals. Such personally identifiable information has great value
on the Internet and once these details are leaked, your money is no longer
safe. You will need a reliable service for continuous identity protection and
monitoring to make sure your private data always stays private.
What is my digital footprint?
Your digital footprint is your entire online activity. Each login into your
social accounts, each bank transaction, everything that you purchase

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online can be exposed to data breaches. You need to be aware at all times
about the way your private and financial data is stored and handled - and
take the necessary steps to protect it.
What are data breaches and how do they impact my personal
accounts?
Data breaches are security incidents when private data is leaked to
unsafe environments. These can be exploited by cybercriminals all around
the globe to gain access to your online identity. Data breaches can
impact your credit score, medical insurance, college funds, or even your
retirement account.
How can Bitdefender Digital Identity Protection help with my online
privacy?
Bitdefender Digital Identity Protection continuously monitors your
personal information and alerts you in real time in case of a data breach.
This way you can change your passwords and secure your accounts to
prevent any financial loss or social media impersonations.
Where does Bitdefender Digital Identity Protection look for data?
Bitdefender Digital Identity Protection looks for data on the surface web
(social media networks, posts, blogs, forums, data brokers, publications,
offline databases) but also on the Dark Web marketplaces, where
cybercriminals trade information gathered from data breaches.
How is Bitdefender Digital Identity Protection different from other
(free) services?
Bitdefender Digital Identity Protection has unparalleled capabilities of
monitoring considerable volumes and higher quality of data from the Dark
Web. The information from the Dark Web is curated and de-duplicated so
we can reduce false positive alerts.
How can I use the service? Do I have to download anything?
You do not have to download anything, as Bitdefender Digital Identity
Protection is an online service. You gain access to a web dashboard where
you can monitor all your personal accounts in real-time.
How can I receive alerts for future data breaches?
To receive alerts for future data breaches you simply sign up for e-mail
alerts from your web dashboard and you will start to receive privacy alerts
and security reports from Bitdefender Digital Identity Protection.

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8. GETTING HELP

8.1. Asking for Help

Bitdefender provides its customers with an unparalleled level of fast and
accurate support. If you experience any issue or if you have any question
about your Bitdefender product, you can use several online resources to
find a solution or an answer.

8.2. Online Resources

Several online resources are available to help you solve your Bitdefender-
related problems and questions.
❍ Bitdefender Support Center:
https://www.bitdefender.com/consumer/support/
❍ The Bitdefender Expert Community:
https://community.bitdefender.com/en/
❍ Bitdefender Cyberpedia:
https://www.bitdefender.com/cyberpedia/
You can also use your favorite search engine to find out more information
about computer security, the Bitdefender products and the company.

8.2.1. Bitdefender Support Center

The Bitdefender Support Center is an online repository of information
about the Bitdefender products. It stores, in an easily accessible format,
reports on the results of the ongoing technical support and bugfixing
activities of the Bitdefender support and development teams, along
with more general articles about threat prevention, the management of
Bitdefender solutions with detailed explanations, and many other articles.
The Bitdefender Support Center is open to the public and freely
searchable. The extensive information it contains is yet another means of
providing Bitdefender customers with the technical knowledge and insight
they need. All valid requests for information or bug reports coming from
Bitdefender clients eventually find their way into the Bitdefender Support
Center, as bugfix reports, workaround cheatsheets or informational
articles to supplement product helpfiles.

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The Bitdefender Support Center is available any time at at the following

address: https://www.bitdefender.com/consumer/support/.

8.2.2. The Bitdefender Expert Community

The Expert Community is an environment where Bitdefender users,
enthusiasts and fans can engage, exchange ideas, support each other and
share their knowledge and solutions. It is also a place of ideation and
provides valuable feedback to our development teams. The community
members are experienced Bitdefender users happy to help other peers on
their own time.
Here you will find meaningful conversations with people that use
Bitdefender on their devices. The community offers a true connection
with our members and makes your voice heard. It is a place where
you are encouraged to participate knowing that your opinion and input
are respected and cherished. As a valued provider, we strive to offer an
unparalleled level of fast, accurate support and we wish to bring our users
closer to us. We have designed our community with this purpose in mind.
You can find our Expert Community webpage here:
https://community.bitdefender.com/en/

8.2.3. Bitdefender Cyberpedia

Bitdefender Cyberpedia has all the info you need about the latest cyber-
threats. This is the place where Bitdefender experts share tips & tricks
about how to stay protected from hackers, data breaches, identity theft
and social impersonation attempts.
The Bitdefender Cyberpedia webpage can be found here:
https://www.bitdefender.com/cyberpedia/.

8.3. Contact Information

Efficient communication is the key to a successful business. Since
2001 BITDEFENDER has established an unquestionable reputation by
constantly striving for better communication so as to exceed the
expectations of our clients and partners. Should you have any questions,
do not hesitate to contact us directly through our Bitdefender Support
Center:
https://www.bitdefender.com/consumer/support/

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8.3.1. Local distributors

The Bitdefender local distributors are ready to respond to any inquiries
regarding their areas of operation, both in commercial and in general
matters.
To find a Bitdefender distributor in your country:
1. Go to https://www.bitdefender.com/partners/partner-locator.html.
2. Choose your country and city using the corresponding options.

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GLOSSARY
Activation code
Is a unique key that can be bought from retail and used to activate a
specific product or service. An activation code enables the activation of a
valid subscription for a certain period of time and number devices and can
also be used to extend a subscription with the condition to be generated
for the same product or service.
ActiveX
ActiveX is a model for writing programs so that other programs and the
operating system can call them. ActiveX technology is used with Microsoft
Internet Explorer to make interactive webpages that look and behave like
computer programs, rather than static pages. With ActiveX, users can ask
or answer questions, use push buttons, and interact in other ways with
the webpage. ActiveX controls are often written using Visual Basic. Active
X is notable for a complete lack of security controls; computer security
experts discourage its use over the internet.
Advanced persistent threat
Advanced persistent threat (APT) exploits vulnerabilities of systems to
steal important information to deliver it to the source. Big groups such as
organizations, companies, or governments, are targeted by this threat. The
objective of an advanced persistent threat is to remain undetected for a
long time being able to monitor and gather important information without
damaging the targeted machines. The method used to inject the threat
into the network is through a PDF file or an Office document that look
harmless so that every user can run the files.
Adware
Adware is often combined with a host app that is provided at no charge
as long as the user agrees to accept the adware. Because adware apps
are usually installed after the user has agreed to a licensing agreement
that states the purpose of the app, no offense is committed. However,
pop-up advertisements can become an annoyance, and in some cases
degrade system performance. Also, the information that some of these
apps collect may cause privacy concerns for users who were not fully
aware of the terms in the license agreement.

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Archive
A disk, tape, or directory that contains files that have been backed up.
A file that contains one or more files in a compressed format.
Backdoor
A hole in the security of a system deliberately left in place by designers or
maintainers. The motivation for such holes is not always sinister; some
operating systems, for example, come out of the box with privileged
accounts intended for use by field service technicians or the vendor's
maintenance programmers.
Boot sector
A sector at the beginning of each disk that identifies the disk's
architecture (sector size, cluster size, and so on). For startup disks, the
boot sector also contains a program that loads the operating system.
Boot virus
A threat that infects the boot sector of a fixed or floppy disk. An attempt to
boot from a diskette infected with a boot sector virus will cause the threat
to become active in memory. Every time you boot your system from that
point on, you will have the threat active in memory.
Botnet
The term “botnet” is composed of the words “robot” and “network”.
Botnets are internet-connected devices infected with threats and can
be used to send spam emails, steal data, remotely control vulnerable
devices, or spread spyware, ransomware, and other kinds of threats. Their
objective is to infect as many connected devices as possible, such as PCs,
servers, mobile or IoT devices belonging to big companies or industries.
Browser
Short for web browser, a software app used to locate and display
webpages. Popular browsers include Microsoft Internet Explorer, Mozilla
Firefox and Google Chrome. These are graphical browsers, which means
that they can display graphics as well as text. In addition, most modern
browsers can present multimedia information, including sound and video,
though they require plug-ins for some formats.

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Brute Force Attack

Password guessing attack used to break into a computer system by
entering possible password combinations, mostly starting with the
easiest-to-guess password.
Command line
In a command line interface, the user types commands in the space
provided directly on the screen using command language.
Cookies
Within the internet industry, cookies are described as small files
containing information about individual computers that can be analyzed
and used by advertisers to track your online interests and tastes. In
this realm, cookie technology is still being developed and the intention
is to target ads directly to what you've said your interests are. It's a
double-edge sword for many people because on one hand, it's efficient
and pertinent as you only see ads about what you're interested in. On
the other hand, it involves actually "tracking" and "following" where you
go and what you click. Understandably so, there is a debate over privacy
and many people feel offended by the notion that they are viewed as
a "SKU number" (you know, the bar code on the back of packages that
gets scanned at the grocery check-out line). While this viewpoint may be
extreme, in some cases it is accurate.
Cyberbullying
When peers or strangers are committing abusive acts against children on
purpose to physically hurt them. To damage emotionally, the assaulters
are sending mean messages or unflattering photos, thus making their
victims isolate from others or feel frustrated.
Dictionary Attack
Password guessing attacks used to break into a computer system
by entering a combination of common words to generate potential
passwords. The same method is used to guess decryption keys of
encrypted messages or documents. Dictionary attacks succeed because
many people incline to choose short and single words passwords that are
easy to be guessed.
Disk drive
It's a machine that reads data from and writes data onto a disk. A hard
disk drive reads and writes hard disks. A floppy drive accesses floppy

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disks. Disk drives can be either internal (housed within a computer) or

external (housed in a separate box that connects to the computer).
Download
To copy data (usually an entire file) from a main source to a peripheral
device. The term is often used to describe the process of copying a file
from an online service to one's own computer. Downloading can also refer
to copying a file from a network file server to a computer on the network.
Email
Electronic mail. A service that sends messages on computers via local or
global networks.
Events
An action or occurrence detected by a program. Events can be user
actions, such as clicking a mouse button or pressing a key, or system
occurrences, such as running out of memory.
Exploits
A way to take advantage of different bugs or vulnerabilities that are
present in a computer (software or hardware). Thus, hackers may gain
the control of computers or networks.
False positive
Occurs when a scanner identifies a file as infected when in fact it is not.
Filename extension
The portion of a filename, following the final point, which indicates the
kind of data stored in the file. Many operating systems use filename
extensions, e.g. Unix, VMS, and MS-DOS. They are usually from one to
three letters (some sad old OSes support no more than three). Examples
include "c" for C source code, "ps" for PostScript, "txt" for arbitrary text.
Heuristic
A rule-based method of identifying new threats. This method of scanning
does not rely on specific threat information database. The advantage of
the heuristic scan is that it is not fooled by a new variant of an existing
threat. However, it might occasionally report suspicious code in normal
programs, generating the so-called "false positive".

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Honeypot
A decoy computer system set to attract hackers to study the way they act
and identify the heretical methods they use to collect system information.
Companies and corporations are more interested in implementing and
using honeypots to improve their overall state of security.
IP
Internet Protocol - A routable protocol in the TCP/IP protocol suite that
is responsible for IP addressing, routing, and the fragmentation and
reassembly of IP packets.
Java applet
A Java program which is designed to run only on a webpage. To use an
applet on a webpage, you would specify the name of the applet and the
size (length and width, in pixels) that the applet can utilize. When the
webpage is accessed, the browser downloads the applet from a server
and runs it on the user's machine (the client). Applets differ from apps in
that they are governed by a strict security protocol.
For example, even though applets run on the client, they cannot read
or write data onto the client's machine. Additionally, applets are further
restricted so that they can only read and write data from the same domain
that they are served from.
Keylogger
A keylogger is an app that logs anything you type. Keyloggers are not
malicious in nature. They can be used for legitimate purposes, such as
monitoring employees or children activity. However, they are increasingly
being used by cyber-criminals for malicious purposes (for example,
to collect private data, such as login credentials and social security
numbers).
Macro virus
A type of computer threat that is encoded as a macro embedded in
a document. Many apps, such as Microsoft Word and Excel, support
powerful macro languages. These apps allow you to embed a macro in
a document, and have the macro execute each time the document is
opened.
Mail client
An email client is an app that enables you to send and receive email.

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Memory
Internal storage areas in the computer. The term memory identifies data
storage that comes in the form of chips, and the word storage is used
for memory that exists on tapes or disks. Every computer comes with a
certain amount of physical memory, usually referred to as main memory
or RAM.
Non-heuristic
This method of scanning relies on specific threat information database.
The advantage of the non-heuristic scan is that it is not fooled by what
might seem to be a threat, and does not generate false alarms.
Online predators
Individuals who seek to attract minors or adolescents into conversations
on purpose to involve them into illegal sexual activities. Social networks
are the ideal place where vulnerable children can easily be hunted and
seduced into committing sexual activities, online or face-to-face.
Packed programs
A file in a compression format. Many operating systems and apps contain
commands that enable you to pack a file so that it takes up less memory.
For example, suppose you have a text file containing ten consecutive
space characters. Normally, this would require ten bytes of storage.
However, a program that packs files would replace the space characters
by a special space-series character followed by the number of spaces
being replaced. In this case, the ten spaces would require only two bytes.
This is just one packing technique - there are many more.
Path
The exact directions to a file on a computer. These directions are usually
described by means of the hierarchical filing system from the top down.
The route between any two points, such as the communications channel
between two computers.
Phishing
The act of sending an email to a user falsely claiming to be an established
legitimate enterprise in an attempt to scam the user into surrendering
private information that will be used for identity theft. The email directs
the user to visit a website where they are asked to update personal
information, such as passwords and credit card, social security, and

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bank account numbers, that the legitimate organization already has. The
website, however, is bogus and set up only to steal the user’s information.
Photon
Photon is an innovative non-intrusive Bitdefender technology, designed to
minimize the performance impact of your security solution. By monitoring
your PC’s activity in the background, it creates usage patterns that help
optimize booting and scanning processes.
Polymorphic virus
A threat that changes its form with each file it infects. Since they have no
consistent binary pattern, such threats are hard to identify.
Port
An interface on a computer to which you can connect a device. Personal
computers have various types of ports. Internally, there are several ports
for connecting disk drives, display screens, and keyboards. Externally,
personal computers have ports for connecting modems, printers, mice,
and other peripheral devices.
In TCP/IP and UDP networks, an endpoint to a logical connection. The port
number identifies what type of port it is. For example, port 80 is used for
HTTP traffic.
Ransomware
Ransomware is a malicious program that tries to make money from
users by locking their vulnerable systems. CryptoLocker, CryptoWall, and
TeslaWall, are only some variants that hunt personal systems of users.
The infection can be spread by accessing spam emails, downloading email
attachments, or installing apps, without letting the user know about what
is happening on his system. Daily users and companies are targeted by
ransomware hackers.
Report file
A file that lists actions that have occurred. Bitdefender maintains a report
file listing the path scanned, the folders, the number of archives and files
scanned, how many infected and suspicious files were found.
Rootkit
A rootkit is a set of software tools which offer administrator-level access
to a system. The term was first used for the UNIX operating systems and

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it referred to recompiled tools which provided intruders administrative

rights, allowing them to conceal their presence so as not to be seen by the
system administrators.
The main role of rootkits is to hide processes, files, logins and logs.
They may also intercept data from terminals, network connections or
peripherals, if they incorporate the appropriate software.
Rootkits are not malicious in nature. For example, systems and even some
apps hide critical files using rootkits. However, they are mostly used to
hide threats or to conceal the presence of an intruder into the system.
When combined with threats, rootkits pose a great threat to the integrity
and the security of a system. They can monitor traffic, create backdoors
into the system, alter files and logs and avoid detection.
Script
Another term for macro or batch file, a script is a list of commands that
can be executed without user interaction.
Spam
Electronic junk mail or junk newsgroup postings. Generally known as any
unsolicited email.
Spyware
Any software that covertly gathers user information through the user's
internet connection without his or her knowledge, usually for advertising
purposes. Spyware apps are typically bundled as a hidden component
of freeware or shareware programs that can be downloaded from the
internet; however, it should be noted that the majority of shareware and
freeware apps do not come with spyware. Once installed, the spyware
monitors user activity on the internet and transmits that information in the
background to someone else. Spyware can also gather information about
email addresses and even passwords and credit card numbers.
Spyware's similarity to a Trojan horse threat is the fact that users
unwittingly install the product when they install something else. A
common way to become a victim of spyware is to download certain peer-
to-peer file swapping products that are available today.
Aside from the questions of ethics and privacy, spyware steals from
the user by using the computer's memory resources and also by eating
bandwidth as it sends information back to the spyware's home base via
the user's internet connection. Because spyware is using memory and

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system resources, the apps running in the background can lead to system
crashes or general system instability.
Startup items
Any files placed in this folder will open when the computer starts. For
example, a startup screen, a sound file to be played when the computer
first starts, a reminder calendar, or apps can be startup items. Normally,
an alias of a file is placed in this folder rather than the file itself.
Subscription
Purchase agreement that gives the user the right to use a particular
product or service on a specific number of devices and for a certain period
of time. An expired subscription can be automatically renewed using the
information provided by the user at the first purchase.
System tray
Introduced with Windows 95, the system tray is located in the Windows
taskbar (usually at the bottom next to the clock) and contains miniature
icons for easy access to system functions such as fax, printer, modem,
volume, and more. Double click or right-click an icon to view and access
the details and controls.
TCP/IP
Transmission Control Protocol/Internet Protocol - A set of networking
protocols widely used on the internet that provides communications
across interconnected networks of computers with diverse hardware
architectures and various operating systems. TCP/IP includes standards
for how computers communicate and conventions for connecting
networks and routing traffic.
Threat
A program or piece of code that is loaded onto your computer without
your knowledge and runs against your will. Most threats can also replicate
themselves. All computer threats are manmade. A simple threat that can
copy itself over and over again is relatively easy to produce. Even such
a simple threat is dangerous because it will quickly use all available
memory and bring the system to a halt. An even more dangerous type of
threat is one capable of transmitting itself across networks and bypassing
security systems.

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Threat Information Update

The binary pattern of a threat, used by the security solution to detect and
eliminate the threat.
Trojan
A destructive program that masquerades as a benign app. Unlike
malicious software programs and worms, Trojans do not replicate
themselves but they can be just as destructive. One of the most insidious
types of Trojan horse threats is a program that claims to rid your computer
of threats but instead introduces threats onto your computer.
The term comes from a story in Homer's Iliad, in which the Greeks give
a giant wooden horse to their foes, the Trojans, ostensibly as a peace
offering. But after the Trojans drag the horse inside their city walls, Greek
soldiers sneak out of the horse's hollow belly and open the city gates,
allowing their compatriots to pour in and capture Troy.
Update
A new version of a software or hardware product designed to replace an
older version of the same product. In addition, the installation routines for
updates often check to make sure that an older version is already installed
on your computer; if not, you cannot install the update.
Bitdefender has its own update feature that allows you to manually check
for updates, or let it automatically update the product.
Virtual Private Network (VPN)
Is a technology that enables a temporary and encrypted direct connection
to a certain network over a less secure network. This way, sending and
receiving data is secure and encrypted, difficult to be caught by snoopers.
A proof of security is the authentication, which can be done only using a
username and password.
Worm
A program that propagates itself over a network, reproducing itself as it
goes. It cannot attach itself to other programs.

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