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Session 1

Management is defined as a process of achieving organizational goals effectively and efficiently through the guidance of others. Key characteristics include being a continuous, dynamic, and multidimensional function that is universal across all organizations. Case studies illustrate common management pitfalls, emphasizing the importance of following processes, delegating tasks, and setting clear goals.

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16 views3 pages

Session 1

Management is defined as a process of achieving organizational goals effectively and efficiently through the guidance of others. Key characteristics include being a continuous, dynamic, and multidimensional function that is universal across all organizations. Case studies illustrate common management pitfalls, emphasizing the importance of following processes, delegating tasks, and setting clear goals.

Uploaded by

mrpustak14
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Class Note 1: Understand the concept of management

Definition of Management:
Management is defined as a process of getting things done by others with the
aim of achieving organizational goals effectively and efficiently.

You can remember:


"MaP-GO-EASY":
 M – Management
 P – Process
 G – Getting things done
 O – Organizational goals
 E – Effectively
 E – Efficiently

 Why is management considered a "process" rather than just a task or an action?


 How does the phrase "getting things done by others" highlight the importance of
leadership and teamwork in management?
 In what ways can a manager ensure that organizational goals are achieved both
effectively and efficiently?

Characteristics of Management:
1. Process: Refers to primary activities or functions performed to accomplish tasks.
2. Getting Things Done: Involves guiding and helping others through instructions,
motivation, and teamwork.
3. Organizational Goals: Targets or aims like increasing sales or improving
customer satisfaction to measure success.
4. Effectively and Efficiently: Achieving goals (effectively) with minimal waste
(efficiently).
5. Universal: Required in all organizations, irrespective of type, size, or location.
6. Continuous Process: Ongoing with no fixed endpoint.
7. Multidimensional: Involves managing work, people, and operations.
8. Dynamic Function: Adjusts to changes in the environment.
Class Activity:
Case Study 1: Neha is a wedding planner. She started working on a big wedding but did
things in a random order. She booked the band before the venue, and the caterers arrived
before she had final guest numbers. Everything became confusing and delayed.
Question: Which management concept is missing in Neha’s approach?

Answer:
Process is missing. Management follows steps in the right order to avoid confusion.

Case Study 2: Ajay is the manager of a small restaurant. He takes orders, cooks, and
manages accounts all by himself. His staff sits idle, waiting for his instructions. Because
he does everything alone, customers wait too long for food, and some even leave.
Question: Which management principle did Ajay fail to apply?
Answer:
Getting things done by others. A manager should give tasks to others instead of doing
everything alone.

Case Study 3: Rahul started an online business but didn’t give clear goals to his team.
Some worked on advertising, others on product making, but they had no plan. Customers
were confused, and the business did not grow.
Question: What key aspect of management was ignored in Rahul’s startup?

Answer:
Achieving organizational goals. A business must have clear goals so that everyone
works towards the same result.

Case Study 4: A factory making school bags started producing more bags in less time.
But the zippers were weak, and the straps broke easily. Customers complained, and many
bags were returned.
Question: Which aspect of management is violated here?

Answer:
Effectiveness & Efficiency. The factory was fast (efficient) but did not make good-quality
bags (effective). Both are important.

Homework: Solve following MCQs.


1. Management is primarily concerned with:
a) Only maximizing profits
b) Getting things done through others
c) Doing all tasks alone
d) Avoiding responsibility
2. Which of the following best defines management?
a) A group of people working together
b) A process of achieving goals efficiently and effectively
c) Only planning for the future
d) Completing tasks without any strategy
3. Management is considered a process because:
a) It involves random actions
b) It consists of continuous and interrelated activities
c) It focuses only on profits
d) It is performed once and then stops
4. Management helps in achieving:
a) Personal goals of employees
b) Organizational goals
c) Goals of only top management
d) Social activities only
5. Which of the following is NOT a characteristic of management?
a) It is a goal-oriented process
b) It is applicable only in business organizations
c) It is an intangible force
d) It is a continuous process
6. Management ensures efficiency, which means:
a) Completing tasks with minimum cost and effort
b) Achieving targets regardless of waste
c) Working without a plan
d) Ignoring available resources
7. Effectiveness in management means:
a) Achieving the desired goals
b) Reducing costs only
c) Working without a strategy
d) Increasing workload on employees
8. Management is applicable to:
a) Only profit-making businesses
b) Only government organizations
c) All types of organizations
d) Only large-scale industries
9. Management is considered an intangible force because:
a) It cannot be seen but its results can be felt
b) It is not important in an organization
c) It is only applicable to managers
d) It does not have any impact on employees
10. Management is a continuous process because:
a) It is performed only once
b) It involves repeated and ongoing activities
c) It stops after goals are achieved
d) It has no structured steps

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