Writing Assignment 1
Writing Assignment 1
Oun Arabiyat
Amirhossein Maleki
MNGT 399 - 1
09/18/2024
Netflix
Summary
Netflix, a pioneer in the streaming industry, has transformed from its origins as a DVD rental service to a
global leader in streaming video on demand. As of today, Netflix boasts over 230 million subscribers
worldwide, offering a diverse array of content including movies, TV shows, and original productions. The
company's success is largely attributed to its innovative approach and ability to adapt to changing market
conditions. However, Netflix faces significant challenges, including heightened competition from new
streaming platforms, evolving consumer preferences, and the need to continuously innovate both its
technology and content offerings. Despite these challenges, Netflix's strategic focus on content quality, user
experience, and technological advancement has helped it maintain a strong position in the competitive
entertainment landscape.
Analysis
Internally, Netflix’s drive for change is deeply rooted in its organizational culture and strategic vision. As
illustrated in Figure 3.1 of the textbook, Netflix's culture emphasizes innovation and agility, which are
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critical in a rapidly evolving industry. The company's approach to management fosters a high-performance
environment where employees are encouraged to take risks and pursue creative solutions. This culture is
supported by a flat organizational structure that minimizes hierarchical barriers, allowing for quicker
Netflix's strategic vision also plays a crucial role in driving internal change. The company’s commitment to
data-driven decision-making and investment in technology supports its goal of providing a superior user
experience. Netflix leverages advanced algorithms to personalize content recommendations and improve
viewer engagement, which is a key competitive advantage. Additionally, the company invests heavily in
original content production, which not only differentiates it from competitors but also reduces reliance on
external content providers. This focus on innovation and technology aligns with Netflix's overall strategy to
Externally, Netflix faces several significant environmental factors that drive change. According to Figure
3.2, the intensifying competition in the streaming industry is a major external driver. The entry of new
players into the market, such as Disney+, HBO Max, and Apple TV+, has increased pressure on Netflix to
differentiate itself and maintain its subscriber base. Competitors are also investing heavily in original content
and exclusive deals, which heightens the need for Netflix to innovate and expand its content offerings.
Changing consumer preferences are another critical external factor. The demand for personalized and
interactive content experiences has grown, with viewers expecting more tailored recommendations and
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engaging features. Netflix must continuously adapt its content strategy and user interface to meet these
evolving expectations. Additionally, the global nature of Netflix's business requires the company to address
diverse cultural and regional preferences, which influences its content production and acquisition strategies.
Personal Reflection
During the COVID-19 pandemic, Netflix adapted its strategy to address the surge in demand for home
entertainment and to maintain its performance amidst the crisis. The pandemic led to a significant increase
in viewership as people sought entertainment options while spending more time at home. In response,
Netflix accelerated its content production efforts, particularly focusing on creating new and diverse content
to cater to a wide range of viewer preferences. The company also enhanced its digital infrastructure to
support the increased streaming activity and ensure a seamless viewing experience for its users.
Works Cited
Palmer, I., Dunford, R., & Buchanan, D. A. (2020). Managing Organizational Change: A
Smith, J. (2023). “How Netflix Adapted During the Pandemic.” Forbes, 10 Jan. 2023.