“ANDROID BASED COMPLAINT MANAGEMENT SYSTEM” 2022-2023

CHAPTER 1

INTRODUCTION AND BACKGROUND

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CHAPTER 1
INTRODUCTION AND BACKGROUND
This project report is Prepared for capstone project planning of 5thsemester. Capstone project
is designed for Android Based Complaint Management System.
This chapter is Consist of following sections .Section 1.1 is Discuss about Introduction ,
Background is described in section 1.2, section 1.3 is describes Organization of Project.

1.1 INTRODUCTION :
A complaint system is a set of procedures used in organizations to address complaints and
resolve disputes. For the students and for entire college like staff members ,students ,workers if they
have complaints they will put complaint in the app in the old system it was totally manual and time
consuming then for the solution we came on this projector a app on android complaint management
system it will make over all process easy and efficient and less time consuming.

1.2 Background :
Student should be provided with various ways of filing complaints. Everyone should be enabled
to file a complaint and no-one should to be discriminated against (e.g. illiterate customers, those
without mobile phones etc.).Way so filing complaints include:

1.3 Organization Of Project:

Capstone project planning report is prepared for documentation of Android based Complaint
Management System. This capstone project planning report includes the following chapters: Chapter 1
explains introduction and background. Literature survey is described in Chapter 2. Chapter 3 provides
detailed description about proposed methodology. Conclusion of the report is discussed in Chapter
4.Finally, report is ended with references.

Summary: In this chapter introduction and Background is discussed. In the next chapter literature
survey will be discribe. In Chapter 2

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CHAPTER 2

LITERATURE SURVEY

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CHAPTER 2

LITERATURE SURVEY
This chapter provides information about the literature of existing system, it is also collects the
information about the various format used in the existing system.
This chapter consist of following sections. Section 2.1 Describes Working of existing system.
Problem Definition is Discussed in section 2.3 , section 2.3 Describes about requirement Gathering.
Software Requirement and Hardware requirement Discuss in section 2.3.

2.1 WORKING OF EXISTING SYSTEM:-

The Existing System Is Completely Manual In Order To Write Complete, The Student Either,Visit
to the related Department and registers his complaint in the respective Complaint Box which Monitored
by the respective Department heads,
Or by contacting the responsible Personnel in the Estate Office .The student may submit a letter
regarding the subject of the complaint.

2.2 PROBLEM DEFINITON WITH EXISTING SYSTEM:-

It Requires Physical Letters, Not Much Efficient, Time Consuming process, Partial or Total Loss
Of File Documents, Exposures Of Confidential Matters. Sometimes Student hesitate to write a complaint
against the related person.

2.3 :- DISCUSS ABOUT REQUIREMENT GATHERING:

In this section we have to discuss about what requirements we need for developing the
Android Based Complaint Management System and also discuss about loop holes which can spoil
our project.

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2.4 :- SOFTWARE REQUIREMENT AND HARDWAREREQUIREMENT:-

Hardware Specification

 Core i7 or similar microprocessor

 8 GBRAM

 500 GBSSD

 Other devices are casual is okay.

 Software requirement

 System Software

 Windows 11 or Later, Linux, UNIX.

FOR COMPLAINT MANAGEMENT SYSTEM APPLICATION

 Firebase Database .

Complaint Management System Application:

As our Application is Android based, so we have used Languages like java or Kotlin for the
development of Front end. Below listing the technologies
 JAVA
 KOTLIN
 FIRE BASE

 JAVA :-
Java is a programming language and a platform. Java is a high level, robust, object-oriented and
secure programming language.
Java was developed by Sun Micro systems(which is now the subsidiary of Oracle) in the year 1995.
James Gosling is known as the father of Java. Before Java, its name was Oak. Since Oak was already a
registered company, so James Gosling and his team changed the name from Oak to Java.
 KOTLIN:-
Kotlin is a modern statically typed programming language used by over 60% of professional
Android developers that helps boost productivity, developer satisfaction, and code safety.

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 FIRE BASE :-

The Firebase Real time Database is a cloud-hosted database in which data is stored as JSON. The
data is synchronized in real-time to every connected client. All of our clients share one Real time
Database instances and automatically receive updates with the newest data, when we build cross-
platform applications with our iOS, and JavaScript SDKs.

SUMMARY:-
In this chapter literature survey is discussed. in the next chapter proposed detail methodology will
discuses

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CHAPTER 3

PROPOSED DETAIL METHODOLOGY

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CHAPTER 3

PROPOSED DETAIL METHODOLOGY

This chapter provides information about the proposed detail methodology it is also provides
the detail working of the system.
This chapter consist of following sections. Section 3.1 explains the Feasibility Study of the
system, Project Schedule is discuss in section 3.2, section 3.3 Describe about Objectives.

3.1 Feasibility Study:

3.1.1. Technical Feasibility:

In this project we used Firebase, Chrome, Android studio and all of this is free of cost. To
build this project we must know Java , Kotlin and other basic things. So to implement this project we
are learning Kotlin and java .We have already learn MySQL in previous semester .

3.1.2. Economical Feasibility:

Economic analysis is the most frequently used method for evaluating the effectiveness of
the candidate system. Most commonly known as cost benefit analysis, the procedure is to be
determining the benefits and savings that are expected from a candidate and compare them with
costs. If benefits out weight cost, then the decision is made to design and implement the system.
A system financial benefit must exceed the cost of developing that system, i.e. a new system being
developed should be a good investment for the organization.

ECONOMIC FEASIBILITY CONSIDERS THE FOLLOWING :

i. The cost to conduct a full system investigation.

ii. The cost of hardware and software for the class of application.

iii. The benefits in the form of reduced cost or fewer costly errors.

iv. The cost if nothing changes (i.e. the proposed system is not developed).

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The proposed “Complaint Management System” is economically feasible because

i. The system requires very less time factors.

ii. The system will provide fast and efficient automated environment instead of slow and error

prone manual system, thus reducing both time and man power spent in running the system.

iii. The system will have Android interface and very less user-training is required to learn it.

iv. The system will provide service to view various information for proper managerial decision making.

3.2 PROJECT SCHEDULE:

A schedule in your project’s time table actually consists of sequenced activities and milestones
that are needed to be delivered under a given period of time.

Project schedule simply means a mechanism that is used to communicate and know about that
tasks are needed and has to be done or performed and which organizational resources will be given or
allocated to these tasks and in what time duration or time frame work is needed to be performed.
Effective project scheduling leads to success of project, reduced cost, and increased customer
satisfaction. Scheduling in project management means to list out activities, deliverable, and
milestones within a project that are delivered. It contains more notes than your average weekly
planner notes. The most common and important form of project schedule is Gantt chart.

3. 3 Objectives :The objective of the complaints management system is

1.To make complaints easier to coordinate, monitor, track and resolve,

2.To provide company with an effective tool to identify and target problem areas, monitor complaints
handling performance
3. To make improvements in the old system

4. Prompt and specific retrieval of data.

5. Flexibility in the system according to the changing environment.

6. Controlling redundancy in storing the same data multiple times.

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 Pie chart:-

Complaint ManagementSystem

Planning
Design
24%
8%

Discussion
21%
Collecting
Information
27%

Planning Discussion CollectingInformation Design

The pie chart of total 17 weeks where in

First 4 week : -
 First of all we search the topic the for the project and discuss about it with mentor

 We planned what we have to do what feature we require we need the project.

 Over all planning done in this week

Second 4 week : -
 In this week discuss about n which language we have built the project

 Also the database all things related to the project were and discussed with mentor

 The mentor suggested us many important things

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THIRD 4 WEEK : -

 All the information and data related to the project iscollected

LAST 4 WEEK : -

 In this last week we worked on the design and interface want want to design in theapp

 And features and how it will work in the background

3.3 DESIGN OF PROPOSED SYSTEM:

Proposed System means the assembly of an operational group of computer programs that will
perform, without modification, a significant portion of the functional requirements contained in this
RFP. The Proposed System should include system interfaces and conversion tools as well as Contractor
supplied or recommended third party software products required to properly design, develop, test, train,
implement, interface, tune, and operate the Proposed Solution. The Proposed System should include
document management, workflow, rules engine, claims management, risk management analytics
engine, and a customer relationship management functionality.

Register Login Complaint Solution

Fig. Flow diagram

From the above process flow diagram we decided to built the Complaint Management System
based on platform of android it contains various languages Like java ,kotlin we can built the app. It the
beneficial for all college to make the and hard and time consuming project into simple automated and
efficient system.

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ER DIAGRAM :

The above Enity Relationship Diagram we came to know how the whole android based
complaint management system works.

STUDENT : -

 First of all student will fill all details required to create a student profile over the app .
 Then if student wants to complaint then he /she will have login first and then create a new complaint
with some media files attached related to Complaint .
 Then he/she will complaint again the student of any department .
 In the app complaint status and timeline will be show .and also the notifications and alert will be
provided.

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ADMIN : -

Admin will have there already created ID and password.. Admin means the HOD of
particular department and also the principle of the college The compliant will receive at admins login
,the admin will over view of the complaint Admins and grievance comity will find out the solve of the
complaint and status related to will have updated on the app.

The solution and the others details to related to complain will available in the app. Also any
one give feedback related to the app and of the system.

Summary:- In this chapter Feasibility Study is discussed.

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CHAPTER 4
DETAILS OF DESIGNS , WORKING AND PROCESS

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CHAPTER 4
DETAILS OF DESIGNS , WORKING AND PROCESS

REGISTER PAGE:-

Fig.1

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The student can create their own profile in the Register Page By Filing the require information
given

Such as :-

 Name

 Enrollment number

(Provided by College / Institute )

 select Department

(IF/CE/ME/EE/EJ/AE)

 select academic year

 first Year
 Second Year
 Third Year
 select The Gender

 Male
 Female
 Email Id

 Phone Number

 Password

 Confirm Password

After Filling all above information a student is ready to login into the complaint Box application

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STUDENTS LOGIN :- ADMINS LOGIN :-

Fig.2

Fig 2. Shows The two Logins 1] Admin Login 2]Students Login

After completing registration Student has their User name and password (here user name means a
student's Enrollment number provided by College and for Admin login admins have to provide ther id and
Password ).
In the Login page students have to fill their enrollment number and password to login And Admins
also have to fill their ID and password to login.
If a student is using application for 1st time then First student have to create their account by simply
click on Create account option given on the login page.

Admins already have their User Id And Password.

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HOME PAGE :-

Fig.3 Home Page

 Here is a Home Page of our Application.
 After the Successfully Registration and Login the Student comes on the Home page of Complain
management system.
 In this Home student see’s complaints raised by them or other students.
 Home Page Provides Fragments like Search Bar, a Plus icon, Profile , Settings as shown in fig.3 .
 With the help of search bar user can find a complaint raised by them.
 After clicked on Plus icon a complaint interface opened,if students want to raised a complaint they
 simply have to click on that plus icon.
 Settings fragment provides options like logout , rate us , edit etc.
 Profile fragment gives users information like username , password , profile photo.
 Also on the home page students and admins sees the Complaint raised by students of particular
department.

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SETTINGS PAGE:- NEW COMPLAINT :-

Fig.4 Fig.5

Fig.4 shows the settings Fragment of the application .

 It provides all necessary settings that can be required for a user .

 It also provides a functions like logout Button which helps student to logout from a application ,
 settings also include many functions like updating , editing the profile .
 In the settings Fragment user first see on the top there is profile picture , name and email address
 And below user sees some information like , Complaint umber , Mobile Number , HOD, Parents
Mobile number.

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Fig.5 Shows the New Complaint Fragment of the Application.

 when student click on the plus icon (+) given on the home page the new complaint Fragment will be
opened .
 This Fragment contains ‘Complaint Title’ ,And ‘Complaint Description And ‘Submit Button’, When
 student has to raise a complaint he have to provide first the title of complaint and then in decryption
student have to provide overall information evidences about Complaint .
 In the Complaint Title student have to provide 1st the Title of Complaint .
 And then student have to provide a summary about the title of complaint .

Fig.6

Fig.6 Shows the details of the complaint select

 This fragment contains the details of the complaints the title
 This is from HOD’s login where the hod can mark it as seen by pressing the Seen button down and mark
as complete by click on completed button
 And also hod can reply on the complaint here.

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CHAPTER 5

RESULTS AND APPLICATIONS

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CHAPTER 5
RESULTS AND APPLICATIONS

A complaint management system is a application tool that is designed to help Students to

manage and resolve complaints efficiently. The system is used to track complaints, identify their root
causes, and resolve them in a timely and effective manner.
Here are some of the key results and applications of a complaint management system:
1. Improved students satisfaction: By resolving complaints more efficiently and effectively, Students
can improve satisfaction. When students feel that their complaints are being taken seriously and
addressed in a timely manner, they are more likely to continue doing the complaints.
2. Better Students retention: A complaint management system can help Students to identify the root
causes of complaints and take steps to prevent similar issues from occurring in the future. By
proactively addressing Students complaints, College can improve students retention and reduce student
churn.
3. Increased efficiency: A complaint management system can help Students streamline their complaint
resolution processes, reducing the time and resources required to resolve complaints. This can lead to
increased efficiency and cost savings for the students.
4. Enhanced reputation: By effectively managing complaints, college can enhance their reputation and
build trust with Students. students are more likely to recommend a company that handles complaints
well and responds to students needs.
5. Data analysis and insights: A complaint management system can generate valuable data and insights
about students complaints, including the types of issues students are experiencing.

Overall, a complaint management system can help college to improve students satisfaction,
retention, efficiency, reputation of college, and data analysis. By investing in a complaint management
system, colleges can demonstrate their commitment to students service and improve their overall
college performance.

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CHAPTER 6

CONCLUSION WITH FUTURE SCOPE

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CHAPTER 6
CONCLUSION WITH FUTURE SCOPE
In this project introduction literature survey discussed feasibility study check and it is found
that the project is technically and economically feasible system and database design completed , also
the overall design of application has been implemented. Hence our final year project completed
successfully.
A complaint management system is an essential tool for organizations to effectively and
efficiently manage customer complaints. By providing a centralized system for creating, tracking, and
resolving complaints, organizations can improve Students satisfaction, retention, and loyalty. The
system can also provide valuable insights into students needs and preferences, allowing College to
make data-driven decisions that enhance the overall students experience.

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CHAPTER 7

REFERENCES AND BIBLIOGRAPHY

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CHAPTER 7

REFERENCES AND BIBLIOGRAPHY

1. https://pvgiomnsk.com/wp-content/uploads/pdf/aicte/inventory_management_technique.pdf

2. https://www.lovelycoding.org/inventory-management-system-project/

3. https://www.investopedia.com/terms/i/inventory.asp

4. https://en.m.wikipedia.org/wiki/Inventory

Books

 Programming with JAVA by E Balagurusamy

 Principles of Databases by Wilfried Lemahieu ,Bart Baesens and Seppe vanden Broucke

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