Merged
Merged
CODE OF CONDUCT
Introduction: This code of conduct of Health Care At Home India Private Limited (HCAH) helps ensure
compliance with our standards of business conduct and ethics.
1. Title
This code shall be titled as ‘HCAH - Code of Conduct’.
2. Applicability
The HCAH - Code of Conduct is applicable to all employees, consultants, vendors, affiliate, any
person working with or for HCAH.
3. Definitions
3.1 “Company” means Health Care At Home India Pvt Ltd. (HCAH).
3.2 “Executive Management” means the Chief Executives of the Company and his direct functional
reports.
4. Conflict of Interest
4.1 A conflict of interest occurs when the interests or benefits of an employee conflicts with the
interests or benefits of the Company. A conflict of interest may exist when any employee is
involved in an activity or has a personal (direct or indirect, by himself or through any third
person) interest that in the opinion of the Company interferes with his/her responsibility of
performing duties effectively and objectively towards the Company. The existence of a conflict
of interest may not, in itself, be evidence of wrongdoing. It can, however, become a matter of
concern if the employee attempts to influence the outcome of a corporate decision for his
personal benefit or for that of a third party.
4.2 Employees must follow the following guiding principles in situations involving conflicting
interests:
1) Prompt disclosure of conflicting interests in decisions or transactions;
2) Abstaining from participation in decisions or transactions involving conflicting interests,
3) Obtaining necessary approval from the Executive Management, and
4) Reporting breach of policy without deliberate intention or knowledge.
4.3 In addition, the employees must note: Ownership, employment or consulting interests in any
customer, supplier, service provider, contractor, sub-contractor or competitor (including any
supplier, contractor, sub-contractor, service provider of such competitor) should be avoided.
4.4 Any other activity having potential to affect employee’s objectivity and performance, or which
may reflect negatively on the reputation and goodwill of the Company should be avoided.
4.5 Employees should not act, whether directly or indirectly, as an officer, partner, consultant, agent,
representative or employee of any outside business, whether organized for profit or not, without
the prior written approval of Executive Management.
4.6 Employees should ensure that their relatives do not take advantage of an opportunity, learnt
through the employee’s professional capacity e.g. any information pertaining to time and/or
pricing of a bid/ request for proposal invited by the Company. Anything presenting conflict or
potential conflict for the employee would probably present a conflict for the employee’s relative.
In questionable situations, employees should seek guidance from their supervisors.
4.7 Employees must ensure that none of their relatives is appointed as a consultant or employee of
the Company in violation of the Company policy in this regard. In case a relationship gets
established after employment, the concerned employee must inform his supervisor immediately,
who would make an appropriate decision along with HR.
L3-03-RF11 Code of Conduct V2.1
Toll Free: 1800-102-4224 | E mail: [email protected] | Website: www.hcah.in
©Healthcare at Home-Restricted Circulation
Effective From: 17/09/2018
2
4.8 The above list is not exhaustive. There can be other situations where conflict of interest may
arise.
5. Confidentiality
All employees shall safeguard the Company’s confidential information and also that of any supplier,
customer or business associate of the Company as a part of their duties to maintain confidentiality
except when disclosure is authorized by the Company or legally mandated, in writing. No Employee
shall not use any confidential information for their own personal advantage or benefit. All confidential
information shall be used for Company’s business purposes and interest only.
6. Fair Dealing
All employees shall fairly deal with customers, suppliers, competitors and employees of group
companies. They shall not take any unfair advantage of anyone through manipulation, concealment,
abuse of confidential, proprietary or trade secret information, misrepresentation of material facts, or
any other unfair dealing practices.
22. Privacy
The Company has a commitment to ensure the privacy of personal Information about employees and
customer. The Company embraces this fundamental belief and protecting this information is more
than a Company policy; it is considered a corporate duty and an individual responsibility.
29. Misconduct
Acts including but not limited to the following will be treated as misconduct:
a) Willful insubordination / disobedience either alone / in association with others.
b) Taking bribes, causing sabotage and willful damage, theft or fraud in connection with
Company’s work or property.
c) Financial embezzlements.
d) Giving false information / concealing information at any point of time.
e) Habitual late attendance or absence from duty.
f) Habitual neglect of work or negligence.
g) Smoking in prohibited areas.
h) Refusal to accept any communication from the Management.
i) Acting in a manner intended to bring discredit to the Company.
j) Drinking / Gambling / creating nuisance in the premises.
k) Spreading false rumours or other acts of indiscipline.
l) Money lending activities on the premises of the Company.
m) Striking work / inciting others to strike work or other acts subversive of discipline.
n) Conviction in court of law for any criminal offence involving moral turpitude.
o) Habitual breach of laws of the land.
p) Breach of instructions for the maintenance and operations of any office / machinery /
department.
q) Unauthorized removal of company’s documents / property from place of work.
r) Willful false claims / exaggerated claims of expenses made on behalf of the Company.
s) Giving assurance to any person for providing employment in the Company without proper
authorization.
This list is only indicative and not exhaustive. All employees are advised to refrain from any acts of
omission / commission which could be viewed as misconduct by the management.
31. Consultants
All consultants engaged by the Company should abide by the same business conduct standards as
applicable to the Company employees. It is the responsibility of employees to ensure that
consultants engaged for any purpose are aware of Company policies and this Code of Conduct,
abide by all of their provisions. Employees should contact the Human Resources Head for assistance
in developing a consulting agreement.
32. Interpretation
32.1This Code of Conduct is inclusive in nature, and various circulars or other directions issued by
the Management of the Company shall be read along with and constitute a part and parcel of this
Code of Conduct.
32.2In the event of any inconsistency in interpretation of this Code of Conduct, the decision of the
CEO shall be final.
32.3Information contained in this code of conduct will be continuously reviewed and updated and
hence this code of conduct is subject to modification at the sole discretion of the management,
without any prior intimation. Any such change shall become effective immediately upon its
communication to all concerned.
Employee Signature:
I____________________________S/O_____________________________________resident of
_______________________________________do hereby confirm and declare here under that:
2. To the best of my knowledge and belief, all information provide by me in support of my application including
disclosed in response to the requirements raised by company HR, relating to my candidature (like education
certificates, work experience certificates etc.) and any other documents produced before HCAH in connection
with my recruitment in HCAH are true and nothing is concealed therefrom.
3. I also authorize and give my consent to company that if company finds any false or incorrect statement or
information in connection with my application, Company may reject my application for employment and can
terminate my employment with immediate effect or revoke any such letters like offer letter issued to me.
4. That I have not, at any time during the period of five years immediately preceding the date of this
affidavit/declaration, been convicted by any court in India for any offense involving moral turpitude and
sentenced in respect thereof to imprisonment for not less than two years.
5. That no proceedings in respect of any criminal offense alleged to have been committed by me are pending
before any criminal court in India and I am a fit to be admitted/enrolled as a candidate related to any types of
Govt-Private employment and vacancies.
6. That, for employment in HCAH I agree to undergo a background screening and criminal history record check. I
consent to such screening and checks in connection with my application for employment. I also agree that my
pre-employment declaration may be checked by HCAH with the relevant authorities or sources.
7. That, I understand that any false statement or wrongful information or negative background check related to
my candidature will amount to misconduct and I am liable to disciplinary action, including the possibility of
termination of employment what company deems fit.
________________
Employee Name
Signature: ________________
Communication Address: Health Care at Home India Pvt. Ltd., Tapasya Corp. Heights, 3 rd Floor, 2 A, Noida-Greater Noida
Expressway. Subarea, Sector 126, Noida - 201301
Registered Office: Health Care at Home India Pvt Ltd., 4th Floor, Punjabi Bhawan, 10-Rouse Avenue, New Delhi - 110002
CIN: U85190DL2012PTC242876 | Toll Free: 1800-102-4224 | www.hcah.in
Page 1 of 6
BY AND BETWEEN
Health Care at Home India Pvt. Ltd. a company registered and existing under the Companies Act,
1956 and having its registered office at 4th Floor, Punjabi Bhawan, 10, Rouse Avenue, New Delhi
(hereinafter referred to as “HCAH/ Disclosing Party”, which expression shall unless repugnant to
the subject and context hereof mean and include its successors and permitted assigns);
AND
For the purposes of this NDA, HCAH and Consultant/Service Provider/Receiving Party shall be
individually referred to as “Party” and collectively as “Parties”.
WHEREAS:
A. HCAH is inter alia engaged in the business of providing health care services to patients at
the comfort of their homes.
B. The Receiving Party is inter alia engaged in the business of providing consultancy services
in the field of …………………………….
C. The Parties intend to evaluate a possible business arrangement, for which the parties propose
to exchange information related to products, processes and overall company performance,
which is non-public, confidential and proprietary in nature (“Purpose”). In view thereof, the
Parties agree to enter into this NDA in order to safeguard and protect such information to be
disclosed by the Party to the other Party.
NOW, THEREFORE, in consideration of the promises herein contained, the Parties mutually agree
as follows:
1. Confidential Information
1.1. "Confidential Information" means any information disclosed by the Disclosing Party to
the Receiving Party for the Purpose, whether tangible or intangible, oral, visual, written,
electronic, by inspection or in any other form. Information to which the Receiving Party
gains access during visits to the facilities of the Disclosing Party shall also be Confidential
Information.
1.2. Confidential Information may include, but is not limited to, data, know-how, formulas,
2.1 hold the Confidential Information at all times in strict confidence and, without limiting the
foregoing, exercise the same degree of care with respect to Confidential Information that it
exercises with respect to its own information which it desires to maintain as confidential
(but in no event less than a reasonable degree of care).
2.2 except in accordance with sub-paragraph (e) below, not disclose Confidential Information to
any third party without the Disclosing Party’s prior written consent.;
2.3 restrict its use of Confidential Information to the Purpose (and not use it for any other
purposes), and not publish any results derived from Confidential Information or use such
results for any other purpose other than the Purpose or use the Disclosing Party’s name
without its prior written consent;
2.4 not perform reverse engineering on any Confidential Information; and
2.5 limit the disclosure of Confidential Information to its Affiliates (as defined in clause 13),
employees, officers, agents and consultants (“Representatives”) whose duties justify the
need to know such information in furtherance of the Purpose, who have been advised of the
existence and terms of this Agreement, and who are legally obligated to protect the
Confidential Information from unauthorized disclosure or use by executing non-disclosure
agreement on terms at least as stringent as those contained herein. The Receiving Party shall
be liable for all acts by any of its Affiliates and Representatives in violation of this
Agreement as if they were actions or omissions of the Receiving Party. Receiving Party
shall seek confirmation about any such Representatives from the Disclosing Party to which
the Confidential Information is intended to be disclosed. Disclosing Party will be obliged to
respond and can approve or deny disclosure of Confidential Information to such
Representatives in its sole discretion. Disclosing Party will also be obliged to keep the
Receiving Party promptly informed at all times about any change in status of
Representatives to which any Confidential Information was earlier disclosed but who are
not Representatives anymore.
3. Exceptions
3.1 The Receiving Party shall be under no obligation with respect to any information which
the Receiving Party establishes by reasonable written evidence:
(a) is or becomes generally available to the public through no fault of the Receiving
Party; or
(b) is or becomes rightfully in the possession of the Receiving Party on a non-
confidential basis through a third party who, as far as the Receiving Party is aware,
is not bound by confidentiality obligations to the Disclosing Party or otherwise
prohibited for some other reason from disclosing the information to the Receiving
Party; or
(c) was in the Receiving Party’s possession prior to disclosure hereunder; or
(d) was independently developed by the Receiving Party or its Affiliates without the aid,
4. Legally Required Disclosure. If the Receiving Party becomes legally compelled to disclose
any Confidential Information to any judicial/legal authority, the Receiving Party shall
provide the Disclosing Party with prompt prior written notice in no more than 24 (twenty
four) hours from the receipt of such notice of disclosure thereof to allow the Disclosing Party
to seek a protective order or other appropriate remedy or waive compliance with the relevant
terms of this Agreement. To the extent that such protective order or other remedy is not
obtained the Receiving Party agrees to furnish only that portion of Confidential Information
which is legally required (in the opinion of legal counsel of the Disclosing Party) and to use
its reasonable efforts to obtain assurance that confidential treatment will be afforded to such
information.
5. Term. All confidentiality and non-use obligations under this Agreement shall be valid in
perpetuity from the Effective Date.
6. Return of Confidential Information. Within thirty (30) days following written request by
the Disclosing Party, the Receiving Party shall deliver the Disclosing Party's Confidential
Information to the Disclosing Party or, at the Disclosing Party's option, destroy and/or erase
(where held electronically) and certify that all such information in the Receiving Party’s
possession has been destroyed and/or erased (as applicable) provided, however, that one
copy may be retained by the Receiving Party solely for legal archiving purposes in a secure
location. The confidentiality obligations as per this Agreement shall continue for such
Confidential Information retained by the Receiving Party.
7. Ownership. All Confidential Information is and shall remain property of the Disclosing
Party. By disclosing Confidential Information to the Receiving Party, the Disclosing Party
does not grant any express or implied rights or license to the Receiving Party to or under any
patents, patent applications, inventions, design rights, copyrights, trademarks, trade secret
information, or other intellectual property right of any kind heretofore or hereafter possessed
by the Disclosing Party.
8. Remedies. Receiving Party specifically acknowledges and agree that money damages alone
would be an inadequate remedy for the injuries and damage that would be suffered and
incurred by the Disclosing Party as a result of a breach of any of the provisions of this
Agreement. If the Receiving Party breach or threaten to breach any of the provisions of this
Agreement, the Disclosing Party, in addition to any other remedies it may have at law or in
equity, will be entitled to seek a restraining order, injunction, or other similar remedy in order
to specifically enforce the provisions of this Agreement. In the event that Disclosing Party
should seek an injunction hereunder, the Receiving Party hereby waives any requirement for
the submission of proof of the economic value of any Confidential Information or the posting
of a bond or any other security.
10. Duty to Notify. The Receiving Party shall notify the Disclosing Party immediately upon
discovery of any unauthorized use or disclosure of Confidential Information, or any other
breach of the Agreement by the Receiving Party or any of its Affiliates or Representatives,
and will cooperate with the Disclosing Party in every reasonable way to help the Disclosing
Party regain possession of its Confidential Information and prevent its further unauthorised
use or disclosure.
11. Notices. All notices and other communications under this Agreement shall be deemed to
have been duly given three (3) days after being sent by certified mail, postage prepaid, or
one day after being sent by overnight courier, or on the next business day after being sent by
email and addressed to the parties, or to such other address as a party designates by written
notice to the other.
12. Affiliates. In this Agreement, any references to “Affiliate” shall mean any company or entity
controlling, controlled by or under common control with the relevant Party where control
means direct or indirect ownership of greater than 50% of the voting stock or interest in a
company or control of the composition of the board of directors. Each Party and the contract
Party shall be responsible for and liable under this Agreement with respect to the acts and/or
omissions of its Affiliates in violation of this Agreement.
13. No Obligations. Nothing in this Agreement shall be construed as requiring either Party to
enter into any agreement with the other Party for any purpose.
15. Miscellaneous
15.1 This Agreement constitutes the complete agreement of the Parties with respect to the
subject matter hereof, supersedes all prior discussions, understandings and
arrangements with respect to such subject matter and can only be modified by an
instrument in writing signed by both Parties.
15.2 This Agreement and the rights and obligations under this Agreement may be assigned
upon prior written approval of the other Party, which shall not be unreasonably
withheld. The rights and obligations of the Parties will inure to the benefit of, will be
binding upon and will be enforceable by the Parties and their lawful successors and
permitted assigns.
15.3 No failure or delay by a party in exercising any right or remedy provided under this
Agreement or by law shall constitute a waiver of that or any other right or remedy, nor
shall it preclude or restrict the further exercise of that or any other right or remedy. No
single or partial exercise of such right or remedy shall preclude or restrict the further
exercise of that or any other right or remedy. A waiver of any right or remedy under
this Agreement is only effective if given in writing and shall not be deemed a waiver
of any subsequent breach or default.
15.4 In the event that any provision of this Agreement shall be held to be invalid, the same
shall not affect in any respect whatsoever the validity of the remainder of this
Agreement.
15.5 No Party is permitted to assign the duties and obligations under this Agreement to any
other third party without the prior written consent of the other Party.
15.6 This Agreement and any dispute or claim arising out of or in connection with it or its
subject matter or formation (including non-contractual disputes or claims) shall in all
respects be governed by and construed in accordance with the laws of India without
regard to its conflict of law principles with the courts of Delhi having exclusive
jurisdiction.
15.7 It is agreed between the Parties that in case of any disputes, claims or differences among
the Parties arising out of the terms of this Agreement, shall be referred to arbitration in
accordance with the provisions of the Arbitration and Conciliation Act, 1996, which
shall be conducted by a sole arbitrator who shall be mutually appointed by the Parties.
The seat of arbitration shall be at New Delhi and the arbitration proceedings shall be
held in English language only.
15.8 This Agreement may be executed in multiple counterparts and exchanged via electronic
mail, each of which will be deemed an original, but all of them together shall constitute
one and the same agreement.
In witness whereof, this Agreement has been executed by duly authorized representatives on
behalf of the parties and shall be in full force and effect as of the Effective Date:
Name Name
With reference to the discussions we had with you, the management is pleased to appoint
you as Patient Care Executive” for Mumbai for Grade C1 - Consultant. location,
office of Health care At Home India Pvt. Ltd. on the following terms and conditions
1. You agree that the Services are not exhaustive, and the provision of such incidental
services shall be deemed to form part of the Services included in the fee payable
under this agreement.
2. Your retainership will be with effect from 01 April 2025, unless terminated in
writing by either the Company or you. Your service is extendable for another term
as agreed by management based on your performance. However, the Company
reserves right to terminate this Agreement owing to any misconduct or
breach/negligence by you while performing Services under this Agreement.
3. You will be paid retainership fee of Rs. 300000.00 Three Lakh Only Per annum.
This is subject to such deduction of tax as is warranted under the applicable local
laws from time to time including TDS if any. You will provide your PAN details to the
company for deduction of tax at source. In absence of PAN details, Company shall
be authorized to deduct tax at source @ 20% (which is 10 % in case of PAN details).
Prevailing rates shall be updated as per change in law.
4. Please note that you will not be entitled to any other benefits and /or allowances as
applicable to normal employees of the company other than your retainership fee as
per Clause 3.
5. You will be assigned zone [s] for rendering services as per Company’s business
requirement. Company reserves its rights to make any type of changes in assigning
zones anytime at its sole discretion. Further, Company is authorized to assign
Services of out of zone also to the Consultant and Consultant agrees to render the
same in the similar manner as of in-zone service.
Communication Address: Health Care at Home India Pvt. Ltd., First Floor, Tower-A, Sector- 125, Noida, Uttar Pradesh-201301
Registered Office: Health Care at Home India Pvt Ltd., 4th Floor, Punjabi Bhawan, 10-Rouse Avenue, New Delhi - 110002
CIN: U85190DL2012PTC242876 | Toll Free: 1800-102-4224 | www.hcah.in
6. The Consultant undertakes and covenants to Client that he shall not, directly, or
indirectly, engage in providing similar service to any other company which is directly
competing with the business, during the term of this contract. If we found the
misconduct of this provision, company may take appropriate action against you.
7. You will put your best efforts in discharging the responsibilities assigned to you by
the management from time to time. The specification and content along with all the
necessary details for execution of work shall be provided and shall be on periodic
review by Management.
8. The retainer ship can be terminated by giving one month’s notice in writing by either
party and the agreement will stand terminated on the expiry of the period of notice,
provided the party giving such notice has cleared all claims of the other party during
the period. Company at its sole discretion will have an option to terminate your
salary for indiscipline or inefficiency or misconduct during performance of job.
9. Management, as its own discretion, may continue to extend the tenure for such
period and on such terms and condition as it deems fit.
10. You shall not during the tenure of this arrangement or at any time thereafter use or
disclose or divulge to any other company/firm/person any trade secrets or know-
how of the Company or any of the information gathered by you on the business and
affairs of the Company.
11. You will be governed by the Company’s rules and regulations as enforced from time
to time in respect of matters not covered by this letter. The Company’s decision on
all such matters shall be final and binding on you.
12. You will arrange to take care of tax liabilities i.e., Income Tax and Professional Tax
or any other as may be applicable on the aforesaid remuneration and the company
will not be liable for the same.
13. You are expected to keep the salary package strictly confidential and not to share
information regarding the salary with anyone except your very close family
members.
14. All notices regarding this agreement shall be by personal delivery or by email, at
the addresses as either of them may so provide by notice given to the other in the
same manner.
15. The waiver or failure of any party to enforce any provision of this agreement shall
not be construed or operate as a waiver of any future breach of such provision or
any other provisions of this agreement.
16. This agreement shall not be varied, amended, or modified by any of the parties in
any manner unless such variation, amendment or modification is agreed to in writing
and duly executed by both the Parties.
17. This agreement shall be governed and construed by and in accordance with the laws
of India.
Communication Address: Health Care at Home India Pvt. Ltd., First Floor, Tower-A, Sector- 125, Noida, Uttar Pradesh-201301
Registered Office: Health Care at Home India Pvt Ltd., 4th Floor, Punjabi Bhawan, 10-Rouse Avenue, New Delhi - 110002
CIN: U85190DL2012PTC242876 | Toll Free: 1800-102-4224 | www.hcah.in
Please sign the copy of this letter as a token of your acceptance to the above terms and
conditions.
Yours faithfully,
Abhinav Kumar
Manager - Human Resources
I hereby accept employment on the terms and conditions mentioned in the above letter of
agreement also I give my consent on conducting my Background Verification as per
company policy.
Communication Address: Health Care at Home India Pvt. Ltd., First Floor, Tower-A, Sector- 125, Noida, Uttar Pradesh-201301
Registered Office: Health Care at Home India Pvt Ltd., 4th Floor, Punjabi Bhawan, 10-Rouse Avenue, New Delhi - 110002
CIN: U85190DL2012PTC242876 | Toll Free: 1800-102-4224 | www.hcah.in