OB First Quiz

Test Code: 001.

Câu 1. The most common form of measuring personality is through self-report surveys. However, the applicant
could easily ________
A. usually make the choice that seems improving their social values
B. fail the survey, but be the best candidate
C. change his personality instantly
D. not truly know his personality
Đáp án đúng: A
Câu 2. Motivation is most related to
A. Practical decisions​ B. Planning
C. Controlling​ D. Leading
Đáp án đúng: D
Câu 3. A manager engaged in the management function of ____ is monitoring progress toward goal
achievement and taking corrective action when needed.
A. Leading​ B. Controlling
C. Organizing​ D. Planning
Đáp án đúng: B
Câu 4. Which of the following functions is responsible for monitoring the use of money in a company?
A. Marketing​ B. HRM
C. Operation​ D. Finance & Accounting
Đáp án đúng: D
Câu 5. Training is most likely to directly improve which of the following?
A. Opportunities​ B. Talents
C. Motivation​ D. Organization strategy above
Đáp án đúng: B
Câu 6. According to the clip, the squirrels work hard not only because the job is important but_____:
A. Worthwhile​ B. PMeaningful
C. Valuable​ D. Rewarded
Đáp án đúng: A
Câu 7. The last question in the clip is?
A. Is the Gung Ho story true for whom watching the clip?
B. Is the story true?
C. Is Gung Ho a quick fix?
D. Is Gung Ho true?
Đáp án đúng: A
Câu 8. Jan is a security officer. Jan believes that it is important to know exactly who is in the office at any given
time. She notices that some employees do not sign out of the office when they take lunch, which makes it
impossible to keep track of who is actually in the office. Jan becomes frustrated with those employees. She
makes note of them and reports them to their supervisors. In the above scenario, what is the behavioral
component of Jan's attitude to the employees who did not sign out of the office?
A. Jan notes which employees leave the office without signing out, and reports them to their supervisors
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 B. Jan does not like that some employees do not sign out of the office when they take lunch
C. Jan believes that it is important that she know exactly who is in the office at any given time
D. Jan finds it impossible to keep track of who is actually in the office
Đáp án đúng: A
Câu 9. The “U” in the T.R.U.E principle of cheering people represent for?
A. Undo​ B. Unconditional
C. Unbelievable​ D. Unique
Đáp án đúng: B
Câu 10. To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach
County, Florida, that awards grade-school students a free doughnut for every A on their report cards. Creating
this program was primarily the function of which management function? Which management function was used
to create this program
A. Controlling​ B. Organizing
C. Leading​ D. Planning
Đáp án đúng: D
Câu 11. Planning is ultimately based upon ____.
A. whether the mission statement is internally or externally oriented
B. how a planner deals with bounded rationality
C. the relationship between organizational line and staff personnel
D. Schoosing a goal and developing a method or strategy to achieve that goal
Đáp án đúng: D
Câu 12. The six key dependent variables relevant to OB on the contingency model to help explain the
complexities of organizational behavior are ________?
A. biography, personality, emotions, perception, motivation, and ability

B. decision making, stress, citizenship, conflict, teams, and politics

C. productivity, absence, turnover, deviant behavior, citizenship behavior, and job satisfaction
D. human resources, turnover, structure, culture, leadership, and trust
Đáp án đúng: C
Câu 13. Management means______________:
A. planning; organizing; leading; controlling
B. controlling; planning; strategizing; disciplining
C. hiring; firing; evaluating; motivating
D. Setting goals and try to achieve goals through others
Đáp án đúng: D
Câu 14. A manager engaged in the management function of ____ is determining organizational goals and the
means for achieving them
A. controlling​ B. Planning
C. leading​ D. organizing
Đáp án đúng: B
Câu 15. How would someone who is described as an ESTJ on the Myers-Briggs Type Indicator best be
described?
A. as a visionary​ B. as an organizer
C. as a conceptualizer​ D. as an innovator
Đáp án đúng: B

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Câu 16. After the makers of Wonder bread, declared bankruptcy, their objectives were to increase its revenues
by at least 5 percent and reduce its net losses by at least 80 percent. Which management function was used to set
these goals and will help the company meet them?
A. controlling​ B. Planning
C. leading​ D. organizing
Đáp án đúng: B
Câu 17. Janice is spending the summer working as an intern writing copy for a local firm. Today Janice's senior
editor sent back some of Janice's work covered in red ink corrections. Up until now, all of Janice's work had
been corrected in green or blue ink. Janice is upset and worried that her senior editor doesn't like her. Which
component of an attitude is not represented in the previous scenario?
A. the behavior component ​ B. the affective component
C. the cognitive component​ D. the positive component
Đáp án đúng: A
Câu 18. Which one is the first in management functions?
A. Planning​ B. Leading
C. All are incorrect​ D. Controlling
Đáp án đúng: A
Câu 19. Designing an organization's structure, such as who reports to whom, defines the ________ function
A. Controlling​ B. Planning
C. Leading​ D. Organizing
Đáp án đúng: D
Câu 20. Southern Living magazine was forced to pull an issue off newsstands and mail warnings to 2.5 million
subscribers after it became clear that a recipe for dinner rolls described as "little pillows from heaven" was
considered controversial. The management function of ____ was used when the warnings were mailed to
subscribers.
A. Organizing​ B. Controlling
C. Motivating​ D. Planning
Đáp án đúng: B
Câu 21. All of the following are classifications on the Myers-Briggs Type Indicator except ________
A. extroverted/introverted
B. sensing/intuitive
C. thinking/feeling

D. independent/dependent
Đáp án đúng: D
Câu 22. Which of the following statements is NOT true when we mention the relationship of operation
department with the others in a company?
A. Marketing department provides information about new technologies for operation department to improve
operational efficiency
B. The operation department is one of the departments that need money most
C. Marketing and operation department have conflict about the quality of products, lower prices, delivery
time etc., while there are restricted technologies
D. The operation department uses the results of R&D department to mass-produce
Đáp án đúng: A
Câu 23. According to the clip, how should the goal of the job be?
A. Within the ability of the employees​ B. SMART
C. Clear​ D. Able to do but little challenge
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Đáp án đúng: D
Câu 24. A non-HR manager should focus on which component(s) of HRM?
A. Individual psychological behavior​ B. HR techniques
C. A & C​ D. Leadership
Đáp án đúng: C
Câu 25. Which of the following functions is responsible for making something to sell in a company?
A. Marketing​ B. Finance & Accounting
C. Operation​ D. HRM
Đáp án đúng: A
Câu 26. What is the order of the contents of Gung Ho clip:
A. Cheering, giving controlling and rewarding employees
B. None of the above
C. Timely, responsive, unconditional and enthusiasm
D. Values of works, controlling of works and motivating employees
Đáp án đúng: D
Câu 27. Marina loves to visit a new country every year. Her hobbies are visiting museums, painting, traveling,
and learning new languages. Which dimension of the Big Five model best describes Marina, according to her
hobbies?
A. extroversion
B. agreeableness
C. conscientiousness
D. openness to experience

Đáp án đúng: D
Câu 28. Planning, organizing, leading and controlling are the:
A. Functions of organization​ B. Results of management
C. Goals of management​ D. Functions of management
Đáp án đúng: D
Câu 29. You are the manager of a small boutique. You have decided to apply the Big Five Model in order to
understand your employees and their work habits because it is generally supported by an impressive body of
research. You want to use the five dimensions of personality to match individuals with jobs to which they are
well-suited. Jane Simpson rates low on conscientiousness. You wish to predict job satisfaction is in each of your
employees. Which of the five facets of personality will probably be of the most interest in this case?
A. extroversion
B. Sconscientiousness
C. emotional stability

D. agreeableness
Đáp án đúng: C
Câu 30. You are the manager of a small boutique. You have decided to apply the Big Five Model in order to
understand your employees and their work habits because it is generally supported by an impressive body of
research. You want to use the five dimensions of personality to match individuals with jobs to which they are
well-suited. Jane Simpson rates low on conscientiousness. This would lead you to suspect that which of the
following statements is most likely to be true about Jane?
A. She will find comfort in the familiar
B. She will be nervous, depressed, and insecure

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 C. She will be easily distracted
D. She will be comfortable with solitude

Đáp án đúng: C
Câu 31. What does the Myers-Briggs Type Indicator classification of "E or I" stand for?
A. emotional/introverted​ B. extroverted/introverted
C. emotional/intuitive​ D. extroverted/introverted
Đáp án đúng: B
Câu 32. What are the activities of Finance & Accounting?
A. It applied research, and aimed at discovering solutions to problems or creating new goods
B. It is used to create, keep and satisfy the customer
C. It includes conducting job analyses, planning personnel needs, recruiting the right people for the job,
orienting and training, managing wages and salaries
D. It gathers and summarizes financial data to prepare financial reports such as balance sheet and income
statement for the organization's management, investors, lenders, suppliers, tax authorities, and other
stakeholders
Đáp án đúng: D
Câu 33. A high score in which dimension of the Big Five model predicts good job performance for all
occupational groups?
A. extroversion
B. agreeableness
C. conscientiousness
D. openness to experience

Đáp án đúng: C
Câu 34. The four primary functions of management are:
A. communicating; planning; evaluating; disciplining
B. hiring; firing; evaluating; motivating
C. planning; organizing; leading; controlling
D. controlling; planning; strategizing; disciplining
Đáp án đúng: C
Câu 35. Which dimension of the Big Five model refers to an individual's propensity to defer to others?
A. agreeableness
B. feeling
C. conscientiousness
D. emotional stability

Đáp án đúng: A
Câu 36. The ________ component of an attitude is the emotional or feeling component of that attitude.
A. affective​ B. evaluative
C. behavioral​ D. cognitive
Đáp án đúng: A
Câu 37. Which of the following group of activities are under the R&D function?
A. It applied research, and aimed at discovering solutions to problems or creating new goods

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 B. It gathers and summarizes financial data to prepare financial reports such as balance sheet and income
statement for the organization's management, investors, lenders, suppliers, tax authorities, and other
stakeholders
C. It includes conducting job analyses, planning personnel needs, recruiting the right people for the job,
orienting and training, managing wages and salaries
D. It is used to create, keep and satisfy the customer
Đáp án đúng: A
Câu 38. Which of the following group of activities are under the marketing function.
A. It includes conducting job analyses, planning personnel needs, recruiting the right people for the job,
orienting and training, managing wages and salaries
B. It is used to create, keep and satisfy the customer
C. It gathers and summarizes financial data to prepare financial reports such as balance sheet and income
statement for the organization's management, investors, lenders, suppliers, tax authorities, and other
stakeholders
D. It applied research, and aimed at discovering solutions to problems or creating new goods
Đáp án đúng: B
Câu 39. Hormel Foods had to recall 104,000 pounds of Stagg canned chili—labeled "hearty beef with a kick of
green chilies"—after the kick turned out to come instead from the ground-up parts of a plastic handheld
calculator. What function helped the company to set the goals and methods to do the recall?
A. leading​ B. organizing
C. planning​ D. controlling
Đáp án đúng: C
Câu 40. A business school administrator who is determining what classes will be offered in which rooms and
who will teach each specific class is involved in which classical management function?
A. leading​ B. organizing
C. controlling​ D. motivating
Đáp án đúng: B
Câu 41. You are the manager of a small boutique. You have decided to apply the Big Five Model in order to
understand your employees and their work habits because it is generally supported by an impressive body of
research. You want to use the five dimensions of personality to match individuals with jobs to which they are
well-suited. Michelle Jackson, one of your newest employees, is an extrovert. Which of the following
statements is least likely to be true?
A. Michelle will probably have a large number of relationships
B. Michelle will perform well on specialized, detail-oriented tasks

C. Michelle will be friendly and outgoing

D. Michelle will probably attend the company picnic
Đáp án đúng: B
Câu 42. A function that take cares people outside the company is ________?
A. Operation​ B. HRM
C. Marketing​ D. Finance & Accounting
Đáp án đúng: C
Câu 43. What does the Myers-Briggs Type Indicator classification of "S or N" stand for?
A. sensing/intuitive​ B. emotional stability/thinking
C. sensing/thinking​ D. emotional stability/intuitive
Đáp án đúng: A
Câu 44. What are the role of research and development?
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 A. Including the research, improvement and improvement of existing product quality.
B. All of the above
C. Designing, material, characteristics, new uses
D. Seeking optimum production and processing technologies to produce products (both old and new) with
optimum quality and price.
Đáp án đúng: C
Câu 45. Which of the following is not included in the Big Five model?
A. emotional stability
B. agreeableness
C. intuitiveness
D. conscientiousness
Đáp án đúng: C
Câu 46. The first “C” in E = MC2 represent for?
A. Cash​ B. Congratulations
C. Car​ D. The rewards
Đáp án đúng: A
Câu 47. A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in which
management function?
A. controlling​ B. planning
C. organizing​ D. leading
Đáp án đúng: D
Câu 48. Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars
were not suitable for the Indian markets because the candy had to sit in direct sunlight without benefit of air
conditioning and became messy. Nestlé adopted an innovation strategy and developed Chocostick, a liquid
chocolate, which is very popular. Solving this problem involved what management function
Pháp ở
A. Planning​ B. making things happen
C. leading​ D. meeting the competition
Đáp án đúng: A
Câu 49. The second “C” in E = MC2 represent for?
A. Cash​ B. Car
C. The rewards​ D. Congratulations
Đáp án đúng: D
Câu 50. What is the major problem with the Myers-Briggs Type Indicator as a measure of personality?
A. It tends to overemphasize intuitive personality traits over analytical personality traits
B. It forces a person to be categorized as either one type or another
C. It does not include enough dimensions to differentiate all the variety of human personality
D. It is very difficult to administer
Đáp án đúng: C
Câu 51. As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton,
Michigan, Kim Radeback had to find inexpensive ways to reward and to motivate high performing employees
and bolster morale during a sales-flattening economic downturn. Radeback had to engage in which management
function
A. Planning​ B. Controlling
C. Leading​ D. Organizing
Đáp án đúng: C

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Câu 52. According to the clip, what we need to do after goal clarification if we want to let the employees do the
jobs by themselves:
A. Tell the rewards​ B. Clarify the goals
C. Train them​ D. Tell the employees that we trust them
Đáp án đúng: B
Câu 53. Which of the component of HRM create and maintain employee work motivation?
A. Compensation​ B. HR techniques
C. Leadership​ D. Individual psychological behavior
Đáp án đúng: C
Câu 54. You are the manager of a small boutique. You have decided to apply the Big Five Model in order to
understand your employees and their work habits because it is generally supported by an impressive body of
research. You want to use the five dimensions of personality to match individuals with jobs to which they are
well-suited. You know that your customers are demanding and sometimes difficult. Which personality
dimension taps a person's ability to withstand stress?
A. emotional stability​ B. extroversion
C. conscientiousness​ D. judging
Đáp án đúng: A
Câu 55. The emotional, or feeling component of a person's attitude is called ________?
A. the affective component
B. the cognitive component
C. a complex attitude

D. complex understanding
Đáp án đúng: A
Câu 56. The attitude-behavior relationship is likely to be much stronger if the attitude ________.
A. refers to something that the individual has direct personal experience with
B. must be defended against the attitudes of society at large
C. is perceived to be of little importance
D. is related to organizational structure
Đáp án đúng: A
Câu 57. The “R” in the T.R.U.E principle of cheering people represent for?
A. Responsive​ B. Realistic
C. Recruitment​ D. Reward
Đáp án đúng: A
Câu 58. Autonomous means ______________:
A. Let the employee do whatever they want
B. Help the employees recognize their weaknesses
C. Give the employees the freedom to make decision how they will perform the job
D. Tell the employees that we trust them
Đáp án đúng: C
Câu 59. A person who is great of seeing opportunities and has long-term view will most fit to the function?
A. Controlling​ B. Planning
C. Leading​ D. Organizing
Đáp án đúng: B
Câu 60. The belief that "violence is wrong" is an evaluative statement. Such an opinion constitutes the
________ component of an attitude?
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 A. cognitive
B. affective
C. reactive
D. reflective

Đáp án đúng: A
Câu 61. Jane is in charge of her Rotary Club’s annual fund-raising auction. She will decide who will ask local
businesses for prizes, and she will determine the site, and she will decide who will sell tickets to customers, and
who will work the night of the auction. She is engaged in the management function of:
A. Leading​ B. Planning
C. Organizing​ D. Organizing
Đáp án đúng: D
Câu 62. Which of the following is an example of an affective attitude?
A. The observation that most dogs have four legs
B. The opinion that it is never acceptable to steal
C. Believing that you did a good job
D. Anger at being unfairly accused of a wrongdoing
Đáp án đúng: D
Câu 63. Which of the components of performance is related the emotional feeling of employees at working
place?
A. Talents​ B. None of the above
C. Opportunities​ D. Motivation
Đáp án đúng: D
Câu 64. Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store,
by hosting its first employee appreciation week. It used the management function of ____ to boost morale:
A. Commanding​ B. Controlling
C. Organizing​ D. Leading
Đáp án đúng: D
Câu 65. Which of the following answer choices is the best definition of attitude?
A. Attitudes are evaluative or emotional statements of what one feel about something or someone
B. Attitudes indicate how one will react to a given event
C. Attitudes are the yardstick by which one measures one's actions
D. Attitudes are the emotional part of an evaluation of some person, object or event
Đáp án đúng: A
Câu 66. What are the three main components of HRM:
A. Training, compensating and motivating employees
B. None of the above
C. Planning, organizing and controlling
D. Directing employees’ behaviors, initiate and maintaining work motivation and HR techniques
Đáp án đúng: D
Câu 67. Which of the following representing for a function of organization that distributes data to other
functions?
A. MIS​ B. CIA​ C. MIT​ D. CIS
Đáp án đúng: A

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Câu 68. Hormel Foods had to recall 104,000 pounds of Stagg canned chili—labeled "hearty beef with a kick of
green chilies"—after the kick turned out to come instead from the ground-up parts of a plastic handheld
calculator. The recall was the application of which management function?
A. controlling​ B. organizing
C. planning​ D. leading
Đáp án đúng: A
Câu 69. Which of the component of HRM help managers direct their employees’ behaviors?
A. Leadership​ B. Individual psychological behavior
C. A & C​ D. HR techniques
Đáp án đúng: B
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