Maintenance

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Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
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1 Services Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
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2 Alarm Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
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3 Log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
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4 Restart the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

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5 Configuration Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
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5.1 Export (Backup) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

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5.2 Import (Restore). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

5.3 Backup via CMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
5.3.1 Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
5.3.2 Manual Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
5.3.3 Scheduled backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
5.3.4 Restore Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
6 Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
6.1 Retrieving SW information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
6.2 Update via CMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
6.2.1 Software Repository. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
6.2.2 Activate SW load (immediately). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
6.2.3 Activate SW load (scheduled) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

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 Preface

Preface

Content of Module • Following sections are dedicated to Maintenance tasks - e.g Backup/Res-
tore, easy troubleshooting and software update.

Objectives • All required steps to perform a successful maintenance.

Prerequisites • Knowledge of OpenScape Solutions.

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Time • appr. 2,5 hours

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 Preface

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 Services Status

1 Services Status
The services status provides a overview about the SBC‘s main processes and is located on the
„Dashboard“ with the „Services status“ button:

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 Services Status

The status is indicated by three different colors:

• Green means that the service is running and operating normal.
• Yellow: indicates that the services has been started but is currently
not in use (e.g. for CDR, Continous Tracing and Redundany).
• Red: is used if the service is not running. This is not mandatory an
error. If a service has not been started or configured, e.g. the DHCP
server, it will appear as „not running“.

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 Services Status

The following table provides a detailed description for all services:

• Alarm Manager: Application responsible for generating and clearing alarms.
• Audit: Application used to provide an assessment of a system's internal
control.
• B2BUA: Back to Back SIP User Agent, this application is responsible for
MLHG/ACD/Integrated Gateway and Auto Attendant call handling.
• BLC: Backup Link Client Application. This application is used to request con-
nection to main SIP server using PSTN lines and a Backup Link Server.
• BLS: Backup Link Server Application. This application is used to provide con-
nection to branches using PSTN lines and a Backup Link Client on branches.
• CDR: Call Detail Record application. CDR is responsible for the call ticket gen-
eration, store and sending the tickets to billing server.

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• Continuous Tracing: Trace application that collects the system logs and traces

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and send to an external application.

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• Cron: Linux open source application that provides time-based job scheduling.
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• DBMS: Database Management System application. ic
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• DHCP: Linux open source application using Dynamic Host Configuration

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Protocol, a network application protocol used by devices (DHCP clients) to

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obtain configuration information for operation in an Internet Protocol net-

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• DNS: Linux open source application that handles Domain Name System, dis-
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tributing the responsibility of assigning domain names and mapping those

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• Interface 1 (eth0): First network interface.

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• Interface 2 (eth1): Second network interface.

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• Interface 3 (eth2): Third network interface (if available).

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• Interface 4 (eth3): Fourth network interface (if available).

• IPsec: Linux open source application that controls the IPsec encryption /
authentication system.
• Media Server: Internal proprietary application responsible for the announce-
ments and large conferences.
• MS Adapter: Runs in Branch SBC, SBC-Proxy and Centralized SBC modes. It is
a Proxy for MGCP messages which converts messages from WAN to LAN and
sends them to Media Server.
• MS Converter: It is a SIP MGCP message converter.
• NTP: Linux open source application that uses the Network Time Protocol for
synchronizing the clocks of computer systems over packet-switched, vari-
able-latency data networks.
• Process Manager: Controls all SBC applications. Responsible for monitoring
and restarting applications in case of failure or re-configuration.
• Redundancy: Application which provides redundancy.

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 Services Status

• RTP Proxy: Open source application that proxies payload from outside to in-
side address and vice-versa (WAN to LAN and LAN to WAN). It runs in Branch
SBC, SBC-Proxy and Centralized SBC modes.
• SIP Server: Application that controls SIP Requests. It can operate as SBC or
Proxy. It's based on openssource Kamailio (former openSER).
• SNMP: Linux open source application that uses Simple Network Management
Protocol to monitor network-attached devices for conditions that warrant ad-
ministrative attention.
• SNORT: Open source Network Intrusion Prevention and Detection System
(NIPS/NIDS).
• SSDP: SSDP is a service tool that provides external connectivity to enterprise
server, for SSDP plug-in configuration and usage please refer to Configura-

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• SSM: SIP Services Module, this application controls some services used in sur-
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• Survivability Provider: The SP is responsible for checking the Operational

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State and send Notifications to subscribers.

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• Syslog: Open source application responsible for system and application logs.
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It provides a rotation mechanism to store logs according to the log level set.
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• VPN: Open source Virtual Private Network (VPN) application which provides
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encrypted tunnels between host computers.

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• Web server: Application used to host and provide access to SBC Homepages
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 Alarm Management

2 Alarm Management
The alarm management can be found on the „Maintenance & Diagnostics“ tab under „Alarms.
The overview shows the ammount of alarms for critical, major and minor severity. Click on
„Show alarm details“ for the alarm list:

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To delete an alarm, mark it with the „Clear“ column and click on „Clear“. To delete all alarms
click „Clear all“. Previous alarms (when deleted) can be still viewed in the alarm log as de-
scribed in the next chapter.

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 Alarm Management

To clear a single alarm, mark the alarm in the first column and click „Clear“. All alarms can be
clear with „Clear all“. The previous alarms can be shown via the log management (next sec-
tion). The configured alarms are shown on the „Alarms“ menu under „Alarm Settings“:

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SBC Version V9 R2.25.01

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 Alarm Management

The table provides the following informations:

• GroupID and EventId correspond to the SNMP trap OID (the last 2 numbers
of the OID). An alarm trap is cleared by a trap with the same OID of severity
'cleared'.
• The GroupName is the name of the GroupID. It groups together system status
information of similar kind.
• EventName is a character string that describers the alarm. It is closely related
to the trap name as defined in the OpenScape SBC SNMP MIB.
• Active determines if the alarm will be generated or not.
• Threshold is the value that needs to be crossed by monitored-value for an
alarm to be generated. If e.g. if the existence of an alarm condition is repre-
sented by True =1 then the threshold should be 0 to trigger an alarm.

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• Trigger shows the condition where the alarm will be generated. Trigger is a

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comparison with alarm value.

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• Severity is the alarm severity assigned to that particular alarm (warning, mi-

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• Flow Timer indicates the minimal time to wait before to generate a next oc-
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• ReportingClass is a number between 0 and 7 that groups events to classes that

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ported via SNMP trap.

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• Faulty Object is a character string that defines the object that is at fault. This
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value may be different from branch to branch, but it is fixed for a particular
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branch.
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• Event Type classifies the alarms into:

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• communications
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• environmental
• equipment
• processingError
• qualityOfService
Please note: A full description of all alarms can be found for Unify employees in the intranet
under: http://wiki.dev.global-intra.net/publicwiki/index.php/OSB-Alarms

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 Alarm Management

e.g.:

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Click on the Event ID to open the alarm details.

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 Alarm Management

Alarms can also be sent via SNMP traps to external alarm management systems. The required
MIB file to connect the SBC to a management system is provided together with the OpenScape
SBC software in a file called misc_oss-xx.xx.xx.x.tar.gz.
To add a receiver click on „SNMP Configuration“ under „SNMP“ at the „Alarms“ tab. Click on
„Add“ to add a alarm receiver. Enter the receivers IP, port and the SNMP reporting class 1-7
(as defined in the alarm settings). Multiple classes can be entered comma delimited:

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The „Blocked“ checkbox can be used to temporarily disable the trap destination.
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 Alarm Management

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 Log files

3 Log files
The SBC writes log files containing information on several application or component of the
OpenScape SBC, for example the SIP (Session Initiation Protocol) server log. The log files can
be viewed directly via the SBC‘s local GUI, the CMP as well they can be exported. The log file
management is located in the „Diagnostics & Logs“ menu under „Debugging“ in the „Log View-
er“ section:

Select the log file

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Click to export the log file content (UNIX format)

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 Log files

The following table shows a description of the available log files:

• Alarm History: Alarm history, showing all active or cleared alarms.
• Alarm Manager: Log of Alarm manager application.
• Boot: Log of last boot.
• CDR: Not used on SBC
• Current process (linux „ps“ output): A list of the current processes running
on OpenScape SBC.
• Continuous Tracing: Log of the Continuous Tracing application.
• Media Server Adapter: Currently not used on SBC
• Process Manager: Log of PM application.
• Redundancy: Log of redundancy SBC redundancy status

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• RTP Proxy: Log of RTP Proxy application.

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• SIP Server: SIP stateful proxy or SBC (Session Border Controller) application.

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• Snort: Log from SNORT (intrusion detection) application.
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• SSM: Log of SIP Services Module application.
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• Survivability Provider: Log of Survivability provider application.

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• System: Log of system events.

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• Upgrade/Update: Log from system installation, updates or upgrades.

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• Web server: Log of the local web server application.

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 Restart the System

4 Restart the System

If a restart of the system is required, the two buttons in the „Administration“ section on the
„Maintenance“ menu under „Restart“ can be used:

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Starts the system with the backup SW load

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Restarts (Reboots) the system to the current SW load

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 Restart the System

The installed software loads can be determinated in the „System info“ section:

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SW load and partition information for backup (standby)
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Shows the SW load and partition currently in use

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Installed SW release
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Detailed SW release information

Partitions in which the SW is
installed (First or Second)

Detailed SW package info

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 Configuration Management

5 Configuration Management
The entire SBC configuration (DB) is stored in a XML file. Every time when a configuration
change will be saved (by clicking „Apply Changes“), a new configuration file is created and the
old configuration is saved. The configuration files can be managed in the „Maintenance“
menu under „Import/Export“:

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The configuration files have the following name syntax:

config_<serial number>_<timestamp>.xml
Where the „Serial number“ will be increased every time a new configuration is stored with
„Apply Changes“.

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 Export (Backup)

5.1 Export (Backup)

The configuration can be exported in the „Export“ section. Either select a file to export a single
configuration (plain XML file) and click on „Export“. The latest (current) configuration is pre-
selected:

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Or click on „Export all“ to export all configurations files (tar archive). This archive includes all
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 Import (Restore)

5.2 Import (Restore)

To import / restore a configuration on the SBC there are two possible options:
If the last configuration change should be restored, the previous configuration file can be se-
lected from the drop-down list and activated with „Load“ (e.g. current configuration used is „6“
and previous was therefore „5“):

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Or if the configuration was previously exported, it can be re imported from the local PC by
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selecting the file with „Browse...“ and „Upload“:

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 Backup via CMP

5.3 Backup via CMP

In addition, every device which is managed from the CMP can use the centralized backup sys-
tem included in the CMP‘s „Maintenance“ tab under „Recovery“ either manual or scheduled.

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Backup Sets: lists all available restore files for all archives.
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Latest Job Status: used to review the current or previous jobs status.
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Backup: allows to create a „manual“ backup for one or multiple devices.

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Restore: opens dialog box that allows user to do DB restore from a previously created ar-
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 Backup via CMP

5.3.1 Archives
Archives are locations on which the backups will be stored. This can be a „local“ directory on
the CMP server, a FTP or SFTP server:

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The „Default“ archive uses the directory /var/siemens/backup on the CMP to store backups.

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Enter a name for the

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Select the protocol:

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- „HD“ for a local directory

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- „FTP“ for a FTP server

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- „SFTP“ for a SFTP server

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Directory on the server

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In addition for FTP / SFTP:

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Server IP or hostname
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Login name on the server

Password for this user
This parameters defines
the max. number of back-
ups to be stored. If a new
backup is created and the
limit is reached, the oldest
backup will be deleted au-
tomatically.

Password to encrypt the

backup file (optional)

Click on „Save“ to create the new backup archive.

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 Backup via CMP

5.3.2 Manual Backup

To initiate a manual (one time) backup, click on „Backup“. Select an existing the „Archive“ or
add a new one. Optional enter a comment for this backup, then click „Next“.

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tion for SBC), mark the SBC(s) in the Backup unit list and click on „Start“ to execute the back-
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 Backup via CMP

The backup by itself is typically be finished in just a few seconds:

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 Backup via CMP

5.3.3 Scheduled backup

The CMP offers also a scheduled backup which allows to backup the configuration file time
scheduled, e.g. daily. This backup job can be created from the „Schedules“ menu and works
basically similar then the previous shown manual backup but asks in addition for a schedule.
Click on „Add“ to create a new schedule backup job. Select an archive to which the backup
should be stored or create a new one:

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On the following screen make sure that the backup type is set to „Data“ (only possible selec-
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 Backup via CMP

Enter a name for the backup job, select the Reoccurs (Daily, Weekly, 30 min, 1 h, ...), the back-
up time and the Occurences which allows to schedule a backup job once or multiple times:

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If an error occurs during the backup, an alarm is created. The status of the last executed back-
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up can also be viewed with „Latest Job“ in the „General“ section:

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 Backup via CMP

5.3.4 Restore Backup

A backup can be restore with the „Restore“ menu as followed:
1. Select the archive on which the backup is located and click on „Next“:

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3. Mark the SBC which should be restored in the list and click on „Start restore“ to restore
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the backup:
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The configuration is restored and the SBC may reboot depending on the changes included in
the configuration file.

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 Software update

6 Software update
An OpenScape SBC can be upgraded via the following ways:
• Thru the Common Management Portal via the Software Repository
• Via the local GUI using a USB stick, SFTP or HTTPS server
• By exporting the configuration and reinstalling the OpenScape SBC via a USB
stick

6.1 Retrieving SW information

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Or via the local GUI / Dashboard in the System info section:

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 Retrieving SW information

In addition, the two buttons „Software Information - Current“ and „Software Information -
Backup“ can be used to determinate which SW load is installed in the currently used as well
in the backup partition:

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Shows the SW load and partition currently in use

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SW load and partition information for backup (standby)

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Installed SW release

Partitions in which the SW is

installed (First or Second)

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 Update via CMP

6.2 Update via CMP

The SBC Assistant can be used to activate software on an OpenScape SBC. Proceed as follows
activate the software. The activation process may take some time.

6.2.1 Software Repository

In the „Maintenance“ tab under „Inventory“ select „Repository“. A list of existing SW loads will
be shown. Click on „Add...“ to open the dialog for uploading a new SW load. With „Browse...“,
a file can be selected for upload to the software repository. First the .spa file should be upload-
ed which contains additional from the CMP required information about the SW.

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The upload will be started soon the file has been selected. Click on „Save“ soon all uploads has
been finished.

 Please note: The CMP is blocked until the file up-

load has been finished.

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6.2.2 Activate SW load (immediately)

1. In the Common Management Portal, under Maintainance tab, select the Inventory, and
then select Applications in the Navigation tree.
The system presents the current list of all applications.
2. In the row of the respective OpenScape SBC application, select the Software activation
command by clicking on the arrow (right side).
3. The Software activation dialog appears and can then be selected.

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4. Select the location of the files(s) to be activated in the Location selection list.
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 Update via CMP

5. Select the file version to be activated from the Version selection list. The Image type dis-
played in the Image type column can be Full (Complete file for activation) or Delta (up-
date from the version before).

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6. Click the Activate... button to activate the software as displayed in the list. The activation
may take some time.

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 Update via CMP

7. The Software activation - Current status window appears.

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8. Click the Close button.

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is closed.
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 Update via CMP

6.2.3 Activate SW load (scheduled)

The SBC assistant in the CMP allows to schedule a SW update. This update will be done in two
steps (upload and activation) and allows to select multiple SBC‘s (nodes).
1. Navigate to the SBC assistant in the configuration menu.
2. Under „Job Management“ click on „Add...“ to create a new job. Select the action „Transfer“
to upload the SW load to the SBC and select the SW version to upload. The start time can
be either „Immediate“ (should not be done during main business hours) or a specific time.
Under „List of Nodes“, one or multiple SBC‘s can be selected on which the SW load should
be installed:

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Click on „OK“ to create the job.

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 Update via CMP

3. Click again on „Add...“ to create a 2nd job. In this job, select the action „Activate“ and the
same target version as used for the upload (transfer) in the previous step. Also here the
activation process can be executed immediately or at a specific time. Last, select on or
multiple SBC‘s on which the SW load should be activated.

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Click on „OK“ to create the job. The SW activation will be executed at the selected time.

Important: The selected SBC(s) will restart at the

7 selected time to activate the new SW load. This may
interrupt existing calls (if media anchoring is used)

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 Update via CMP

4. The status indicates when a job has been executed and if any errors have been occurred.
Select the job and click on „View Detailed Status“. The list of selected nodes (SBCs) is
shown with the status of each node:

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