An Internship Report

on
Technical support
and Data migration
at
Neosys Technology pvt.ltd

Submitted By
Robin Thapa

TU Registration No: 7-2-388-61-2020

TU Exam Roll No: 11365/20

Kantipur College of Management and Information Technology

A Internship Report Submitted to

Faculty of Management, Tribhuvan University
in fulfillment of the requirements for the degree
of Bachelor of Information Management

March, 2025
 RECOMMENDATION

I am pleased to recommend that this report, prepared under my supervision by Robin

Thapa, in partial fulfillment of the requirements for the degree of Bachelor of Information
Management (BIM), be processed for evaluation.

Mr. Indra PC
ICT Faculty Member
Kantipur College of Management and Information Technology
Tribhuvan University, Nepal
(Supervisor)

i
 PREFACE

This report has been prepared to fulfill the requirement of the Bachelor of Information
Management (BIM) program of Tribhuvan University and is the reflection of the work that was
performed during internship. The primary objective of this report is for evaluation even though it
might be used as reference to prepare intern report in future.
The report is organized in five chapters. First chapter introduces the intern background and the
internship selection process with brief introduction to the activities performed during internship.
Second and third chapter introduces industry and organization respectively with their challenges
and opportunities. The fourth chapter is the core chapter of this report which explains the
activities performed during the intern period in Eagle Vision IT. It contains the roles of intern
and problem faced and how those problems were solved during internship period. The final
chapter is the conclusion chapter and it is written to list the lessons that were learned during
internship period.

ii
 ACKNOWLEDGEMENT

The satisfaction that accompanies that the successful completion of any task would be
incomplete without the mention of people whose continual support made it possible, whose
guidance and encouragement crown all efforts with success. It gives me immense pleasure to
express my deepest sense of gratitude and sincere thanks to my respected lecturer and report
supervisor Mr. Indra PC, for his valuable guidance, encouragement and help for completing this
work. His useful suggestions for this whole work and co-operative behavior are sincerely
acknowledged.
I owe my deep sense of gratitude to Manoj Tiwari and Samikshya Sharma for providing me an
opportunity to carry out the Internship work at Neosys Technology. I would also like to thank
my Project Supervisor Manoj Tiwari for guiding me throughout the internship period.

Robin Thapa

iii
iv
v
 ABSTRACT

An internship provides students and graduates with the opportunity to gain practical
experience in a professional setting, often aligned with their field of study. During the
internship at Neosys Technology, the author worked extensively on projects involving
Technical Support and Data Migration for SACCOS clients.

Neosys Technology specializes in providing software solutions to Savings and Credit

Cooperatives (SACCOS) in Nepal, and the author was involved in supporting these
systems through remote tools like Any Desk, ensuring smooth operation and resolving
technical issues. The author also played a key role in data migration processes,
transferring critical financial data from legacy systems to the new platform.

The author was responsible for tasks such as preparing and cleaning data for migration,
running migration scripts, and verifying the accuracy of the migrated data. In addition,
troubleshooting migration-related issues such as data mismatches and conversion errors
were part of the daily responsibilities. This hands-on experience allowed the author to
develop a strong understanding of data migration protocols and enhance problem-solving
abilities in a technical support role.

During the internship, the author learned how to maintain data integrity and support
clients through the entire migration process, gaining valuable skills in managing large
datasets, ensuring system stability, and meeting client requirements efficiently.

vi
 TABLE OF CONTENTS

SUPERVISOR’S RECOMMENDATION.............................................................................i

CERTIFICATE OF APPROVAL.........................................................................................ii

INTERNSHIP COMPLETION LETTER............................................................................iii

DECLARATION..................................................................................................................iv

ACKNOWLEDGEMENTS...................................................................................................v

ABSTRACT.........................................................................................................................vi

LIST OF FIGURES.............................................................................................................ix

LIST OF TABLES................................................................................................................x

LIST OF ABBREBRIATIONS............................................................................................xi

CHAPTER I - INTRODUCTION....................................................................................1

1.1 Background................................................................................................................1

1.2 Objectives...................................................................................................................1

1.2.1 General objectives................................................................................................1

1.2.2 Specific objectives..............................................................................................2

1.3 Methodology..............................................................................................................2

1.3.1 Organization Selection........................................................................................2

1.3.2 Placement............................................................................................................2

1.3.3 Internship duration and planning........................................................................3

1.3.4 Activities Performed...........................................................................................4

1.4 Tools Used.................................................................................................................5

CHAPTER II - INTRODUCTION OF INDUSTRY......................................................6

2.1 Introduction to industry..............................................................................................6

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 2.2 Introduction to IT industry.........................................................................................7

2.3 Introduction to software industry...............................................................................7

2.4 Scope of software industry in Nepal..........................................................................8

CHAPTER III - INTRODUCTION OF THE ORGANIZATION..............................10

3.1 Organization Overview............................................................................................10

3.1.1 Introduction of Neosys Technology Pvt.Ltd.....................................................10

3.1.2 Mission..............................................................................................................10

3.1.3 Vision................................................................................................................10

3.1.3 Goal...................................................................................................................10

3.1.4 Markets and customers......................................................................................11

3.1.5 Products and services........................................................................................11

3.1.6 Organizational Structure...................................................................................13

3.1.7 Contact information..........................................................................................13

CHAPTER IV - ANALYSIS OF ACTIVITIES DONE/PROBLEMS SOLVED......14

4.1 Analysis of activities done.......................................................................................14

4.2 Snap shot of activity done........................................................................................16

CHAPTER V – CONCLUSION & SUMMARY...........................................................18

5.1 Conclusion...........................................................................................................18

5.2 Lesson Learnt...........................................................................................................18

REFERENCES.................................................................................................................19
APPENDIX....................................................................................................................20

viii
 LIST OF FIGURES

Figure 1: Placement Hierarchy...............................................................................................3

Figure 2: Organizational Structure.........................................................................................13
Figure 3: System set up.............................................................................................................16
Figure 4: Manual data preparation..........................................................................................16
Figure 5: SMS template create...................................................................................................17
Figure 6: Withdraw slip print set up...........................................................................................17

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 LIST OF TABLES

Table 1: Internship duration and planning..........................................................................3

Table 2: Activities Performed..............................................................................................4

x
 LIST OF ABBREBRIATIONS

API : Application programming interface

BIM : Bachelor of Information Management
CEO : Chief Executive Officer
CTO : Chief Technology Officer
CV : Curriculum Vitae
ERP : Enterprise Resource Planning
IT : Information Technology
IMS : Institute of Management Studies
JV : Journal Voucher
SRS : System Requirement Specification

SMS : Short Message Service

xi
 CHAPTER I - INTRODUCTION

1.1 Background
This report is based on the practical knowledge gained during the internship period. An
internship can offer valuable insight into a particular field or career. To gain practical
skills, we had to be involved in an organization, for which Neosys Technology choose me
as an intern, which was also a part of the partial fulfilments of the requirements for the
degree of BIM. It was one of the ways of showing technical skills in the tasks assigned at
the place where I had my internship. An internship provides real-world experience to
those looking to gain and explore relevant information required to enter a particular
career field.

I completed my internship at Neosys Technology, where I focused on Field Technical

Support and Data Migration. This internship fulfilled the practical component of my BIM
degree and provided an opportunity to apply technical skills in a real-world setting. The
three-month experience at Neosys Technology allowed me to gain valuable insights into
the field, bridging the gap between theoretical knowledge and practical application.

1.2 Objectives
The objective of the internship is to provide practical experience in cloud-based ERP
software systems and the process of data migration, while applying university-acquired
theory and skills, and fostering personal development. The program helps students
acquire analytical, technical, and communication skills, enhancing managerial efficiency
and understanding how an IT company specializing in ERP software operates in real life.
It also helps students explore market opportunities and assess organizational strengths
and weaknesses.
1.2.1 General Objectives:

 To learn about IT support methodologies and best practices.

 To gain real-life experience working in an IT company.
 To understand the work culture within the organization.
 To sharpen analytical, problem-solving, and documentation skills.
 Gain insights into the operational processes of IT support and infrastructure management.
1
  Analyze real-world technical issues and provide appropriate solutions.
1.2.2 Specific Objectives
 To learn various IT support tools and frameworks.
 To understand the functions and responsibilities of an IT Support professional.
 To learn about the data migration process.
 To learn troubleshooting, software installation, and network management.

1.3 Methodology

1.3.1 Organization Selection

Selecting the right organization for an internship is a crucial step in ensuring a fulfilling and
educational experience. Given my interest in Technical Support and Data Migration, I
aimed to join an organization where these interests would be nurtured and fully
appreciated. After careful consideration, I chose Neosys Technology Pvt. Ltd. as my
internship destination.

The selection process began with a search for vacancies on various job portals and company
websites. I then submitted my CV to a shortlist of organizations that aligned with my
career goals. Following a brief interview, I was selected as an intern in the Technical
Support and Data Migration department at Neosys Technology. This choice proved to be
ideal, as the company provided a supportive and collaborative environment that was
conducive to learning and professional growth.

1.3.2 Placement

I was placed in the Technical Support and Data Migration department at Neosys Technology
Pvt. Ltd. My primary responsibilities included providing field technical support and
assisting with data migration processes. During my internship, I was provided with a
dedicated workspace and worked under the supervision of Manoj Tiwari. I had access to
the organization's resources, information, and equipment, which enabled me to effectively
perform my duties and contribute to the team's objectives.

2
.

Figure 1: Placement Hierarchy

1.3.3 Internship duration and planning

Table 1: Internship duration and

planning

Start date 14th, March, 2024

End date 16th, Octiber, 2024
Total duration 3 months
Product Manager Mrs. Sandhya khadka
Supervisor Mr. Manoj Tiwari
Position Intern
Office hour 10:00 am – 5:00 pm

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1.3.4 Activities Performed
Table 2: Activities
Performed

Weeks Tasks
Week 1 Orientation on company policies, procedures, and team
introductions.
Initial training on technical support tools and data migration
software.
Shadowed senior technical support staff to understand common
customer issues
Week 2 Hands-on practice with support ticketing systems (e.g., Zoho,Twak).
Observed live technical support calls and documented
troubleshooting steps. Assisted with resolving basic technical issues
under supervision.
Participated in team meetings to discuss ongoing technical
challenges
Week 3 Assisted with intermediate-level issues, such as software
configuration and minor bug fixes.
Received feedback from the team lead to improve troubleshooting
efficiency. Documented each case for learning purposes and future
reference
Week 4 Participated in planning sessions for an upcoming data migration
project for a SACCOS client. Assisted in the initial phase of live
data migration for the client.
Week 5 Preparing manual data in an Excel file for manual data migration for
SACCOS by connecting through Any Desk.
Week 6 Client data quality check (QC) before deploying the live system.
Week 7 Basic system setup (e.g., member setup, ledger mapping, SMS &
mobile
Banking setup, cheque print setup, etc.)

4
 Week 8 Engaged in problem-solving sessions with senior support staff for
challenging cases. Collected various system requirements from the
client.
Week 9 Testing new software updates and performing software quality
control
using the development version of the system, and running version-
Pushing mutations.
Week 10 Preparing support and migration reports. Working on the SACCOS
year-end process and various accounting tasks (e.g.: fund
distribution, share dividend posting, bulk j.v, etc.)
Week 11 Checking system error logs and preparing software requirements.
Worked
on resolving migration-related issues such as data mismatches and
Conversion errors.
Week 12 Client follow up.

1.4 Tools Used

Tools were being used during internship. Different tools help to perform as per the
requirement of the clients. Tools which were being used are listed as:
1 MS EXCEL: MS Excel is a spreadsheet software. It is used for data analysis,
calculation, and visualization through various functions and tools.
2 GOOGLE SHEET: Google Sheets is a cloud-based spreadsheet tool. It enables real-
time collaboration, data analysis, and sharing capabilities with various built-in
functions.
3 ANYDESK: Any Desk is a remote desktop software that allows users to access
and control computers from anywhere via the internet
4 ZOHO: Zoho is a suite of online business applications offering tools for CRM,
project management, accounting, and more
5 TAWAK: Live Chat Software to monitor and chat with visitors on your website or from
a free customizable page.
6 CLOUDBEAVER: is an open source database management and administration
technology, designed to simplify interaction with a variety of databases, both
5
 relational and non-relational.
7 GETDESK: Get desk is designed to handle inbound and outbound calls of your
business, empowering you with Data-driven decision making, real-time monitoring of
agents.

6
 CHAPTER II - INTRODUCTION OF INDUSTRY

2.1 Introduction to Industry

The term "industry" refers to a broad and diverse category of economic activities that
involve the production, manufacturing, or provision of goods and services. Industries play
a crucial role in the global economy, shaping the way society’s function, and influencing
various aspects of our daily lives. An industry encompasses a group of businesses or
organizations that are engaged in similar economic activities. These activities can range
from the production of physical goods, such as automobiles or electronics, to the delivery
of intangible services like healthcare, finance, or entertainment.

There are numerous industries, each with its unique characteristics and significance.
Some common categories include:

Primary Industry: This industry involves the extraction and collection of natural
resources, such as agriculture, mining, and forestry.

Secondary Industry: It focuses on manufacturing and processing raw materials into

finished products, including sectors like manufacturing, construction, and utilities.

Tertiary (Service) Industry: It provides services rather than tangible products and
includes fields like healthcare, education, hospitality, and finance.

Quaternary Industry: This industry involves knowledge-based activities like

information technology, research and development, and consulting.

Quinary Industry: It refers to high-level decision-making roles in various sectors, such

as top executives in corporations, government officials, and leaders in academia.

In conclusion, industries are the building blocks of the global economy, encompassing a
wide range of activities and sectors that impact our lives in countless ways. They evolve
with technological advancements, economic trends, and societal changes, making them a
dynamic and essential component of modern civilization.

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2.2 Introduction to IT Industry
Information Technology (IT) has become one of the fastest-growing industries in the
whole world because of which it has caught the world's attention. The IT industry has
built up valuable brand equity for itself in the global market. It is the application and
telecommunication equipment to store, retrieve, transmit and manipulate data, often in the
context of a business or other enterprise.

Information Technology is an industry of tremendous strategic importance. The products

and services this industry provides can help improve productivity and performance as
well as the quality of products and services. Many of the significant social changes
currently underway, such as the aging of the population, can be addressed successfully
with the appropriate use of information technology.

IT companies provide software as well as IT-related services and consultation, database

services, and content production. In modern society, IT can be found everywhere; indeed,
society could not function without it. Information systems are used to operate and control
airplanes, cars, forestry and agricultural machinery, telephones, and household
appliances. Production processes are also IT-controlled.

2.3 Introduction to Software Industry

The software industry is a dynamic and ever-evolving sector of the global economy,
responsible for creating, designing, and distributing computer software and related
services. It has a rich history that has transformed the way businesses operate, individuals
communicate, and society functions. The software industry's origins can be traced back to
the early days of computing, with the development of programming languages like
Fortran and COBOL. During this period, software was often bundled with hardware, and
programmers had a direct relationship with the hardware they programmed. The software
industry is a vital part of the broader information technology (IT) sector. It encompasses a
wide range of activities, including:

8
Software Development: The creation of software applications, systems, and programs
through coding, testing, and debugging.

Software Distribution: The process of making software available to end-users, which

can involve physical media, downloads, or cloud-based delivery.

Software Maintenance: Ongoing support and updates to ensure software remains

functional, secure, and compatible with evolving technology.

Consulting and Services: Providing expertise in software design, implementation, and

management.

Open Source: The development and distribution of software with open-access source
code for collaboration and modification.

Many individuals believe that defect-free products and services are impossible, and
accept certain levels of defects as normal and acceptable. Quality is frequently associated
with cost, meaning that high quality equals high cost. This is confusion between quality
of design and quality of conformance (Maneela Tuteja, 2012). That may be true but it is
responsibility of organization to maintain high level of quality standard to achieve
maximum customer satisfaction.

2.4 Scope of Software Industry in Nepal

Nepal has been steadily developing its software industry, and it's considered an emerging
destination for IT services and software development. Nepalese software companies have
been increasingly providing outsourcing and offshoring services to clients from countries
like the United States, Europe, and Australia. The cost-effective workforce and
proficiency in English are attractive to international clients. Nepal has seen a growth in
tech startups focused on various software-related ventures, including e-commerce
platforms, mobile app development, and fintech solutions. Incubators and accelerators
have also contributed to fostering a culture of innovation in the country. Nepal has a
growing number of IT and computer science graduates, contributing to a skilled talent
pool. Universities and training institutes are working to improve the quality of education
and technical skills in software

9
development. The government of Nepal has recognized the potential of the IT and
software sector and has introduced policies and initiatives to promote its growth. These
initiatives include tax incentives for IT companies and efforts to improve the overall
business environment. Despite the positive trends, there are challenges such as
infrastructure limitations, bureaucratic hurdles, and the need for more investment in
research and development. The industry also faces competition from established
outsourcing hubs like India and the Philippines. The demand for software solutions to
support digital transformation across sectors like finance, healthcare, and e-governance
offers significant opportunities for software companies in Nepal. Many Nepalese software
professionals engage in freelance work and remote jobs for international clients,
contributing to the growth of the gig economy in the country. Nepalese software
companies are increasingly forming partnerships with global tech companies and
participating in international tech events and exhibitions. To compete on a global scale,
Nepalese software companies are focusing on maintaining high-quality standards and
certifications.

In conclusion, the software industry in Nepal has been on an upward trajectory, with
opportunities for growth and development. The country's skilled workforce, cost-
effectiveness, and growing demand for software solutions offer a favorable environment
for software companies and professionals.

10
 CHAPTER III - INTRODUCTION OF THE
ORGANIZATION

3.1 Organization Overview

3.1.1 Introduction of Neosys Technology Pvt.Ltd

NEOSYS is an ERP software company that sells, supports and upgrades ERP software for
Saccos. Myra is one such software developed in collaboration with NEFSCUN and Rara
Labs.A tripartite agreement has been signed between Nefscun, RARA Digital Lab Pvt Ltd
and Neosys Technology Pvt Ltd.

Myraerp is a cloud platform that addresses the technical needs of cooperatives at every
level. It is an independent platform that is fully equipped with compatible applications that
meet every requirement of a cooperative such as core banking system, accounting system,
member and share management, balance Management, Human Resource Management,
Document Management, etc. are included.

3.1.2 Mission

“Building accessible and competitive solutions to help partners take advantage of shared
technologies”.

3.1.2 Vision

“Digitally Empowered Cooperative Ecosystem”.

3.1.3 Goal
 To provide common and acceptable digital products required by the cooperative
 To build a common digital platform between cooperatives
 To increase digital inclusion among cooperatives
 To ensure privacy, security and sustainability of digital products
 To help cooperatives unlock the value of data
 Improving people's livelihoods by increasing inclusiveness
 Reduce unnecessary digital content

11
  To promote green economy
 To promote transparency and good governance in cooperatives
 To embrace the advancements in technology
 To create a financial service oriented business

3.1.4 Markets and customers

Neosys Technology operates with a focus on the domestic market, working extensively with
all Nepalese SACCOS (Savings and Credit Cooperatives). The company's commitment
to understanding local needs has allowed it to build strong partnerships with various
SACCOS.

3.1.5 Products and services

At Myra, you can get all the services your cooperative needs on one platform. Unlock the full
digital potential of your cooperative today. Some services provided by Myra are: Banking
Management System: Matters covered under banking management system are:
 Debt Management
 Savings Management
 Any Branch Banking System Module
 Inter branch transactions and reporting
 Both centralized and decentralized reporting
 E-Taylor (QR Based Withdrawal)

Member and Share management:Matters covered under Member and Share Management are:
 Members and KYM Management
 Notification according to KYM risk category
 List of active/inactive members
 Member Analysis Report
 Management of Share Issuance / Withdrawal
 Share Certificate

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Mobile banking and e-banking management: Alternative channels and cross- connections
fall under this category
 Transfer funds
 Utility payments
 Debt payment
 QR code
 Loan Request / Refund Request
 Deposit/Loan Statement
 Withdraw slip request
 Taxes and Government Payments (PF, CIT, IRD etc.)

Inventory management system: Things that fall under the inventory management system
 Real time balance tracking
 Real time stock price
 Provide low inventory alerts and reorder points
 Procurement Management and Supplier Management
 Proper balance reporting
 Bill of Materials (BoM) Management

Accounting system: Matters covered under accounting system

 Various funds automatically distribute profit (surplus).
 Self-share dividend management
 PEARLS Ratio Analysis Report
 Spread rate calculation, CD size, cost of funds, portfolio, bad rate, OSS rate etc.
 Historical Management Module
 Remit Management
 Insurance Management
 Inter branch transactions and interest calculation
 Daily account closure

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3.1.6 Organizational Structure

Figure 2: Organizational Structure

3.1.7 Contact information

Email:[email protected]
Phone:01591919
Address: Baneshwor, Kathmandu, Nepal

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 CHAPTER IV - ANALYSIS OF ACTIVITIES
DONE/PROBLEMS SOLVED

4.1 Analysis of activities done

During the internship, the intern was assigned tasks related to providing technical support
and assisting in data migration projects. The intern's responsibilities included
troubleshooting and resolving technical issues, ensuring smooth and efficient data transfer
between systems, and verifying data integrity post-migration to meet the standards set
during the initial planning phases.

The activities the internee learnt are:

 Manual Data Preparation for New SACCOS:

First gathering requirements from the SACCOS to understand their data structure and
needs. Raw data is then collected, which may include member details, transaction history,
loans, and account balances. This data is cleaned by correcting errors, filling in missing
information, and standardizing formats. Afterward, the data is categorized and organized
into relevant segments such as member information, savings, and loans. It is then
formatted according to the system requirements of Neosys Technology and tested in a pre-
migration phase to ensure compatibility. Once finalized, the data is reviewed, and any
remaining issues are addressed before handing it over for migration, ensuring that it is
accurate and properly documented.

 Client Data Validation and System Configuration:

Reviewing the client’s data to ensure accuracy, completeness, and consistency, verifying
key information such as member records, transactions, and financial data. The next step
involves cleaning the data by correcting discrepancies and addressing missing or incorrect
entries. After validation, the system is configured according to the client’s specific
requirements, including setting up parameters such as interest rates, account types, and
transaction workflows. A thorough testing phase follows to ensure that the configured
system functions smoothly with the validated data. Finally, the system is fine-tuned based
on feedback to ensure optimal performance before going live.

15
 Handling Live Support Calls and Chats, and Resolving Issues:

First receiving the client’s inquiry through either a phone call or chat. The support team
listens carefully to the client’s issue, gathers relevant information, and asks clarifying
questions to fully understand the problem. Next, the issue is diagnosed by checking
system logs, verifying data, or recreating the error to identify the root cause. Once
identified, a solution is provided to the client, which may involve guiding them through
troubleshooting steps, performing remote fixes, or escalating the issue to a higher-level
technical team if necessary. After resolving the issue, the team ensures that the client is
satisfied, documents the interaction, and provides follow-up support if needed to prevent
future issues.

 Setup of E-Banking, SMS Banking, and Cheque Printing Services:

For E-Banking setup, we first map the ledger and load the e-banking limits into the
system. We also assist in creating new users and guiding them through the process. For
SMS banking, we first load the SMS limits and create different SMS templates for various
transactions, and help activate new user. For cheque set up configuring software that
aligns with the bank’s cheque formats and security requirements, ensuring accurate and
secure printing of cheques.

 Fund Distribution, Share Dividend Posting, Bulk Journal Voucher Processing,

and Additional Accounting Entries:

According to their audit report, we distribute their funds accordingly during the year-end
process. For share dividends, they provide posting details such as the dividend rate and tax
rate, and using Excel, we prepare the data. Through bulk processing, we distribute the
shares. We also instruct them to post various journal voucher (JV) entries, such as external
loans, IME transactions, and other year-end adjustment vouchers.

 New updates testing and requirement collection.

Whenever new updates are introduced, we first test all the updates in our development
version of the system before pushing the updated version to the live software. We also
collect various requirements from our clients and discuss these requirements with the
development team and senior staff every Friday

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4.2 Snap Shot of Activities Done
 System set up

Figure 3: member set up

 Manual data preparation

Figure 4: Manual data preparation

17
 SMS set up

Figure 5: SMS template create

 Withdraw slip print set up:

Figure 6: Withdraw slip print set up

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 CHAPTER V – CONCLUSION AND LESSION
LEARNT
5.1 Conclusion

The internship at Neosys Technology, focusing on Technical Support and Data Migration,
was an exceptional learning experience. It provided a hands-on opportunity to apply and
expand technical skills in real-world scenarios, particularly in supporting and optimizing
SACCOS systems. The experience deepened my understanding of complex data migration
processes, enhanced problem-solving abilities in a technical support environment, and
strengthened my ability to work under pressure to meet client needs. The practical
knowledge gained during this internship has laid a strong foundation for my future career
in IT and technical support.
5.2 Lessons Learned

The internship at Neyosys Technology provided invaluable insights and practical

experience in the fields of Technical Support and Data Migration. The key lessons learned
include:
 Deepening Technical Support Expertise: Gained hands-on experience in
diagnosing and resolving technical issues, enhancing problem-solving skills and
the ability to provide timely and effective support to clients
 Mastering Data Migration Processes: Developed a strong understanding of data
migration techniques, including the preparation, transfer, and validation of data.
 Importance of Data Accuracy and Integrity: Learned the critical importance of
maintaining data accuracy and integrity during migrations, which is essential for the
smooth operation of client systems post-migration..
 Improving Client Communication: Enhanced communication skills by interacting
with clients to gather requirements, explain technical issues, and provide clear,
actionable solutions.
 Collaboration Across Teams: Gained appreciation for the importance of collaboration
between technical support, development, and client teams to ensure that data
migration and support processes are aligned and successful.
 Adapting to Evolving Technologies: Recognized the need to stay updated with
evolving technologies and tools in technical support and data migration to
continuously improve processes and outcomes.

19
 REFERENCES

Anderson, R. (2022). IT Support Fundamentals: A Practical Guide. Tech Press.

Atlassian (2024) Software support types and methodologies, Available online:https://ww
w.atlassian.com/continuous-delivery/software-support/ types-of-software-
support, Accessed: Jan 15, 2024.
Available online: https://www.gurock.com/testrail/, Accessed: Jan 8, 2024 chat.openai.com.
(n.d.). Retrieved from https://chat.openai.com/c/dd845039-04a3-47c7-
93b1-3cfefac35e3a
Smith, T. (2024). IT Support Best Practices. Lecture notes, [University of Kathmandu].
TestRail by Gurock (2024) TestRail - Support Management for Teams,

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 APPENDIX
Erp dashboard:

Get desk &micro sip:

Twak dashboard:

Myra api playground:

Dedicated support sheet: