Telco Customers Churn Predication - Analysis
Telco Customers Churn Predication - Analysis
Prediction
Group Members:
Lavanya Miranam
Vibha Chaudhary
Vaishnavi Gaikwad
Ram Khandare
3.Columns Description:-
Column Type:-
Code:-
Numerical Type: tenure,Monthlycharges,TotalCharges.
Categorical: gender,SeniorCitizen,partner,Dependents,'PhoneService',
'MultipleLines', 'InternetService', 'OnlineSecurity', 'OnlineBackup',
'DeviceProtection', 'TechSupport','StreamingTV',
'StreamingMovies',contract,PaperlessBilling,PaymentMethod,Churn
Mixed: customerID
Analysis
Issues With Dataset Columns Type :-
Total Charges must be in form of numerical
Seniorcitizen column having 0 and 1 it must be yes or
no a categorical type data
Type Conversion:-
Code:-
1. Converting to_numeric
Here There is no
missing values in our
dataset
Cleaning Done
Data Visualization
here the most important column is Churn lets
Visualization Churn Rate
Customers who are not taken any online security are in churn
Here also we can see Customers who are not taken
DeviceProtection They are in Churn
Here a Chustomers who are not having techsupport are in
churn
Customers with Fiber optic internet churn more than those with DSL or no
internet service. This may be due to service quality or pricing issues.
Additional services like online security, tech support, and device
protection reduce churn, indicating that customers who invest in these
services are more likely to stay.
Demographic Influence:
Senior citizens have a higher churn rate than younger customers, possibly
due to price sensitivity or service adaptation challenges.
Customers without dependents or partners are more likely to churn,
suggesting family or household stability plays a role in retention.
Billing & Payment Trends:
Electronic check payments correlate with higher churn, while credit card
and bank transfer payments see lower churn.
Customers with higher monthly charges tend to leave more often,
highlighting potential pricing concerns.
Correlation Analysis (Heatmap Insights):