Part A (Employability Skills)

Unit 1 (Communication Skills)

Chapter 1: Methods of Communication

A. Fill in the blanks.

1. Facial Expression

2. Feedback

3. Visual aids

4. Written

5. Non-Verbal

B. Answer the following questions.

1. Following are the advantages of oral communication:

● It is interpersonal and helps in building relationships.

● It encourages involvement in teamwork and decision-making process.

Limitations of oral communication are listed below:

● In this form of communication, emotions are visible and hence can lead to miscommunication.
● It has no legal validity.

2. Body language may support or contradict a message. For example, when you congratulate someone
on their success with a smile, it shows you are genuinely happy for the other person. Whereas the
absence of a smile does not express your emotions.

3. Visual communication involves usage of Visual aids like graphs, diagrams, models, etc., which make
oral communication more meaningful. The use of visual aids grabs the attention of the students and
keep them engaged. They also make complex data easy to comprehend and retain information longer.

4. Prateek should use e-mail as a channel to share the marking criteria for the final project with his
teammates. E-mail facilitates written communication which is the most suitable mode of communication
for formal and lengthy messages. It keeps the record of the communication, and the receivers can also
use it for reference.

5. Following are the disadvantages of Non-verbal communication:

● It is difficult to analyse a non-verbal message, thus leaving a greater possibility of distortion of

● information.
● In non-verbal communication, long conversation and necessary explanations are not possible.

Chapter 2: Communication Cycle

A. Fill in the blanks.

1. Feedback

2. Environmental

3. Communicational Channel

4. Receiver

5. Listening

B. Answer the following questions.

1. Communication is the process of transferring or sharing of information between two or more

people. It is a two-way process of reaching mutual understanding.

2. Effective communication has the following features:

● Mutually accepted code, i.e., a common language.

● A message should be clear.
● Listening to others
● response from the receiver

3. The barriers to effective communication are- Environmental Barriers, Situation Barriers, and individual
Barriers.

● Situational Barriers are the factors like Distance, Noise, and Distractions cause unnecessary
disruption in the communication process. For example, loud music and noise from generators or
other machinery.
● Individual Barriers include Attitudinal, Linguistic Ability, Inattention, and Emotional State of the
sender as well as receiver.

4. Siddhant should be aware of the Environmental barriers like instruments, lighting, room condition, etc.

Situational Barriers are the factors like Distance, Noise, and Distractions cause unnecessary disruption in
the communication process. For example, loud music and noise from generators or other machinery.

Individual Barriers include Attitudinal, Linguistic Ability, Inattention, and Emotional State of the sender as
well as receiver.

Chapter 3: Perspectives in Communication

A. Fill in the blanks.

1. Prejudice

2. Attitude

3. Past Experiences

4. Assertive

5. Categorise

B. Answer the following questions.

1. Perspective has influenced my behaviour towards others in the past. For example, a new boy joined
our class, and I quickly formed a judgement that he was not very bright or active since he was very quiet.
Later, I realised that he was very intelligent, and he was only quiet because he was nervous on his first
day of school. In another instance, I was feeling scared to talk to a teacher who was popular for being
very strict. But, after talking to her I realised she was kind. I had formed an opinion based on other
student’s past experiences.

2. I once attempted to answer a question in the class and my classmates started giggling. The next time
the teacher asked a question I hesitated and did not raise my hand. Later I found out that they were
laughing at something else, and I felt conscious for no reason and missed out on the opportunity to
respond to the teacher’s question.

3. The environment can influence peoples' mood and motivation to act, and therefore can facilitate or
discourage interactions among people. For example, the environments that are familiar provide us with
safety and security, but also the right amount of stimulus to act.

4. Visual Perspective

Chapter 4: Basic Writing Skills

A. Select the correct option.

1. a. More formal and less flexible

2. c. 7C’s of Communication

3. b. Sentence

4. c. Empirical

5. a. Predicate

B. Fill in the blanks.

1. Subject
2. Imperative

3. Predicate

4. Adjective

5. Concluding

6. Interjection

D. Answer the following questions.

1. Following are the examples of four kinds of sentences:

● Assertive sentence- I study in class IX.

● Imperative sentence- Have a great day!
● Exclamatory sentence- It is such a beautiful painting!
● Interrogative sentence- How are you doing?

2. A preposition describes a relationship between other words in a sentence. For example, ‘The book is
on the table’. The word ‘on’ describes the relationship between the book and the table.

3. Interjection refers to a word or phrase that expresses a strong emotion. They are usually followed by
an exclamation sign'!', for example, Ouch! In the absence of non-verbal cues in the written form of
communication, an interjection helps to show the emotion or feeling of the author.

4. Indefinite Articles ('A' and 'An') are used before Singular Countable Nouns (SCN) to indicate that the
noun they precede does not refer to any person or thing. Usually, these articles are used to introduce
new concepts. For example, ‘a book’ refers to any book and not a specific book.

5. Following are the rules for writing a paragraph:

● Give the paragraph unity.

● Keep the paragraph short.
● Make use of topic sentences.
● Leave out unnecessary details.
● Give the paragraph movement.
● End the paragraph with a concluding sentence.

E. Competency based questions.

1. A paragraph is usually judged on the following criteria:

● Introduction (Including Title)

● Support/Explanation. This is further divided into-
● Content

● Expression (Fluency, Grammar, and Spelling)

● Sequencing
● Conclusion
2. The correct sentence is, 'I bought an HD television set'. While writing the indefinite articles, the initial
sound is important and not the spelling. The word HD begins with a consonant letter but have vowel
sound (ech). Therefore, it should have the article ‘an’ before it.

(Brain Developer)

Subjective Type Questions

Section B (Unsolved)

(Pages 36 to 38)

A. Short answer type questions.

1. An effective communication is a communication between two or more people where the intended

message is successfully delivered, received, and understood.

2. A barrier to effective communication is any factor, individual, situational, or environmental, that

prevents the receiver from receiving and understanding the message accurately.

3. Non-verbal Communication means communicating without the use of words, oral or written. The

different elements of non-verbal communication include Facial Expression, Gestures, Voice, Body

Language, Eye Gaze, Physical Contact, and Dress and Appearance.

4. Verbal Communication involves the use of words in delivering the intended message. The two

primary forms of verbal communication are- Oral communication and Written communication.

5. The various factors affecting perspective in communication are – Visual perspective, Past

experiences, Attitude, Prejudice, Environment, Feelings, and Beliefs.

B. Long answer type questions.

1. Following are the impacts of effective communication on our lives-

1. It encourages active participation in group discussions and cohesive teamwork.

2. It helps in building relationships with others.
3. It enables a leader to cultivate a sense of common goal among the team members and drive
4. them to work in a spirited manner.
5. Ability to communicate effectively builds your confidence and equips you to respond and
6. articulate aptly in any situation.
7. Effective communication helps in handling various conflicts or misunderstanding in an
8. organisation.
 9. Effective communication saves time and reduces stress and anxiety levels.
10. It fosters success in professional and personal life.

2. Translation of an idea into a message by the source is called encoding. It is a significant element of

the communication cycle as encoding helps in the accurate interpretation of the message, thus

ensuring effective communication cycle. Encoding requires that the symbols or signs used must be

clear to both the sender and the receiver. While encoding a message, one needs to consider what

content to include, how the receiver will interpret it, and how it may affect one’s relationship. Thus,

encoding is guided by the nature and the purpose of the communication as well as the relationship

between the sender and the receiver.

3. Written communication involves sending messages in the form of written words to convey

information. Written communication is the most formal form of communication.

4. Non-verbal communication, like gestures, posture, etc., can be effectively used to enhance our

verbal communication. Non-verbal signs can convey thoughts and feelings in the absence of verbal

communication. Moreover, how we say something, is often more important than what we say as it

provides subtle but powerful clues into our true feelings. Unconscious gestures also convey one's

state of mind, for example, glancing at the watch is interpreted as a sign of disinterest or a desire to
leave the conversation.

5. ‘Our beliefs form a vicious cycle’ refers to phenomenon that beliefs shape our behaviour and our

communication style. Our communication style elicits responses from others and determines the

result of an interaction, and the reactions from others further reinforce our beliefs. For example, if

we believe that everybody should be treated with respect, then we will be respectful towards others

while communicating with them. That will elicit a respectful behaviour from others too. This

interaction will reinforce our belief that everyone should be treated with respect.

C. Competency based questions.

1. Aryan should consider the following elements of non-verbal communication while giving his speech:

facial expression, gestures, voice, body language, eye gaze, physical contact, dress and appearance

2. Past experiences
3. Sushant should use face-to-face (oral form) meeting for sharing his idea as the oral form of

communication. It helps in building interpersonal relationships. Also, it encourages involvement in

teamwork and decision-making process. However, he should use email (written form) to convey

working protocol as written communication. It allows the sender to thoughtfully draft clear and

comprehensive message. Also, it provides a permanent record, and the message cannot easily be

forgotten.

4. Mr Sharma seems to be operating with ‘I’m Ok, You’re not OK’ life-position. In this position,

individuals perceive themselves as being okay while viewing others as not okay, leading to feelings

of superiority, judgment, and criticism towards others.

5. Visual Perspective