Wonderware®

InTouch® Access
Anywhere User Guide

8/26/14
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 3

Contents

Chapter 1 Using InTouch Access Anywhere..................... 5

About InTouch Access Anywhere .................................................... 5
Supported Browsers ......................................................................... 6
Browsers Tested with WindowViewer ......................................... 6
Important Notes ........................................................................ 6
Configuring Firefox and Opera Web Browsers ............................ 7
Enabling WebSocket for Firefox (earlier than version 6) ....... 7
Enabling WebSocket for Opera ................................................ 7

Chapter 2 Logging On to InTouch Access Anywhere ......... 9

Logging on to InTouch Access Anywhere ....................................... 9
Advanced Connection Settings ................................................... 12
Securely Connecting to InTouch Access Anywhere ............... 13
Checking Connectivity ................................................................... 14
Connecting to an InTouch Access Anywhere Session .................. 15
Ending an InTouch Access Anywhere Session ............................. 16
Session Auto-logoff ...................................................................... 16

Chapter 3 Using InTouch Access Anywhere on

Portable Devices ....................................... 17
Tablets and Smartphones ........................................................... 17

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4 Contents

Running InTouch Access Anywhere on Different

Web Browsers ......................................................................... 19
Android .................................................................................... 19
Google Chromebook ................................................................. 20
iOS ............................................................................................ 21
Windows RT ............................................................................. 22
Windows 7/Windows 2008R2 .................................................. 24
Operating System, Browser, and Platform
Combinations ........................................................................ 24
All Operating Systems and All Browsers .............................. 27

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 5

Chapter 1

Using InTouch Access

Anywhere

InTouch Access Anywhere™ is a feature rich and flexible application.

This guide describes how to use InTouch Access Anywhere to connect
to your InTouch® applications via an HTML5-compatible web browser.

About InTouch Access Anywhere

InTouch Access Anywhere allows you to remotely access plant
operations with any device including tablets, smartphones, and laptop
PCs. You are able to view and control operations through a secure web
browser, with no installation necessary for the end-user. You can
interact with the InTouch application from anywhere in real-time.

InTouch Access Anywhere provides the following features:

• Allows for end-user access and interaction with Wonderware

InTouch applications from any device that has an HTML5
compatible web browser, with consistency across platforms and
browsers
• Eliminates the need to install, configure, update or patch any
software on the end-point device
• Works on platforms that only support web applications, and do not
allow application installation, such as the Google Chrome
operating system
• Integrates seamlessly with other web-based applications and
portals

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6  Chapter 1 Using InTouch Access Anywhere

InTouch Access Anywhere Secure Gateway provides the following

alternative functions with InTouch Access Anywhere Server:

• Eliminates the need to purchase, install, configure and manage

VPN required for InTouch Access Anywhere Server
• Accesses internal resources using a single Secure Gateway that is
installed in a perimeter network, while all other resources reside
securely behind the internal firewall
• Installs a single Secure Socket Layer (SSL) digital certificate on
the Secure Gateway node instead of installing on every host that
needs to be accessed

Supported Browsers
With InTouch Access Anywhere, users can access remote Wonderware
InTouch applications from HTML5 compatible web browsers on any
device including smartphones, tablets, and laptop PCs. To start a
session, navigate to the start.html file that is installed in the InTouch
Access Anywhere Server. To do this, simply point a browser to the
InTouch Access Anywhere Server URL:
http://machineaddress:8080

Browsers Tested with WindowViewer

• Internet Explorer 10 and 11
• Firefox 22
• Safari 7
• Chrome 28
• Opera 15

Tip: Browser extensions and tool bars may inject JavaScript code into
web pages, which can adversely impact the behavior of certain web
pages. If InTouch Access Anywhere is not working properly, try
disabling or uninstalling any active browser extensions or tool bars.
Restart the web browser after uninstalling or disabling an extension to
ensure that it is no longer active.

Important Notes
Certain versions of Firefox and Opera require WebSocket support to be
explicitly enabled in the browser configuration. For Instructions on
how to enable WebSockets in these browsers, please refer to
"Configuring Firefox and Opera Web Browsers" on page 7.

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 Supported Browsers7

Certain version of the above listed browsers, such as Firefox 4-21,

Safari 5 and 6, Chrome 11-27, and Opera 11-14 are in theory
functionally compatible with InTouch Access Anywhere. You may be
able to use them, but specific behaviors are unknown because these
browser versions have not been tested with Wonderware InTouch
Access via InTouch Access Anywhere. We strongly recommend that
you upgrade to one of the versions listed.

Note: Later browser versions also may work with InTouch Access
Anywhere, but have not been tested.

Although Wondeware InTouch Access Anywhere supports the listed

browsers, you should review the Running InTouch Access Anywhere
on Different Web Browsers section of this guide on page 19 for
behaviors and alternatives specific to each browser.
Multiple InTouch Access Anywhere sessions may be opened in
different tabs within the web browser, or in different browser
windows. When a session is not in use (its tab or window is not
displayed), it will reduce its CPU and memory utilization on the
server.
For further information about configuring and using Internet Explorer
version 7, 8 and 9, contact Wonderware Technical Support.

Configuring Firefox and Opera Web Browsers

Older versions of Firefox and Opera browsers disable WebSockets by
default. It is recommended to upgrade such browsers to newer
versions, which have WebSockets enabled upon installation.
WebSockets must be enabled on older browsers to use InTouch Access
Anywhere. Alternatively, such browsers can connect through the
Secure Gateway without configuration changes.

Enabling WebSocket for Firefox (earlier than

version 6)
1 In the Location bar, type about:config.
2 If a warning is displayed, click the button to proceed.
3 In the Filer box, type: websocket.
4 Double-click on the displayed items to change their values to true.
5 Close the browser (all windows / tabs) and launch it again.

Enabling WebSocket for Opera

1 In the Location bar, type opera:config.
2 In the Quick find box, type: websocket.
3 Enable the checkbox.

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8  Chapter 1 Using InTouch Access Anywhere

4 Click Save.
5 Close the browser (all windows / tabs) and launch it again.

Note: Opera browser does not support changing a cursor type, so a

generic browser cursor will be used.

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 Logging on to InTouch Access Anywhere9

Chapter 2

Logging On to InTouch
Access Anywhere

This chapter describes how to log on to InTouch Access Anywhere on

any device with HTML5-compatible web browser. It includes the
requirements needed to run the Wonderware InTouch Access
Anywhere Server, a step-by-step procedure to log on, advanced
connection settings, and how to securely connect to InTouch Access
Anywhere.

Logging on to InTouch Access Anywhere

Use the following procedure to log on to the InTouch Access Anywhere
Connection Web Page.

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10  Chapter 2 Logging On to InTouch Access Anywhere

Note: If you have any trouble remotely connecting to the InTouch

Access Anywhere environment, see "Checking Connectivity" on page 14
for help.

1 When you navigate to http://<ITAA Server Node Name>:8080/, a

logon form appears.

2 You must enter connection parameters and tap or click Connect to

initiate the connection.

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 Logging on to InTouch Access Anywhere11

Note: When using the Secure Gateway the User Name and
Password fields are mandatory, otherwise they are optional.

Connection Details Description

InTouch Access This is a read-only field that displays the
Anywhere Server name of the InTouch Access Anywhere
Server.
User Name The user's credentials to log on to the
RDP host. It can optionally contain
domain specification, for example,
domain\user. If it is not specified, the
user will be prompted for credentials by
the RDP host.
Password Corresponding password for the user
name. For security reasons, this value
should not be saved for future
connections. When not specified, the user
will be prompted for credentials by the
RDP host.
Remember Password When this setting is checked, the
password that is entered will be saved for
the next session.
This option can be hidden from the web
page.
Domain The user's domain if it is not specified in
the user name.
Secure Socket Layer When checked, the client utilizes SSL
(SSL) encryption for encrypted WebSocket communication to
desktop session
the InTouch Access Anywhere Server.
RDP compression and When checked, this setting enables lossy
acceleration image compression for the session. The
acceleration, or degree of quality loss, can
be specified using the drop down list.
Acceleration Quality Controls the degree of acceleration that is
enabled in the session. Faster
acceleration will result in lower quality
images.
Application name This pull down list presents a list of
Wonderware InTouch applications
available at the host node. When the
connection occurs, the session is opened
using the native resolution of the selected
InTouch application.

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12  Chapter 2 Logging On to InTouch Access Anywhere

Connection Details Description

About button Displays the version number of the
InTouch Access Anywhere client.
Advanced button Used to access advanced configuration,
which is required when using the Secure
Gateway. For more information, please
see "Advanced Connection Settings" on
page 12.
Connect button Starts the connection based on the
entered parameters. When the user clicks
the Connect button, all configured
settings are saved for future sessions.
Reset Clears all values that are saved and
entered into the form and resets them to
the defaults.

Advanced Connection Settings

Click the Advanced button to set additional settings for the
connection. The advanced connection settings are required for using
the Secure Gateway.

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 Logging on to InTouch Access Anywhere13

Follow the steps in this table to set up the advanced connection

settings in order to connect using the Secure Gateway.
Use Secure Gateway Select this to use the Secure Gateway to
connect to the RDP host.
Gateway Address Enter the address and port for the Secure
Gateway(s) in this field. To specify a
custom port, add a ':' and the port number
to the address (for example,
gateway.com:4343). If no port value is
specified, 443 is used by default.
Multiple Secure Gateways can be
specified for failover. Separate each
address with a comma (,) or semicolon (;).
An asterisk (*) will shuffle the items after
it. For example, if the following is
specified: aaa;*;bbb:4433;ccc:4343
This example shows SG aaa on port 443 is
used to initially connect. If aaa is
unavailable, then bbb:4433 is used
followed by ccc:4343 OR ccc:4343 followed
by bbb:4433.
Remote Audio Select the option for where the session's
Playback sound will play at: local computer, remote
computer, or do not play.
Keyboard Locale Select the keyboard region to be used in
the InTouch Access Anywhere session.

Securely Connecting to InTouch Access Anywhere

InTouch Access Anywhere is compatible with most SSL and VPNs.
SSL and VPNs that do not support WebSocket will require the Secure
Gateway (SG) as well. Juniper IVE version 7.4 supports WebSockets,
so the SG is not required.
InTouch Access Anywhere has been tested with Juniper's SA SSL
VPNs. For more information about Juniper’s VPNs, see "SSL VPN
Configuration" in the InTouch® Access Anywhere Server Administrator
Manual. Configuration with other third-party SSL VPN appliances
will be similar to the procedures described here (differences are mostly
in terminology).

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14  Chapter 2 Logging On to InTouch Access Anywhere

Checking Connectivity
If you have trouble connecting remotely to the InTouch Access
Anywhere environment that has been installed, connect to the
InTouch Access Anywhere demo site on the Internet.
If the demo site appears and you can successfully launch an InTouch
application, the browser is compatible with InTouch Access Anywhere.
If the demo site works, verify that the following are true:
• You can locally connect at the InTouch Access Anywhere node
itself by using a browser listed in "Browsers Tested with
WindowViewer" on page 6.
• The InTouch Access Anywhere service is running.
• Windows Firewall configuration.
• InTouch Access Anywhere port between your browser and the
InTouch Access Anywhere environment is available. The default
port is 8080.
• A trusted certificate may be required for the InTouch Access
Anywhere Secure Gateway or the InTouch Access Anywhere
Server.
• Verify network connectivity.
• Can the client device reach the InTouch Access Anywhere Server
or the InTouch Access Anywhere Secure Gateway node? The Ping
and Traceroute commands come in handy in a Windows based
system. Third party tools exist for certain mobile devices to provide
equivalent functionality.
• If you cannot reach a node by name, try using its IP address.

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 Connecting to an InTouch Access Anywhere Session15

Connecting to an InTouch Access Anywhere

Session
After a successful logon, an RDP session is launched and InTouch
WindowViewer is started at the remote machine, connecting the user
to the specified Wonderware InTouch application. The content is
displayed within the browser window.

While it is connected, InTouch Access Anywhere intercepts the mouse,

button, and keyboard events, and transmits them to the RDP host. As
a result, various keyboard keys and mouse buttons that are usually
handled by the browser will behave differently. For example, clicking
the F5 button normally causes the browser to reload the current page,
but when using InTouch Access Anywhere F5 will not reload the page.
Instead, the current page will be transmitted to and handled by the
remote InTouch WindowViewer application.

Note: In most browsers, clicking the Back, Forward, or Reload

browser buttons will cause InTouch Access Anywhere Server to display
a message asking if you wish to leave the current page. If you decide to
proceed, the remote session will be disconnected. (Some browsers may
not ask for confirmation).

When accessed via InTouch Access Anywhere, the InTouch Window

Viewer application cannot be minimized. If the remote InTouch
application is shut down at the server end, your session will
automatically be terminated in approximately three seconds. Closing
the browser in your remote session will leave the session running at
the server.

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16  Chapter 2 Logging On to InTouch Access Anywhere

Ending an InTouch Access Anywhere Session

After you log out or disconnect, a "Session ended" message appears.
The browser returns to the connection dialog after you click OK.

No trace of the session will remain on the device once the session is
ended. For additional security, close the browser tab or window that
previously ran the InTouch Access Anywhere Server session.

Session Auto-logoff
Application sessions are logged off when the application is closed. In
some cases, the session is not closed immediately or is frozen. InTouch
Access Anywhere Server includes an auto-logoff feature where if
nothing is displayed on the screen for a specified duration of time, the
session will be automatically logged off.

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 17

Chapter 3

Using InTouch Access

Anywhere on Portable
Devices

This chapter describes the different behaviors and functionality of

InTouch Access Anywhere on different mobile devices, web browsers,
and platforms.

Tablets and Smartphones

InTouch Access Anywhere will operate on tablets or smartphone
devices with an HTML5 compliant browser (for example, Safari
browser on iPad). For the list of supported browsers see "Browsers
Tested with WindowViewer" on page 6.
Mobile devices allow you to remotely access and interact with InTouch
Access Anywhere software, but touch gestures are used to do the work
that a mouse would do in a desktop or laptop. Built-in software
keyboards are used instead of physical keyboards. Because there is no
mouse, certain mouse events do not have an equivalent on a touch
device. Software keyboards in mobile devices do not have F1-F12,
CTRL, or ALT keys.
It is important to be aware of these differences when using InTouch
Access Anywhere to view your applications remotely. It is also
important to become familiar with the way you work with touch
interfaces in the devices you use. Keep this in mind for the design of
InTouch applications for use with InTouch Access Anywhere. For
example, Input animations should not need to invoke InTouch or
Windows keyboard as mobile devices have their own.

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18  Chapter 3 Using InTouch Access Anywhere on Portable Devices

For existing InTouch applications that make use of mouse events,

keys, and/or key combinations without a supported equivalent in a
touch environment, you may want to modify your application to use
alternate events that will work in a touch environment.
The following list provides tips on using InTouch Access Anywhere
from a tablet or smartphone device where a physical keyboard and
mouse are not available. Functionality will vary across different
devices and certain commands may not be available.
• Single Tap performs a left click.
• Single long Tap performs a right-click.
• Tap + Hold + Drag performs a select then drag/scroll function.
• Double Tap, or tapping once with two fingers, performs a
double-click.
• Tap with three fingers sends Back command to a remote browser.
• Swipe down with three fingers is Page Up.
• Swipe up with three fingers is Page Down.
• Drag left or right with three fingers performs a left arrow and right
arrow respectively.
• Swipe and pinch gestures will apply to the InTouch Access
Anywhere session (for example, pinch in to perform a zoom in).
• Tap the keyboard icon in upper right-hand corner of window
(shown below) to open/close the virtual keyboard.

Note: (iOS only) When saving an InTouch Access Anywhere icon to

the iOS desktop, the shortcut will open the InTouch Access Anywhere
session in full-screen mode. The browser's toolbar will be hidden to
make more remote desktop area available.

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 19

Running InTouch Access Anywhere on Different

Web Browsers
This section has tables that describe browser-specific behaviors in
Wonderware InTouch Access Anywhere. The issues are grouped by
operating systems, and workarounds are provided where appropriate.
You can also refer to the InTouch Access Anywhere user
documentation for more information.
It is important to be aware of the behavior differences among device,
operating system, and browser combinations when using InTouch
Access Anywhere to remotely view and interact with your applications.
For the best user experience, we recommend that you become familiar
with the touch interfaces in the devices you will use, and factor these
differences into the design of your InTouch applications for use with
InTouch Access Anywhere.

Android
This table shows the behavior types of the different browsers on the
Android operating system. For more common behaviors on the Android
operating system see "Operating System, Browser, and Platform
Combinations" on page 24 and"All Operating Systems and All
Browsers" on page 27.

Behavior Type Browser(s) Description

Drag and drop All You may experience difficulty dragging and dropping
pop-up windows on the Android operating system. As a
workaround, using a stylus to perform the drag and
drop operations may improve the functionality. 218985.
Scroll bars Opera and Scroll bars in the InTouch application, including those
Chrome in controls such as the AlarmDBViewer, AlarmViewer,
and ListView, cannot be scrolled by tapping or pressing
and dragging the scroll button. Tapping on the gray
area of the scroll bar itself will provide scroll
functionality. 218991.
Tooltip Opera, Firefox, Tooltip animations configured on ArchestrA symbols
animations and Chrome may not work. As a workaround, you can determine the
proper gesture to implement mouse-over action for your
device and operating system. 220414.
Opening an Firefox Selecting an InTouch application from the InTouch
InTouch Access Anywhere Application Name list box can
application immediately open the application on selection without
clicking OK. 221170.

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20  Chapter 3 Using InTouch Access Anywhere on Portable Devices

Behavior Type Browser(s) Description

Keystrokes over Firefox When using a bluetooth keyboard, a single keystroke

Bluetooth may produce two characters. The recommended
workaround is to use the device's built-in keyboard.
221647.
Text display Chrome When an Android tablet runs low on memory, the text
elements can appear blurred. As a workaround, you
should close all the running applications and restart
the device. 229999
Text input Opera, Firefox, Typing double-byte language characters using the
and Chrome native Android software keypad are always rendered as
the question mark character (?) in an InTouch data
entry field. As a workaround, configure WindowViewer
on the InTouch Access Anywhere server to use the
Windows Keyboard option. Double-byte language
characters can be entered correctly from the Android
keypad OR by using a paired Bluetooth hardware
keyboard.

Google Chromebook
InTouch Access Anywhere operates on Google Chromebook and
Chromebox just like it does with a Google Chrome browser. The
following are tips to keep in mind when using InTouch Access
Anywhere with a Chromebook or Chromebox.

Function How to Perform

Mouse Left-click Click the Chromebook trackpad with one

finger.
Mouse Right-click Click the Chromebook trackpad with two
fingers.
Scrolling a document or Drag two fingers on the Chromebook
website trackpad up or down to scroll.
Configure Chromebook In the address field, enter:
chrome://settings.

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 21

Chromebook Keyboard
The Chromebook keyboard lacks several keys that are used by
Windows. ChromeOS provides standard mappings that use existing
keys with the ALT button to represent certain missing keys. InTouch
Access Anywhere supports these key combinations:

Command Key Combination

Delete (DEL) ALT+Backspace

Page Up ALT+Up
Page Down ALT+Down
Home CTRL+ALT+Up
End CTRL+ALT+Down

In addition, InTouch Access Anywhere provides special non-standard

mappings for additional key combinations on ChromeOS.

Command Key Combination

F1 CTRL+1
F2, ..., F12 CTRL+2, ..., 12
ALT+TAB ALT+"
ALT+SHIFT+TAB ALT+SHIFT+’
CTRL+Home CTRL+ALT+Left
CTRL+End CTRL+ALT+Right

iOS
This table shows the behavior types of the different browsers on the
iOS operating system. For more common behaviors on the iOS
operating system see "Operating System, Browser, and Platform
Combinations" on page 24 and "All Operating Systems and All
Browsers" on page 27.

Behavior Type Browser(s) Description

Accessing Safari You may experience difficulty accessing InTouch

InTouch Access Access Anywhere. This can occur if the Private
Anywhere Browsing option is left in Enabled state. Private
browsing is enabled if Safari bars appear black or dark
instead of blue or gray. As a workaround, navigate to
Settings, then Safari, and disable private browsing.
230621.

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22  Chapter 3 Using InTouch Access Anywhere on Portable Devices

Behavior Type Browser(s) Description

Refresh current Safari and When you click to refresh or navigate away from the
page Chrome current page while connected to the InTouch Access
Anywhere server, you will not be prompted to confirm
your action, which may result in unwanted page
navigation. There is no workaround. 218571.
Accessing Opera Mini on This is not a supported browser, so you cannot reach
InTouch Access an iOS device the Wonderware InTouch Access Anywhere web server.
Anywhere You can use a supported browser on an iOS device.
218574.
Invoking Safari on iPad A user input animation may not bring up the InTouch
InTouch keyboard and the alphabetic resizeable keyboard is not
keyboard functional. The recommended workaround is to use the
device's built-in keyboard. 218988. 219342.
Moving between Safari and The Next and Previous buttons are not enabled to move
text boxes Chrome on iPad between text boxes on dialogs with multiple text boxes.
As a workaround, use a touch gesture to transfer focus.
221762.
Text input Safari on iPad Double-byte language characters do not appear in an
InTouch data entry field when typed using the native
iPad software keypad.

Windows RT
This table shows the behavior types of different browsers on the
Windows RT operating system. For more common behaviors on the
Windows RT operating system see "Operating System, Browser, and
Platform Combinations" on page 24 and "All Operating Systems and
All Browsers" on page 27.

Behavior Type Browser(s) Description

Display resizing Internet Pinch and zoom resizing functionality is not supported
Explorer 10 in a on the WinRT operating system. As a workaround you
touch can press Ctrl + Plus key (+) to zoom in, and Ctrl +
environment Minus key (-) to zoom out if a keyboard is available. If
not, you can resize your InTouch application windows
to function with the WinRT aspect ratio. 218941.
Touch gestures Internet You cannot use a touch gesture to open a right-click
Explorer 10 in a (context) menu on the AlarmViewer and AlarmDBView
touch controls. As a workaround, you can access context
environment menu functionality through scripts. 218942.

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 23

Behavior Type Browser(s) Description

Mouse pointer Internet The mouse pointer may disappear after using the
Explorer 10 in a Surface keyboard to enter data. As a workaround, use
touch touch gestures in place of mouse inputs. 218943.
environment
Pop-up dialog Internet A pop-up dialog can appear blurred after dragging it to
display Explorer 10 in a a new screen location. As a workaround, refresh the
touch session. 218947.
environment
External data Internet External data subscriptions intermittently do not
subscriptions Explorer 10 refresh on starting WindowViewer without user
interaction or input. A single touch on the display will
start the data subscription refreshes, except on
read-only kiosks and other read-only devices. As a
workaround, use a timer or clock control to allow for
user interaction that will not interfere with the
InTouch application itself. 220378.
Delta Internet Window Viewer can stop responding after a delta
deployment Explorer 10 deploy, especially with applications comprised of a
large number of windows. As a workaround, close and
restart the browser session. 220382.
Shortcut keys Internet Shortcut keys SHIFT+ and alphabetic characters
Explorer 10 configured on scripts do not execute the script
functions. As a workaround, you can use different
combinations for keyboard shortcuts, such as
SHIFT+CTRL+(alphabetic character). 220390.
Unlocking a Internet The browser session may occasionally stop responding
tablet device Explorer 10 when unlocking the tablet on which Wonderware
InTouch Access Anywhere is running. As a
workaround, you can close and reopen the browser.
220393.
Text input Internet Double-byte language characters cannot be entered
Explorer into an InTouch data entry field using the Surface
software keypad. As a workaround, configure
WindowViewer on the InTouch Access Anywhere
server to use the Windows Keyboard option. Also,
double-byte language characters can be entered
correctly from the Surface hardware keypad.

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Windows 7/Windows 2008R2

This table shows the behavior types of different browsers on the
Windows 7/Windows 2008R2 operating system. For more common
behaviors on the Windows7/Windows 2008R2 operating system see
"Operating System, Browser, and Platform Combinations" on page 24
and "All Operating Systems and All Browsers" on page 27.

Behavior Type Browser(s) Description

Application Internet You may experience a drawing (rendering) issue when

display Explorer 10 you provide input in a Native InTouch application
rendering through the InTouch keyboard using the InTouch
Access Anywhere Server, and hover the mouse on the
outbound rectangle. 223125.
Invoking Internet When accessing the InTouch Access Anywhere server
InTouch Explorer 10 through an RDP desktop session, user input
keyboard animations using the Windows operating system
keyboard do not start the keyboard. The recommended
workaround is to use the device's built-in keyboard.
223128.

Operating System, Browser, and Platform

Combinations
This table shows behavior types that are common to several operating
systems and browsers. The combinations column can contain
combinations of operating systems, browsers, and/or platforms.

Behavior Type Combination(s) Description

Arrow keys Android, iOS, and Up and down arrow keys blacken when you select
display WinRT them in the AlarmDBViewer control. This issue
causes difficulty in using Alarm Viewer controls.
There is no workaround. 218957.
Selecting an Android, iOS, and A black icon appears when you select any entry in the
Alarm Viewer WinRT Alarm ViewerControl box and right click to perform a
Control entry freeze action. This issue causes difficulty in using
Alarm Viewer Controls. There is no workaround.
218962.
Key script Safari on iOS Key scripts with CTRL and ALT combinations do not
execution execute the associated key scripts defined. The
Opera on Android
built-in software keyboards in these devices do not
have Ctrl nor Alt keys. As a workaround, you can use
modify your scripted shortcut key combinations to
account for this known limitation of tablet device
keyboards. 218970.

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Behavior Type Combination(s) Description

Invoking Safari on iPad User input animations using the Windows operating
InTouch system keyboard do not start the keyboard. As a
Opera on Android
keyboard workaround, configure the InTouch application to use
the InTouch keyboard if this is an existing
application. For new applications, the recommended
workaround is to use the device's built-in keyboard.
219341.
Browser address Chrome on The browser address bar blocks the WindowViewer
bar Android title bar and menu bar. As a workaround, upgrade to
latest version of Google Chrome and use browser in
Chrome on iPad
Full Screen mode. Older versions of Google Chrome
do not support Full Screen mode. Adjusting the
browser to use a higher resolution may help to make
the menu bar accessible. 220379.
Function keys Safari on iOS iOS and Android keyboards do not support function
keys F1 to F12, or CTRL and ALT key combinations.
Opera on Android
As a workaround, you can use different keyboard
shortcuts. 220398.
Key All browsers on CTRL+SHIFT key combinations do not work for script
combinations mobile devices shortcuts and key scripts. As a workaround, use
except Internet different key combinations for keyboard shortcuts.
Explorer 10 on 220412.
WinRT
Invoking Safari on iPad The InTouch keyboard shows at the center of the
InTouch InTouch window, which can cause the keyboard to
Opera, Firefox,
keyboard pop up out of visible range on the screen. Scroll to the
and Chrome on
center of the InTouch window using the browser scroll
Android
bars to access the InTouch keyboard if this happens.
For the new InTouch applications, the recommended
workaround is to use the device's built-in keyboard.
220413.
Slider animation Safari on iPad ArchestrA symbol slide animation does not move
smoothly. Functionality is impaired but not
Opera, Firefox,
prevented. 220415.
and Chrome on
Android

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26  Chapter 3 Using InTouch Access Anywhere on Portable Devices

Behavior Type Combination(s) Description

Key All browsers Certain mouse events / key combinations will not
combinations except Internet produce the expected result
Explorer 10 on
• Working, all browsers
WinRT
On Right Key Up
• Not working, all browsers
While Left Key Down
Right Click
While Right Key Down
On Right Key Double Click
• Behavior in Chrome browser on iPad
While Left Key Down: The cursor bubble appears
on a long press, which means an extended left
click is not possible.
On Right Key Double Click: The cursor bubble
must appear in consecutive selections, which
doesn't result in a double click.
On Right Click: Right click functions only when
unselecting; function is closer to On Right Up.
• While Mouse Over: This event works, but if you
take your stylus or finger off the screen the
mouse-over can continue to execute. 220418.
Slider animation Safari on iPad Slider symbols from the ArchestrA Symbol library do
not function - the slider will not slide. 220420.
Opera on Android
Display Safari and The InTouch Access Anywhere keyboard icon blocks
Chrome on iPad the WindowViewer menu bar. As a workaround, zoom
in and pan or set your browser to a different
Opera on Android
resolution. 220486.
Numeric input Safari on iPad Typing numbers very rapidly on the InTouch numeric
pop-up pad can result in incorrect values appearing in
Chrome and
the display. 222599.
Opera on a
desktop computer

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 27

All Operating Systems and All Browsers

This table describes behavior types that are common to all operating
systems and all browsers.

Behavior Type Description

Lost network When the network connection is lost between an InTouch application
connection in the browser and InTouch Access Anywhere, no notification
appears to provide an indication of the loss of the network
connection. As a workaround, add a time or clock display that shows
the current time to provide an indication of the status of the network
connection between the application and the InTouch Access
Anywhere Server. 218972.
Mouse responsiveness Responsiveness to mouse movements will vary based upon your
device, browser, and network latencies. 218973.
Software keyboard For all browsers in a touch environment he built-in software
keyboard will not automatically appear to enter data into input
fields in the InTouch window. To access a keypad for entering data
in input fields, you can tap on the transparent blue keypad icon,
typically located in the upper right corner of the display. 218987.
Fast switch dialogs If you select the Development fast switch, modal warning dialogs
will appear stating that WindowMaker is not supported on Remote
Desktop Services. If you select WindowViewer while these dialogs
are displayed, the dialogs will go behind WindowViewer, and will
block any interaction with WindowViewer. As a workaround,
configure WindowViewer in your InTouch application to disable the
fast switch and to disable access to WindowMaker via the menu bar.
220391.
TSE script functions TSE script functions such as TseGetClientId and
return values TseGetClientNodeName always return 'AccessAnywhere' as the
Client ID and Node Name. This is because all RDP sessions are
opened at the Terminal Server node by InTouch Access Anywhere on
behalf of the clients. 221083.
Invoking If you click Development in WindowViewer menu while running an
WindowMaker InTouch application from InTouch Access Anywhere, WindowMaker
starts and the system stops responding for some time.
WindowMaker is not supported on Remote Desktop Services. As a
workaround, configure WindowViewer in your InTouch application
to disable the fast switch and to disable access to Development via
the menu bar. 221177.

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Behavior Type Description

Updating applications When you update an application in Network Application

using NAD Development (NAD) master a message appears in the NAD client
machine but not in the host machine. You can make a change on the
NAD master, but because notification does not work that change will
not load into the client copy. As a workaround, refresh your session
to see the changes, and when you open a new session the latest
version of the application will display. 221178.
I/O servers When InTouch requests to start I/O servers, if you click No, the TSE
session logs off. The workaround is to click Yes when prompted to
launch the I/O servers. 221179.
Secure access - If a Trusted Certificate is not installed, when connecting to the
certificates Secure Gateway, depending on your browser's security settings, you
may see a pop-up dialog containing information that the site's
security certificate is untrusted. The Administrator should obtain a
Trusted Certificate and install it on the InTouch Access Anywhere
computer. Refer to the InTouch Access Anywhere Secure Gateway
Administrator Manual for more details. 221668.
Mouse events For all browsers: Tablet devices do not support mouse center click
events. Script animations using the center button trigger type will
not execute. As a workaround, you can modify your application to
use a trigger other than a mouse center click event. 221669.
Dynamic Resolution You may experience problems applying dynamic resolution changes
Changes (DRC) (DRC) while running WindowViewer in a browser session. As a
workaround, connect to the InTouch Access Anywhere server in a
remote desktop session (RDP) and enable DRC from InTouch
Application Manager. For best results, run InTouch Applications in
the designed resolution. 221670.
InTouch Access For all browsers: If you attempt to connect to the InTouch Access
Anywhere Reset Anywhere server after clicking Reset on the landing page, the
connection times out and fails, and a "Session disconnected" message
appears. As a workaround, refresh the page after clicking Reset. The
connection succeeds. 222597.
Accessing Task In an InTouch Access Anywhere session on many browsers, you can
Manager open Task Manager by using the CTRL+ALTL+END key
combination. Also, you can access session user options on many
browsers to lock the computer, log off, change password, or start
Task Manager by using the CTRL+ALT+Esc key combination. This
behavior can be a security concern. As a workaround, you can
disable the ALT key by selecting the option Disable ALT Key
available on the Window Configuration tab in the WindowViewer
Properties dialog. Access the WindowViewer Properties dialog by the
selecting the WindowMaker menu option Special, then Configure,
then WindowViewer. 229998

InTouch Access Anywhere User Guide