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Pooyan contacted EA Help regarding issues with linking his Apex account to PSN, which prevented access to the game store. Abhishek11 confirmed that the problem is known and being addressed, and after receiving confirmation from Pooyan, successfully unlinked his EA account from the platform. Pooyan was informed of the consequences of unlinking, including loss of game progress and entitlements.

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Pooyan contacted EA Help regarding issues with linking his Apex account to PSN, which prevented access to the game store. Abhishek11 confirmed that the problem is known and being addressed, and after receiving confirmation from Pooyan, successfully unlinked his EA account from the platform. Pooyan was informed of the consequences of unlinking, including loss of game progress and entitlements.

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mmd269031
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© © All Rights Reserved
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Download as TXT, PDF, TXT or read online on Scribd
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Abhishek11 (6/4/2023, 5:23:54 PM): Thank you for contacting EA HELP, my name is

Abhishek11, may I start with your first name please?


牢不可破 (6/4/2023, 5:24:09 PM): My name is pooyan
牢不可破 (6/4/2023, 5:24:35 PM): I have problem with my apex account
Abhishek11 (6/4/2023, 5:24:38 PM): Nice to meet you Pooyan, hope you are doing
well. How may I assist you today?
牢不可破 (6/4/2023, 5:25:33 PM): It dose not alow me to full game because my account is
not linkd properly with my psn
牢不可破 (6/4/2023, 5:26:37 PM): And i accidently unlink and relink my account and
nothing chenges
牢不可破 (6/4/2023, 5:28:00 PM): I want to see if ther is a way to fix this problem or
shorten the time betwin the time to unlink my account
牢不可破 (6/4/2023, 5:28:50 PM): With psn
Abhishek11 (6/4/2023, 5:29:16 PM): It seems like you are not able to access the
store in Apex Legends, correct?
牢不可破 (6/4/2023, 5:29:25 PM): Yes
Abhishek11 (6/4/2023, 5:30:01 PM): Please do not worry, I will help you in all the
possible ways out there to get the access of Apex Store.
Abhishek11 (6/4/2023, 5:30:09 PM): Please share me the email of the EA account.
牢不可破 (6/4/2023, 5:30:21 PM): [email protected]
Abhishek11 (6/4/2023, 5:30:41 PM): Thank you/.
Abhishek11 (6/4/2023, 5:30:50 PM): I have checked the details and I will be very
honest with you. The problem you are facing is something we are already aware of.
We are receiving similar reports from other players around the world.
Abhishek11 (6/4/2023, 5:30:59 PM): At this point, I won't waste your time giving
you troubleshooting, as I can't provide troubleshooting that can solve the problem.
However, we are working hard to resolve it as soon as possible. So I humbly ask you
to wait a while and this will surely be fixed, we just need your cooperation here.
牢不可破 (6/4/2023, 5:32:15 PM): Can you unlink my ea account from psn at list
Abhishek11 (6/4/2023, 5:33:49 PM): Sure.
牢不可破 (6/4/2023, 5:33:59 PM): Thanks
Abhishek11 (6/4/2023, 5:34:03 PM): I have sent a verification email, please check.
The email has the subject line "Verify ownership of your EA Account" and you may
have received it in your inbox or spam inbox.
牢不可破 (6/4/2023, 5:34:38 PM): 197665
牢不可破 (6/4/2023, 5:34:53 PM): This is the code
Abhishek11 (6/4/2023, 5:37:28 PM): THank you.
Abhishek11 (6/4/2023, 5:37:52 PM): To get the platform unlinked, I will be needing
your confirmation on the following disclaimer
Abhishek11 (6/4/2023, 5:38:00 PM): When we unlink a platform account from your
account, you will be able to link that platform account to another EA Account, but
your in-game progress will not transfer over. That means you’ll lose access to all
entitlements, games, memberships or subscriptions, and in-game purchases that are
associated with that platform account. You will also permanently lose all game
progress. If we unlink a platform account you use to play FIFA, and that platform
account is still set as active in the Web or Companion App, you will lose access to
those apps entirely on your account. If we unlink a platform account you use to
play Apex Legends, you may have issues with Battle Pass leveling, item unlocks, and
other errors.

Once you unlink a platform account from your EA Account and link it to another, you
won’t be able to unlink it again for six months. You also will not be able to link
it to an EA Account that has already had the same type of account linked to it
before, even if there isn’t one currently linked. That means if you’ve had an Xbox
account linked to your EA Account in the past, you can’t link a different Xbox
account to it in the future.

Can you confirm that you would still like to have the platform account unlinked
from your EA Account?
牢不可破 (6/4/2023, 5:38:49 PM): Yes, i still want to unlink my account
Abhishek11 (6/4/2023, 5:39:51 PM): Thank you for the confirmation, I have unlinked
the platform from your EA account.
牢不可破 (6/4/2023, 5:40:08 PM): Is it done?

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