Occupation: Hardware and Network Servicing
Project 2: Plan and Build Internet Infrastructure
Case scenario
Under this project the candidate is expected to plan, design topology, build internet infrastructure
using Microsoft office Visio based on the given case scenario.
DV Hotel is a super competitor hotel which is found in Bishoftu. Due to number of customers
became increased from time to time: they want to expand additional building in Hawassa. The
quality, comfort ability and customer satisfaction are a core service issued by the hotel. There are
different services which are given by the hotel like meeting & training hall bedroom services,
food & beverages. As a chance, sudden disasters (Man-made, natural, hybrid disasters), total loss
of the building by fire, extended loss electrical power(blackout), technical failures of hardware
(computer, router, switches, and Wi-Fi, printer…etc) and software may face the hotel Butas a
business plc, the aim of the hotel is to give service for 24hrs/7days without any interruption.
Assume that you are assigned in DV Hotel as Hardware and Network Servicing Senior
Technician to follow the system status especially to install, monitor and maintain devices on IT
infrastructure The Hotel network should be expandable and secure.
The newly built G+6 building has 10 bedrooms with TV, 1 training hall with 15 computers and 1
printer in each floor. The building has four different departments, namely Human Resource,
Marketing Hotel Management, and ICT department the hotel wants to administer all departments
centrally.
Based on the above information you are to perform the following tasks.
Task 1: Prepare Disaster Recovery Plan
R. Expected Type or Recovery Plan/Action
No Disaster Category of
disaster
1 Fire Natural Evacuate all guests and staff immediately.
. Disaster
Call emergency services (fire department).
Implement backup power source (generator) if available to
maintain critical systems.
Follow established fire safety protocols for extinguishing the
fire or containing it until firefighters arrive.
Recover data from backups stored off-site.
Assess damage and determine if repairs or rebuilding are
necessary.
2 Flood Natural Shut down electrical systems to prevent short circuits. Secure
. Disaster and protect IT equipment from water damage (move equipment
to higher floors if possible).
Recover data from backups stored off-site.
Assess damage and determine if repairs or rebuilding are
necessary.
3 Earthquake Natural Implement hotel's earthquake safety plan (drop, cover, and
. Disaster hold).
Evacuate guests and staff to designated safe zones after tremors
subside.
Check for injuries and provide first aid if necessary.
Assess damage to IT infrastructure and building.
Recover data from backups stored off-site.
Determine if repairs or rebuilding are necessary.
4 Power Man-made Activate backup power source (generator) to maintain critical
. Outage Disaster systems.
Communicate outage duration to guests and staff.
Implement alternative methods for guest services (manual
registration, phone charging stations).
Minimize power consumption on non-critical equipment.
5 Hardware Technical Identify the failing hardware component.
. Failure Failure Isolate the faulty device to prevent further network disruption.
(Router, Replace the failed hardware with a spare unit (if available). If
Switch, spares are unavailable, contact IT support for repairs or
etc.) replacements.
Monitor network performance after repairs.
6 Software Technical Identify the affected software and the issue.
. Failure Failure Attempt to restart the software or affected server.
If restarting fails, roll back to a recent backup if available.
Contact IT support for troubleshooting and potential software
updates.
7 Human Human Regularly train staff on proper IT procedures and security
. Error Factor protocols.
Implement data backup and redundancy measures to minimize
the impact of human errors.
Encourage staff to report any potential security risks or
suspicious activities.
