Alarm codes
Alarm codes
This chapter explains the meaning of the various alarms that the different
controllers may produce. Refer to Chapter 2 for information on using the console
and accessing the Alarms submenu.
The fault diagnostic system of controller is divided into two main groups:
Alarms: These are the faults which open the power bridge and when
possible also the main contactor is opened and magnetic brake is
activated. Failures in the motor, controller or in the safety functions
cause alarms.
Warnings: These are faults which not stop the truck or stop the truck by using
regeneration braking. Controller is working well, but it has detected
conditions to reduce the performances or to stop the truck without
opening the power devices. Wrong operation sequences or
conditions which needs performance reduction, like high
temperatures etc. cause warnings.
“Stored” text means that alarm or warning is stored in the controller logbook.
0 NONE No alarms
1
8 WATCHDOG (Alarm) Stored
This is a safety related test. It is a self diagnosis test within the logic
between Master and Slave microcontrollers.
It’s due to a hardware problem in the logic card circuit for high
current protection.
It’s due to a fault in the logic board which manages the phase’s
voltage feedback.
2
a) Key input signal down going pulses (below undervoltage
threshold) due external loads, like DC/DC converters starting up,
relays or contactors energizing/ denergizing.
3
31 VMN HIGH (Alarm) Stored
Cause 1:
Before switching the main contactor on, the software checks the
power bridge; it turns on alternatingly the low side and high side
power mosfets and expects the phases to be lower than 1/2 V batt.
If it is higher than this value, this alarm occurs.
Cause 2:
This alarm may occur also when the startup diagnosis is overcome
and the main contactor is closed. In this condition, the phases
voltages are expected to be lower than 1/2 V batt. If it is higher than
this value, this alarm occurs.
a) If the alarm happens during start up (the main contactor does not
close at all), check following:
- motor internal connections (ohmic continuity)
- motor power connections
- motor leakage to truck frame
- if the motor connections are OK, the fault is in the Combiac1
controller.
b) If the alarm occurs after closing the main contactor (the main
contactor closes and then opens again), check following:
- motor connections
- if motor phases windings/cables have leakages towards truck
frame
- that the main contactor closes properly, with a good contact
- if no faults are found, the fault is in the Combiac1 controller.
Cause:
Before driving the main contactor coil, the controller checks that
contactor not is stuck (closed). The controller drives the mosfets for
some milliseconds, trying to discharge the capacitor bank. If they
don’t discharge, this alarm occurs.
Check following:
- main contactor tips
- if needed replace the main contactor
4
38 CONTACTOR OPEN (Alarm) Stored
Cause:
The main contactor has been driven by the controller, but the
contactor does not close, check following:
Cause:
The current transducer or the current feed back circuit is damaged
in the controller.
Cause:
In working condition, a resistance connected between the key and
the rail capacitors, keeps the capacitors charged before the main
contactor closes. When the voltage on the rail capacitors,
measured on the motor phases are low and does not increase
when the main contactor is opened, this alarm occurs.
Cause :
This alarm indicates that the controller temperature is over 85°C.
the maximum current is reduced proportionally to the temperature
increase. The controller stops when 105°C is reached.
If this alarm is signalled when the controller is cold:
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- there is a fault in the thermal sensor wiring
- there is a failure in the thermal sensor
- there is a failure in the logic
If any of the above cases indicates faults, the Combiac1 controller
has to be replaced.
Check following:
- Check the thermal sensor inside the motor and the wiring outside.
the resistance of sensor is 580 ohm at 20°C.
- if the warning is present when the motor is cold and the thermal
Sensor is OK; improve the cooling of the motor, if that does not
help, the fault is in the Combiac1 controller.
Cause:
It occurs when the battery charge is calculated being less or equal
to10% of full charge and the BATTERY CHECK setting is other
than 0 (refer to SET OPTION menu).
Cause:
The driver of the main contactor coil is shorted.
6
75 CONTACTOR DRIVER (Alarm) Stored
Cause:
The main contactor driver is not able to drive the load. The device
itself or its driving circuit is damaged.
Cause:
This alarm occurs when there is a short circuit in the main contactor
coil.
Cause:
This alarm occurs when the accelerator output voltage differs more
than 1V from the acquired minimum during the PROGRAM VACC.
Cause.
This warning occurs for an incorrect starting sequence.
80 FORW+BACK (Warning)
Cause:
This alarm occurs when both travel demands are active at the
same time.
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If not direction signals are active at the same time outside
controller, the fault is in the Combiac1 controller.
Cause:
This error occurs in following conditions: the frequency supplied to
the motor is higher than 40Hz and the feedback signal from the
encoder has a jump higher than 40 Hz in few tens msec. This
condition is related to a malfunction of the encoder.
d) If the alarm is still present after replacing the encoder, the fault is
in the Combiac1 controller.
Cause:
The software checks for the connection of the two supply ends of
the potentiometer in the accelerator. The test consists of reading
the voltage drop on a sense diode, connected between NPOT and
GND. If the accelerator gets disconnected on PPOT or NPOT, no
current flows in this sense diode and the voltage on NPOT
connection collapses down.
When the NPOT voltage is less than 0,3V this alarm occurs. This
alarm occurs also when the NPOT voltage is higher than 2V (to
detect also the condition of a broken sense diode).
8
217 ENC CAN KO (Alarm) Stored
Cause:
Can Encoder card (Model 10) does not respond via CAN-bus.
Cause:
Warning in the steering controller (EPS) what causes reduction of
the steering functionality.
Cause:
Steering system has not yet found the inductive sensors which
calibrates the steering angle. Truck travel speed is reduced as long
as this warning is active.
Cause:
Motor thermal sensor knockout. Motor thermal sensor either short
or open circuited.
Cause:
Load sensing pressure sensor out of range. Truck travel speed is
limited to max load speed.
a) Check that pressure sensor is calibrated correctly.
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b) Check connector XB42 and that cables are in order.
Cause:
Fault in EPS, which causes that the safety output is open.
Connect handset to the steering controller (EPS) and check the real
fault.
Cause:
This is a safety related test. The microprocessor has detected a
problem on the feedback of electro valve driver.
Cause:
The controller receives from the CAN the message that another
controller in the network is in fault condition; as a consequence the
traction controller itself cannot enter an operative status, but has to
wait for the other controller coming out from the fault status.
The problem is inside the logic of the other controller; replace the
Combiac1 controller.
Cause:
Display does not respond to the controller via CAN-bus.
b) Replace display
10
226 ACC OUT OF RANGE (Alarm) Stored
Cause:
Throttle minilever voltage out of range.
Cause:
This is a warning, when the safety mat is not activated, after a fixed
time in standby the main contactor open (30s).
Cause:
The output of the built in smart driver, which supplies the positive to
the electromechanical brake coil is high when the Tiller and H&S
switch are open.
Cause:
The hardware circuit which manages short circuit protections for the
main contactor and the electromagnetic brake coils has a problem.
11
232 WRONG SET POINT (Alarm) Stored
Cause:
This is a safety related test. The microprocessor has detected a
wrong traction function set point.
Cause:
Before switching the main contactor on, the software checks the
power bridge: it turns on alternatingly the low and high side power
mosfets and expects the phase’s voltage to decrease down to –
BATT. If the phase’s voltage does not follow the commands, this
alarm occurs.
Cause:
The maximum current gain parameters are at default values, which
mean the maximum current procedure has not been carried out.
Cause:
This alarm occurs when the conversion of the analog inputs gives
frozen values.
Cause:
This is a warning from the pump controller.
Connect the console to the pump controller and check the warning.
12
240 HARDWARE FAULT (Alarm) Stored
Cause:
The microprocessor has detected that the pump controller is not
able to stop the traction.
Cause:
The driver of the electromagnetic brake coil is not able to drive the
load.
Cause:
Acquisition of the current gains.
Cause:
This is just a warning to call for programmed maintenance.
13
250 THERMIC SENS KO (Warning) Stored
Cause:
The output of the controller thermal sensor is out of range.
At startup the controller check the battery voltage and verify that it
is within a window around the nominal value.
Cause:
There is an error on the choice of the parameters of the slip profile.
a) Check if there is a short between XA1 pin 31 and XA1 pin 30.
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1.2 Pump motor controller (Combi Ac1) (Mode:5)
Before you start to troubleshoot, make sure all power supplies, fuses and
connections are in order.
The fault diagnostic system of controller is divided into two main groups:
Alarms: These are the faults which open the power bridge and when
possible also the main contactor is opened and magnetic brake is
activated. Failures in the motor, controller or in the safety functions
cause alarms.
Warnings: These are faults which not stop the truck or stop the truck by using
regeneration braking. Controller is working well, but it has detected
conditions to reduce the performances or to stop the truck without
opening the power devices. Wrong operation sequences or
conditions which needs performance reduction, like high
temperatures etc. cause warnings.
“Stored” text means that alarm or warning is stored in the controller logbook.
0 NONE No alarms
2 NO COMMUNICATION (Warning)
Cause:
CombiAC1 does not respond to the handset.
This is a safety related test. It is a self diagnosis test within the logic
between Master and Slave microcontrollers.
15
13 EEPROM KO (Warning) Stored
Cause:
The pump motor output is lower than expected, considering the
pulswidthmodulation applied.
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a) If the alarm occurs at startup (the main contactor does not close
at all), check:
- motor internal connections (ohmic continuity)
- motor power cable connections
- motor leakage to truck frame
- if the motor connections are OK, the fault is in the Combiac1
controller.
b) If the alarm occurs after closing the main contactor (closing and
open again), check:
- motor connections
- if motor phases windings/cables have leakages towards truck
frame
- if no faults are found, the fault is in the Combiac1 controller.
Cause:
This test is carried out when the pump motor is turning
(pulswidthmodulation applied). Check following:
- motor connections
- if motor phases windings/cables have leakages towards truck
frame
- if no faults are found, the fault is in the Combiac1 controller.
Cause:
This test is carried out when the pump motor is running and it
verifies that current feedback is not constantly stuck to 0.
17
56 PUMP STBY I HIGH (Alarm) Stored
Cause:
In standby condition (pump motor not driven) the feedback coming
from the current sensor in the controller gives a value too high.
Cause:
This warning occurs when the analog temperature sensor has
overtaken the threshold 150°C.
Check following:
- Check the thermal sensor inside the motor and the wiring outside.
the resistance of sensor is 580 ohm at 20°C.
- if the warning is present when the motor is cold and the thermal
Sensor is OK; improve the cooling of the motor, if that does not
help, the fault is in the Combiac1 controller.
Cause:
Can Encoder card (Model 10) does not respond via CAN-bus.
Cause:
Lift/lower minilever voltage out of range.
18
229 WRONG ZERO (Alarm) Stored
Cause:
This alarm occurs when the outputs of the amplifier to measure the
motor current are too low.
Cause:
This is a safety related test. The microprocessor has detected that
the traction motor is driving in a wrong way.
Cause:
This is a safety related test. The microprocessor has detected a
problem on the main contactor feedback.
Cause:
This is a safety related test. The micro processor has detected a
wrong pump function set point.
Cause:
Can encoder card read pulses from the mast height measurement
before the free-lift sensor is activated, Lifting / lowering speeds are
reduced.
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Mast must be lowered to free-lift area, and truck switched Off/On. If
fault continues, check the functionality of the free-lift sensor.
Cause:
This is a safety related test. The micro processor has detected a
mismatch between analogy and digital information.
Cause:
The micro processor has detected that the controller is not able to
stop hydraulic valve functions.
Cause:
The microprocessor has detected that the controller is not able to
stop the traction.
Cause:
This is information from traction controller side. There is some
reduction active at the traction controller. Warning disappears when
reduction is not active.
20
238 LIFT+LOWER (Warning)
Cause:
This alarm occurs when both requests lift and lower are active at
the same time.
Check the wirings of the lift and lower inputs (use the readings in
the TESTER menu) check the accelerator for failure.
If no failure found, the fault is in the logic of the Combiac1
controller, which must be replaced.
Cause:
This warning occurs for an incorrect starting sequence.
Cause:
The test is made at key on and after 20 sec to make sure that the
hydraulic accelerator lift/lower is back in neutral position.
This alarm occurs if the lift/lower accelerator reading in the
TESTER menu is 1,0V higher than the minimum programmed
value, when the accelerator is released.
Check the mechanical calibration and the function of the lift lower
accelerator.
Cause:
No encoder pulses from the mast height measurement after the
free-lift sensor has activated.
21
242 CURR. SENS. LOW (Alarm) Stored
Cause:
Pump chopper current sensor feedback is too low.
Cause:
Fault in the internal EEPROM memory.
Try first to clear EEPROM. If this operation does not help and the
fault persists, it is an internal fault of the CombiAC1 controller, so it
must be replaced.
Cause:
Checksum of the ram failed.
Cause:
The pump controller receives from the CAN a message the traction
controller is in fault condition and has to wait.
Check with help of the CONSOLE, what is the fault in the traction
controller.
The EVP (electro valve driver) is not able to drive the load.
Cause:
The EVP (electro valve driver) is shorted.
22
Check there is no short between the connectors XA1 pin 3 or XA1
pin 28 or XA1 pin 39 and +BATT. Otherwise there is an internal
fault of the Combiac1 controller, so it must be replaced.
Cause:
This alarm occurs when the conversion of the analog inputs gives
frozen value on all converted signals.
Cause:
No can message from the traction microprocessor.
Cause:
Display does not respond to the controller via CAN-bus.
b) Replace display
Cause:
This warning occurs when the analog temperature sensor has
overtaken the threshold 150°C.
Check following:
- Check the thermal sensor inside the motor and the wiring outside.
the resistance of sensor is 580 ohm at 20°C.
- if the warning is present when the motor is cold and the thermal
Sensor is OK; improve the cooling of the motor, if that does not
help, the fault is in the Combiac1 controller.
23
252 VALVE CONT DRV (Alarm) Stored
Cause:
This alarm occurs when one or more valve drivers are not able to
drive the load.
Cause:
This alarm occurs when one or more valve drivers are shorted.
Check that there is no short between the negative of the coils and
-BATT. Otherwise there is an internal fault of the Combiac1
controller, so it must be replaced.
Cause:
This alarm occurs when there is a short circuit in a valve coil.
a) If the fault is present at start up, it is the hardware overcurrent
protection circuit which is damaged; the Combiac1 controller must
be replaced.
24
1.3 Electric power steering controller (EPS) Mode:6
Before you start to troubleshoot, make sure all power supplies, fuses and
connections are in order.
The fault diagnostic system of controller is divided into two main groups:
Alarms: These are the faults which open the power bridge and when
possible also the main contactor is opened and magnetic brake is
activated. Failures in the motor, controller or in the safety functions
cause alarms.
Warnings: These are faults which not stop the truck or stop the truck by using
regeneration braking. Controller is working well, but it has detected
conditions to reduce the performances or to stop the truck without
opening the power devices. Wrong operation sequences or
conditions which needs performance reduction, like high
temperatures etc. cause warnings.
“Stored” text means that alarm or warning is stored in the controller logbook.
0 NONE No alarms
2 NO COMMUNICATION (Warning)
Cause:
Combiac1 does not respond to the handset.
13 EEPROM KO (Warning)
Cause:
It’s due to a hardware or software defect of the non-volatile
embedded memory supporting the controller parameters. This
alarm does not inhibit the truck operations, but the truck will work
with the default values.
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necessary to replace the combi ac controller. If the alarm
disappears, the previously stored parameters will have been
replaced by the default.
Cause:
This alarm occurs in rest state if the output of the voltage amplifier
Wv-Vv have a drift larger than ±0,25V.
Cause:
It’s due to a hardware problem in the logic card circuit for high
current protection.
Cause:
It’s due to a fault in the logic board which manages the phase’s
voltage feedback.
Cause:
This fault is displayed when the controller detects an overvoltage or
undervoltage condition. Overvoltage threshold is 45V; undervoltage
threshold is 9V in the 24V controller.
26
If fault is displayed during motor steering; in this case due to an
undervoltage or an overvoltage condition.
Cause:
This alarm occurs in the initial rest state after key on if the outputs
of the motor voltage amplifiers are not in the window from 2,2V to
2,8V.
It is necessary to replace the EPS controller.
Cause:
This alarm occurs only when the setting CAN BUS is PRESENT.
Then the EPS controller must receive the event messages from the
traction controller.
Find in the traction controller ALARMS the reason for keeping the
main contactor open.
Cause:
This alarm occurs if the controller base plate overtakes 75°C.
Check following:
- Check the thermal sensor inside the motor and the wiring outside.
the resistance of sensor is 580 ohm at 20°C.
- if the warning is present when the motor is cold and the thermal
Sensor is OK; improve the cooling of the motor, if that does not
help, the fault is in the combi ac controller.
27
70 HIGH CURRENT (Alarm) Stored
Cause:
This alarm indicates that the output current amplifier has been over
the I max current level (not adjustable) too long.
Cause:
This alarm occurs when the current in phase V of the motor is zero
and the motor is commanded for turning.
Check following:
- that main fuse 3F1 is OK
- there is positive supply to the controller
- continuity of the phase cable from controller to motor
- if above points are OK, it is necessary to replace the EPS
controller.
Cause:
This alarm occurs when the current in phase U of the motor is zero
and the motor is commanded for turning.
Check following:
- that main fuse 3F1 is OK
- there is positive supply to the controller
- continuity of the phase cable from controller to motor
- if above points are OK, it is necessary to replace the EPS
controller.
28
73 POWER FAILURE #1 (Alarm) Stored
Cause:
This alarm occurs when the current in phase W of the motor is zero
and the motor is commanded for turning.
Check following:
- that main fuse 3F1 is OK
- there is positive supply to the controller
- continuity of the phase cable from controller to motor
- if above points are OK, it is necessary to replace the EPS
controller.
Cause:
It occurs in this application with toggle switches applied (straight
and 90° position switches) when FREQUENCY and the ENC
SPEED have opposite polarity.
Cause:
This is just a warning to inform that the steering controller is limiting
the angle in steering direction. No speed reduction occurs on the
traction.
Cause:
This alarm occurs if one of the internal analogue signals is not
correct.
29
219 STEPPER MOTOR MISM (Alarm) Stored
Cause:
This alarm occurs if the frequency and the amplitude of the
voltages from the stepper motor lines are mismatched in between
the D and Q line of the stepper motor.
Cause:
This alarm occurs if the current in the steering motor stays close to
the maximum current longer than 1 sec.
Cause:
This alarm occurs if the feedback hall sensor or potentiometer does
not change (or changes to opposite direction) value even if it is
commanded to change.
b) Verify that motor phases are not wrong way, cables are installed
in correct places.
Cause:
This alarm occurs if the feedback hall sensor or potentiometer
voltage switching more than 0,3V in 16msec. This alarm is used to
catch potentiometer discontinuities.
30
225 CURRENT GAIN (Warning)
Cause:
This warning occurs when the parameters to compensate for the
gain if the current amplifiers have the default values (the maximum
current was not regulated.
Cause:
This alarm occurs when the inside checking cycle does not update
the information, the controller cuts of the steering and traction.
Cause:
This alarm occurs when there is a fault in the internal
communication.
Cause:
This is a warning, while the EPS controller receives information
from the combi ac controller. The safety relays remain open when
this warning is present and the steering is not activated.
Cause:
This is a real alarm which cut off the traction function. It occurs at
the initial alignment if straight ahead condition is not matched within
6 sec. Throughout this time, the steering is not activated, the safety
relays are open and the traction is stopped.
31
239 WAITIN FOR TRAC (Warning) Not showed on Display
Cause:
At key-on the EPS controller needs information from the traction
controller to close the internal safety contacts and to turn onto
operational mode. Until this information, this warning occurs. The
steering is not activated and the safety relays remain open while
this warning is present.
Cause:
This alarm can occur when the stepper motor channel on XA3A pin
12 is open.
Check the stepper motor wires and measure the D line resistance
(must be close to 30 ohm between XA3A pin 8 and 12).
If the problem is not due to wiring, the stepper motor must be
replaced.
Cause:
This alarm can occur when the stepper motor channel on XA3A pin
10 is open.
Check the stepper motor wires and measure the Q line resistance
(must be close to 30 ohm between XA3A pin 9 and 10).
If the problem is not due to wiring, the stepper motor must be
replaced.
Cause:
The parameters to compensate values for the gain of the current
are not in the memory any more.
32
245 DATA ACQUISITION (Warning)
Cause:
Acquisition of the current gains.
Cause:
This alarm occurs if the microprocessor detects a mismatch in
commanded and active steering directions.
Cause:
This alarm occurs if the EPS controller does not receive a message
from the traction controller within 1 sec.
Check the can bus wiring from the Combiac1 controller to EPS
controller.
Cause:
This alarm occurs if command hall sensor (or potentiometer) signal
voltage is out of the range (0,8Vdc to 4,2Vdc).
Check that connectors and cables are in order and measure that
command sensor signal voltage is in tolerance.
Cause:
This alarm occurs if feedback hall sensor (or potentiometer) signal
voltage is out of the range (0,3Vdc to 4,7Vdc).
Check that connectors and cables are in order and measure that
feedback sensor signal voltage is in tolerance.
33
250 MICRO SLAVE (Alarm) Stored
Cause:
This alarm occurs when the internal microprocessor information
does not match.
Cause:
This alarm occurs when the microprocessor detects that the
internal safety contact is open, when expected to be closed.
Cause:
This alarm occurs when the microprocessor detects that the second
internal safety contact is open, when expected to be closed.
Cause:
This alarm occurs when the microprocessor detects that the
internal safety contact is closed, when expected to be open.
Cause:
This alarm occurs when the microprocessor detects that the second
internal safety contact is closed, when expected to be open.
34