Section 1: Guide workplace communication

Describe the The name of the organisation is Worlducation, a manufacturer of tablets that are
business or used to educate primary school students.
organisation you
This IT company belongs to an AI-based educational sector that provides
are basing this
education through Artificial Intelligence Technology, which can assist students by
project on.
assessing their progress and offers optimal opportunities to broaden knowledge
What is the name and learning experiences.
of the
Presently, Worlducation’s main activity focuses on providing education through
business/organisati
AI technology by manufacturing and selling tablets within business-to-business
on?
(B2B).
Which industry is it
As Worlducation envisions a world without illiteracy, they have provided
part of? donations to needy classrooms with the equivalent sales they have. From 2016 to
What are the main 2019 the sales have grown and boosted production and operation as well.
However, due to current manufacturing limitations and software re-adaption to a
activities in the new mode of learning caused by the pandemic in 2020, broader organisational
business/organisati objectives and goals were implemented to address the problem and continuity of
on? cash flow. To maintain high performance and to achieve the target profit, the Board
of Directors, then approved the development of a cloud-based solution that lets the
What are the customers access the software remotely through their own devices.
broader
organisational
objectives and
goals?

Summarise The following Policies and Procedures are applied to workplace communication
organisational within the Worlducation:
policies and
*Internal Communication Policy and Procedures is applicable as it comprises the
procedures
communication channels that are relevant within the Code of Conduct and can
Which strengthen the vision and strategic priorities of Worlducation.
policies/procedures
*External Communication Policy and Procedure is also applicable, as it adheres to
are applicable to
the national laws and regulations regarding the proper dissemination of information
your project/issue
to relevant external people that are connected to the organisation.
and/or workplace
communication? *Documentation Policy and Procedures is applicable as it contains all information
to follow regarding the templates and recordings of workplace documents.
How are they
applicable? *New Supplier Policy and Procedures is applicable as it communicate the relevant
information needed to accept a new supplier and to ensure that proper services will
Attach
be received from the supplier.
policies/procedures
to your portfolio. *Privacy Policy and Procedure is applicable as it protects personal information
within Worlducation and strictly ensures that all data will be considered confidential
and adheres to the Privacy Act 1988.
*Performance Management Policy and Procedures is applicable as it specifies the
 rules and responsibilities of all permanent employees and the process of reviewing
their work performance.
(Please find attached policies/procedures below this portfolio)

Summarise The following legislation can be applied to work communication:

legislative
 Privacy Act 1988 – this legislation is applied to protect the privacy of all in
requirements
and out information within the organisation.
Which legislation
 Work Health and Safety Act 2011- this legislation protects all employees
applies to your
from any crisis and emergencies that arise within the organisation.
project/issue and/or
workplace  IP Legislation- it protects the intellectual property and ownership of
communication? Worlducation products.

How do they apply?

Research Internal information needs include any information that staff and management
information needs require, to provide effective services and interact with stakeholders. This should be
of the current, accurate, and easy to access for all staff. This information could be
business/organisati policies and procedures, case management documentation, or internal emails and
on newsletters.
Provide a written External information needs is refer to any information outside of the organisation
summary of your that stakeholders should have. This information could be about services and
research. programs the organisation delivers, fact sheets and web pages on various issues
relevant to the organisation, annual reports, or funding reports.
What are the
internal information Special needs/diverse cultural interactions should be considered as the
needs? organisation have different teams and external groups coming from diverse
cultures worldwide.
What are the
external information These needs are relevant to broader organisational goals as they will help the
needs? team to further discuss and address the problems relating to overwhelming virtual
meetings and changes in the mode of educational learning due to the pandemic.
Are there any
By having this information needs, the organisation will be able to communicate
special
diversely to each team and also with the potential clients worldwide.
needs/diverse
cultures to Sources used to obtain information:
consider?
• Student Stimulation Pack/ Case Study
How do the needs
• Google search engines/ Ebooks
relate to broader
organisational • A book in a Portable Document Format (PDF file)
goals?
Which sources did Extracting relevant information from minor references could be done by identifying
you use to obtain data sources, web scraping, and text summarization.
information (at least
three, including
digital sources)? Proof of research sources:
How did you extract https://aspire-solidus-production.s3-ap-southeast-2.amazonaws.com/assets/
relevant information CXCOM003/samples/CXCOM003.pdf
from minor
https://ebooks.inflibnet.ac.in/lisp4/chapter/information-users-and-their-information-
references?
needs-category-of-information-users-and-their-needs/#:~:text=Information
Attach proof of your %20need%2C%20therefore%2C%20is%20an,technological%20facilities%2C
research sources %20and%20so%20on.
(e.g. internet
search, video of
interview) to your .mentoring session-group pictures or emails based on case studies
portfolio. .protocol-criteria of the business/company laws and legislation

Develop
communication
protocols
Consider the
identified
information needs
and organisational
goals to develop at
least two
communication
protocols.
Adapt the protocols
(e.g. by using a
different colour or
font) to address at
least two different
contexts (e.g. deaf
employees).
Attach your
protocol (including
adaptations) to this
section of the
portfolio.

Support and
implement
developed
protocol(s)
Prepare at least
two different
materials (e.g.
intranet post,
poster, video,
checklist etc.) to
support and/or
implement the
developed
protocols.
At least one of your
materials should
use digital
technology.
Make sure the
materials direct
others to adhere to
organisational
communication
requirements.
Implement the
materials in the
workplace (e.g.
upload an intranet
post, place a poster
on the notice
board).
Attach proof of the
implemented
materials to this
section of the
portfolio (e.g. photo
of poster on notice
board).

Mentor others to
achieve
communication
goals
Who are you
mentoring?
What
expertise/wisdom/k
nowledge are you
able to offer?
What mentoring
principles will you
follow?
How will you
address
organisational
communication
requirements and
goals?
How will you
motivate them to
communicate
respectfully and
consider
everyone’s needs?
Attach proof of your
mentoring session
to this section of
the portfolio (unless
viewed in person
by your assessor).

Attach: Policies/procedures ☐

Proof of research sources ☒

Protocols (including adaptations) ☒

Support/implementation material ☐

Mentoring session ☒
WORLDUCATION POLICIES AND PROCEDURES (BSBXCM501 STIMULATION PACK)