RIFT VALLEY UNIVERSITY AMBO CAMPUS

FACULTY OF HEALTH AND TECHNOLOGY

DEPARTMENT OF COMPUTER SCIENCE

TITLE:-DESIGN AND IMPLEMENTATION OF ONLINE ELCTRICITY

PAYMENT AND METERING SYSTEM WITH PAYMENT INTEGRATION
FOR AMBO BRANCH

A PROPOSAL IS SUBMITTED TO RIFT VALLEY UNVERISTY AMBO CAMPUS

FACULTY OF HEALTHY AND TECHNOLOGY DEPARTMENT OF COMPUTER
SCIENCE IN PARCIAL IN PARTIAL FUFILMENT OF BACHELOR SCIENCE IN
COMPUTER SCIENCE

Name of student: ID no

1. Yosef Dufera………………………………………………………………………………………..0269/14
2. Gemechu Weyuma ……………………………………………………………………………..0242/14
3. Mangistu Hunduma …………………………………………………………………………….0253/14
4. Meseret Salamon …………………………………………………………………………………0201/14
5. Diriba Dida ……………………………………………………………………………………………0161/14
6. Chala Diriba ………………………………………………………………………………………….0227/14
7. Aduna Bekele …………………………………………………………………………………… …0155/14
8. Hundesa Lata …………………………………………………………………………………… …0245/14
9. Wakjira Alemu ………………………………………………………………………………………0265/14
10. Mulise Mosisa ………………………………………………………………………………………0255/14
Submitted To: Sagni Echima February 28,2025

Ambo, Oromia

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 Table of Contents
Contents Page

Table of Contents
Table of Contents............................................................................................................................................I
Abstract.....................................................................................................................................................II
ACKNOWLEDGMENT.........................................................................................................................IV
CHAPTER ONE........................................................................................................................................1
INTRODUCTION.....................................................................................................................................1
1.1 Background of the study......................................................................................................................1
1.2 Statement of the Study.....................................................................................................................1
1.3 Objective of the study..........................................................................................................................2
1.3.1 General Objective of the study.....................................................................................................2
1.3.2 Specific Objectives of study.........................................................................................................2
1.4 Research Questions..............................................................................................................................2
1.4.1 System Performance and Efficiency:............................................................................................2
1.5 Significance of the study......................................................................................................................3
1.6 Scope of the study................................................................................................................................3
1.7 Organization of the study.....................................................................................................................3
CHAPTER TWO...........................................................................................................................................4
LITERATURE REVIEW..............................................................................................................................4
2.1 Online Payment Systems in the Utility Sector.....................................................................................4
2.2 Existing online payment systems.........................................................................................................4
2.3 Security Consideration.........................................................................................................................5
1.4 Payment gateway integration...............................................................................................................6
CHAPTER THREE.......................................................................................................................................7
RESEARCH METHODOLOGY...............................................................................................................7
3.1 Research Design:.................................................................................................................................7
3.2 Methods of Data Collection.................................................................................................................7
3.3 Data Analysis Techniques....................................................................................................................8

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 3.4 System Requirements Analysis............................................................................................................8
3.6 Target of the Population.......................................................................................................................9
CHAPTER FOUR..........................................................................................................................................9
TIME AND COST BUDGETING.............................................................................................................9
4.1Time Schedule (Gantt chart or Timeline)...........................................................................................10
4.2 Cost Budgeting...................................................................................................................................10
Reference.....................................................................................................................................................12

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 Abstract
In this paper main aim is on security problems related to electronic payment gateway. This
paper addresses the requirement of certification of users and merchants during the process of
online transactions. Security of electronic payments is quite a big issue now a days and there is
need of secure transaction process. Authentication of merchant or customer is quite important
and certification is a process through which we can first authenticate the customer and merchant
and any other parties that are involved in the payment, then payment can be done. On the basis
of these requirements, we proposed a system which will provide the facility of providing the
certificates to authorities. Experimental results show that cost consumption of database values is
directly proportional to the size of database. Memory consumption is also directly proportional
to the size of the database. From results it is concluded that efficiency of system depends on
values that are stored in database. Keywords: E-Commerce, Electronic Payment Gateway,
Certification Authority, Certification

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 ACKNOWLEDGMENT
First, I would like to greatly express my Undergraduate Student to for their invaluable
comments, encouragement, and guidance in accomplishing this thesis and make it successful.
Besides, I extend my gratitude to the customers, staff members, and management body of
Ethiopian electric utility, Ambo district Ambo customer's services centres for their cooperation
with me via providing necessary data. My thanks extend to all my friends for all their
cooperation in dealing with them about my study and sharing with me all constructive ideas for
the completion of this thesis. Finally, I am indebted to the material and moral support I obtained
from my parents and family. May God bless all of them!!!

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 CHAPTER ONE

INTRODUCTION

1.1 Background of the study

The current electricity payment and metering system at the Ambo branch of [Electricity Provider
Name] suffers from significant inefficiencies. Manual meter reading is time-consuming and
prone to errors, leading to inaccurate billing. The predominantly cash-based payment system is
inconvenient for customers, especially those residing in remote areas, and increases the risk of
revenue loss due to delayed payments, inaccurate recording, and potential fraud. These
inefficiencies result in increased operational costs, customer dissatisfaction, and hinder the
overall effectiveness of electricity service delivery in the Ambo region. Therefore, there is a clear
need for a modernized, efficient, and customer-centric online payment and metering system to
improve service delivery.

Customers of the Ambo branch of [Electricity Provider Name] experience considerable

frustration with the existing electricity billing and payment system. Long queues, inconvenient
payment locations, inaccurate bills, and a lack of transparency in billing practices contribute to
widespread customer dissatisfaction. This dissatisfaction negatively impacts customer loyalty,
creates operational challenges for the electricity provider, and ultimately hinders the
development of the Ambo region. An online system offering convenient payment options,
transparent billing information, and improved customer service is critical to address these issues
and enhance customer satisfaction.

1.2 Statement of the Study

The statement of the study concisely describes the overall purpose and scope of your research.
Here are a few options for a statement of the study, each with a slightly different emphasis:

This study focuses on the design, implementation, and evaluation of a novel online electricity
payment and metering system for the Ambo branch of [Electricity Provider Name]. Addressing
the inefficiencies of the existing manual system, this research aims to develop a user-friendly,
secure, and efficient platform integrating multiple payment options. The study will assess the

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impact of the new system on operational efficiency, customer satisfaction, and revenue
collection.

This study employs a mixed-methods approach to investigate the design, implementation, and
impact of an online electricity payment and metering system integrated with local payment
gateways at the Ambo branch of [Electricity Provider Name]. Quantitative data analysis will
measure system performance and customer adoption, while qualitative data will explore user
experiences and perceptions. The findings will inform the development of efficient and
customer-centric electricity service delivery models.

This study designs, implements, and evaluates an online electricity payment and metering system
for the Ambo branch of [Electricity Provider Name], integrating multiple payment methods and
analyzing its impact on operational efficiency, customer satisfaction, and revenue collection.

1.3 Objective of the study

1.3.1 General Objective of the study

To design, implement, and evaluate an online electricity payment and metering system with
payment integration for the Ambo branch, aiming to improve efficiency, accuracy, customer
satisfaction, and overall operational effectiveness.

1.3.2 Specific Objectives of study

These specific objectives break down the general objective into more manageable and
measurable parts.

1.4 Research Questions

The research questions should be specific, measurable, achievable, relevant, and time-bound
(SMART). They should directly address the objectives of your study and guide your data
collection and analysis. Here are some examples of research questions, categorized for clarity:

1.4.1 System Performance and Efficiency:

 What is the average time taken to process a payment using the new online system
compared to the existing system?
 What is the error rate in billing under the new online system compared to the existing
system?

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  What is the reduction in operational costs (e.g., personnel, materials, etc.) achieved by the
new online system compared to the previous system?
 What is the improvement in revenue collection efficiency (e.g., reduction in payment
delays, improved accuracy) achieved by the new online system?
 How reliable is the online system in terms of uptime and availability?

1.5 Significance of the study

The significance of a study on designing and implementing an online electricity payment and
metering system with payment integration for the Ambo branch is multifaceted and impactful,
spanning operational efficiency, customer experience, economic development, and national
policy alignment. Here's a structured explanation of its significance:

Enhanced Operational Efficiency and Cost-Effectiveness

Reduced Operational Costs: The current system likely involves high operational costs associated
with manual meter reading, billing, payment collection, and reconciliation. An automated online
system drastically reduces these costs, freeing up resources for infrastructure improvements and
other crucial investments. This is particularly relevant for developing regions like Ambo.

1.6 Scope of the study

 The study will be focused specifically on the Ambo branch of [Name of the electricity
provider]. This includes all customers served by the Ambo branch within its defined
service area.
 The study will not include other branches of the electricity provider unless explicitly
used for comparative analysis as a reference point. Any reference to other branches
will be limited to benchmarking or contextual information.

1.7 Organization of the study

Organization of the study report for the design and implementation of an online electricity
payment and metering system with payment integration for the Ambo branch. This structure
provides a logical flow for presenting the research, findings, and conclusions. Remember that
this is a general guideline and can be adapted to fit the specific requirements of your institution
or supervisor.

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 CHAPTER TWO

LITERATURE REVIEW
A comprehensive literature review for the design and implementation of an online electricity
payment and metering system with payment integration for the Ambo branch should cover
several key areas. Remember to cite all sources properly using a consistent citation style (e.g.,
APA, MLA). The review should progress from broad concepts to increasingly specific topics
relevant to your project.

Begin by broadly introducing the context of electricity access and billing systems, especially in
developing countries. Highlight the global shift towards smart grids and the increasing
importance of digital technologies in utility management. Briefly mention the specific context of
the Ethiopian electricity sector and the Ambo region, emphasizing the need for modernization.

2.1 Online Payment Systems in the Utility Sector

 General Overview: Discuss the benefits and challenges of online payment systems for
utilities globally. This includes improved efficiency, reduced costs, enhanced customer
service, and risks related to security and data privacy. Consider studies comparing online
vs. traditional payment methods in terms of efficiency, customer satisfaction, and revenue
collection.
 Case Studies: Analyze case studies of successful and unsuccessful online payment system
implementations in the utility sector, particularly in developing countries with similar
contexts to Ethiopia. Focus on factors contributing to success or failure (e.g.,
technological infrastructure, user adoption, regulatory frameworks, payment gateway
integration). Consider examples from Africa, focusing on countries with similar
challenges to Ethiopia.

2.2 Existing online payment systems

A section on existing online payment systems relevant to your study on an online electricity
payment and metering system for the Ambo branch should analyze systems already in use,
focusing on their strengths, weaknesses, and applicability to your context.

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Begin by briefly introducing the concept of online payment systems within the broader context
of utility billing. Highlight the global trend towards digitalization and the benefits of online
systems (convenience, efficiency, cost reduction). Mention the specific challenges faced in
developing countries and the need to adapt online payment systems to their unique
circumstances.

2.3 Security Consideration

Security considerations are paramount when designing and implementing an online electricity
payment and metering system. This section should detail the measures taken to protect the
system and user data from various threats.

Start by emphasizing the critical importance of security in the context of an online system
handling sensitive financial and personal data. Highlight the potential consequences of security
breaches (e.g., financial loss, data theft, reputational damage). Mention relevant security
standards and regulations (e.g., PCI DSS for payment processing).

 Data Encryption: Explain how data (customer information, meter readings, payment details)
will be encrypted both during storage (at rest) and transmission (in transit) using strong
encryption algorithms (e.g., AES-256).

Authentication and Authorization

This section addresses user access control and verification:

 Strong Passwords: Require users to create strong, unique passwords, and possibly enforce
password complexity rules. Consider using password managers.
 Multi-Factor Authentication (MFA): Implement MFA, such as using one-time passwords
(OTP) via SMS or authentication apps, to add an extra layer of security.
 Role-Based Access Control (RBAC): Implement RBAC to restrict access to system
features and data based on user roles (e.g., customer, administrator, meter reader).
 Secure Login Mechanisms: Use secure login procedures (e.g., HTTPS, secure cookies,
protection against brute-force attacks).

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1.4 Payment gateway integration
The payment gateway integration is a critical aspect of your online electricity payment and
metering system. This section should detail the selection, integration process, and security
considerations involved.

Begin by discussing the criteria for selecting suitable payment gateways for the Ambo branch.
Key factors to consider include:

 Availability in Ethiopia The chosen gateway must operate in Ethiopia and support local
payment methods.
 Integration with Local Payment Systems the gateway should seamlessly integrate with
commonly used payment methods in Ethiopia, such as mobile money platforms (e.g.,
Telebirr) and bank transfers (e.g., CBE Birr). Consider the penetration and usage rates of
various payment systems within the Ambo region.
 Security and Reliability: The gateway should have a proven track record of security and
reliability. Consider PCI DSS compliance and other relevant security certifications. Analyze
their uptime and history of security incidents.

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 CHAPTER THREE

RESEARCH METHODOLOGY
The research methodology section should clearly describe the research design, data collection
methods, data analysis techniques, and ethical considerations for your study on the online
electricity payment and metering system for the Ambo branch. Because you're dealing with both
the design and implementation of a system and its subsequent evaluation, a mixed-methods
approach is likely best.

3.1 Research Design:

State that you will be using a mixed-methods approach, combining quantitative and qualitative
methods. Justify this choice by explaining how the combination of quantitative and qualitative
data will provide a more comprehensive understanding of the system's impact. For example,
quantitative data will measure system performance and user adoption, while qualitative data will
explore user experiences and perceptions. Consider specifying a particular mixed-methods
design (e.g., explanatory sequential, exploratory sequential, convergent parallel).

3.2 Methods of Data Collection

Describe the specific methods used to collect both quantitative and qualitative data:

 Quantitative Data Collection:

 System Logs: Collect data from system logs to measure system performance (e.g.,
transaction processing times, error rates, uptime). Specify what data points you will
collect from the logs.
 Payment Transaction Data: Collect data on payment transactions (e.g., payment method,
amount, success/failure status, time of transaction). Specify how this data will be
extracted.
 Stakeholder Interviews: Interview key stakeholders (e.g., electricity provider staff,
system administrators) to understand their perspectives on the system's implementation
and performance.

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3.3 Data Analysis Techniques
Explain the techniques used to analyze both quantitative and qualitative data:

Quantitative Data Analysis

 Describe the statistical methods used to analyze quantitative data (e.g., descriptive
statistics, inferential statistics, regression analysis). Specify the statistical software you
will use (e.g., SPSS, R, STATA).

Qualitative Data Analysis

 Describe the qualitative data analysis approach (e.g., thematic analysis, grounded theory).
Explain how you will code and analyze interview transcripts and focus group data.
 Outline the process of identifying key themes, patterns, and insights from the qualitative
data.

3.4 System Requirements Analysis

This initial phase defines what the system needs to do and how it should perform:

 Functional Requirements: These specify the system's capabilities. Examples include:

 Customer registration and login.
 Meter reading input (manual or automated via smart meters).
 Billing calculation based on consumption and tariffs.
 Multiple payment gateway integration (Telebirr, CBE Birr, etc.).
 Payment history display.
 Bill viewing and downloading.
 Automated payment reminders.
 Outage notifications.
 Reporting and analytics dashboard for administrators.
 Admin panel for managing users, tariffs, and system settings.

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3.6 Target of the Population
The target population for your study on the online electricity payment and metering system for
the Ambo branch encompasses all individuals and groups directly or indirectly affected by the
system. This can be broken down into several key groups:

 Electricity Customers in the Ambo Branch Service Area: This is the most significant group.
The system is designed for their direct use, and their feedback and adoption are crucial for
evaluating the system's success. This group includes residential, commercial, and industrial
customers. Consider further segmentation based on factors like location (rural vs. urban),
income level, and level of technology adoption.

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 CHAPTER FOUR

TIME AND COST BUDGETING

A well-defined time schedule and budget are critical for the successful completion of your study.
This section outlines a possible approach for creating both for the online electricity payment and
metering system project in Ambo.

4.1Time Schedule (Gantt chart or Timeline)

S. Date and 15/6/2017 16/6/201 17/6/2017 18/6/201 19/6/2017 20/6/2017 16/6/2017
N Activities 7 7

1 Requiremen
ts Gathering

2 Define
proposal
Scope

3 Data
collection

4 Submit
proposal
research

5 Data
analysis

6 Test to
proposal

7 Make a
reference

Figure table 4.1

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4.2 Cost Budgeting
Provide a detailed breakdown of all anticipated costs associated with the project. Organize the budget by
category:

S.No Description Items Quantity Unit Cost Total Cost

1 Transportation Cost 6 (days) Br15.00 Br120.00

2 Computer 1 Br30000.00 Br30000.00

3 Personal and data collection 5 (days) Br10.00 Br50.00

cost

4 Laminating cost 3 Br10.00 Br30.00

5 Flash 1 Br400.00 Br400.00

6 Internet 4 (days) Br10.00 Br40.00

7 Printing 20 (sheets) Br5.00 Br100.00

8 Pen 3 Br30.00 Br90.00

Total Br30830.00

Figure table 4.2

Reference
1. Andrew, A & Okorie, Patrick & Ibrahim, Abdullah. (2019). DESIGN AND
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2. IMPLEMENTATION OF AN ELECTRICITY ON-LINE BILLING PAYMENT
SYSTEM
3. Arimoro, T. A., Oyctunji, A. K., & Odugboyc, O. E. (2019). Analysis of Electricity
Billing System in Corporate Buildings in Lagos, Nigeria.
4. Panthala, S., Islam, N., & Habib, S. A. (2015). Automated industrial load measurement
system.
5. Li, S., Wang, G., Zhou, J., & Chen, K. (2009). Fair and secure mobile billing systems.
Wireless personal communications, 51(1). 81-93.
6. What is system requirement ,” Google, 08 December2016. [Online] . Available.
www.google.com.et/. [Accessed 15 december2016 3:09:21].
7. Arimoro, T. A., Oyctunji, A. K., & Odugboyc, O. E. (2019). Analysis of Electricity
Billing System in Corporate Buildings in Lagos, Nigeria. Studies, 1(6), 10-20.
8. Panthala, S., Islam, N., & Habit, S. A. (2015). Automated industrial load
measurement system.
9. Adegboyega, A., Gabriel, A. A., Ademola, A. J., Victor, A. I., & Nigeri, K. (2013).
Design and Implementation of an Enhanced Power Billing System for Electricity
Consumers in Nigeria. African Journal of Computing & ICT, 6(1).
10. Antoniou, G., Batten, L., Narayan, S., & Parampalli, U. (2009). A privacy preserving
e-payment scheme. In Intelligent Distributed Computing III (pp. 197-202). Springer,
Berlin, Heidelberg
11. Rahul K. Sai (2016) Advanced Centralized Electricity Billing System Using (IOT).
International Journal of Advanced Research in Computer Science and Software
Engineering icrosoft Developer Network (MSDN): http://msdn2.microsoft.com/en-
us/default.aspx
12. Li, S., Wang, G., Zhou, J., & Chen, K. (2009). Fair and secure mobile billing systems.
Wireless personal communications, 51(1), 81-93.
13. Al-Ani, M. S., & Noory, R. (2012). Billing system design based on internet
environment. Editorial Preface, 3(9).

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