From: Collen Shivambu

To: Eugene Dias; Lawrence Lu; Gabrielle Van Wyk

Cc: Reginald Mangwiro; Hulisani Sidogi; Dean Li; Oswald Li
Subject: Re: Aginet Batch Upgrade for Herotel EX141
Date: Wednesday, November 29, 2023 3:56:27 PM
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Thanks Eugene, I'll try that.

Collen Shivambu
Technical Support Manager
Phone: 012 657 0960
E-mail: [email protected]

9 Landmarks Avenue, Samrand, Gauteng, 0157, South

Africa

The content of this email is confidential and intended for the recipient specified in the message only. You can read
more here: Email Disclaimer

From: Eugene Dias <[email protected]>

Sent: Wednesday, 29 November 2023 15:53
To: Collen Shivambu <[email protected]>; Lawrence Lu <[email protected]>; Gabrielle Van Wyk <[email protected]>
Cc: Reginald Mangwiro <[email protected]>; Hulisani Sidogi <[email protected]>; Dean Li <[email protected]>; Oswald Li <[email protected]>
Subject: RE: Aginet Batch Upgrade for Herotel EX141

Please see attached document regarding Aginet Config for more detail.

Also wanted to add – Please do not forget to click on “Stop Upgrading” before you disconnect the computer from the devices.

Thank you.

Kind Regards,
Eugene Dias
TP-Link Technologies South Africa (PTY) LTD
www.tp-link.com

From: Eugene Dias

Sent: Wednesday, November 29, 2023 3:42 PM
To: Collen Shivambu <[email protected]>; Lawrence Lu <[email protected]>; Gabrielle Van Wyk <[email protected]>
Cc: Reginald Mangwiro <[email protected]>; Hulisani Sidogi <[email protected]>; Dean Li <[email protected]>; Oswald Li <[email protected]>
Subject: RE: Aginet Batch Upgrade for Herotel EX141

Hi Collen

I had a similar issue getting the device to detect, so I uninstalled and reinstalled Aginet Config as well as Winpcap, which I had previously installed for something else.

I’ve attached the Aginet Config 3.0 documentation to refer to, but I am going to go through the setup steps and simplify it here.

1. After installing Aginet, set a static IP of 192.168.66.10 and subnet mask 255.255.255.0 on your NIC that you will be connecting to the switch with.

2. The device’s default IP is 192.168.0.1 which is on a different subnet but don’t worry about changing this, it will still detect the device regardless.

3. Launch the Aginet Config and go to “System Settings”, then select the NIC that you set the static IP address on and click apply.

4. Go to “Firmware Upgrade” and click the + icon to add and name the ISP Profile. Then click “+Add” to upload the middle firmware file. (Download:
https://mega.nz/file/2k8VUZKa#qUyQ65dnMhJAzfz-QM8apJqN_glmtIucB5r5aOoB5Mc)

5. Return to the dashboard, click on “Upgrade”, and select the ISP profile you created. After you do this, your status will change to Firmware Upgrading in the top left.

     
6. While Aginet Config is set to firmware upgrading, you will need to reboot the device that you want to upgrade. Once you reboot the device, it should automatically
appear under “Operation Logs” with the devices upgrade status.
 7. Once the middle firmware has successfully upgraded on the devices, you can repeat the above steps to upgrade to the final firmware, which you would need to
replace the middle firmware file with the final firmware bin file. (Final FW Download: https://mega.nz/file/yhdU3LwC#CrReCwP6-QfHtsekpsyWebVJ7-
ZCI7HMwG0ZtP_xXWs)

That’s the firmware upgrading, next steps would be configure the device using Aginet Config, which basically follows the same steps to configure the devices.

I have already modified a devices config to use TR-098 instead of TR-181 and backed up the config, which we will import into Aginet Config for the configuration portion – I
will send you the config file and steps in a separate email, I am just busty testing the default config and making sure nothing changes when the device gets reset to etc.

You can go ahead with the firmware upgrades so long and we can do the configuration afterwards.

Please let me know if you run into any issues or require any assistance with the firmware upgrades.

Thank you

Kind Regards,
Eugene Dias
TP-Link Technologies South Africa (PTY) LTD
www.tp-link.com

From: Collen Shivambu <[email protected]>

Sent: Wednesday, November 29, 2023 2:06 PM
To: Eugene Dias <[email protected]>; Lawrence Lu <[email protected]>; Gabrielle Van Wyk <[email protected]>
Cc: Reginald Mangwiro <[email protected]>; Hulisani Sidogi <[email protected]>; Dean Li <[email protected]>; Oswald Li <[email protected]>
Subject: Re: Aginet Batch Upgrade for Herotel EX141

Hi Eugene,

Thanks, I will await your feedback.

Collen Shivambu
Technical Support Manager
Phone: 012 657 0960
E-mail: [email protected]

9 Landmarks Avenue, Samrand, Gauteng, 0157, South

Africa

The content of this email is confidential and intended for the recipient specified in the message only. You can read
more here: Email Disclaimer

From: Eugene Dias <[email protected]>

Sent: Wednesday, 29 November 2023 10:29
To: Collen Shivambu <[email protected]>; Lawrence Lu <[email protected]>; Gabrielle Van Wyk <[email protected]>
Cc: Reginald Mangwiro <[email protected]>; Hulisani Sidogi <[email protected]>; Dean Li <[email protected]>; Oswald Li <[email protected]>
Subject: RE: Aginet Batch Upgrade for Herotel EX141

Hi Collen
The firmware version should be: 1.1.0 3.1.0 v608a.0 Build 231110 Rel.26965n.

Unfortunately, you can’t straight upgrade to this firmware version as it will require a middle firmware upgrade prior to upgrading the version mentioned.

With regards to your question about the devices appearing in the Aginet Config – this is triggered by device reset / reboot. So once the device is connected to your switch,
you can reboot the device and it should appear in the list.

I have some training this morning, but I will go through the setup on my end to confirm everything and send through a step-by-step guide on what exactly needs to be
done.

Will advise shortly, and send you the updated firmware but will still need to upgrade the middle firmware
(EX141v1_1.1.0_3.1.0_UP_BOOT_TRANS_agc3000(231116)_2023-11-16_11.42.57.bin https://mega.nz/file/2k8VUZKa#qUyQ65dnMhJAzfz-
QM8apJqN_glmtIucB5r5aOoB5Mc) before upgrading the updated firmware which I will send through shortly. (just want to confirm changes and test before I do)

Thank you

Kind Regards,
Eugene Dias
TP-Link Technologies South Africa (PTY) LTD
www.tp-link.com

From: Collen Shivambu <[email protected]>

Sent: Wednesday, November 29, 2023 9:33 AM
To: Lawrence Lu <[email protected]>; Gabrielle Van Wyk <[email protected]>
Cc: Reginald Mangwiro <[email protected]>; Hulisani Sidogi <[email protected]>; Eugene Dias <[email protected]>; Dean Li <dean.li@tp-
link.com>; Oswald Li <[email protected]>
Subject: Re: Aginet Batch Upgrade for Herotel EX141
Importance: High

Hi Lawrance,

Can you please advise here on what needs to be done on the devices, are these devices already updated? is the Aginet sorted as I raised that the devices are not
appearing on the system to do batch configuration?

You communicated with Gabby today but it is still not clear what needs to be done exactly. Please communicate here for better clarification.

Collen Shivambu
Technical Support Manager
Phone: 012 657 0960
E-mail: [email protected]

9 Landmarks Avenue, Samrand, Gauteng, 0157, South

Africa

The content of this email is confidential and intended for the recipient specified in the message only. You can read
more here: Email Disclaimer

From: Eugene Dias <[email protected]>

Sent: Tuesday, 28 November 2023 15:54
To: Collen Shivambu <[email protected]>; Dean Li <[email protected]>; Lawrence Lu <[email protected]>; Oswald Li <[email protected]>
Cc: Reginald Mangwiro <[email protected]>; Gabrielle Van Wyk <[email protected]>
Subject: RE: Aginet Batch Upgrade for Herotel EX141

Hi Collen

It shouldn’t have a negative impact, the Aginet config just simplifies bulk firmware upgrades and configurations, so you can have certain settings preconfigured on default,
such as TR-069 settings etc.

Essentially, if you have all devices reporting to an ACS server, you could manage these configurations and upgrades in bulk via the ACS server.

Other than consuming more time, doing the firmware upgrade manually shouldn’t cause any issues.

Kind Regards,
Eugene Dias
TP-Link Technologies South Africa (PTY) LTD
www.tp-link.com

From: Collen Shivambu <[email protected]>

Sent: Tuesday, November 28, 2023 3:18 PM
To: Dean Li <[email protected]>; Eugene Dias <[email protected]>; Lawrence Lu <[email protected]>; Oswald Li <[email protected]>
Cc: Reginald Mangwiro <[email protected]>; Gabrielle Van Wyk <[email protected]>
Subject: Re: Aginet Batch Upgrade for Herotel EX141

Some people who received this message don't often get email from [email protected]. Learn why this is important

Hi Eugene,

Please confirm if the following will have a negative impact on the firmware upgrade.

1. Will doing the upgrade manually one by one have any negative impact or is it still fine?
2. I saw you can use the router as your main to upgrade the others at a go, Will it also have any negative impact or any firmware upgrade in the sequence
stated will be okay?

Collen Shivambu
Technical Support Manager
Phone: 012 657 0960
E-mail: [email protected]

9 Landmarks Avenue, Samrand, Gauteng, 0157, South

Africa

The content of this email is confidential and intended for the recipient specified in the message only. You can read
more here: Email Disclaimer

From: Dean Li <[email protected]>

Sent: Tuesday, 28 November 2023 15:07
To: Eugene Dias <[email protected]>; Collen Shivambu <[email protected]>; Lawrence Lu <[email protected]>; Oswald Li <[email protected]>
Cc: Reginald Mangwiro <[email protected]>; Gabrielle Van Wyk <[email protected]>
Subject: RE: Aginet Batch Upgrade for Herotel EX141

Loop Oswald

Best Regards~

Dean.Li | 李垒
Product Manager
Office: +86 2153 4983
Mobile：+86 18019207615

From: Eugene Dias <[email protected]>

Sent: Tuesday, November 28, 2023 9:06 PM
To: Collen Shivambu <[email protected]>; Lawrence Lu <[email protected]>
Cc: Reginald Mangwiro <[email protected]>; Dean Li <[email protected]>; Gabrielle Van Wyk <[email protected]>
Subject: RE: Aginet Batch Upgrade for Herotel EX141

Hi Collen

I am experiencing the same issue on a test environment – I am busy investigating and will advise asap.

I suspect it could be related to WinPcap but will let you know shorly.

Thank you

Kind Regards,
Eugene Dias
TP-Link Technologies South Africa (PTY) LTD
www.tp-link.com

From: Collen Shivambu <[email protected]>

Sent: Tuesday, November 28, 2023 2:54 PM
To: Lawrence Lu <[email protected]>; Eugene Dias <[email protected]>
Cc: Reginald Mangwiro <[email protected]>; Dean Li <[email protected]>; Gabrielle Van Wyk <[email protected]>
Subject: Re: Aginet Batch Upgrade for Herotel EX141

Some people who received this message don't often get email from [email protected]. Learn why this is important

Hi Lawrence,

Any feedback??

Collen Shivambu
Technical Support Manager
Phone: 012 657 0960
E-mail: [email protected]

9 Landmarks Avenue, Samrand, Gauteng, 0157, South

Africa

The content of this email is confidential and intended for the recipient specified in the message only. You can read
more here: Email Disclaimer

From: Collen Shivambu <[email protected]>

Sent: Tuesday, 28 November 2023 11:01
To: Lawrence Lu <[email protected]>; Eugene Dias <[email protected]>
Cc: Reginald Mangwiro <[email protected]>; Dean Li <[email protected]>; Gabrielle Van Wyk <[email protected]>
Subject: Re: Aginet Batch Upgrade for Herotel EX141

Hi Team,

I would like to know that when you connect the devices on the closed network does the system automatically pick them up or do we have to import them? I
have done the configurations as per the guide but the devices are not appearing.

Collen Shivambu
Technical Support Manager
Phone: 012 657 0960
E-mail: [email protected]

9 Landmarks Avenue, Samrand, Gauteng, 0157, South

Africa

The content of this email is confidential and intended for the recipient specified in the message only. You can read
more here: Email Disclaimer

From: Lawrence Lu <[email protected]>

Sent: Tuesday, 28 November 2023 08:05
To: Collen Shivambu <[email protected]>; Gabrielle Van Wyk <[email protected]>; Eugene Dias <[email protected]>
Cc: Reginald Mangwiro <[email protected]>; Dean Li <[email protected]>
Subject: RE: Aginet Batch Upgrade for Herotel EX141

Hi Collen,

Please note that you need to upgrade to middle firmware first and then to final firmware. You can use Aginet config to do batch upgrade, tools are as attached.
Please try to use Aginet 3.0 to upgrade firmware for EX141.
Please upgrade mid fw first: EX141v1_1.1.0_3.1.0_UP_BOOT_TRANS_agc3000(231116)_2023-11-16_11.42.57.bin
https://mega.nz/file/2k8VUZKa#qUyQ65dnMhJAzfz-QM8apJqN_glmtIucB5r5aOoB5Mc

then upgrade to final fw: EX141v1_1.1.0_3.1.0_UP_BOOT_agc3000(231110)_2023-11-10_15.51.32.bin

https://mega.nz/file/yhdU3LwC#CrReCwP6-QfHtsekpsyWebVJ7-ZCI7HMwG0ZtP_xXWs
FW file name: EX141v1_1.1.0_3.1.0_UP_BOOT_agc3000(231110)_2023-11-10_15.51.32.bin
FW version： 1.1.0 3.1.0 v608a.0 Build 231110 Rel.26965n

Best Regards！

Lawrence Lu

From: Collen Shivambu <[email protected]>

Sent: Monday, November 27, 2023 3:21 PM
To: Lawrence Lu <[email protected]>; Gabrielle Van Wyk <[email protected]>; Eugene Dias <[email protected]>
Cc: Reginald Mangwiro <[email protected]>
Subject: Re: Aginet Batch Upgrade for Herotel EX141

Hi Lawrence,

Can you supply us with the firmware when you are done.

Collen Shivambu
Technical Support Manager
Phone: 012 657 0960
E-mail: [email protected]

9 Landmarks Avenue, Samrand, Gauteng, 0157, South

Africa

The content of this email is confidential and intended for the recipient specified in the message only. You can read
more here: Email Disclaimer

From: Lawrence Lu <[email protected]>

Sent: Monday, 27 November 2023 15:15
To: Gabrielle Van Wyk <[email protected]>; Eugene Dias <[email protected]>
Cc: Reginald Mangwiro <[email protected]>; Collen Shivambu <[email protected]>
Subject: RE: Aginet Batch Upgrade for Herotel EX141

Hi Eugene,

please test for upgrading the EX141 asap by using Aginet Config and let us know the result by email. You need to upgrade to middle firmware first and then to official
firmware.

Best Regards！

Lawrence Lu

From: Gabrielle Van Wyk <[email protected]>

Sent: Monday, November 27, 2023 3:11 PM
To: Lawrence Lu <[email protected]>; Eugene Dias <[email protected]>
Cc: Reginald Mangwiro <[email protected]>; Collen Shivambu <[email protected]>
Subject: RE: Aginet Batch Upgrade for Herotel EX141

Hi Lawrence

Are we doing config or loading firmware?

Please kindly send the config or the firmware need to load for Herotel?

Kind regards
 Gabrielle van Wyk
Product Manager
Phone: 012 657 0960
E-mail: [email protected]
Mobile: 084 568 9843
9 Landmarks Avenue, Samrand, Gauteng, 0157, South
Africa

The content of this email is confidential and intended for the recipient specified in the message only. You can read
more here: Email Disclaimer

From: Lawrence Lu <[email protected]>

Sent: Tuesday, November 21, 2023 2:04 PM
To: Gabrielle Van Wyk <[email protected]>; Eugene Dias <[email protected]>
Cc: Reginald Mangwiro <[email protected]>
Subject: Aginet Batch Upgrade for Herotel EX141

Hi Gabrielle,

Please note Aginet config 3.0 supports Batch Upgrade function so you can use it to do batch upgrade for Herotel.

Attached you can find the user guide for Aginet Config 3.0 and you can click below link to download the installation file. You can check chapter 6.5 for guidance on batch
upgrade.
https://drive.google.com/drive/folders/10qGU3wiIh8afUBwaqPph7Z2qE07GtTxq?usp=drive_link

Hi Eugene,

Please test the batch upgrade function by yourself as well. Thanks.

Best Regards！

Lawrence Lu