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Reference Benjamin Tenorio

The reference check for Benjamin Tenorio, who applied for the Customer Care Team Leader position, indicates he was an Assistant Team Manager at Concentrix from October 2017, known for his process innovations and effective coaching style. He demonstrates strong interpersonal skills, adaptability, and a collaborative management approach, with no concerns regarding his integrity or attendance. The referee would rehire him and is open to releasing reference details if requested.

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17 views2 pages

Reference Benjamin Tenorio

The reference check for Benjamin Tenorio, who applied for the Customer Care Team Leader position, indicates he was an Assistant Team Manager at Concentrix from October 2017, known for his process innovations and effective coaching style. He demonstrates strong interpersonal skills, adaptability, and a collaborative management approach, with no concerns regarding his integrity or attendance. The referee would rehire him and is open to releasing reference details if requested.

Uploaded by

camz.agpalza
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Reference Check- TWG

Date 18/02/2025
Candidate name: Benjamin Tenorio
Role applied f or: Customer Care Team Leader
Ref eree: Dana Camille Agpalza

Ref erees position: Senior Operations Manager

Ref eree company: Concentrix

Contact details:
Please confirm his/her dates of employment

October 2017

Confirm position and reporting relationship

Assistant Team Manager/SME

What were his/her responsibilities as part of the role?


As the assistant team manager and subject matter expert, he handled escalation calls, addressed
representatives' inquiries through f loor walking, supported the team in the absence of the team manager,
and of f ered f eedback and coaching to address agents' skill gaps.

Overall impressions

Benjamin has been known f or his process guides and innovations that transf ormed the processes of the account

How would you describe their interpersonal skills and style with internal and external
customers/stakeholders?
He consistently adopts a respectf ul, patient, and f riendly demeanour to f oster trust and satisf action among
customers and colleagues.

How would you describe their leadership style? (Applicable for management positions)
His approach to leadership leans heavily towards coaching. With a background in mentoring agents, he has
established an ef f ective coaching f ramework f rom the outset.

Can you give an example of when he has influenced change? Or gained buy in from his direct reports.

He has driven change by managing the mentor's team and suggesting guidelines f or the new selection process.

Did he/she show initiative, and were they able to work independently?
He demonstrates a high level of independence, and whenever he encounters a challenge at work, he develops a
process guide and presents it to me f or approval bef ore implementing any changes

How would you describe their ability to pick up new skills?


Benj demonstrates remarkable adaptability, as evidenced by his role as one of the initial members of the team
when the Business LOB was established.

How did they cope under pressure?


Reference Check- TWG
He managed to handle pressure ef f ectively by consistently completing his tasks, irrespective of their quantity. He
seldom voices complaints, which enables him to f inish his work promptly.

How did they respond to constructive feedback?


He is highly receptive to f eedback, actively seeking it out whenever possible. He takes the advice given to him and
uses it to enhance his skills and perf ormance.

What management style gets the best from them? (direct, collaborative, etc?)

Collaborative

What software did he/she use in his/her role? How would you rate them?

Work f orce engine CRM – 10/10

What were the key strengths/weaknesses of this person?


Strengths:
Innovation and product knowledge
Weaknesses/areas to keep developing: leadership skills handling a team

Did you have any concerns about their honesty/integrity? If yes, please explain.

No issues with integrity

Has he/she taken excess sick days (more than the allocated 5 per year)? If so, why? Has he/she taken
excess holidays (more than the allocated 4 weeks per year)? If so, why?
He has good attendance and rarely use sick leaves

What was his/her reason for leaving?

He was promoted to a team Manager role on a dif f erent account

Would you rehire him/her?

Yes

Is there anything further you think we should know about him/her ?


N/A

If he/she were to request the details of this reference are you happy for us to release that information to
him/her?
Yes

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