Module 4 Hand Out
Module 4 Hand Out
Emotional Intelligence: Before we explain the meaning of the word EQ, let us define
first the terms emotion and intelligence.
Emotion is any disturbance of mind, feeling, passion, any excited psychological state.
However, emotional intelligence will be defined as the ability of an individual to command
respect by building relationships or the power to urge.
Emotional intelligence refers to the ability of an individual to manage and control his or
her emotions. It possesses the ability to control the emotions of others thus influencing other
people’s feelings.
The benefits of emotional intelligence is the ability to recognize, use, understand, and
manage emotions in an effective and constructive way. A high EQ helps individuals to
communicate better, decrease their anxiety and stress, defuse conflicts, improve relationships,
empathize with others, and effectively conquer life’s challenges. Our emotional intelligence
affects the value of our lives because it influences our behavior and relationships.
Good leader shows their Emotional Intelligence by exhibiting all five of its key
components:
1. Self-awareness: Exhibited by self-confidence, realistic self assessment and self offensive
sense of humor. Most people with high Emotional Intelligence perceive their emotions and that
they don’t let their feelings rule them. They understand their strengths and weaknesses, and
they work on these areas so they can perform better. Also, can cope with their feelings simply.
2. Self-Management: Exhibited by credibility and truthfulness, comfort with uncertainty and
honesty to change. This is the capability to control emotions and impulses. Persons who self-
control typically don’t allow themselves to become too irritated or jealous, and they don’t make
spontaneous, careless decisions. They really think before they do something.
3. Self-Motivation: Exhibited by a strong force to realize optimism, and high organizational
commitment. Persons with a high emotional intelligence are willing to postpone immediate
results for long-term success. They are highly creative, love a challenge, and are successful in
whatever they do.
4. Empathy: Exhibited by know-how in structuring and retaining talents, and crosscultural
sensitivity and check to clients and customers. This is the ability to recognize with and
understand the needs desires, and viewpoints of those around you. Empathetic persons avoid
stereotyping and judging too promptly, and they live their lives in an open, and honest way.
5. Social Skill: Exhibited by the capacity to lead change efforts, expressiveness, and skill in
building and leading teams. Persons with strong social skills are naturally team players. Rather
than center on their own victory, they help others to build up and excel. They can manage
disputes, are outstanding communicators, and are masters at building and maintaining
relationships.
Emotional intelligence sometimes refers to EQ and EI are equally necessary to balance
leadership. Thus, it is one of the most important attributes of an excellent leader. Emotional
intelligence is a range in which everyone can be taught and get better.