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Hiu Ching contacted British Airways regarding a disrupted flight and issues with rebooking. After providing necessary details, Bidisha, a customer support representative, successfully reissued the tickets and confirmed Hiu Ching's eligibility for compensation due to extended travel time. The chat concluded with Hiu Ching expressing gratitude for the assistance received.

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24 views2 pages

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Hiu Ching contacted British Airways regarding a disrupted flight and issues with rebooking. After providing necessary details, Bidisha, a customer support representative, successfully reissued the tickets and confirmed Hiu Ching's eligibility for compensation due to extended travel time. The chat concluded with Hiu Ching expressing gratitude for the assistance received.

Uploaded by

lhcjanet212
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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British Airways (04/07/2024, 03:01:48): Thanks for contacting us,

we’re very sorry about your disrupted flight.


British Airways (04/07/2024, 03:01:49): Just a moment while I
connect you with one of our live customer support experts.

Just so you know, we’re not currently able to process payments over
live chat.
Bidisha P (04/07/2024, 03:02:14): Thank you for contacting British
Airways. My name is Bidisha. May I have your full name please?
Bidisha P (04/07/2024, 03:02:18): Please be advised that if at any
point of time, you are not able to see my messages during the chat
then please refresh your page, they will re appear.
Hiu Ching (04/07/2024, 03:02:25): Hello, I am experiencing problem
with confirming the rebooking for my cancelled flight
Bidisha P (04/07/2024, 03:04:09): I am so sorry for the
inconvenience that has caused, I will surely check all the details
for you.
Bidisha P (04/07/2024, 03:04:25): May I have the booking reference
number please?
Hiu Ching (04/07/2024, 03:05:24): it's K6SGYX
Hiu Ching (04/07/2024, 03:06:05): It kept jumping to the "We're
sorry but something went wrong" page when I selected and tried to
confirm my rebook flight
Hiu Ching (04/07/2024, 03:06:38): Also, I would like to confirm I am
eligible to request for compensation for this flight cancellation as
I wasn't allowed any options of rebooking a direct flight but only
flights with a stop at Doha. This has caused an extra 3.5 hours of
travel (plus transfer) which should entitle me to compensation
according to https://www.britishairways.com/content/information/
legal/flight-cancellation-compensation. Am I correct?
Hiu Ching (04/07/2024, 03:06:46): thank you for your kind assistance
Bidisha P (04/07/2024, 03:07:30): Yes, you can file the claim
compensation for the inconvenience caused.
Bidisha P (04/07/2024, 03:07:46): In order to validate your booking,
may I ask you a few questions?
Hiu Ching (04/07/2024, 03:11:07): sure, please proceed
Bidisha P (04/07/2024, 03:13:41): 1st line of address and postcode
as registered on the booking.

Name one other passenger on your booking. (if any)


Hiu Ching (04/07/2024, 03:14:32): Flat 5, 17/F, Yuk Lun House
Hiu Ching (04/07/2024, 03:15:44): The booking is for LEI, Hiu Ching
(myself) alone
Bidisha P (04/07/2024, 03:16:12): What is the method of your
booking? (via BA website/BA contact center/travel agent name/other
airlines)?
Hiu Ching (04/07/2024, 03:16:32): direct booking via BA website
Bidisha P (04/07/2024, 03:16:51): Thank you so much, I have
successfully validated your booking.
Bidisha P (04/07/2024, 03:17:05): Please allow me 2-3 minutes to
check on the details for you.
Hiu Ching (04/07/2024, 03:17:41): Thank you for your help:)
Bidisha P (04/07/2024, 03:22:45): I am still working on it, please
stay connected, I am so sorry for the delay.
Hiu Ching (04/07/2024, 03:24:38): no worries at all!
Bidisha P (04/07/2024, 03:32:32): Thank you so much for your
patience.
Bidisha P (04/07/2024, 03:32:33): QR 817 10JUL HKGDOH 1910 2205

BA6170 11JUL DOHLHR 0110 0625


Bidisha P (04/07/2024, 03:32:43): Will this flight work?
Hiu Ching (04/07/2024, 03:35:36): yes please
Bidisha P (04/07/2024, 03:35:51): Sure, I will proceed with this.
Hiu Ching (04/07/2024, 03:35:58): thank you so much
Bidisha P (04/07/2024, 03:36:16): You are most welcome.
Bidisha P (04/07/2024, 03:36:25): Please allow me 2 minutes.
Hiu Ching (04/07/2024, 03:37:43): take your time please
Bidisha P (04/07/2024, 03:40:26): Thank you so much for your
patience.
Bidisha P (04/07/2024, 03:40:36): I have successfully reissued the
tickets.
Bidisha P (04/07/2024, 03:40:43): I have sent you an email as well.
Bidisha P (04/07/2024, 03:40:52): Apart from that is there anything
else I may assist you with?
Hiu Ching (04/07/2024, 03:41:29): I have received the confirmation
email, thank you for the help!
Bidisha P (04/07/2024, 03:41:32): You are most welcome.
Hiu Ching (04/07/2024, 03:42:00): then I'll just need to submit a
compensation request for the extended flight duration right?
Bidisha P (04/07/2024, 03:42:14): Yes, sure.
Hiu Ching (04/07/2024, 03:42:44): that's all then, thank you helping
through and also your patience:) have a good day
Bidisha P (04/07/2024, 03:42:53): You are most welcome. I am glad I
could help.
Bidisha P (04/07/2024, 03:42:54): When the chat closes, there will
be an opportunity to provide feedback about your experience today.
You will be able to rate this chat on a scale of 0 to 10, 0 being
the lowest and 10 being highest.
Bidisha P (04/07/2024, 03:42:58): If you wish to save the transcript
of the chat, then please do this before completing the survey by
selecting 'Save Transcript' at the bottom of the chat window. All
feedback is greatly appreciated.

Thank you for contacting British Airways.

Have a great day.

Take care.

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