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Problem Solving

Problem solving is the ability to identify, understand, and resolve issues effectively, which is highly valued by employers across industries. To improve problem-solving skills, individuals can practice active listening, brainstorm solutions, and reflect on personal experiences. Examples of problem-solving include troubleshooting technical issues, assisting customers, and adapting to changes.

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3 views2 pages

Problem Solving

Problem solving is the ability to identify, understand, and resolve issues effectively, which is highly valued by employers across industries. To improve problem-solving skills, individuals can practice active listening, brainstorm solutions, and reflect on personal experiences. Examples of problem-solving include troubleshooting technical issues, assisting customers, and adapting to changes.

Uploaded by

ssjm2755
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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PROBLEM

SOLVING
WHAT IS IT?
The ability to recognize and understand a
problem, gather ideas to solve the issue,
and then decide on the best solution.

WHY IS IT IMPORTANT?
Employers in all industries place high
importance on hiring candidates with this skill.
Having Problem Solving skills can help make the
work environment run more efficiently and
customer relationships stronger.

HOW CAN I GET BETTER AT IT?


• Practice active listening and asking questions
to understand all sides of a problem
• Identify a problem you, or someone you
know, are having and brainstorm solutions
• Make a list of steps to take to successfully
solve a problem

WHAT ARE SOME EXAMPLES OF IT?


TIP: Think of examples you might have from your own experience and keep
them in mind for when you prepare for interviews!

• Troubleshooting and resolving technical issues


• Helping a difficult customer find a solution to their issue
• Coming up with new ideas to make something better
• Finding an alternate solution when plans change
• Correcting a mistake at work
• Thinking outside the box

NCTC CAREER SERVICES CENTER


(940) 498-6259 | TEXT: (940) 290-6442
[email protected] | NCTC.EDU/CAREER-SERVICES
TIME TO APPLY
PROBLEM SOLVING

PRACTICE INTERVIEW QUESTIONS


FOCUSED ON PROBLEM SOLVING SKILLS

• What are the steps you would take to


resolve a problem?
• Can you share a time where you had to
use problem solving to fix an urgent situation
at home or at work?

REFLECTION
• What are some examples where you had
to use problem solving in your classes?
• How could problem solving be used in
your current job or in the career you want
to have?
• Why do employers want people who can
solve problems and come up with new ideas?

Resumes Job Fairs


1-on-1 Coaching Professional Skills
Practice Interviews Career/ Major Exploration

NCTC CAREER SERVICES CENTER


(940) 498-6259 | TEXT: (940) 290-6442
[email protected] | NCTC.EDU/CAREER-SERVICES

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