Short Note for WDDBA Level – 2

Unit of competence: - Administrate network and computer Hardware

A computer network is a connection of two or more computers and other devices that communicate to share
data,hardware, and software.
Central Disk storage – Network system provide the possibility of using a dedicated file server to store all the
company data in one location.
Stand-Alone Computer- Peers, Client , Servers, Media, Network Resources , Node.

Firewall is a security measure that consists of protecting your network from intruders. This is primarily
important if you plan to connect your network to the Internet. There are two types of firewalls: hardware
and software
Network Types : Local Area Network (LAN), Metropolitan Area Network( MAN), Wide Area Network (WAN)

Types of LAN: 1, Peer-to-peer LAN, 2, client-server LAN, 3, hybrid LAN

Subnet: A separate and identifiable portion of an organization's network, typically arrange on one floor,
building or geographical location.
Subnet Mask: A 32-bit number used to differentiate the network component of an IP address by dividing the
IP address into a network address and host address
Network Interface Card (NIC): A computer hardware component that allows a computer to connect to a
network

Unit of competence : Implement Maintenance Procedure

Telecommunications, also known as telecom, is the exchange of information over large distances.

Hardware: The term hardware refers to mechanical device that makes up computer. Computer hardware
consists of interconnected electronic devices that we can use to control computer’s operation, input and
output. Examples of hardware are CPU, keyboard, mouse, hard disk, etc.

Software: A set of instructions that drives computer to do stipulated tasks is called a program. Software
instructions are programmed in a computer language, translated into machine language, and executed by
computer. Software can be categorized into two types –
System software: such as Windows, Linux, Unix, etc and

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Application software : Microsoft Word, Excel, PowerPoint, Oracle, etc.
Architecture is defined as: In reference to computers, software or networks, the overall design of a
computing system and the logical and physical interrelationships between its components.
Network architecture capabilities : The network capabilities enables innovation for a large ecosystem where
experiences and sensations will be transparent across the boundaries of physical and virtual realities
supporting a world of connNetwork architecture is the layout of the network.
A service-level agreement or SLA: is a contract between a service supplier and a customer. They are
typically found in the corporate space but may also be used by retail organizations that cater to individuals
(like internet providers).

Important (SLA): 1. Protect both vendors and suppliers , 2. Stipulate quality and performance measures, 3.
Specify exceptions and extenuating circumstances.
A maintenance plan : is a document that defines work done to maintain assets in a facility proactively.

Operate_Database_Application_and_Access_and_Use_Database_Application
Data Base is : a collection of logically related data that is related to a particular topic or purpose, designed
to meet the information needs of an organization. In another word, logically related data comprises entities,
attributes, and relationships of an organization's information.
Data Base Management System (DBMS):-is a software that creates the Data Base and organizes manipulates
as well as retrieves data stored in a data base. In another word, DBMS provides you with a tool to add,
delete, display, maintain, print, search, select, sort and update the data stored in the database. There are
different Examples of DBMS Software like MS-access, SQL, and Oracle etc...
Microsoft Access is a database creation program that allows for anyone to easily organize, maintain and edit
a database. It is suitable for anything from small projects to large businesses, and is a very visual program.
This makes it great for performing data entry, as you don't need to work with tables and spreadsheets.

Unit of Competenc: Prevent and Eliminate MUDA:

Muda is a Japanese word for waste. There are two types of wastes: obvious wastes and hidden wastes.
The Three M’s
Imbalance (inequality)(Mura)

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 Excessive (too much)(Muri)
Wasteful (Muda) Works

Muda is: - Production factors that increase productivity and decrease cost, in other words,
eliminating all unnecessary things.

Muri:-Mental and physical overburden on operators, and overburden on production machinery we should
not force hard work on Employees in the name of productivity improvement.

Mura: - Variation in work distribution, production capacity of machinery, and material specifications
The 7 forms of waste include, motion, inventory, transportation , over processing, rework, time, cash,
over production , Talent and ideas.

Unit of Competence: Record Client Request Requirements

Organizational standrds are bench marks with which your organization can reflect on client engagement
with your product or service.
Definition of terms :-
1. Client - can be an individual, an organization, business or an institution.
They may come in person or communicate using any communication means like telephone, email, fax or
online help desk to get technical support, consultation on technologies etc
2. Log – means recording client support requirements based on organizational rule, regulation and policies.
3. First level Support - usually refers to the initial support offered to a customer by a help desk operator; in
this initial point of contact, the officer determines the nature of the call and will try to solve the problem if
it is straightforward.
4. Priority - the value given to an incident, problem or change to indicate its relative importance in order to
appropriately allocate resources and specify an appropriate time-frame for resolution.
5. Escalate - transferring a helpdesk that cannot be resolved to personnel at a lower level such as an IT
specialist or IT manager.
6. Service Level Agreement - an agreement between a service provider and a customer detailing the level of
service that is provided, usually including what is covered, what is not covered, the response time for
resolution.

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Organizational guidelines are the policies or procedures that are used to correctly perform a specific activity
or operation within an organization.

The most common ways of prioritization mechanisms:

High Priority: - high priority is given where the business-critical system has got a problem.
- A significant number of people are affected by an issue, a customer’s computer crashed, the network server
is down, a virus attack, or there is a security concern.
Medium Priority: A single customer is affected by a problem but is still able to work, or there are problems
with a service but it is still functional.
Low Priority: Routine or maintenance tasks.
Contacting the client : If you are the support person who has been contacted by the help desk, you need to
contact the client soon after receiving their request from the help desk. You’ll also need to investigate and
document the issues raised by the client.
Obtaining client feedback: There are a number of reasons why it is important for you to obtain client
feedback.
Listening to the client: When you’re dealing with clients and colleagues, it’s vital that you listen carefully and
respond appropriately. To do this, people often use the active listening technique.
A source of information : is one of the basic concepts of communication and information processing. Sources
are objects which encode message data and transmit the information, via channel, to one or more receivers.
Communication is a process of transferring information from one entity to another. Communication is
commonly defined as "the imparting or interchange of thoughts, opinions, or information by speech, writing,
or signs".
Communication Media: The media in the communication process is the medium that the sender uses to
transmit the message to the receiver

Unit of Competence: Update and Document Operational Procedures

Documentation :- may refer to the process of providing evidence ("to document something") or to the
communicable material used to provide such documentation (i.e. a document).
User documentation –Designed for the end user of the computer hardware or software. It may not be a
computer specialist.

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Technical documentation is the generic term for documentation with regard to a product. People mainly
associate the term with the documents and information that are passed on to the public by the
manufacturer.
Standards: ensure that levels of quality, safety, reliability and efficiency are incorporated into products and
services when they are developed and used.
• What is ISO? : ISO stands for the International Organisation for Standardisation. This is a global
organization that produces standards. Members are government bodies, industry associations and private
organisations that have an interest in industry standardisation.
• What is IEC? The International Electro Technical Commission (IEC) prepares and publishes international
standards for all electrical, electronic and related technologies.
Markup is a modern system for interpretation of a text in a way that is syntactically distinguishable from
that text. Example XML, Pdf, docs …
• Metadata is information about the document and includes author information, copyright, license and a
revision history of the document. Example:- title, abstract, Author , Editor, Update, Copyright, Email, License
and Notice, etc…
An Operating Procedure (OP) is a set of written instructions that document a routine on repetitive activity
followed by an organization.
Update Software programmers gradually develop updates for their software packages as they discover
problems with the software and design tools to address or fix these problems.
Automatic Updates. If a computer is on a reasonably fast Internet connection, the easiest way to keep it up
to date is to allow the programs to automatically check for updates and download and install them as
needed.
Manual Updating. A computer user can also turn off all automatic update checking and choose to manually
check for updates.
Offline Updating. If a computer is in a location that never has access to the Internet, a computer lab
manager will need to download updates from a computer that is connected to the Internet and then transfer
them (via a disk or flash drive) to the computer in question to be installed.

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