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The document outlines the order processing workflow, detailing the roles and responsibilities of various team members including the CRE, BDE, Coordinator, QC Technician, Processor, and Dispatch Executive. It emphasizes the importance of tracking order status and managing returns and exchanges through specific modules. Additionally, it highlights the escalation process for any issues that arise during order fulfillment.

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rakib islam
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0% found this document useful (0 votes)
9 views1 page

Untitled Document

The document outlines the order processing workflow, detailing the roles and responsibilities of various team members including the CRE, BDE, Coordinator, QC Technician, Processor, and Dispatch Executive. It emphasizes the importance of tracking order status and managing returns and exchanges through specific modules. Additionally, it highlights the escalation process for any issues that arise during order fulfillment.

Uploaded by

rakib islam
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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‭Order Processing Workflow:‬

‭1.‬ O ‭ rder Tracking:‬‭All stages of the order are tracked‬‭in the "Order Status Management‬
‭Module" for live updates to customers.‬
‭2.‬ ‭CRE Role:‬
‭○‬ ‭Receives new order notification.‬
‭○‬ ‭Confirms product details, creates an account if needed, and verifies delivery‬
‭preferences with the customer.‬
‭○‬ ‭Processes payments and sends order for processing.‬
‭3.‬ ‭BDE Role:‬
‭○‬ ‭Confirms product specs, availability, and price with the supplier.‬
‭○‬ ‭Creates and assigns a Purchase Order (PO) to the Coordinator.‬
‭4.‬ ‭Coordinator Role:‬
‭○‬ ‭Conducts preliminary QC with a tablet at the supplier location, updates status,‬
‭and returns product to the warehouse for packaging.‬
‭5.‬ ‭QC Technician Role:‬
‭○‬ ‭Completes detailed QC and updates order status.‬
‭6.‬ ‭Processor Role:‬
‭○‬ ‭Updates packaging status.‬
‭7.‬ ‭Dispatch Executive Role:‬
‭○‬ ‭Delivers the product, updates dispatch status, and provides ETA.‬
‭8.‬ ‭Issue Escalation:‬‭Issues are escalated by order number‬‭to the Online Operations‬
‭Manager if needed.‬
‭9.‬ ‭Returns & Exchanges:‬‭Managed through the "Return & Exchange Management‬
‭Module."‬

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