Asst. Prof. Dr.

Sukanlaya Leejae
 TOPICS
• To explain the knowledge management
Processes of Knowledge Management processes
• To explain the important characteristics of
Knowledge Hierarchy knowledge hierarchy
• To describe the meaning and type of
Types of Knowledge
knowledge

There's a post-lesson test in class today!!!

 KNOWLEDGE MANAGEMENT

DEFINITION:

The process of creating, sharing, using, and managing

information and knowledge within an organization

AIMS:

To improve efficiency, foster innovation, and help the

organization make better decisions by ensuring that
valuable knowledge is available to the right people at
the right time
https://www.youtube.com/watch?v=-XPbfsl3WGo
https://www.youtube.com/watch?v=k3jo7oWz
 KNOWLEDGE MANAGEMENT PROCESS
Socio-Culture Factor & Technology

Knowledge Acquisition Knowledge Storage Knowledge Sharing Knowledge Application

Knowledge Creation

Generating or Securely stored in an Exchange of information Use of existing

developing new easily accessible format, and insights between knowledge in work or
knowledge, which may such as in a database, individuals or teams problem-solving to
come from research, manual, or reference within the organization, achieve better
learning from document for future use allowing others to learn outcomes
experiences, or sharing and apply it
insights between team
members
In a software company, The software development The software development The customer service
the development team team documents the steps team holds a meeting to team uses knowledge
creates new knowledge and principles behind the share details about the about the new feature to
about a feature that can new feature and stores new feature with other answer questions and
improve the company’s them in the company’s teams, like marketing and support clients,
application. database, so other teams customer service, to help improving customer
can access and study it. them understand and service efficiency.
communicate it to clients.

When an organization manages knowledge well, it enhances its capabilities and long-term success.
Knowledge Hierarchy

https://www.researchgate.net/
 Knowledge Hierarchy
DATA INFORMATION KNOWLEDGE
• Raw data, unprocessed facts and • Once organized, calculated, and • Knowledge is information that has
figures without context defined, data becomes information. been processed through study,
• Publication research, and experience until it
• Numeric data: price, age • Book their own knowledge.
• Text data: name, status • Article • Practical abilities
• Graphic data: picture from computer • Database • Comprehension skills
• Image data: picture from camera • Speech
• Voice data: voice from computer, • Electronic media Knowledge is the use of information
recorder • Audio visual media to create valuable understanding.

Raw data Organized/Processed Data Analyzed Information

“The afternoon temperatures recorded “The highest afternoon temperature “Outdoor activities should be avoided in the
each hour are 38, 36, 40, and 39°C.” was 40°C, and the lowest was 36°C.” afternoon, as there is a risk of heat stroke.”
These numbers are just individual data points This adds context to the data, providing an This step involves analyzing the information with
showing the temperature at different times. overview and giving the data more meaning. experience and understanding, creating new
knowledge from the data.
Haraldsson, Sigurajon. (2003) The Haraldsson’s Theory of Knowledge. Retrieved 13 March, 2009, from, http://knowhow.blogspot.com/. Source: The Free On-Line Dictionary of Computing
 A school aims to reduce energy consumption across its buildings.
How would you use Data, Information, Knowledge, and Wisdom to find ways
to lower energy use?

DATA KNOWLEDGE
Collect raw data on energy use Use this information to develop new insights
▪ …………………………………………………. ▪ ………………………………………………………

▪ ………………………………………………..... ▪ ……………………………………………………….

INFORMATION WISDOM
Convert data into meaningful information Apply knowledge to propose practical solutions
▪ ………………………………………………… ▪ …………………………………………………………….

▪ ………………………………………………… ▪ …………………………………………………………….
 Types of Knowledge
Tacit Knowledge Explicit Knowledge

“Knowledge that can be explained but can not be “Knowledge that can be documented, collected, and
convoyed in words or written.” transmitted through various methods.”

• Gained from personal experience • Gained from documents

• Knowledge from memory • Tasks and procedures
• Know-how, work skills, analytical thinking • Database, report, theory, manuals, digital formats
• Difficult to retain • Easy to record

• Bicycle riding skills • Software User Manuals

• Cooking skills • Annual Reports of a Company
• Effective communication skills • Academic Articles
• Creativity • …………………………………………………………………
• …………………………………………… Application in Working

Skills in building relationships with customers Customer service manuals

Mentorship from experienced mentors to new employees Educational materials such as books, manuals, or videos
Haraldsson, Sigurajon. (2003) The Haraldsson’s Theory of Knowledge. Retrieved 13 March, 2009, from, http://knowhow.blogspot.com/.
▪ Class Attendance

▪ Post-test (5%)