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Support_Analyst_Development_Interview_Questions

The document lists interview questions for a Support Analyst role in software development, covering topics such as troubleshooting, IT support tools, ticket management, and collaboration with developers. It also addresses experience with database management, API integrations, and cloud computing platforms. The questions aim to assess the candidate's technical skills and ability to provide support in various scenarios.

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salesforceforce123
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7 views

Support_Analyst_Development_Interview_Questions

The document lists interview questions for a Support Analyst role in software development, covering topics such as troubleshooting, IT support tools, ticket management, and collaboration with developers. It also addresses experience with database management, API integrations, and cloud computing platforms. The questions aim to assess the candidate's technical skills and ability to provide support in various scenarios.

Uploaded by

salesforceforce123
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Support Analyst Development Interview Questions

1. Can you explain the role of a Support Analyst in software development?

2. How do you troubleshoot technical issues in an enterprise environment?

3. What experience do you have with IT support tools and ticketing systems?

4. How do you prioritize and manage multiple support tickets?

5. What steps do you take to diagnose and resolve software bugs?

6. Can you explain your experience with database management and SQL queries?

7. What is your approach to providing technical support to non-technical users?

8. How do you document and track recurring issues?

9. What experience do you have with API integrations and troubleshooting?

10. How do you handle high-pressure situations and urgent support requests?

11. What methods do you use to ensure system performance and reliability?

12. Can you describe a time when you improved an IT support process?

13. How do you work with developers to resolve application issues?

14. What experience do you have with cloud computing platforms like AWS or Azure?

15. How do you stay updated with the latest support and IT service management trends?

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