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Communication Skills

The document outlines the Communication Skills course for II Year B.E. (Information Technology) students at Devi Ahilya University, Indore, effective from July 2022. It details the course objectives, content structure, and learning outcomes, focusing on various aspects of communication, including oral skills, listening, and job interview techniques. Suggested readings are also provided to enhance students' understanding of the subject.

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Yash Jain
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313 views2 pages

Communication Skills

The document outlines the Communication Skills course for II Year B.E. (Information Technology) students at Devi Ahilya University, Indore, effective from July 2022. It details the course objectives, content structure, and learning outcomes, focusing on various aspects of communication, including oral skills, listening, and job interview techniques. Suggested readings are also provided to enhance students' understanding of the subject.

Uploaded by

Yash Jain
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Institute of Engineering & Technology, Devi Ahilya University, Indore, (M.P.), India.

(Scheme Effective from July 2022)

Devi Ahilya University, Indore, India II Year B.E. (Information Technology)


Institute of Engineering & Technology
Subject Code & Name Instructions Hours per Week Credits
4SIRS4 L T P L T P Total
Communication Skills 2 - - 2 - - 2
Duration of Theory Paper:
2 Hours

Learning Objectives:

Introduced to skills involved in making a presentation at a conference.


To help students acquire the basics of interpersonal skills and public speaking.
To improve their communication skills and ability to understand others
To provide the knowledge of Professional Speaking.
To develop skills involved in making a presentation at a conference.
To develop understanding about Dressing Sense, Telephone and Mobile Etiquettes.

COURSE CONTENTS
UNIT-I
Introduction to Communication: Purpose of Communication; Process of Communication;
Importance of Communication in Business; Differences between Technical and General
Communication; Barriers to Communication; Measures to Overcome the Barriers to Communication.
Objectives and Principles of Communication.

UNIT-II
Types of Communication & Listening Skills: Types of Communication; Verbal Communication-
Importance of verbal communication- Advantages of verbal communication, Significance of Non-
verbal Communication. Listening Process: Classification of Listening, Purpose of Listening, Common
Barriers to the Listening Process, Measures to Improve Listening. Listening as an Important Skill in
Work Place.

UNIT-III
Communication Network: Scope and Types of Communication Network; Formal and Informal
Communication Network; Upward Communication; Downward Communication; Horizontal
Communication; Diagonal Communication.

UNIT-IV
Oral Communication Skills Attire and Etiquettes: Oral Business Presentation and Pubic Speaking:
Self-Monitoring as tool for Public Speaking; Purpose, Analysis of Audience, Steps in Making a
Presentation, Delivering a Presentation. Dressing Sense and Telephone/Mobile Etiquettes.

UNIT-V
Employment Communication – Job Interview: Importance and Factors Involving Job Interview;
Characteristics of Job Interview; Job Interview Process; Job Interview Techniques- Manners and etiquettes
to be maintained during an interview. Group Discussion; Purpose, Methods and Importance

Learning Outcomes:
Upon Completing the Course, Student will able to:
1. Analyze different Communication Pattern.
2. Understand Audience while speaking publically.
3. Implement Interview Technique and Group Discussion.
4. Develop understanding toward making own Style of Communication.
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Institute of Engineering & Technology, Devi Ahilya University, Indore, (M.P.), India.
(Scheme Effective from July 2022)

Suggested Readings:
1. Pal, R. & Korlahalli, J.S. Essentials of Business Communication, Sultan Chand & Sons, New
Delhi.
2. Sethi, J & et al. A Practice Course in English Pronunciation, Prentice Hall of India, New
Delhi.
3. Sen, Leena. Communication Skills, Prentice Hall of India, New Delhi.
4. Prasad, P. Communication Skills, S.K. Kataria& Sons.
5. A.S. Hornby's. Oxford Advanced Learners Dictionary of Current English, 7th Edition.
6. Bill Scott, The Skills of Communication, Bombay, Jaico
7. Ronald E. Dulek & John S. Fielden, Principles of Communicatin, New York, McMillan.

****

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