Attitude is an enduring system of positive or negative evaluations, feelings, and

action tendencies toward an individual's social world.

Components of attitude:

• Beliefs

• Feelings

• Activities

Emotions are intense, discrete, and brief sensory experiences that are often
triggered by a specific event.

1. Overview of FPT
1.1. Introduction

• FPT Software is a subsidiary of FPT Corporation, specializing in providing leading

information technology services and solutions. The company focuses on providing digital
transformation and information technology consulting to businesses globally.

• FPT Software provides services including:

- Digital transformation: Supporting business optimization processes and improving

information technology application performance.

- Information technology consulting: Providing consulting solutions to help businesses

achieve business goals.

- Software development: Build and develop customized application software according to

customer requirements.

- Global management services: Provide management services and technical support for
businesses worldwide.

• FPT Software is currently present in more than 30 countries and territories with more
than 33,000 employees. The company has cooperated with many large enterprises
worldwide, including companies in the Fortune 500 list

• History: FPT Corporation, formerly FPT Joint Stock Company, was established in
1988. After 34 years of development, FPT has become the market leader with main
business areas including technology, telecommunications and education. Currently, FPT
Corporation is the only representative of the technology group in the top 50 best listed
companies in 2021 announced by Forbes Magazine, Top 500 largest private enterprises in
Vietnam according to VNReport.

1.2. Characteristics of FPT

• Characteristics of a large industry player: FPT Software is known for its expertise in
various fields, including cloud computing, artificial intelligence, IoT, cybersecurity, and
digital transformation.

- Strong technology capabilities: FPTSoftware has experience in software development,

system integration, and IT service provision. The company has achieved many
international certifications such as ISO 9001:2015 and CMMI Level 5

- Large scale: FPT Software has more than 33,000 employees working in more than 30
countries and territories

- Diverse customers: The company serves more than 1,000 large enterprises worldwide,
including nearly 100 companies in the Fortune 500 list

- Diverse services: FPT Software provides many services such as software development,
system integration, IT services, technology consulting and technology transfer training

- Putting people at the core: FPT Software focuses on developing expertise and skills for
each individual, building a happy and multicultural working environment

- Developing new technology: The company invests in research and development of new
technologies such as artificial intelligence, blockchain and expanding international
markets

Characteristics of FPT:

• Goal: FPT Software aims to become a The company is a global leader in digital
transformation services, helping customers overcome the complexities of the digital age
and achieve their business goals.

- Digital transformation: FPT aims to become the leading digital transformation partner
for businesses and organizations globally. The company focuses on developing advanced
technology products and services to support the digital transformation process.

- Improving service quality: FPT always strives to improve the quality of services and
products, ensuring the best application response according to customer requirements. The
company aims to maintain its leading position in the information technology and
telecommunications industry in Vietnam and the world.

- Human resource development: FPT focuses on training and developing human

resources, building a happy and multicultural working environment. The company invests
in improving the skills and capacity of employees to meet the increasing demands of the
market.

- Expanding international markets: FPT aims to expand international markets, strengthen

cooperation and invest in regional potentials. The company has a presence in more than
27 countries and territories and continues to expand its business network.

- Contributing to the community: FPT is committed to contributing to the sustainable

development of the community, information on social activities, education and
environmental protection. The company aims to build a sustainable and socially
responsible enterprise.

• Working style: The company promotes a collaborative and innovative working

environment, where employees are encouraged to think creatively and contribute to
advanced projects.

- Caring people: FPT puts people at the center and focuses on developing personal
capacity, building a happy, creative and multicultural working environment. The
company encourages employees to maximize their abilities.

- Quality and efficiency: FPT always sets high goals for quality and efficiency in its
work. The company applies strict management processes and continuous improvement to
ensure the best value for customers.

• Spirit: FPT Software embraces a "Can-Do" spirit, fostering a culture of continuous

improvement and resilience.

- Sense of responsibility: FPT is committed to fulfilling its commitments to customers,

partners and the community. The company always focuses on social responsibility and
environmental protection.

- Team spirit: FPT promotes teamwork, encourages cooperation and mutual support
among members of the company. The company values building good relationships and
team cohesion.
- Pioneering spirit: FPT always encourages creativity and innovation in work. The
company constantly seeks new solutions, applying advanced technologies to meet the
increasing demands of the market.

- Spirit of learning and development: FPT constantly invests in improving the

professional qualifications and skills of its employees. The company organizes many
training courses, development programs and encourages employees to learn for their own
development.

• Corporate culture: The company's culture is built on core values such as integrity,
commitment, creativity, and teamwork.

1.3. Characteristics of FPT employees

Characteristics of FPT's labor groups:

• Technicians: Responsible for work related to engineering and technology. This includes
software development, system repair, technology infrastructure management, and
technical support for projects.

- High expertise: FPT Software's technicians are carefully selected, have high expertise
and solid skills in the field of information technology. They are regularly trained and
updated with the latest knowledge about technology.

- Ability to work internationally: FPT Software creates conditions for technicians to work
and learn from international experts. They have the opportunity to participate in global
projects and work with international customers, helping to improve their skills and
experience.

• Back Office: Support behind-the-scenes activities to ensure the company operates

smoothly. Including human resources, finance, administration, and project management.

- Supply chain management: FPT Software's logistics team is responsible for supply
chain management, from procurement, storage to distribution of technology equipment
and resources. They ensure that all necessary resources are provided promptly and
effectively.

- Project management: The logistics team plays an important role in supporting project
management. They ensure that all necessary equipment and services for the project are
provided on time and meet quality requirements.
 - Risk management: FPT's logistics team Software is also responsible for managing risks
related to supply chain and logistics. They must evaluate, forecast and solve problems
that arise to ensure the company's operations run smoothly.

- Process optimization: The logistics team continuously improves and optimizes logistics
processes to increase efficiency and reduce costs. They apply modern technologies and
management methods to improve work efficiency.

• Managers: Leadership and strategic orientation for teams and projects in the company.
Ensure that the company's goals are completed and maintain a relationship with
customers and partners.

- Advanced management spirit: Managers of FPT Software always apply advanced

management methods and modern technology to management work, helping to optimize
processes and improve efficiency.

- Strategic thinking: The management team always has strategic thinking, sets long-term
goals and sustainable development for the company. They regularly build and adjust
strategic plans to suit market changes.

- Fast adaptability: FPT Software's managers have the ability to adapt quickly to changes
in the business and technology environment. They are always ready to face challenges
and find new solutions to maintain and develop the company.

- Ensure transparency and integrity: FPT Software's management team always ensures
transparency and integrity in all management activities, from the decision-making
process to communication with employees and customers.
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