Expert System 01
Expert System 01
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Summary
● Expert systems imitate the reasoning process
of experts
● ES predecessor: the General-purpose
Problem Solver (GPS).
– Failed - ignored the importance of specific
knowledge
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The power of an ES is derived from
its specific knowledge
Not from its particular knowledge
representation or inference scheme
Expertise is a task-specific
knowledge acquired from training,
reading, and experience
Experts can make fast and good
decisions regarding complex
situations
● Most of the knowledge in organizations is
possessed by a few experts
● Expert system technology attempts to
transfer knowledge from experts and
documented sources to the computer and
make it available to nonexperts
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Expert systems involve knowledge
processing, not data processing
Inference engine provides ES reasoning
capability
The knowledge in ES is separated from the
inferencing
Expert systems provide limited explanation
capabilities
A distinction is made between a
development environment (building an ES)
and a consultation environment (using an
ES)
● The major components of an ES are the
knowledge acquisition subsystem, knowledge
base, inference engine, blackboard, user
interface and explanation subsystem
● The knowledge engineer captures the
knowledge from the expert and programs it
into the computer
● Although the major user of the ES is a
nonexpert, there may be other users (such as
students, ES builders, experts)
● Knowledge can be declarative (facts) or
procedural
● Expert systems are improved in an iterative
manner using a process called rapid
prototyping
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● The ten generic categories of ES:
interpretation, prediction, diagnosis, design,
planning, monitoring, debugging, repair,
instruction and control
● Expert systems can provide many benefits
● Most ES failures are due to non-technical
problems (managerial support and end user
training)
● Although there are several limitations to
using expert systems, some will disappear
with improved technology
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● ES success factors
● Expert systems can make mistakes
● Distinction between expert systems, and
knowledge systems
● Some ES are ready-made
● Some expert systems provide advice in a
real-time mode
● Expertise may be provided over the Internet /
Intranets via ES
● ES and AI provide support to the Internet /
Intranets
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CASE APPLICATION : Gate
Assignment Display System (GADS)
Case Questions
1. Why is the gate assignment task so
complex?
2. Why is GADS considered a real-time ES?
3. What are the major benefits of the ES over
the manual system? (Prepare a detailed
list.)
4. What measures were taken to increase the
reliability of the system and why were they
needed?
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