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Essensials Skills Workplace

The unit 'Apply Workplace Essential Skills' is designed to equip individuals with competencies necessary for employment, focusing on work ethics, conflict resolution, effective communication, and teamwork. It includes 30 hours of instruction and outlines learning outcomes, content, and suggested assessment methods. Recommended resources for instruction include workplace manuals and audio-visual materials on teamwork and conflict resolution.

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5 views3 pages

Essensials Skills Workplace

The unit 'Apply Workplace Essential Skills' is designed to equip individuals with competencies necessary for employment, focusing on work ethics, conflict resolution, effective communication, and teamwork. It includes 30 hours of instruction and outlines learning outcomes, content, and suggested assessment methods. Recommended resources for instruction include workplace manuals and audio-visual materials on teamwork and conflict resolution.

Uploaded by

dorcasmwenda69
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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APPLY WORKPLACE ESSENTIAL SKILLS

Unit Code: ENG/CU/WEF/CC/01/4/A


Relationship to Occupational Standards
This unit addresses the unit standard: Apply workplace essential skills

Duration of Unit: 30 hours

Unit Description
This unit of competency has been designed for people who wish to enter paid
employment or self-employment in a variety of contexts. It specifies the competencies
required to: Follow principles of work ethics; Resolve conflict with others;
Demonstrate effective speaking and listening skills; Read and interpret work
document; Interact with team members; and Perform individual role in a team.

Summary of Learning Outcomes


1. Demonstrate work ethics and conflict resolutions
2. Demonstrate effective speaking and listening skills
3. Demonstrate communication skills and teamwork participation

Learning Outcomes, Content and Suggested Assessment Methods


Learning Outcome Content Suggested
Assessment
Methods
1. Demonstrate work  Meaning of work ethics  Oral questions
ethics and conflict  Importance of work ethics and  Written tests
resolutions principles including, but not  Observation
limited to:  Role play
• Honesty
• Selflessness
• Consistency
• Moral
• Courage
• Respect
 Work ethics in organizations
• Punctuality
• Work preparation
• Team work
• Delivery/ productivity
• Innovation, etc.

©TVET CDACC 2020 24


 Purpose of work ethics to an
organization
• Organizational image
branding
• Instilling confidence
• Maintaining relations with
the general public
 Conflict and conflict resolution
• Define conflict
• Causes of conflict
• Resolution techniques
 Procedures for conflict
resolution
 organization’s regulations and
policies
2. Demonstrate  Language variations in different  Role plays
effective speaking contexts  Site or field visits
and listening skills • Social interactions  Group
• Work interactions interactions
 Facial expressions and gestures  Simulation
 Ways of asking for;  Written
• Information assessments
• Making offers  Oral assessments
• Commanding  Observation
 Pronunciations and expression
of emotions
3. Demonstrate  Active listening  Role plays
communication  Use of intonation  Site or field visits
skills and  Formulate open and closed  Group
teamwork questions appropriate to the interactions
participation context  Simulation
 Use of comments or questions to  Written
expand on ideas assessments
 Use of interaction skills  Oral assessments
• Initiating topics  Observation
• Making positive statements
• Voicing disagreement in an
appropriate manner
• Speaking clearly and varying
tone
• Volume and pace
appropriately
 Use of work documents

©TVET CDACC 2020 25


• Work plans
• Charts
• Job cards
• Maps
• Work schedule/procedures
• Job safety analysis
• Safety manuals
• Lift plans, etc.
 Storage and retrieval of work
documents
 Team members and individual
roles
 Features of effective teamwork
 Strengths and weaknesses of
working in teams
 Providing assistance to
individual team members

Suggested Methods of Instruction

 Instructor led facilitation of theory


 Group and individual activities
 Practical demonstration of task
 Guided practice by learners
 Self-paced learning
Recommended Resources
 Standard operating and/or other workplace procedures manuals
 Specific job procedures manuals
 Audio and video on team work, conflict resolutions

©TVET CDACC 2020 26

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