Scribd
Upload
8 views3 pages

Maintenance

The document is an exam paper for the Regional College of Management & Accountancy focusing on Maintenance and Support in Information Communication Technology. It consists of six questions covering topics such as system software, computer hardware, troubleshooting, and antivirus considerations. Candidates are instructed to answer any four questions within a two-hour timeframe.

Uploaded by

Song Benard
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
8 views3 pages

Maintenance

The document is an exam paper for the Regional College of Management & Accountancy focusing on Maintenance and Support in Information Communication Technology. It consists of six questions covering topics such as system software, computer hardware, troubleshooting, and antivirus considerations. Candidates are instructed to answer any four questions within a two-hour timeframe.

Uploaded by

Song Benard
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 3

MAINTENANCE AND SUPPORT

YEAR 2025 TIME: 2 HOURS

Regional College of Management & Accountancy


INFORMATION COMMUNICATION TECHNOLOGY
MODULE 2
MAINTENANCE AND SUPPORT

2 hours

INSTRUCTIONS TO CANDIDATES
This paper consists of SIX questions.
Answer any FOUR of the SIX questions in the answer booklet provided.
All questions carry equal marks.
Candidate should answer the questions in English.

©2025 Regional College of Management & Accountancy Turn over


BEST WISHES IN YOUR EXAM Page 1
Candidates should check the question paper to ascertain that all
the pages are printed as indicated and that no questions are
missing.

QUESTION ONE (30 MARKS)


a) Define the following terms:
(i) System software (2 Mark)
(ii) Utility software (2 Mark)
(iii)Application software (2 Marks)
b) Outline six factors that one should consider before purchasing a laptop (6 Marks)
c) Discuss the following types of computer ports:
(i) VGA (2 Marks)
(ii) TRS (2 Marks)
d) List three different families of operating system in the market currently (3 Marks)
e) Outline four reasons why we should maintain computers (4 Marks)
f) State three computer hardware maintenance practices (3 Marks)
g) Outline four causes out of memory error in relation to computer (4 Marks)

QUESTION TWO (15 MARKS)


a) Outline three ways of fixing software problems in a computer (6 Marks)
b) Describe what is a computer motherboard? List three components attached to it (3 Marks)

©2025 Regional College of Management & Accountancy Turn over


BEST WISHES IN YOUR EXAM Page 2
c) Define the term malware as used in computer. How can we overcome computer malwares?
(3 Marks)
d) List three types of virus programs you know (3 Marks)

QUESTION THREE (15 MARKS)


a) Discuss three ways one can fix computer hardware problems (6 Marks)
b) List four categories of computer hardware (4 Marks)
c) Define the following terms:
(i) RAM (1 Mark)
(ii) BIOS (1 Mark)
(iii)Processor (1 Mark)
d) Define computer hardware (2 Marks)

QUESTION FOUR (15 MARKS)


a) Define the term computer trouble shooting (2 Marks)
b) Discuss how the following computer problems contributes to slow performance and how to
overcome:
(i) Excess/unused files (3 Marks)
(ii) Overheating (3 Marks)
(iii)Hard disk fragmentation (3 Marks)
c) Outline four factors one should consider before purchasing antivirus program (4 Marks)

QUESTION FIVE (15 MARKS)


a) Explain the following terms:
(i) Disk partitioning (2 Marks)
(ii) Installation of an operating system (2 Marks)
b) Outline steps one should follow to install an operating system such as windows 7
(6 Marks)
c) List three causes computer breakdown (3 Marks)
d) List two examples of operating systems you know (2 Marks)

©2025 Regional College of Management & Accountancy Turn over


BEST WISHES IN YOUR EXAM Page 3

You might also like